HotelFriend HMS

Eliminate the manual work of room blocking with automated room assignments.

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Eliminate the manual work of room blocking with automated room assignments.

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.

Update reservations or create tasks within the app for immediate internal visibility.

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Drag and drop reservations on an easy to use calendar view.

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.

Eliminate the manual work of room blocking with automated room assignments.

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.

Easily set up the base price of a rate to ensure minimum space income.

Tax reporting and documentation customized for your regional requirements.