5Stelle HMS vs. ResNexus HMS:
Which Is Right for You?

The Decision

Choosing between 5Stelle HMS by 5Stelle and ResNexus HMS by ResNexus comes down to your hotel’s specific needs. Both aim to streamline operations and improve guest experiences, but they differ in scope, user feedback, and regional presence. 5Stelle offers a comprehensive cloud-based management suite with many features, though its recent reviews are limited. ResNexus, with a significantly larger user base and more recent feedback, emphasizes ease of use and a broad feature set. Which fits your hotel better?

Is 5Stelle or ResNexus Better for Hotels?

Both products aim to simplify hotel management, but they take different approaches. 5Stelle provides an all-in-one platform with extensive integrations, including PMS, booking, and channel management, designed for flexibility and control. ResNexus, meanwhile, focuses on user-friendliness, automating key tasks like reservations, marketing, and revenue management through a single platform.

While 5Stelle has a limited review count (only 1 review), ResNexus boasts nearly 200 reviews, with recent feedback emphasizing improved usability and support. ResNexus’s higher review volume and recency give it a clearer picture of ongoing performance and customer satisfaction. Do you prioritize an all-encompassing system or a more straightforward, easy-to-navigate platform?

ResNexus vs 5Stelle: Which Should Your Hotel Choose?

If your hotel needs a proven, feature-rich solution with a strong support network and many integrations, ResNexus is the clear choice. Its broad suite includes a booking engine, channel management, marketing tools, and revenue management, suited for hotels seeking automation and market reach.

However, if your team prefers a cloud-based system focused on centralized control, and your property can work with a smaller vendor, 5Stelle offers a single platform managing front and back office tasks. Its sales-oriented design supports multi-property management in multiple regions, especially if remote access via mobile is critical.

For hotels that prioritize ease of use, rapid onboarding, and ongoing support, ResNexus’s 4.7/5 ease rating and 4.85/5 support score make it appealing. Conversely, 5Stelle's simpler interface and moderate onboarding score (3/5) may suit hotels comfortable with a steeper learning curve or seeking more customization.

Is 5Stelle or ResNexus Easier to Use?

ResNexus’s ease of use scores 4.7/5, with reviews highlighting its intuitive interface, straightforward navigation, and quick customer support. Users say things like, “Very easy to navigate and get help when needed,” and “It’s simple to operate, which saves time.” Support from dedicated hospitality coaches and clear workflows contribute to its high rating.

5Stelle’s user experience, rated 3/5, receives mixed feedback. Some praise the control it offers, but reviewers report that navigating the platform involves too many clicks, making simple tasks feel cumbersome. Hoteliers mention, “Too many steps to complete basic actions,” hindering daily operations. Edge: ResNexus.

Which Has Better Features: 5Stelle or ResNexus?

ResNexus offers 52 features, including a channel manager, booking engine, website builder, POS, group booking, guest feedback, native email marketing, multi-currency and multi-lingual support, revenue management, and more. These tools help automate and optimize operations across multiple channels and touchpoints.

5Stelle provides a more limited feature set—only its PMS, booking engine, and channel management—without the extensive extras ResNexus offers. Its core focus is on consolidating management functions without additional modules.

Given the sheer number of features, ResNexus’s advantage is clear. Edge: ResNexus.

Which Has Better Customer Support: 5Stelle or ResNexus?

ResNexus’s support team scores 4.85/5, with reviews praising prompt, knowledgeable assistance and proactive problem-solving. Hoteliers mention, “Customer support is always quick and helpful,” and “Support staff go above and beyond to resolve issues,” which builds confidence in their ongoing service.

5Stelle’s support ratings are not available, and reviews do not focus on their support quality. With limited recent reviews and no explicit support ratings, confidence in their post-sale assistance is uncertain. Edge: ResNexus.

Which Has More Integrations: 5Stelle or ResNexus?

5Stelle boasts 59 verified partners, including major OTAs, channel managers, and hospitality software providers. Its integrations cover a broad spectrum, like TripAdvisor, Lightspeed, and Profitroom, giving you flexible options for scaling.

ResNexus has 17 verified partners, including key OTAs like Airbnb, Booking.com, and Expedia, but fewer total integrations. While sufficient for many properties, its smaller partner network limits advanced customization.

Edge: 5Stelle.

Which Do Hoteliers Rate Higher: 5Stelle or ResNexus?

ResNexus’s recent reviews show a 9.63/5 NPS score and a 4.7/5 ease rating, reflecting high satisfaction among a broad range of property types—especially boutique hotels, inns, and resorts. Its recent review volume (2 in the last 6 months) enhances confidence in current performance.

5Stelle’s ratings are lower—overall 3/5, NPS 6/5 (possibly a typo), and only one review, making it harder to gauge current satisfaction. Its limited recent feedback suggests less confidence.

Edge: ResNexus.

How Much Do 5Stelle and ResNexus Cost?

5Stelle’s pricing details are unavailable, indicating it may have a customized quote or less transparent model. ResNexus charges a flat $800/month, with no free tier or trial shown, which is straightforward for budgeting.

If budget transparency and predictable costs matter, ResNexus’s clear pricing provides an advantage. However, the higher cost might be justified by its feature set and support.

Edge: ResNexus.

What Type of Hotel Should Use 5Stelle?

• Hotels that need a comprehensive, cloud-based management platform with multi-property support.
• Teams looking for an all-in-one system integrating PMS, booking, and channel management.
• Properties that value controlling sales channels from a single interface.
• Hotels with remote or mobile management needs.
• Hotels that prefer a flexible, sales-oriented platform.

Not ideal if:

• Your hotel prioritizes ease of use and quick onboarding.
• You need a large selection of built-in marketing and revenue tools.
• Your team prefers a solution with extensive customer support and frequent updates.

What Type of Hotel Should Use ResNexus?

• Boutique hotels, inns, bed & breakfasts, and resorts seeking an intuitive, easy-to-navigate system.
• Hotels focused on increasing reservations via integrated OTA and direct booking tools.
• Properties that value automation, including contactless check-in and marketing.
• Hotels that want reliable support from dedicated hospitality coaches.
• Hotels with a regional presence in North America and Europe.

Not ideal if:

• You need a highly customizable or enterprise-level system.
• Your property is very large or complex, requiring extensive modules outside the core features.
• You require a mobile app or highly detailed reporting that ResNexus currently lacks.

The Bottom Line for Hotels

5Stelle HMS by 5Stelle offers a robust, all-in-one cloud platform suited for multi-property operators seeking extensive control and integrations. Its limited recent reviews and user feedback suggest it's best for hotels that can navigate a somewhat complex system and value customization.

ResNexus, with a wider feature set, more recent positive reviews, and high customer satisfaction, excels in user-friendliness and support. It’s ideal for boutique hotels, inns, and resorts looking for a reliable, easy-to-use solution that boosts reservations and operational efficiency.

If your hotel needs a proven, full-featured PMS with strong integrations and support, ResNexus is the safer choice. For properties that desire a flexible, management-centric platform and are comfortable with a smaller vendor, 5Stelle may fit.

Ultimately, based on current reviews, regional presence, and feature breadth, ResNexus’s value and performance make it the more reliable option for most hoteliers today.