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ResNexus HMS
4.8 (213 REVIEWS)
HT Score
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ResNexus HMS
Ranked 16 (out of 78) in Hotel Management Software
The easy and effective all-in-one solution for boutique hoteliers.
97% recommended by 280 hotels
More than 50% of ResNexus’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of ResNexus’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like ResNexus for its ability to streamline operations, increase presence in the market through robust OTA integrations, and enhance customer experience with features like contactless check-in, smart lock integration, and SMS/email marketing. Additionally, its powerful data analysis and reporting tools help make informed decisions to maximize revenue, while the support from dedicated Hospitality Coaches ensures efficient problem resolution and optimization. However, there were some critical concerns about report accuracy, mobile app absence, and usability issues with certain features.
What Types of Hotels ResNexus is Popular For
Size
113 | X-Small (1-9 room)
88 | Small (10-24 room)
51 | Medium (25-74 room)
22 | Large (75-199 room)
10 | X-Large (200+ room)
Country
259 | United States of America
8 | Canada
3 | Mexico
2 | United Kingdom
2 | Costa Rica
1 | Australia
1 | Panama
1 | India
1 | Morocco
Type
187 | Bed & Breakfast & Inns
86 | Resorts
47 | Boutiques
46 | RV Parks & Campgrounds
45 | Limited Service & Budget Hotels
34 | Luxury Hotels
34 | Vacation Rentals & Villas
28 | Motels
25 | Branded Hotels
23 | Airport/Conference Hotels
19 | City Center Hotels
7 | Extended Stay & Serviced Apartments
5 | Casinos
5 | Hostels
Region
270 | North America
3 | South America
2 | Europe
1 | Asia Pacific
1 | Oceania
1 | Africa
Category
213 | Hotel Management Software
207 | Property Management Systems
118 | Website Design
Didn’t find what you were looking for?
What is ResNexus?
Founded in 2004 | Headquarters in Salem (United States) | 35 employees
ResNexus HMS is a comprehensive cloud-based hotel management system designed to simplify and enhance the operations of hotels and other accommodation providers. The platform offers a single login solution that integrates a wide range of essential features, making it highly valuable for streamlining property management. Hoteliers can benefit from robust OTA integrations, ensuring increased market presence and hassle-free reservations across multiple channels. Simultaneously, ResNexus HMS enhances guest experiences with functionalities like contactless check-in, smart lock integration, and automated SMS/email marketing, ensuring seamless and personalized guest communication.
The system also includes powerful data analysis and reporting tools, helping hoteliers make informed decisions to maximize revenue and optimize operations. Additionally, dedicated Hospitality Coaches are available for support, ensuring efficient problem resolution and continued optimization of the platform. While there are concerns about report accuracy, mobile app absence, and some usability issues, the overall benefits make ResNexus HMS a valuable asset for improving operational efficiency and boosting revenue in the hospitality industry.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of ResNexus products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
ResNexus Reviews Analyzed: 209
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
ResNexus Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by ResNexus
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
ResNexus's Provided Description:
"ResNexus is an easy-to-use cloud-based hotel management software that offers hoteliers a single login solution to help run their property simply and effectively. With ResNexus, you have a wide range of built-in features that are always in sync including a Mobile Friendly Website, ADA Compliant Booking Engine, PMS, Channel Manager, Contactless Checkin, Automatic Email and Text Marketing, Dynamic Pricing, Reputation Management, Payments and more! Trusted by thousands of hoteliers our solution helps provide more reservations and more revenue."
FAQs
ResNexus HMS Alternatives
Not sure if ResNexus is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:
Capabilities
Powerful Built-in Features
Powerful Built-in Features
ResNexus’ philosophy is to provide numerous built-in tools to help you save time and money. These include automated email marketing, retail add-ons, guest portal, travel protection, point of sale, and much more. ResNexus does also offer several add-on options such as Wi-Fi door locks, utility readers, custom websites, and digital relationship marketing.
Reservations & Comprehensive Filtering
Reservations & Comprehensive Filtering
Our innovative ResNexus calendar lets your business see exactly what you need with advanced filters such as payment status, retail items, check-in status, and reservation source. So if you need to quickly see which guests have checked in and ordered retail items, it's only two checkboxes away.
Guest Portal & Messaging
Guest Portal & Messaging
The ResNexus Guest Portal allows guests to check in, check out, message your staff, purchase add-ons, view reservation details, make payments, and more! The best part is there’s no app required.
Travel Protection
Travel Protection
When a guest cancels their Travel Protected reservation within the 14 days leading up to their arrival date because of sickness, injury, or death, they are reimbursed for their booking total (minus the Travel Protection fee), and your business is refunded as well.
Powerful Reports
Powerful Reports
In addition to over one hundred powerful reports, ResNexus provides innovative Night Audit functionality. This end-of-day sequence allows you to easily monitor and verify actions taken at your property for each day and generate specific reports to give you an accurate view of your business' performance and balance all transactions.
Better Online Booking Experience
Better Online Booking Experience
Right from the start your guest can see what they want to see—your rooms! If there is no vacancy then the guest can quickly select the 2-month or more calendar and see when the room is available right from the start.
Promotional Side Bars
Promotional Side Bars
With ResNexus, potential guests can see your top retail offers and specials right from the start. All your retail items are shown again once the guest selects a room or unit.
Automatic Marketing Emails + Free Setup
Automatic Marketing Emails + Free Setup
Not only does ResNexus have the best looking Welcome and Thank You emails, we take your business further with Birthday, Anniversary, and Holiday emails, as well as Newsletters. ResNexus is GDPR-compliant and asks permission of the guest before sending out promotional marketing communications. The best part—we set them all up for you as part of our Red Carpet Service.
Easily Manage Group Bookings
Easily Manage Group Bookings
ResNexus makes group bookings easy and saves your staff time. After your property has blocked off the dates and approximate number of rooms or units for the group, a custom booking engine link becomes available for you to send to the group coordinator. Guests can also make individual payments. Each guest must agree to your policies as part of this process and receives their own automatic confirmation email for their specific reservation.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Available Add-ons & Modules
Online Booking Engine
Booking Engine
The ResNexus booking engine lets you increase revenue and guest satisfaction by beautifully showcasing your rooms, specials, packages and upsells. Only ResNexus let’s your guest shop by date or by special offer with an intuitive step-by-step guide which includes cart abandonment recovery. Collect vehicle information. Our booking engine also includes our exclusive Travel Protection option which provides your property a 100% reimbursement if the guest cancels last-minute due to illness including COVID-19.
Text Messaging CRM
Guest Messaging Software
Your guests are texting, now so should you. ResNexus Text Messaging allows you to send automated messages to your guests throughout all 5 stages of the traveler journey–Pre-Booking, Post-Booking, Pre-Arrival, Mid-Stay, and Post-Stay. In addition, you can increase your Google, Facebook and TripAdvisor reviews once they leave. Increase reservations and customer satisfaction by using ResNexus Text Messaging!
Contactless Check-in
Contactless Check-in
ResNexus makes it easy for your property to offer contactless check-in to your guests. They can review and sign your polices, extend their stay, make a payment, and more!
Automated Email Marketing
Hotel CRM & Email Marketing
Permission-based email and text marketing has become a vital part of business marketing, especially with email being one of the most affordable ways to deliver specials and promotions to your guests. ResNexus has built-in automatic email marketing that makes it easy to keep in contact with your guests and offer specials and promotions.
Text Messaging Reputation Management
Reputation Management
Using Text Messaging for review management is one of the most powerful reasons to get ResNexus Text Messaging because you can qualify your reviews. With ResNexus, you can qualify that the guest will leave a good review by asking them how their stay was. If they rate it 5 stars, ask for a review. If it was 4 stars or less ask them how you can improve.
Lightspeed Restaurant POS
Hotel Restaurant POS Systems
Running your business has never been simpler with Lightspeed's restaurant point of sale solution and hospitality management tools that seamlessly integrate with ResNexus.
Travel Protection
Booking Engine
Protect your business from last minute cancellations. ResNexus Travel Protection is a limited warranty service that gives your guests and your business 100% refund if the guest has to cancel at the last minute due to an illness or health condition–including COVID-19 infection.
Group Reservations Pro
Event Management Software
When it comes to group bookings, trying to juggle many separate reservations across your property and keeping up with communication can be challenging. ResNexus Group Reservations Pro makes it easy to organize group bookings for weddings, family reunions, retreats, and more.
Automatic Yield Management
Revenue Management Systems
ResNexus offers yield management to make your pricing strategy simple and intuitive to implement. You can easily input a number of rules to automatically adjust your rates by a percentage or a dollar amount based on current occupancy and booking windows.
Payments
Payments Processing Software
Whether you're a hotel, bed and breakfast or campground, we make accepting credit card payments as fast, painless, and as secure as possible. We provide payment processing you can depend on so that you never miss a booking.
OTA Channel Manager
Channel Managers
ResNexus offers both a commission-free or low commission option.
Channel Manager
ResNexus offers multiple channel connections such as Expedia, Booking.com, Airbnb, Vrbo, Google and more!
ResNexus Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, ResNexus HMS is the #21 most trending product in the Hotel Management Software category (out of 78) and the #730 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreResNexus has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
ResNexus Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Hotelier Rating
Looking for specific info?
10
Excellent Services
owner from 5 to 9 room Bed & Breakfast & Inn in San Marcos (United States of America)
Verified
5 months ago
I am so happy and blown away with the website that was built for my new business. Super easy to navigate, spectacular design, and everything I could ask for (and more). Katherine Wies was extremely helpful and did a fantastic job with her design. Thank you so much!
United States of America
United States of America
owner
X-Small Hotel
10
Best reservation software & support company!
Operations Manager from 25-49 room in West Yellowstone (United States of America)
Verified
8 months ago
The software system is user friendly, I always receive excellent support, and they are always working on ways to improve the system and open to suggestions to fit my needs.
United States of America
United States of America
Operations Manager
Medium Hotel
10
Resnexus is the BEST!
Owner from 1 to 4 room Bed & Breakfast & Inn in Somerset (United States of America)
Verified
8 months ago
I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and courteous she has been. Instant constant within hours with any of my questions or needs. I feel SOOO BLESSED to have found Resnexus when I purch...
United States of America
United States of America
Owner
X-Small Hotel
6
I was your biggest fan. Not so much lately.
Owner from 10 to 24 room Bed & Breakfast & Inn in Weed (United States of America)
Verified
10 months ago
We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other campground owners how great it was. But lately it seems I cannot get help - or even a response - when I run into problems. And the problems seem to be...
United States of America
United States of America
Owner
Small Hotel
10
Teamwork makes the dream work
Owner from 5 to 9 room Bed & Breakfast & Inn in Englewood (United States of America)
Verified
12 months ago
ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Uta...
United States of America
United States of America
Owner
X-Small Hotel
10
I highly recommend ResNexus.
Owner from 10 to 24 room Boutique in Marrakech (Morocco)
Verified
13 months ago
For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and highly competent guidance provided by ResNexus throughout the process. Every member of the ResNexus team, particularly TJ da Roza, stood by my sid...
Morocco
Morocco
Owner
Small Hotel
10
Exceptional Customer Service and B&B/Hotel Reservation Products
from 5 to 9 room Bed & Breakfast & Inn in Culpeper (United States of America)
Verified
2 years ago
We've been customers using the reservation product for our bed and breaqkfast almost as long as they've been in business. Exceptional Customer Service; Easy to use products; Reasonable cost
United States of America
United States of America
X-Small Hotel
10
Checks all the boxes and then some!
Owner from 5 to 9 room Bed & Breakfast & Inn in Provincetown (United States of America)
Verified
2 years ago
I am continually impressed with their variety of products that work together to deliver an integrated platform for my business. I became a customer 4 years ago when I needed a new website. Their website design team were phenomenal and quick in their design and deliverance of a new website including their own integrated booking engine. Reall...
United States of America
United States of America
Owner
X-Small Hotel
10
Owner review of ResNexus
Owner from 100 to 199 room Bed & Breakfast & Inn in London (United Kingdom)
Verified
2 years ago
The ease of use of the software. I like the booking engine merged with my occupancy map. The staff is very helpful
United Kingdom
United Kingdom
Owner
Large Hotel
10
Best customer Service
from 5 to 9 room Bed & Breakfast & Inn in Valparaiso (United States of America)
Verified
2 years ago
They are Courteous They are Helpful They are Quick They are Efficient that about wraps it up and I don't have any more to say
United States of America
United States of America
X-Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
We've found ResNexus to be a highly reliable, adaptable and engaged partner. Their knowledgable staff is always on hand to assist quickly, and their products are comprehensive and easy to use. Don't hesitate to check them out!
Showing all answers to: "What does this product or service do well?"
We've found ResNexus to be a highly reliable, adaptable and engaged partner.
Their knowledgable staff is always on hand to assist quickly, and their products are comprehensive and easy to use. Don't hesitate to check them out!
Knowledgeable, highly responsive and proactive...every person, from owner to developer to analyst, each is empowered to make improvements. There's constant review of processes that support continuous improvement process. We find Resnexus to be a highly agile and transparent and strategic partner.
Question:
What differentiates this product or service from the competition?
Answer:
ResNexus is one of Airbnb's few Preferred Partners for 2022. ResNexus has demonstrated a dedication to ensuring a high-quality integration, a commitment to continually building out new functionality, and a high level of support. Airbnb and ResNexus frequently collaborate on performance optimization efforts, to ensure that users are getting the most from their ResNexus and the Airbnb experiences.
Showing all answers to: "What differentiates this product or service from the competition?"
ResNexus is one of Airbnb's few Preferred Partners for 2022.
ResNexus has demonstrated a dedication to ensuring a high-quality integration, a commitment to continually building out new functionality, and a high level of support.
Airbnb and ResNexus frequently collaborate on performance optimization efforts, to ensure that users are getting the most from their ResNexus and the Airbnb experiences.
Booking Engine, Intuitive Website design capabilities and content management system. The Cloud PMS is easy to use and the people at the company are always available and friendly. Constantly innovating and testing new ideas and products that support their client partnerships.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
ResNexus and Airbnb have a very close working relationship. If you're looking for a PMS that integrates well with Airbnb and who's staff is very knowledgable on how to optimize your listings to perform to the fullest potential on the Airbnb channel, ResNexus is a great pick.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
ResNexus and Airbnb have a very close working relationship. If you're looking for a PMS that integrates well with Airbnb and who's staff is very knowledgable on how to optimize your listings to perform to the fullest potential on the Airbnb channel, ResNexus is a great pick.
Call them, ask them about their process and background in development and small/medium hotels. Set up a Zoom call, and spend an hour asking them questions about what they've already developed and what they've learned and what their plans are for future development and growth.
Recommended by
Daniel O'Connor
Connectivity Partner Manager
@
Airbnb
Adam Zembruski
Owner, Property Management
@
Hospiamo
Daniel O'Connor
Connectivity Partner Manager
@
Airbnb
Adam Zembruski
Owner, Property Management
@
Hospiamo
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ResNexus Integrations
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PriceLabs
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Support
Verified Support
ResNexus has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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