ResNexus HMS

4.8 (213 REVIEWS)

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80 out of 100
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ResNexus HMS

4.8 (213 REVIEWS)

Ranked 11 (out of 72) in Hotel Management Software

The easy and effective all-in-one solution for boutique hoteliers.

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Bell avatar Bell - AI powered product analyst

I analyzed all of ResNexus’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like ResNexus for its ability to streamline operations, increase presence in the market through robust OTA integrations, and enhance customer experience with features like contactless check-in, smart lock integration, and SMS/email marketing. Additionally, its powerful data analysis and reporting tools help make informed decisions to maximize revenue, while the support from dedicated Hospitality Coaches ensures efficient problem resolution and optimization. However, there were some critical concerns about report accuracy, mobile app absence, and usability issues with certain features.

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Blue Boar Inn, Black Swan Inn, Inn Town Campground & 280 others

Read their reviews

Support

Supportive

Hoteliers often praise ResNexus for its exceptional customer support, which is highlighted as a key strength of the Hotel Management Software. Users consistently report that the support team is both accessible and responsive, addressing issues promptly through various channels such as phone and email. The expertise of the support staff is frequently noted, with particular mentions of knowledgeable and effective guidance provided during the transition from other systems, and ongoing operations. ResNexus supports easy onboarding, with many hoteliers citing effective assistance in setup and training processes. Additionally, resources such as tutorials and documentation are regarded as helpful in enhancing user experience. Overall, ResNexus’s customer support is viewed as a reliable and essential component by users.

Owner

8 months ago

Verified

... For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and highly competent ...

See full review

Owner

8 months ago

Verified

... For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and highly competent guidance provided by ResNexus throughout the process. Every member of the ResNexus team, particularly TJ da Roza, stood by my side during the entire transition, remaining accessible and consistently ensuring that everything was taken care of wonderfully ...

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Owner

8 months ago

Verified

... For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and highly competent guidance provided by ResNexus throughout the process. Every member of the ResNexus team, particularly TJ da Roza, stood by my side during the entire transition, remaining accessible and consistently ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable with the system as well and the industry in general and is just a phone call away to help with any issues or suggestions. From intergraded smart locks to automated marketing plans with SMS text as well and email and direct marketing create a bond with customers and has increased our guest return rate. Their dedication ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated ...

See full review

Owner

5 months ago

Verified

... We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other campground owners how great it was. But lately it seems I cannot ...

See full review

Owner

5 months ago

Verified

... We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other ...

See full review

Owner

5 months ago

Verified

... We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other campground owners how great it was. But lately it seems I cannot get ...

See full review

Owner

5 months ago

Verified

... We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other campground owners how great it was. But lately it seems I cannot get help ...

See full review

Owner

4 months ago

Verified

... I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and ...

See full review

Owner

4 months ago

Verified

... I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and ...

See full review

Owner

4 months ago

Verified

... I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and courteous she has been. Instant ...

See full review

Owner

4 months ago

Verified

... I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and ...

See full review

Operations Manager

4 months ago

Verified

... Best reservation software & support company! ...

See full review

Automation

Streamlined

Hoteliers often highlight ResNexus's Hotel Management Software for its effective automation capabilities, which have significantly streamlined their operations. The system automates crucial tasks such as reservation management, contactless check-ins, and OTA integrations, thereby enhancing efficiency. These automated features allow hoteliers to make more informed decisions by providing actionable data, ultimately leading to improved guest experiences and increased revenue. Additionally, the smart lock integration represents another automated solution that contributes to operational efficiency. Overall, ResNexus's focus on automating key processes ensures a reduction in manual tasks, error minimization, and better resource utilization within the hospitality environment.

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable with the system as well and the industry in general and is just a phone call away to help with any issues or suggestions. From intergraded smart locks to automated ...

See full review

Owner

5 months ago

Verified

... I was your biggest fan. Not so much lately. ...

See full review

Owner

4 months ago

Verified

... After 7 years of constant improvements, updates and amazing quality software... they have thought of everything, every single aspect of a customer contact and reservation system and procedures have ...

See full review

Operations Manager

4 months ago

Verified

... RexNexus is always making improvements before I have to ask so I can't really think of any specific improvements at this time ...

See full review

Integrations

Connected

Hoteliers often appreciate ResNexus for its robust integration capabilities. The system efficiently connects with key platforms like OTAs, which helps streamline operations and enhance market presence. Users find that integrations such as those with reservations and check-ins are automated effectively, reducing the manual workload. Additionally, ResNexus provides a seamless transition from other systems due to its expert assistance, ensuring integrations are set up without significant challenges. Overall, the integration functionality is reported to work reliably, helping hoteliers maximize revenue and improve guest experiences through coordinated system operation.

Owner

8 months ago

Verified

... For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and ...

See full review

Owner

8 months ago

Verified

... For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and ...

See full review

Owner

8 months ago

Verified

... For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable with the system as well and the industry in general and is just a phone call away to help with any issues or suggestions. From intergraded ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable with the system as well and the industry in general and is just a phone call away to help with any issues or suggestions. From intergraded smart ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable with the system as well and the industry in general and is just a phone call away to help with any issues or suggestions. From intergraded smart locks to automated marketing plans with SMS ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable with the system as well and the industry in general and is just a phone call away to help with any issues or suggestions. From intergraded smart ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...

See full review

Owner

5 months ago

Verified

... We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other campground owners how great it was. But lately it seems I cannot get help - or even a response - when I run into problems. And the problems seem to be more frequent (mostly related to Direct ...

See full review

Owner

4 months ago

Verified

... I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and ...

See full review

Value

Balanced

Hoteliers often highlight that ResNexus offers significant value for money. The software delivers a strong return on investment by automating tasks such as reservations, contactless check-ins, and data analysis, enabling hoteliers to streamline operations effectively. Users frequently note that the features provided are well worth the cost, as the system helps in improving guest experiences and maximizing revenue. Though ResNexus is positioned as a premium service with transparent pricing, hoteliers appreciate the comprehensive features and ongoing upgrades that justify the expenditure. Many emphasize that the benefits and enhancements in operational efficiency and market presence derived from using ResNexus significantly outweigh the costs, making it a worthwhile investment for hospitality businesses.

Owner

8 months ago

Verified

... Teamwork makes the dream work ...

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Owner

8 months ago

Verified

... Teamwork makes the dream work ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable with the system as well and the industry in general and is just a phone call away to help with any issues or suggestions. From intergraded smart locks to automated marketing plans with SMS text as well and email and direct marketing create a bond with customers and has increased our guest return rate. Their dedication to their customers as well as the industry in general makes them the go to part ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customer ...

See full review

Owner

8 months ago

Verified

... ResNexus is on the cutting edge of hotel management software and are always letting you know the next great upgrade. The hardest part is waiting for the next upgrade! ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased ...

See full review

Owner

8 months ago

Verified

... ResNexus is on the cutting edge of hotel management software and are always letting you know the next great upgrade. The hardest part is waiting for the next upgrade! ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...

See full review

Owner

5 months ago

Verified

... I was your biggest fan. Not so much lately. ...

See full review

Owner

5 months ago

Verified

... We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other ...

See full review

Owner

4 months ago

Verified

... Resnexus is the BEST! ...

See full review

Owner

4 months ago

Verified

... Resnexus is the BEST! ...

See full review

Operations Manager

4 months ago

Verified

... Best reservation software & support company! ...

See full review

Functionality

Balanced

Hoteliers often praise ResNexus for its robust functionality in handling core tasks such as booking, reporting, and automation. Users find the software reliable with minimal bugs or downtime. The system effectively automates tasks like reservations and provides insightful data reporting, facilitating informed decision-making. ResNexus showcases feature completeness, ensuring all expected tools are included and adaptable to various hospitality needs. The software is seen as capable of growing with businesses, supporting scalability by accommodating more users or properties as needed.

Owner

8 months ago

Verified

... I highly recommend ResNexus. ...

See full review

Owner

8 months ago

Verified

... Like all systems, there are always a few points that could be improved. However, from my perspective, these minor considerations have no bearing on the high functionality that ResNexus offers in my ...

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Owner

8 months ago

Verified

... Like all systems, there are always a few points that could be improved. However, from my perspective, these minor considerations have no bearing on the high functionality that ResNexus offers in my ...

See full review

Owner

8 months ago

Verified

... Like all systems, there are always a few points that could be improved. However, from my perspective, these minor considerations have no bearing on the high functionality that ResNexus offers in my ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable with the system as well and the industry in general and is just a phone call away to help with any issues or suggestions. From intergraded smart locks to automated marketing ...

See full review

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...

See full review

Owner

8 months ago

Verified

... ResNexus is on the cutting edge of hotel management software and are always letting you know the next great upgrade. The hardest part is waiting for the next upgrade! ...

See full review

Owner

5 months ago

Verified

... We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other campground owners how great it was. But lately it seems I cannot get help - or even a response - when I run into problems. And the problems seem to be more ...

See full review

Owner

4 months ago

Verified

... After 7 years of constant improvements, updates and amazing quality software... they have thought of everything, every single aspect of a customer contact and reservation system and procedures have ...

See full review

Owner

4 months ago

Verified

... After 7 years of constant improvements, updates and amazing quality software... they have thought of everything, every single aspect of a customer contact and reservation system and procedures have ...

See full review

Owner

4 months ago

Verified

... I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and ...

See full review

Owner

4 months ago

Verified

... After 7 years of constant improvements, updates and amazing quality software... they have thought of everything, every single aspect of a customer contact and reservation system and procedures have ...

See full review

Owner

4 months ago

Verified

... I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and ...

See full review

Operations Manager

4 months ago

Verified

... Best reservation software & support company! ...

See full review

owner

27 days ago

Verified

... I can't think of any improvements, any questions I had were quickly answered. The software is easy to navigate, and the website build was amazing. ...

See full review

User Interface

Intuitive

Hoteliers often praise the user interface of ResNexus’s Hotel Management Software for its ease of navigation and modern, visually appealing design. Users appreciate the responsive nature of the interface, noting that it promptly executes commands without lag. The software is also lauded for its intuitive usability, with many first-time users finding it easy to understand without extensive training. Additionally, the software offers clear presentation of data and key details, aiding in user comprehension and decision-making. Furthermore, the interface is noted for its compatibility with mobile devices, ensuring that hoteliers can manage operations efficiently on-the-go.

Owner

8 months ago

Verified

... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design ...

See full review

owner

27 days ago

Verified

... I am so happy and blown away with the website that was built for my new business. Super easy to navigate, spectacular design, and everything I could ask for (and more). Katherine Wies was extremely ...

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Powered by AI

Hoteliers Most Frequently Mention

Customer Communication Tools
Booking Engine and Channel Manager
Website Design and Integration
Customization and Personalization
Customer Data Analysis and Reporting
Automated Marketing (SMS and Email)
Contactless Check-In and Smart Lock Integration
Revenue Management and Yield Optimization
Mobile Support and Usability
Contactless and CRM Tools

What Types of Hotels ResNexus is Popular For

Size

22 | Large (75-199 room)

51 | Medium (25-74 room)

88 | Small (10-24 room)

10 | X-Large (200+ room)

113 | X-Small (1-9 room)

Country

259 | United States of America

8 | Canada

3 | Mexico

2 | United Kingdom

2 | Costa Rica

1 | Australia

1 | Panama

1 | India

1 | Morocco

Type

187 | Bed & Breakfast & Inns

47 | Boutiques

25 | Branded Hotels

5 | Casinos

19 | City Center Hotels

23 | Airport/Conference Hotels

7 | Extended Stay & Serviced Apartments

5 | Hostels

45 | Limited Service & Budget Hotels

34 | Luxury Hotels

28 | Motels

86 | Resorts

46 | RV Parks & Campgrounds

34 | Vacation Rentals & Villas

Region

270 | North America

2 | Europe

1 | Asia Pacific

1 | Oceania

3 | South America

1 | Africa

Category

207 | Property Management Systems

213 | Hotel Management Software

118 | Website Design

What is ResNexus?

Founded in 2004 | Headquarters in Salem (United States) | 35 employees
ResNexus HMS is a comprehensive cloud-based hotel management system designed to simplify and enhance the operations of hotels and other accommodation providers. The platform offers a single login solution that integrates a wide range of essential features, making it highly valuable for streamlining property management. Hoteliers can benefit from robust OTA integrations, ensuring increased market presence and hassle-free reservations across multiple channels. Simultaneously, ResNexus HMS enhances guest experiences with functionalities like contactless check-in, smart lock integration, and automated SMS/email marketing, ensuring seamless and personalized guest communication. The system also includes powerful data analysis and reporting tools, helping hoteliers make informed decisions to maximize revenue and optimize operations. Additionally, dedicated Hospitality Coaches are available for support, ensuring efficient problem resolution and continued optimization of the platform. While there are concerns about report accuracy, mobile app absence, and some usability issues, the overall benefits make ResNexus HMS a valuable asset for improving operational efficiency and boosting revenue in the hospitality industry.

Capabilities

Powerful Built-in Features

Reservations & Comprehensive Filtering

Guest Portal & Messaging

Travel Protection

Powerful Reports

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Online Booking Engine

Booking Engine
The ResNexus booking engine lets you increase revenue and guest satisfaction by beautifully showcasing your rooms, specials, packages and upsells. Only ResNexus let’s your guest shop by date or by special offer with an intuitive step-by-step guide which includes cart abandonment recovery. Collect vehicle information. Our booking engine also includes our exclusive Travel Protection option which provides your property a 100% reimbursement if the guest cancels last-minute due to illness including COVID-19.

INCLUDED

Text Messaging CRM

Guest Messaging Software
Your guests are texting, now so should you. ResNexus Text Messaging allows you to send automated messages to your guests throughout all 5 stages of the traveler journey–Pre-Booking, Post-Booking, Pre-Arrival, Mid-Stay, and Post-Stay. In addition, you can increase your Google, Facebook and TripAdvisor reviews once they leave. Increase reservations and customer satisfaction by using ResNexus Text Messaging!

PREMIUM ADD-ON

Contactless Check-in

Contactless Check-in
ResNexus makes it easy for your property to offer contactless check-in to your guests. They can review and sign your polices, extend their stay, make a payment, and more!

INCLUDED

Automated Email Marketing

Hotel CRM & Email Marketing
Permission-based email and text marketing has become a vital part of business marketing, especially with email being one of the most affordable ways to deliver specials and promotions to your guests. ResNexus has built-in automatic email marketing that makes it easy to keep in contact with your guests and offer specials and promotions.

INCLUDED

Text Messaging Reputation Management

Reputation Management
Using Text Messaging for review management is one of the most powerful reasons to get ResNexus Text Messaging because you can qualify your reviews. With ResNexus, you can qualify that the guest will leave a good review by asking them how their stay was. If they rate it 5 stars, ask for a review. If it was 4 stars or less ask them how you can improve.

PREMIUM ADD-ON

Lightspeed Restaurant POS

Hotel Restaurant POS Systems
Running your business has never been simpler with Lightspeed's restaurant point of sale solution and hospitality management tools that seamlessly integrate with ResNexus.

PREMIUM ADD-ON

Travel Protection

Booking Engine
Protect your business from last minute cancellations. ResNexus Travel Protection is a limited warranty service that gives your guests and your business 100% refund if the guest has to cancel at the last minute due to an illness or health condition–including COVID-19 infection.

INCLUDED

Group Reservations Pro

Event Management Software
When it comes to group bookings, trying to juggle many separate reservations across your property and keeping up with communication can be challenging. ResNexus Group Reservations Pro makes it easy to organize group bookings for weddings, family reunions, retreats, and more.

INCLUDED

Automatic Yield Management

Revenue Management Systems
ResNexus offers yield management to make your pricing strategy simple and intuitive to implement. You can easily input a number of rules to automatically adjust your rates by a percentage or a dollar amount based on current occupancy and booking windows.

INCLUDED

Payments

Payments Processing Software
Whether you're a hotel, bed and breakfast or campground, we make accepting credit card payments as fast, painless, and as secure as possible. We provide payment processing you can depend on so that you never miss a booking.

INCLUDED

OTA Channel Manager

Channel Managers
ResNexus offers both a commission-free or low commission option.

INCLUDED

ResNexus Reviews Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ResNexus HMS is the #15 most trending product in the Hotel Management Software category (out of 72) and the #579 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

ResNexus has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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80 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

ResNexus Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

ResNexus Average ResNexus

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Success Stories

16

References

56

Featured Customers

ResNexus Case Studies

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ResNexus Reviews

Hotelier Rating

Excellent
261
Very Good
15
Average
6
Poor
1
Terrible
1

Property Size

  • X-Small (113)
  • Small (88)
  • Medium (51)
  • Large (22)
  • X-Large (10)

Country

  • United States of America
    United States of America
    (259)
  • Canada
    Canada
    (8)
  • Mexico
    Mexico
    (3)
  • United Kingdom
    United Kingdom
    (2)
  • Costa Rica
    Costa Rica
    (2)
  • Australia
    Australia
    (1)
  • Panama
    Panama
    (1)
  • India
    India
    (1)
  • Morocco
    Morocco
    (1)

Region

  • North America
    North America
    (270)
  • Europe
    Europe
    (2)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (1)
  • South America
    South America
    (3)
  • Africa
    Africa
    (1)

Hoteliers say

Hoteliers like ResNexus for its ability to streamline operations, increase presence in the market through robust OTA integrations, and enhance customer experience with features like contactless check-in, smart lock integration, and SMS/email marketing. Additionally, its powerful data analysis and reporting tools help make informed decisions to maximize revenue, while the support from dedicated Hospitality Coaches ensures efficient problem resolution and optimization. However, there were some critical concerns about report accuracy, mobile app absence, and usability issues with certain features.

AI-generated from the text of customer reviews

Customer Communication Tools
Booking Engine and Channel Manager
Website Design and Integration
Customization and Personalization
Customer Data Analysis and Reporting
Automated Marketing (SMS and Email)
Contactless Check-In and Smart Lock Integration
Revenue Management and Yield Optimization
Mobile Support and Usability
Contactless and CRM Tools
10

Excellent Services

owner from 5 to 9 room Bed & Breakfast & Inn in San Marcos (United States of America)

Verified
27 days ago
I am so happy and blown away with the website that was built for my new business. Super easy to navigate, spectacular design, and everything I could ask for (and more). Katherine Wies was extremely helpful and did a fantastic job with her design. Thank you so much!
Country United States of America
owner
X-Small Hotel
Nathan from ResNexus replied
Melissa, Thanks so much for the wonderful review! We love serving you and your business!
10

Best reservation software & support company!

Operations Manager from 25-49 room in West Yellowstone (United States of America)

Verified
4 months ago
The software system is user friendly, I always receive excellent support, and they are always working on ways to improve the system and open to suggestions to fit my needs.
Country United States of America
Operations Manager
Medium Hotel
Brenna from ResNexus replied
SuAn, Thank you for your positive review! We appreciate your compliments about the user friendly software, our amazing support team, and the improvements we make. At ResNexus, we strive to create a positive experience, which involves making the needed modifications and additions to our system. We are happy to hear that you are having a positive experience with us, and are looking forward to continuing to serve you and your business!
10

Resnexus is the BEST!

Owner from 1 to 4 room Bed & Breakfast & Inn in Somerset (United States of America)

Verified
4 months ago
I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and courteous she has been. Instant constant within hours with any of my questions or needs. I feel SOOO BLESSED to have found Resnexus when I purch...
Country United States of America
Owner
X-Small Hotel
Brenna from ResNexus replied
Kevin, we are delighted to hear that you are having such a positive experience with ResNexus! Your feedback is greatly appreciated. As a client who has been with us for seven years, we are delighted to have the opportunity to continue serving you. Our representatives work hard and diligently to make sure you and everyone else get the assistance that you need! Here at ResNexus, we strive to continue to improve our software to make it more beneficial and advanced. Thank you for being a valued customer of ResNexus! We love getting to serve you and your business!
6

I was your biggest fan. Not so much lately.

Owner from 10 to 24 room Bed & Breakfast & Inn in Weed (United States of America)

Verified
5 months ago
We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other campground owners how great it was. But lately it seems I cannot get help - or even a response - when I run into problems. And the problems seem to be...
Country United States of America
Owner
Small Hotel
Nathan from ResNexus replied
Karen, Thanks for leaving us your feedback. We assign two dedicated support specialists to each account. If for some reason they are not able to respond in a timely matter we also provide a support number to call into general support. If that does not work you may go into your settings and go to the support side tab and click the "How are we doing?" section and click unsatisfied to escalate any concern to our escalation team. We have been having unusually high call volumes this month and apologize that you have been running into problems recently.
10

Teamwork makes the dream work

Owner from 5 to 9 room Bed & Breakfast & Inn in Englewood (United States of America)

Verified
8 months ago
ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Uta...
Country United States of America
Owner
X-Small Hotel
Brenna from ResNexus replied
Rodney, Thank you for your thoughtful review, as well as allowing us the opportunity to serve you and your business! We strive to provide a wide range of tools for each of our clients, and are thrilled to hear that you have used and enjoyed so many of them. We hope to continue to help your business thrive and grow! Have a wonderful rest of your day!
10

I highly recommend ResNexus.

Owner from 10 to 24 room Boutique in Marrakech (Morocco)

Verified
8 months ago
For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and highly competent guidance provided by ResNexus throughout the process. Every member of the ResNexus team, particularly TJ da Roza, stood by my sid...
Country Morocco
Owner
Small Hotel
Nathan from ResNexus replied
Carolin, Thank you for taking the time to leave us such a great review! We love serving you and your business!
10

Exceptional Customer Service and B&B/Hotel Reservation Products

from 5 to 9 room Bed & Breakfast & Inn in Culpeper (United States of America)

Verified
15 months ago
We've been customers using the reservation product for our bed and breaqkfast almost as long as they've been in business. Exceptional Customer Service; Easy to use products; Reasonable cost
Country United States of America
X-Small Hotel
Nathan from ResNexus replied
Steve, it's great to hear from you! Thank you very much, I appreciate you taking the time to leave us a review. We believe in learning, serving, and growing alongside our customers, and you've been with us for quite a while! We've loved serving you and Fountain Hall B&B over the years, and we look forward to continuing to improve for years to come!
10

Checks all the boxes and then some!

Owner from 5 to 9 room Bed & Breakfast & Inn in Provincetown (United States of America)

Verified
16 months ago
I am continually impressed with their variety of products that work together to deliver an integrated platform for my business. I became a customer 4 years ago when I needed a new website. Their website design team were phenomenal and quick in their design and deliverance of a new website including their own integrated booking engine. Reall...
Country United States of America
Owner
X-Small Hotel
Nathan from ResNexus replied
Paul, thank you so much for taking the time to leave us a review! We've loved serving you and the Prince Albert Guest House these past years, and we love hearing success stories like yours. Thank you for sticking with us for all this time as we continue to improve our product and service. It's feedback and suggestions like yours that help us on that path to improvement.
10

Owner review of ResNexus

Owner from 100 to 199 room Bed & Breakfast & Inn in London (United Kingdom)

Verified
16 months ago
The ease of use of the software. I like the booking engine merged with my occupancy map. The staff is very helpful
Country United Kingdom
Owner
Large Hotel
Nathan from ResNexus replied
Sonia, thanks for the feedback and great review! We appreciate your business!
10

Best customer Service

from 5 to 9 room Bed & Breakfast & Inn in Valparaiso (United States of America)

Verified
16 months ago
They are Courteous They are Helpful They are Quick They are Efficient that about wraps it up and I don't have any more to say
Country United States of America
X-Small Hotel
Nathan from ResNexus replied
Thank you for the review Barbara, you summed it up very nicely! We like to provide the best service and the best product we can, and we love to see customer satisfaction. We've loved serving you and Songbird Prairie B&B Inn and Spa these past years, and we look forward to improving even more as time goes on!
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

We've found ResNexus to be a highly reliable, adaptable and engaged partner. Their knowledgable staff is always on hand to assist quickly, and their products are comprehensive and easy to use. Don't hesitate to check them out!

Question:

What differentiates this product or service from the competition?

Answer:

ResNexus is one of Airbnb's few Preferred Partners for 2022. ResNexus has demonstrated a dedication to ensuring a high-quality integration, a commitment to continually building out new functionality, and a high level of support. Airbnb and ResNexus frequently collaborate on performance optimization efforts, to ensure that users are getting the most from their ResNexus and the Airbnb experiences.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

ResNexus and Airbnb have a very close working relationship. If you're looking for a PMS that integrates well with Airbnb and who's staff is very knowledgable on how to optimize your listings to perform to the fullest potential on the Airbnb channel, ResNexus is a great pick.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Daniel O'Connor Connectivity Partner Manager @ Airbnb
RecommendationAvatar
Adam Zembruski Owner, Property Management @ Hospiamo
RecommendationAvatar
Daniel O'Connor Connectivity Partner Manager @ Airbnb
RecommendationAvatar
Adam Zembruski Owner, Property Management @ Hospiamo
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Hotel Rate Parity

Support

Verified Support

ResNexus has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

97%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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