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ResNexus HMS
4.8 (212 REVIEWS)
HT Score
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ResNexus HMS
Ranked 11 (out of 71) in Hotel Management Software
The easy and effective all-in-one solution for boutique hoteliers.
97% recommended by 282 hotels
Blue Boar Inn, Black Swan Inn, Inn Town Campground & 279 others
What is ResNexus?
Founded in 2004 | Headquarters in Salem (United States) | 35 employees
ResNexus HMS is a comprehensive cloud-based hotel management system designed to simplify and enhance the operations of hotels and other accommodation providers. The platform offers a single login solution that integrates a wide range of essential features, making it highly valuable for streamlining property management. Hoteliers can benefit from robust OTA integrations, ensuring increased market presence and hassle-free reservations across multiple channels. Simultaneously, ResNexus HMS enhances guest experiences with functionalities like contactless check-in, smart lock integration, and automated SMS/email marketing, ensuring seamless and personalized guest communication.
The system also includes powerful data analysis and reporting tools, helping hoteliers make informed decisions to maximize revenue and optimize operations. Additionally, dedicated Hospitality Coaches are available for support, ensuring efficient problem resolution and continued optimization of the platform. While there are concerns about report accuracy, mobile app absence, and some usability issues, the overall benefits make ResNexus HMS a valuable asset for improving operational efficiency and boosting revenue in the hospitality industry.
Capabilities
Powerful Built-in Features
Powerful Built-in Features
ResNexus’ philosophy is to provide numerous built-in tools to help you save time and money. These include automated email marketing, retail add-ons, guest portal, travel protection, point of sale, and much more. ResNexus does also offer several add-on options such as Wi-Fi door locks, utility readers, custom websites, and digital relationship marketing.
Reservations & Comprehensive Filtering
Reservations & Comprehensive Filtering
Our innovative ResNexus calendar lets your business see exactly what you need with advanced filters such as payment status, retail items, check-in status, and reservation source. So if you need to quickly see which guests have checked in and ordered retail items, it's only two checkboxes away.
Guest Portal & Messaging
Guest Portal & Messaging
The ResNexus Guest Portal allows guests to check in, check out, message your staff, purchase add-ons, view reservation details, make payments, and more! The best part is there’s no app required.
Travel Protection
Travel Protection
When a guest cancels their Travel Protected reservation within the 14 days leading up to their arrival date because of sickness, injury, or death, they are reimbursed for their booking total (minus the Travel Protection fee), and your business is refunded as well.
Powerful Reports
Powerful Reports
In addition to over one hundred powerful reports, ResNexus provides innovative Night Audit functionality. This end-of-day sequence allows you to easily monitor and verify actions taken at your property for each day and generate specific reports to give you an accurate view of your business' performance and balance all transactions.
Better Online Booking Experience
Better Online Booking Experience
Right from the start your guest can see what they want to see—your rooms! If there is no vacancy then the guest can quickly select the 2-month or more calendar and see when the room is available right from the start.
Promotional Side Bars
Promotional Side Bars
With ResNexus, potential guests can see your top retail offers and specials right from the start. All your retail items are shown again once the guest selects a room or unit.
Automatic Marketing Emails + Free Setup
Automatic Marketing Emails + Free Setup
Not only does ResNexus have the best looking Welcome and Thank You emails, we take your business further with Birthday, Anniversary, and Holiday emails, as well as Newsletters. ResNexus is GDPR-compliant and asks permission of the guest before sending out promotional marketing communications. The best part—we set them all up for you as part of our Red Carpet Service.
Easily Manage Group Bookings
Easily Manage Group Bookings
ResNexus makes group bookings easy and saves your staff time. After your property has blocked off the dates and approximate number of rooms or units for the group, a custom booking engine link becomes available for you to send to the group coordinator. Guests can also make individual payments. Each guest must agree to your policies as part of this process and receives their own automatic confirmation email for their specific reservation.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Available Add-ons & Modules
Online Booking Engine
Booking Engine
The ResNexus booking engine lets you increase revenue and guest satisfaction by beautifully showcasing your rooms, specials, packages and upsells. Only ResNexus let’s your guest shop by date or by special offer with an intuitive step-by-step guide which includes cart abandonment recovery. Collect vehicle information. Our booking engine also includes our exclusive Travel Protection option which provides your property a 100% reimbursement if the guest cancels last-minute due to illness including COVID-19.
Text Messaging CRM
Guest Messaging Software
Your guests are texting, now so should you. ResNexus Text Messaging allows you to send automated messages to your guests throughout all 5 stages of the traveler journey–Pre-Booking, Post-Booking, Pre-Arrival, Mid-Stay, and Post-Stay. In addition, you can increase your Google, Facebook and TripAdvisor reviews once they leave. Increase reservations and customer satisfaction by using ResNexus Text Messaging!
Contactless Check-in
Contactless Check-in
ResNexus makes it easy for your property to offer contactless check-in to your guests. They can review and sign your polices, extend their stay, make a payment, and more!
Automated Email Marketing
Hotel CRM & Email Marketing
Permission-based email and text marketing has become a vital part of business marketing, especially with email being one of the most affordable ways to deliver specials and promotions to your guests. ResNexus has built-in automatic email marketing that makes it easy to keep in contact with your guests and offer specials and promotions.
Text Messaging Reputation Management
Reputation Management
Using Text Messaging for review management is one of the most powerful reasons to get ResNexus Text Messaging because you can qualify your reviews. With ResNexus, you can qualify that the guest will leave a good review by asking them how their stay was. If they rate it 5 stars, ask for a review. If it was 4 stars or less ask them how you can improve.
Lightspeed Restaurant POS
Hotel Restaurant POS Systems
Running your business has never been simpler with Lightspeed's restaurant point of sale solution and hospitality management tools that seamlessly integrate with ResNexus.
Travel Protection
Booking Engine
Protect your business from last minute cancellations. ResNexus Travel Protection is a limited warranty service that gives your guests and your business 100% refund if the guest has to cancel at the last minute due to an illness or health condition–including COVID-19 infection.
Group Reservations Pro
Event Management Software
When it comes to group bookings, trying to juggle many separate reservations across your property and keeping up with communication can be challenging. ResNexus Group Reservations Pro makes it easy to organize group bookings for weddings, family reunions, retreats, and more.
Automatic Yield Management
Revenue Management Systems
ResNexus offers yield management to make your pricing strategy simple and intuitive to implement. You can easily input a number of rules to automatically adjust your rates by a percentage or a dollar amount based on current occupancy and booking windows.
Payments
Payments Processing Software
Whether you're a hotel, bed and breakfast or campground, we make accepting credit card payments as fast, painless, and as secure as possible. We provide payment processing you can depend on so that you never miss a booking.
OTA Channel Manager
Channel Managers
ResNexus offers both a commission-free or low commission option.
ResNexus Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, ResNexus HMS is the #16 most trending product in the Hotel Management Software category (out of 71) and the #594 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreResNexus has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
ResNexus Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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ResNexus Case Studies
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References
"It is easy to use for the basics and the more you use it the more useful modules you find. You can get as detailed as you want. Lots of automation of daily tasks. I did look at over a dozen companies before choosing ResNexus and I made the right choice. I've been using ResNexus for 1.5 years and absolutely love the program. Easy to take reservations, give quotes, waitlist and communicate with guests. I moved my website to ResNexus and it is working perfectly (and looks good). There is so much to use in the Pro program: front desk, group reservations, housekeeping module, online reservations, booking engine, marketing, texting and so much more."
Glen K
Innkeeper @
"My overall my experience with ResNexus has been nothing less then amazing. As many companies, with Covid-19 being rampant, there was a ton of turn over at ResNexus however the die hard employees that stayed and fought the merry fight have been 100% supportive and answer my calls and emails in a very timely way. When I first bought my motel, and began searching for a software program that was user friendly but could give me all the reports I needed to build a solid financial snap shop (previous software tossed all records) I interviewed and checked out several programs. ResNexus was by far the most user friendly and also had the additional feature of a point of sale program for me to use for the new gift shop I was adding to the motel. And they also were willing to design a beautiful website that would go hand in hand with my reservation system. It was a no brainer!"
Tammy B
President @
"This is a reservation software for mid-sized, independent hotels. Tracking our revenue has been considerably easier since we switched to ResNexus. There are also a number of features that by them selves are not that big a deal, but really help run a smoother hotel operation."
Jason B
Owner of Independent Hotel @
"ResNexus has been a Great software, I've been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn't able to do it before such as spa and other entertainment activities management, I will definitely recommend for those people who want to improve their services and their company. I like that is a software that is easy to use, it helps you to have more control on different areas whether is your company or your hotel, for me many years I've been managing on the classic way but with this software things are just getting even more easy to do."
Oscar P
Operations Manager @
"ResNexus implemented the use of website building and design. They provided a multitude of features that allow my guests looking at my website to have greater ease of navigating through my website to view our rooms and amenities, prices and complete the booking independently from a computer or phone. Their customer service is beyond excellent. Every support staff is extremely knowledgeable of the system and can quickly and easily resolve any issues I have. They are also patient in teaching me the steps to make those changes. I also feel like their website templates allowed me plenty of options and it is much cleaner and more user friendly. They expanded allowing us to connect with other booking engines such as Airbnb, the calendar merge immediately and I've never had an issue."
Randy H
Owner @
"Our experience has been wonderful. If there are any issues, which is rare, they always take care of you. We had a website designed by them and they did a fabulous job. It is very easy to go in and add or change things ourselves. The online bookings are huge for us as well as the connections to AirBnB they offer. The reports they have allow us to gather information to assist our business and growth. ResNexus provides all you need for the operations of your campground. Online bookings, point of sale system, websites, and the reports are amazing for management. They are constantly updating and adding new features. Their support team is the best and are always helpful and prompt."
Billie M
Operations Manager @
"Overall great experience, especially with the personalized customer support both during training/set up and with website development. ResNexus has really taken our online presence up quite a few notches, allowing our small family-run bed & breakfast to have a beautiful website and booking engine on par with larger hospitality businesses. 1. Customer training and support is unbelievable - everything is one-on-one with a single sales rep with ongoing access by personal email, and there is 24 hour access to an online library of articles and videos for basic functions and troubleshooting. 2. Excellent functionality - does much more than we ever anticipated we would need, and on the customer end it is one of the most professional/beautiful booking engines we have seen."
Katherine V.
Event Coordinator @
"Love my experience with ResNexus. I like how developers are always working to tweak the product and fine tune it. I have referred you to all that I know. The flexibility ResNexus offers is amazing. You can set up a variety of reports or create your own. I like the way the booking engine looks and the ability to customize it. Also, throughout Covid-19, ResNexus offered webinars that helped put us at ease and provided ideas to reopen and keep going. They were pretty much my life-line during that time giving me hope and great ideas to keep my customers engaged and keep me busy."
Polly J.
Innkeeper @
"I cannot say enough about ResNexus. The platform is extremely user friendly and intuitive. It does everything! We are new B&B owners and have found this software to be such an incredibly valuable resource. Our rep Andrew Webb took the guess work out of everything and helped us to learn some best practices pretty quickly. All of the folks who we have dealt with have been so responsive and the customer service is absolutely top notch."
Anthony Bizzarri
Owner @
"ResNexus is an awesome booking engine to use. The support staff are the very best, professional, friendly and very helpful. The system is easy to use, robust and very sound just what companies are looking for. The various features on this system make running a business very informative. Did I mention that this is an excellent system for anyone needing a booking engine and I highly recommend them."
Shelley-Ann Beckley
General Manager @
Camping on the Battenkill
"Over the last year we have enjoyed the ease of use that ResNexus has to offer as an operator and for our patrons. Just this week, we even launched our very own ResNexus crafted website! The entire ResNexus website build team is incredible! Our lead designer on the project was very professional to work with and highly talented. Our point of contact for the overall project was warm and welcoming to work with, much as CSR was in training, CSR was quick to answer and guide any questions we had. Then we finished off the final element of the build and thanks to the ResNexus team, we now have an elegant, user-friendly, optimized for mobile website! If you are on the fence about whether to choose ResNexus over another booking software system, choose ResNexus! You won't regret it!"
Simon Hannah
Manager @
Fairfield Place Bed & Breakfast
"The staff, software, and services ResNexus has provided is more than we ever expected. Friendly, professional, knowledgeable staff . . . a pleasure with which to work. Highly recommend the company and their services!!"
Wallace Braud
Owner @
St Francis Cottage
"The staff, software, and services ResNexus has provided is more than we ever expected. Friendly, professional, knowledgeable staff . . . a pleasure with which to work. Highly recommend the company and their services!!"
Wallace Braud
Owner @
St Francis Cottage
"The staff, software, and services ResNexus has provided is more than we ever expected. Friendly, professional, knowledgeable staff . . . a pleasure with which to work. Highly recommend the company and their services!!"
Wallace Braud
Owner @
St Francis Cottage
"The staff, software, and services ResNexus has provided is more than we ever expected. Friendly, professional, knowledgeable staff . . . a pleasure with which to work. Highly recommend the company and their services!!"
Wallace Braud
Owner @
St Francis Cottage
"Over the last year we have enjoyed the ease of use that ResNexus has to offer as an operator and for our patrons. Just this week, we even launched our very own ResNexus crafted website! The entire ResNexus website build team is incredible! Our lead designer on the project was very professional to work with and highly talented. Our point of contact for the overall project was warm and welcoming to work with, much as CSR was in training, CSR was quick to answer and guide any questions we had. Then we finished off the final element of the build and thanks to the ResNexus team, we now have an elegant, user-friendly, optimized for mobile website! If you are on the fence about whether to choose ResNexus over another booking software system, choose ResNexus! You won't regret it!"
Simon Hannah
Manager @
Fairfield Place Bed & Breakfast
Featured Customers
Popularity by Segment
Size
112 | X-Small (1-9 room)
88 | Small (10-24 room)
51 | Medium (25-74 room)
22 | Large (75-199 room)
10 | X-Large (200+ room)
Country
258 | United States of America
8 | Canada
3 | Mexico
2 | United Kingdom
2 | Costa Rica
1 | Australia
1 | Panama
1 | India
1 | Morocco
Type
186 | Bed & Breakfast & Inns
84 | Resorts
47 | Boutiques
46 | RV Parks & Campgrounds
45 | Limited Service & Budget Hotels
34 | Luxury Hotels
34 | Vacation Rentals & Villas
28 | Motels
25 | Branded Hotels
23 | Airport/Conference Hotels
17 | City Center Hotels
7 | Extended Stay & Serviced Apartments
5 | Casinos
5 | Hostels
Region
269 | North America
3 | South America
2 | Europe
1 | Asia Pacific
1 | Oceania
1 | Africa
Category
212 | Hotel Management Software
207 | Property Management Systems
117 | Website Design
More Products by ResNexus
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like ResNexus for its ability to streamline operations, increase presence in the market through robust OTA integrations, and enhance customer experience with features like contactless check-in, smart lock integration, and SMS/email marketing. Additionally, its powerful data analysis and reporting tools help make informed decisions to maximize revenue, while the support from dedicated Hospitality Coaches ensures efficient problem resolution and optimization. However, there were some critical concerns about report accuracy, mobile app absence, and usability issues with certain features.
AI-generated from the text of customer reviews
Looking for specific info?
10
Best reservation software & support company!
Operations Manager from 25-49 room in West Yellowstone (United States of America)
Verified
3 months ago
The software system is user friendly, I always receive excellent support, and they are always working on ways to improve the system and open to suggestions to fit my needs.
United States of America
United States of America
Operations Manager
Medium Hotel
10
Resnexus is the BEST!
Owner from 1 to 4 room Bed & Breakfast & Inn in Somerset (United States of America)
Verified
3 months ago
I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and courteous she has been. Instant constant within hours with any of my questions or needs. I feel SOOO BLESSED to have found Resnexus when I purch...
United States of America
United States of America
Owner
X-Small Hotel
6
I was your biggest fan. Not so much lately.
Owner from 10 to 24 room Bed & Breakfast & Inn in Weed (United States of America)
Verified
4 months ago
We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other campground owners how great it was. But lately it seems I cannot get help - or even a response - when I run into problems. And the problems seem to be...
United States of America
United States of America
Owner
Small Hotel
10
Teamwork makes the dream work
Owner from 5 to 9 room Bed & Breakfast & Inn in Englewood (United States of America)
Verified
7 months ago
ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Uta...
United States of America
United States of America
Owner
X-Small Hotel
10
I highly recommend ResNexus.
Owner from 10 to 24 room Boutique in Marrakech (Morocco)
Verified
7 months ago
For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and highly competent guidance provided by ResNexus throughout the process. Every member of the ResNexus team, particularly TJ da Roza, stood by my sid...
Morocco
Morocco
Owner
Small Hotel
10
Exceptional Customer Service and B&B/Hotel Reservation Products
from 5 to 9 room Bed & Breakfast & Inn in Culpeper (United States of America)
Verified
14 months ago
We've been customers using the reservation product for our bed and breaqkfast almost as long as they've been in business. Exceptional Customer Service; Easy to use products; Reasonable cost
United States of America
United States of America
X-Small Hotel
10
Checks all the boxes and then some!
Owner from 5 to 9 room Bed & Breakfast & Inn in Provincetown (United States of America)
Verified
15 months ago
I am continually impressed with their variety of products that work together to deliver an integrated platform for my business. I became a customer 4 years ago when I needed a new website. Their website design team were phenomenal and quick in their design and deliverance of a new website including their own integrated booking engine. Reall...
United States of America
United States of America
Owner
X-Small Hotel
10
Owner review of ResNexus
Owner from 100 to 199 room Bed & Breakfast & Inn in London (United Kingdom)
Verified
15 months ago
The ease of use of the software. I like the booking engine merged with my occupancy map. The staff is very helpful
United Kingdom
United Kingdom
Owner
Large Hotel
10
Best customer Service
from 5 to 9 room Bed & Breakfast & Inn in Valparaiso (United States of America)
Verified
15 months ago
They are Courteous They are Helpful They are Quick They are Efficient that about wraps it up and I don't have any more to say
United States of America
United States of America
X-Small Hotel
10
Resnexus gives a peace of mind
Owner from 1 to 4 room Bed & Breakfast & Inn in Tobermory (Canada)
Verified
15 months ago
We have been using Resnexus for 4 years. The booking engine takes care of everything. Guests can easily book online and you don't have to worry about anything. Also Resnexus is always improving and they add whatever needed. More important is the great customer service. In short great customer service, ease of use, the professional look of b...
Canada
Canada
Owner
X-Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
We've found ResNexus to be a highly reliable, adaptable and engaged partner. Their knowledgable staff is always on hand to assist quickly, and their products are comprehensive and easy to use. Don't hesitate to check them out!
Showing all answers to: "What does this product or service do well?"
We've found ResNexus to be a highly reliable, adaptable and engaged partner.
Their knowledgable staff is always on hand to assist quickly, and their products are comprehensive and easy to use. Don't hesitate to check them out!
Knowledgeable, highly responsive and proactive...every person, from owner to developer to analyst, each is empowered to make improvements. There's constant review of processes that support continuous improvement process. We find Resnexus to be a highly agile and transparent and strategic partner.
Question:
What differentiates this product or service from the competition?
Answer:
ResNexus is one of Airbnb's few Preferred Partners for 2022. ResNexus has demonstrated a dedication to ensuring a high-quality integration, a commitment to continually building out new functionality, and a high level of support. Airbnb and ResNexus frequently collaborate on performance optimization efforts, to ensure that users are getting the most from their ResNexus and the Airbnb experiences.
Showing all answers to: "What differentiates this product or service from the competition?"
ResNexus is one of Airbnb's few Preferred Partners for 2022.
ResNexus has demonstrated a dedication to ensuring a high-quality integration, a commitment to continually building out new functionality, and a high level of support.
Airbnb and ResNexus frequently collaborate on performance optimization efforts, to ensure that users are getting the most from their ResNexus and the Airbnb experiences.
Booking Engine, Intuitive Website design capabilities and content management system. The Cloud PMS is easy to use and the people at the company are always available and friendly. Constantly innovating and testing new ideas and products that support their client partnerships.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
ResNexus and Airbnb have a very close working relationship. If you're looking for a PMS that integrates well with Airbnb and who's staff is very knowledgable on how to optimize your listings to perform to the fullest potential on the Airbnb channel, ResNexus is a great pick.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
ResNexus and Airbnb have a very close working relationship. If you're looking for a PMS that integrates well with Airbnb and who's staff is very knowledgable on how to optimize your listings to perform to the fullest potential on the Airbnb channel, ResNexus is a great pick.
Call them, ask them about their process and background in development and small/medium hotels. Set up a Zoom call, and spend an hour asking them questions about what they've already developed and what they've learned and what their plans are for future development and growth.
Recommended by
Daniel O'Connor
Connectivity Partner Manager
@
Airbnb
Adam Zembruski
Owner, Property Management
@
Hospiamo
Daniel O'Connor
Connectivity Partner Manager
@
Airbnb
Adam Zembruski
Owner, Property Management
@
Hospiamo
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ResNexus Integrations
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Support
Verified Support
ResNexus has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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