Powerful. Intuitive. Unified. One platform to run your property.
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ResNexus HMS
4.8 (213 REVIEWS)
Ranked 11 (out of 75) in Hotel Management Software
The easy and effective all-in-one solution for boutique hoteliers.
97% recommended by 280 hotels
Bell - AI powered product analyst
I analyzed all of ResNexus’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like ResNexus for its ability to streamline operations, increase presence in the market through robust OTA integrations, and enhance customer experience with features like contactless check-in, smart lock integration, and SMS/email marketing. Additionally, its powerful data analysis and reporting tools help make informed decisions to maximize revenue, while the support from dedicated Hospitality Coaches ensures efficient problem resolution and optimization. However, there were some critical concerns about report accuracy, mobile app absence, and usability issues with certain features.
Support
Supportive
Hoteliers often praise ResNexus for its exceptional customer support, which is highlighted as a key strength of the Hotel Management Software. Users consistently report that the support team is both accessible and responsive, addressing issues promptly through various channels such as phone and email. The expertise of the support staff is frequently noted, with particular mentions of knowledgeable and effective guidance provided during the transition from other systems, and ongoing operations. ResNexus supports easy onboarding, with many hoteliers citing effective assistance in setup and training processes. Additionally, resources such as tutorials and documentation are regarded as helpful in enhancing user experience. Overall, ResNexus’s customer support is viewed as a reliable and essential component by users.
Owner
10 months ago
Verified
... For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and highly competent ...
See full reviewOwner
9 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...
See full reviewOwner
7 months ago
Verified
... We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other campground owners how great it was. But lately it seems I cannot ...
See full reviewOwner
5 months ago
Verified
... I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and ...
See full reviewOperations Manager
5 months ago
Verified
... Best reservation software & support company! ...
See full reviewAutomation
Streamlined
Hoteliers often highlight ResNexus's Hotel Management Software for its effective automation capabilities, which have significantly streamlined their operations. The system automates crucial tasks such as reservation management, contactless check-ins, and OTA integrations, thereby enhancing efficiency. These automated features allow hoteliers to make more informed decisions by providing actionable data, ultimately leading to improved guest experiences and increased revenue. Additionally, the smart lock integration represents another automated solution that contributes to operational efficiency. Overall, ResNexus's focus on automating key processes ensures a reduction in manual tasks, error minimization, and better resource utilization within the hospitality environment.
Owner
9 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable with the system as well and the industry in general and is just a phone call away to help with any issues or suggestions. From intergraded smart locks to automated ...
See full reviewOwner
5 months ago
Verified
... After 7 years of constant improvements, updates and amazing quality software... they have thought of everything, every single aspect of a customer contact and reservation system and procedures have ...
See full reviewOperations Manager
5 months ago
Verified
... RexNexus is always making improvements before I have to ask so I can't really think of any specific improvements at this time ...
See full reviewIntegrations
Connected
Hoteliers often appreciate ResNexus for its robust integration capabilities. The system efficiently connects with key platforms like OTAs, which helps streamline operations and enhance market presence. Users find that integrations such as those with reservations and check-ins are automated effectively, reducing the manual workload. Additionally, ResNexus provides a seamless transition from other systems due to its expert assistance, ensuring integrations are set up without significant challenges. Overall, the integration functionality is reported to work reliably, helping hoteliers maximize revenue and improve guest experiences through coordinated system operation.
Owner
10 months ago
Verified
... For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and ...
See full reviewOwner
9 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable with the system as well and the industry in general and is just a phone call away to help with any issues or suggestions. From intergraded ...
See full reviewOwner
7 months ago
Verified
... We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other campground owners how great it was. But lately it seems I cannot get help - or even a response - when I run into problems. And the problems seem to be more frequent (mostly related to Direct ...
See full reviewOwner
5 months ago
Verified
... I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and ...
See full reviewValue
Balanced
Hoteliers often highlight that ResNexus offers significant value for money. The software delivers a strong return on investment by automating tasks such as reservations, contactless check-ins, and data analysis, enabling hoteliers to streamline operations effectively. Users frequently note that the features provided are well worth the cost, as the system helps in improving guest experiences and maximizing revenue. Though ResNexus is positioned as a premium service with transparent pricing, hoteliers appreciate the comprehensive features and ongoing upgrades that justify the expenditure. Many emphasize that the benefits and enhancements in operational efficiency and market presence derived from using ResNexus significantly outweigh the costs, making it a worthwhile investment for hospitality businesses.
Operations Manager
5 months ago
Verified
... Best reservation software & support company! ...
See full reviewFunctionality
Balanced
Hoteliers often praise ResNexus for its robust functionality in handling core tasks such as booking, reporting, and automation. Users find the software reliable with minimal bugs or downtime. The system effectively automates tasks like reservations and provides insightful data reporting, facilitating informed decision-making. ResNexus showcases feature completeness, ensuring all expected tools are included and adaptable to various hospitality needs. The software is seen as capable of growing with businesses, supporting scalability by accommodating more users or properties as needed.
Owner
9 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...
See full reviewOwner
7 months ago
Verified
... We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other campground owners how great it was. But lately it seems I cannot get help - or even a response - when I run into problems. And the problems seem to be more ...
See full reviewOwner
5 months ago
Verified
... After 7 years of constant improvements, updates and amazing quality software... they have thought of everything, every single aspect of a customer contact and reservation system and procedures have ...
See full reviewOperations Manager
5 months ago
Verified
... Best reservation software & support company! ...
See full reviewowner
2 months ago
Verified
... I can't think of any improvements, any questions I had were quickly answered. The software is easy to navigate, and the website build was amazing. ...
See full reviewUser Interface
Intuitive
Hoteliers often praise the user interface of ResNexus’s Hotel Management Software for its ease of navigation and modern, visually appealing design. Users appreciate the responsive nature of the interface, noting that it promptly executes commands without lag. The software is also lauded for its intuitive usability, with many first-time users finding it easy to understand without extensive training. Additionally, the software offers clear presentation of data and key details, aiding in user comprehension and decision-making. Furthermore, the interface is noted for its compatibility with mobile devices, ensuring that hoteliers can manage operations efficiently on-the-go.
Owner
9 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design ...
See full reviewowner
2 months ago
Verified
... I am so happy and blown away with the website that was built for my new business. Super easy to navigate, spectacular design, and everything I could ask for (and more). Katherine Wies was extremely ...
See full reviewWhat Types of Hotels ResNexus is Popular For
Size
113 | X-Small (1-9 room)
88 | Small (10-24 room)
51 | Medium (25-74 room)
22 | Large (75-199 room)
10 | X-Large (200+ room)
Country
259 | United States of America
8 | Canada
3 | Mexico
2 | United Kingdom
2 | Costa Rica
1 | Australia
1 | Panama
1 | India
1 | Morocco
Type
187 | Bed & Breakfast & Inns
86 | Resorts
47 | Boutiques
46 | RV Parks & Campgrounds
45 | Limited Service & Budget Hotels
34 | Luxury Hotels
34 | Vacation Rentals & Villas
28 | Motels
25 | Branded Hotels
23 | Airport/Conference Hotels
19 | City Center Hotels
7 | Extended Stay & Serviced Apartments
5 | Casinos
5 | Hostels
Region
270 | North America
3 | South America
2 | Europe
1 | Asia Pacific
1 | Oceania
1 | Africa
Category
213 | Hotel Management Software
207 | Property Management Systems
118 | Website Design
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ResNexus HMS Alternatives
Not sure if ResNexus is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:
Capabilities
Powerful Built-in Features
Powerful Built-in Features
ResNexus’ philosophy is to provide numerous built-in tools to help you save time and money. These include automated email marketing, retail add-ons, guest portal, travel protection, point of sale, and much more. ResNexus does also offer several add-on options such as Wi-Fi door locks, utility readers, custom websites, and digital relationship marketing.
Reservations & Comprehensive Filtering
Reservations & Comprehensive Filtering
Our innovative ResNexus calendar lets your business see exactly what you need with advanced filters such as payment status, retail items, check-in status, and reservation source. So if you need to quickly see which guests have checked in and ordered retail items, it's only two checkboxes away.
Guest Portal & Messaging
Travel Protection
Powerful Reports
Powerful Reports
In addition to over one hundred powerful reports, ResNexus provides innovative Night Audit functionality. This end-of-day sequence allows you to easily monitor and verify actions taken at your property for each day and generate specific reports to give you an accurate view of your business' performance and balance all transactions.
Better Online Booking Experience
Promotional Side Bars
Automatic Marketing Emails + Free Setup
Automatic Marketing Emails + Free Setup
Not only does ResNexus have the best looking Welcome and Thank You emails, we take your business further with Birthday, Anniversary, and Holiday emails, as well as Newsletters. ResNexus is GDPR-compliant and asks permission of the guest before sending out promotional marketing communications. The best part—we set them all up for you as part of our Red Carpet Service.
Easily Manage Group Bookings
Easily Manage Group Bookings
ResNexus makes group bookings easy and saves your staff time. After your property has blocked off the dates and approximate number of rooms or units for the group, a custom booking engine link becomes available for you to send to the group coordinator. Guests can also make individual payments. Each guest must agree to your policies as part of this process and receives their own automatic confirmation email for their specific reservation.
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Food & Beverage
Available Add-ons & Modules
Online Booking Engine
Booking EngineText Messaging CRM
Guest Messaging SoftwareContactless Check-in
Contactless Check-inAutomated Email Marketing
Hotel CRM & Email MarketingText Messaging Reputation Management
Reputation ManagementLightspeed Restaurant POS
Hotel Restaurant POS SystemsTravel Protection
Booking EngineGroup Reservations Pro
Event Management SoftwareAutomatic Yield Management
Revenue Management SystemsPayments
Payments Processing SoftwareOTA Channel Manager
Channel ManagersChannel Manager
Recommended by
Achievements
This vendor's trending score is rising, ResNexus HMS is the #17 most trending product in the Hotel Management Software category (out of 75) and the #589 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreResNexus has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Compare ResNexus to Top Alternatives
Powerful. Intuitive. Unified. One platform to run your property.
The leading all-in-one software for small properties
The ultimate all-in-one solution for independent hotels
Hotelier Rating
Hoteliers like ResNexus for its ability to streamline operations, increase presence in the market through robust OTA integrations, and enhance customer experience with features like contactless check-in, smart lock integration, and SMS/email marketing. Additionally, its powerful data analysis and reporting tools help make informed decisions to maximize revenue, while the support from dedicated Hospitality Coaches ensures efficient problem resolution and optimization. However, there were some critical concerns about report accuracy, mobile app absence, and usability issues with certain features.
AI-generated from the text of customer reviews
Looking for specific info?
Excellent Services
owner from 5 to 9 room Bed & Breakfast & Inn in San Marcos (United States of America)
Best reservation software & support company!
Operations Manager from 25-49 room in West Yellowstone (United States of America)
Resnexus is the BEST!
Owner from 1 to 4 room Bed & Breakfast & Inn in Somerset (United States of America)
I was your biggest fan. Not so much lately.
Owner from 10 to 24 room Bed & Breakfast & Inn in Weed (United States of America)
Teamwork makes the dream work
Owner from 5 to 9 room Bed & Breakfast & Inn in Englewood (United States of America)
I highly recommend ResNexus.
Owner from 10 to 24 room Boutique in Marrakech (Morocco)
Exceptional Customer Service and B&B/Hotel Reservation Products
from 5 to 9 room Bed & Breakfast & Inn in Culpeper (United States of America)
Checks all the boxes and then some!
Owner from 5 to 9 room Bed & Breakfast & Inn in Provincetown (United States of America)
Owner review of ResNexus
Owner from 100 to 199 room Bed & Breakfast & Inn in London (United Kingdom)
Best customer Service
from 5 to 9 room Bed & Breakfast & Inn in Valparaiso (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
We've found ResNexus to be a highly reliable, adaptable and engaged partner. Their knowledgable staff is always on hand to assist quickly, and their products are comprehensive and easy to use. Don't hesitate to check them out!
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
ResNexus is one of Airbnb's few Preferred Partners for 2022. ResNexus has demonstrated a dedication to ensuring a high-quality integration, a commitment to continually building out new functionality, and a high level of support. Airbnb and ResNexus frequently collaborate on performance optimization efforts, to ensure that users are getting the most from their ResNexus and the Airbnb experiences.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
ResNexus and Airbnb have a very close working relationship. If you're looking for a PMS that integrates well with Airbnb and who's staff is very knowledgable on how to optimize your listings to perform to the fullest potential on the Airbnb channel, ResNexus is a great pick.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
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ResNexus has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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