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ResNexus HMS
4.8 (213 REVIEWS)
Ranked 11 (out of 72) in Hotel Management Software
The easy and effective all-in-one solution for boutique hoteliers.
97% recommended by 283 hotels
Blue Boar Inn, Black Swan Inn, Inn Town Campground & 280 others
Bell - AI powered product analyst
I analyzed all of ResNexus’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like ResNexus for its ability to streamline operations, increase presence in the market through robust OTA integrations, and enhance customer experience with features like contactless check-in, smart lock integration, and SMS/email marketing. Additionally, its powerful data analysis and reporting tools help make informed decisions to maximize revenue, while the support from dedicated Hospitality Coaches ensures efficient problem resolution and optimization. However, there were some critical concerns about report accuracy, mobile app absence, and usability issues with certain features.
Blue Boar Inn, Black Swan Inn, Inn Town Campground & 280 others
Read their reviewsSupport
Supportive
Hoteliers often praise ResNexus for its exceptional customer support, which is highlighted as a key strength of the Hotel Management Software. Users consistently report that the support team is both accessible and responsive, addressing issues promptly through various channels such as phone and email. The expertise of the support staff is frequently noted, with particular mentions of knowledgeable and effective guidance provided during the transition from other systems, and ongoing operations. ResNexus supports easy onboarding, with many hoteliers citing effective assistance in setup and training processes. Additionally, resources such as tutorials and documentation are regarded as helpful in enhancing user experience. Overall, ResNexus’s customer support is viewed as a reliable and essential component by users.
Owner
8 months ago
Verified
... For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and highly competent ...
See full reviewOwner
8 months ago
Verified
... For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and highly competent guidance provided by ResNexus throughout the process. Every member of the ResNexus team, particularly TJ da Roza, stood by my side during the entire transition, remaining accessible and consistently ensuring that everything was taken care of wonderfully ...
See full reviewOwner
8 months ago
Verified
... For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and highly competent guidance provided by ResNexus throughout the process. Every member of the ResNexus team, particularly TJ da Roza, stood by my side during the entire transition, remaining accessible and consistently ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable with the system as well and the industry in general and is just a phone call away to help with any issues or suggestions. From intergraded smart locks to automated marketing plans with SMS text as well and email and direct marketing create a bond with customers and has increased our guest return rate. Their dedication ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated ...
See full reviewOwner
5 months ago
Verified
... We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other campground owners how great it was. But lately it seems I cannot ...
See full reviewOwner
5 months ago
Verified
... We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other ...
See full reviewOwner
5 months ago
Verified
... We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other campground owners how great it was. But lately it seems I cannot get ...
See full reviewOwner
5 months ago
Verified
... We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other campground owners how great it was. But lately it seems I cannot get help ...
See full reviewOwner
4 months ago
Verified
... I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and ...
See full reviewOwner
4 months ago
Verified
... I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and ...
See full reviewOwner
4 months ago
Verified
... I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and courteous she has been. Instant ...
See full reviewOwner
4 months ago
Verified
... I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and ...
See full reviewOperations Manager
4 months ago
Verified
... Best reservation software & support company! ...
See full reviewAutomation
Streamlined
Hoteliers often highlight ResNexus's Hotel Management Software for its effective automation capabilities, which have significantly streamlined their operations. The system automates crucial tasks such as reservation management, contactless check-ins, and OTA integrations, thereby enhancing efficiency. These automated features allow hoteliers to make more informed decisions by providing actionable data, ultimately leading to improved guest experiences and increased revenue. Additionally, the smart lock integration represents another automated solution that contributes to operational efficiency. Overall, ResNexus's focus on automating key processes ensures a reduction in manual tasks, error minimization, and better resource utilization within the hospitality environment.
Owner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable with the system as well and the industry in general and is just a phone call away to help with any issues or suggestions. From intergraded smart locks to automated ...
See full reviewOwner
4 months ago
Verified
... After 7 years of constant improvements, updates and amazing quality software... they have thought of everything, every single aspect of a customer contact and reservation system and procedures have ...
See full reviewOperations Manager
4 months ago
Verified
... RexNexus is always making improvements before I have to ask so I can't really think of any specific improvements at this time ...
See full reviewIntegrations
Connected
Hoteliers often appreciate ResNexus for its robust integration capabilities. The system efficiently connects with key platforms like OTAs, which helps streamline operations and enhance market presence. Users find that integrations such as those with reservations and check-ins are automated effectively, reducing the manual workload. Additionally, ResNexus provides a seamless transition from other systems due to its expert assistance, ensuring integrations are set up without significant challenges. Overall, the integration functionality is reported to work reliably, helping hoteliers maximize revenue and improve guest experiences through coordinated system operation.
Owner
8 months ago
Verified
... For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and ...
See full reviewOwner
8 months ago
Verified
... For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and ...
See full reviewOwner
8 months ago
Verified
... For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable with the system as well and the industry in general and is just a phone call away to help with any issues or suggestions. From intergraded ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable with the system as well and the industry in general and is just a phone call away to help with any issues or suggestions. From intergraded smart ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable with the system as well and the industry in general and is just a phone call away to help with any issues or suggestions. From intergraded smart locks to automated marketing plans with SMS ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable with the system as well and the industry in general and is just a phone call away to help with any issues or suggestions. From intergraded smart ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...
See full reviewOwner
5 months ago
Verified
... We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other campground owners how great it was. But lately it seems I cannot get help - or even a response - when I run into problems. And the problems seem to be more frequent (mostly related to Direct ...
See full reviewOwner
4 months ago
Verified
... I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and ...
See full reviewValue
Balanced
Hoteliers often highlight that ResNexus offers significant value for money. The software delivers a strong return on investment by automating tasks such as reservations, contactless check-ins, and data analysis, enabling hoteliers to streamline operations effectively. Users frequently note that the features provided are well worth the cost, as the system helps in improving guest experiences and maximizing revenue. Though ResNexus is positioned as a premium service with transparent pricing, hoteliers appreciate the comprehensive features and ongoing upgrades that justify the expenditure. Many emphasize that the benefits and enhancements in operational efficiency and market presence derived from using ResNexus significantly outweigh the costs, making it a worthwhile investment for hospitality businesses.
Owner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable with the system as well and the industry in general and is just a phone call away to help with any issues or suggestions. From intergraded smart locks to automated marketing plans with SMS text as well and email and direct marketing create a bond with customers and has increased our guest return rate. Their dedication to their customers as well as the industry in general makes them the go to part ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customer ...
See full reviewOwner
8 months ago
Verified
... ResNexus is on the cutting edge of hotel management software and are always letting you know the next great upgrade. The hardest part is waiting for the next upgrade! ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased ...
See full reviewOwner
8 months ago
Verified
... ResNexus is on the cutting edge of hotel management software and are always letting you know the next great upgrade. The hardest part is waiting for the next upgrade! ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...
See full reviewOwner
5 months ago
Verified
... We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other ...
See full reviewOperations Manager
4 months ago
Verified
... Best reservation software & support company! ...
See full reviewFunctionality
Balanced
Hoteliers often praise ResNexus for its robust functionality in handling core tasks such as booking, reporting, and automation. Users find the software reliable with minimal bugs or downtime. The system effectively automates tasks like reservations and provides insightful data reporting, facilitating informed decision-making. ResNexus showcases feature completeness, ensuring all expected tools are included and adaptable to various hospitality needs. The software is seen as capable of growing with businesses, supporting scalability by accommodating more users or properties as needed.
Owner
8 months ago
Verified
... Like all systems, there are always a few points that could be improved. However, from my perspective, these minor considerations have no bearing on the high functionality that ResNexus offers in my ...
See full reviewOwner
8 months ago
Verified
... Like all systems, there are always a few points that could be improved. However, from my perspective, these minor considerations have no bearing on the high functionality that ResNexus offers in my ...
See full reviewOwner
8 months ago
Verified
... Like all systems, there are always a few points that could be improved. However, from my perspective, these minor considerations have no bearing on the high functionality that ResNexus offers in my ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design a user friendly site the has increased our conversion of customers comparing locations to direct bookings at our location, Our dedicated Hospitality Coach is knowledgeable with the system as well and the industry in general and is just a phone call away to help with any issues or suggestions. From intergraded smart locks to automated marketing ...
See full reviewOwner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the ...
See full reviewOwner
8 months ago
Verified
... ResNexus is on the cutting edge of hotel management software and are always letting you know the next great upgrade. The hardest part is waiting for the next upgrade! ...
See full reviewOwner
5 months ago
Verified
... We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other campground owners how great it was. But lately it seems I cannot get help - or even a response - when I run into problems. And the problems seem to be more ...
See full reviewOwner
4 months ago
Verified
... After 7 years of constant improvements, updates and amazing quality software... they have thought of everything, every single aspect of a customer contact and reservation system and procedures have ...
See full reviewOwner
4 months ago
Verified
... After 7 years of constant improvements, updates and amazing quality software... they have thought of everything, every single aspect of a customer contact and reservation system and procedures have ...
See full reviewOwner
4 months ago
Verified
... I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and ...
See full reviewOwner
4 months ago
Verified
... After 7 years of constant improvements, updates and amazing quality software... they have thought of everything, every single aspect of a customer contact and reservation system and procedures have ...
See full reviewOwner
4 months ago
Verified
... I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and ...
See full reviewOperations Manager
4 months ago
Verified
... Best reservation software & support company! ...
See full reviewowner
27 days ago
Verified
... I can't think of any improvements, any questions I had were quickly answered. The software is easy to navigate, and the website build was amazing. ...
See full reviewUser Interface
Intuitive
Hoteliers often praise the user interface of ResNexus’s Hotel Management Software for its ease of navigation and modern, visually appealing design. Users appreciate the responsive nature of the interface, noting that it promptly executes commands without lag. The software is also lauded for its intuitive usability, with many first-time users finding it easy to understand without extensive training. Additionally, the software offers clear presentation of data and key details, aiding in user comprehension and decision-making. Furthermore, the interface is noted for its compatibility with mobile devices, ensuring that hoteliers can manage operations efficiently on-the-go.
Owner
8 months ago
Verified
... ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Utah providing timely support and suggestions to increase efficiencies, guest experience as well as revenue. We have used their website team to design ...
See full reviewowner
27 days ago
Verified
... I am so happy and blown away with the website that was built for my new business. Super easy to navigate, spectacular design, and everything I could ask for (and more). Katherine Wies was extremely ...
See full reviewWhat Types of Hotels ResNexus is Popular For
Size
22 | Large (75-199 room)
51 | Medium (25-74 room)
88 | Small (10-24 room)
10 | X-Large (200+ room)
113 | X-Small (1-9 room)
Country
259 | United States of America
8 | Canada
3 | Mexico
2 | United Kingdom
2 | Costa Rica
1 | Australia
1 | Panama
1 | India
1 | Morocco
Type
187 | Bed & Breakfast & Inns
47 | Boutiques
25 | Branded Hotels
5 | Casinos
19 | City Center Hotels
23 | Airport/Conference Hotels
7 | Extended Stay & Serviced Apartments
5 | Hostels
45 | Limited Service & Budget Hotels
34 | Luxury Hotels
28 | Motels
86 | Resorts
46 | RV Parks & Campgrounds
34 | Vacation Rentals & Villas
Region
270 | North America
2 | Europe
1 | Asia Pacific
1 | Oceania
3 | South America
1 | Africa
Category
207 | Property Management Systems
213 | Hotel Management Software
118 | Website Design
Didn’t find what you were looking for?
Capabilities
Powerful Built-in Features
Powerful Built-in Features
ResNexus’ philosophy is to provide numerous built-in tools to help you save time and money. These include automated email marketing, retail add-ons, guest portal, travel protection, point of sale, and much more. ResNexus does also offer several add-on options such as Wi-Fi door locks, utility readers, custom websites, and digital relationship marketing.
Reservations & Comprehensive Filtering
Reservations & Comprehensive Filtering
Our innovative ResNexus calendar lets your business see exactly what you need with advanced filters such as payment status, retail items, check-in status, and reservation source. So if you need to quickly see which guests have checked in and ordered retail items, it's only two checkboxes away.
Guest Portal & Messaging
Travel Protection
Powerful Reports
Powerful Reports
In addition to over one hundred powerful reports, ResNexus provides innovative Night Audit functionality. This end-of-day sequence allows you to easily monitor and verify actions taken at your property for each day and generate specific reports to give you an accurate view of your business' performance and balance all transactions.
Better Online Booking Experience
Promotional Side Bars
Automatic Marketing Emails + Free Setup
Automatic Marketing Emails + Free Setup
Not only does ResNexus have the best looking Welcome and Thank You emails, we take your business further with Birthday, Anniversary, and Holiday emails, as well as Newsletters. ResNexus is GDPR-compliant and asks permission of the guest before sending out promotional marketing communications. The best part—we set them all up for you as part of our Red Carpet Service.
Easily Manage Group Bookings
Easily Manage Group Bookings
ResNexus makes group bookings easy and saves your staff time. After your property has blocked off the dates and approximate number of rooms or units for the group, a custom booking engine link becomes available for you to send to the group coordinator. Guests can also make individual payments. Each guest must agree to your policies as part of this process and receives their own automatic confirmation email for their specific reservation.
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Food & Beverage
Available Add-ons & Modules
Online Booking Engine
Booking EngineText Messaging CRM
Guest Messaging SoftwareContactless Check-in
Contactless Check-inAutomated Email Marketing
Hotel CRM & Email MarketingText Messaging Reputation Management
Reputation ManagementLightspeed Restaurant POS
Hotel Restaurant POS SystemsTravel Protection
Booking EngineGroup Reservations Pro
Event Management SoftwareAutomatic Yield Management
Revenue Management SystemsPayments
Payments Processing SoftwareOTA Channel Manager
Channel ManagersRecommended by
Achievements
This vendor's trending score is rising, ResNexus HMS is the #15 most trending product in the Hotel Management Software category (out of 72) and the #579 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreResNexus has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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ResNexus Case Studies
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References
"It is easy to use for the basics and the more you use it the more useful modules you find. You can get as detailed as you want. Lots of automation of daily tasks. I did look at over a dozen companies before choosing ResNexus and I made the right choice. I've been using ResNexus for 1.5 years and absolutely love the program. Easy to take reservations, give quotes, waitlist and communicate with guests. I moved my website to ResNexus and it is working perfectly (and looks good). There is so much to use in the Pro program: front desk, group reservations, housekeeping module, online reservations, booking engine, marketing, texting and so much more."
"My overall my experience with ResNexus has been nothing less then amazing. As many companies, with Covid-19 being rampant, there was a ton of turn over at ResNexus however the die hard employees that stayed and fought the merry fight have been 100% supportive and answer my calls and emails in a very timely way. When I first bought my motel, and began searching for a software program that was user friendly but could give me all the reports I needed to build a solid financial snap shop (previous software tossed all records) I interviewed and checked out several programs. ResNexus was by far the most user friendly and also had the additional feature of a point of sale program for me to use for the new gift shop I was adding to the motel. And they also were willing to design a beautiful website that would go hand in hand with my reservation system. It was a no brainer!"
"This is a reservation software for mid-sized, independent hotels. Tracking our revenue has been considerably easier since we switched to ResNexus. There are also a number of features that by them selves are not that big a deal, but really help run a smoother hotel operation."
"ResNexus has been a Great software, I've been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn't able to do it before such as spa and other entertainment activities management, I will definitely recommend for those people who want to improve their services and their company. I like that is a software that is easy to use, it helps you to have more control on different areas whether is your company or your hotel, for me many years I've been managing on the classic way but with this software things are just getting even more easy to do."
"ResNexus implemented the use of website building and design. They provided a multitude of features that allow my guests looking at my website to have greater ease of navigating through my website to view our rooms and amenities, prices and complete the booking independently from a computer or phone. Their customer service is beyond excellent. Every support staff is extremely knowledgeable of the system and can quickly and easily resolve any issues I have. They are also patient in teaching me the steps to make those changes. I also feel like their website templates allowed me plenty of options and it is much cleaner and more user friendly. They expanded allowing us to connect with other booking engines such as Airbnb, the calendar merge immediately and I've never had an issue."
"Our experience has been wonderful. If there are any issues, which is rare, they always take care of you. We had a website designed by them and they did a fabulous job. It is very easy to go in and add or change things ourselves. The online bookings are huge for us as well as the connections to AirBnB they offer. The reports they have allow us to gather information to assist our business and growth. ResNexus provides all you need for the operations of your campground. Online bookings, point of sale system, websites, and the reports are amazing for management. They are constantly updating and adding new features. Their support team is the best and are always helpful and prompt."
"Overall great experience, especially with the personalized customer support both during training/set up and with website development. ResNexus has really taken our online presence up quite a few notches, allowing our small family-run bed & breakfast to have a beautiful website and booking engine on par with larger hospitality businesses. 1. Customer training and support is unbelievable - everything is one-on-one with a single sales rep with ongoing access by personal email, and there is 24 hour access to an online library of articles and videos for basic functions and troubleshooting. 2. Excellent functionality - does much more than we ever anticipated we would need, and on the customer end it is one of the most professional/beautiful booking engines we have seen."
"Love my experience with ResNexus. I like how developers are always working to tweak the product and fine tune it. I have referred you to all that I know. The flexibility ResNexus offers is amazing. You can set up a variety of reports or create your own. I like the way the booking engine looks and the ability to customize it. Also, throughout Covid-19, ResNexus offered webinars that helped put us at ease and provided ideas to reopen and keep going. They were pretty much my life-line during that time giving me hope and great ideas to keep my customers engaged and keep me busy."
"I cannot say enough about ResNexus. The platform is extremely user friendly and intuitive. It does everything! We are new B&B owners and have found this software to be such an incredibly valuable resource. Our rep Andrew Webb took the guess work out of everything and helped us to learn some best practices pretty quickly. All of the folks who we have dealt with have been so responsive and the customer service is absolutely top notch."
"ResNexus is an awesome booking engine to use. The support staff are the very best, professional, friendly and very helpful. The system is easy to use, robust and very sound just what companies are looking for. The various features on this system make running a business very informative. Did I mention that this is an excellent system for anyone needing a booking engine and I highly recommend them."
"Over the last year we have enjoyed the ease of use that ResNexus has to offer as an operator and for our patrons. Just this week, we even launched our very own ResNexus crafted website! The entire ResNexus website build team is incredible! Our lead designer on the project was very professional to work with and highly talented. Our point of contact for the overall project was warm and welcoming to work with, much as CSR was in training, CSR was quick to answer and guide any questions we had. Then we finished off the final element of the build and thanks to the ResNexus team, we now have an elegant, user-friendly, optimized for mobile website! If you are on the fence about whether to choose ResNexus over another booking software system, choose ResNexus! You won't regret it!"
"The staff, software, and services ResNexus has provided is more than we ever expected. Friendly, professional, knowledgeable staff . . . a pleasure with which to work. Highly recommend the company and their services!!"
"The staff, software, and services ResNexus has provided is more than we ever expected. Friendly, professional, knowledgeable staff . . . a pleasure with which to work. Highly recommend the company and their services!!"
"The staff, software, and services ResNexus has provided is more than we ever expected. Friendly, professional, knowledgeable staff . . . a pleasure with which to work. Highly recommend the company and their services!!"
"The staff, software, and services ResNexus has provided is more than we ever expected. Friendly, professional, knowledgeable staff . . . a pleasure with which to work. Highly recommend the company and their services!!"
"Over the last year we have enjoyed the ease of use that ResNexus has to offer as an operator and for our patrons. Just this week, we even launched our very own ResNexus crafted website! The entire ResNexus website build team is incredible! Our lead designer on the project was very professional to work with and highly talented. Our point of contact for the overall project was warm and welcoming to work with, much as CSR was in training, CSR was quick to answer and guide any questions we had. Then we finished off the final element of the build and thanks to the ResNexus team, we now have an elegant, user-friendly, optimized for mobile website! If you are on the fence about whether to choose ResNexus over another booking software system, choose ResNexus! You won't regret it!"
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Hotelier Rating
Hoteliers like ResNexus for its ability to streamline operations, increase presence in the market through robust OTA integrations, and enhance customer experience with features like contactless check-in, smart lock integration, and SMS/email marketing. Additionally, its powerful data analysis and reporting tools help make informed decisions to maximize revenue, while the support from dedicated Hospitality Coaches ensures efficient problem resolution and optimization. However, there were some critical concerns about report accuracy, mobile app absence, and usability issues with certain features.
AI-generated from the text of customer reviews
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Excellent Services
owner from 5 to 9 room Bed & Breakfast & Inn in San Marcos (United States of America)
Best reservation software & support company!
Operations Manager from 25-49 room in West Yellowstone (United States of America)
Resnexus is the BEST!
Owner from 1 to 4 room Bed & Breakfast & Inn in Somerset (United States of America)
I was your biggest fan. Not so much lately.
Owner from 10 to 24 room Bed & Breakfast & Inn in Weed (United States of America)
Teamwork makes the dream work
Owner from 5 to 9 room Bed & Breakfast & Inn in Englewood (United States of America)
I highly recommend ResNexus.
Owner from 10 to 24 room Boutique in Marrakech (Morocco)
Exceptional Customer Service and B&B/Hotel Reservation Products
from 5 to 9 room Bed & Breakfast & Inn in Culpeper (United States of America)
Checks all the boxes and then some!
Owner from 5 to 9 room Bed & Breakfast & Inn in Provincetown (United States of America)
Owner review of ResNexus
Owner from 100 to 199 room Bed & Breakfast & Inn in London (United Kingdom)
Best customer Service
from 5 to 9 room Bed & Breakfast & Inn in Valparaiso (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
We've found ResNexus to be a highly reliable, adaptable and engaged partner. Their knowledgable staff is always on hand to assist quickly, and their products are comprehensive and easy to use. Don't hesitate to check them out!
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
ResNexus is one of Airbnb's few Preferred Partners for 2022. ResNexus has demonstrated a dedication to ensuring a high-quality integration, a commitment to continually building out new functionality, and a high level of support. Airbnb and ResNexus frequently collaborate on performance optimization efforts, to ensure that users are getting the most from their ResNexus and the Airbnb experiences.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
ResNexus and Airbnb have a very close working relationship. If you're looking for a PMS that integrates well with Airbnb and who's staff is very knowledgable on how to optimize your listings to perform to the fullest potential on the Airbnb channel, ResNexus is a great pick.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
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ResNexus has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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