ResNexus HMS

4.8 (212 REVIEWS)

HTR Score icon
HT Score  
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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The easy and effective all-in-one solution for boutique hoteliers.

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What is ResNexus?

Founded in 2004 | Headquarters in Salem (United States) | 35 employees
ResNexus HMS is a comprehensive cloud-based hotel management system designed to simplify and enhance the operations of hotels and other accommodation providers. The platform offers a single login solution that integrates a wide range of essential features, making it highly valuable for streamlining property management. Hoteliers can benefit from robust OTA integrations, ensuring increased market presence and hassle-free reservations across multiple channels. Simultaneously, ResNexus HMS enhances guest experiences with functionalities like contactless check-in, smart lock integration, and automated SMS/email marketing, ensuring seamless and personalized guest communication. The system also includes powerful data analysis and reporting tools, helping hoteliers make informed decisions to maximize revenue and optimize operations. Additionally, dedicated Hospitality Coaches are available for support, ensuring efficient problem resolution and continued optimization of the platform. While there are concerns about report accuracy, mobile app absence, and some usability issues, the overall benefits make ResNexus HMS a valuable asset for improving operational efficiency and boosting revenue in the hospitality industry.

Capabilities

Powerful Built-in Features

Reservations & Comprehensive Filtering

Guest Portal & Messaging

Travel Protection

Powerful Reports

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Online Booking Engine

Booking Engine
The ResNexus booking engine lets you increase revenue and guest satisfaction by beautifully showcasing your rooms, specials, packages and upsells. Only ResNexus let’s your guest shop by date or by special offer with an intuitive step-by-step guide which includes cart abandonment recovery. Collect vehicle information. Our booking engine also includes our exclusive Travel Protection option which provides your property a 100% reimbursement if the guest cancels last-minute due to illness including COVID-19.

INCLUDED

Text Messaging CRM

Guest Messaging Software
Your guests are texting, now so should you. ResNexus Text Messaging allows you to send automated messages to your guests throughout all 5 stages of the traveler journey–Pre-Booking, Post-Booking, Pre-Arrival, Mid-Stay, and Post-Stay. In addition, you can increase your Google, Facebook and TripAdvisor reviews once they leave. Increase reservations and customer satisfaction by using ResNexus Text Messaging!

PREMIUM ADD-ON

Contactless Check-in

Contactless Check-in
ResNexus makes it easy for your property to offer contactless check-in to your guests. They can review and sign your polices, extend their stay, make a payment, and more!

INCLUDED

Automated Email Marketing

Hotel CRM & Email Marketing
Permission-based email and text marketing has become a vital part of business marketing, especially with email being one of the most affordable ways to deliver specials and promotions to your guests. ResNexus has built-in automatic email marketing that makes it easy to keep in contact with your guests and offer specials and promotions.

INCLUDED

Text Messaging Reputation Management

Reputation Management
Using Text Messaging for review management is one of the most powerful reasons to get ResNexus Text Messaging because you can qualify your reviews. With ResNexus, you can qualify that the guest will leave a good review by asking them how their stay was. If they rate it 5 stars, ask for a review. If it was 4 stars or less ask them how you can improve.

PREMIUM ADD-ON

Lightspeed Restaurant POS

Hotel Restaurant POS Systems
Running your business has never been simpler with Lightspeed's restaurant point of sale solution and hospitality management tools that seamlessly integrate with ResNexus.

PREMIUM ADD-ON

Travel Protection

Booking Engine
Protect your business from last minute cancellations. ResNexus Travel Protection is a limited warranty service that gives your guests and your business 100% refund if the guest has to cancel at the last minute due to an illness or health condition–including COVID-19 infection.

INCLUDED

Group Reservations Pro

Event Management Software
When it comes to group bookings, trying to juggle many separate reservations across your property and keeping up with communication can be challenging. ResNexus Group Reservations Pro makes it easy to organize group bookings for weddings, family reunions, retreats, and more.

INCLUDED

Automatic Yield Management

Revenue Management Systems
ResNexus offers yield management to make your pricing strategy simple and intuitive to implement. You can easily input a number of rules to automatically adjust your rates by a percentage or a dollar amount based on current occupancy and booking windows.

INCLUDED

Payments

Payments Processing Software
Whether you're a hotel, bed and breakfast or campground, we make accepting credit card payments as fast, painless, and as secure as possible. We provide payment processing you can depend on so that you never miss a booking.

INCLUDED

OTA Channel Manager

Channel Managers
ResNexus offers both a commission-free or low commission option.

INCLUDED

ResNexus Reviews Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ResNexus HMS is the #16 most trending product in the Hotel Management Software category (out of 71) and the #594 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

ResNexus has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
81 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

ResNexus Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

ResNexus Average ResNexus

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No matching results

0

Success Stories

16

References

56

Featured Customers

ResNexus Case Studies

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ResNexus doesn’t have any case studies available

Popularity by Segment

Size

112 | X-Small (1-9 room)

88 | Small (10-24 room)

51 | Medium (25-74 room)

22 | Large (75-199 room)

10 | X-Large (200+ room)

Country

258 | United States of America

8 | Canada

3 | Mexico

2 | United Kingdom

2 | Costa Rica

1 | Australia

1 | Panama

1 | India

1 | Morocco

Type

186 | Bed & Breakfast & Inns

84 | Resorts

47 | Boutiques

46 | RV Parks & Campgrounds

45 | Limited Service & Budget Hotels

34 | Luxury Hotels

34 | Vacation Rentals & Villas

28 | Motels

25 | Branded Hotels

23 | Airport/Conference Hotels

17 | City Center Hotels

7 | Extended Stay & Serviced Apartments

5 | Casinos

5 | Hostels

Region

269 | North America

3 | South America

2 | Europe

1 | Asia Pacific

1 | Oceania

1 | Africa

Category

212 | Hotel Management Software

207 | Property Management Systems

117 | Website Design

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https://ucarecdn.com/0a389946-cb68-4d59-ae9f-bcf238a9a803/

ResNexus Reviews

Hotelier Rating

Excellent
260
Very Good
15
Average
6
Poor
1
Terrible
1

Property Size

  • X-Small (112)
  • Small (88)
  • Medium (51)
  • Large (22)
  • X-Large (10)

Country

  • United States of America
    United States of America
    (258)
  • Canada
    Canada
    (8)
  • Mexico
    Mexico
    (3)
  • United Kingdom
    United Kingdom
    (2)
  • Costa Rica
    Costa Rica
    (2)
  • Australia
    Australia
    (1)
  • Panama
    Panama
    (1)
  • India
    India
    (1)
  • Morocco
    Morocco
    (1)

Region

  • North America
    North America
    (269)
  • Europe
    Europe
    (2)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (1)
  • South America
    South America
    (3)
  • Africa
    Africa
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like ResNexus for its ability to streamline operations, increase presence in the market through robust OTA integrations, and enhance customer experience with features like contactless check-in, smart lock integration, and SMS/email marketing. Additionally, its powerful data analysis and reporting tools help make informed decisions to maximize revenue, while the support from dedicated Hospitality Coaches ensures efficient problem resolution and optimization. However, there were some critical concerns about report accuracy, mobile app absence, and usability issues with certain features.

AI-generated from the text of customer reviews

Customer Communication Tools
Booking Engine and Channel Manager
Website Design and Integration
Customization and Personalization
Customer Data Analysis and Reporting
Automated Marketing (SMS and Email)
Contactless Check-In and Smart Lock Integration
Revenue Management and Yield Optimization
Mobile Support and Usability
Contactless and CRM Tools
10

Best reservation software & support company!

Operations Manager from 25-49 room in West Yellowstone (United States of America)

Verified
3 months ago
The software system is user friendly, I always receive excellent support, and they are always working on ways to improve the system and open to suggestions to fit my needs.
Country United States of America
Operations Manager
Medium Hotel
Brenna from ResNexus replied
SuAn, Thank you for your positive review! We appreciate your compliments about the user friendly software, our amazing support team, and the improvements we make. At ResNexus, we strive to create a positive experience, which involves making the needed modifications and additions to our system. We are happy to hear that you are having a positive experience with us, and are looking forward to continuing to serve you and your business!
10

Resnexus is the BEST!

Owner from 1 to 4 room Bed & Breakfast & Inn in Somerset (United States of America)

Verified
3 months ago
I have used them for last 7 years... the system is flawless and the customer service even BETTER! Laura has been my rep since day one and can't tell you how knowledgeable and professional, kind and courteous she has been. Instant constant within hours with any of my questions or needs. I feel SOOO BLESSED to have found Resnexus when I purch...
Country United States of America
Owner
X-Small Hotel
Brenna from ResNexus replied
Kevin, we are delighted to hear that you are having such a positive experience with ResNexus! Your feedback is greatly appreciated. As a client who has been with us for seven years, we are delighted to have the opportunity to continue serving you. Our representatives work hard and diligently to make sure you and everyone else get the assistance that you need! Here at ResNexus, we strive to continue to improve our software to make it more beneficial and advanced. Thank you for being a valued customer of ResNexus! We love getting to serve you and your business!
6

I was your biggest fan. Not so much lately.

Owner from 10 to 24 room Bed & Breakfast & Inn in Weed (United States of America)

Verified
4 months ago
We’ve been using ResNexus for our campground since we bought it 3 years ago and for the first couple of years I was really impressed with the customer service and was constantly telling other campground owners how great it was. But lately it seems I cannot get help - or even a response - when I run into problems. And the problems seem to be...
Country United States of America
Owner
Small Hotel
Nathan from ResNexus replied
Karen, Thanks for leaving us your feedback. We assign two dedicated support specialists to each account. If for some reason they are not able to respond in a timely matter we also provide a support number to call into general support. If that does not work you may go into your settings and go to the support side tab and click the "How are we doing?" section and click unsatisfied to escalate any concern to our escalation team. We have been having unusually high call volumes this month and apologize that you have been running into problems recently.
10

Teamwork makes the dream work

Owner from 5 to 9 room Bed & Breakfast & Inn in Englewood (United States of America)

Verified
7 months ago
ResNexus has help us streamline operations by automating tasks like reservations, contactless check-ins, and integration with OTA's to increase our presence in the market. The data analysis of the report system, allows us to make informed decisions for improving guest experiences and maximizing revenue. ResNexus is a US company based in Uta...
Country United States of America
Owner
X-Small Hotel
Brenna from ResNexus replied
Rodney, Thank you for your thoughtful review, as well as allowing us the opportunity to serve you and your business! We strive to provide a wide range of tools for each of our clients, and are thrilled to hear that you have used and enjoyed so many of them. We hope to continue to help your business thrive and grow! Have a wonderful rest of your day!
10

I highly recommend ResNexus.

Owner from 10 to 24 room Boutique in Marrakech (Morocco)

Verified
7 months ago
For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and highly competent guidance provided by ResNexus throughout the process. Every member of the ResNexus team, particularly TJ da Roza, stood by my sid...
Country Morocco
Owner
Small Hotel
Nathan from ResNexus replied
Carolin, Thank you for taking the time to leave us such a great review! We love serving you and your business!
10

Exceptional Customer Service and B&B/Hotel Reservation Products

from 5 to 9 room Bed & Breakfast & Inn in Culpeper (United States of America)

Verified
14 months ago
We've been customers using the reservation product for our bed and breaqkfast almost as long as they've been in business. Exceptional Customer Service; Easy to use products; Reasonable cost
Country United States of America
X-Small Hotel
Nathan from ResNexus replied
Steve, it's great to hear from you! Thank you very much, I appreciate you taking the time to leave us a review. We believe in learning, serving, and growing alongside our customers, and you've been with us for quite a while! We've loved serving you and Fountain Hall B&B over the years, and we look forward to continuing to improve for years to come!
10

Checks all the boxes and then some!

Owner from 5 to 9 room Bed & Breakfast & Inn in Provincetown (United States of America)

Verified
15 months ago
I am continually impressed with their variety of products that work together to deliver an integrated platform for my business. I became a customer 4 years ago when I needed a new website. Their website design team were phenomenal and quick in their design and deliverance of a new website including their own integrated booking engine. Reall...
Country United States of America
Owner
X-Small Hotel
Nathan from ResNexus replied
Paul, thank you so much for taking the time to leave us a review! We've loved serving you and the Prince Albert Guest House these past years, and we love hearing success stories like yours. Thank you for sticking with us for all this time as we continue to improve our product and service. It's feedback and suggestions like yours that help us on that path to improvement.
10

Owner review of ResNexus

Owner from 100 to 199 room Bed & Breakfast & Inn in London (United Kingdom)

Verified
15 months ago
The ease of use of the software. I like the booking engine merged with my occupancy map. The staff is very helpful
Country United Kingdom
Owner
Large Hotel
Nathan from ResNexus replied
Sonia, thanks for the feedback and great review! We appreciate your business!
10

Best customer Service

from 5 to 9 room Bed & Breakfast & Inn in Valparaiso (United States of America)

Verified
15 months ago
They are Courteous They are Helpful They are Quick They are Efficient that about wraps it up and I don't have any more to say
Country United States of America
X-Small Hotel
Nathan from ResNexus replied
Thank you for the review Barbara, you summed it up very nicely! We like to provide the best service and the best product we can, and we love to see customer satisfaction. We've loved serving you and Songbird Prairie B&B Inn and Spa these past years, and we look forward to improving even more as time goes on!
10

Resnexus gives a peace of mind

Owner from 1 to 4 room Bed & Breakfast & Inn in Tobermory (Canada)

Verified
15 months ago
We have been using Resnexus for 4 years. The booking engine takes care of everything. Guests can easily book online and you don't have to worry about anything. Also Resnexus is always improving and they add whatever needed. More important is the great customer service. In short great customer service, ease of use, the professional look of b...
Country Canada
Owner
X-Small Hotel
Nathan from ResNexus replied
I'd like to thank you for leaving such a nice review, Neda! It's fantastic to hear that our booking engine is taking care of a lot of your hassle and worry, and the Orange Bicycle website is looking great! We love serving you and your business, and look forward to continuing to do so for years to come. Thanks again, Neda!
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

We've found ResNexus to be a highly reliable, adaptable and engaged partner. Their knowledgable staff is always on hand to assist quickly, and their products are comprehensive and easy to use. Don't hesitate to check them out!

Question:

What differentiates this product or service from the competition?

Answer:

ResNexus is one of Airbnb's few Preferred Partners for 2022. ResNexus has demonstrated a dedication to ensuring a high-quality integration, a commitment to continually building out new functionality, and a high level of support. Airbnb and ResNexus frequently collaborate on performance optimization efforts, to ensure that users are getting the most from their ResNexus and the Airbnb experiences.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

ResNexus and Airbnb have a very close working relationship. If you're looking for a PMS that integrates well with Airbnb and who's staff is very knowledgable on how to optimize your listings to perform to the fullest potential on the Airbnb channel, ResNexus is a great pick.

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Recommended by
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Daniel O'Connor Connectivity Partner Manager @ Airbnb
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Adam Zembruski Owner, Property Management @ Hospiamo
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Daniel O'Connor Connectivity Partner Manager @ Airbnb
RecommendationAvatar
Adam Zembruski Owner, Property Management @ Hospiamo
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Support

Verified Support

ResNexus has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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