ResNexus HMS
4.8 (207 REVIEWS)
HT Score
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ResNexus HMS
4.8 (207 REVIEWS)
Ranked 5 (out of 62) in Hotel Management Software
The easy and effective all-in-one solution for boutique hoteliers.
97% recommended by 272 hotels
Blue Boar Inn, Black Swan Inn, Inn Town Campground & 269 others
Ratings Summary
4.8
Excellent
207 reviews
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, ResNexus HMS is the #6 most trending product in the Hotel Management Software category (out of 62) and the #243 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreResNexus has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About ResNexus HMS
Founded in 2004 | Headquarters in Salem (United States) | 35 employees
ResNexus is an easy-to-use cloud-based hotel management software that offers hoteliers a single login solution to help run their property simply and effectively.
With ResNexus, you have a wide range of built-in features that are always in sync including a Mobile Friendly Website, ADA Compliant Booking Engine, PMS, Channel Manager, Contactless Checkin, Automatic Email and Text Marketing, Dynamic Pricing, Reputation Management, Payments and more!
Trusted by thousands of hoteliers our solution helps provide more reservations and more revenue.
Capabilities
Powerful Built-in Features
Powerful Built-in Features
ResNexus’ philosophy is to provide numerous built-in tools to help you save time and money. These include automated email marketing, retail add-ons, guest portal, travel protection, point of sale, and much more. ResNexus does also offer several add-on options such as Wi-Fi door locks, utility readers, custom websites, and digital relationship marketing.
Reservations & Comprehensive Filtering
Reservations & Comprehensive Filtering
Our innovative ResNexus calendar lets your business see exactly what you need with advanced filters such as payment status, retail items, check-in status, and reservation source. So if you need to quickly see which guests have checked in and ordered retail items, it's only two checkboxes away.
Guest Portal & Messaging
Guest Portal & Messaging
The ResNexus Guest Portal allows guests to check in, check out, message your staff, purchase add-ons, view reservation details, make payments, and more! The best part is there’s no app required.
Travel Protection
Travel Protection
When a guest cancels their Travel Protected reservation within the 14 days leading up to their arrival date because of sickness, injury, or death, they are reimbursed for their booking total (minus the Travel Protection fee), and your business is refunded as well.
Powerful Reports
Powerful Reports
In addition to over one hundred powerful reports, ResNexus provides innovative Night Audit functionality. This end-of-day sequence allows you to easily monitor and verify actions taken at your property for each day and generate specific reports to give you an accurate view of your business' performance and balance all transactions.
Better Online Booking Experience
Better Online Booking Experience
Right from the start your guest can see what they want to see—your rooms! If there is no vacancy then the guest can quickly select the 2-month or more calendar and see when the room is available right from the start.
Promotional Side Bars
Promotional Side Bars
With ResNexus, potential guests can see your top retail offers and specials right from the start. All your retail items are shown again once the guest selects a room or unit.
Automatic Marketing Emails + Free Setup
Automatic Marketing Emails + Free Setup
Not only does ResNexus have the best looking Welcome and Thank You emails, we take your business further with Birthday, Anniversary, and Holiday emails, as well as Newsletters. ResNexus is GDPR-compliant and asks permission of the guest before sending out promotional marketing communications. The best part—we set them all up for you as part of our Red Carpet Service.
Easily Manage Group Bookings
Easily Manage Group Bookings
ResNexus makes group bookings easy and saves your staff time. After your property has blocked off the dates and approximate number of rooms or units for the group, a custom booking engine link becomes available for you to send to the group coordinator. Guests can also make individual payments. Each guest must agree to your policies as part of this process and receives their own automatic confirmation email for their specific reservation.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Pricing
Pricing Available By Request
ResNexus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Success Stories
ResNexus doesn’t have any case studies available
References
"It is easy to use for the basics and the more you use it the more useful modules you find. You can get as detailed as you want. Lots of automation of daily tasks. I did look at over a dozen companies before choosing ResNexus and I made the right choice. I've been using ResNexus for 1.5 years and absolutely love the program. Easy to take reservations, give quotes, waitlist and communicate with guests. I moved my website to ResNexus and it is working perfectly (and looks good). There is so much to use in the Pro program: front desk, group reservations, housekeeping module, online reservations, booking engine, marketing, texting and so much more."
Glen K
Innkeeper @
"My overall my experience with ResNexus has been nothing less then amazing. As many companies, with Covid-19 being rampant, there was a ton of turn over at ResNexus however the die hard employees that stayed and fought the merry fight have been 100% supportive and answer my calls and emails in a very timely way. When I first bought my motel, and began searching for a software program that was user friendly but could give me all the reports I needed to build a solid financial snap shop (previous software tossed all records) I interviewed and checked out several programs. ResNexus was by far the most user friendly and also had the additional feature of a point of sale program for me to use for the new gift shop I was adding to the motel. And they also were willing to design a beautiful website that would go hand in hand with my reservation system. It was a no brainer!"
Tammy B
President @
"This is a reservation software for mid-sized, independent hotels. Tracking our revenue has been considerably easier since we switched to ResNexus. There are also a number of features that by them selves are not that big a deal, but really help run a smoother hotel operation."
Jason B
Owner of Independent Hotel @
"ResNexus has been a Great software, I've been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn't able to do it before such as spa and other entertainment activities management, I will definitely recommend for those people who want to improve their services and their company. I like that is a software that is easy to use, it helps you to have more control on different areas whether is your company or your hotel, for me many years I've been managing on the classic way but with this software things are just getting even more easy to do."
Oscar P
Operations Manager @
"ResNexus implemented the use of website building and design. They provided a multitude of features that allow my guests looking at my website to have greater ease of navigating through my website to view our rooms and amenities, prices and complete the booking independently from a computer or phone. Their customer service is beyond excellent. Every support staff is extremely knowledgeable of the system and can quickly and easily resolve any issues I have. They are also patient in teaching me the steps to make those changes. I also feel like their website templates allowed me plenty of options and it is much cleaner and more user friendly. They expanded allowing us to connect with other booking engines such as Airbnb, the calendar merge immediately and I've never had an issue."
Randy H
Owner @
"Our experience has been wonderful. If there are any issues, which is rare, they always take care of you. We had a website designed by them and they did a fabulous job. It is very easy to go in and add or change things ourselves. The online bookings are huge for us as well as the connections to AirBnB they offer. The reports they have allow us to gather information to assist our business and growth. ResNexus provides all you need for the operations of your campground. Online bookings, point of sale system, websites, and the reports are amazing for management. They are constantly updating and adding new features. Their support team is the best and are always helpful and prompt."
Billie M
Operations Manager @
"Overall great experience, especially with the personalized customer support both during training/set up and with website development. ResNexus has really taken our online presence up quite a few notches, allowing our small family-run bed & breakfast to have a beautiful website and booking engine on par with larger hospitality businesses. 1. Customer training and support is unbelievable - everything is one-on-one with a single sales rep with ongoing access by personal email, and there is 24 hour access to an online library of articles and videos for basic functions and troubleshooting. 2. Excellent functionality - does much more than we ever anticipated we would need, and on the customer end it is one of the most professional/beautiful booking engines we have seen."
Katherine V.
Event Coordinator @
"Love my experience with ResNexus. I like how developers are always working to tweak the product and fine tune it. I have referred you to all that I know. The flexibility ResNexus offers is amazing. You can set up a variety of reports or create your own. I like the way the booking engine looks and the ability to customize it. Also, throughout Covid-19, ResNexus offered webinars that helped put us at ease and provided ideas to reopen and keep going. They were pretty much my life-line during that time giving me hope and great ideas to keep my customers engaged and keep me busy."
Polly J.
Innkeeper @
"I cannot say enough about ResNexus. The platform is extremely user friendly and intuitive. It does everything! We are new B&B owners and have found this software to be such an incredibly valuable resource. Our rep Andrew Webb took the guess work out of everything and helped us to learn some best practices pretty quickly. All of the folks who we have dealt with have been so responsive and the customer service is absolutely top notch."
Anthony Bizzarri
Owner @
"ResNexus is an awesome booking engine to use. The support staff are the very best, professional, friendly and very helpful. The system is easy to use, robust and very sound just what companies are looking for. The various features on this system make running a business very informative. Did I mention that this is an excellent system for anyone needing a booking engine and I highly recommend them."
Shelley-Ann Beckley
General Manager @
Camping on the Battenkill
"Over the last year we have enjoyed the ease of use that ResNexus has to offer as an operator and for our patrons. Just this week, we even launched our very own ResNexus crafted website! The entire ResNexus website build team is incredible! Our lead designer on the project was very professional to work with and highly talented. Our point of contact for the overall project was warm and welcoming to work with, much as CSR was in training, CSR was quick to answer and guide any questions we had. Then we finished off the final element of the build and thanks to the ResNexus team, we now have an elegant, user-friendly, optimized for mobile website! If you are on the fence about whether to choose ResNexus over another booking software system, choose ResNexus! You won't regret it!"
Simon Hannah
Manager @
That Pretty Place Bed & Breakfast Inn
"The staff, software, and services ResNexus has provided is more than we ever expected. Friendly, professional, knowledgeable staff . . . a pleasure with which to work. Highly recommend the company and their services!!"
Wallace Braud
Owner @
St Francis Cottage
"The staff, software, and services ResNexus has provided is more than we ever expected. Friendly, professional, knowledgeable staff . . . a pleasure with which to work. Highly recommend the company and their services!!"
Wallace Braud
Owner @
St Francis Cottage
"The staff, software, and services ResNexus has provided is more than we ever expected. Friendly, professional, knowledgeable staff . . . a pleasure with which to work. Highly recommend the company and their services!!"
Wallace Braud
Owner @
St Francis Cottage
"The staff, software, and services ResNexus has provided is more than we ever expected. Friendly, professional, knowledgeable staff . . . a pleasure with which to work. Highly recommend the company and their services!!"
Wallace Braud
Owner @
St Francis Cottage
"Over the last year we have enjoyed the ease of use that ResNexus has to offer as an operator and for our patrons. Just this week, we even launched our very own ResNexus crafted website! The entire ResNexus website build team is incredible! Our lead designer on the project was very professional to work with and highly talented. Our point of contact for the overall project was warm and welcoming to work with, much as CSR was in training, CSR was quick to answer and guide any questions we had. Then we finished off the final element of the build and thanks to the ResNexus team, we now have an elegant, user-friendly, optimized for mobile website! If you are on the fence about whether to choose ResNexus over another booking software system, choose ResNexus! You won't regret it!"
Simon Hannah
Manager @
That Pretty Place Bed & Breakfast Inn
Featured Customers
Popularity by Segment
Size
116 | X-Small (1-9 room)
90 | Small (10-24 room)
48 | Medium (25-74 room)
14 | Large (75-199 room)
5 | X-Large (200+ room)
Type
136 | Bed & Breakfast & Inns
42 | Resorts
41 | RV Parks & Campgrounds
28 | Boutiques
27 | Vacation Rentals & Villas
19 | Motels
6 | Luxury Hotels
3 | Hostels
2 | Limited Service & Budget Hotels
1 | City Center Hotels
1 | Airport/Conference Hotels
1 | Extended Stay & Serviced Apartments
Region
266 | North America
3 | South America
1 | Europe
1 | Asia Pacific
1 | Oceania
1 | Central America
Category
207 | Hotel Management Software
201 | Property Management Systems
113 | Website Design
More Products by ResNexus
207
Reviews
2
Expert Recommendations
Hotelier Rating
10
Exceptional Customer Service and B&B/Hotel Reservation Products
from 5 to 9 room Bed & Breakfast & Inn in Culpeper (United States of America)
Verified
11 days ago
10
Best customer Service
from 5 to 9 room Bed & Breakfast & Inn in Valparaiso (United States of America)
Verified
1 months ago
10
Owner review of ResNexus
Owner from 10 to 24 room Resort in Oswego (United States of America)
Verified
1 months ago
10
Checks all the boxes and then some!
Owner from 5 to 9 room Bed & Breakfast & Inn in Provincetown (United States of America)
Verified
1 months ago
10
ResNexus is the best!
Innkeeper from 5 to 9 room Bed & Breakfast & Inn in Santa Rosa (United States of America)
Verified
1 months ago
10
Stress-free in every way!
Owner from 5 to 9 room Bed & Breakfast & Inn in Palmer (United States of America)
Verified
1 months ago
10
Most improved cloud PMS
Area General Manager from 10 to 24 room Limited Service & Budget Hotel in New York (United States of America)
Verified
1 months ago
10
User Friendly
Bookkeeper from 10 to 24 room Motel in Arnold (United States of America)
Verified
1 months ago
10
Best Booking Engine and Website Design Hands Down!
from 5 to 9 room Motel in Cooke City-Silver Gate (United States of America)
Verified
1 months ago
10
Great service and product
from 5 to 9 room Vacation Rentals & Villa in Clarington (United States of America)
Verified
1 months ago
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Integrations
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Stayntouch
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97% recommended by 116 hotels |
Loyalty Programs for Independents
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Planet
81% recommended by 100 hotels |
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Maestro PMS
86% recommended by 36 hotels |
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Triptease
93% recommended by 146 hotels |
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Carlito
93% recommended by 3 hotels |
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Support
Verified Support
ResNexus has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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