ResNexus

Ranked 5 (out of 62) in Hotel Management Software

Hotel Management Software

The easy and effective all-in-one solution for boutique hoteliers.

Ratings Snapshot

Certificate of Excellence
Read 204 reviews
97%
Recommend
HTR Score icon
HT SCORE
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #5 out of 62 in Hotel Management Software

Ease of Use
4.7/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

ResNexus has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Bed & Breakfast & Inns 98 verified reviews
    96%
  • Resorts 34 verified reviews
    98%
  • RV Parks & Campgrounds 29 verified reviews
    97%
  • Boutiques 25 verified reviews
    97%
  • Vacation Rentals & Villas 20 verified reviews
    98%
  • Motels 18 verified reviews
    92%
  • Luxury Hotels 4 verified reviews
    100%
  • Limited Service & Budget Hotels 2 verified reviews
    100%
  • Hostels 2 verified reviews
    90%
  • Extended Stay & Serviced Apartments 1 verified reviews
    100%

ResNexus Overview

ResNexus Overview

ResNexus is an easy-to-use cloud-based hotel management software that offers hoteliers a single login solution to help run their property simply and effectively. With ResNexus, you have a wide range of built-in features that are always in sync including a Mobile Friendly Website, ADA Compliant Booking Engine, PMS, Channel Manager, Contactless Checkin, Automatic Email and Text Marketing, Dynamic ...

About ResNexus View website

Founded in 2004 | Headquarters in Salem United States | 35 employees

ResNexus is a cloud-based property management system (PMS) that saves your property time and money. ResNexus has all your property needs to increase bookings an...

Product Modules
Online Booking Engine Booking Engine
INCLUDED
The ResNexus booking engine lets you increase revenue and guest satisfaction by beautifully showcasing your rooms, specials, packages and upsells. Only ResNexus let’s your guest shop by date or by special offer with an intuitive step-by-step guide which includes cart abandonment recovery. Collect vehicle information. Our booking engine also includes our exclusive Travel Protection option which provides your property a 100% reimbursement if the guest cancels last-minute due to illness including COVID-19.
Text Messaging CRM Guest Messaging Software
ADD-ON
Your guests are texting, now so should you. ResNexus Text Messaging allows you to send automated messages to your guests throughout all 5 stages of the traveler journey–Pre-Booking, Post-Booking, Pre-Arrival, Mid-Stay, and Post-Stay. In addition, you can increase your Google, Facebook and TripAdvisor reviews once they leave. Increase reservations and customer satisfaction by using ResNexus Text Messaging!
Contactless Check-in Contactless Check-in
INCLUDED
ResNexus makes it easy for your property to offer contactless check-in to your guests. They can review and sign your polices, extend their stay, make a payment, and more!
Automated Email Marketing Hotel CRM & Email Marketing
INCLUDED
Permission-based email and text marketing has become a vital part of business marketing, especially with email being one of the most affordable ways to deliver specials and promotions to your guests. ResNexus has built-in automatic email marketing that makes it easy to keep in contact with your guests and offer specials and promotions.
Text Messaging Reputation Management Reputation Management
ADD-ON
Using Text Messaging for review management is one of the most powerful reasons to get ResNexus Text Messaging because you can qualify your reviews. With ResNexus, you can qualify that the guest will leave a good review by asking them how their stay was. If they rate it 5 stars, ask for a review. If it was 4 stars or less ask them how you can improve.
Lightspeed Restaurant POS Restaurant Management Software
ADD-ON
Running your business has never been simpler with Lightspeed's restaurant point of sale solution and hospitality management tools that seamlessly integrate with ResNexus.
Travel Protection Booking Engine
INCLUDED
Protect your business from last minute cancellations. ResNexus Travel Protection is a limited warranty service that gives your guests and your business 100% refund if the guest has to cancel at the last minute due to an illness or health condition–including COVID-19 infection.
Group Reservations Pro Event Management Software
INCLUDED
When it comes to group bookings, trying to juggle many separate reservations across your property and keeping up with communication can be challenging. ResNexus Group Reservations Pro makes it easy to organize group bookings for weddings, family reunions, retreats, and more.
Automatic Yield Management Revenue Management Systems
INCLUDED
ResNexus offers yield management to make your pricing strategy simple and intuitive to implement. You can easily input a number of rules to automatically adjust your rates by a percentage or a dollar amount based on current occupancy and booking windows.
Payments Payments Processing Software
INCLUDED
Whether you're a hotel, bed and breakfast or campground, we make accepting credit card payments as fast, painless, and as secure as possible. We provide payment processing you can depend on so that you never miss a booking.
OTA Channel Manager Channel Managers
INCLUDED
ResNexus offers both a commission-free or low commission option.

Other Products by ResNexus

Integrates with

  • Metasearch & Ad Tech
  • Direct Booking Tools
  • Hotel Bedbanks
Browse integrations (8 verified)

What customers love about ResNexus

Like 97% recommend

Manager

Currently operate a 10-bedroom B&B using ResNexus reservation management software. ResNexus interface is intuitive and easy to use. Would highly recommend.

They are Courteous They are Helpful They are Quick They are Efficient that about wraps it up and I don't have any more to say

The Renexus software is user-friendly. .the Housekeeping Pro is a little confusing, however, I work with it often to become more familiar with it, excited for new updates to be released. Customer service is better than g...

We've been customers using the reservation product for our bed and breaqkfast almost as long as they've been in business. Exceptional Customer Service; Easy to use products; Reasonable cost

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

We've found ResNexus to be a highly reliable, adaptable and engaged partner. Their knowledgable staff is always on hand to assist quickly, and their products are comprehensive and easy to use. Don't hesitate to check them out!

by Daniel O'Connor (Airbnb) on October 12, 2022

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

ResNexus is one of Airbnb's few Preferred Partners for 2022. ResNexus has demonstrated a dedication to ensuring a high-quality integration, a commitment to continually building out new functionality, and a high level of support. Airbnb and ResNexus frequently collaborate on performance optimizatio...

by Daniel O'Connor (Airbnb) on October 12, 2022

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

ResNexus and Airbnb have a very close working relationship. If you're looking for a PMS that integrates well with Airbnb and who's staff is very knowledgable on how to optimize your listings to perform to the fullest potential on the Airbnb channel, ResNexus is a great pick.

by Daniel O'Connor (Airbnb) on October 12, 2022

See more answers (1)
User avatar image User avatar image
Recommended by

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Want to go behind the scenes and see how ResNexus works?

Clients & references

References & testimonials

Testimonial avatar
The staff, software, and services ResNexus has provided is more than we ever expected. Friendly, professional, knowledgeable staff . . . a pleasure with which to work. Highly recommend the company and...
Wallace Braud Owner at the St Francis Cottage
Testimonial avatar
ResNexus has been a Great software, I've been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn't able to d...
Oscar P Operations Manager at the

Featured partners

Brand image
Brand image
Brand image

Case studies

Profile empty image

ResNexus doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
VERIFIED MARKETS
  • United States of America
  • Canada
  • Mexico
  • Costa Rica
  • Australia
  • Panama
  • United Kingdom
  • Puerto Rico
  • India

204 Verified ResNexus Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

November 07, 2022

ResNexus Review: Excellent Customer Service with ResNexus!

owner from Luxury Hotels in Dundee (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

From day one, ResNexus worked with us to set up our #reservations system. They are there when you need them! They've helped us to increase our #bookings thereby increasing our #revenue Plus it has been su...

What do you dislike or think could be improved?

At this time, I do not have an issue that needs improved. So that speaks volumes for ResNexus! If you do have a problem, they quickly address it and fix it.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Nov 08, 2022 Nathan M. from ResNexus replied:
 Gwen,

Thank you so much for taking the time to leave such a great review! We love serving you and y... 

November 05, 2022

ResNexus Review: Resnexus ROCKS!

President from Motels in Schroon (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

In the very end of 2019 I purchased my property, began renovations two weeks later. Physical renovations galore and a solid marketing plan to resurrect our property from the dead. I had 6 months to comple...

What do you dislike or think could be improved?

The only things I can think of that would make life easier is if a guest arrives at 7am in the morning and needs a room to sleep for 5 hours, and then checks out before our normal check in time, it would ...

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Nov 08, 2022 Nathan M. from ResNexus replied:
 Tammy,

WOW, this review and feedback is absolutely amazing! Thank you for being such a great client... 

November 03, 2022

ResNexus Review: Happy costumer.

Owner from Bed & Breakfast & Inns in Lake Helen (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Well organized software provider. ResNexus helped me minimize work time. Instead of having a couple of calendars of reservation, I was able to get one which included all my reservations from different pla...

What do you dislike or think could be improved?

Nothing important. Maybe just have a mobile up for more convenience to use when on the road. Nothing else , happy with everything else.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a
arrow review On Nov 08, 2022 Nathan M. from ResNexus replied:
 Olga,

Thank you for the wonderful review! We're glad that you like our calendar so much! I really l... 

November 02, 2022

ResNexus Review: Extremely easy to work with!

Owner from RV Parks & Campgrounds in Tokeland (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I love that everytime I have had to call because of a question they answer and help me right away! I can easily check-in and check-out guests, collect payments, and adjust reservations quickly and it's ve...

What do you dislike or think could be improved?

- Website response time - More email graphics and styles - Update on fonts - A more open RV park concept for reservations. Reserving your site on the website could be easier to navigate, I have had a few...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Nov 08, 2022 Nathan M. from ResNexus replied:
 Thank you so much for the amazing review and feedback! We appreciate your business! We have recently... 

November 01, 2022

ResNexus Review: Intuitive Support

Partner from Bed & Breakfast & Inns in Matador (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We have used ResNexus since we started 14 years ago. New to the industry, we needed all the guidance we could get, and they were faithful to quickly and thoroughly answer all our questions. Updates throug...

What do you dislike or think could be improved?

I can’t think of anything that needs improvement. In the past when we have asked for changes or improvements, they have complied when appropriate.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
arrow review On Nov 08, 2022 Nathan M. from ResNexus replied:
 Thank you for letting us be a part of your success journey! We love serving you and value our long-t... 

October 31, 2022

ResNexus Review: Property Managers best resource!

Owner/Manager from Vacation Rentals & Villas in Crescent City (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Allows me to do everything for our guest's best experience in an easy and efficient way. Makes managing several properties without error a very simple process. I can manage them from anywhere on my phone....

What do you dislike or think could be improved?

I sync my properties with Airbnb and have not found a way to allow the cleaning fee to be shown separately from the accommodation rental. That does not mean there isn't a way.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4
arrow review On Nov 08, 2022 Nathan M. from ResNexus replied:
 Patti,

Thank you so much for the wonderful review and feedback. We love serving you and your busine... 

Pricing

Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
$7/room/month - $10/room/month

Recent News & Content

Recent articles

Resources & reports

View all

Popular ResNexus Integrations

View all (8 ResNexus Integrations)