ResNexus HMS

4.8 (207 REVIEWS)

HTR Score icon
HT Score  
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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ResNexus HMS

4.8 (207 REVIEWS)

Ranked 5 (out of 62) in Hotel Management Software

The easy and effective all-in-one solution for boutique hoteliers.

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Ratings Summary

4.8
Excellent
207 reviews
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ResNexus HMS is the #6 most trending product in the Hotel Management Software category (out of 62) and the #243 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

ResNexus has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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91 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About ResNexus HMS
Founded in 2004 | Headquarters in Salem (United States) | 35 employees
ResNexus is an easy-to-use cloud-based hotel management software that offers hoteliers a single login solution to help run their property simply and effectively. With ResNexus, you have a wide range of built-in features that are always in sync including a Mobile Friendly Website, ADA Compliant Booking Engine, PMS, Channel Manager, Contactless Checkin, Automatic Email and Text Marketing, Dynamic Pricing, Reputation Management, Payments and more! Trusted by thousands of hoteliers our solution helps provide more reservations and more revenue.

Capabilities

Powerful Built-in Features

Reservations & Comprehensive Filtering

Guest Portal & Messaging

Travel Protection

Powerful Reports

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Pricing Available By Request

ResNexus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Success Stories

16

References

56

Featured Customers

Success Stories

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ResNexus doesn’t have any case studies available

Popularity by Segment

Size

116 | X-Small (1-9 room)

90 | Small (10-24 room)

48 | Medium (25-74 room)

14 | Large (75-199 room)

5 | X-Large (200+ room)

Type

136 | Bed & Breakfast & Inns

42 | Resorts

41 | RV Parks & Campgrounds

28 | Boutiques

27 | Vacation Rentals & Villas

19 | Motels

6 | Luxury Hotels

3 | Hostels

2 | Limited Service & Budget Hotels

1 | City Center Hotels

1 | Airport/Conference Hotels

1 | Extended Stay & Serviced Apartments

Region

266 | North America

3 | South America

1 | Europe

1 | Asia Pacific

1 | Oceania

1 | Central America

Category

207 | Hotel Management Software

201 | Property Management Systems

113 | Website Design

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207

Reviews

2

Expert Recommendations

Hotelier Rating

Excellent
251
Very Good
15
Average
5
Poor
1
Terrible
1

By Product

  • Hotel Management Software
    Hotel Management Software
  • Property Management Systems
    Property Management Systems
  • Website Design
    Website Design

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
    Oceania
  • South America
    South America
  • Central America
    Central America
10

Exceptional Customer Service and B&B/Hotel Reservation Products

from 5 to 9 room Bed & Breakfast & Inn in Culpeper (United States of America)

Verified
11 days ago
We've been customers using the reservation product for our bed and breaqkfast almost as long as they've been in business. Exceptional Customer Service; Easy to use products; Reasonable cost
Nathan from ResNexus replied
Steve, it's great to hear from you! Thank you very much, I appreciate you taking the time to leave us a review. We believe in learning, serving, and growing alongside our customers, and you've been with us for quite a while! We've loved serving you and Fountain Hall B&B over the years, and we look forward to continuing to improve for years to come!
10

Best customer Service

from 5 to 9 room Bed & Breakfast & Inn in Valparaiso (United States of America)

Verified
1 months ago
They are Courteous They are Helpful They are Quick They are Efficient that about wraps it up and I don't have any more to say
Nathan from ResNexus replied
Thank you for the review Barbara, you summed it up very nicely! We like to provide the best service and the best product we can, and we love to see customer satisfaction. We've loved serving you and Songbird Prairie B&B Inn and Spa these past years, and we look forward to improving even more as time goes on!
10

Owner review of ResNexus

Owner from 10 to 24 room Resort in Oswego (United States of America)

Verified
1 months ago
The ease of use of the software. I like the booking engine merged with my occupancy map. The staff is very helpful
Nathan from ResNexus replied
Sonia, thanks for the feedback and great review! We appreciate your business!
10

Checks all the boxes and then some!

Owner from 5 to 9 room Bed & Breakfast & Inn in Provincetown (United States of America)

Verified
1 months ago
I am continually impressed with their variety of products that work together to deliver an integrated platform for my business. I became a customer 4 years ago when I needed a new website. Their website design team were phenomenal and quick in their design and deliverance of a new website including their own integrated booking engine. Reall...
Nathan from ResNexus replied
Paul, thank you so much for taking the time to leave us a review! We've loved serving you and the Prince Albert Guest House these past years, and we love hearing success stories like yours. Thank you for sticking with us for all this time as we continue to improve our product and service. It's feedback and suggestions like yours that help us on that path to improvement.
10

ResNexus is the best!

Innkeeper from 5 to 9 room Bed & Breakfast & Inn in Santa Rosa (United States of America)

Verified
1 months ago
Their innovation is a continuing process. They are very responsiveness to new ideas and work towards continuously improving the site..
Nathan from ResNexus replied
Larry, thanks for dropping us a review! We really appreciate hearing success stories, so it's great to hear that The Gables Wine Country Inn is doing well with our booking engine. We love serving you and your business, and we appreciate feedback and new ideas so we can continually improve. Thank you very much for 10 great years, and here's to many more!
10

Stress-free in every way!

Owner from 5 to 9 room Bed & Breakfast & Inn in Palmer (United States of America)

Verified
1 months ago
I love that I get to decide exactly what I want provided and RezNexus seamlessly makes it happen! The customer service is off the charts as I can have a tiny question or a big one and they are waiting to help me immediately.
Nathan from ResNexus replied
Joe, thank you so much for leaving us a review here! The satisfaction that comes with knowing we helped a business achieve their potential is the reason we do it! We love serving you and Alaska's Harvest B&B, and we look forward to learning and growing with you. Thank you for choosing ResNexus!
10

Most improved cloud PMS

Area General Manager from 10 to 24 room Limited Service & Budget Hotel in New York (United States of America)

Verified
1 months ago
ResNexus is a cloud PMS with a fully integrated CRS and its own booking engine and smart lock integration.It also features smart lock integration and text messaging for guests. Intuitive functionality and many integrations. ResNexus understands that hospitality has become a fully digital business. It is evolving every year to help hospitali...
Nathan from ResNexus replied
Bozhidar, thank you very much for the review! It's great to see you highlighting some of our latest and most exciting features, glad to see it's working out for you! We're always looking for new ways to innovate and keep up with the evolving hospitality landscape, and feedback like yours tells us we're on the right track. It's an absolute pleasure to serve you and Incentra Village Guest Houst, Bozhidar. Thank you again!
10

User Friendly

Bookkeeper from 10 to 24 room Motel in Arnold (United States of America)

Verified
1 months ago
ResNexus is very user friendly and easy to navigate. I was able to train myself in no time at all.
Nathan from ResNexus replied
Lorri, thank you for your kind words, great review and feedback. We appreciate your business!
10

Best Booking Engine and Website Design Hands Down!

from 5 to 9 room Motel in Cooke City-Silver Gate (United States of America)

Verified
1 months ago
Awesome Customer Service. They are always available to help you! During business hours and after! We have had their Booking Engine for years and when it became time to get a new Website It was a no brainer to have them do our Website Design.
Nathan from ResNexus replied
Thank you Lisa. We appreciate you taking the time to leave us a message. We always strive to provide as much guidance and support as possible. ResNexus has grown through the years, and we appreciate you growing with us. Thanks again!
10

Great service and product

from 5 to 9 room Vacation Rentals & Villa in Clarington (United States of America)

Verified
1 months ago
The reservation software is easy and well rounded. The website design is on point. Everything is easy to navigate. The red carpet professional is alway helpful and if she doesn’t know the answer will get back to you with it.
Nathan from ResNexus replied
Thank you for your review. We are glad you enjoy the software and website design. We strive to have the best customer service possible and spend a great deal of time training our Red Carpet Professionals so you get receive prompt service. Your genuine feedback helps us get better. I'll pass your comments along regarding html and text/emails.
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Integrations

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Company Functionality
Cloudbeds

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Channel Managers
Canary Technologies
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Contactless Check-in
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Hotel Chatbots
Easyway

This integration hasn’t been verified by ResNexus yet.

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Guest Messaging Software
Stayntouch
Stayntouch

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Property Management Systems
The Guestbook

This integration hasn’t been verified by The Guestbook yet.

The Guestbook

97% recommended by 116 hotels

Loyalty Programs for Independents
Planet

This integration hasn’t been verified by ResNexus yet.

Planet

81% recommended by 100 hotels

Property Management Systems
Maestro PMS

This integration hasn’t been verified by ResNexus yet.

Maestro PMS

86% recommended by 36 hotels

Property Management Systems
Triptease

This integration hasn’t been verified by Triptease yet.

Triptease

93% recommended by 146 hotels

Hotel Rate Parity
Carlito

This integration hasn’t been verified by Carlito yet.

Carlito

93% recommended by 3 hotels

Hotel Guest Apps

Support

Verified Support

ResNexus has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

2 days

Recommended

97%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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