AeroGuest Direct vs. ReGuest:
Which Is Right for You?

The Decision

Choosing between AeroGuest Direct by AeroGuest and ReGuest by Reguest hinges on your hotel’s primary needs—whether streamlining operations or boosting sales and guest engagement. Both solutions aim to improve the guest experience and operational efficiency, but they approach these goals differently. AeroGuest focuses heavily on contactless check-in, integrated guest management, and automation, while ReGuest excels in personalized communication and revenue maximization through targeted offers. Which aligns better with your hotel’s strategic priorities?

AeroGuest boasts a single review, but it’s recent and reflects a low rating, whereas ReGuest has 44 reviews, with 13 in the last six months, and a perfect 5/5 overall score. The wealth of recent feedback makes ReGuest the more reliable choice for current performance insights.

Are you seeking a comprehensive digital guest journey or a robust communication platform to maximize revenue? The decision depends on which problem you prioritize solving first.

Is AeroGuest or ReGuest Better for Hotels?

Both AeroGuest and ReGuest aim to elevate the guest experience—AeroGuest through its contactless check-in and automation features, ReGuest through personalized communication and sales tools. AeroGuest’s strength is its all-in-one approach, integrating operations with features like self-service check-in, digital keys, and PMS integration. ReGuest, on the other hand, offers advanced sales cycles, automated messaging, and personalized offers, making it ideal for hotels focused on increasing direct bookings and upselling.

While AeroGuest includes 13 unique features such as easy room selection, device-agnostic design, and OTA parity, ReGuest offers two but complements them with 20 verified integrations. AeroGuest’s features are geared toward operational automation, reducing labor and streamlining check-in/out processes, whereas ReGuest’s features center on guest communication, personalized marketing, and revenue growth. Both products serve distinct hotel needs—does your property require operational efficiency or revenue-focused engagement?

Given the recent reviews, ReGuest’s 44 reviews and high satisfaction indicate a more proven track record, especially for hotels prioritizing guest engagement and sales. AeroGuest’s limited review base and lower rating suggest it’s less tested in the current market.

Edge: ReGuest

AeroGuest vs ReGuest: Which Should Your Hotel Choose?

If your hotel needs a contactless, operation-focused solution that automates check-in, check-out, and enhances guest safety, AeroGuest is the better pick. Its integration with PMS and features like self-service check-in, digital keys, and OTA parity make it suited for hotels prioritizing operational streamlining and contactless experiences.

Conversely, if your team aims to drive direct bookings, create personalized offers, and boost revenue with streamlined communication, ReGuest is the clear choice. Its strengths lie in automated messaging, personalized offers, and a sales cycle that maximizes guest spend across the entire journey.

Hotels that prioritize operational automation, reduce staff workload, and standardize guest check-in processes should go with AeroGuest. Hotels looking to increase direct bookings, upsell services, and personalize marketing should lean toward ReGuest.

Notably, ReGuest’s extensive integration options and recent positive reviews make it a more dependable solution in today’s market.

Edge: ReGuest

Is AeroGuest or ReGuest Easier to Use?

AeroGuest scores a perfect 5/5 for ease of use based on its simple onboarding process and user-friendly interface, making staff adoption straightforward. Its features like self-service check-in and digital keys are designed for minimal staff training, with positive reviews emphasizing how easily staff adapted to the platform.

ReGuest holds a close 4.8/5 rating, with reviews praising its intuitive interface and quick learning curve. Users highlight how even less tech-savvy staff can manage campaigns and communication flows efficiently, especially with ongoing support and updates.

Edge: AeroGuest

Which Has Better Features: AeroGuest or ReGuest?

AeroGuest offers 13 unique features, including PMS integration, self-service check-in/out, digital keys, device-agnostic design, and OTA parity feeds. These features facilitate operational automation and enhance guest safety, making it particularly suitable for properties seeking contactless solutions.

ReGuest provides 2 exclusive features—Booking Engine Data Sync and Form Autofill—complementing its 4 shared features like automated messaging and CRM capabilities. Its strengths lie in personalized communication, sales automation, and guest data management, supporting targeted revenue strategies.

Considering the feature count, AeroGuest’s broader operational toolkit makes it advantageous for hotels needing automation and operational control. ReGuest’s focus on sales and communication features suits revenue-focused properties.

Edge: AeroGuest

Which Has Better Customer Support: AeroGuest or ReGuest?

AeroGuest’s support ratings are perfect 5/5, with reviews noting highly responsive and helpful teams that assist in onboarding and troubleshooting. Users mention that AeroGuest’s support makes implementation smooth and ongoing use stress-free.

ReGuest’s support scores a near-perfect 4.84/5, with reviewers praising its proactive, knowledgeable teams that help optimize features and solve issues quickly. Guests highlight their support team’s responsiveness and helpfulness in managing updates and customizations.

Both products excel, but AeroGuest’s slightly higher rating and limited review base make it the more consistent performer in support.

Edge: AeroGuest

Which Has More Integrations: AeroGuest or ReGuest?

AeroGuest integrates with 26 verified partners, including major PMS and distribution systems like Stayntouch, SiteMinder, and Opera Hospitality. Its wide integration network ensures compatibility with various hotel operations, simplifying workflows and management.

ReGuest offers 20 verified integrations, including key partners like Stayntouch, Oracle Hospitality, and Mews, but fewer than AeroGuest. Its integrations focus on guest communication, booking, and channel management.

For hotels seeking the widest array of integrations to connect their existing systems, AeroGuest has the advantage. ReGuest’s integrations are solid but slightly fewer.

Edge: AeroGuest

Which Do Hoteliers Rate Higher: AeroGuest or ReGuest?

ReGuest’s 44 reviews, mostly from recent months, showcase a 5/5 rating across multiple hotel segments, especially resorts and boutique hotels. Hoteliers praise its ease of use, automation, and revenue impact, often emphasizing its professionalism and support.

AeroGuest’s single review is negative and outdated, rating it 0/5, which skews overall perception. The limited feedback and recent reviews make AeroGuest’s rating less reliable for current hotel experiences.

Given the volume and recency of reviews, ReGuest is clearly the higher-rated product among hoteliers.

Edge: ReGuest

How Much Do AeroGuest and ReGuest Cost?

AeroGuest’s pricing starts at $300 per month, with no freemium or trial options, and no implementation fees. Its straightforward pricing and absence of hidden costs make it accessible for a range of hotel sizes.

ReGuest’s base price is $900 monthly, also without freemium or trial offers, and no implementation fees. Its higher price reflects its advanced sales and communication features, which are targeted at revenue-boosting strategies.

For hotels seeking a cost-effective, operational automation tool, AeroGuest offers lower-priced entry. If your focus is on sales and communication, ReGuest’s investment may be justified.

What Type of Hotel Should Use AeroGuest?

• Hotels prioritizing contactless check-in and operational automation
• Properties aiming to reduce front desk workload and improve safety
• Hotels with PMS systems seeking integration for streamlined operations
• Properties with a focus on digital guest experiences such as self check-in/out and digital keys
• Hotels that value device-agnostic solutions and OTA parity feeds

Not ideal if your hotel primarily needs advanced guest communication, personalized marketing, or revenue management tools.

What Type of Hotel Should Use ReGuest?

• Hotels focused on maximizing revenue through personalized offers and sales automation
• Properties looking to enhance guest communication via Messenger, WhatsApp, or email
• Hotels that want to automate marketing campaigns and increase direct bookings
• Hotels aiming for a user-friendly platform with strong support and frequent updates
• Resorts and boutique hotels that value comprehensive guest data and sales cycles

Not ideal if operational automation and contactless check-in/out are your top priorities.

The Bottom Line for Hotels

ReGuest shines as a sales and communication platform, with a proven track record through extensive recent reviews and a high overall rating. It excels in personalized messaging, upselling, and revenue maximization, making it the ideal choice for hotels focused on boosting direct bookings and guest engagement.

AeroGuest offers a solid operational automation toolkit, particularly suited for properties seeking contactless check-in, self-service processes, and integration with PMS systems. Its features support a seamless, contactless guest experience but are less focused on sales and marketing.

Overall, ReGuest’s recent reviews and higher ratings position it as the superior option for most hotels today. AeroGuest remains valuable for properties prioritizing operational efficiency and safety, especially where automation reduces staff workload.

In conclusion, if your hotel’s priority is guest engagement, personalized marketing, and revenue growth, ReGuest is the recommended choice. For hotels seeking streamlined, contactless operations and automation, AeroGuest serves well but with less proven recent feedback.