AeroGuest Upselling vs. IN-Gauge (by Frontline Performance Group):
Which Is Right for You?

The Decision

Choosing the right upselling software for your hotel can significantly boost revenue and guest satisfaction. Both AeroGuest Upselling and IN-Gauge by Frontline Performance Group aim to enhance your team's ability to upsell effectively, but they approach this goal differently. AeroGuest leans heavily on contactless, guest-focused features, while IN-Gauge centers on performance management, staff training, and incentivization. Which solution aligns better with your hotel’s priorities?

Is AeroGuest or IN-Gauge Better for Hotels?

AeroGuest and IN-Gauge serve the same fundamental purpose: increasing revenue through upselling, but they differ in focus and execution. AeroGuest emphasizes contactless, guest-facing features like mobile check-in, room upgrades, and pre-arrival offers, making it ideal for hotels prioritizing a seamless guest journey. IN-Gauge, on the other hand, provides robust staff training, real-time analytics, and incentive management, making it suitable for hotels looking to optimize team performance. Does your hotel need more guest interaction or staff performance tools?

AeroGuest has fewer reviews—only three—mostly focusing on contactless check-in and upselling features, with recent feedback highlighting its ease of use and contactless benefits. IN-Gauge, with over 92 reviews, is more established with recent updates and a higher overall rating, especially appreciated for its support and training tools. Given the recent review activity and higher ratings, IN-Gauge offers stronger data confidence. Are you more focused on guest-facing tech or team performance analytics?

IN-Gauge vs AeroGuest: Which Should Your Hotel Choose?

If your hotel needs to boost frontline team performance and increase revenue through targeted upselling, go with IN-Gauge. Its detailed analytics, incentive programs, and training modules make it a clear choice for hotels aiming for measurable staff-driven growth. For hotels that want to enhance the guest experience with digital, contactless check-in, and pre-arrival upselling, AeroGuest is the better fit, especially given its recent positive reviews and ease of use.

IN-Gauge’s strengths lie in its extensive staff engagement features, real-time performance tracking, and proven success in driving revenue, making it ideal for large or brand-focused hotels. AeroGuest excels in contactless guest interactions, integrations, and a user-friendly mobile interface, suited for properties prioritizing guest convenience and real-time upsell opportunities. Which core benefit aligns more with your hotel’s strategic goals?

Is AeroGuest or IN-Gauge Easier to Use?

AeroGuest boasts a high ease-of-use rating at 4.33/5, with reviews emphasizing its intuitive interface and simple onboarding process. Its mobile-first approach makes it accessible for both staff and guests, reducing training time and adoption hurdles. However, some users mention limited customization options for in-app upselling, which could impact flexibility.

IN-Gauge scores even higher at 4.76/5, with reviews praising its user-friendly dashboards, straightforward analytics, and engaging training modules. Its interface is designed for frontline staff and managers, making it easy to track performance and set goals. The platform’s support is highly rated, and onboarding is smooth for larger teams. Edge: IN-Gauge.

Which Has Better Features: AeroGuest or IN-Gauge?

AeroGuest offers 12 unique features, including PMS integration, self-service check-in/out, device agnosticism, door lock integration, and offer orchestration, all focused on contactless guest experience and upselling. IN-Gauge provides 11 features, such as offer templates, performance analytics, staff fulfillment visibility, and inventory controls, aimed at optimizing staff performance and revenue through analytics and incentives.

AeroGuest’s features are more guest-centric, focusing on contactless interaction and upselling automation, while IN-Gauge emphasizes staff performance management, analytics, and incentive controls. If your hotel seeks to innovate the guest journey, AeroGuest’s features are compelling. For boosting staff performance and tracking results, IN-Gauge’s feature set is more comprehensive. Edge: AeroGuest, due to its broader integration options and guest-facing capabilities.

Which Has Better Customer Support: AeroGuest or IN-Gauge?

AeroGuest’s reviews reveal a support rating of 4.67/5, with feedback indicating responsiveness and helpful onboarding, but limited review volume makes it harder to gauge consistency. IN-Gauge, with a 4.9/5 support rating from over 90 reviews, consistently receives praise for its dedicated, knowledgeable support team, particularly for training and ongoing assistance.

Many users highlight IN-Gauge’s staff as a major advantage, describing them as “responsive” and “helpful,” with ongoing support that enhances implementation. AeroGuest’s smaller review base suggests good support, but IN-Gauge’s larger sample size and recent feedback give it the edge. Edge: IN-Gauge.

Which Has More Integrations: AeroGuest or IN-Gauge?

AeroGuest integrates with 26 verified partners, including major PMS and access control providers such as Stayntouch, Oracle Hospitality, Mews, and SALTO. Its broad integration footprint supports seamless operation within existing hotel tech stacks.

IN-Gauge, with just three verified integrations including Shiji Group and Oracle Hospitality, offers more limited connectivity but focuses on core performance and upsell data. If extensive PMS and device integrations are critical, AeroGuest is the better choice. Edge: AeroGuest.

Which Do Hoteliers Rate Higher: AeroGuest or IN-Gauge?

IN-Gauge has a significantly higher overall rating (80.12/100) from 92 reviews, with recent reviews emphasizing its support, ease of use, and measurable impact on revenue. AeroGuest, with only three reviews, has an average score of 0/5, which indicates a lack of sufficient data for comparison and potential issues with review transparency.

Given the volume and recency of reviews, IN-Gauge is rated higher by hoteliers across segments. Property types like luxury, branded, and resorts show more favorable ratings for IN-Gauge’s team performance and analytics features. Edge: IN-Gauge.

How Much Do AeroGuest and IN-Gauge Cost?

AeroGuest does not list specific pricing, indicating a possible custom quote model or tiered approach, which is common for newer or smaller products. IN-Gauge is priced at $400 per month, a straightforward subscription fee, making cost easier to budget and compare.

Without transparent pricing for AeroGuest, your hotel should request a quote to evaluate value. IN-Gauge’s predictable monthly rate offers clarity for planning expenditures. Edge: IN-Gauge, for pricing transparency.

What Type of Hotel Should Use AeroGuest?

Hotels that prioritize contactless guest check-in, mobile key options, and pre-arrival upselling should consider AeroGuest. It works well for:

• Hotels with a focus on guest convenience and health safety
• Properties with unstaffed or remote receptions
• Hotels aiming to reduce queueing and manual check-in processes
• Properties wanting to upsell room upgrades, F&B, or amenities via digital channels

Not ideal if your hotel requires detailed staff performance analytics or incentive management. Not ideal if your hotel has complex upsell strategies that depend heavily on staff-driven efforts.

What Type of Hotel Should Use IN-Gauge?

Hotels looking to optimize frontline staff performance, track real-time revenue, and incentivize upselling should pick IN-Gauge. It suits:

• Large hotels, brands, or properties with extensive teams
• Hotels committed to staff training and ongoing performance improvement
• Properties seeking detailed analytics and automated incentive programs
• Hotels aiming to increase revenue from F&B and other services through staff motivation

Not ideal if your hotel’s primary goal is guest-facing technology or digital automation. Not ideal if you prefer a contactless, guest-centric platform with fewer staff management features.

IN-Gauge vs AeroGuest: The Bottom Line for Hotels

The core difference lies in focus: AeroGuest excels at contactless, guest-facing solutions, while IN-Gauge specializes in staff performance and revenue analytics. Your choice hinges on your hotel’s priorities—guest experience or staff-driven revenue growth.

If your hotel needs a contactless, mobile-first upselling platform with broad integrations, AeroGuest is the better option, especially given its recent positive reviews and extensive feature set. For hotels aiming to strengthen staff performance, set measurable goals, and track real-time revenue impacts, IN-Gauge is the clear winner with higher ratings, more reviews, and proven success.

Ultimately, your decision should be based on whether your hotel’s primary focus is enhancing the guest journey or optimizing team performance and revenue management through detailed analytics. Both tools can serve different strategic needs, but based on recent reviews and data, IN-Gauge offers a more established and well-supported solution.