Agilysys PMS vs. Optima PMS:
Which Is Right for You?

The Decision

Choosing the right Property Management System (PMS) is crucial for your hotel’s operational efficiency and guest experience. Agilysys PMS by Agilysys Hospitality Solutions and Optima PMS by Priority Software both aim to streamline hotel operations but cater to different hotel profiles and priorities. Your decision hinges on factors like review recency, feature set, regional presence, and scalability.

Agilysys boasts a higher review count and more recent feedback, making it the more data-backed choice. But does its focus on specific hotel segments, like resorts and casinos, align with your property?

Is Agilysys or Priority Better for Hotels?

Agilysys PMS is designed specifically for hotels and resorts, especially those needing robust operational features and integrations. Priority PMS, on the other hand, markets itself as an all-encompassing platform, integrating guest engagement, reservations, and revenue management, but with less hotel-specific focus.

Agilysys’s strengths lie in its hospitality-centric features, like guest profiles and operational tools, supported by a 73.2 HTR score and 42 reviews, with 12 recent ones. Priority’s offering is broader, with 40 verified partners and a global reach, but has no recent reviews nor a formal rating. Which approach suits your hotel’s size and complexity — specific industry focus or a wide marketplace?

Agilysys vs Priority: Which Should Your Hotel Choose?

If your hotel needs a proven, hospitality-focused PMS with extensive features tailored for resorts, casinos, and boutique hotels, Agilysys is the better choice. Its high review count and recent positive feedback (79% likelihood to recommend) indicate stronger market confidence.

If your team values a flexible, cloud-based platform with a broad array of integrations and global booking capabilities, Priority Software’s platform might appeal more. It’s suited for hotels aiming to expand their online presence and leverage extensive connectivity, especially if you’re comfortable with less recent review data.

Is Agilysys or Priority Easier to Use?

Agilysys’s UI scores 4.36/5, with reviews praising its logical button setup and user-friendly navigation. However, some users mention a steep learning curve due to the system's complexity and numerous sub-buttons, along with occasional freezing issues. Training support and tutorials are available, but onboarding can be challenging initially.

Priority Software scores slightly lower at 4/5 but benefits from a highly rated onboarding process and extensive training support. As a cloud-based platform with open architecture, its interface is generally intuitive, especially for teams familiar with modern, open systems.

Edge: Agilysys.

Which Has Better Features: Agilysys or Priority?

Agilysys offers 5 unique features, including native email marketing, centralized messaging, and a guest app, adding communication and marketing tools to your hotel’s toolkit. Its core functionalities cover reservations, housekeeping, billing, and more, all integrated into a single system.

Priority Software’s platform includes 49 shared features, with additional modules like a Spa & Wellness module, EPoS, and cloud capabilities. Its open architecture allows extensive third-party integrations, including global booking platforms and revenue management tools.

Edge: Priority Software.

Which Has Better Customer Support: Agilysys or Priority?

Agilysys’s support rating is 3.92/5, with reviews citing some delays in response times and slow enhancement updates. While it offers training resources, some users find support responsiveness inconsistent, impacting operational continuity.

Priority Software’s support is rated slightly higher at 4/5, with reviews highlighting prompt assistance and comprehensive onboarding. Customers appreciate quick responses, especially when dealing with complex integrations or global deployment.

Edge: Priority Software.

Which Has More Integrations: Agilysys or Priority?

Agilysys PMS integrates with 23 verified partners, including major vendors like Zaplox, Guestware, and NAVIS. It shares seven integrations with Priority, such as SiteMinder and Revinate, but lacks some global booking and analytics tools available through Priority’s 40 verified partners.

Priority Software’s open architecture supports 40 verified partners, including global distribution systems, channel managers, and analytics providers like TrustYou and STR, making it more adaptable for hotels with diverse tech stacks.

Edge: Priority Software.

Which Do Hoteliers Rate Higher: Agilysys or Priority?

Agilysys’s average hotel segment rating is 4/5, with resorts and boutique hotels giving more positive reviews. Its recent reviews focus on operational efficiency, integration, and user training, though some users express frustration over support delays.

Priority Software, with no recent reviews, has a higher likelihood to recommend score of 9/10 from its one available review, but this is insufficient for a broad comparison. Given the volume and recency of Agilysys reviews, it remains the more reliable choice for current user satisfaction.

Edge: Agilysys.

How Much Do Agilysys and Priority Cost?

Agilysys PMS is priced at a base fee of $1,000, with no additional implementation or monthly charges disclosed. Pricing for Priority Software is not publicly available, suggesting a tailored quote based on hotel size and needs.

If your hotel seeks transparent, predictable costs, Agilysys’s straightforward base price offers clarity. Priority’s pricing likely varies, which may benefit larger or more complex properties but could add uncertainty.

What Type of Hotel Should Use Agilysys?

• Hotels that need a dedicated, hotel-centric PMS with deep operational features.
• Resorts, casinos, and boutique hotels with complex operational needs.
• Properties that value integrated guest profiles, messaging, and marketing tools.
• Teams seeking a proven system with extensive regional presence, especially in North America and Europe.

Not ideal if your hotel is small or highly budget-conscious, as the system's complexity might be overwhelming without dedicated staff. Also, if quick customer support response is a priority, keep this in mind.

What Type of Hotel Should Use Priority Software?

• Hotels seeking a flexible, cloud-based PMS with extensive third-party integrations.
• Resorts, global chains, or boutique hotels expanding their online presence.
• Properties interested in advanced revenue management, global distribution, and automation.
• Hotels that prioritize scalability and open architecture over highly specialized hospitality features.

Not ideal if your hotel prefers a more niche, industry-specific solution with a long-standing operational history. Smaller properties with limited tech needs might find the platform overly complex.

Agilysys vs Priority: The Bottom Line for Hotels

Agilysys offers a well-established, hospitality-focused PMS with a substantial user base and recent positive reviews, especially for resorts and casinos. Its strengths lie in integrated guest management, operational efficiency, and regional presence, primarily in North America and Europe.

Priority Software provides a highly flexible, globally connected PMS with extensive third-party integrations and cloud capabilities. Its higher support ratings and broader feature set make it attractive for hotels aiming to grow internationally or enhance online distribution.

If your hotel values proven, hotel-specific features and recent user feedback, Agilysys is the safer, more reliable choice. For properties prioritizing scalability, global reach, and integration flexibility, Priority’s platform could better serve your needs.

Note: This analysis highlights the current review landscape, feature sets, and regional presence for each product. Your choice should consider your hotel’s specific requirements, size, and operational priorities.