Agilysys POS vs. EXTouch Room-package Counter:
Which Is Right for You?

The Decision

Choosing a POS system for your hotel involves evaluating how each solution enhances operational efficiency, guest experience, and integration capabilities. Agilysys POS by Agilysys Hospitality Solutions and EXTouch Room-package Counter both aim to streamline hotel operations but serve distinctly different needs. Agilysys focuses on comprehensive point-of-sale management across food and beverage outlets, while Extouch specializes in managing guest packages through integrated verification. Which aligns better with your hotel’s priorities?

Is Agilysys POS or Extouch Room-package Counter Better for Hotels?

Agilysys POS and Extouch’s Room-package Counter both target hotel operations but address separate pain points. Agilysys offers a broad suite of features designed to facilitate complex F&B and retail transactions, providing extensive customization and integration options. Extouch, on the other hand, zeroes in on package verification, streamlining guest service for amenities like spa treatments and meal packages.

The key divergence lies in their core functions: Agilysys is a full-fledged POS system with over 37 features, including mobile ordering, gift cards, and customer insights, while Extouch provides a specialized tool that simplifies package management through card reading and QR code scanning. Are you seeking a versatile POS system or a targeted package verification solution?

Agilysys POS vs Extouch Room-package Counter: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, scalable POS system capable of handling multiple outlets, advanced ordering, and rich customer data, go with Agilysys. Its extensive feature set and integrations make it ideal for large properties, resorts, and hotels seeking operational flexibility and detailed reporting.

If your focus is on managing guest packages, verifying inclusions, or streamlining amenities like breakfast or spa treatments with quick redemption, Extouch is the better option. Its simple interface and real-time verification suit hotels emphasizing guest experience in specific departments like F&B or spa.

For hotels requiring a broad, multifunctional POS, Agilysys provides the depth needed. Conversely, if your primary goal is to improve package management efficiency, Extouch’s niche solution offers targeted benefits.

Is Agilysys POS or Extouch Room-package Counter Easier to Use?

Agilysys POS boasts a user-friendly interface rated 4.43/5, with many reviews praising its intuitive design and ease of staff training. However, some users report that initial setup can be stressful due to complex configurations and initial support gaps, especially during onboarding.

Extouch’s solution scores slightly higher at 4.63/5, with reviews highlighting its straightforward operation and quick learning curve. Users note that while some minor responsiveness issues exist on mobile, overall, staff adapt rapidly to its simple verification process.

Edge: Extouch.

Which Has Better Features: Agilysys POS or Extouch Room-package Counter?

Agilysys offers a feature-rich platform with 37 separate functionalities, including self-service ordering, upselling, digital menus, advanced ordering, inventory management, customer insights, loyalty programs, and integrations with Uber Eats and DoorDash. This breadth supports complex restaurant, retail, and event operations within a hotel.

Extouch’s system, in contrast, provides 4 core shared features focused on package verification, real-time data synchronization, automated reporting, and seamless guest service in specific departments. Its feature set is limited but highly targeted.

Edge: Agilysys.

Which Has Better Customer Support: Agilysys or Extouch?

Agilysys’s support scores 4.11/5, with reviews citing ongoing issues with communication, project management, and support responsiveness. Customers mention that support can be inconsistent, and initial implementation was stressful due to poor communication.

Extouch surpasses this, with a support rating of 4.59/5. Reviewers consistently praise their quick response times, helpful onboarding, and robust technical assistance, making it easier to integrate and troubleshoot the system.

Edge: Extouch.

Which Has More Integrations: Agilysys or Extouch?

Agilysys integrates with over 23 verified partners, including property management systems, online ordering platforms, and loyalty programs like SEVENROOMS and Revinate. Its extensive integrations enable a cohesive operational environment.

Extouch offers no listed integrations but emphasizes its standalone functionality for package management. Its simplicity makes it easy to deploy but limits connectivity options.

Edge: Agilysys.

Which Do Hoteliers Rate Higher: Agilysys or Extouch?

Extouch has a higher overall rating at 77.56/100 compared to Agilysys’s 73.65/100, reflecting its more recent reviews and better support ratings. Hoteliers across various segments—especially in luxury and mid-tier properties—appreciate Extouch’s ease of use and support.

Agilysys’s ratings are mixed; some users praise its configurability but report challenges with initial support and software stability. Given more recent reviews favor Extouch, it has a slight edge in user satisfaction.

Edge: Extouch.

How Much Do Agilysys POS and Extouch Room-package Counter Cost?

Agilysys POS starts at $800 with no ongoing monthly fees or trial options, positioning it as an investment for larger or more complex operations. Its higher price reflects its extensive feature set and integration capabilities.

Extouch’s system is priced at $300, with no ongoing fees or trial offerings, making it an affordable choice for hotels needing targeted package management. Its lower cost makes it appealing for smaller properties or those with specific departmental needs.

What Type of Hotel Should Use Agilysys POS?

• Hotels that operate multiple F&B outlets, retail spaces, or event spaces requiring complex transactions.
• Properties seeking detailed customer insights and loyalty features to enhance guest engagement.
• Large resorts or branded hotels with diverse operational needs.
• Hotels aiming for extensive integration with other property systems.
• Teams that need scalable, enterprise-level POS capabilities.

Not ideal if your hotel is small, with limited F&B outlets, or primarily focused on specific amenities like packages.

What Type of Hotel Should Use Extouch Room-package Counter?

• Hotels emphasizing amenities like breakfast, spa, or other included services tied to guest rooms.
• Properties looking for a straightforward, quick-to-deploy solution for package management.
• Hotels with a high volume of packages and amenities, needing real-time verification.
• Staff seeking a simple, reliable system to reduce guest wait times.
• Hotels where departmental coordination around packages can improve guest satisfaction.

Not ideal if you need a comprehensive POS system or extensive integrations beyond package management.

The Bottom Line for Hotels

Agilysys POS is a full-spectrum hospitality point-of-sale system designed for large, complex hotel environments. Its extensive features and integrations support diverse operations, but it can be challenging to implement and support, especially for smaller properties.

Extouch’s Room-package Counter focuses sharply on simplifying package management and service verification, making it ideal for properties prioritizing guest amenities and departmental efficiency. Its ease of use, support, and affordability make it a strong choice for hotels with specific package needs.

If your hotel operates multiple outlets, needs detailed data, and values scalability, Agilysys is the more comprehensive choice. If your primary goal is streamlining guest package services with minimal fuss, Extouch delivers targeted, reliable results.

In conclusion, the decision hinges on your operational scope: opt for Agilysys if you need a versatile, integrated POS; choose Extouch if your focus is on efficient package management and departmental service.