Agilysys POS vs. Infor POS:
Which Is Right for You?

Is Agilysys POS or Infor POS Better for Hotels?

Agilysys POS and Infor POS both serve as point-of-sale solutions for hotel food and beverage operations, but they diverge notably in feature depth, integration breadth, and market presence. Agilysys POS focuses on a comprehensive, enterprise-class system with 37 unique hotel-centric features and 23 verified integrations supporting a global hotel base including resorts, casinos, and luxury properties. In contrast, Infor POS emphasizes a cloud-based, multi-hardware platform with real-time reporting and 112 verified partners but offers only one unique feature beyond basic POS functions.

Both products solve the challenge of managing POS transactions across hotel revenue centers, streamlining order taking, payment processing, and reporting. However, Agilysys’s extensive hotel-specific capabilities and established user base provide operational tools that directly impact guest service and back-of-house profitability, while Infor’s cloud and hardware flexibility cater to properties prioritizing mobility and integration diversity.

Agilysys POS vs Infor POS: Which Should Your Hotel Choose?

If you operate a resort, casino, or luxury hotel requiring rich features like self-service table-side ordering, integrated kitchen displays, and detailed marketing campaign tools, Agilysys POS fits best. This is supported by its 4.4/5 rating among resort hotels across 23 reviews and a strong presence in casino properties with 12 reviews averaging 4/5. Conversely, if your property prioritizes cloud deployment with broad integration needs—112 verified partners including revenue management and loyalty platforms—Infor POS may suit you, especially if you need to serve guests via kiosks, mobile devices, or poolside terminals. However, Infor POS lacks any verified user reviews, limiting confidence in fit and usability.

For limited service or boutique hotels, Agilysys maintains solid ratings in those segments (4.2/5 for limited service, 3.7/5 for boutique) with dozens of reviews, whereas Infor’s lack of segment data and reviews makes assessment difficult. If your hotel values proven operational reliability and extensive hotel-specific functionality, Agilysys is the data-backed choice. Infor may appeal to multi-unit or chain operators seeking cloud flexibility but requires further validation.

Is Agilysys POS or Infor POS Easier to Use?

Agilysys POS has an ease of use rating of 4.4/5 and onboarding at 3.8/5 from 30 reviews. Reviewers frequently note the system’s ease for new team members to master and praise the intuitiveness of updating menus and pricing. One mentioned, "The system is so easy for new team members to master," while others highlighted responsive support during onboarding. In contrast, Infor POS has no verified reviews, providing no data on ease of use or onboarding experience.

Given the absence of Infor data, it is impossible to declare a clear winner. The existing Agilysys ratings indicate a mature usability profile suitable for front desk and F&B staff adoption. Edge: Even.

Which Has Better Features: Agilysys POS or Infor POS?

Agilysys POS offers 37 unique hotel-relevant features that Infor lacks, including self-service table-side ordering, upselling, mobile ordering, integrated kitchen displays, chargeback management, gift cards, customer insights reports, and marketing campaign tools. These features transform operations by enabling servers to take orders tableside, automating kitchen workflows, preventing payment fraud, and driving revenue through loyalty programs and targeted promotions. For example, integrated kitchen display systems reduce order errors and speed ticket fulfillment, directly improving guest satisfaction and operational efficiency.

Infor POS’s only unique feature is its cloud-based architecture, allowing flexible deployment across terminals, kiosks, and mobile devices. This supports operational versatility but does not add specific hotel-centric functionalities.

Both share four basic POS features, but Agilysys’s broad feature set addresses multiple hotel departments from F&B to revenue management. Edge: Agilysys POS.

Which Has Better Customer Support: Agilysys POS or Infor POS?

Agilysys POS scores 4/5 in customer support and 3.8/5 in onboarding from 30 reviews. Users praise the availability of super users and dedicated support staff, with one reviewer stating, "Love the whole LMS support team!! Noemi is the best and has been an amazing help over my journey." However, 4 of 17 negative reviews mention slow issue resolution in specialty modules and occasional phone unavailability. Infor POS has no reported customer support data or reviews.

Without Infor’s support data, the advantage cannot be confidently assigned, but Agilysys’s established support infrastructure and positive reviewer feedback indicate a reliable support experience. Edge: Even.

Which Has More Integrations: Agilysys POS or Infor POS?

Infor POS integrates with 112 verified partners, nearly five times the 23 verified partners of Agilysys POS. Both systems share 18 common partners, including industry staples like SiteMinder, Revinate, and IDeaS. Agilysys offers exclusive integrations with SEVENROOMS and Springer-Miller Systems, which benefit luxury and resort hotels requiring advanced guest engagement and event management. Infor’s exclusive partners include Priority Software and Birchstreet, catering to multi-property revenue management and procurement needs.

Hotels requiring extensive third-party connections for PMS, revenue management, or loyalty programs will find Infor’s integration ecosystem more extensive. Properties prioritizing core F&B integrations and hotel-specific solutions may prefer Agilysys’s curated partner list. Edge: Infor POS.

Which Do Hoteliers Rate Higher: Agilysys POS or Infor POS?

Agilysys POS has an overall rating of 4/5 from 30 reviews, covering multiple hotel segments. Resorts rate it highest at 4.4/5 (23 reviews), followed by branded hotels and airport/conference hotels at 4.4/5. Luxury hotels provide a solid 4.1/5 from 16 reviews. Limited service hotels rate the product 4.2/5 over seven reviews. In contrast, Infor POS has zero reviews, making any rating comparison impossible.

Agilysys’s rating volume and recency indicate a mature, stable product with consistent satisfaction across hotel types. The absence of Infor’s review data is a significant limitation for buyers seeking peer validations. Edge: Agilysys POS.

How Much Do Agilysys POS and Infor POS Cost?

Agilysys POS publishes a base price of $800 with no monthly fees, room-based charges, or implementation fees. No free trial is offered. Infor POS does not publish pricing information, leaving total cost of ownership unclear.

For buyers prioritizing upfront cost transparency, Agilysys POS provides a clear starting point. Without Infor’s pricing data, hotels must engage sales teams for quotes, complicating budget comparisons.

What Type of Hotel Should Use Agilysys POS?

• Hotels that require extensive hotel-centric POS features like mobile ordering, integrated kitchen displays, and marketing campaigns.
• Resorts and casinos seeking proven operational tools with 4.4/5 and 4/5 ratings respectively, backed by 35+ reviews.
• Properties needing PCI-compliant payment processing and chargeback management.
• Teams wanting a scalable system that supports both SaaS and on-premise deployment.
• Hotels that benefit from established vendor support and super user communities.

Not ideal if:

• Your hotel prioritizes cloud-native solutions with extensive third-party integrations beyond 23 partners.
• You require kiosk or poolside POS hardware options emphasized by cloud architecture.
• You need a free trial or flexible pricing models.

What Type of Hotel Should Use Infor POS?

• Hotels focused on cloud-based POS deployment with flexible hardware options like kiosks and tableside devices.
• Multi-property operations requiring a broad ecosystem with 112 verified integrations, including advanced revenue management and procurement tools.
• Properties prioritizing real-time reporting across multiple revenue centers.
• Hotels aiming to integrate with diverse loyalty and meal plan platforms.

Not ideal if:

• You require verified user feedback and operational proof points.
• Your property depends on hotel-specific POS features like kitchen display systems or marketing campaign management.
• Transparency in pricing is critical to your procurement process.

Agilysys POS vs Infor POS: The Bottom Line for Hotels

Agilysys POS distinguishes itself through a comprehensive feature set tailored to hotel operations, including self-service ordering, upselling, and advanced reporting, supported by 30 verified reviews averaging 4/5. Infor POS offers cloud flexibility and a large integration network but lacks verified user feedback and detailed feature differentiation beyond cloud capability.

Choose Agilysys POS if your property demands deeply integrated, hotel-specific POS functionalities that enhance guest service and operational efficiency, as evidenced by strong ratings in resorts and casinos and features like integrated kitchen displays and PCI compliance. Opt for Infor POS if your hotel prioritizes cloud deployment, diverse hardware options, and extensive third-party integrations to support complex multi-site operations, acknowledging the current lack of customer reviews as a purchasing risk.