Compare ALICE Guest Services by Actabl vs Blackbell (formerly Hotelcloud) vs Flexkeeping - Automation Suite

Compare ALICE Guest Services by Actabl vs Blackbell (formerly Hotelcloud) vs Flexkeeping - Automation Suite

Concierge Software vendor comparison between ALICE Guest Services by Actabl vs Blackbell (formerly Hotelcloud) vs Flexkeeping - Automation Suite. Find out which Concierge Software is right for you based on realtime data from 737 verified hotelier reviews across 59 countries.

Ratings Summary

HT Score

ALICE Guest Services by Actabl

100

Blackbell (formerly Hotelcloud)

unranked

Flexkeeping - Automation Suite

87

Popularity

ALICE Guest Services by Actabl

712 verified reviews

Blackbell (formerly Hotelcloud)

0 verified reviews

Flexkeeping - Automation Suite

25 verified reviews

Likelihood to Recommend

ALICE Guest Services by Actabl

91%

Blackbell (formerly Hotelcloud)

0%

Flexkeeping - Automation Suite

99%

Ease of Use

ALICE Guest Services by Actabl

4.6

Blackbell (formerly Hotelcloud)

0

Flexkeeping - Automation Suite

5

ROI

ALICE Guest Services by Actabl

4.4

Blackbell (formerly Hotelcloud)

0

Flexkeeping - Automation Suite

4.8

Implementation

ALICE Guest Services by Actabl

4.4

Blackbell (formerly Hotelcloud)

Not enough data available

Flexkeeping - Automation Suite

4.8

Customer Support

ALICE Guest Services by Actabl

4.4

Verified Customer Support

Blackbell (formerly Hotelcloud)

0

Verified Customer Support

Flexkeeping - Automation Suite

4.9

Verified Customer Support

Certificate of Excellence

ALICE Guest Services by Actabl

Blackbell (formerly Hotelcloud)

Flexkeeping - Automation Suite

Features

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking

Transportation

Lost & Found

Wake up calls

Reservations

Request Management

Vendor Management

Smart Vendor Database

Transportation

Reservations

Guest Communication

Request Management

Other

In app translation

Service Recovery/Escalation

Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

ALICE Guest Services by Actabl

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

In app translation
Service Recovery/Escalation
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Blackbell (formerly Hotelcloud)

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

Flexkeeping - Automation Suite

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Actabl

Actabl

vs.

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud)

vs.

Flexkeeping

Take recommendations quiz

Customers

Top 3 Segments

ALICE Guest Services by Actabl

Resorts - 29%

Boutiques - 14%

Luxury Hotels - 14%

Blackbell (formerly Hotelcloud)

Resorts - 0%

Motels - 0%

Hostels - 0%

Flexkeeping - Automation Suite

Resorts - 28%

City Center Hotels - 16%

Branded Hotels - 12%

Featured clients

ALICE Guest Services by Actabl

-

Flexkeeping - Automation Suite

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Pricing

Pricing Benchmark

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Pricing Available By Request

Blackbell (formerly Hotelcloud) has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Mid-Sized (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

ALICE Guest Services by Actabl

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Blackbell (formerly Hotelcloud)

Pricing Available By Request

Blackbell (formerly Hotelcloud) has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Flexkeeping - Automation Suite

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Custom Price Quote

Actabl

Actabl

vs.

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud)

vs.

Flexkeeping

1-click quote request

What Customers Are Saying

Most Recent Review

ALICE Guest Services by Actabl

Great for Universal Hotel Communications

Convention Service Coordinator from Louisville (United States of America)

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

Flexkeeping - Automation Suite

How Norway’s Largest Hotel Saved 464 Hours Per Month With Flexkeeping

Assistant General Manager from Oslo (Norway)

Most Positive Review

ALICE Guest Services by Actabl

Set it up and forget it

Hotel Operations Manager

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

Flexkeeping - Automation Suite

Best company to support and improve your service and guest experience

Senior Sales Manager

Most Critical

ALICE Guest Services by Actabl

Smooth flow via website

Director of Spa

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

Flexkeeping - Automation Suite

All is really confortable to handle

Managment

References

ALICE Guest Services by Actabl

Noah Lemaich
Chef Concierge SIXTY Beverly Hills

Nickeesa Khalili
Front Office Manager The Ludlow

-

Flexkeeping - Automation Suite

Flexkeeping doesn’t have any references available

General Info

Screenshots

Blackbell (formerly Hotelcloud) doesn't have any screenshots

Integrations

ALICE Guest Services by Actabl

Property Management Systems (29) Hotel Management Software (13) Hotel Restaurant POS Systems (12)

View all integrations (85)

Blackbell (formerly Hotelcloud)

Property Management Systems (2) Booking Engine (1) Hospitality TV (1)

View all integrations (2)

Flexkeeping - Automation Suite

Property Management Systems (13) Hotel Management Software (7) Guest Messaging Software (4)

View all integrations (25)

Recent Company Updates

ALICE Guest Services by Actabl

New 2025 Hotel Labor Costs & Trends Report Finds Operators Improve Labor Efficiency Amid Rising Wages and Softer Revenue

Latest Hotel Industry Performance Data Reveals Shift to Profit-Focused Strategies Amid Revenue Softness

-

Flexkeeping - Automation Suite

ISS Norway Digitizes Outsourced Housekeeping With Flexkeeping

Flexkeeping by Mews Set to Launch Advanced Capabilities in 2026

Recent Articles

ALICE Guest Services by Actabl

ALICE to Showcase Latest Advances in Hotel Staff Productivity and Guest Service With Unveiling of New Housekeeping Solution Features at HITEC Orlando

Latest Hotel Industry Performance Data Reveals Shift to Profit-Focused Strategies Amid Revenue Softness

4 weeks ago

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any recent articles

Flexkeeping - Automation Suite

16 Key Features to Look for in a Hotel Housekeeping Software

In Flexkeeping, Selina Finds a Perfect Partner To Support Their Global Operations Expansion

3 years ago

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