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Flexkeeping - Automation Suite
4.9 (25 REVIEWS)
HT Score
86 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Julia, Allison, Samantha + 21 more experts recommend Flexkeeping
Read RecommendationsFlexkeeping - Automation Suite
Ranked 3 (out of 41) in Concierge Software
Connects all your departments to manage guest requests with ease.
97% recommended by 214 hotels
Sheraton, Hilton, Accor & 211 others
What is Flexkeeping?
Founded in 2012 | Headquarters in Ljubljana (Slovenia) | 29 employees
Flexkeeping (Guest Service) is a digital housekeeping and operations management platform designed specifically for the hospitality industry. It enables properties to efficiently create, assign, prioritize, and monitor both individual and communal tasks, ensuring that everything is completed seamlessly. Additionally, the platform allows for the detailed recording, tracking, and management of lost and found items, ensuring their safe return to owners. With Flexkeeping (Guest Service), properties can streamline their operations, improve staff coordination, and deliver superior guest experiences, all while tracking task progress in real-time.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Flexkeeping products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Flexkeeping Reviews Analyzed: 1
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Flexkeeping Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Flexkeeping
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Flexkeeping's Provided Description:
"Create, assign, prioritize, and monitor individual or communal tasks to ensure completion. Record, track, locate, and manage everything lost & found on your property to guarantee its safe return."
FAQs
Capabilities
Flexkeeping doesn’t have any benefits or use cases available
Features
Branding & Customization
4/5 features
Logistics & Fulfillment
4/5 features
Vendor Management
4/5 features
Guest Communication
4/5 features
Flexkeeping Reviews Summary
Ease of Use
5.0/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Flexkeeping - Automation Suite is the #2 most trending product in the Concierge Software category (out of 41) and the #71 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFlexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Flexkeeping Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Flexkeeping Case Studies
How Hotel Oderberger Berlin Increased Productivity by 89% and Saved Over 30 Hours Monthly with Flexkeeping
Berlin (Germany)
How ISS Future-Proofed Its Housekeeping Services
Sandnes (Norway)
How Norway’s Largest Hotel Saved 464 Hours Per Month With Flexkeeping
Oslo (Norway)
How Strawberry Hotels Achieved a 570% ROI With Flexkeeping
Oslo (Norway)
How Villa Copenhagen Automated 13,778 Tasks in 3 Months With Flexkeeping
Copenhagen (Denmark)
How Hotel Jakarta Amsterdam Achieved a 283% ROI While Boosting Staff Productivity by 95% with Flexkeeping
Amsterdam (Netherlands)
Housekeeping Automation at REVO Munich
Munich (Germany)
Transforming Operations: How Valamar Parentino Hotel streamlined their operations with Flexkeeping
Porec (Croatia)
From Housekeeping to Maintenance and beyond - automating Operations at Falkensteiner Hotel Diadora with Flexkeeping
Petrcane (Croatia)
How Flexkeeping helped Grand Park Hotel improve the guest experience by automating operations and supercharging collaboration
Rovinj (Croatia)
The Remington Orange achieves housekeeping triumph with Flexkeeping
Orange (Australia)
How Palace Resorts automated daily operations in 10 all-inclusive luxury resorts with Flexkeeping
Cancun (Mexico)
Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping
London (United Kingdom)
Elevating Hostel Dynamics: How Flexkeeping helped Viajero Hostel Buenos Aires digitalise their operations
Buenos Aires (Argentina)
References
"With Flexkeeping, we don’t miss anything anymore. There are no communication breakdowns, and it’s all done immediately. In the old days, we used to have everything in a book, which was massively inefficient."
Sheldon Martin
General Manager @
Mobys Beachside Retreat
"We reviewed several platforms, but Flexkeeping was a clear winner. The product was superior and the team was incredibly enthusiastic."
Diana Lukić Grandov
Room Division Manager @
Adriatic Hotel by Maistra Collection
"I can’t imagine working without Flexkeeping. It’s such a time saver and the most significant improvement we have seen in our daily operations."
Alex Tran
Room Division Manager @
The Remington Orange
"Housekeeping was running on papers, the maintenance team constantly got calls, and our management team lost hours every week preparing reports."
Liutauras Vaitkevicius
Managing Director @
"Organization would take multiple hours combining PMS reports, printed reports and other notes. With Flexkeeping, we could automate over 1 million room service deliveries per year."
Magdalena Kazimierczak
Corporate Rooms Division Manager @
Palace Resorts Mexico
"Our Front Desk can now be sure that the rooms marked as clean are ready. Flexkeeping saves us so much time and encourages full accountability."
Ellen Larson Lee
Owner @
Maya Beach Hotel
"Every comment a guest makes gets immediately communicated throughout the whole hotel. Since it’s such a transparent platform, staff can react instantly, and management can stay informed about the situation. Flexkeeping empowered us to use our existing resources better. We managed to increase guest satisfaction by delivering personalized customer service."
Peter Loesch
General Manager @
Adriatic Hotel by Maistra Collection
"Flexkeeping is a project with a WOW effect. I experienced this only once before in my entire career. It’s been a great pleasure working with you."
Vlastimir Ivancic
CIO @
Valamar Parentino Hotel
"Flexkeeping is not only facilitating communication between departments, it also contributes to a massive improvement of our work processes. We really appreciate it and we absolutely don’t want to work without it any more."
Stefanie Augustin
Head of Housekeeping @
Holiday Inn Vienna - South, an IHG Hotel
"You want to know what we got with Flexkeeping? A revolution. We barely use our phones, the app is really user-friendly and everything we need to know is a click away. The workflow in our department is smooth and the number of errors has decreased enormously."
Barbara Polak Tomsic
Housekeeping Manager @
Grand Hotel Union
"Flexkeeping is most definitely an indispensable element in innovative hotel management, which takes you a step closer to a luxurious service. By optimizing all work processes among the staff it minimizes human errors. Flexkeeping enhances the quality of our service, which leads to greater guest satisfaction."
Gregor Jamnik
General manager @
Best Western Premier Hotel Slon
Featured Customers
More Products by Flexkeeping
Hotelier Rating
Looking for specific info?
10
How Norway’s Largest Hotel Saved 464 Hours Per Month With Flexkeeping
Assistant General Manager from 500+ room Branded Hotel in Oslo (Norway)
Verified
5 months ago
For the first time, every department is using the same system. Housekeeping, reception, maintenance, F&B, even events. Everyone is connected.
Norway
Norway
Assistant General Manager
X-Large Hotel
10
We automated 13,778 tasks in 3 Months With Flexkeeping
Director of Tech Hotel Openings & Systems from 200 to 499 room Boutique in Copenhagen (Denmark)
Verified
6 months ago
We automated 13,700 tasks, which gave back nearly 150 hours to our team to spend focusing on the guest experience.
Denmark
Denmark
Director of Tech Hotel Openings & Systems
Large Hotel
9
Implementing Flexkeeping during opening process
Project Manager Hotel Operations from 500+ room in Katwoude (Netherlands)
Verified
6 months ago
The implementation of Flexkeeping went really smooth and we are in close contact to make sure the newly renovated hotel runs smoothly with a new system. During a pre-opening process it is hard to start with a new operating system, but with good collaboration together with the Flexkeeping team we are making the utmost out of the app.
Netherlands
Netherlands
Project Manager Hotel Operations
X-Large Hotel
10
Very Good Experience
Operations Manager from 50-74 room Branded Hotel in (Iceland)
Verified
9 months ago
The app is very user friendly and it shows that it was done with people that worked in the area, what the hotels need for each situation making very reliable and user friendly. The customer support is also very good, being very fast the resolution or at least a feedback when the resolution is not possible immediately.
Iceland
Iceland
Operations Manager
Mid-Sized Hotel
10
Flexkeeping Sets the Standard!
Executive Housekeeping Manager from 50-74 room Extended Stay & Serviced Apartment in Adelaide (Australia)
Verified
2 years ago
All three of our properties, Miller, Franklin and Frome Apartments has taken its hospitality game to an entirely new level with Flexkeeping. This housekeeping software is nothing short of outstanding. From seamless task management to impeccable communication, Flexkeeping has transformed the way we operate. Gone are the days of manual assign...
Australia
Australia
Executive Housekeeping Manager
Mid-Sized Hotel
10
FLEXKEEPING ITS A GREAT¡
Supervisor Rooms Selina PERU from 75-99 room Boutique in Miraflores (Peru)
Verified
2 years ago
We optimize process and cost, We can to know all process Houeskeeping, Maintence and other for app. The information is fast and snapshop
Peru
Peru
Supervisor Rooms Selina PERU
Mid-Sized Hotel
10
Essential for Housekeeping & Maintenance
Director from 10 to 24 room Bed & Breakfast & Inn in Wilmington (United States)
Verified
2 years ago
Love the forward planning showing when staff are available/not available and rostering based on demand
Ease of use for all staff from mobile phones, paperless, instant communications between teams
Cost tracking on linen, amenities and room supplies
United States
United States
Director
Small Hotel
10
Excellent Experience with Flexkeeping, very flexible and willing to adjust
Manager Luxury Division from 500+ room Boutique in Rovinj (Croatia)
Verified
2 years ago
- Very good software solution, easy to use for all level employees, goo value for money
- Biggest advantage is their flexibility and willingness to customize and adjust to the needs of the property/company.
- Solved and covers and improved our entire internal communication
Croatia
Croatia
Manager Luxury Division
X-Large Hotel
9
Efficient and user friendly
Operations Manager from 25-49 room City Center Hotel in London (United Kingdom)
Verified
3 years ago
Flexkeeping is great because it connects maintenance, housekeeping and reception on a single platform in order to ensure proper and easy management. Great for Head of Departments to measure service delivery efficiency.
United Kingdom
United Kingdom
Operations Manager
Small Hotel
10
Best company to support and improve your service and guest experience
Senior Sales Manager from 100 to 199 room Boutique in London (United Kingdom)
Verified
4 years ago
All their products are very user friendly and easy to adapt.
Specially for Housekeeping and Maintenance it gives speed and accuracy to the entire process.
It is easy to implement, to give training to employees and it clearly improved the service we provide to our guests.
United Kingdom
United Kingdom
Senior Sales Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Flexkeeping supports hotels with bridging the gap between guest requests and operations. They can take for example upsells sold by Oaky and turn them into actionable tasks. This gives teams full visibility into responsibilities, timing, and ownership at every step so nothing slips through the cracks. Combined with automation through Mews, hotels gain a more efficient and effortless way to manage tasks across departments.
Showing all answers to: "What does this product or service do well?"
Flexkeeping supports hotels with bridging the gap between guest requests and operations. They can take for example upsells sold by Oaky and turn them into actionable tasks. This gives teams full visibility into responsibilities, timing, and ownership at every step so nothing slips through the cracks. Combined with automation through Mews, hotels gain a more efficient and effortless way to manage tasks across departments.
Flexkeeping keeps the operations team fully up to date by turning guest requests, like Oaky upsells, into clear tasks that won’t be overlooked. It gives staff straightforward instructions, reduces confusion, and helps ensure guests get exactly what they expect.
Flexkeeping does an excellent job automating day-to-day hotel operations across housekeeping, maintenance, and guest service. Tasks trigger instantly from live events — whether a room becomes clean, a guest requests something, or maintenance needs arise — and get routed to the right team without manual effort.
With a solution like the hotel operations platform, not only have they managed to increase savings on a financial and time perspective, but their product also boosts the employees' productivity, enabling them to take care of their customers in ways that matter
Flexkeeping unifies hotel operations with automation, best‑in‑class housekeeping, maintenance management, and staff collaboration. It streamlines room turns, routes and tracks tasks end‑to‑end, surfaces operational insights, and accelerates responses.
Question:
What differentiates this product or service from the competition?
Answer:
Flexkeeping naturally fits into the day-to-day rhythm of hotel teams. Its workflows are straightforward, practical, and closely aligned with already existing operations. This ensures teams can get up and running quickly with minimal friction. On top of that, strong integrations (like with Oaky and Mews) enable upsells to flow directly into tasks, creating a connected and automated system.
Showing all answers to: "What differentiates this product or service from the competition?"
Flexkeeping naturally fits into the day-to-day rhythm of hotel teams. Its workflows are straightforward, practical, and closely aligned with already existing operations. This ensures teams can get up and running quickly with minimal friction. On top of that, strong integrations (like with Oaky and Mews) enable upsells to flow directly into tasks, creating a connected and automated system.
Flexkeeping really shines in how simple it makes day-to-day hotel work. The tool feels natural for teams, so they pick it up quickly. What makes them especially strong is how well they connect with systems like Oaky and Mews. When everything talks to each other, upsells and guest requests move into the operation without anyone needing to chase things manually.
Flexkeeping stands out because it blends intelligent automation with strong team-enablement features. Its AI-supported collaboration tools help multicultural, multilingual teams communicate easily, while its forecasting, analytics, and performance dashboards give management clear visibility into operational health and profitability.
The amount of care and energy they put into making sure that all users have the training they need to use the product as efficiently and effectively as possible is what I believe differentiates them from the competition
Automation-first ops with a multilingual AI assistant; industry‑first Automated Services to scale personalized workflows; one platform covering housekeeping, maintenance, collaboration and QA; strong configurability and analytics that surface cost drivers; rapid onboarding and time‑to‑value. With seamless integration to Mews products and our automated services - this makes personalization at scale possible
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you are looking to streamline your operations and ensure that guest requests and upsells are handled effortlessly. Flexkeeping is a solid choice for hotels that want to deliver a more seamless experience for both staff and guests.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you are looking to streamline your operations and ensure that guest requests and upsells are handled effortlessly. Flexkeeping is a solid choice for hotels that want to deliver a more seamless experience for both staff and guests.
Go with Flexkeeping if you want your team to stay aligned and tasks to be handled reliably. It’s a great choice for hotels that want smoother operations and happier guests without adding extra work for staff.
To get the most out of Flexkeeping, lean into its automation from day one. The platform is strongest when it’s configured to mirror your real processes, allowing its intelligent routing and performance insights to work at full capacity. Once set up, you’ll see smoother team coordination, fewer missed tasks, and a clearer view of where your hotel can gain efficiency and profitability.
A lot of the people who work at flexkeeping were previously in roles in the hospitality industry. One advice would be to be as open and transparent about what you need as they will be very understanding and are willing to offer you the best support possible
Run a focused 30‑day pilot: translate your existing SOPs into workflows and checklists, set 2–3 clear KPIs (e.g., room turnaround time, first‑time‑fix rate, response SLAs), and iterate weekly with supervisors and maintenance.
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News
Flexkeeping
1 month ago
Flexkeeping and MARA Solutions Integration Turns Guest Feedback Into Real-Time Tasks
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CLLIX Apartments & Hotels Expands Flexkeeping Rollout Following Pilot Success at Brisbane Skytower
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2 months ago
Flexkeeping Unveils Workflow Builder: The No-Code Automation Creator for Hotel Operations
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2 months ago
How Hotel Oderberger Berlin Increased Productivity by 89% and Saved Over 30 Hours Monthly with Flexkeeping
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3 months ago
Flexkeeping Launches New Analytics Dashboard to Bring Clarity to Housekeeping Performance
Flexkeeping
3 months ago
Hotel Oderberger Berlin Improved Productivity by 89% with Flexkeeping
Flexkeeping
4 months ago
Flexkeeping Voted HotelTechAwards Finalist For Best Housekeeping and Staff Collaboration Software
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5 months ago
Flexkeeping Introduces New Tool to Predict Room Upgrades and Streamline Planning
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5 months ago
ISS Norway Digitizes Outsourced Housekeeping With Flexkeeping
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Flexkeeping by Mews Set to Launch Advanced Capabilities in 2026
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How ISS Future-Proofed Its Housekeeping Services
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Amano Hotels Expands Flexkeeping’s Automation Tech Across EU & UK
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Flexkeeping Elevates Guest Personalization at Valamar with Full Rollout of Automated Services
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11 months ago
Villa Copenhagen Automates Over 13,700 Tasks in 3 Months Using Flexkeeping’s Automated Services
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1 year ago
Flexkeeping Launches Breakthrough Solution to Completely Automate Personalized Guest Experiences
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Housekeeping Automation at REVO Munich
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Strawberry Chooses Flexkeeping to Completely Automate its Operations
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Flexkeeping Launches First-Ever AI Voice Assistant For Multilingual Hotel Teams
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FlexKeeping Introduces Innovative Automated Cleanings Feature to Enhance Housekeeping Efficiency and Customisation
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The Remington Orange achieves housekeeping triumph with Flexkeeping
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3 years ago
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Support
Verified Support
Flexkeeping has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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