We are thrilled to hear how ALICE keeps your team in control. Thanks for your review and feedback!
Ratings Snapshot
91%
Recommend
#1
Popularity index
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #1 out of 29 in Concierge Software
Ease of Use
4.6/5
ROI
4.4/5
Implementation
4.4/5
Customer Support
4.4/5
Verified Customer Support
ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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Most popular for
ALICE Guest Services Overview
ALICE Guest Services Overview
Equip your front desk agents and concierge to not only meet, but exceed guest expectations at scale. Track and respond to requests and complaints in seconds to achieve the ultimate guest satisfaction with fast, personalized service.
About ALICE View website
Founded in 2013 | Headquarters in New York United States | 107 employeesALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...
Other Products by ALICE
1/7
Integrates with
- Property Management Systems
- Staff Collaboration Tools
- Mobile Key & Keyless Entry
Need a custom integration?
What customers love about ALICE Guest Services
91% recommend
Chef Concierge in New York (United States)
Alice (Concierge) is user-friendly with keen aesthetics. I love the fact that we have the ability to customize any and all of our tickets to mold to the needs of our property and desk. I also quite enjoy the easy text ...
Shipping & Retail Coordinator in Englewood (United States)
There are a lot of different options you can add onto each tab to create the layout that works best for you. It's simple and direct, but has all the information you need.
Concierge in Napa (United States)
- User friendly - The software is very easy to use - ALICE is a great tool for the concierge and front desk to share information about guests - Far away more easy to use than GoConcierge - I like that it's possible f...
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.
by Jennifer Bumgardner (INTELITY) on December 15, 2021
See more answers (6)
Question:
What differentiates this product or service from the competition?
Answer:
The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.
by Jennifer Bumgardner (INTELITY) on December 15, 2021
See more answers (6)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.
by Jennifer Bumgardner (INTELITY) on December 15, 2021
See more answers (6)
Recommended by
Show More (2)
Jennifer Bumgardner
Customer Success Manager @ INTELITY
Kees Zorge
Founder / CEO @ Omniboost BV
Fabricio Titiro
Principal Product Manager - Partnerships @ Oracle Hospitality
Sarah Duguay
Marketing & Communications Specialist @ WebRezPro Property Management System
Mike Provost
Sr. Manager, Hotel Integrations Strategy @ Oracle Hospitality
Want to go behind the scenes and see how ALICE Guest Services works?
Clients & references
References & testimonials
We gave ALICE a wish-list for the ultimate concierge solution. A system that would allow us to curate local vendors, capture reservations, and communicate with guests in mobile and SMS. I’m ecstatic...
With ALICE, there’s a lot less stress at the front desk. There are only so many calendar notifications you can send yourself.
Case studies
- Not Your Typical COVID Story: $1.3 Million in New Revenue + Happier Hotel Guests & Staff
- Clarion Hotel The Hub
- Elevating the World's Leading Luxury Hotel Experience
- Royal Mansour Marrakech
Awards & Certifications
Active Markets
MARKETS SERVED
- South America
- Central America
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- Europe
- United States of America
- Mexico
- Canada
- Spain
- United Kingdom
- Aruba
- Italy
- Japan
- Turkey
January 11, 2023
ALICE Guest Services Review: Great service
General manager from Resorts in Hopkins (Belize)
Recommend
10/10
What do you like most?
- fast and efficient as you request they assist - reliable and dependable to get your work be easier in every day task.
What do you dislike or think could be improved?
I have nothing to say about improvements, continuing doing the great job , especially during this covid service n reliableness is a key.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
On Dec 15, 2021 Halley S. from ALICE replied:
December 31, 2022
ALICE Guest Services Review: Amazing
Hotel Manager from Other in New Orleans (United States of America)
Recommend
10/10
What do you like most?
I love the fact that this system is so user friendly. I was so reluctant learning a new system, but you guys have made it so easy. Julius is "amazing".
What do you dislike or think could be improved?
-I would like to see more webinars to and refresher courses on the Alice platform. -Webinars on new features when they are implemented
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
On Oct 25, 2021 Halley S. from ALICE replied:
We love that the ALICE platform helps your team deliver exceptional guest service - easily & qui...
December 15, 2022
ALICE Guest Services Review: This software is a great help in keeping track of day to day operations
Residences Concierge from Luxury Hotels in (Cayman Islands)
Recommend
9/10
What do you like most?
It is very convenient to keep record of all the guest queries and reservations which makes it handy to use.
What do you dislike or think could be improved?
Not much to improve as its already good but just if we can have the cancelled reservations removed so that it reduces the load.
Customer Support
4
Ease of Use
5
Value for money
4
Implementation
5
On Dec 15, 2022 Lorenzo P. from ALICE replied:
We appreciate your thoughtful feedback and suggestions! It is great to hear how your front of house ...
December 15, 2022
ALICE Guest Services Review: Alice is awesome.
Front Office Manager from Branded Hotels in Annapolis (United States of America)
Recommend
10/10
What do you like most?
I love the functionality and multi purpose aspects of the product. I am so very happy that my company chose this software.
What do you dislike or think could be improved?
We have some employees like housekeeping that use the mobile versions of the app. If I place a ticket it mainly doesn’t update for them and that is a major disadvantage.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Dec 15, 2022 Lorenzo P. from ALICE replied:
This is awesome to hear! Thanks for using ALICE to go digital with your operations. We appreciate yo...
December 15, 2022
ALICE Guest Services Review: Can't live without it!
Housekeeping Manager from Luxury Hotels in San Diego (United States of America)
Recommend
10/10
What do you like most?
The best Housekeeping Software out there, seamless rooms assignment, guests' requests and SMS feature that's critical to the operation, Tracking the room attendant progress a big plus as well!
What do you dislike or think could be improved?
The ability to have the hotel create sections room assignment, and to sort the room attendant section assignment by alphabetical order
Customer Support
4
Ease of Use
4
Value for money
5
Implementation
4
On Dec 15, 2022 Lorenzo P. from ALICE replied:
We are happy to hear how ALICE serves your team and helps improve guest relationships. Thanks for yo...
December 15, 2022
ALICE Guest Services Review: Smooth
Senior Concierge from Luxury Hotels in Abu Dhabi (United Arab Emirates)
Recommend
10/10
What do you like most?
I like the interface and the simplicity of using it. It's truly a no-brainer to use, and I appreciate that it's web-based, so there's no need for me to install or download anything. I like how there are s...
What do you dislike or think could be improved?
I've worked with software for almost 3 year now. It's a really useful tool, but I would like to see better customer service. Unfortunately, every time I have submitted a support ticket, I don't get any re...
Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4
On Dec 15, 2022 Lorenzo P. from ALICE replied:
Thanks for your review of ALICE! We love that our platform helps you communicate with guests and amo...
Pricing
Monthly subscription (/room/month)
Less than $3/room/month
Recent News & Content
Recent articles
Resources & reports
Concierge Software
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The Hotel Technology Buyer's Guide
Guest Messaging Software
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Hotel Operations Unleashed: 99 Tips, Tricks, Hacks, and Solutions
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Personal Concierge Service Manager in Cabo San Lucas (Mexico)
It combines two very important tools for the hotel operation, specifically the Front of the house division.