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ALICE Guest Services by Actabl

4.5 (733 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Jose, Bryan, Sebastien + 52 more experts recommend Actabl

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ALICE Guest Services by Actabl

4.6 (733 REVIEWS)

Ranked 1 (out of 41) in Concierge Software

2026 Winner Hotel Software

Hoteliers voted Actabl as the #1 Concierge Software provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

More Satisfaction, Less Glitches

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92% recommended by 1789 hotels

Rosewood, Montage, Posadas & 1786 others

Bell avatar Bell - AI powered product analyst

I analyzed all of Actabl’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

ALICE Concierge software stands out in the hotel industry by considerably enhancing guest services through efficient request management, reservation bookings, and communication with guests via SMS, email, and in-app messaging. Designed to elevate the guest experience while streamlining operational workflows, ALICE improves staff productivity by facilitating seamless integration with other hotel systems and vendors. However, some reviews note room for improvement in mobile app functionality and reporting customization.

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Rosewood, Montage, Posadas & 1786 others

Read their reviews

What Types of Hotels Actabl is Popular For

Size

48 | X-Small (1-9 room)

113 | Small (10-49 room)

338 | Mid-Sized (50-99 room)

1515 | Large (100-499 room)

390 | X-Large (500+ room)

Country

1950 | United States

97 | Mexico

61 | Canada

27 | United Kingdom

26 | United Arab Emirates

19 | Sweden

17 | India

15 | Norway

11 | South Africa

10 | Turkey

10 | Spain

9 | Saudi Arabia

7 | Japan

7 | Italy

6 | Ireland

6 | Indonesia

5 | Thailand

5 | Singapore

5 | Bahamas

5 | Cyprus

4 | Malaysia

4 | Vietnam

4 | China

4 | Australia

3 | Cayman Islands

3 | Netherlands

3 | Morocco

3 | Colombia

3 | Hungary

3 | Brazil

3 | Austria

3 | Egypt

2 | Jordan

2 | Sri Lanka

2 | Poland

2 | Kazakhstan

2 | Turks and Caicos Islands

2 | Czech Republic

2 | Peru

2 | Qatar

2 | Oman

2 | Ethiopia

2 | Portugal

2 | Belgium

2 | Puerto Rico

2 | Pakistan

2 | Bahrain

1 | Finland

1 | Philippines

1 | French Polynesia

1 | France

1 | Hong Kong

1 | Belize

1 | Rwanda

1 | Switzerland

1 | Greece

1 | Denmark

1 | Azerbaijan

1 | Guatemala

1 | Laos

1 | Maldives

1 | Albania

1 | Montenegro

1 | Panama

1 | Kenya

1 | Germany

1 | Bangladesh

1 | Kuwait

1 | Fiji

1 | Cambodia

Type

1315 | Branded Hotels

1103 | Luxury Hotels

1003 | Boutique Hotels

945 | Resorts

845 | Bed & Breakfast & Inns

806 | Airport/Conference Hotels

631 | City Center Hotels

489 | Limited Service & Budget Hotels

230 | Extended Stay & Serviced Apartments

106 | Casinos

102 | Hostels

82 | Vacation Rentals & Villas

63 | Motels

61 | RV Parks & Campgrounds

Region

2108 | North America

114 | Europe

65 | Asia Pacific

57 | Middle East

18 | Africa

13 | Central America

10 | South America

6 | Oceania

Category

733 | Concierge Software

600 | Scheduling & Workforce Management

517 | Business Intelligence

516 | Housekeeping Software

446 | Hotel Maintenance Software

406 | Staff Collaboration Tools

155 | Employee Engagement Software

94 | Hotel Accounting Software

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Actabl Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Concierge Software for Small Hotels
#1 of 2
Best Concierge Software for Mid-sized Hotels
#1 of 5
Best Concierge Software for Large Hotels
#1 of 4

Actabl Concierge Software Rankings

By size
Best Concierge Software for Small Hotels 92% recommended by 35 Small hotels
#1 of 2
Small hotels say that Actabl's Concierge Software is favored in verified HotelTechReport reviews for its user-friendly interface, seamless communication tools, and effective task management. These strengths help Small hotels streamline operations and enhance guest experiences efficiently.
Best Concierge Software for Mid-sized Hotels 90% recommended by 296 Mid-sized hotels
#1 of 5
Mid-sized hotels say that Actabl's Concierge Software is valued for seamless guest communication, efficient task management, and user-friendly customization, according to verified HotelTechReport reviews. These strengths are crucial for optimizing operational processes in Mid-sized hotel environments.
Best Concierge Software for Large Hotels 90% recommended by 229 Large hotels
#1 of 4
Large hotels say that Actabl's Concierge Software ranks highly for its verified HotelTechReport reviews, citing ease of use, effective interdepartmental communication, and seamless guest experience management. Large properties appreciate its ability to streamline operations, enhance coordination, and personalize guest interactions.
Best Concierge Software for Enterprise Hotels 88% recommended by 130 Enterprise hotels
#1 of 3
X Large hotels say that Actabl's Concierge Software, praised in verified HotelTechReport reviews, excels at enhancing interdepartmental communication and streamlining guest service tasks. X Large properties benefit from its user-friendly interface and effective task management, ensuring coordinated and efficient operations.
By type
Best Concierge Software for Luxury Hotels 90% recommended by 519 Luxury Hotels hotels
#1 of 4
Luxury hotels say that Actabl's Concierge Software ranks highly in verified HotelTechReport reviews for its intuitive design, facilitating enhanced guest communication and efficient itinerary management. This capability is crucial in meeting the high standards of luxury hospitality, ensuring seamless operations.
Best Concierge Software for RV Parks & Campgrounds 90% recommended by 24 RV Parks & Campgrounds hotels
#1 of 1
Rv-Parks-Campgrounds hotels say that Actabl's Concierge Software is highly rated due to its ease of use, effective team communication, and simplified guest management, as mentioned in verified HotelTechReport reviews. These strengths are crucial for efficient operations and guest satisfaction in such environments.
Best Concierge Software for Vacation Rentals & Villas 93% recommended by 44 Vacation Rentals & Villas hotels
#1 of 2
Vacation-Rentals-Villas hotels say that Actabl's Concierge Software, according to verified HotelTechReport reviews, is valued for its real-time guest communication features and ease of generating detailed guest itineraries. It enhances operational efficiency, notably streamlining responsiveness and inter-departmental communication.
Best Concierge Software for Extended Stay & Serviced Apartments 93% recommended by 47 Extended Stay & Serviced Apartments hotels
#1 of 2
Extended-Stay-Serviced-Apartments hotels say that Actabl's Concierge Software simplifies guest itinerary management, enhances internal communication, and empowers responsive guest interactions, according to verified HotelTechReport reviews. These features are highly valued for streamlining extended-stay operations.
Best Concierge Software for Limited Service & Budget Hotels 94% recommended by 96 Limited Service & Budget Hotels hotels
#1 of 2
Limited-Service-Budget hotels say that Actabl's Concierge Software stands out in verified HotelTechReport reviews for its user-friendly interface and efficient communication features. They value the seamless task management and customizable reporting, which enhance operational efficiency and streamline guest services.
Best Concierge Software for Airport/Conference Hotels 88% recommended by 150 Airport/Conference Hotels hotels
#1 of 3
Conference hotels say that Actabl's Concierge Software ranks highly in Conference due to its ease of navigation, compatibility with Opera, and capability to organize itineraries, as emphasized in verified HotelTechReport reviews. Additionally, features that streamline guest communications and enable department accountability are valued advantages.
Best Concierge Software for Bed & Breakfast & Inns 91% recommended by 210 Bed & Breakfast & Inns hotels
#1 of 4
Bed-N-Breakfast hotels say that Actabl's Concierge Software ranks highly according to verified HotelTechReport reviews due to its user-friendly interface, efficient guest communication tools, and seamless integration with other systems, which enhance operational effectiveness for small properties.
Best Concierge Software for Boutique Hotels 91% recommended by 310 Boutique Hotels hotels
#1 of 5
Boutique hotels say that Actabl's Concierge Software excels according to verified HotelTechReport reviews for its ease of use, effective guest communication via SMS, and seamless integration with other hotel systems. These features enhance the guest experience and streamline boutique operations.
Best Concierge Software for Branded Hotels 89% recommended by 223 Branded Hotels hotels
#1 of 5
Branded hotels say that Actabl's Concierge Software, mentioned in the verified HotelTechReport reviews, excels due to its intuitive user interface, efficient task management capabilities, and seamless communication features. These strengths align well with Branded hotels' needs for streamlined guest services and enhanced operational efficiency.
Best Concierge Software for Casinos 89% recommended by 41 Casinos hotels
#1 of 1
Casino hotels say that Actabl's Concierge Software excels due to its user-friendly interface and communication features, enabling efficient coordination and quick guest service, as highlighted in verified HotelTechReport reviews. Additionally, its task management capabilities benefit operational efficiency in Casino settings.
Best Concierge Software for City Center Hotels 91% recommended by 172 City Center Hotels hotels
#1 of 5
City-Center-Hotel hotels say that Actabl's Concierge Software ranks highly, based on verified HotelTechReport reviews, due to its effective communication features, seamless task organization, and user-friendly interface. These strengths are crucial in enhancing guest service efficiency within City-Center-Hotel.
Best Concierge Software for Hostels 90% recommended by 20 Hostels hotels
#1 of 1
Hostel hotels say that Actabl's Concierge Software ranks highly based on verified HotelTechReport reviews due to its strong interdepartmental communication capabilities, user-friendly interface, and efficient maintenance and housekeeping request handling, which enhance operational efficiency and guest satisfaction.
Best Concierge Software for Motels 93% recommended by 12 Motels hotels
#1 of 1
Motel hotels say that Actabl’s Concierge Software is highly regarded in verified HotelTechReport reviews for its user-friendly interface, seamless SMS communication capabilities, and efficient task management. These features are particularly valued by Motel hotels for enhancing guest satisfaction and operational efficiency.
Best Concierge Software for Other 87% recommended by 73 Other hotels
#1 of 2
Other hotels say that Actabl's Concierge Software ranks highly in verified HotelTechReport reviews due to its user-friendly interface and streamlined communication features, crucial for managing housekeeping and guest requests. Its integration capability and instant alert system enhance efficiency and coordination across departments in Other hotels.
Best Concierge Software for Resorts 90% recommended by 392 Resorts hotels
#1 of 4
Resort hotels say that Actabl's Concierge Software, based on verified HotelTechReport reviews, excels in facilitating seamless guest communication and task coordination, enhancing operational efficiency. Notable strengths include effective itinerary management, real-time task tracking, and streamlined interdepartmental collaboration, crucial for meeting resort guest expectations.
By region
Best Concierge Software for hotels in Europe 94% recommended by 48 hotels in Europe
#1 of 4
Hotels in Europe say that Actabl's Concierge Software, specifically Alice, provides essential functionalities like task management and communication that enhance their daily operations, but they seek improvements in areas such as mobile app performance, dashboard customization, and integration with existing systems like restaurant and room management software. They emphasize the importance of user-friendly interfaces and efficient guest communication tools, particularly considering the diverse operational needs of European hotels, which include the flexibility to personalize interfaces and seamlessly integrate various hospitality services.
Best Concierge Software for hotels in North America 89% recommended by 589 hotels in North America
#1 of 2
Hotels in North America say that while Actabl's Concierge Software, Alice, excels in streamlining guest communication and organizing hospitality operations, there are areas for improvement to better cater to their specific needs. A common theme among the reviews is the software's strong facilitation of interdepartmental communication and user-friendly interface, which are vital for operational efficiency and guest satisfaction in the fast-paced North American hotel industry. However, users express a desire for enhanced customization in reporting, a more modern interface, and improved integration with existing systems like PMS, which are critical considerations for maximizing productivity and tailoring the software to specific hotel ecosystems.
Best Concierge Software for hotels in Asia Pacific 93% recommended by 20 hotels in Asia Pacific
#2 of 3
Hotels in Asia Pacific say that Actabl's Concierge Software effectively streamlines communication and enhances team collaboration, which is crucial for the diverse and often large-scale operations characteristic of the region. They value user-friendliness, customization options, and ability to work across multiple departments, considering the high volume of guest interactions and extensive service offerings typical in their hotels. However, they also emphasize the need for robust integration capabilities with existing systems, comprehensive support and training for maximizing functionality, and improvements in language accessibility, reflecting their diverse workforce and guest populations.
Best Concierge Software for hotels in Middle East 93% recommended by 20 hotels in Middle East
#1 of 3
Hotels in the Middle East say that Actabl's ALICE Concierge Software significantly enhances operational efficiency by integrating various departmental functions into a streamlined platform, critically important in a region where seamless guest experiences and rapid service delivery are paramount. The software's real-time task management and user-friendly interface are praised for improving internal collaboration and communication, though there's a noted desire for quicker customer support and better mobile app functionality, reflecting the high premium these hotels place on robust, adaptive technology solutions that cater to their unique operational needs and preferences.
Best Concierge Software for hotels in Central America 91% recommended by 7 hotels in Central America
#1 of 1
Hotels in Central America say that Actabl's Concierge Software aligns well with their operational needs, emphasizing simplicity, ease of use, and efficient organization of guest reservations and tasks. Key features such as easy navigation, data accessibility, and the ability to handle detailed itineraries and repeat bookings are especially important in this region's hospitality industry, where maintaining seamless service and effective communication with guests is crucial. While some users noted potential improvements in app speed and automated processes, the software's reliability and comprehensive service support are highly valued amid ongoing challenges like high data loads and security considerations.
By country
Best Concierge Software for hotels in United Arab Emirates 88% recommended by 10 hotels in United Arab Emirates
#1 of 2
Hotels in the United Arab Emirates say that Actabl's Concierge Software, particularly the ALICE app, significantly enhances operational efficiency and guest satisfaction by integrating various hotel departments onto a unified platform. Important for UAE hotels, the software offers seamless real-time task management and customization, which is highly valued in their fast-paced, service-oriented environment. However, users suggest improvements in user interface intuitiveness, notification systems, and compatibility with certain mobile brands, to better suit their diverse operational needs and enhance overall user experience.
Best Concierge Software for hotels in Canada 86% recommended by 22 hotels in Canada
#1 of 1
Hotels in Canada say that Actabl's Alice Concierge Software offers a robust platform with strong potential to streamline hotel operations, particularly through its guest communication and efficient task management features. However, they also highlight the need for enhancements such as improved internal communication tools, user-friendly two-factor authentication, and better data integration with PMS systems. These enhancements are crucial for Canadian hotels seeking to optimize operational efficiency and improve overall user satisfaction, while accommodating their bilingual support requirements and maintaining seamless internal coordination.
Best Concierge Software for hotels in Spain 96% recommended by 8 hotels in Spain
#1 of 1
Hotels in Spain say that Actabl's Concierge Software enhances operational efficiency, particularly in labor management and activity tracking, which is crucial for their hospitality needs. The software's user-friendly interface and ability to centralize bookings and itineraries are highly valued, yet there are calls for improved mobile functionality and intuitive administrative features. Spanish hotels particularly appreciate the capacity for quick responses to queries and the ability to personalize alerts for specific local interests such as golf, underscoring the importance of tailored functionality and strong customer support in their operational landscape.
Best Concierge Software for hotels in United Kingdom 93% recommended by 15 hotels in United Kingdom
#1 of 2
Hotels in the United Kingdom say that Actabl's Concierge Software, particularly the Alice system, offers an intuitive and user-friendly interface essential for maintaining and improving workflow, which aligns well with the operational needs of UK properties. While users appreciate its ability to streamline tasks and improve communication across departments, they express a desire for improved integration with other hotel systems like Opera and enhancements such as more security options, chat functions, and booking capabilities for additional services. This reflects the UK's hotel market focus on both operational efficiency and enhanced guest interaction through integrated technology solutions.
Best Concierge Software for hotels in Italy 90% recommended by 6 hotels in Italy
#1 of 1
Hotels in Italy say that Actabl's Concierge Software stands out for its user-friendliness and efficiency, which are crucial for the complex operational needs typical of Italian hotels. The platform effectively enhances communication among departments, minimizes internal calls, and streamlines workflows by centralizing data and tasks across all departments. However, they suggest improvements in CRM and calendar integrations, guest privacy options, and interface connections with other systems to better tailor to specific operational and guest engagement practices in the hospitality sector.
Best Concierge Software for hotels in Japan 100% recommended by 6 hotels in Japan
#1 of 1
Hotels in Japan say that Actabl's Concierge Software, with its user-friendly interface and functionality, aligns well with their operational needs by facilitating seamless guest schedule organization and promoting a paperless, sustainable environment. They appreciate its efficiency in enhancing customer experience and enabling team communication, crucial aspects for Japanese hotels focused on high service standards. However, they note a preference for enhanced language support and better integration with Property Management Systems (PMS) to fully meet their expectations.
Best Concierge Software for hotels in Mexico 95% recommended by 66 hotels in Mexico
#1 of 1
Hotels in Mexico say that Actabl’s Concierge Software, particularly ALICE, aligns well with their operational needs, emphasizing ease of use and efficiency in guest service management. The software is praised for streamlining communication across departments, efficiently managing guest itineraries and requests, and providing a user-friendly interface that is crucial for high-volume tourist areas. However, Mexican hoteliers are looking for added functionality like more intuitive mobile app navigation, enhanced reporting capabilities, and further customization, especially in providing services in multiple languages to cater to diverse guest demographics.
Best Concierge Software for hotels in Turkey 98% recommended by 6 hotels in Turkey
#1 of 1
Hotels in Turkey say that Actabl's Concierge Software, specifically Alice, is highly effective in organizing daily operations, facilitating clear communication across departments, and providing detailed report customization, which are crucial for efficient hotel management in the region. However, they also highlight the need for improvements in mobile compatibility and user interface simplicity to enhance accessibility and usability, reflecting the growing importance of mobile integration and ease of use in Turkish hotels' technology decisions.
Best Concierge Software for hotels in United States 88% recommended by 501 hotels in United States
#1 of 2
Hotels in the United States say that Actabl's Concierge Software perfectly addresses their operational needs, highlighting its user-friendly interface and efficiency in communication across departments. The software's seamless integration with existing systems and real-time updates are particularly valued, helping streamline guest services, enhance accountability, and ultimately improve the guest experience. While the demand for enhanced customization and quicker data integration persists, the platform remains a preferred choice due to its ability to significantly reduce manual processes and support dynamic hotel environments.

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What is Actabl?

Founded in 2022 | Headquarters in San Francisco (United States) | 294 employees
ALICE Guest Services by Actabl is a comprehensive guest engagement platform designed to streamline and enhance hotel operations. This software centralizes the management of guest requests, reservations, and inter-departmental communication, enriching the guest experience and boosting hotel productivity. Its robust features allow for detailed customization of guest itineraries and efficient handling of requests via SMS. Additionally, it offers comprehensive tracking of work orders and activities, ensuring seamless collaboration across departments. Key functionalities include vendor integration, lost and found tracking, and preventive maintenance, all aimed at operational efficiency. Though improvements in system responsiveness and mobile app usability are suggested, ALICE Guest Services remains a valuable tool for hotels aiming to provide fast, personalized service.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Actabl products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Actabl

FAQs

Capabilities

Get more satisfaction with fewer glitches

Provide Personalized Service

Escalate Complaints

Have Information at Your Fingertips

Get to Know Your Guests

Features

Branding & Customization

4/5 features

Logistics & Fulfillment

4/5 features

Vendor Management

4/5 features

Guest Communication

4/5 features

Available Add-ons & Modules

Guest Messaging

Guest Messaging Software
Send direct, automated, or hotel-wide broadcast messages to guests, giving you multiple options for real-time, contactless communication.

PREMIUM ADD-ON

Service Delivery

Staff Collaboration Tools
Help staff work together as one cohesive team instead of in siloed departments. Ensure all service requests are met consistently and on time, without radios, paper, pens, or physical contact.

PREMIUM ADD-ON

Actabl Reviews Summary

4.5
Very Good
733 reviews
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.4/5
Implementation
4.4/5

Recommended by

Luxury Hotels 90% recommended by 534 Luxury Hotels
Resorts 90% recommended by 405 Resorts
Boutique Hotels 91% recommended by 322 Boutique Hotels
Branded Hotels 88% recommended by 226 Branded Hotels
Bed & Breakfast & Inns 91% recommended by 215 Bed & Breakfast & Inns
City Center Hotels 91% recommended by 181 City Center Hotels
Airport/Conference Hotels 88% recommended by 176 Airport/Conference Hotels
Limited Service & Budget Hotels 94% recommended by 100 Limited Service & Budget Hotels
Extended Stay & Serviced Apartments 93% recommended by 48 Extended Stay & Serviced Apartments
Vacation Rentals & Villas 93% recommended by 45 Vacation Rentals & Villas
Casinos 89% recommended by 41 Casinos
RV Parks & Campgrounds 88% recommended by 26 RV Parks & Campgrounds
Hostels 90% recommended by 20 Hostels
Motels 93% recommended by 12 Motels

Achievements

Trending Product

This vendor's trending score is rising, ALICE Guest Services by Actabl is the #1 most trending product in the Concierge Software category (out of 41) and the #7 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Actabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Actabl as the #1 Concierge Software provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Actabl Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Actabl Average Actabl

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References

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Featured Customers

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4.6 (94 REVIEWS)

Actabl Reviews

Hotelier Rating

Excellent
547
Very Good
91
Average
56
Poor
20
Terrible
19

Property Size

  • X-Small (6)
  • Small (35)
  • Mid-Sized (98)
  • Large (447)
  • X-Large (132)

Country

  • United States
    United States
    (513)
  • Mexico
    Mexico
    (67)
  • Canada
    Canada
    (24)
  • United Kingdom
    United Kingdom
    (15)
  • United Arab Emirates
    United Arab Emirates
    (10)
  • Spain
    Spain
    (10)
  • Japan
    Japan
    (7)
  • Italy
    Italy
    (6)
  • Turkey
    Turkey
    (6)
  • Hungary
    Hungary
    (3)
  • Cayman Islands
    Cayman Islands
    (3)
  • India
    India
    (3)
  • Cyprus
    Cyprus
    (3)
  • China
    China
    (3)
  • Norway
    Norway
    (2)
  • Malaysia
    Malaysia
    (2)
  • Netherlands
    Netherlands
    (2)
  • Bahamas
    Bahamas
    (2)
  • French Polynesia
    French Polynesia
    (1)
  • Indonesia
    Indonesia
    (1)
  • Germany
    Germany
    (1)
  • Austria
    Austria
    (1)
  • Peru
    Peru
    (1)
  • Greece
    Greece
    (1)
  • Egypt
    Egypt
    (1)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (1)
  • Laos
    Laos
    (1)
  • Belgium
    Belgium
    (1)
  • Australia
    Australia
    (1)
  • Kazakhstan
    Kazakhstan
    (1)
  • Poland
    Poland
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Oman
    Oman
    (1)
  • Thailand
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Looking for specific info?

10

Alice software helps me better visualize and optimize my performance in my role as Head Concierge.

Head Concierge from 200 to 499 room Bed & Breakfast & Inn in Madrid (Spain)

Verified
2 months ago
Alice software helps me visualize and optimize my work as Head Concierge. All the information is displayed very clearly. This allows me to work more efficiently and make better decisions
Country Spain
Head Concierge
Large Hotel
Share review
10

Great tool needs more customer support

Concierge from 500+ room Bed & Breakfast & Inn in Banff (Canada)

Verified
2 months ago
Love using it for making guest itineraries, follow up on requests, use it for creating reminders as well for different tasks.
Country Canada
Concierge
X-Large Hotel
Share review
10

Alice is a great software to use! User-Friendly

Concierge from 500+ room Luxury Hotel in Lake Louise (Canada)

Verified
2 months ago
I love the details of software development! It allows more of clarification and quick to use with no glitches. Recommended for any enhanced monitoring system for actions required to be taken by the company.
Country Canada
Concierge
X-Large Hotel
Share review
10

Concierge Specialist

Concierge Specialist from 50-74 room Bed & Breakfast & Inn in Seacrest Beach (United States)

Verified
2 months ago
This application is a wonderful tool for our concierge team where we are able to communicate with guests, make reservations, and record events. It makes our job easier and we are ecstatic to be working with Actabl!
Country United States
Concierge Specialist
Mid-Sized Hotel
Share review
10

Alice has made all aspects easier for all departments

Enigneering Tech. from 200 to 499 room Luxury Hotel in Albuquerque (United States)

Verified
2 months ago
Ease! All Department use it and the guest experience better with Alice! all departs can set tickets for other when a problem is seen.
Country United States
Enigneering Tech.
Large Hotel
Share review
9

Actabl Review

Concierge from 500+ room Luxury Hotel in Los Angeles (United States)

Verified
2 months ago
It makes it easy to submit requests for guests and communicate with other departments on their behalf. The system is user-friendly and visually appealing, which makes it simple to navigate. I also appreciate the ability to expedite requests when something urgent comes up.
Country United States
Concierge
X-Large Hotel
Share review
10

Seamless Software

Concierge from 75-99 room Resort in Cancun (Mexico)

Verified
2 months ago
I like how seamless Alice makes communications between me and my colleagues. It's easy to use and getting help is extremely easy to do.
Country Mexico
Concierge
Mid-Sized Hotel
Share review
10

It is a must to have Concierge Software in a luxury hotel.

Cluster Director of IT from 75-99 room Bed & Breakfast & Inn in ‪Otemachi‬ (Japan)

Verified
2 months ago
Concierge Software provides all the details for our concierge team while ensuring nothing is missing in addition to extra alert.
Country Japan
Cluster Director of IT
Mid-Sized Hotel
Share review
Lorenzo from Actabl replied
Thank you for taking the time to leave a review for Actabl! We value your feedback!
10

Very handy tool

Concierge from 200 to 499 room Boutique in Atalaya Isdabe (Spain)

Verified
2 months ago
Alice is the tool we use most frequently at the Concierge desk. It is a very effective system that helps us work with guests in many aspects, such as managing reservations, checking and confirming bookings, and handling guest requests. Overall, it is a great support for our daily operations.
Country Spain
Concierge
Large Hotel
Share review
10

A great ally building the guest's experience

Assistant front office manager from 100 to 199 room Boutique in San Jose del Cabo (Mexico)

Verified
2 months ago
The platform is very intuitive and is a great tool to keep track of many aspects of the daily operation, plus the fact that we can keep track of all the intel we could gather is very handy
Country Mexico
Assistant front office manager
Large Hotel
Share review
Kara from Actabl replied
Thank you for taking the time to leave a review for Actabl! We value your feedback!
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Alice's ticketing system excels at centralizing hotel operations, streamlining guest requests, and improving cross-department communication—especially for housekeeping and engineering teams. Its strength lies in clear task routing, SLA tracking, and a mobile-first workflow that keeps staff coordinated and accountable. Many hotels use ALICE alongside Canary, where Canary Messaging integrates directly with their ticketing platform, enabling seamless guest-to-staff communication and automated ticket creation.

by Bryan Michalis (Canary Technologies) on June 30, 2026

Question:

What differentiates this product or service from the competition?

Answer:

ALICE differentiates itself by combining concierge tools, housekeeping, and maintenance into one unified operations platform rather than relying on separate, siloed systems. Its mobile-first design and real-time cross-department visibility make it especially effective at keeping teams coordinated and accountable. Many properties also pair ALICE with Canary Messaging, which integrates directly with their ticketing workflow to connect guest requests seamlessly into ALICE’s operations system.

by Bryan Michalis (Canary Technologies) on June 30, 2026

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you’re considering ALICE, the best advice is to map out exactly which departments will use it and commit to cross-department adoption from day one. ALICE delivers the most value when housekeeping, engineering, and the front desk all participate consistently—otherwise you only get a fraction of the operational visibility it’s designed to provide.

by Bryan Michalis (Canary Technologies) on June 30, 2026

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 11 recommend
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Are you a consultant or vendor that recommends Actabl? Leave a recommendation

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Actabl Integrations

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2026

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