ALICE Guest Services

Ranked 1 (out of 28) in Concierge Software

Concierge Software

More Satisfaction, Less Glitches

Ratings Snapshot

Certificate of Excellence
Read 517 reviews
90%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 28 in Concierge Software

Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.3/5
Customer Support
4.4/5
Verified Customer Support

ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Luxury Hotels 254 verified reviews
    88%
  • Resorts 169 verified reviews
    91%
  • Boutiques 71 verified reviews
    90%
  • Branded Hotels 66 verified reviews
    85%
  • Bed & Breakfast & Inns 28 verified reviews
    94%
  • City Center Hotels 27 verified reviews
    91%
  • Airport/Conference Hotels 21 verified reviews
    88%
  • RV Parks & Campgrounds 15 verified reviews
    86%
  • Casinos 14 verified reviews
    91%
  • Vacation Rentals & Villas 14 verified reviews
    95%
  • Limited Service & Budget Hotels 7 verified reviews
    97%
  • Extended Stay & Serviced Apartments 6 verified reviews
    92%
  • Hostels 5 verified reviews
    92%
  • Motels 3 verified reviews
    90%

ALICE Guest Services Overview

ALICE Guest Services Overview

Equip your front desk agents and concierge to not only meet, but exceed guest expectations at scale. Track and respond to requests and complaints in seconds to achieve the ultimate guest satisfaction with fast, personalized service.

About ALICE View website

Founded in 2013 | Headquarters in New York United States | 107 employees

ALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...

Other Products by ALICE

Integrates with

  • Property Management Systems
  • Staff Collaboration Tools
  • Mobile Key & Keyless Entry
Browse integrations (15 verified)

What customers love about ALICE Guest Services

Like 90% recommend

Personal Concierge Service Manager in Cabo San Lucas (Mexico)

It combines two very important tools for the hotel operation, specifically the Front of the house division.

Chef Concierge in New York (United States)

Alice (Concierge) is user-friendly with keen aesthetics. I love the fact that we have the ability to customize any and all of our tickets to mold to the needs of our property and desk. I also quite enjoy the easy text ...

Shipping & Retail Coordinator in Englewood (United States)

There are a lot of different options you can add onto each tab to create the layout that works best for you. It's simple and direct, but has all the information you need.

Concierge in Napa (United States)

- User friendly - The software is very easy to use - ALICE is a great tool for the concierge and front desk to share information about guests - Far away more easy to use than GoConcierge - I like that it's possible f...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (6)
Question:

What differentiates this product or service from the competition?

Answer:

The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (6)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (6)
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+ 4 recommend
Recommended by Show More (2)

Features

Other

13/14 features

Want to go behind the scenes and see how ALICE Guest Services works?

Clients & references

References & testimonials

Testimonial avatar
We gave ALICE a wish-list for the ultimate concierge solution. A system that would allow us to curate local vendors, capture reservations, and communicate with guests in mobile and SMS. I’m ecstatic...
Noah Lemaich Chef Concierge at the SIXTY Beverly Hills
Testimonial avatar
With ALICE, there’s a lot less stress at the front desk. There are only so many calendar notifications you can send yourself.
Nickeesa Khalili Front Office Manager at the The Ludlow

Featured partners

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Case studies

Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
VERIFIED MARKETS
  • United States of America
  • Mexico
  • Canada
  • United Kingdom
  • Aruba
  • Spain
  • Japan
  • United Arab Emirates

517 Verified ALICE Reviews

Likelihood to Recommend
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November 15, 2021

ALICE Guest Services Review: It is very easy to understand and work with.

Front Agent from Resorts in Oranjestad (Aruba)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

You are sure that the guest will receive your message immediately and they respond Quickly as well. The guest s have also given positive feedback of this app

What do you dislike or think could be improved?

It's very good as is. However it would be handy if once a conversation has been closed and the guest resend another question, the app should automatically reopen

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a
arrow review On Nov 24, 2021 Halley S. from ALICE replied:
 We are happy to hear about the power of messaging for your staff and guests! Thanks for sharing your... 

November 14, 2021

ALICE Guest Services Review: Great Tool!!

Resort Assistant Manager from Luxury Hotels in San José del Cabo (Mexico)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

ALICE is a magnificent tool that’s makes more easy our daily on our property. Is such a easiest to handle it and the advantage that’s delivers as Hotel is very valuable. We should discover it befor...

What do you dislike or think could be improved?

So far any change that my team need is implemented very quickly by ours champion on property and a hear that the responses that she receives at her requests from you is vertical fast.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5
arrow review On Nov 24, 2021 Halley S. from ALICE replied:
 We are thrilled to hear how ALICE helps your team! So glad to hear that our platform frees up your t... 

November 13, 2021

ALICE Guest Services Review: Still Learning the Software

Concierge from Luxury Hotels in San Antonio (United States of America)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

Just getting familiar with Alice to keep track of our guest requests. It keeps all of us on the concierge team informed about what needs to be done and when. It lets me know in the absence of my colleague...

What do you dislike or think could be improved?

I am still learning to utilize the software but I think sometimes the software is cumbersome. It asks too many questions sometimes and not the right ones other times - and that means I have to explain mo...

Customer Support
3
Ease of Use
4
Value for money
n/a
Implementation
n/a
arrow review On Nov 24, 2021 Halley S. from ALICE replied:
 This is awesome to hear! Thanks for using ALICE to go digital with your concierge services. We appre... 

November 13, 2021

ALICE Guest Services Review: Amazing Alice!

PBX Operator from Luxury Hotels in Rutherford (United States of America)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

This software allows for easy scheduling of events. The system is versatile and convenient that multiple users are able to have access.

What do you dislike or think could be improved?

The only downfall to this system would be the inability to delete an inquiry without permission from a corporate individual.

Customer Support
4
Ease of Use
4
Value for money
3
Implementation
4
arrow review On Nov 24, 2021 Halley S. from ALICE replied:
 Thanks for your kind words and feedback! We are glad to hear the transparency of tasks benefits your... 

November 12, 2021

ALICE Guest Services Review: Notifications have improved

Front Desk Agent from Airport/Conference Hotels in Eugene (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

I reviewed last year about how notifications were not popping up on our browsers and how this service would be amazing if that were to improve. Well, they listened and delivered! We are now receiving noti...

What do you dislike or think could be improved?

I think now that we have notifications fixed, Alice is great! One thing that could be improved is our alert system for the smartphone App. Whenever a phone is logged out of Alice, we still receive all not...

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
n/a
arrow review On Dec 03, 2021 Halley S. from ALICE replied:
 Thanks for your kind words and feedback! We are happy to know that we successfully delivered on your... 

November 12, 2021

ALICE Guest Services Review: Useful, easy to use

Hotel Manager from Boutiques in Las Vegas (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

The app is so user-friendly, the flow makes perfect sense and the buttons are all easy to understand. The process of adding a task, creating a venue or adding a guest is so easy

What do you dislike or think could be improved?

really nothing, maybe make fewer fields mandatory to fill out. I really have no feedback on improvement because its already so easy to use!!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 03, 2021 Halley S. from ALICE replied:
 We appreciate your review and feedback of ALICE! It is great to hear how you are utilizing guest mes... 

Pricing

Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

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Popular ALICE Guest Services Integrations

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