ALICE Guest Services

Ranked 1 (out of 29) in Concierge Software

Concierge Software

More Satisfaction, Less Glitches

Ratings Snapshot

Certificate of Excellence
Read 572 reviews
91%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 29 in Concierge Software

Ease of Use
4.6/5
ROI
4.4/5
Implementation
4.4/5
Customer Support
4.4/5
Verified Customer Support

ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Luxury Hotels 311 verified reviews
    90%
  • Resorts 190 verified reviews
    91%
  • Boutiques 84 verified reviews
    91%
  • Branded Hotels 79 verified reviews
    87%
  • City Center Hotels 38 verified reviews
    89%
  • Bed & Breakfast & Inns 29 verified reviews
    94%
  • Airport/Conference Hotels 23 verified reviews
    87%
  • Vacation Rentals & Villas 21 verified reviews
    95%
  • RV Parks & Campgrounds 16 verified reviews
    87%
  • Extended Stay & Serviced Apartments 15 verified reviews
    91%
  • Casinos 15 verified reviews
    91%
  • Limited Service & Budget Hotels 9 verified reviews
    94%
  • Hostels 6 verified reviews
    93%
  • Motels 3 verified reviews
    90%

ALICE Guest Services Overview

ALICE Guest Services Overview

Equip your front desk agents and concierge to not only meet, but exceed guest expectations at scale. Track and respond to requests and complaints in seconds to achieve the ultimate guest satisfaction with fast, personalized service.

About ALICE View website

Founded in 2013 | Headquarters in New York United States | 107 employees

ALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...

Other Products by ALICE

Integrates with

  • Property Management Systems
  • Staff Collaboration Tools
  • Mobile Key & Keyless Entry
Browse integrations (20 verified)

What customers love about ALICE Guest Services

Like 91% recommend

Personal Concierge Service Manager in Cabo San Lucas (Mexico)

It combines two very important tools for the hotel operation, specifically the Front of the house division.

Chef Concierge in New York (United States)

Alice (Concierge) is user-friendly with keen aesthetics. I love the fact that we have the ability to customize any and all of our tickets to mold to the needs of our property and desk. I also quite enjoy the easy text ...

Shipping & Retail Coordinator in Englewood (United States)

There are a lot of different options you can add onto each tab to create the layout that works best for you. It's simple and direct, but has all the information you need.

Concierge in Napa (United States)

- User friendly - The software is very easy to use - ALICE is a great tool for the concierge and front desk to share information about guests - Far away more easy to use than GoConcierge - I like that it's possible f...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (6)
Question:

What differentiates this product or service from the competition?

Answer:

The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (6)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (6)
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+ 4 recommend
Recommended by Show More (2)

Features

Other

7/8 features

Want to go behind the scenes and see how ALICE Guest Services works?

Clients & references

References & testimonials

Testimonial avatar
We gave ALICE a wish-list for the ultimate concierge solution. A system that would allow us to curate local vendors, capture reservations, and communicate with guests in mobile and SMS. I’m ecstatic...
Noah Lemaich Chef Concierge at the SIXTY Beverly Hills
Testimonial avatar
With ALICE, there’s a lot less stress at the front desk. There are only so many calendar notifications you can send yourself.
Nickeesa Khalili Front Office Manager at the The Ludlow

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
VERIFIED MARKETS
  • United States of America
  • Mexico
  • Canada
  • Spain
  • United Kingdom
  • Aruba
  • Italy
  • Japan
  • Turkey

572 Verified ALICE Reviews

Likelihood to Recommend
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January 11, 2023

ALICE Guest Services Review: Great service

General manager from Resorts in Hopkins (Belize)

Recommend 10/10
Full blue star
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Full blue star
Full blue star

What do you like most?

- fast and efficient as you request they assist - reliable and dependable to get your work be easier in every day task.

What do you dislike or think could be improved?

I have nothing to say about improvements, continuing doing the great job , especially during this covid service n reliableness is a key.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Dec 15, 2021 Halley S. from ALICE replied:
 We are thrilled to hear how ALICE keeps your team in control. Thanks for your review and feedback! 

December 31, 2022

ALICE Guest Services Review: Amazing

Hotel Manager from Other in New Orleans (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

I love the fact that this system is so user friendly. I was so reluctant learning a new system, but you guys have made it so easy. Julius is "amazing".

What do you dislike or think could be improved?

-I would like to see more webinars to and refresher courses on the Alice platform. -Webinars on new features when they are implemented

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
arrow review On Oct 25, 2021 Halley S. from ALICE replied:
 We love that the ALICE platform helps your team deliver exceptional guest service - easily & qui... 

December 15, 2022

ALICE Guest Services Review: This software is a great help in keeping track of day to day operations

Residences Concierge from Luxury Hotels in (Cayman Islands)

Recommend 9/10
Full blue star
Full blue star
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Full blue star
Half blue star

What do you like most?

It is very convenient to keep record of all the guest queries and reservations which makes it handy to use.

What do you dislike or think could be improved?

Not much to improve as its already good but just if we can have the cancelled reservations removed so that it reduces the load.

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Dec 15, 2022 Lorenzo P. from ALICE replied:
 We appreciate your thoughtful feedback and suggestions! It is great to hear how your front of house ... 

December 15, 2022

ALICE Guest Services Review: Alice is awesome.

Front Office Manager from Branded Hotels in Annapolis (United States of America)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

I love the functionality and multi purpose aspects of the product. I am so very happy that my company chose this software.

What do you dislike or think could be improved?

We have some employees like housekeeping that use the mobile versions of the app. If I place a ticket it mainly doesn’t update for them and that is a major disadvantage.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 15, 2022 Lorenzo P. from ALICE replied:
 This is awesome to hear! Thanks for using ALICE to go digital with your operations. We appreciate yo... 

December 15, 2022

ALICE Guest Services Review: Can't live without it!

Housekeeping Manager from Luxury Hotels in San Diego (United States of America)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

The best Housekeeping Software out there, seamless rooms assignment, guests' requests and SMS feature that's critical to the operation, Tracking the room attendant progress a big plus as well!

What do you dislike or think could be improved?

The ability to have the hotel create sections room assignment, and to sort the room attendant section assignment by alphabetical order

Customer Support
4
Ease of Use
4
Value for money
5
Implementation
4
arrow review On Dec 15, 2022 Lorenzo P. from ALICE replied:
 We are happy to hear how ALICE serves your team and helps improve guest relationships. Thanks for yo... 

December 15, 2022

ALICE Guest Services Review: Smooth

Senior Concierge from Luxury Hotels in Abu Dhabi (United Arab Emirates)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

I like the interface and the simplicity of using it. It's truly a no-brainer to use, and I appreciate that it's web-based, so there's no need for me to install or download anything. I like how there are s...

What do you dislike or think could be improved?

I've worked with software for almost 3 year now. It's a really useful tool, but I would like to see better customer service. Unfortunately, every time I have submitted a support ticket, I don't get any re...

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4
arrow review On Dec 15, 2022 Lorenzo P. from ALICE replied:
 Thanks for your review of ALICE! We love that our platform helps you communicate with guests and amo... 

Pricing

Monthly subscription (/room/month)
Less than $3/room/month

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Popular ALICE Guest Services Integrations

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