ALICE Guest Services by Actabl

4.5 (593 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Shane, Erin, Scott + 32 more experts recommend Actabl

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ALICE Guest Services by Actabl

4.5 (593 REVIEWS)

Ranked 1 (out of 31) in Concierge Software

2024 Winner Hotel Software

Hoteliers voted Actabl as the #1 Concierge Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

More Satisfaction, Less Glitches

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Ratings Summary

4.5
Very Good
Ease of Use
4.6/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ALICE Guest Services by Actabl is the #1 most trending product in the Concierge Software category (out of 31) and the #59 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Actabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Actabl as the #1 Concierge Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About ALICE Guest Services by Actabl
Founded in 2022 | Headquarters in San Francisco (United States) | 294 employees
Equip your front desk agents and concierge to not only meet, but exceed guest expectations at scale. Track and respond to requests and complaints in seconds to achieve the ultimate guest satisfaction with fast, personalized service.

View website

Capabilities

Get more satisfaction with fewer glitches

Provide Personalized Service

Escalate Complaints

Have Information at Your Fingertips

Get to Know Your Guests

Features

Branding & Customization

4/5 features

Logistics & Fulfillment

4/5 features

Vendor Management

4/5 features

Guest Communication

4/5 features

Available Add-ons & Modules

Guest Messaging

Guest Messaging Software
Send direct, automated, or hotel-wide broadcast messages to guests, giving you multiple options for real-time, contactless communication.

PREMIUM ADD-ON

Service Delivery

Staff Collaboration Tools
Help staff work together as one cohesive team instead of in siloed departments. Ensure all service requests are met consistently and on time, without radios, paper, pens, or physical contact.

PREMIUM ADD-ON

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Actabl Average Actabl

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

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1

Success Stories

5

References

10

Featured Customers

Popularity by Segment

Size

9 | X-Small (1-9 room)

28 | Small (10-24 room)

114 | Medium (25-74 room)

630 | Large (75-199 room)

811 | X-Large (200+ room)

Country

1426 | United States of America

80 | Mexico

39 | Canada

21 | Sweden

18 | United Kingdom

14 | Norway

13 | United Arab Emirates

11 | Puerto Rico

10 | Spain

9 | Turkey

8 | India

8 | Aruba

6 | Japan

6 | Saudi Arabia

5 | Italy

5 | South Africa

5 | Cyprus

5 | China

4 | Thailand

4 | Ireland

3 | Egypt

3 | Vietnam

3 | Australia

3 | Bahrain

3 | Bahamas

3 | Malaysia

2 | Cayman Islands

2 | Germany

2 | Brazil

2 | Oman

2 | Indonesia

2 | Netherlands

2 | Qatar

2 | Bermuda

1 | Hong Kong

1 | Portugal

1 | Finland

1 | Montenegro

1 | Singapore

1 | France

1 | Denmark

1 | Czech Republic

1 | Mauritius

1 | Belgium

1 | Colombia

1 | Hungary

1 | Kuwait

1 | Fiji

1 | Cambodia

1 | Jordan

1 | Peru

1 | Turks and Caicos Islands

1 | Bangladesh

1 | Austria

1 | Belize

1 | Morocco

Type

732 | Branded Hotels

587 | Luxury Hotels

389 | Resorts

245 | Boutiques

207 | Bed & Breakfast & Inns

159 | Limited Service & Budget Hotels

143 | City Center Hotels

125 | Extended Stay & Serviced Apartments

106 | Airport/Conference Hotels

57 | Hostels

41 | Vacation Rentals & Villas

40 | RV Parks & Campgrounds

31 | Casinos

22 | Motels

Region

1545 | North America

90 | Europe

38 | Asia Pacific

37 | Middle East

28 | Central America

7 | Africa

4 | Oceania

4 | South America

Category

593 | Concierge Software

414 | Business Intelligence

374 | Guest Messaging Software

342 | Scheduling & Labor Management

320 | Staff Collaboration Tools

312 | Housekeeping Software

162 | Hotel Maintenance Software

96 | Employee Engagement Software

22 | Staffing & Recruiting Networks

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Hotelier Rating

Excellent
1434
Very Good
180
Average
94
Poor
35
Terrible
23

Property Size

  • X-Small (9)
  • Small (28)
  • Medium (112)
  • Large (630)
  • X-Large (813)

Country

  • United States of America
    United States of America
    (1426)
  • Mexico
    Mexico
    (80)
  • Canada
    Canada
    (39)
  • Sweden
    Sweden
    (21)
  • United Kingdom
    United Kingdom
    (18)
  • Norway
    Norway
    (14)
  • United Arab Emirates
    United Arab Emirates
    (13)
  • Puerto Rico
    Puerto Rico
    (11)
  • Spain
    Spain
    (10)
  • Turkey
    Turkey
    (9)
  • India
    India
    (8)
  • Aruba
    Aruba
    (8)
  • Japan
    Japan
    (6)
  • Saudi Arabia
    Saudi Arabia
    (6)
  • Italy
    Italy
    (5)
  • South Africa
    South Africa
    (5)
  • Cyprus
    Cyprus
    (5)
  • China
    China
    (5)
  • Thailand
    Thailand
    (4)
  • Ireland
    Ireland
    (4)
  • Egypt
    Egypt
    (3)
  • Vietnam
    Vietnam
    (3)
  • Australia
    Australia
    (3)
  • Bahrain
    Bahrain
    (3)
  • Bahamas
    Bahamas
    (3)
  • Malaysia
    Malaysia
    (3)
  • Cayman Islands
    Cayman Islands
    (2)
  • Germany
    Germany
    (2)
  • Brazil
    Brazil
    (2)
  • Oman
    Oman
    (2)
  • Indonesia
    Indonesia
    (2)
  • Netherlands
    Netherlands
    (2)
  • Qatar
    Qatar
    (2)
  • Bermuda
    Bermuda
    (2)
  • Hong Kong
    Hong Kong
    (1)
  • Portugal
    Portugal
    (1)
  • Finland
    Finland
    (1)
  • Montenegro
    Montenegro
    (1)
  • Singapore
    Singapore
    (1)
  • France
    France
    (1)
  • Denmark
    Denmark
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Mauritius
    Mauritius
    (1)
  • Belgium
    Belgium
    (1)
  • Colombia
    Colombia
    (1)
  • Hungary
    Hungary
    (1)
  • Kuwait
    Kuwait
    (1)
  • Fiji
    Fiji
    (1)
  • Cambodia
    Cambodia
    (1)
  • Jordan
    Jordan
    (1)
  • Peru
    Peru
    (1)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Austria
    Austria
    (1)
  • Belize
    Belize
    (1)
  • Morocco
    Morocco
    (1)

Region

  • North America
    North America
    (1545)
  • Europe
    Europe
    (90)
  • Asia Pacific
    Asia Pacific
    (38)
  • Oceania
    Oceania
    (4)
  • Middle East
    Middle East
    (37)
  • South America
    South America
    (4)
  • Central America
    Central America
    (28)
  • Africa
    Africa
    (7)
9

I have enjoyed my experience with this software.

General Manager from 75-99 room Branded Hotel in Norcross (United States of America)

Verified
5 months ago
It is user friendly, sends alerts for daily entries and you can message employees, scheduling is a breeze, you can repeat the schedule weekly and just make adjustments.
Country United States of America
General Manager
Large Hotel
Karla from Actabl replied
Thank you for taking the time to leave a review! We appreciate your partnership!
10

Level review

Houseman from 25-49 room Luxury Hotel in Chicago (United States of America)

Verified
5 months ago
I think that using the tablets are very good idea, but it would be better if front desk sent the messages to maintenance separate.
Country United States of America
Houseman
Medium Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review! Your feedback and suggestions make us better!
10

Great Product

IT Business Analyst from 500+ room Luxury Hotel in Plymouth Meeting (United States of America)

Verified
5 months ago
Ease of use and ability to manage guest requests seamlessly. This is a great piece of software to drive daily guest interactions and keeping your property organized.
Country United States of America
IT Business Analyst
X-Large Hotel
Karla from Actabl replied
Thank you for taking the time to leave a review! We appreciate your partnership!
7

Very helpful system

Reservation Agent from 200 to 499 room Hostel in Nisswa (United States of America)

Verified
5 months ago
It makes it very easy to communicate between departments with how big of a facility we have. It works very well.
Country United States of America
Reservation Agent
X-Large Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review for Actabl! We value your feedback!
10

Actabal is actually really good. The application we use is hotel effectiveness and it truly is just that, effective.

General manager from 100 to 199 room Branded Hotel in Milwaukee (United States of America)

Verified
5 months ago
I enjoy the constant revamping and updating. I love the ability to change and use different formats or screen appearance.
Country United States of America
General manager
Large Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review! Your feedback and suggestions make us better!
10

Great program

Manager from 75-99 room Bed & Breakfast & Inn in Galveston (United States of America)

Verified
5 months ago
We found the service to be easy to navigate and use. The customer service was attentive and helpful. We hope to have this relationship long into the future.
Country United States of America
Manager
Large Hotel
Karla from Actabl replied
Thank you for taking the time to leave a review! We appreciate your partnership!
9

Actabl Excellence

Concierge from 500+ room Luxury Hotel in Las Vegas (United States of America)

Verified
5 months ago
This product offers a very current and user friendly interface making it easy to navigate throughout the program while still remaining detailed and professional.
Country United States of America
Concierge
X-Large Hotel
Karla from Actabl replied
Thank you for taking the time to leave a review for Actabl! We value your feedback!
10

Conci

concierge from 200 to 499 room Luxury Hotel in Vail (United States of America)

Verified
5 months ago
It is the best calendar system out there for keeping track of guests by far. If it’s inputted it’s never lost. Great for keeping track of notes so other team members know what’s happening with guest
Country United States of America
concierge
X-Large Hotel
Karla from Actabl replied
Thank you for taking the time to leave a review! We appreciate your partnership!
9

Efficient

Concierge from 100 to 199 room Extended Stay & Serviced Apartment in Cabo San Lucas (Mexico)

Verified
5 months ago
Great way to create itineraries and requests to other departments. You can follow up on tasks so they can be solved in an effective way.
Country Mexico
Concierge
Large Hotel
Karla from Actabl replied
Thank you for taking the time to leave a review for Actabl! We value your feedback!
10

Great Software for concierge!

Front Office Supervisot from 200 to 499 room Branded Hotel in Marbella (Spain)

Verified
5 months ago
Great tool to keep track of activities and reservations. It allows you to print an itinerary with all the activities booked by a guest. We also use it to record the lost and found. The training site is amazing to learn new things.
Country Spain
Front Office Supervisot
X-Large Hotel
Karla from Actabl replied
Thank you for taking the time to leave a review! We appreciate your partnership!
  • 1
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  • 6
  • ...
  • 60

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Along with providing a well-acclaimed platform for operational forecasting and business intelligence, Actabl has been jointly committed with other best in class solutions, like M3, to minimize gaps - providing hoteliers with solutions that really work well together.

Question:

What differentiates this product or service from the competition?

Answer:

ProfitSword has been dedicated to meeting hoteliers where they are. Driving functionality and service in the direction that meets the changing needs of the customer rapidly. Putting customers first, Actabl has even joined forces with other competitors in order to provide today's hoteliers with the tools they need.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

My advice to a hotelier considering this product or service would be to expect a high level of service and to be intentional about your end goals. These solutions can be powerful and Actabl has the right guidance to deliver results.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 32 recommend
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Are you a consultant or vendor that recommends Actabl? Leave a recommendation

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1 year ago

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1 year ago

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Hotel Labor Cost Index and Housekeeping Analysis Report

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2 years ago

Hotel Effectiveness® Launches Into 2022 Announcing New Customers and More Awards

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ALICE Kicks Off 2022 with Seven HotelTechAwards including #1 Best Housekeeping & #1 Best Concierge Technology Solution

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Support

Verified Support

Actabl has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

2 days

Recommended

93%

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