ALICE Guest Services by Actabl

4.5 (573 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Robert, Jennifer, Blake + 26 more experts recommend Actabl

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ALICE Guest Services by Actabl

4.5 (573 REVIEWS)

Ranked 1 (out of 31) in Concierge Software

2023 Winner Hotel Software

Hoteliers voted Actabl as the #1 Concierge Software provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

More Satisfaction, Less Glitches

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Ratings Summary

4.5
Very Good
573 reviews
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.4/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ALICE Guest Services by Actabl is the #2 most trending product in the Concierge Software category (out of 31) and the #70 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Actabl’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Actabl as the #1 Concierge Software provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About ALICE Guest Services by Actabl
Founded in 2022 | Headquarters in San Francisco (United States) | 500 employees
Equip your front desk agents and concierge to not only meet, but exceed guest expectations at scale. Track and respond to requests and complaints in seconds to achieve the ultimate guest satisfaction with fast, personalized service.

Capabilities

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Actabl doesn’t have any benefits or use cases available

Features

Branding & Customization

4/5 features

Logistics & Fulfillment

4/5 features

Vendor Management

4/5 features

Guest Communication

4/5 features

Pricing

Pricing Available By Request

Actabl has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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0

Success Stories

5

References

10

Featured Customers

Success Stories

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Actabl doesn’t have any case studies available

Popularity by Segment

Size

692 | X-Large (200+ room)

513 | Large (75-199 room)

103 | Medium (25-74 room)

26 | Small (10-24 room)

16 | X-Small (1-9 room)

Type

574 | Branded Hotels

482 | Luxury Hotels

327 | Resorts

200 | Boutiques

168 | Bed & Breakfast & Inns

122 | Limited Service & Budget Hotels

107 | City Center Hotels

88 | Airport/Conference Hotels

86 | Extended Stay & Serviced Apartments

44 | Hostels

38 | Vacation Rentals & Villas

30 | RV Parks & Campgrounds

29 | Casinos

20 | Motels

Region

1344 | North America

81 | Europe

29 | Asia Pacific

26 | Middle East

25 | Central America

5 | Africa

2 | South America

Category

573 | Concierge Software

341 | Guest Messaging Software

340 | Business Intelligence

313 | Staff Collaboration Tools

270 | Scheduling & Labor Management

267 | Housekeeping Software

76 | Employee Engagement Software

55 | Hotel Maintenance Software

14 | Staffing & Recruiting Networks

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575

Reviews

7

Expert Recommendations

Hotelier Rating

Excellent
1228
Very Good
153
Average
85
Poor
34
Terrible
24

By Product

  • Concierge Software
    Concierge Software
  • Guest Messaging Software
    Guest Messaging Software
  • Business Intelligence
    Business Intelligence
  • Staff Collaboration Tools
    Staff Collaboration Tools
  • Scheduling & Labor Management
    Scheduling & Labor Management
  • Housekeeping Software
    Housekeeping Software
  • Employee Engagement Software
    Employee Engagement Software
  • Hotel Maintenance Software
    Hotel Maintenance Software
  • Staffing & Recruiting Networks
    Staffing & Recruiting Networks

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Middle East
    Middle East
  • South America
    South America
  • Central America
    Central America
  • Africa
    Africa
10

Amazing System

Front Desk Manager from 200 to 499 room Luxury Hotel in Los Angeles (United States of America)

Verified
5 days ago
The system is very user friendly. It is super useful in scheduling staff based on service traffic. All of the system reporting tools are very productive.
10

Great service

General manager from 25-49 room Resort in Hopkins (Belize)

Verified
8 months ago
- fast and efficient as you request they assist - reliable and dependable to get your work be easier in every day task.
Halley from Actabl replied
We are thrilled to hear how ALICE keeps your team in control. Thanks for your review and feedback!
10

Amazing

Hotel Manager from 200 to 499 room Boutique in New Orleans (United States of America)

Verified
8 months ago
I love the fact that this system is so user friendly. I was so reluctant learning a new system, but you guys have made it so easy. Julius is "amazing".
Halley from Actabl replied
We love that the ALICE platform helps your team deliver exceptional guest service - easily & quickly. Thank you for sharing and giving shoutouts to our team! We will be sure to send you information on upcoming webinars.
10

Good tool for Concierge team

Concierge from 200 to 499 room City Center Hotel in Portland (United States of America)

Verified
9 months ago
Excellent way to keep track of activities, sharing events and adding details for internal communication. Easy to use, functionall tool for concierge team
Lorenzo from Actabl replied
Thanks for your kind words! We are glad to hear the transparency and flexibility of tasks benefits your guest service.
10

Very happy :))

Concierge from 200 to 499 room Luxury Hotel in (United Kingdom)

Verified
9 months ago
Ease of usage, prompt service (as in it prompts you when are entering your nformation about restraints and completes the info)
Lorenzo from Actabl replied
Thanks for your kind words! We are glad to hear the transparency and flexibility of tasks benefits your guest service.
10

Smooth

Senior Concierge from 100 to 199 room Luxury Hotel in Abu Dhabi (United Arab Emirates)

Verified
9 months ago
I like the interface and the simplicity of using it. It's truly a no-brainer to use, and I appreciate that it's web-based, so there's no need for me to install or download anything. I like how there are so many options for tasks.
Lorenzo from Actabl replied
Thanks for your review of ALICE! We love that our platform helps you communicate with guests and amongst staff.
10

It goes

Concierge from 200 to 499 room Luxury Hotel in Jeddah (Saudi Arabia)

Verified
9 months ago
1-I liked the menu that we can add the activities the guest want2-confirmation letters for guests ( Airport pick up and drop off 3- Menus with alerts are also perfect.
Lorenzo from Actabl replied
We are thrilled to hear how ALICE keeps your team in control and connected in real time. Thanks for your review and feedback!
10

Alice is awesome.

Front Office Manager from 200 to 499 room Boutique in Annapolis (United States of America)

Verified
9 months ago
I love the functionality and multi purpose aspects of the product. I am so very happy that my company chose this software.
Lorenzo from Actabl replied
This is awesome to hear! Thanks for using ALICE to go digital with your operations. We appreciate your suggestions to help make us better, too.
7

Great Tool

PR & COMMUNICATION @winery from 50-74 room Luxury Hotel in Castiglion del Bosco (Italy)

Verified
9 months ago
The chance to filter within the different departments. It helps to stay up to date and see live availability. It could be improved in some features, explained below.
Lorenzo from Actabl replied
We appreciate your thoughtful feedback and suggestions! It is great to hear how your front of house team is utilizing our Guest Services solution. Thanks for your review.
9

This software is a great help in keeping track of day to day operations

Residences Concierge from 200 to 499 room Luxury Hotel in (Cayman Islands)

Verified
9 months ago
It is very convenient to keep record of all the guest queries and reservations which makes it handy to use.
Lorenzo from Actabl replied
We appreciate your thoughtful feedback and suggestions! It is great to hear how your front of house team is utilizing our Guest Services solution. Thanks for your review.
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