ALICE Guest Services by Actabl
4.5 (605 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Shane, Erin, Scott + 32 more experts recommend Actabl
Read RecommendationsALICE Guest Services by Actabl
Ranked 1 (out of 32) in Concierge Software
2024 Winner
Hotel Software
Hoteliers voted Actabl as the #1 Concierge Software provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldMore Satisfaction, Less Glitches
93% recommended by 1363 hotels
Rosewood, Montage, Posadas & 1360 others
What is Actabl?
Founded in 2022 | Headquarters in San Francisco (United States) | 294 employees
ALICE Guest Services by Actabl is a comprehensive guest engagement platform designed to streamline and enhance hotel operations. This software centralizes the management of guest requests, reservations, and inter-departmental communication, enriching the guest experience and boosting hotel productivity. Its robust features allow for detailed customization of guest itineraries and efficient handling of requests via SMS. Additionally, it offers comprehensive tracking of work orders and activities, ensuring seamless collaboration across departments. Key functionalities include vendor integration, lost and found tracking, and preventive maintenance, all aimed at operational efficiency. Though improvements in system responsiveness and mobile app usability are suggested, ALICE Guest Services remains a valuable tool for hotels aiming to provide fast, personalized service.
Capabilities
Get more satisfaction with fewer glitches
Get more satisfaction with fewer glitches
Equip your front desk agents and concierge to exceed guest expectations at scale. Achieve guest satisfaction with fast, personalized guest service.
Provide Personalized Service
Provide Personalized Service
Create perfectly branded letter confirmations to print, email or send directly from ALICE to your guests.
Escalate Complaints
Escalate Complaints
Make sure complaints get to upper management immediately to ensure nothing is left unresolved and your guests are satisfied.
Have Information at Your Fingertips
Have Information at Your Fingertips
Keep track of trusted partners, restaurants, and attractions in the local vendor database(Powered by Google Places).
Get to Know Your Guests
Get to Know Your Guests
Build a knowledge base of your valued guests so you can consistently go the extra mile.
Make Reservations
Make Reservations
Connect with OpenTable directly from ALICE so you can easily make reservations for guests.
Features
Branding & Customization
4/5 features
Logistics & Fulfillment
4/5 features
Vendor Management
4/5 features
Guest Communication
4/5 features
Available Add-ons & Modules
Guest Messaging
Guest Messaging Software
Send direct, automated, or hotel-wide broadcast messages to guests, giving you multiple options for real-time, contactless communication.
Service Delivery
Staff Collaboration Tools
Help staff work together as one cohesive team instead of in siloed departments. Ensure all service requests are met consistently and on time, without radios, paper, pens, or physical contact.
Actabl Reviews Summary
Ease of Use
4.6/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, ALICE Guest Services by Actabl is the #1 most trending product in the Concierge Software category (out of 32) and the #47 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreActabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Actabl as the #1 Concierge Software provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Actabl Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Actabl Case Studies
References
"Offering guests the ability to text and use the app to place requests makes a lot of sense. We’re on our phones all the time anyway. It’s a lot easier than calling the front desk and potentially being placed on hold, and you can also place requests off-site."
Michael Hillier
General Manager @
The Renwick
"Our guests love texting us. A lot of modern day travelers expect more tech-savvy ways to communicate versus the standard picking up the phone or speaking face-to-face. Everybody has very busy lives but with ALICE Guest Messaging, it’s been quicker and more seamless to communicate with guests in terms of sending real-time information and even responding to requests."
Abraham Rodriguez
Director, Front Office @
Smyth Tribeca
"It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, yet personable, customer service. We've used it for recommendations, confirming dinner reservations, coordinating plans, etc. It speeds up the communication time quite a bit, as guests are unlikely to answer a call from an unknown number, but will text us back almost immediately."
Erin Webb
Guest Services Lead @
Wythe Hotel
"The ability to load our checklists into the system and attach pictures of work done has allowed us to have transparency and accountability in our preventative maintenance program and enabled our chief engineer to track the quality of maintenance work even when he is busy assisting with other major projects that we have at the hotel.<br /><br />"
Abraham Rodriguez
Front Office Manager @
Smyth Tribeca
"Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk and housekeeping staff are informing my engineers of any problems and issues that need to be attended to. It’s an amazing tool.<br /><br />"
John Agosto
General Manager @
Featured Customers
Popularity by Segment
Size
98 | X-Small (1-9 room)
41 | Small (10-24 room)
187 | Medium (25-74 room)
718 | Large (75-199 room)
759 | X-Large (200+ room)
Country
1459 | United States of America
87 | Mexico
39 | Canada
22 | United Kingdom
20 | Sweden
17 | United Arab Emirates
15 | Norway
11 | India
8 | South Africa
7 | Saudi Arabia
6 | Bahamas
6 | Japan
5 | Spain
5 | Ireland
5 | Singapore
5 | Italy
5 | Cyprus
4 | Thailand
4 | Vietnam
4 | China
3 | Austria
3 | Malaysia
3 | Australia
2 | Indonesia
2 | Brazil
2 | Portugal
2 | Cayman Islands
2 | Bahrain
2 | Turkey
2 | Egypt
2 | Oman
2 | Jordan
2 | Qatar
2 | Puerto Rico
2 | Morocco
2 | Pakistan
1 | Finland
1 | Switzerland
1 | Czech Republic
1 | Hong Kong
1 | Belize
1 | France
1 | Denmark
1 | Bangladesh
1 | Kenya
1 | Germany
1 | Belgium
1 | Colombia
1 | Hungary
1 | Turks and Caicos Islands
1 | Kuwait
1 | Fiji
1 | Peru
1 | Cambodia
Type
914 | Branded Hotels
763 | Luxury Hotels
671 | Resorts
597 | Boutiques
579 | Bed & Breakfast & Inns
414 | Airport/Conference Hotels
405 | City Center Hotels
325 | Limited Service & Budget Hotels
179 | Extended Stay & Serviced Apartments
76 | Casinos
60 | Hostels
46 | Vacation Rentals & Villas
42 | RV Parks & Campgrounds
38 | Motels
Region
1585 | North America
90 | Europe
44 | Asia Pacific
37 | Middle East
12 | Central America
11 | Africa
4 | Oceania
4 | South America
Category
605 | Concierge Software
427 | Business Intelligence
382 | Guest Messaging Software
366 | Scheduling & Labor Management
328 | Housekeeping Software
323 | Staff Collaboration Tools
186 | Hotel Maintenance Software
100 | Employee Engagement Software
23 | Staffing & Recruiting Networks
More Products by Actabl
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like how the Actabl ALICE platform centralizes guest requests, reservations, and inter-departmental communication, boosting productivity and enhancing the guest experience. It provides robust customization for guest itineraries, guest messaging through SMS, and comprehensive work tracking. Departments can collaborate seamlessly, and users appreciate the ease of tracking guest activities and requests. However, said improvements include bug fixes, better mobile app usability, and enhanced opera interfacing. Features like vendor integration, lost and found tracking, and preventive maintenance boost operational efficiency, but users cited slow system responsiveness and cumbersome ticket management as areas needing refinement.
AI-generated from the text of customer reviews
Looking for specific info?
10
Alice; A Hospitality Must!!!
Guest Service Agent from 200 to 499 room Boutique in Seattle (United States of America)
Verified
3 days ago
User friendliness, the program is great recording everything we need to know regarding our guest request from restaurants to transportation you name it . Its easy to read and I've been using this app for over 8+ years/. I would highly recommend to anyone in the hospitality industry. It also can pull reports and makes it seem less
United States of America
United States of America
Guest Service Agent
X-Large Hotel
10
The most complete user friendly Concierge Software, EVER!
Chief Concierge from 200 to 499 room Luxury Hotel in San Antonio (United States of America)
Verified
3 days ago
Simple and easy to use and navigate. I find it easy to train new staff on its applications. Creating and sending itinerary's to my guest with complete information.
United States of America
United States of America
Chief Concierge
X-Large Hotel
8
Extremely valuable communication software
Guest Reception Agent from 200 to 499 room Boutique in Park City (United States of America)
Verified
3 days ago
Alice provides the ability to not only communicate with guests seamlessly through SMS, but also allows for easy cross-departmental communication, making sure everyone on property is able to be caught up on a request, or service recovery guest
United States of America
United States of America
Guest Reception Agent
X-Large Hotel
8
Alice Review
Guest Experience Manager from 200 to 499 room Bed & Breakfast & Inn in Nashville (United States of America)
Verified
3 days ago
I truly love the easy and accessible interface, along with the customization of it! I also enjoy how you can toggle almost every setting.
United States of America
United States of America
Guest Experience Manager
X-Large Hotel
10
Great Communication Tool
Lead Concierge from 100 to 199 room Airport/Conference Hotel in Jekyll Island (United States of America)
Verified
3 days ago
Any position at my hotel can use this platform to communicate with each other, either on desktop or mobile! It allows a silent yet efficient method or guest experience and needs to be implemented more.
United States of America
United States of America
Lead Concierge
Large Hotel
10
Alice beneficts
Concierge from 100 to 199 room Luxury Hotel in Punta de Mita (Mexico)
Verified
3 days ago
The facilities that offer to management every task and to get reports, also the easy access that we have for guests information and is a great book for history.
Mexico
Mexico
Concierge
Large Hotel
5
I work night Audit. Most of the time this is the only system that has the least technical issues.
Night Auditor from 100 to 199 room Bed & Breakfast & Inn in Huntsville (United States of America)
Verified
3 days ago
The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements include bug fixes, better mobile ap...
United States of America
United States of America
Night Auditor
Large Hotel
10
Excellent ticket interface
IT/AV Assistant from 200 to 499 room Resort in Turnberry (United Kingdom)
Verified
3 days ago
Easy access and reviewing capabilities for tickets with a simple admin interface. End users agree that workflow has been improved with the use of Alice.
United Kingdom
United Kingdom
IT/AV Assistant
X-Large Hotel
8
a great experience
Reservation Agent from 200 to 499 room Bed & Breakfast & Inn in Abu Dhabi (United Arab Emirates)
Verified
3 days ago
easy to navigate and super-fast and elegant looking and the option that we can use it on the phones as a regular application is amazing
United Arab Emirates
United Arab Emirates
Reservation Agent
X-Large Hotel
10
Great tool for our team to plan and provide overviews of guest activities.
Concierge from 200 to 499 room Bed & Breakfast & Inn in Vienna (Austria)
Verified
3 days ago
What I like most the confirmation tool and being able to easily create and adjust itineraries. Also I appreciate the orderly user interface that makes it easy to work with the tool, many other softwares do not offer basic features, for example a "today" button to jump to the actual date after browsing through and creating ticket entries for...
Austria
Austria
Concierge
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Along with providing a well-acclaimed platform for operational forecasting and business intelligence, Actabl has been jointly committed with other best in class solutions, like M3, to minimize gaps - providing hoteliers with solutions that really work well together.
Showing all answers to: "What does this product or service do well?"
Along with providing a well-acclaimed platform for operational forecasting and business intelligence, Actabl has been jointly committed with other best in class solutions, like M3, to minimize gaps - providing hoteliers with solutions that really work well together.
The ProfitSword business intelligence (BI) platform offers an advanced number of integrations and consolidation of extensive, discreet data from disparate upstream systems. The consolidated and detailed data enables rich reporting to support advanced decision making at portfolio and drill-down levels.
ProfitSword brings all of the information from all hotel properties regardless of type and makes it meaningful, while at the same time being timely. The information is a combination of financial and operational to give decision makers the full view that they need.
The Profitsword application provides the best hospitality BI and financial planning solution on the market today. They are able to integrate with over 250 applications to aggregate data for the user.
Each of these products deliver a high level of functionality in their market segment. Each of these software packages is robust in options, making them among the Hospitality Industry Best in Class Software options.
Question:
What differentiates this product or service from the competition?
Answer:
ProfitSword has been dedicated to meeting hoteliers where they are. Driving functionality and service in the direction that meets the changing needs of the customer rapidly. Putting customers first, Actabl has even joined forces with other competitors in order to provide today's hoteliers with the tools they need.
Showing all answers to: "What differentiates this product or service from the competition?"
ProfitSword has been dedicated to meeting hoteliers where they are. Driving functionality and service in the direction that meets the changing needs of the customer rapidly. Putting customers first, Actabl has even joined forces with other competitors in order to provide today's hoteliers with the tools they need.
Beyond the in-platform capabilities, ProfitSword's data structures enable unparalleled downstream integrations to fully automate complex operational and compliance activities, allowing hoteliers and hotel management companies to reduce costs and mitigate risk, while scaling their business.
There are more than a few, but there are 3 keys ones. First, ProfitSword has feeds from every possible different PMS systems. That along with the level of service that comes from the ProfitSword team to make sure that the feeds are working is huge. Second, the lengths that the ProfitSword team will go to make sure that the information is customized to fit each organization. This often means changes to existing reports and creation of new reports and feeds. Lastly, the way the system is built allows for timely information. Without ProfitSword is would take days or often weeks to compile information that ProfitSword refreshes throughout the day.
The budgeting and planning functionality along with the pacing tools offer true ability for hoteliers and managers to maximize revenue and clearly understand the results. The team at Actabl standing behind the product have been incredible to work with over the past 10+ years providing outstanding levels of support for both their customers and partners.
What differentiates these products from the competition is the robust options that each software package contains. In addition to the options is the level of support provided for each product. From implementation all the way through Post Go Live support the staff at Actabl treats you professionally.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
My advice to a hotelier considering this product or service would be to expect a high level of service and to be intentional about your end goals. These solutions can be powerful and Actabl has the right guidance to deliver results.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
My advice to a hotelier considering this product or service would be to expect a high level of service and to be intentional about your end goals. These solutions can be powerful and Actabl has the right guidance to deliver results.
When ready to enable Revenue and Operations teams work smarter and not harder, leave spreadsheets, manual data manipulation, and disconnected solutions behind. Like other leading Hotel Management Companies, leverage ProfitSword to gain actionable insights, and alleviate risk and manual points of failure by automating operations and compliance.
Take the time to review how your track your financial information in advance. How you structure your chart of accounts in your finance system, which cost centers you define and the level of detail that you budget and code transactions will be an important part of what feeds into ProfitSword. Having the right chart of accounts in place will maximize what ProfitSword can tell you about your business. Doing that right takes time to plan and execute, but will make an enormous difference.
Profitsword is a must have application for anyone looking to work with and/or manage a portfolio of hotels especially when there are a number of disparate systems in use. Having all of this data and information in a single application will truly put time back into your day.
Based on my experience with each of these software packages, I would recommend for you to review each product thoroughly. Make sure the functionality meets your needs and companies goals. Make sure on integrations to other systems you may be using as well.
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