Name: ALICE Guest Services by Actabl
Rating: 4.5 (573 reviews)

ALICE Guest Services by Actabl

4.5 (573 REVIEWS)

HT Score

100 out of 100

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Robert, Jennifer, Blake + 26 more experts recommend Actabl

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ALICE Guest Services by Actabl

4.5 (573 REVIEWS)

Ranked 1 (out of 31) in Concierge Software

More Satisfaction, Less Glitches

93% recommended by 1111 hotels

Rosewood, Montage, Posadas & 1108 others

Ratings Summary

4.5

Very Good

573 reviews

Ease of Use

4.6/5

Customer Support

4.4/5

ROI

4.4/5

Implementation

4.4/5

Achievements

Recommended for

573

Concierge Software Ranked #1 out of 31

341

Guest Messaging Software Ranked #4 out of 66

340

Business Intelligence Ranked #3 out of 65

313

Staff Collaboration Tools Ranked #2 out of 50

270

Scheduling & Labor Management Ranked #2 out of 25

267

Housekeeping Software Ranked #2 out of 34

Employee Engagement Software Ranked #2 out of 12

Hotel Maintenance Software Ranked #4 out of 28

Staffing & Recruiting Networks Ranked #1 out of 22

Features

Branding & Customization

4/5 features

Hotel branded confirmations & recommendations

Logistics & Fulfillment

4/5 features

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

4/5 features

Smart Vendor Database
Transportation
Reservations

Guest Communication

4/5 features

Request Management

Success Stories

References

Featured Customers

Success Stories

Actabl doesn’t have any case studies available

References

"Offering guests the ability to text and use the app to place requests makes a lot of sense. We’re on our phones all the time anyway. It’s a lot easier than calling the front desk and potentially being placed on hold, and you can also place requests off-site."

"Our guests love texting us. A lot of modern day travelers expect more tech-savvy ways to communicate versus the standard picking up the phone or speaking face-to-face. Everybody has very busy lives but with ALICE Guest Messaging, it’s been quicker and more seamless to communicate with guests in terms of sending real-time information and even responding to requests."

"It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, yet personable, customer service. We've used it for recommendations, confirming dinner reservations, coordinating plans, etc. It speeds up the communication time quite a bit, as guests are unlikely to answer a call from an unknown number, but will text us back almost immediately."

"The ability to load our checklists into the system and attach pictures of work done has allowed us to have transparency and accountability in our preventative maintenance program and enabled our chief engineer to track the quality of maintenance work even when he is busy assisting with other major projects that we have at the hotel.<br /><br />"

"Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk and housekeeping staff are informing my engineers of any problems and issues that need to be attended to. It’s an amazing tool.<br /><br />"