ALICE Guest Services by Actabl

4.5 (646 REVIEWS)

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Shane, Erin, Scott + 32 more experts recommend Actabl

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ALICE Guest Services by Actabl

4.6 (646 REVIEWS)

Ranked 1 (out of 30) in Concierge Software

2025 Winner Hotel Software

Hoteliers voted Actabl as the #1 Concierge Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

More Satisfaction, Less Glitches

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Bell avatar Bell - AI powered product analyst

I analyzed all of Actabl’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like ALICE for its streamlined communication across departments, with its guest messaging features boosting customer interaction. The tool aids in organizing staff tasks, enhancing efficiency and service delivery. Its integration with various systems supports operational tasks and tracking guest preferences. However, some users report challenges with performance and customization. Overall, ALICE aligns with hotels' goals of elevating guest experiences and operational efficiency.

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Rosewood, Montage, Posadas & 1568 others

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Support

World-class

25 reviews mentions in "Support""

24 positive

1 negative

Hoteliers often appreciate the customer support provided with Actabl's Concierge Software, ALICE Guest Services. The support is accessible through various channels such as chat, phone, and email, ensuring that help is available when needed. Users report that issues are typically resolved promptly, indicating a responsive support system. The support staff are described as knowledgeable and effective, contributing positively to the user experience. Additionally, the onboarding process is reportedly smooth, with comprehensive resources like FAQs, tutorials, and documentation available to assist new users. These elements help users understand and utilize the software effectively.

Front Desk Associate

2 months ago

Verified

... I think actabl makes working in a hotel so much easier. It helps with communication and overall keeps things running well. I can always see what I need to get done. I would also say I like how we can ...

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Head concierge

3 months ago

Verified

... This process will help us on different topics: Communication, and answer and centralize database. ...

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HSKP Supervisor

3 months ago

Verified

... I don't have anything at the moment to improve. We've been happy with it and it's been simple to train others on it. ...

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Operations Project Analyst

3 months ago

Verified

... Our account team is highly engaged with implementation process. - Transcendent is a really powerful tool once put into place and helpful for teams, generating work orders, to track various activities ...

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VIP REP

3 months ago

Verified

... Alice provides a comprehensive experience when assisting guests with requests. It enables our team to craft unique experiences ranging from amenities to transportation to all other experiences ...

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Conicerge

3 months ago

Verified

... I've been using Alice for a couple of years now and it's been very helpful for us to keep track of any reservations and packages. The app is straight forward and is so easy to use. ...

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Guest Services Host

3 months ago

Verified

... As long as everyone in your particular business or establishment is updating everything, this is so easy to use! It's straight forward and does not lack in understanding. ...

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Service representative

4 months ago

Verified

... I love te accessibility that has , and that is very easy to use. it helps to display itineraries, track forms, feed data and must important it keeps us on the same page. ...

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Concierge supervisor

4 months ago

Verified

... facilitation in handling tickets and tools of program such as transportation and lounge service and all services related to the concierge ...

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Concierge

4 months ago

Verified

... ALICE Concierge software has been a game-changer for our team, streamlining the concierge process and enhancing guest experiences in ways we hadn't imagined. One of its standout features is how easy it makes managing itineraries for our guests. With just a few clicks, we can create, update, and adjust itineraries based on the needs or preferences of the guest. This real-time updating capability is particularly useful, allowing us to stay on top of schedule changes, additions, or cancellations. No more juggling multiple emails or sticky notes; ALICE keeps everything organized in one place. Another major benefit is the seamless communication this software allows. From within the platform, we can send itineraries, confirmations, and updates directly to guests, saving time and reducing the risk of miscommunication. The software also keeps a log of all communications, ensuring that nothing is lost in translation. This is invaluable when dealing with VIP guests or those with specific preferences or time-sensitive requests. Moreover, the ability to centralize ...

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MIS

4 months ago

Verified

... It's a great platform to administrate support tickets ...

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Tours & Excursions

4 months ago

Verified

... that is the question? Could be something improved? Good job, good software and easy to be managed by all kind of staff. ...

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Spa Concierge

4 months ago

Verified

... Instant and immediate contact so you can fastly have what is requested, always having proof of what you've done or not ...

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Assistant Front of House Manager

4 months ago

Verified

... It's a very intuitive program, easy to work with. Also consider that it is a complete and detailed item that can be provided by a very specialized service. ...

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Director of Rooms

4 months ago

Verified

... A Great Tool for Hotel Management. Alice has made our operations smoother and more efficient. ...

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Director of Front Office

4 months ago

Verified

... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user friendly - most people can learn it in a couple of minutes of training and be ready to go! It is so easy to automate texts and connect with guests for their pre-arrival experience and initiate primary ...

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VIP Agent

4 months ago

Verified

... I like that everything is laid out effortlessly to ease work flow. it has been very helpful and im excited to try new things with this software. ...

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Housekeeping Director

4 months ago

Verified

... Integration with other systems can be improved to make the information more accurate and timely. In addition, mobile access is limited in some brands and even slows down processes or does not work. It can show more alternatives to create reports and improve the interface to unlock users. Customer service should finally offer access to a natural ...

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receptionist

4 months ago

Verified

... It is very intuitive application and easy to use. Also colors of the status of the reservations helps a lot for an better overview which help to locate the client and the booking from first look ...

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Concierge

4 months ago

Verified

... Great tool for our team to plan and provide overviews of guest activities. ...

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Night Auditor

4 months ago

Verified

... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements include bug fixes, better mobile app usability, and enhanced opera interfacing. Features like vendor integration, lost and found ...

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Concierge

4 months ago

Verified

... The facilities that offer to management every task and to get reports, also the easy access that we have for guests information and is a great book for history. ...

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IT and Accts

4 months ago

Verified

... As with any software with us my main concern is our communication with Actabl. Customer services and a quick response to out email and call is always paramount so to me that is what I would like to ...

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Accountant

4 months ago

Verified

... Reports are easy to locate very person friendly dashboard friendly to relate forecast and budget very friendly data ports easy. ...

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Guest Reception Agent

4 months ago

Verified

... Alice provides the ability to not only communicate with guests seamlessly through SMS, but also allows for easy cross-departmental communication, making sure everyone on property is able to be caught up on a request, or service ...

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Guest Service Agent

4 months ago

Verified

... I think everything is wonderful with this app, however, could use live training. or seminars. Love to put a face to a business and meet their representatives so we to optimize value to our guests. ...

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Front Office Manager

4 months ago

Verified

... User-Friendliness: Alice by Actabl is very user-friendly compared to other similar system, which has facilitated its adoption among our team members; The smartphone application is effective and practical. Features like the ability to upload photos and comments have increased user engagement in several tasks. To make a practical example, we can say that taking live pictures helps our housekeeping team in describing what is damaged and what need to be fixed by engineering colleagues. Efficiency in Operations: Alice allows to handle ...

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Front Dest Supervisor

4 months ago

Verified

... The texting feature is a must for hotel guests. It is great for pre-arrival and guests in house. Many rave reviews of convenience of use. ...

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Concierge

4 months ago

Verified

... Not too complicated, its very comfortable when I use it, helps qith a lot of notes, and the reminders work just fine. ...

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Lead Concierge

4 months ago

Verified

... Improving a hotel system that experiences lags, crashes, and bugs involves several strategic steps. First, regular software updates are crucial to ensure the system is running on the latest version, which often includes bug fixes and performance enhancements. Conducting thorough testing before updates are deployed can help identify potential issues early. Optimizing the system’s infrastructure, such as upgrading servers or enhancing network bandwidth, can significantly improve performance and reduce lag. Implementing robust ...

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Reservations Supervisor

4 months ago

Verified

... Being able to message the guest makes it easier to communicate, collaborate, and respond to guest's requests trough the SMS feature. ...

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General Manager

14 months ago

Verified

... It is user friendly, sends alerts for daily entries and you can message employees, scheduling is a breeze, you can repeat the schedule weekly and just make adjustments. ...

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Automation

Optimized

16 reviews mentions in "Automation""

13 positive

3 negative

Hoteliers often highlight the automation capabilities of ALICE Guest Services by Actabl, emphasizing its role in streamlining operations and communication. The platform automates various processes, such as messaging and task management, allowing staff to efficiently coordinate activities and reduce manual work. Its automation features facilitate real-time updates, ensuring quick responses to guest requests and maintenance needs. Additionally, the automation of routine tasks enhances accuracy, lessening human error and improving guest service. Despite these advantages, some users note the importance of balancing speed with precision to maintain service quality.

Front Desk Associate

2 months ago

Verified

... I think actabl makes working in a hotel so much easier. It helps with communication and overall keeps things running well. I can always see what I need to get done. I would also say I like how we can ...

See full review

Head concierge

3 months ago

Verified

... Open the possibility to let us enter database from other system regarding revue or own list also open the possibility to answer to several email address on the same ticket. ...

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Operations Project Analyst

3 months ago

Verified

... Our account team is highly engaged with implementation process. - Transcendent is a really powerful tool once put into place and helpful for teams, generating work orders, to track various activities ...

See full review

Hotel Technology Manager

3 months ago

Verified

... - We need an integration with radios for task assignment - Dynamic room prioritization based on ETA / ETD - Mass task printing from the Concierge module with each task on it's own sheet for amenity ...

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VIP REP

3 months ago

Verified

... I believe Alice could be streamlined into a desktop app for ease of access and the allowance of our team to place tickets more efficiently. The communication between staff and guests was great, however this feature was prematurely taken away. This was a wonderful option for guests that preferred minimal contact, so having this feature back would be preferred as well. Furthermore, ALICE ensures that we are able to catch mistakes, but no technology is perfect. When we get into the technical terms of what it means to provide exceptional guest service, it is easy to fall into the trap of believing that that process only includes making things faster for the guest. However, speed does not always ensure accuracy ...

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Guest Services Host

3 months ago

Verified

... As long as everyone in your particular business or establishment is updating everything, this is so easy to use! It's straight forward and does not lack in understanding. ...

See full review

Conicerge

3 months ago

Verified

... I've been using Alice for a couple of years now and it's been very helpful for us to keep track of any reservations and packages. The app is straight forward and is so easy to use. ...

See full review

Concierge supervisor

4 months ago

Verified

... add some extra tips such as messaging that makes the operation easier and also give an access to whom need special needs ...

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Security Operations

4 months ago

Verified

... The platform’s concierge and scheduling capabilities have streamlined so many of our processes, making it incredibly easy for our team to keep everything running smoothly. We especially appreciate how intuitive and user-friendly the software is; training new staff ...

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Concierge

4 months ago

Verified

... Alice is easily reachable and able to assist in customizing the program to best suit your team's needs. I feel like it has evolved greatly from years ago and becomes more relevant with every year. You can adapt and change as business needs evolve. This enables my team to pinpoint and focus on different tasks as well as print full reports on different services in order to track business trends, expenses, and return ...

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Director of Rooms

4 months ago

Verified

... A Great Tool for Hotel Management. Alice has made our operations smoother and more efficient. ...

See full review

Director of Front Office

4 months ago

Verified

... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user friendly - most people can learn it in a couple of minutes of training and be ready to go! It is so easy to automate ...

See full review

Housekeeping Director

4 months ago

Verified

... The system's interaction with the user is easily accessible and noble. The features of the mobile application are accessible for the operator to understand. Accessibility to create inventories, specific work ...

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Director of Guest Recognition

4 months ago

Verified

... Love texting guests! ...

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receptionist

4 months ago

Verified

... It is very intuitive application and easy to use. Also colors of the status of the reservations helps a lot for an better overview which help to locate the client and the booking from first look ...

See full review

Front Office Manager

4 months ago

Verified

... User-Friendliness: Alice by Actabl is very user-friendly compared to other similar system, which has facilitated its adoption among our team members; The smartphone application is effective and practical. Features like the ability to upload photos and comments have increased user engagement in several tasks. To make a practical example, we can say that taking live pictures helps our housekeeping team in describing what is damaged and what need to be fixed by engineering colleagues. Efficiency in Operations: Alice allows to handle work orders efficiently in our complex daily operational routine, helping us to monitor guest requests accurately and avoid mistakes. Direct Entries by Staff: Our housekeepers now enter minibar ...

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Front Dest Supervisor

4 months ago

Verified

... The texting feature is a must for hotel guests. It is great for pre-arrival and guests in house. Many rave reviews of convenience of use. ...

See full review

Chief Concierge

4 months ago

Verified

... Simple and easy to use and navigate. I find it easy to train new staff on its applications. Creating and sending itinerary's to my guest with complete information. ...

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Concierge

4 months ago

Verified

... The facilities that offer to management every task and to get reports, also the easy access that we have for guests information and is a great book for history. ...

See full review

Night Auditor

4 months ago

Verified

... I work night Audit. Most of the time this is the only system that has the least technical issues. ...

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Concierge

4 months ago

Verified

... Not too complicated, its very comfortable when I use it, helps qith a lot of notes, and the reminders work just fine. ...

See full review

General Manager

14 months ago

Verified

... It is user friendly, sends alerts for daily entries and you can message employees, scheduling is a breeze, you can repeat the schedule weekly and just make adjustments. ...

See full review

Integrations

Connected

14 reviews mentions in "Integrations""

5 positive

9 negative

Hoteliers often mention that integrations with ALICE Guest Services by Actabl are a vital area for improvement to enhance operational efficiency and guest satisfaction. While the software provides essential features, integration issues with Property Management Systems (PMS) can cause delays and inaccuracies, especially during busy times. Users have expressed a desire for more reliable and consistent data syncing between ALICE and other systems, such as Opera and Rex, to facilitate seamless communication. Hoteliers also highlight that while some tasks like group segmentation via the Broadcast Feature would benefit from better integration capabilities, the incorporation of additional systems could further streamline processes. Despite the challenges, hoteliers appreciate the potential of tailored integrations to meet specific needs and improve the user experience.

Front Desk Associate

2 months ago

Verified