Popular in Operations
Best Property Management Systems of 2025
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2025
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2025
Tools to manage your hotel's accounting, budgeting and financial planning.
Popular in Revenue Management
Best Revenue Management Systems of 2025
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Best Channel Managers of 2025
Distribute your inventory to hundreds of channels to boost occupancy.
Best Business Intelligence of 2025
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
Popular in Marketing
Best Hotel CRM & Email Marketing of 2025
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2025
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2025
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
Popular in Guest Experience
Best Hotel Guest Apps of 2025
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2025
Empower guests with easy online check-in, personalized room access, and seamless upsell promotions.
Best Guest Messaging Software of 2025
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
ALICE Guest Services by Actabl
4.5 (646 REVIEWS)
Shane, Erin, Scott + 32 more experts recommend Actabl
Read RecommendationsRanked 1 (out of 30) in Concierge Software
Hoteliers voted Actabl as the #1 Concierge Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldMore Satisfaction, Less Glitches
93% recommended by 1571 hotels
Rosewood, Montage, Posadas & 1568 others
Bell - AI powered product analyst
I analyzed all of Actabl’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like ALICE for its streamlined communication across departments, with its guest messaging features boosting customer interaction. The tool aids in organizing staff tasks, enhancing efficiency and service delivery. Its integration with various systems supports operational tasks and tracking guest preferences. However, some users report challenges with performance and customization. Overall, ALICE aligns with hotels' goals of elevating guest experiences and operational efficiency.
Rosewood, Montage, Posadas & 1568 others
Read their reviewsSupport
World-class
25 reviews mentions in "Support""
24 positive
1 negative
Hoteliers often appreciate the customer support provided with Actabl's Concierge Software, ALICE Guest Services. The support is accessible through various channels such as chat, phone, and email, ensuring that help is available when needed. Users report that issues are typically resolved promptly, indicating a responsive support system. The support staff are described as knowledgeable and effective, contributing positively to the user experience. Additionally, the onboarding process is reportedly smooth, with comprehensive resources like FAQs, tutorials, and documentation available to assist new users. These elements help users understand and utilize the software effectively.
Front Desk Associate
2 months ago
Verified
... I think actabl makes working in a hotel so much easier. It helps with communication and overall keeps things running well. I can always see what I need to get done. I would also say I like how we can ...
See full reviewHead concierge
3 months ago
Verified
... This process will help us on different topics: Communication, and answer and centralize database. ...
See full reviewHSKP Supervisor
3 months ago
Verified
... I don't have anything at the moment to improve. We've been happy with it and it's been simple to train others on it. ...
See full reviewOperations Project Analyst
3 months ago
Verified
... Our account team is highly engaged with implementation process. - Transcendent is a really powerful tool once put into place and helpful for teams, generating work orders, to track various activities ...
See full reviewVIP REP
3 months ago
Verified
... Alice provides a comprehensive experience when assisting guests with requests. It enables our team to craft unique experiences ranging from amenities to transportation to all other experiences ...
See full reviewConicerge
3 months ago
Verified
... I've been using Alice for a couple of years now and it's been very helpful for us to keep track of any reservations and packages. The app is straight forward and is so easy to use. ...
See full reviewGuest Services Host
3 months ago
Verified
... As long as everyone in your particular business or establishment is updating everything, this is so easy to use! It's straight forward and does not lack in understanding. ...
See full reviewService representative
4 months ago
Verified
... I love te accessibility that has , and that is very easy to use. it helps to display itineraries, track forms, feed data and must important it keeps us on the same page. ...
See full reviewConcierge supervisor
4 months ago
Verified
... facilitation in handling tickets and tools of program such as transportation and lounge service and all services related to the concierge ...
See full reviewConcierge
4 months ago
Verified
... ALICE Concierge software has been a game-changer for our team, streamlining the concierge process and enhancing guest experiences in ways we hadn't imagined. One of its standout features is how easy it makes managing itineraries for our guests. With just a few clicks, we can create, update, and adjust itineraries based on the needs or preferences of the guest. This real-time updating capability is particularly useful, allowing us to stay on top of schedule changes, additions, or cancellations. No more juggling multiple emails or sticky notes; ALICE keeps everything organized in one place. Another major benefit is the seamless communication this software allows. From within the platform, we can send itineraries, confirmations, and updates directly to guests, saving time and reducing the risk of miscommunication. The software also keeps a log of all communications, ensuring that nothing is lost in translation. This is invaluable when dealing with VIP guests or those with specific preferences or time-sensitive requests. Moreover, the ability to centralize ...
See full reviewMIS
4 months ago
Verified
... It's a great platform to administrate support tickets ...
See full reviewTours & Excursions
4 months ago
Verified
... that is the question? Could be something improved? Good job, good software and easy to be managed by all kind of staff. ...
See full reviewSpa Concierge
4 months ago
Verified
... Instant and immediate contact so you can fastly have what is requested, always having proof of what you've done or not ...
See full reviewAssistant Front of House Manager
4 months ago
Verified
... It's a very intuitive program, easy to work with. Also consider that it is a complete and detailed item that can be provided by a very specialized service. ...
See full reviewDirector of Rooms
4 months ago
Verified
... A Great Tool for Hotel Management. Alice has made our operations smoother and more efficient. ...
See full reviewDirector of Front Office
4 months ago
Verified
... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user friendly - most people can learn it in a couple of minutes of training and be ready to go! It is so easy to automate texts and connect with guests for their pre-arrival experience and initiate primary ...
See full reviewVIP Agent
4 months ago
Verified
... I like that everything is laid out effortlessly to ease work flow. it has been very helpful and im excited to try new things with this software. ...
See full reviewHousekeeping Director
4 months ago
Verified
... Integration with other systems can be improved to make the information more accurate and timely. In addition, mobile access is limited in some brands and even slows down processes or does not work. It can show more alternatives to create reports and improve the interface to unlock users. Customer service should finally offer access to a natural ...
See full reviewreceptionist
4 months ago
Verified
... It is very intuitive application and easy to use. Also colors of the status of the reservations helps a lot for an better overview which help to locate the client and the booking from first look ...
See full reviewConcierge
4 months ago
Verified
... Great tool for our team to plan and provide overviews of guest activities. ...
See full reviewNight Auditor
4 months ago
Verified
... The speed isn't slow as most App used in the hotel. I like how easy, and everything is calculated for you. All is required is for user to correctly input information. I like the design of the application. It's simple and clean cut. Not a lot of fillers on the page. However, i do like the improvements include bug fixes, better mobile app usability, and enhanced opera interfacing. Features like vendor integration, lost and found ...
See full reviewConcierge
4 months ago
Verified
... The facilities that offer to management every task and to get reports, also the easy access that we have for guests information and is a great book for history. ...
See full reviewIT and Accts
4 months ago
Verified
... As with any software with us my main concern is our communication with Actabl. Customer services and a quick response to out email and call is always paramount so to me that is what I would like to ...
See full reviewAccountant
4 months ago
Verified
... Reports are easy to locate very person friendly dashboard friendly to relate forecast and budget very friendly data ports easy. ...
See full reviewGuest Reception Agent
4 months ago
Verified
... Alice provides the ability to not only communicate with guests seamlessly through SMS, but also allows for easy cross-departmental communication, making sure everyone on property is able to be caught up on a request, or service ...
See full reviewGuest Service Agent
4 months ago
Verified
... I think everything is wonderful with this app, however, could use live training. or seminars. Love to put a face to a business and meet their representatives so we to optimize value to our guests. ...
See full reviewFront Office Manager
4 months ago
Verified
... User-Friendliness: Alice by Actabl is very user-friendly compared to other similar system, which has facilitated its adoption among our team members; The smartphone application is effective and practical. Features like the ability to upload photos and comments have increased user engagement in several tasks. To make a practical example, we can say that taking live pictures helps our housekeeping team in describing what is damaged and what need to be fixed by engineering colleagues. Efficiency in Operations: Alice allows to handle ...
See full reviewFront Dest Supervisor
4 months ago
Verified
... The texting feature is a must for hotel guests. It is great for pre-arrival and guests in house. Many rave reviews of convenience of use. ...
See full reviewConcierge
4 months ago
Verified
... Not too complicated, its very comfortable when I use it, helps qith a lot of notes, and the reminders work just fine. ...
See full reviewLead Concierge
4 months ago
Verified
... Improving a hotel system that experiences lags, crashes, and bugs involves several strategic steps. First, regular software updates are crucial to ensure the system is running on the latest version, which often includes bug fixes and performance enhancements. Conducting thorough testing before updates are deployed can help identify potential issues early. Optimizing the system’s infrastructure, such as upgrading servers or enhancing network bandwidth, can significantly improve performance and reduce lag. Implementing robust ...
See full reviewReservations Supervisor
4 months ago
Verified
... Being able to message the guest makes it easier to communicate, collaborate, and respond to guest's requests trough the SMS feature. ...
See full reviewGeneral Manager
14 months ago
Verified
... It is user friendly, sends alerts for daily entries and you can message employees, scheduling is a breeze, you can repeat the schedule weekly and just make adjustments. ...
See full reviewAutomation
Optimized
16 reviews mentions in "Automation""
13 positive
3 negative
Hoteliers often highlight the automation capabilities of ALICE Guest Services by Actabl, emphasizing its role in streamlining operations and communication. The platform automates various processes, such as messaging and task management, allowing staff to efficiently coordinate activities and reduce manual work. Its automation features facilitate real-time updates, ensuring quick responses to guest requests and maintenance needs. Additionally, the automation of routine tasks enhances accuracy, lessening human error and improving guest service. Despite these advantages, some users note the importance of balancing speed with precision to maintain service quality.
Front Desk Associate
2 months ago
Verified
... I think actabl makes working in a hotel so much easier. It helps with communication and overall keeps things running well. I can always see what I need to get done. I would also say I like how we can ...
See full reviewHead concierge
3 months ago
Verified
... Open the possibility to let us enter database from other system regarding revue or own list also open the possibility to answer to several email address on the same ticket. ...
See full reviewOperations Project Analyst
3 months ago
Verified
... Our account team is highly engaged with implementation process. - Transcendent is a really powerful tool once put into place and helpful for teams, generating work orders, to track various activities ...
See full reviewHotel Technology Manager
3 months ago
Verified
... - We need an integration with radios for task assignment - Dynamic room prioritization based on ETA / ETD - Mass task printing from the Concierge module with each task on it's own sheet for amenity ...
See full reviewVIP REP
3 months ago
Verified
... I believe Alice could be streamlined into a desktop app for ease of access and the allowance of our team to place tickets more efficiently. The communication between staff and guests was great, however this feature was prematurely taken away. This was a wonderful option for guests that preferred minimal contact, so having this feature back would be preferred as well. Furthermore, ALICE ensures that we are able to catch mistakes, but no technology is perfect. When we get into the technical terms of what it means to provide exceptional guest service, it is easy to fall into the trap of believing that that process only includes making things faster for the guest. However, speed does not always ensure accuracy ...
See full reviewGuest Services Host
3 months ago
Verified
... As long as everyone in your particular business or establishment is updating everything, this is so easy to use! It's straight forward and does not lack in understanding. ...
See full reviewConicerge
3 months ago
Verified
... I've been using Alice for a couple of years now and it's been very helpful for us to keep track of any reservations and packages. The app is straight forward and is so easy to use. ...
See full reviewConcierge supervisor
4 months ago
Verified
... add some extra tips such as messaging that makes the operation easier and also give an access to whom need special needs ...
See full reviewSecurity Operations
4 months ago
Verified
... The platform’s concierge and scheduling capabilities have streamlined so many of our processes, making it incredibly easy for our team to keep everything running smoothly. We especially appreciate how intuitive and user-friendly the software is; training new staff ...
See full reviewConcierge
4 months ago
Verified
... Alice is easily reachable and able to assist in customizing the program to best suit your team's needs. I feel like it has evolved greatly from years ago and becomes more relevant with every year. You can adapt and change as business needs evolve. This enables my team to pinpoint and focus on different tasks as well as print full reports on different services in order to track business trends, expenses, and return ...
See full reviewDirector of Rooms
4 months ago
Verified
... A Great Tool for Hotel Management. Alice has made our operations smoother and more efficient. ...
See full reviewDirector of Front Office
4 months ago
Verified
... I love the Broadcast feature and the ability to reach out to guests and design templates for texting - just so easy to operate and convenient. Very very easy to setup amenities. It is so user friendly - most people can learn it in a couple of minutes of training and be ready to go! It is so easy to automate ...
See full reviewHousekeeping Director
4 months ago
Verified
... The system's interaction with the user is easily accessible and noble. The features of the mobile application are accessible for the operator to understand. Accessibility to create inventories, specific work ...
See full reviewreceptionist
4 months ago
Verified
... It is very intuitive application and easy to use. Also colors of the status of the reservations helps a lot for an better overview which help to locate the client and the booking from first look ...
See full reviewFront Office Manager
4 months ago
Verified
... User-Friendliness: Alice by Actabl is very user-friendly compared to other similar system, which has facilitated its adoption among our team members; The smartphone application is effective and practical. Features like the ability to upload photos and comments have increased user engagement in several tasks. To make a practical example, we can say that taking live pictures helps our housekeeping team in describing what is damaged and what need to be fixed by engineering colleagues. Efficiency in Operations: Alice allows to handle work orders efficiently in our complex daily operational routine, helping us to monitor guest requests accurately and avoid mistakes. Direct Entries by Staff: Our housekeepers now enter minibar ...
See full reviewFront Dest Supervisor
4 months ago
Verified
... The texting feature is a must for hotel guests. It is great for pre-arrival and guests in house. Many rave reviews of convenience of use. ...
See full reviewChief Concierge
4 months ago
Verified
... Simple and easy to use and navigate. I find it easy to train new staff on its applications. Creating and sending itinerary's to my guest with complete information. ...
See full reviewConcierge
4 months ago
Verified
... The facilities that offer to management every task and to get reports, also the easy access that we have for guests information and is a great book for history. ...
See full reviewNight Auditor
4 months ago
Verified
... I work night Audit. Most of the time this is the only system that has the least technical issues. ...
See full reviewConcierge
4 months ago
Verified
... Not too complicated, its very comfortable when I use it, helps qith a lot of notes, and the reminders work just fine. ...
See full reviewGeneral Manager
14 months ago
Verified
... It is user friendly, sends alerts for daily entries and you can message employees, scheduling is a breeze, you can repeat the schedule weekly and just make adjustments. ...
See full reviewIntegrations
Connected
14 reviews mentions in "Integrations""
5 positive
9 negative
Hoteliers often mention that integrations with ALICE Guest Services by Actabl are a vital area for improvement to enhance operational efficiency and guest satisfaction. While the software provides essential features, integration issues with Property Management Systems (PMS) can cause delays and inaccuracies, especially during busy times. Users have expressed a desire for more reliable and consistent data syncing between ALICE and other systems, such as Opera and Rex, to facilitate seamless communication. Hoteliers also highlight that while some tasks like group segmentation via the Broadcast Feature would benefit from better integration capabilities, the incorporation of additional systems could further streamline processes. Despite the challenges, hoteliers appreciate the potential of tailored integrations to meet specific needs and improve the user experience.
Front Desk Associate
2 months ago
Verified