ALICE Guest Services

Ranked 1 (out of 28) in Concierge Software

Concierge Software

More Satisfaction, Less Glitches

Ratings Snapshot

Certificate of Excellence
Read 422 reviews
90%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 28 in Concierge Software

Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.3/5
Customer Support
4.4/5
Verified Customer Support

ALICE has opened its internal systems to

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Most popular for
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  • Extended Stay 14 verified reviews
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  • Serviced Apartment 9 verified reviews
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  • Limited Service 4 verified reviews
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  • Airport/ conference 3 verified reviews
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  • Motel 2 verified reviews
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  • Vacation Rental 2 verified reviews
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  • Bed & Breakfast 1 verified reviews
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ALICE Guest Services Overview

ALICE Guest Services Overview

Equip your front desk agents and concierge to not only meet, but exceed guest expectations at scale. Track and respond to requests and complaints in seconds to achieve the ultimate guest satisfaction with fast, personalized service.

About ALICE View website

Founded in 2013 | Headquarters in New York United States | 107 employees

ALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...

Other Products by ALICE

Integrates with

  • Reporting & Accounting Software
  • Mobile Key & Keyless Entry
  • Hotel CRM & Email Marketing
Browse integrations (14 verified)

What customers love about ALICE Guest Services

Like 90% recommend

Personal Concierge Service Manager from Resort in Cabo San Lucas (Mexico)

It combines two very important tools for the hotel operation, specifically the Front of the house division.

Chef Concierge from Boutique in New York (United States)

Alice (Concierge) is user-friendly with keen aesthetics. I love the fact that we have the ability to customize any and all of our tickets to mold to the needs of our property and desk. I also quite enjoy the easy text ...

Shipping & Retail Coordinator from Branded in Englewood (United States)

There are a lot of different options you can add onto each tab to create the layout that works best for you. It's simple and direct, but has all the information you need.

Concierge from Branded in Napa (United States)

- User friendly - The software is very easy to use - ALICE is a great tool for the concierge and front desk to share information about guests - Far away more easy to use than GoConcierge - I like that it's possible f...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

ALICE empowers the world’s best hotels to deliver remarkable guest experiences. ALICE Housekeeping has cutting-edge room assignment and inspection tools, allowing for housekeeping departments to operate smoothly and efficiently.

by Kees Zorge (Omniboost BV) on December 15, 2020

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

ALICE’s open API allows for many integrations across all verticals including PMS providers and accounting software, to name a few. ALICE's business intelligence tools also give hoteliers an inside look at their business from a human resources, efficiency, departmental and organizational standpoint...

by Kees Zorge (Omniboost BV) on December 15, 2020

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you’re thinking about purchasing ALICE for your hotel, consider all of their different products and the ROI it could have for your hotel. From increased guest satisfaction to better online reviews, and happier employees who have the technology they need to do their jobs well, ALICE can help ...

by Kees Zorge (Omniboost BV) on December 15, 2020

See more answers (5)
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+ 3 recommend
Recommended by Show More (1)

Features

  • Request Management
  • Reservations
  • Wake up calls
  • Lost & Found
  • Transportation
  • Smart Vendor Database
  • Package Management & Tracking
  • Hotel branded confirmations & recommendations

Want to go behind the scenes and see how ALICE Guest Services works?

Clients & references

References & testimonials

Testimonial avatar
We gave ALICE a wish-list for the ultimate concierge solution. A system that would allow us to curate local vendors, capture reservations, and communicate with guests in mobile and SMS. I’m ecstatic...
Noah Lemaich Chef Concierge at the SIXTY Hotels
Testimonial avatar
With ALICE, there’s a lot less stress at the front desk. There are only so many calendar notifications you can send yourself.
Nickeesa Khalili Front Office Manager at the The Ludlow

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Asia Pacific
  • Middle East
  • Africa
  • North America
  • Europe
VERIFIED MARKETS
  • United States
  • Mexico
  • Canada
  • United Kingdom
  • Aruba
  • Spain
  • Cyprus
  • United Arab Emirates

422 Verified ALICE Reviews

Likelihood to Recommend
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October 26, 2021

ALICE Guest Services Review: Easy to view and manage

Concierge from Resort in 京都市 (Japan)

Recommend 10/10
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What do you like most?

・ Information can be easily shared among the team and increases customer service and experience at the same time. ・ Useful for a paperless environment and helps with sustainability, promotes company ...

What do you dislike or think could be improved?

・ Would be extremely helpful if the system can be translated to other languages. ・ Sometimes does not sync properly with our PMS and guest information is not always a 100% correct. ・ Small bugs th...

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4

October 26, 2021

ALICE Guest Services Review: Very useful software and there are always friendly and helpful staff.

Concierge from Resort in 京都市 (Japan)

Recommend 10/10
Full blue star
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What do you like most?

Friendly staff. All of them are very friendly and helpful. They always make it user-friendly and it helps us and our guests a lot.

What do you dislike or think could be improved?

It would be appreciated If text message can be used like go concierge in the past. We used it a lot.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 26, 2021

ALICE Guest Services Review: Great Tool for Guests and Co-Workers

VIP Representative from Casino in Las Vegas (United States)

Recommend 9/10
Full blue star
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What do you like most?

A great tool when wanting to communicate with other team members and guests. Information and communication is essential to give great customer service.

What do you dislike or think could be improved?

For our purposes it works great. We only use it when guests are waiting on their rooms to be clean.All team members can refer to it and check on the room status and then follow up with the guests by eithe...

Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
n/a

October 26, 2021

ALICE Guest Services Review: You can coordinate everything from one place

Guest Experiences from Resort in Nayari (Mexico)

Recommend 8/10
Full blue star
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What do you like most?

Yo can organize everything you need, and share all the information, requests and comments from and for your guests, and it makes our Job easier.

What do you dislike or think could be improved?

The mobile app, I think the access you have and the way it works it's limited if you compare it with the desk view.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 25, 2021

ALICE Guest Services Review: Simple and easy

front desk from Other in Harrisburg (United States)

Recommend 5/10
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What do you like most?

I like the fact that once learned, the system is simple and easy to navigate. multiple ways of entering and maneuvering through. big fan of the shortcut menus. simplified formatting and clear visuals giv...

What do you dislike or think could be improved?

system could be simplified. certain things seems mundane and prolong the customer service experience. one click navigation would make the system easier to maneuver instead of multi-clicking and long way n...

Customer Support
4
Ease of Use
3
Value for money
3
Implementation
3

October 25, 2021

ALICE Guest Services Review: ALICE Concierge

Director of Beach Village from Resort in Coronado (United States)

Recommend 8/10
Full blue star
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What do you like most?

ALICE is a great communication tool for the team. The itinerary builder is easy to use and saves time in preparing for a guest's stay

What do you dislike or think could be improved?

It would be nice to be able to download the itinerary into an editable document to make any changes. It is difficult to add customizations when it can only be downloaded as a PDF.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
4
arrow review On Oct 26, 2021 Halley S. from ALICE replied:
 This is beautiful feedback on our guest itineraries for front of house staff to use! We appreciate y... 

Pricing

Monthly subscription (/room/month)
Less than $3/room/month

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Popular ALICE Guest Services Integrations

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