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ALICE Guest Services

Ranked 1st (out of 26) in Concierge Software

Concierge Software

100
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn more

Ratings Snapshot

Certificate of Excellence
Read 334 reviews
88%
Recommend
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #1 out of 26 in Concierge Software

Ease of Use
4.4/5
ROI
4.3/5
Implementation
4.2/5
Customer support
4.3/5
Verified Customer Support

ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more

ALICE Guest Services Overview

Integrates with

  • Concierge Software
  • Hotel Management System
  • Property Management Systems
  • Staff Collaboration Tools
  • Mobile Key & Keyless Entry
  • Reporting & Accounting Software
Browse integrations (12 verified)

What customers love about ALICE Guest Services

88% recommend

Personal Concierge Service Manager from Resort in Cabo San Lucas (Mexico)

Chef Concierge from Boutique in New York (United States)

Shipping & Retail Coordinator from Branded in Englewood (United States)

Concierge from Branded in Napa (United States)

General Manager from Resort in West Hollywood (United States)

Concierge from Boutique in New York (United States)

Concierge from Boutique in New York (United States)

Revenue Manager from Resort in Laguna Beach (United States)

General Manager from Resort in Laguna Beach (United States)

Frontdesk Supervisor from Boutique in San Francisco (United States)

Front Office Manager from Resort in West Hollywood (United States)

General Manager from Boutique in Santa Barbara (United States)

Concierge from Branded in New York (United States)

Director of Rooms from Boutique in New Orleans (United States)

Sales Manager from Branded in New York (United States)

Hotel Manger from Boutique in New Orleans (United States)

Assistant General Manager from Boutique in New York (United States)

Front Office Manager in Santa Rosa (United States)

Concierge in New York (United States)

General Manager from Resort in West Hollywood (United States)

General Manager from Boutique

Concierge

Concierge from Resort

Director Of Front Office Operations from Boutique

Lead Concierge from Boutique

Concierge from Resort

A&B Manager from City Center

General Manager from Resort

Concierge from Boutique

General Manager from Boutique

General Manager from Boutique

Front Office Host from Resort

Director of Engineering from Other

Director of Front Office from Other

Concierge from Other

Concierge from Boutique

Chef Concierge from Boutique

Chief Concierge from City Center

General Manager from Boutique

Front Office Manager from Boutique

General Manager from Resort

Rooms Division Manager from Other

Director of Operations from Boutique

Head Concierge from Boutique

Portfolio Operations Director from Extended Stay

Chef Concierge from City Center

Director of Front Office from City Center

Head Concierge from City Center

Concierge from Branded

Concierge from Boutique

Guest Services

IT Manager from Boutique in Palm Springs (United States)

Concierge from Villas

Operations from Resort

Corp. Rooms Director from Boutique

Guest Services from Other

Director of Concierge Services from Other

Concierge Manager from Resort

General Manager from Resort

Guest Service Representative from Other

Concierge from Boutique

Chef Concierge from Boutique in

Regional Director - Room Operations from Resort

Front Desk Manager from Serviced Apartment

Resort Concierge from Resort

Reservations Supervisor from Resort

Front Office Supervisor

ARIA Sky Villas Coordinator from City Center

Concierge from Resort

Member Reception from Resort

Concierge from Resort

Navigator from Resort

Reservations Supervisor from Resort

Concierge from Boutique

Chief Concierge from Other in

Chef Concierge from Resort

Concierge from City Center

Concierge from City Center

Concierge from Resort

Director of IT from Boutique

Lead Concierge from Casino

Concierge from Other

Concierge from Other

Concierge from Branded

Concierge from City Center

Chief Concierge from Resort

PBX from Resort

Lead Concierge from Boutique

Concierge from Resort

Concierge from Resort

Guest Services Manager from Resort

Concierge from Resort

Concierge and Front Desk from Boutique

Concierge from Resort

Concierge from Resort

Reservations Supervisor from Resort

Director of Guest Experience from Resort

Personal Concierge from Resort

Concierge from Villas

Quality Specialist from Resort

Chief Concierge from Branded

Concierge from Branded

Concierge from Other

Concierge from Branded

Concierge from Branded

Coordinator from Branded

Concierge from Resort

Concierge from Resort

Senior Housekeeping Manager from Boutique

VP of Technology from Branded

FOM from Resort

Concierge from Casino

Director Of Housekeeping from Branded

Guest Relations Supervisor from Resort

Revenue Manager from Resort

Director from City Center in

Guest Experience Mgr from Resort

Hotel Manager from Branded

Sales Coordinator from Casino

Director of Rooms from Boutique

Director of Hospitality Information Technology from Resort

Reservations Coordinator from Boutique

Concierge from Branded

Chef Concierge from Branded

Concierge from Branded

Concierge

Chief Concierge from City Center

Bell Desk from Airport/ conference

Concierge from Branded

Director Operation Systems from Other

Guest Experience Manager from Other

16 years as a Concierge, Member Les Clefs d'Or USA from Casino

Concierge from Resort

AGM

Assistant Resort Manager from Resort

Chief Concierge from Branded

Assistant General Manager from Boutique

Housekeeping Supervisor from Other

Front Office Manager from Boutique

Director of Facilities from Boutique

Assistant Front Office Manager from City Center

Guest Services / Front Desk Rep from Resort

Guest Services Lead from Resort

VIP Services from Casino

Member Experience Concierge from Other

In Room Dining from Resort

In Room Dining from Resort

Chef Concierge from Serviced Apartment

GM from Boutique

VIPServices Representative from Casino

Guest Services from Boutique

VIP Services Representatve from Casino

Front Desk Supervisor from Hostel

Chief Concierge from Resort

Front Office Manager from Resort

Concierge from Resort

Personal Concierge from Resort

Concierge Supervisor from Resort

Guest Service Agent from Other

Member Services Agent from Other

Guest Services Supervisor from Resort

Manager from Other

Chief Concierge from Resort

Housekeeping Manager from Boutique

Concierge from Other

Conference Services Manager from Resort

Concierge Agent from Branded

Mission Control Crew from Airport/ conference

Hotel Performance Support Mgr from Other

Concierge from Serviced Apartment

Concierge from Serviced Apartment

Guest service representative from Boutique

Guest Service Supervisor from Boutique

Spa Director from Boutique

Front Desk Clerk from Resort

Lost and Found from City Center

Concierge from Resort

Front Desk Agent from Resort

Front Desk Agent from Boutique

Guest Service Supervisor from Branded

Assistant Front Office Manager from City Center

Front Office Supervisor from Resort

Front Desk Supervisor from Branded

Guest Services Manager from Branded

Captain from Resort

Concierge agent from Branded

Butler from Resort in

Reservation Sales from Boutique

Lead Manager-in-Training from Resort

Concierge Manager from Branded

Sales Coordinator from Extended Stay

Senior Concierge from Resort

Concierge from Resort

Concierge from Resort

Front Office Manager from Resort

Group Rooms Coordinator from Resort

Concierge from Resort

Front Office Supervisor from Resort

Assistant General Manager from Resort

Lead Gardener from Casino

Asst General Manager from Extended Stay

Front Desk from City Center

Limo Dispatch from Resort

Guest Service Associate from Extended Stay

Concierge from Resort

Office Coordinator from Resort

Front Desk Agent from Boutique

Concierge from Resort

Front Desk Lead from Resort

Front Desk Manager from Other

Reservations/Front desk from Resort

Sales Coordinator from Extended Stay

Concierge Team Leader from Resort

front desk from Other in

Guest Service Agent from Branded

Night Audit from Boutique

Front Desk Agent from Resort

Night Auditor from Branded

Director of Facility from Other

Guest Services Agent from Resort

IT Systems Manager from Branded

Concierge from Resort

Concierge from Other

Telephone Sales Agent from Other

Concierge from Resort

Concierge from Casino

Concierge from Resort

Chief Concierge from Resort

Reservation Manager from Branded

General Manager from Motel

Guest Services from Resort

Concierge from City Center

Front Desk Manager from Resort

Concierge / Experience Planner from Resort

Front Desk/Concierge from Resort

Guest Service Associate from Resort

Butler from Resort

Director of Housekeeping from Other

Reservations Supervisor from Resort

Supervisor from Boutique

Front Office from Resort

Front Office Manager from Boutique

Les Clefs D'Or Concierge from Resort

Guest Services Associate from Extended Stay

Concierge Shift Leader from Branded

Resident Service Agent from Extended Stay

Reservations from Boutique

Front Desk Manager from City Center

Reservations Manager from Boutique

Reservations Agent from Resort

Hotel Operation Manager from Villas

Guest Service Supervisor from Resort

PBX from Resort

Assistant Front Office Manager from City Center

Concierge from Hostel

Concierge from Other

Butler from Resort

Front Desk Officer from Resort

Night audit from Branded

Chief Concierge from Resort

Concierge from Resort

Concierge from Other

Lead Butler Services Agent from Resort

Guest Services from Resort

Concierge from Boutique in

Reservations & Communications Supervisor from Boutique

Assistant General Manager from Other

Guest Relations from Resort

Front Desk Agent from Resort

Front Office Manager from Resort

Front Desk from Other

Hotel Manager from Boutique

Front Office Supervisor from Branded

Front Office Manager from Extended Stay

Director of Property Operations from Boutique

Residential Concierge from Other

Manager from Resort

Owner Services Manager from Other in

Floral Lead Designer from Casino

Assistant Front Office Manager from Resort

Frontdesk Clerk from Boutique

Concierge from Branded

Front Desk from Boutique

Front Desk Agent from Boutique

Concierge from Resort

Concierge from Resort

Director of Front Office from Extended Stay

Front Desk from Extended Stay

Residence Concierge from Resort

Front desk from Resort

Guest Service Attendant from Extended Stay

Guest Experience Manager from City Center

Concierge from City Center

Director of Front Office from Branded

Dispatcher from Resort

Guest Representative from Branded

Front Desk Supervisor from Branded

Front Desk Supervisor from Boutique

Hotel Manager from Branded

Director of Sales and Operations from Boutique

Cheif Concierge from Resort

General Manager from Limited Service

Guest Service Manager from Vacation Rental

Front Desk from Serviced Apartment in

Front Desk Agent from Extended Stay

Operations Supervisor from Extended Stay

Guest Services Representative from Resort

Assistant Chief Concierge from Resort

Chief Engineer from Other

Director of Member Services & Concierge from Resort

Front Desk from Resort

Front Desk Manager from Serviced Apartment in

Member Services Manager from Other

Guest Service Relations from Casino

Night Auditor from Resort

Fairmont Gold Supervisor and Concierge from Resort

front desk from Other in

Club Concierge from Other

Concierge from Boutique

Assistant Head Concierge from Boutique

Concierge from Resort

Director of Operations from Boutique

Director of Rooms from Boutique

Front Office Agent from Resort

Hotel Operations Manager from Resort

Operations from Motel

Guest Services from Other

Director of Housekeeping from Resort

Concierge from Resort

Quality Manager from Resort

Reservations from Resort

Concierge Supervisor from City Center in

Concierge Manager from Resort

General Manager from Boutique

Read reviews

Features

  • Request Management
  • Reservations
  • Wake up calls
  • Lost & Found
  • Transportation
  • Smart Vendor Database
  • Package Management
  • Hotel branded confirmations & recommendations

Want to go behind the scenes and see how ALICE Guest Services works?

Clients & references

References & testimonials

Noah Lemaich Chef Concierge at the SIXTY Hotels
Nickeesa Khalili Front Office Manager at the The Ludlow

Featured partners

Case studies

Awards & Certifications

Want to connect with a hotelier like you to get the inside scoop?

Active Markets

Pricing

Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

Resources & reports

Post COVID-19 Hotel Operations: How Technology Helps Deliver Contactless Hospitality With a Lean Staff

View all