ALICE Guest Services by Actabl
4.5 (573 REVIEWS)
Robert, Jennifer, Blake + 26 more experts recommend Actabl
Read RecommendationsALICE Guest Services by Actabl
4.5 (573 REVIEWS)
Ranked 1 (out of 31) in Concierge Software
Hoteliers voted Actabl as the #1 Concierge Software provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldMore Satisfaction, Less Glitches
93% recommended by 1111 hotels
Rosewood, Montage, Posadas & 1108 others
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, ALICE Guest Services by Actabl is the #2 most trending product in the Concierge Software category (out of 31) and the #70 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreActabl’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Actabl as the #1 Concierge Software provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Capabilities
Actabl doesn’t have any benefits or use cases available
Features
Branding & Customization
Logistics & Fulfillment
Vendor Management
Guest Communication
Pricing
Pricing Available By Request
Actabl has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Success Stories
Actabl doesn’t have any case studies available
References
"Offering guests the ability to text and use the app to place requests makes a lot of sense. We’re on our phones all the time anyway. It’s a lot easier than calling the front desk and potentially being placed on hold, and you can also place requests off-site."
"Our guests love texting us. A lot of modern day travelers expect more tech-savvy ways to communicate versus the standard picking up the phone or speaking face-to-face. Everybody has very busy lives but with ALICE Guest Messaging, it’s been quicker and more seamless to communicate with guests in terms of sending real-time information and even responding to requests."
"It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, yet personable, customer service. We've used it for recommendations, confirming dinner reservations, coordinating plans, etc. It speeds up the communication time quite a bit, as guests are unlikely to answer a call from an unknown number, but will text us back almost immediately."
"The ability to load our checklists into the system and attach pictures of work done has allowed us to have transparency and accountability in our preventative maintenance program and enabled our chief engineer to track the quality of maintenance work even when he is busy assisting with other major projects that we have at the hotel.<br /><br />"
"Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk and housekeeping staff are informing my engineers of any problems and issues that need to be attended to. It’s an amazing tool.<br /><br />"
Featured Customers
Popularity by Segment
Size
692 | X-Large (200+ room)
513 | Large (75-199 room)
103 | Medium (25-74 room)
26 | Small (10-24 room)
16 | X-Small (1-9 room)
Type
574 | Branded Hotels
482 | Luxury Hotels
327 | Resorts
200 | Boutiques
168 | Bed & Breakfast & Inns
122 | Limited Service & Budget Hotels
107 | City Center Hotels
88 | Airport/Conference Hotels
86 | Extended Stay & Serviced Apartments
44 | Hostels
38 | Vacation Rentals & Villas
30 | RV Parks & Campgrounds
29 | Casinos
20 | Motels
Region
1344 | North America
81 | Europe
29 | Asia Pacific
26 | Middle East
25 | Central America
5 | Africa
2 | South America
Category
573 | Concierge Software
341 | Guest Messaging Software
340 | Business Intelligence
313 | Staff Collaboration Tools
270 | Scheduling & Labor Management
267 | Housekeeping Software
76 | Employee Engagement Software
55 | Hotel Maintenance Software
14 | Staffing & Recruiting Networks
More Products by Actabl
575
Reviews
7
Expert Recommendations
Hotelier Rating
Amazing System
Front Desk Manager from 200 to 499 room Luxury Hotel in Los Angeles (United States of America)
Great service
General manager from 25-49 room Resort in Hopkins (Belize)
Amazing
Hotel Manager from 200 to 499 room Boutique in New Orleans (United States of America)
Good tool for Concierge team
Concierge from 200 to 499 room City Center Hotel in Portland (United States of America)
Very happy :))
Concierge from 200 to 499 room Luxury Hotel in (United Kingdom)
Smooth
Senior Concierge from 100 to 199 room Luxury Hotel in Abu Dhabi (United Arab Emirates)
It goes
Concierge from 200 to 499 room Luxury Hotel in Jeddah (Saudi Arabia)
Alice is awesome.
Front Office Manager from 200 to 499 room Boutique in Annapolis (United States of America)
Great Tool
PR & COMMUNICATION @winery from 50-74 room Luxury Hotel in Castiglion del Bosco (Italy)
This software is a great help in keeping track of day to day operations
Residences Concierge from 200 to 499 room Luxury Hotel in (Cayman Islands)
Newsfeed
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Integrations
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