ALICE Guest Services

Ranked 1 (out of 29) in Concierge Software

Concierge Software

More Satisfaction, Less Glitches

Ratings Snapshot

Certificate of Excellence
Read 532 reviews
90%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 29 in Concierge Software

Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.4/5
Customer Support
4.4/5
Verified Customer Support

ALICE has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Luxury Hotels 277 verified reviews
    89%
  • Resorts 179 verified reviews
    91%
  • Boutiques 75 verified reviews
    90%
  • Branded Hotels 69 verified reviews
    86%
  • City Center Hotels 29 verified reviews
    88%
  • Bed & Breakfast & Inns 28 verified reviews
    94%
  • Airport/Conference Hotels 21 verified reviews
    88%
  • Vacation Rentals & Villas 20 verified reviews
    96%
  • RV Parks & Campgrounds 15 verified reviews
    86%
  • Casinos 14 verified reviews
    91%
  • Extended Stay & Serviced Apartments 10 verified reviews
    92%
  • Limited Service & Budget Hotels 9 verified reviews
    94%
  • Hostels 5 verified reviews
    92%
  • Motels 3 verified reviews
    90%

ALICE Guest Services Overview

ALICE Guest Services Overview

Equip your front desk agents and concierge to not only meet, but exceed guest expectations at scale. Track and respond to requests and complaints in seconds to achieve the ultimate guest satisfaction with fast, personalized service.

About ALICE View website

Founded in 2013 | Headquarters in New York United States | 107 employees

ALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...

Other Products by ALICE

Integrates with

  • Property Management Systems
  • Staff Collaboration Tools
  • Mobile Key & Keyless Entry
Browse integrations (20 verified)

What customers love about ALICE Guest Services

Like 90% recommend

Personal Concierge Service Manager in Cabo San Lucas (Mexico)

It combines two very important tools for the hotel operation, specifically the Front of the house division.

Chef Concierge in New York (United States)

Alice (Concierge) is user-friendly with keen aesthetics. I love the fact that we have the ability to customize any and all of our tickets to mold to the needs of our property and desk. I also quite enjoy the easy text ...

Shipping & Retail Coordinator in Englewood (United States)

There are a lot of different options you can add onto each tab to create the layout that works best for you. It's simple and direct, but has all the information you need.

Concierge in Napa (United States)

- User friendly - The software is very easy to use - ALICE is a great tool for the concierge and front desk to share information about guests - Far away more easy to use than GoConcierge - I like that it's possible f...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (6)
Question:

What differentiates this product or service from the competition?

Answer:

The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (6)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.

by Jennifer Bumgardner (INTELITY) on December 15, 2021

See more answers (6)
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+ 4 recommend
Recommended by Show More (2)

Features

Other

12/13 features

Want to go behind the scenes and see how ALICE Guest Services works?

Clients & references

References & testimonials

Testimonial avatar
We gave ALICE a wish-list for the ultimate concierge solution. A system that would allow us to curate local vendors, capture reservations, and communicate with guests in mobile and SMS. I’m ecstatic...
Noah Lemaich Chef Concierge at the SIXTY Beverly Hills
Testimonial avatar
With ALICE, there’s a lot less stress at the front desk. There are only so many calendar notifications you can send yourself.
Nickeesa Khalili Front Office Manager at the The Ludlow

Featured partners

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Case studies

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ALICE doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
VERIFIED MARKETS
  • United States of America
  • Mexico
  • Canada
  • Spain
  • United Kingdom
  • Aruba
  • Japan
  • Turkey
  • United Arab Emirates

532 Verified ALICE Reviews

Likelihood to Recommend
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November 18, 2022

ALICE Guest Services Review: Easy

housekeeping from Luxury Hotels in Beaver Creek (United States of America)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

it is not to hard to navigate you can find what you are looking for quickly and it is easy to put in reservations as well

What do you dislike or think could be improved?

a way how to keep inventory of things like cribs rollaways so we know how many are on hand and how many are rented

Customer Support
3
Ease of Use
3
Value for money
n/a
Implementation
n/a

November 17, 2022

ALICE Guest Services Review: Alice is my go-to tool for success

Service representative from Luxury Hotels in Cabo San Lucas (Mexico)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

"I love it because is an easy platform and the perfect tool for my everyday task, it gives me the opportunity to have better time management, guest experience improve very well, and easily manage reservat...

What do you dislike or think could be improved?

I have experience problems with the phone app, it's not as friendly as the desk, I think the way we storage information could display better.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

November 17, 2022

ALICE Guest Services Review: Concierge

Concierge from Luxury Hotels in Vail (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It is our go to. Love that another coworker can know exactly what has been done for the guest. Great way to document so no snafus

What do you dislike or think could be improved?

Can't think of anything. I find it so user friendly . I love we can send itineraries, everything in 1 place

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 15, 2022

ALICE Guest Services Review: Reporting

Concierge Supervisor from Luxury Hotels in (Turkey)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I can filter and prepare reports in detail and according to my own wishes, both for myself and to present to the management.

What do you dislike or think could be improved?

Administration part could be more user friendly . Difficult to edit and update letters and find their location of them

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5
arrow review On Nov 26, 2022 Kayla G. from ALICE replied:
 We are thrilled to hear how ALICE keeps your team in control and connected in real time. Thanks for ... 

November 15, 2022

ALICE Guest Services Review: User friendly interface

Cluster Director of IT from Luxury Hotels in Chiyoda City (Japan)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Interactive HTML page, clean interface and responsive. Quick reply from the support person in timely manner as well provide solution. Most of the fields are customizable thus it easily meets the operation...

What do you dislike or think could be improved?

It's been a while; I was requested to have an interactive room status in one big screen without the user needing to click anything. In Japan hospitality market, we called it Room Indicator. Our housekeepi...

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

November 15, 2022

ALICE Guest Services Review: Excellect ticket interface

IT/AV Assistant from Luxury Hotels in Turnberry (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy access and reviewing capabilities for tickets with a simple admin interface. End users agree that workflow has been improved with the use of Alice.

What do you dislike or think could be improved?

Not very much. The system in place is easy to follow and the admin side of things is very simple.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

Recent press releases

Resources & reports

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Popular ALICE Guest Services Integrations

View all (20 ALICE Integrations)