Blackbell (formerly Hotelcloud)

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

Blackbell (formerly Hotelcloud) Reviews Analyzed: 0

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

Blackbell (formerly Hotelcloud) Expert Recommendations Analyzed: 0

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

Blackbell (formerly Hotelcloud)'s Provided Description:

"Hotels are increasingly becoming a service hub (F&B, wellness, housekeeping, leisure…) and are closely connected to their local area. They all need a platform to smartly gather their entire service offering, both internal and external.  Hotels also have strong operational specificities (multiple departments) and the question of guest loyalty is key.   Blackbell can help hotels upsell their guests, with better customer communication through live chats as well as the establishment of a vibrant local community for their hotel."