Compare ALICE Guest Services by Actabl vs Blackbell (formerly Hotelcloud) vs TourDesk

Compare ALICE Guest Services by Actabl vs Blackbell (formerly Hotelcloud) vs TourDesk

Concierge Software vendor comparison between ALICE Guest Services by Actabl vs Blackbell (formerly Hotelcloud) vs TourDesk. Find out which Concierge Software is right for you based on realtime data from 647 verified hotelier reviews across 43 countries.

Ratings Summary

HT Score

ALICE Guest Services by Actabl

100

Blackbell (formerly Hotelcloud)

unranked

TourDesk

unranked

Popularity

ALICE Guest Services by Actabl

646 verified reviews

Blackbell (formerly Hotelcloud)

0 verified reviews

TourDesk

1 verified reviews

Likelihood to Recommend

ALICE Guest Services by Actabl

91%

Blackbell (formerly Hotelcloud)

0%

TourDesk

100%

Ease of Use

ALICE Guest Services by Actabl

4.6

Blackbell (formerly Hotelcloud)

0

TourDesk

5

ROI

ALICE Guest Services by Actabl

4.5

Blackbell (formerly Hotelcloud)

0

TourDesk

5

Implementation

ALICE Guest Services by Actabl

4.4

Blackbell (formerly Hotelcloud)

Not enough data available

TourDesk

Not enough data available

Customer Support

ALICE Guest Services by Actabl

4.5

Verified Customer Support

Blackbell (formerly Hotelcloud)

0

Verified Customer Support

TourDesk

5

Verified Customer Support

Certificate of Excellence

ALICE Guest Services by Actabl

Blackbell (formerly Hotelcloud)

TourDesk

Features

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking

Transportation

Lost & Found

Wake up calls

Reservations

Request Management

Vendor Management

Smart Vendor Database

Transportation

Reservations

Guest Communication

Request Management

Other

In app translation

Service Recovery/Escalation

Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

ALICE Guest Services by Actabl

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

In app translation
Service Recovery/Escalation
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Blackbell (formerly Hotelcloud)

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

TourDesk

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Actabl

Actabl

vs.

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud)

vs.

TourDesk

TourDesk

Take recommendations quiz

Customers

Top 3 Segments

ALICE Guest Services by Actabl

Resorts - 32%

Boutiques - 15%

Luxury Hotels - 15%

Blackbell (formerly Hotelcloud)

Resorts - 0%

Motels - 0%

Hostels - 0%

TourDesk

Luxury Hotels - 100%

Resorts - 0%

Motels - 0%

Featured clients

ALICE Guest Services by Actabl

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Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Pricing

Pricing Benchmark

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Pricing Available By Request

Blackbell (formerly Hotelcloud) has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Medium (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

ALICE Guest Services by Actabl

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Blackbell (formerly Hotelcloud)

Pricing Available By Request

Blackbell (formerly Hotelcloud) has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

TourDesk

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Custom Price Quote

Actabl

Actabl

vs.

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud)

vs.

TourDesk

TourDesk

1-click quote request

What Customers Are Saying

Most Recent Review

ALICE Guest Services by Actabl

Front Desk Worker

Front Desk Associate from Winter Haven (United States of America)

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

TourDesk

Tour Desk

Hotel manager

Most Positive Review

ALICE Guest Services by Actabl

Making your life easier, having everything organized

Concierge

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

TourDesk

Tour Desk

Hotel manager

Most Critical

ALICE Guest Services by Actabl

Incredible Product with Great Customization

Guest Expereience Manager of Eau Palm Beach Resort & Spa

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

TourDesk

Tour Desk

Hotel manager

References

ALICE Guest Services by Actabl

Noah Lemaich
Chef Concierge SIXTY Beverly Hills

Nickeesa Khalili
Front Office Manager The Ludlow

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General Info

Screenshots

Blackbell (formerly Hotelcloud) doesn't have any screenshots

Integrations

ALICE Guest Services by Actabl

Property Management Systems (28) Hotel Management Software (13) Hotel Restaurant POS Systems (11)

View all integrations (74)

Blackbell (formerly Hotelcloud)

Property Management Systems (2) Booking Engine (1) Hospitality TV (1)

View all integrations (2)

TourDesk

Vacation Rental Software (2) Hotel Management Software (1)

View all integrations (2)

Recent Company Updates

ALICE Guest Services by Actabl

Actabl doesn’t have any recent company updates

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Recent Articles

ALICE Guest Services by Actabl

10 Pieces of Actionable Hotel Technology Advice from Leading Execs

Hotel Technology is Poised for a Major Correction: Here's What You Need to Know

4 years ago

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any recent articles

TourDesk

TourDesk doesn’t have any recent articles