Compare ALICE Guest Services by Actabl vs Blackbell (formerly Hotelcloud) vs Viator

Actabl

ALICE Guest Services by Actabl

646 reviews
Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud)

0 reviews
Viator Inc.

Viator

0 reviews

Compare ALICE Guest Services by Actabl vs Blackbell (formerly Hotelcloud) vs Viator

Concierge Software vendor comparison between ALICE Guest Services by Actabl vs Blackbell (formerly Hotelcloud) vs Viator. Find out which Concierge Software is right for you based on realtime data from 646 verified hotelier reviews across 42 countries.

Actabl

Actabl

Ranked 1 (out of 29)

4.6
646 reviews
View profile
Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud)

Ranked 20 (out of 29)

N/A
0 reviews
View profile
Viator Inc.

Viator Inc.

Ranked 12 (out of 29)

N/A
0 reviews
View profile

Ratings Summary

HT Score

ALICE Guest Services by Actabl

100 HTScore Icon

Blackbell (formerly Hotelcloud)

unranked HTScore Icon

Viator

unranked HTScore Icon
Popularity

ALICE Guest Services by Actabl

646 verified reviews

Blackbell (formerly Hotelcloud)

0 verified reviews

Viator

0 verified reviews
Likelihood to Recommend

ALICE Guest Services by Actabl

91%

Blackbell (formerly Hotelcloud)

0%

Viator

0%
Ease of Use

ALICE Guest Services by Actabl

4.6

Blackbell (formerly Hotelcloud)

0

Viator

0
ROI

ALICE Guest Services by Actabl

4.5

Blackbell (formerly Hotelcloud)

0

Viator

0
Implementation

ALICE Guest Services by Actabl

4.4

Blackbell (formerly Hotelcloud)

Not enough data available

Viator

Not enough data available
Customer Support

ALICE Guest Services by Actabl

4.5

Verified Customer Support

Blackbell (formerly Hotelcloud)

0

Verified Customer Support

Viator

0

Verified Customer Support

Certificate of Excellence

ALICE Guest Services by Actabl

Blackbell (formerly Hotelcloud)

Viator

Features

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking

Transportation

Lost & Found

Wake up calls

Reservations

Request Management

Vendor Management

Smart Vendor Database

Transportation

Reservations

Guest Communication

Request Management

Other

In app translation

Service Recovery/Escalation

Case Management

ALICE Guest Services by Actabl

Branding & Customization

Logistics & Fulfillment

Vendor Management

Guest Communication

Other

Blackbell (formerly Hotelcloud)

Branding & Customization

Logistics & Fulfillment

Vendor Management

Guest Communication

Other

Viator

Branding & Customization

Logistics & Fulfillment

Vendor Management

Guest Communication

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Actabl
vs.
Blackbell (formerly Hotelcloud)
vs.
Viator Inc.

Customers

Top 3 Segments

ALICE Guest Services by Actabl

Resorts - 32%
Boutiques - 15%
Luxury Hotels - 15%

Blackbell (formerly Hotelcloud)

Resorts - 0%
Motels - 0%
Hostels - 0%

Viator

Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients

ALICE Guest Services by Actabl

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Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Actabl Average Actabl

Pricing Available By Request

Blackbell (formerly Hotelcloud) has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Viator Inc. has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

ALICE Guest Services by Actabl

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Blackbell (formerly Hotelcloud)

Pricing Available By Request
Blackbell (formerly Hotelcloud) has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Viator

Pricing Available By Request
Viator Inc. has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Actabl
vs.
Blackbell (formerly Hotelcloud)
vs.
Viator Inc.
1-click quote request

What Customers Are Saying

Most Recent Review

ALICE Guest Services by Actabl

Front Desk Worker

Front Desk Associate from Winter Haven (United States of America)

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

Viator

Viator Inc. doesn’t have any clients that have vouched for the product
Most Positive Review

ALICE Guest Services by Actabl

Making your life easier, having everything organized

Concierge

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

Viator

Viator Inc. doesn’t have any clients that have vouched for the product
Most Critical

ALICE Guest Services by Actabl

Incredible Product with Great Customization

Guest Expereience Manager of Eau Palm Beach Resort & Spa

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

Viator

Viator Inc. doesn’t have any clients that have vouched for the product
References

ALICE Guest Services by Actabl

Noah Lemaich
Chef Concierge SIXTY Beverly Hills

Nickeesa Khalili
Front Office Manager The Ludlow

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General Info

Screenshots

Blackbell (formerly Hotelcloud) doesn't have any screenshots

Viator Inc. doesn't have any screenshots

Integrations

ALICE Guest Services by Actabl

Property Management Systems (28) Hotel Management Software (13) Hotel Restaurant POS Systems (11)
View all integrations (74)

Blackbell (formerly Hotelcloud)

Property Management Systems (2) Booking Engine (1) Hospitality TV (1)
View all integrations (2)

Viator

Viator Inc. doesn't have any integrations

Recent Company Updates

ALICE Guest Services by Actabl

Actabl doesn’t have any recent company updates

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Recent Articles

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any recent articles

Viator

Viator Inc. doesn’t have any recent articles