Compare ALICE Guest Services by Actabl vs Blackbell (formerly Hotelcloud) vs Voice AI (By Crave Interactive)

Compare ALICE Guest Services by Actabl vs Blackbell (formerly Hotelcloud) vs Voice AI (By Crave Interactive)

Concierge Software vendor comparison between ALICE Guest Services by Actabl vs Blackbell (formerly Hotelcloud) vs Voice AI (By Crave Interactive). Find out which Concierge Software is right for you based on realtime data from 713 verified hotelier reviews across 48 countries.

Ratings Summary

HT Score

ALICE Guest Services by Actabl

100

Blackbell (formerly Hotelcloud)

unranked

Voice AI (By Crave Interactive)

unranked

Popularity

ALICE Guest Services by Actabl

712 verified reviews

Blackbell (formerly Hotelcloud)

0 verified reviews

Voice AI (By Crave Interactive)

1 verified reviews

Likelihood to Recommend

ALICE Guest Services by Actabl

91%

Blackbell (formerly Hotelcloud)

0%

Voice AI (By Crave Interactive)

100%

Ease of Use

ALICE Guest Services by Actabl

4.6

Blackbell (formerly Hotelcloud)

0

Voice AI (By Crave Interactive)

5

ROI

ALICE Guest Services by Actabl

4.4

Blackbell (formerly Hotelcloud)

0

Voice AI (By Crave Interactive)

5

Implementation

ALICE Guest Services by Actabl

4.4

Blackbell (formerly Hotelcloud)

Not enough data available

Voice AI (By Crave Interactive)

Not enough data available

Customer Support

ALICE Guest Services by Actabl

4.4

Verified Customer Support

Blackbell (formerly Hotelcloud)

0

Verified Customer Support

Voice AI (By Crave Interactive)

5

Verified Customer Support

Certificate of Excellence

ALICE Guest Services by Actabl

Blackbell (formerly Hotelcloud)

Voice AI (By Crave Interactive)

Features

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking

Transportation

Lost & Found

Wake up calls

Reservations

Request Management

Vendor Management

Smart Vendor Database

Transportation

Reservations

Guest Communication

Request Management

Other

In app translation

Service Recovery/Escalation

Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

ALICE Guest Services by Actabl

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

In app translation
Service Recovery/Escalation
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Blackbell (formerly Hotelcloud)

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

Voice AI (By Crave Interactive)

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Actabl

Actabl

vs.

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud)

vs.

Crave Interactive, Acquired by HCN

Crave Interactive, Acquired by HCN

Take recommendations quiz

Customers

Top 3 Segments

ALICE Guest Services by Actabl

Resorts - 29%

Boutique Hotels - 14%

Luxury Hotels - 14%

Blackbell (formerly Hotelcloud)

Resorts - 0%

Motels - 0%

Hostels - 0%

Voice AI (By Crave Interactive)

Resorts - 0%

Motels - 0%

Hostels - 0%

Featured clients

ALICE Guest Services by Actabl

-

Voice AI (By Crave Interactive)

Crave Interactive, Acquired by HCN doesn’t have any featured brands available

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Pricing

Pricing Benchmark

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Pricing Available By Request

Blackbell (formerly Hotelcloud) has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-49 rooms)
Mid-Sized (50-99 rooms)
Large (100-499 rooms)
X-Large (500+ rooms)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

ALICE Guest Services by Actabl

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Blackbell (formerly Hotelcloud)

Pricing Available By Request

Blackbell (formerly Hotelcloud) has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Voice AI (By Crave Interactive)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Custom Price Quote

Actabl

Actabl

vs.

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud)

vs.

Crave Interactive, Acquired by HCN

Crave Interactive, Acquired by HCN

1-click quote request

What Customers Are Saying

Most Recent Review

ALICE Guest Services by Actabl

Great for Universal Hotel Communications

Convention Service Coordinator from Louisville (United States of America)

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

Voice AI (By Crave Interactive)

Crave made my job as a Marketing Coordinator easier

Marketing Coordinator from Encinitas (United States of America)

Most Positive Review

ALICE Guest Services by Actabl

Set it up and forget it

Hotel Operations Manager

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

Voice AI (By Crave Interactive)

Crave made my job as a Marketing Coordinator easier

Marketing Coordinator from Encinitas (United States of America)

Most Critical

ALICE Guest Services by Actabl

Smooth flow via website

Director of Spa

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

Voice AI (By Crave Interactive)

Crave made my job as a Marketing Coordinator easier

Marketing Coordinator from Encinitas (United States of America)

References

ALICE Guest Services by Actabl

Noah Lemaich
Chef Concierge SIXTY Beverly Hills

Nickeesa Khalili
Front Office Manager The Ludlow

-

Voice AI (By Crave Interactive)

Crave Interactive, Acquired by HCN doesn’t have any references available

General Info

Screenshots

Blackbell (formerly Hotelcloud) doesn't have any screenshots

Crave Interactive, Acquired by HCN doesn't have any screenshots

Integrations

ALICE Guest Services by Actabl

Property Management Systems (28) Hotel Management Software (14) Hotel POS Systems (12)

View all integrations (90)

Blackbell (formerly Hotelcloud)

Property Management Systems (2) Booking Engine (1) Hospitality TV (1)

View all integrations (2)

Voice AI (By Crave Interactive)

Property Management Systems (4) Staff Collaboration Tools (4) Guest Messaging Software (3)

View all integrations (13)

Recent Company Updates

ALICE Guest Services by Actabl

Actabl Launches Integration Connecting ProfitSword Budgets with Hotel Effectiveness to Streamline Hotel Portfolio Labor Planning

New HotelData.com Report Finds Hotel Labor Costs Rising Faster Than Productivity Gains

-

Voice AI (By Crave Interactive)

Crave Interactive, Acquired by HCN doesn’t have any recent company updates

Recent Articles

ALICE Guest Services by Actabl

Actabl Announces A Partnership With Avalara, Inc., A Leading Provider Of Cloud-Based Tax Compliance Automation For Businesses Of All Sizes

Leading Hotels of the World Selects ALICE by Actabl as an Exclusive Provider of Guest Services, Housekeeping and Service Delivery Solutions

2 years ago

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any recent articles

Voice AI (By Crave Interactive)

Crave Interactive, Acquired by HCN doesn’t have any recent articles

What hoteliers in United States are checking out

Online Venue Booking Platforms

Boost Meetings & Events and Group sales and lower booking costs through automation

Revenue Management Systems

Cloud-based revenue management solutions without limits

Payments Processing Software

Sertifi by Flywire

Helping hotels close deals faster, operate more efficiently, and get paid anywhere you do business

Backed by 60,000+ verified hotel software reviews

Get personalized product recommendations

Product recommendations advisor

Let´s lookup your hotel information