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Blackbell (formerly Hotelcloud)
0.0 (0 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Blackbell (formerly Hotelcloud)
Unranked in Concierge Software
Use blackbell to sell your services to your guests.
Not yet recommended by any hotels
Blackbell (formerly Hotelcloud) has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is Blackbell (formerly Hotelcloud)?
Founded in 2011 | Headquarters in San Francisco | 11 employees
Blackbell (formerly Hotelcloud) is a comprehensive service platform tailored specifically for hotels to enhance their guest service offerings and operational efficiency. Through centralized management, Blackbell allows hotels to gather their entire range of internal and external services, from F&B and wellness to housekeeping and leisure activities. The platform excels at upselling by enabling better customer communication through live chats, and it helps create a vibrant local community for the hotel. This holistic approach not only fosters guest loyalty but also streamlines operations across multiple departments, making it an invaluable tool for modern hospitality businesses.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Blackbell (formerly Hotelcloud) products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Blackbell (formerly Hotelcloud) Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Blackbell (formerly Hotelcloud) Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Blackbell (formerly Hotelcloud)
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Blackbell (formerly Hotelcloud)'s Provided Description:
"Hotels are increasingly becoming a service hub (F&B, wellness, housekeeping, leisure…) and are closely connected to their local area. They all need a platform to smartly gather their entire service offering, both internal and external. Hotels also have strong operational specificities (multiple departments) and the question of guest loyalty is key. Blackbell can help hotels upsell their guests, with better customer communication through live chats as well as the establishment of a vibrant local community for their hotel."
FAQs
Blackbell (formerly Hotelcloud) doesn’t have any screenshots available
Capabilities
Blackbell (formerly Hotelcloud) doesn’t have any benefits or use cases available
Features
Branding & Customization
4/5 features
Logistics & Fulfillment
4/5 features
Vendor Management
4/5 features
Guest Communication
4/5 features
Q1 '26 Concierge Software Survey Insights
Is Blackbell (formerly Hotelcloud) a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 5
Mid-sized
90%
(296)
Medium hotels say that Actabl's Concierge Software is valued for seamless guest communication, efficient task management, and user-friendly customization, according to verified HotelTechReport reviews. These strengths are crucial for optimizing operational processes in Medium hotel environments.
#1
of 4
Large
90%
(229)
Large hotels say that Actabl's Concierge Software ranks highly for its verified HotelTechReport reviews, citing ease of use, effective interdepartmental communication, and seamless guest experience management. Large properties appreciate its ability to streamline operations, enhance coordination, and personalize guest interactions.
#1
of 3
Enterprise
88%
(130)
X Large hotels say that Actabl's Concierge Software, praised in verified HotelTechReport reviews, excels at enhancing interdepartmental communication and streamlining guest service tasks. X Large properties benefit from its user-friendly interface and effective task management, ensuring coordinated and efficient operations.
Mid-sized
90%
(296)
#1
of 5
Medium hotels say that Actabl's Concierge Software is valued for seamless guest communication, efficient task management, and user-friendly customization, according to verified HotelTechReport reviews. These strengths are crucial for optimizing operational processes in Medium hotel environments.
Large
90%
(229)
#1
of 4
Large hotels say that Actabl's Concierge Software ranks highly for its verified HotelTechReport reviews, citing ease of use, effective interdepartmental communication, and seamless guest experience management. Large properties appreciate its ability to streamline operations, enhance coordination, and personalize guest interactions.
Enterprise
88%
(130)
#1
of 3
X Large hotels say that Actabl's Concierge Software, praised in verified HotelTechReport reviews, excels at enhancing interdepartmental communication and streamlining guest service tasks. X Large properties benefit from its user-friendly interface and effective task management, ensuring coordinated and efficient operations.
Rank
Hotel type
Popular alternatives
#1
of 5
City Center Hotels
91%
(172)
City-Center-Hotel hotels say that Actabl's Concierge Software ranks highly, based on verified HotelTechReport reviews, due to its effective communication features, seamless task organization, and user-friendly interface. These strengths are crucial in enhancing guest service efficiency within City-Center-Hotel.
#1
of 5
Branded Hotels
89%
(223)
Branded hotels say that Actabl's Concierge Software, mentioned in the verified HotelTechReport reviews, excels due to its intuitive user interface, efficient task management capabilities, and seamless communication features. These strengths align well with Branded hotels' needs for streamlined guest services and enhanced operational efficiency.
#1
of 5
Boutique Hotels
91%
(310)
Boutique hotels say that Actabl's Concierge Software excels according to verified HotelTechReport reviews for its ease of use, effective guest communication via SMS, and seamless integration with other hotel systems. These features enhance the guest experience and streamline boutique operations.
City Center Hotels
91%
(172)
#1
of 5
City-Center-Hotel hotels say that Actabl's Concierge Software ranks highly, based on verified HotelTechReport reviews, due to its effective communication features, seamless task organization, and user-friendly interface. These strengths are crucial in enhancing guest service efficiency within City-Center-Hotel.
Branded Hotels
89%
(223)
#1
of 5
Branded hotels say that Actabl's Concierge Software, mentioned in the verified HotelTechReport reviews, excels due to its intuitive user interface, efficient task management capabilities, and seamless communication features. These strengths align well with Branded hotels' needs for streamlined guest services and enhanced operational efficiency.
Boutique Hotels
91%
(310)
#1
of 5
Boutique hotels say that Actabl's Concierge Software excels according to verified HotelTechReport reviews for its ease of use, effective guest communication via SMS, and seamless integration with other hotel systems. These features enhance the guest experience and streamline boutique operations.
Rank
Region
Popular alternatives
#1
of 4
Europe
94%
(48)
Europe hotels say that Actabl's Concierge Software simplifies operations, enhances communication, and efficiently tracks tasks, according to verified HotelTechReport reviews. Commonly praised features important to Europe hotels include user-friendly ticket management and seamless guest interaction.
#1
of 3
Middle East
90%
(7)
Me hotels say that alliants's Concierge Software improves efficiency and enhances guest communication, according to verified HotelTechReport reviews. The software is praised for its user-friendly interface, instant messaging capabilities, and customer-centric design, which are important to Me hotels.
#1
of 3
Asia Pacific
97%
(156)
Ap hotels say that Eleanor's Concierge Software, based on verified HotelTechReport reviews, excels due to its user-friendly design, streamlined booking process, and efficient customer support. These features align with Ap hotels' priorities for enhancing guest experience and operational efficiency.
Europe
94%
(48)
#1
of 4
Europe hotels say that Actabl's Concierge Software simplifies operations, enhances communication, and efficiently tracks tasks, according to verified HotelTechReport reviews. Commonly praised features important to Europe hotels include user-friendly ticket management and seamless guest interaction.
Middle East
90%
(7)
#1
of 3
Me hotels say that alliants's Concierge Software improves efficiency and enhances guest communication, according to verified HotelTechReport reviews. The software is praised for its user-friendly interface, instant messaging capabilities, and customer-centric design, which are important to Me hotels.
Asia Pacific
97%
(156)
#1
of 3
Ap hotels say that Eleanor's Concierge Software, based on verified HotelTechReport reviews, excels due to its user-friendly design, streamlined booking process, and efficient customer support. These features align with Ap hotels' priorities for enhancing guest experience and operational efficiency.
Rank
Country
Popular alternatives
#1
of 2
United States
88%
(501)
Us hotels say that Actabl's Concierge Software efficiently enhances guest experiences with easy-to-use task management and seamless inter-departmental communication, according to verified HotelTechReport reviews. It streamlines operations, enabling quick initiation of guest requests and task updates.
#1
of 2
United Kingdom
93%
(15)
Gb hotels say that Actabl's Concierge Software consistently receives high marks in verified HotelTechReport reviews for its user-friendly interface, effective task management, and seamless multi-department communication. These strengths are highlighted across reviews, emphasizing their value to Gb hotels.
#1
of 2
United Arab Emirates
88%
(10)
Ae hotels say that Actabl's Concierge Software ranks highly in verified HotelTechReport reviews due to its ability to enhance operational efficiency, improve communication among departments, and offer streamlined task management. These features are essential for Ae hotels' seamless guest services.
United States
88%
(501)
#1
of 2
Us hotels say that Actabl's Concierge Software efficiently enhances guest experiences with easy-to-use task management and seamless inter-departmental communication, according to verified HotelTechReport reviews. It streamlines operations, enabling quick initiation of guest requests and task updates.
United Kingdom
93%
(15)
#1
of 2
Gb hotels say that Actabl's Concierge Software consistently receives high marks in verified HotelTechReport reviews for its user-friendly interface, effective task management, and seamless multi-department communication. These strengths are highlighted across reviews, emphasizing their value to Gb hotels.
United Arab Emirates
88%
(10)
#1
of 2
Ae hotels say that Actabl's Concierge Software ranks highly in verified HotelTechReport reviews due to its ability to enhance operational efficiency, improve communication among departments, and offer streamlined task management. These features are essential for Ae hotels' seamless guest services.
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Blackbell (formerly Hotelcloud) Reviews Summary
Not yet recommended
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A
Recommended by
Achievements
This vendor's trending score is rising, Blackbell (formerly Hotelcloud) is the #14 most trending product in the Concierge Software category (out of 41) and the #903 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBlackbell (formerly Hotelcloud)’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Blackbell (formerly Hotelcloud) Pricing
Pricing Available By Request
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Support
Unverified
Blackbell (formerly Hotelcloud) has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
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