Altitude vs. MyStay Check in:
Which Is Right for You?

The Decision

Choosing between Altitude by Altitude and MyStay Check in hinges on your hotel’s specific needs for contactless check-in. Altitude offers a broad suite of features and extensive modular options, but its absence of recent reviews and an overall rating of 0/5 make it difficult to evaluate current performance. MyStay, by contrast, boasts a 5/5 overall rating, nearly 41 reviews, and recent user feedback, signaling a more reliable and proven solution. Are you willing to rely on a platform with no recent reviews, or is proven performance your priority?

Is Altitude or MyStay Better for Hotels?

Altitude by Altitude aims to replace traditional processes with a wide array of digital tools, from guest apps to in-room systems and back-of-house modules. However, with zero reviews or ratings in the past six months, it’s uncertain how well it performs today or how users feel about its usability. MyStay Check in, with 40 reviews and a recent NPS of 9.8/10, demonstrates high user satisfaction and active engagement from hoteliers. Do you prefer a product with proven user feedback or one with untested claims?

MyStay vs Altitude: Which Should Your Hotel Choose?

If your hotel prioritizes quick deployment, high user satisfaction, and reliable ongoing support, go with MyStay. It is tailored for contactless check-in, offers automation, and has a strong presence in multiple regions, making it ideal for properties seeking efficiency and guest satisfaction. If your hotel needs a broader, modular platform with advanced features like ID verification, multi-lingual support, and in-depth back-office tools, Altitude might seem appealing; however, the lack of recent reviews raises doubts about its current efficacy.

Given the recent feedback, MyStay’s proven track record makes it the safer, smarter choice for most hotels today.

Is Altitude or MyStay Easier to Use?

MyStay’s user interface scores 4.91 out of 5, with many reviews praising its intuitive design and straightforward setup. Customers also cite smooth onboarding processes, with an average onboarding rating of 4.82/5. In contrast, Altitude’s UI and onboarding experience are unreviewed and lack recent feedback, leaving uncertainty about its ease of use.

Considering the high support ratings and positive reviews for MyStay’s onboarding and support, it’s clear that your team will likely find MyStay simpler to adopt and operate. Edge: MyStay.

Which Has Better Features: Altitude or MyStay?

Altitude offers 5 shared features with MyStay, but also provides 14 unique features, including ID verification, hotel website check-in portals, and multi-lingual support—great for complex operations. MyStay, on the other hand, has 9 exclusive features like guest segmentation, offer templates, and A/B testing, which enhance targeted marketing and guest engagement.

While Altitude’s extensive feature set might appeal to large, multi-property brands, MyStay’s focused features support streamlined contactless processes and upselling. Edge: Altitude, for feature variety.

Which Has Better Customer Support: Altitude or MyStay?

MyStay’s customer support scores 4.93 out of 5, with recent reviews describing their team as highly responsive and helpful. Users mention quick resolution times and proactive assistance, which is crucial for smooth implementation. Altitude, with support rated 0/5 and no recent reviews, offers no clear indication of current support quality, raising concerns about post-sale assistance.

For hotels seeking a partner with active, reliable support, MyStay’s recent positive feedback makes it the clear choice. Edge: MyStay.

Which Has More Integrations: Altitude or MyStay?

MyStay boasts 30 verified integrations, including popular PMS and channel managers like Cloudbeds, Mews, and Little Hotelier. Altitude offers 17 integrations, with several notable partners but fewer options overall. When it comes to flexibility and connectivity, MyStay’s broader integration network helps ensure compatibility with your existing systems.

If seamless PMS and channel manager integration are critical for your operation, MyStay’s larger partner ecosystem delivers an advantage. Edge: MyStay.

Which Do Hoteliers Rate Higher: Altitude or MyStay?

MyStay’s recent reviews reflect a perfect 5/5 rating, with many users emphasizing its ease of use, automation, and impact on guest satisfaction. It appeals broadly across segments, including boutique, city center, and serviced apartments, with 39 reviews giving a consistent high score.

Altitude, with zero recent reviews and a score of 0/5, cannot be considered favorably based on current user feedback. For reliable, proven hotel experience, MyStay emerges as the preferred solution. Edge: MyStay.

How Much Do Altitude and MyStay Cost?

Altitude charges a base price of $500, with no mention of a trial or flexible plans. MyStay costs $400 per month with no implementation fees or trial info specified. Given the similar pricing, the value largely depends on the features and support quality, which favors MyStay based on recent reviews.

If budget and proven performance are your priorities, MyStay offers a slightly lower and transparent price point with a track record of high satisfaction.

What Type of Hotel Should Use Altitude?

• Hotels that require extensive modular features, such as ID verification, multi-lingual support, or hotel website check-in portals.
• Large properties with complex back-office needs that benefit from a wide range of management tools.
• Chains seeking a customizable, multi-faceted platform that integrates with numerous systems.
• Hotels with a technology-forward approach aiming for comprehensive guest experience solutions.

Not ideal if you need quick results, high user satisfaction, or support from a vendor with recent reviews, as Altitude’s current standing is unverified.

What Type of Hotel Should Use MyStay?

• Hotels aiming for fast deployment of a contactless check-in process with minimal setup.
• Properties seeking proven, user-friendly software with high satisfaction ratings.
• Hotels wanting seamless integration with their PMS and other management tools.
• Business or leisure hotels that value automation, guest communication, and upselling opportunities.
• Properties in regions where MyStay is actively supported and well-integrated.

Not ideal if your hotel needs highly specialized features like multi-lingual support or extensive back-office modules, which are more associated with Altitude.

Altitude vs MyStay: The Bottom Line for Hotels

Altitude presents itself as a broad, modular platform designed for comprehensive management and guest engagement, but its lack of recent reviews leaves its current performance unclear. MyStay, with a recent 5/5 rating, strong support, and proven features, ensures you’re adopting a contactless check-in solution that’s tested and trusted.

If your priority is a dependable, well-rated solution with active support and a track record of success, MyStay is the clear choice. Opt for Altitude only if your hotel requires its unique advanced features and you’re prepared to evaluate its performance in real-time, given the absence of recent user feedback.

In summary, for most hoteliers today seeking a contactless check-in platform with measurable success, MyStay offers a safer, more reliable investment. When considering support, user satisfaction, and proven results, it stands out as the superior choice.