Improve the guest experience, increase revenue and streamline operations with Canary Contactless Check-In™
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MyStay Check in
4.9 (43 REVIEWS)
HT Score
21 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
MyStay Check in
Ranked 7 (out of 86) in Contactless Check-in
A contactless solution for the smoothest guest journey imaginable.
97% recommended by 52 hotels
MyStay is popular in Czech Republic with 20 hoteliers leaving an average rating of 97%.
Bell - AI powered product analyst
I analyzed all of MyStay’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like MyStay for its efficiency in enabling contactless check-ins, online guest communication, and upselling of services. The platform significantly improves the guest experience by automating repetitive tasks, allowing staff to focus more on customer needs, thus enhancing overall satisfaction. It is especially valuable during the COVID-19 pandemic as it supports contactless interactions and e-signatures. Some consistent areas for improvement include system speed and customization options for automated messaging and guest data forms.
What Types of Hotels MyStay is Popular For
Size
7 | X-Small (1-9 room)
19 | Small (10-49 room)
9 | Mid-Sized (50-99 room)
13 | Large (100-499 room)
3 | X-Large (500+ room)
Country
27 | Czech Republic
5 | Slovakia
2 | United Arab Emirates
2 | Canada
1 | Portugal
1 | Cyprus
1 | Vietnam
1 | Greece
1 | Slovenia
1 | Colombia
1 | Costa Rica
1 | Hungary
1 | South Africa
1 | Argentina
1 | Azerbaijan
1 | Belgium
1 | Austria
1 | France
1 | Brazil
1 | United States
1 | Germany
Type
16 | Bed & Breakfast & Inns
15 | Boutique Hotels
15 | Luxury Hotels
14 | Branded Hotels
12 | Airport/Conference Hotels
12 | Resorts
10 | City Center Hotels
10 | Extended Stay & Serviced Apartments
8 | Limited Service & Budget Hotels
6 | Vacation Rentals & Villas
1 | RV Parks & Campgrounds
Region
41 | Europe
4 | South America
3 | North America
2 | Asia Pacific
2 | Middle East
1 | Africa
Category
45 | Upselling Software
43 | Contactless Check-in
Didn’t find what you were looking for?
What is MyStay?
Founded in 2016 | Headquarters in Czechia | 22 employees
MyStay Check-in is an advanced contactless check-in and check-out platform specifically designed for hotels and accommodations. This software enables guests to complete their registration digitally using their mobile devices, eliminating the need for physical queues at the reception desk. The platform enhances guest experience by automating repetitive tasks such as check-ins, document signing, and bill settlements, allowing hotel staff to focus more on customer service and personalized experiences.
With MyStay Check-in, hoteliers can create customized registration forms, send automated emails or text messages inviting guests to complete and sign their forms digitally, and archive signed documents securely. The system's features also include digital check-out, enabling guests to update billing information, split bills, review charges, and receive final invoices via email.
Moreover, MyStay supports automated communication, upselling of services, online payment processing, and integrates seamlessly with key hotel management solutions. Additionally, guests can check in at the reception by scanning a QR code with their mobile device or using the MyStay Light Kiosk.
Overall, MyStay Check-in streamlines hotel operations, reduces costs, and significantly improves guest satisfaction through a seamless, contactless experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of MyStay products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
MyStay Reviews Analyzed: 43
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
MyStay Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by MyStay
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
MyStay's Provided Description:
"Slash reception costs by up to 85% without firing your receptionist. MyStay check-in and check-out eliminates queues and allows your staff to reallocate their time and become more efficient. Your guests can walk into your facility already checked-in with no need to stop at the reception as everything can be done using their mobile devices. With this solution you can create a customized check-in registration form based on your specific country needs and send an automated email or a text message to the guest before their arrival inviting them to fill and sign their form digitally. Front desk staff receives a signed PDF document that will be archived for a set period of time. The digital check-in can be done by the guests also at the reception by scanning the QR code with their mobile device or using MyStay Light Kiosk. Digital check-out feature lets the guest add the minibar consumption, check the bill, split it with other people, update the billing address and receive the final invoice by email after the departure. You can also ask your guest how satisfied he was with the stay and to leave a review. Besides online check-in and check-out, MyStay features include automated communication, digital information, upsell, online payment, integration to key solutions and our own Light Kiosk solution. Request your Opening Kit here: https://www.gomystay.com/opening-kit/ Website: www.gomystay.com MyStay Blog: https://www.gomystay.com/blog/MyStay LinkedIn: https://cz.linkedin.com/company/mystay"
FAQs
MyStay Check in Alternatives
Not sure if MyStay is right for your hotel? Here are similar Contactless Check-in vendors that could be a good fit for your hotel:
Capabilities
MyStay doesn’t have any benefits or use cases available
Features
Pre-Arrival & Check-in
4/5 features
Information Collection
4/5 features
Translations
4/5 features
Payments & Authorization
4/5 features
Mobile Key
4/5 features
Upgrades & Upselling
4/5 features
Other
1/1 features
MyStay Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, MyStay Check in is the #14 most trending product in the Contactless Check-in category (out of 86) and the #732 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMyStay’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
MyStay Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare MyStay to Top Alternatives
Offer your guests to check-in online before their arrival so they can skip the long lines at reception! Contactless is the new standard.
Guest Experience. Hotel Operations. Seamlessly Magical.
Want to find out if MyStay is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
8
MyStay experience
Operation Manager from 25-49 room Boutique in Prague (Czech Republic)
Verified
3 years ago
I like that guests can check in online and that we can pass on information about accommodation and activities through the system. Through the QR code, guests can find out all the information about their stay, also that they can book directly through the system, for example, a taxi before arrival.
Czech Republic
Czech Republic
Operation Manager
Small Hotel
10
Everything perfect
Reservation Manager from 200 to 499 room Branded Hotel in Ceske Budejovice (Czech Republic)
Verified
4 years ago
Everything works perfectly. I can communicate with guests quickly and answer many questions immediately. Guests can check-in on-line prior to arrival.
Czech Republic
Czech Republic
Reservation Manager
Large Hotel
9
MyStay has really made the check-in process become seamless
Director from 10 to 24 room Bed & Breakfast & Inn in Prague (Czech Republic)
Verified
4 years ago
It is an efficient tool for me to create contactless communication with our guests. Everything works through the guest web.
Czech Republic
Czech Republic
Director
Small Hotel
10
The best on the market
owner from 1 to 4 room City Center Hotel in Porto (Portugal)
Verified
4 years ago
I do like Mystay a lot, especially online check-in feature. It's intuitive and easy to use. Next year I'm planning to start using the check-out feature as well.
Portugal
Portugal
owner
X-Small Hotel
10
MyStay has really helped with the check-in process
Marketing manager from 200 to 499 room City Center Hotel in Bled (Slovenia)
Verified
4 years ago
So easy to communicate with guests. We love contactless Check-in and that we are able to verify ID, especially in COVID-19 times.
Slovenia
Slovenia
Marketing manager
Large Hotel
10
Great system providing the best guest experience
owner from 200 to 499 room Airport/Conference Hotel in Protaras (Cyprus)
Verified
4 years ago
Since using their system, it has helped me automatically process the registration of the guests. I'm very happy with MyStay, definitely worth it!
Cyprus
Cyprus
owner
Large Hotel
8
MyStay helps us to make Hotel KULTÚRA *** perceived as a modern hotel.
administratívny pracovník from 25-49 room Branded Hotel in Ruzomberok (Slovakia)
Verified
4 years ago
Modern technology, graphics of sent e-mails and a residential website, fast and easy check-in, all this has greatly raised our hotel to a higher level.
Slovakia
Slovakia
administratívny pracovník
Small Hotel
10
Time-saving and easy contact with our guests
Marketing Specialist from 50-74 room Bed & Breakfast & Inn in Cesky Krumlov (Czech Republic)
Verified
4 years ago
Saving and faster check-ins.
Easy operation and clarity of content.
The possibility of upselling and promotion of other services
QR codes are great!
Czech Republic
Czech Republic
Marketing Specialist
Mid-Sized Hotel
10
Time-saving and simple use
Revenue Executive from 500+ room Boutique in Prague (Czech Republic)
Verified
4 years ago
MyStay offers efficient solution of how to make check-ins of the guest much more comfortable, time-saving and faster. Also, the platform allows to focus on guest's needs, improves communication with guest and helps to make the guest's stay more pleasant.
Czech Republic
Czech Republic
Revenue Executive
X-Large Hotel
10
Works very well
owner from 1 to 4 room Extended Stay & Serviced Apartment in Vung Tau (Vietnam)
Verified
4 years ago
Very easy to set up the profile. My guests are happy using it. The contactless check-in is the best, it really makes everything much easy for me.
Vietnam
Vietnam
owner
X-Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
We have integrated our Optima PMS with MyStay app and self service kiosk in a very short time. The process was professional and efficient and all features work perfectly. The products allow a complete check in from MyStay products and affect optima PMS immediately and online.
Showing all answers to: "What does this product or service do well?"
We have integrated our Optima PMS with MyStay app and self service kiosk in a very short time. The process was professional and efficient and all features work perfectly. The products allow a complete check in from MyStay products and affect optima PMS immediately and online.
MyStay is very innovative offering five solutions to manage the guests before and after the check in and the check out. You can automate your reception is a very easy way by scheduling SMS and e-mails before arrival.
MyStay software and check-in kiosks allow guests to massively reduce waiting time at reception and minimise the hassle which is usually associated with hotel check-in. In addition all useful hotel and stay related information is available to the guest pre stay and during stay ensuring that the guest hotel stay experience is as fulfilling as possible
Contactless solution allowing for a smooth guest journey. It has quite important functionalities like digital check-in, interactive maps and review management. Also has great upselling benefits such as welcome email and SMS and smart catalogues for the guests.
MyStay helps hotels to decrease reception expenses about 75%. Saves
time of receptionist, increase customer satisfaction and generate additional revenue through providing an improved guest experience.
MyStay helps hotels establish a connection with the guest right after the reservation via automated pre-arrival messaging (SMS and email) with the 85% open rate. Lets hotels generate additional revenue through white labeled Guest Web, where
hotels present their services in an e-shop manner as a smart catalogue, automatically tailor made for each guest based on their needs.
Question:
What differentiates this product or service from the competition?
Answer:
It supports all the requirements of the Czech Republic as I am sure it does in other countries. It supports main guest information as well as all guests staying in the room, as required in the Czech Republic. All in all - seems like a good and efficient product.
Showing all answers to: "What differentiates this product or service from the competition?"
It supports all the requirements of the Czech Republic as I am sure it does in other countries. It supports main guest information as well as all guests staying in the room, as required in the Czech Republic. All in all - seems like a good and efficient product.
My Stay stands out thanks to its User experience and its easy and immediate interface. The many integrations allow to use it with many PMS currently available on the market.
The prices are very competitive.
The MyStay check-in kiosk allows each guest to immediately pick-up their room key without having to queue, without having to engage with hotel frontdesk stay and without delaying any more than they need to before enjoying the comfort of their room as the entire check-in can be done en route from the airport.
They keep innovating and growing in the hospitality sector and have many important integrations with other players to make it easy for hoteliers day-to-day life.
Flexible in their pricing, the client can choose to pay per room or reservation.
The future of receptions starts with digitization and automation. The concept of
current receptions will no more work in less than 5 years - will be obsolete. The purpose
of the MyStay Automated Reception is to digitize 100 % check-ins and check-outs.
Mystay Simplifies the check-in process, eliminates queues and allows hotel staff to reallocate their time. With this solution hotels can create a customized check-in form
according to their specific country needs and send an automated email or SMS to
the guest before their stay inviting them to pre-register and skip a line on reception.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
There are many such products on the market with different abilities and features. Select the one that meets your needs and make sure it is fully integrated with your PMS, otherwise you may be stuck with something that doesn't work. MyStay have an extensive solution and is intergated with Optima, so I recommend using both.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
There are many such products on the market with different abilities and features. Select the one that meets your needs and make sure it is fully integrated with your PMS, otherwise you may be stuck with something that doesn't work. MyStay have an extensive solution and is intergated with Optima, so I recommend using both.
My Stay integrates perfectly with our PMS and offers additional tools for guest management. The combination of My Stay with our PMS Zak allows hoteliers to permanently optimize and automate the check-in and check-out processes, making life easier for their guests as well.
I would recommend hoteliers to try the products which MyStay offer as there are multiple benefits to the hotelier and also to the guest. The MyStay services allow guests to save time and hassle which is usually associated with a hotel stay. It removes check-in wait times, it allows the hotel to communicate to the guest pre-stay and during the stay. It allows the hotel to easily and unobtrusively upsell to guests ensuring that the guest maximises the benefits from their stay with the hotel.
It's a perfect add-on to any hotel stack, especially nowadays!
It will make you save time with the digital check-in, but also make it possible to offer a seamless, contactless yet closer experience to your guests.
With the upselling tool you're able to generate additional revenue (easy for both hotelier and guest).
Try it to see by use it the benefits of all features of check In & check out, reservations, upselling benefits, using ROI to judge the products, How are the Simplifies of the check-in process, how can you eliminates queues and allows hotel staff to reallocate their time
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HOTELTIME SOLUTIONS a.s.
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Support
Unverified
MyStay has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
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2026
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Ease of Use
0.0/5
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