Amadeus - Delphi® vs. Joinways:
Which Is Right for You?

The Decision

Choosing between Amadeus Delphi® and Joinways for your hotel’s event management needs hinges on your operational goals, hotel size, and desired functionality. Both platforms aim to streamline event planning, client management, and operational oversight, but they differ significantly in scope, user feedback, and current market presence. Amadeus offers a more extensive feature set and a larger user base, making it the more tested and trusted choice. Are you ready to see which fits your hotel best?

Is Amadeus Delphi® or Joinways Better for Hotels?

Amadeus Delphi® provides a comprehensive event and sales management solution with over 38 distinct features, backed by proven client support and a vast integration network. Joinways, on the other hand, is a newer platform built to centralize inquiries, proposals, and operational workflows but has fewer features and a smaller market footprint. Both aim to improve operational efficiency but approach it differently—does your hotel need a broad feature set or a more straightforward, dedicated event platform?

Amadeus’s long-standing presence and extensive integration capabilities make it suitable for larger, multi-property hotels or those requiring complex sales and event tracking. Joinways’s simplicity and focus on inquiry-to-event workflows appeal more to smaller venues or those seeking an all-in-one operational hub. Which product aligns better with your hotel’s scale and complexity?

Amadeus Delphi® vs Joinways: Which Should Your Hotel Choose?

If your hotel needs a mature, feature-rich system with advanced sales, CRM, and multi-property management, go with Amadeus. Its 38 dedicated features—including BEO management, lost & found modules, real-time task tracking, and extensive API support—make it a robust choice for hotels aiming for high operational integration.

If your primary focus is centralized inquiry management, simplified proposal creation, and operational task coordination, Joinways is a suitable option. Its core strengths lie in capturing inquiries from multiple sources, automating RFP extraction, and streamlining event workflows, ideal for venues that want a straightforward, all-in-one platform.

For hotels prioritizing extensive integrations, proven reliability, and detailed reporting, Amadeus is clearly superior. Conversely, if your venue benefits from a unified, easy-to-use interface with core operational functions, Joinways may suffice, albeit with fewer reviews and no recent updates.

Is Amadeus Delphi® or Joinways Easier to Use?

Amadeus scores a 4.57/5 for ease of use, reflecting its user-friendly interface and a generally smooth onboarding experience. Despite its depth, many users highlight that it’s intuitive enough for staff to adopt quickly, with clear navigation and helpful reporting tools. However, some mention that the system can be slow at times, and reports could be faster, especially in complex scenarios.

Joinways reports no ratings for ease of use, but given its smaller scale and focus on inquiry and operational workflows, it’s likely simpler for venues primarily managing straightforward events. Its platform is designed for quick adoption, but without recent reviews or high-profile testimonials, its usability remains less proven.

Edge: Amadeus.

Which Has Better Features: Amadeus or Joinways?

Amadeus offers 37 unique features focused on comprehensive event, sales, and customer relationship management, including BEO management, real-time task tracking, analytics dashboards, and API access. These features support complex, multi-property, and high-volume hotel operations—making it a highly versatile platform.

Joinways, with no features listed beyond inquiry management and basic operational workflows, provides a more streamlined set of tools aimed at the event lifecycle. Its focus is on centralizing event inquiries, proposals, and operational details rather than extensive automation or integrations.

Given the extensive feature count and customization options, Amadeus clearly leads in functionality. If your hotel requires detailed event management, reporting, and integration capabilities, it’s the better choice.

Edge: Amadeus.

Which Has Better Customer Support: Amadeus or Joinways?

Amadeus holds a customer support rating of 3.84/5, with reviews indicating that support is generally helpful but not without issues. Users appreciate the training and onboarding process but note that technical glitches and slow response times can be frustrating. Many clients value the support team’s knowledge, but some mention inconsistent follow-up.

Joinways has no available reviews on support or onboarding, making it difficult to assess its customer service quality. Given its recent market entry and smaller size, support might be less established and not as responsive as Amadeus’s.

Edge: Amadeus.

Which Has More Integrations: Amadeus or Joinways?

Amadeus boasts 107 verified integration partners, including major hotel PMS, CRM, and revenue systems like Opera and Profitroom. This extensive network allows your hotel to connect seamlessly with existing systems, reducing manual work and data silos.

Joinways, with zero listed integrations, is limited in this regard. Its platform is likely more suitable for venues that do not require deep system connectivity or are starting fresh without complex existing infrastructure.

Edge: Amadeus.

Which Do Hoteliers Rate Higher: Amadeus or Joinways?

Amadeus’s overall rating of 4.53/5 is driven by 38 reviews, with a recent zero reviews in the last six months. Users across various hotel types—particularly independent and branded hotels—rate it highly, with 4.69/5 and 4.61/5 respectively. Hoteliers appreciate its detailed tools, ease of use, and operational impact, despite some concerns about speed and cost.

Joinways has no reviews, making it impossible to gauge hotel satisfaction or property-type-specific ratings. Its market presence is smaller, and the lack of recent reviews suggests limited adoption or exposure.

Given the extensive feedback and recent activity, Amadeus is the more trusted and widely rated product.

Edge: Amadeus.

How Much Do Amadeus and Joinways Cost?

Both platforms do not publicly disclose pricing details, which is typical for enterprise software. Amadeus’s high costs are often associated with its extensive features, integrations, and global support, making it a significant investment. Joinways’s pricing remains unclear, but its smaller scale suggests potentially lower costs, though likely less comprehensive.

For precise pricing, direct contact with vendors is necessary, but expect Amadeus to be more expensive given its market position and feature depth.

What Type of Hotel Should Use Amadeus?

Hotels that should use Amadeus include:

• Large, multi-property resorts seeking integrated sales and event management.
• Hotels with complex operational needs requiring extensive CRM, reporting, and automation.
• Properties that value proven, industry-standard solutions with a global support network.
• Teams that need detailed analytics, multi-property oversight, and deep system integrations.

Not ideal if your hotel:

• Operates on a very tight budget.
• Has minimal event or sales complexity.
• Prefers a simple, straightforward platform without many features.
• Needs a quick, lightweight setup with minimal training.

What Type of Hotel Should Use Joinways?

Hotels and venues suited for Joinways:

• Small to mid-sized venues managing a moderate volume of events.
• Venues that want a central platform for inquiries, proposals, and operational workflows.
• Teams seeking an easy-to-use system without extensive integrations.
• Businesses that prioritize quick onboarding and straightforward workflows.

Not ideal if your hotel:

• Requires complex sales tracking, CRM, or multi-property management.
• Needs deep integration with existing property management or revenue systems.
• Demands advanced automation or detailed reporting.
• Has high-volume, multi-faceted operational requirements.

Amadeus vs Joinways: The Bottom Line for Hotels

Amadeus Delphi® is a comprehensive, feature-rich platform with a long-standing reputation, extensive integrations, and broad market presence. It excels in supporting large, complex hotel operations, especially those with multi-property portfolios or significant event management needs.

Joinways offers a streamlined, inquiry-focused platform designed for venues seeking simplicity and operational centralization. Its minimal features and smaller scale make it suitable for venues with straightforward workflows and limited integration requirements.

If your hotel values proven capabilities, extensive support, and detailed automation, Amadeus is the clear choice. For smaller venues or those prioritizing ease of use with core operational functions, Joinways might suffice—though with less recent validation.

This comprehensive comparison should help your team make an informed decision aligned with your hotel’s operational scope, strategic goals, and budget considerations.