Amadeus – iHotelier® Booking Engine vs. Getaroom:
Which Is Right for You?

The Decision

Choosing between Amadeus’ iHotelier® Booking Engine and Getaroom hinges on your hotel’s specific needs. Both aim to streamline booking processes, but only Amadeus’s product offers a comprehensive, customizable platform backed by a large, global presence and extensive feature set. Getaroom, by comparison, is a travel platform with broad inventory and user-friendly booking tools, but it lacks the depth of integration and specialized features found in Amadeus. So, which is better suited for your hotel?

Is Amadeus or Getaroom Better for Hotels?

Amadeus’s iHotelier® Booking Engine is built for hotels seeking a highly customizable, feature-rich solution that integrates easily with existing systems and enhances direct booking revenue. It supports multi-language, multi-currency, and offers advanced promotional tools like loyalty program integration, rate comparison widgets, and personalized merchandising. In contrast, Getaroom is more focused on providing a broad inventory of hotel rooms with simplified booking capabilities, but it offers no reviews, ratings, or detailed feature descriptions. Its platform is straightforward but lacks the depth necessary for complex hotel operations.

Amadeus’s platform, with its 36 unique features, is ideal if your team prioritizes detailed analytics, targeted upselling, and seamless integrations with booking and revenue management tools. Getaroom’s limited feature set and absence of review data make it less suitable for hotels seeking granular control or advanced revenue strategies. Do you need a platform with extensive customization and analytics, or a simple booking interface with broad inventory?

Amadeus vs Getaroom: Which Should Your Hotel Choose?

If your hotel needs a comprehensive booking engine capable of handling multi-channel marketing, detailed reporting, and advanced promotional strategies, go with Amadeus. Its extensive feature set, including loyalty integration, rate plan comparisons, and multi-lingual support, makes it a top choice for mid-sized to large hotels aiming for more sophisticated revenue management.

If your hotel requires a straightforward booking platform primarily focused on quick bookings and broad inventory access without extensive customization, Getaroom might be sufficient. However, given the lack of reviews and detailed feature information, it’s less proven in delivering the depth of functionality your team might need to grow your direct bookings.

Is Amadeus or Getaroom Easier to Use?

Amadeus’s platform scores a 4.25/5 for ease of use, with many reviews praising its intuitive interface and friendly onboarding process. Despite its advanced features, users report that once familiar, staff find the system manageable, although some note initial complexity. Customer support is rated around 3.22/5, with reviews highlighting both helpfulness and slow responses.

Getaroom offers a simplified, user-friendly interface, but with no available reviews or ratings to verify ease of use. Its minimal feature set suggests less complexity, but the lack of user feedback makes it difficult to assess how well your staff might adapt.

Edge: Amadeus.

Which Has Better Features: Amadeus or Getaroom?

Amadeus’s booking engine offers 36 unique features, including mobile responsiveness, pre- and post-stay emails, automated reporting, multi-currency, loyalty program integration, and Google Hotel Ads bookings. It also supports flexible rate plans, abandonment recapture, and ADA compliance.

Getaroom provides no detailed feature list or unique functionalities, making it impossible to compare beyond what is known. Given the extensive, well-documented feature set of Amadeus, it clearly leads in capabilities, especially for hotels seeking advanced revenue tools and customization.

Edge: Amadeus.

Which Has Better Customer Support: Amadeus or Getaroom?

Amadeus’s customer support is rated 3.22/5, with reviews noting mixed experiences—some praise dedicated account management, but others mention slow responses and issues resolving problems. Support quality seems inconsistent, which could impact your team’s ability to troubleshoot rapidly.

Since Getaroom has no reviews or ratings available, it’s impossible to assess support quality. However, the absence of feedback suggests less transparency and potentially limited support options.

Edge: Amadeus.

Which Has More Integrations: Amadeus or Getaroom?

Amadeus boasts 104 verified integration partners, including market leaders like Yanolja Cloud, Profitroom, and TripAdvisor. Its extensive ecosystem enables seamless connection with PMS, GDS, payment gateways, and marketing tools.

Getaroom only lists a single verified partner, significantly limiting integration options. Its platform might be easier to deploy initially but lacks the flexibility needed for complex, multi-system hotel environments.

Edge: Amadeus.

Which Do Hoteliers Rate Higher: Amadeus or Getaroom?

Amadeus enjoys an overall rating of 4.39/5 from 93 recent reviews, with an 87% likelihood of recommendation. Hotels across segments like independent, boutique, and branded properties praise its revenue features, integration, and ease of use, despite some support concerns.

Getaroom has no reviews or ratings available, making it impossible to gauge user satisfaction or property-specific feedback. The recent reviews strongly favor Amadeus as a trusted platform for hotels seeking proven performance.

Edge: Amadeus.

How Much Do Amadeus and Getaroom Cost?

Pricing details for both products are not publicly available, with no free trials or subscription models disclosed. Typically, Amadeus charges based on the size and needs of your hotel, often including implementation fees, whereas Getaroom’s pricing is unclear. Expect to contact vendors directly for quotes.

What Type of Hotel Should Use Amadeus?

• Hotels seeking a customizable, feature-rich booking engine with advanced promotional tools.
• Properties aiming to improve direct bookings through integrated marketing and loyalty programs.
• Hotels with complex revenue management needs requiring detailed analytics.
• Groups wanting multi-lingual, multi-currency support across regions.
• Properties needing seamless integration with existing PMS, GDS, and external systems.

Not ideal if your hotel operates on a very limited budget, has minimal online booking complexity, or prefers a straightforward, simple booking tool with no need for advanced features.

What Type of Hotel Should Use Getaroom?

• Hotels that require a broad inventory of rooms and flexible booking options.
• Travel agencies or corporate travel managers seeking an easy-to-navigate platform.
• Small properties or hosts wanting to offer quick, basic booking services.
• Hotels with minimal need for customization or detailed analytics.
• Teams that prefer a simple, cost-effective solution without extensive integration.

Not ideal if your hotel needs deep customization, advanced marketing, or detailed reporting capabilities.

Amadeus vs Getaroom: The Bottom Line for Hotels

Amadeus provides a comprehensive, feature-rich booking engine designed for hotels looking to maximize direct bookings and revenue. Its extensive integration options, detailed analytics, and proven market presence make it the clear choice for mid-sized and large properties aiming to grow.

Getaroom, while user-friendly and inventory-rich, lacks the in-depth features, reviews, and integrations to support complex hotel operations effectively. It may suit small or budget-conscious properties with simple needs, but it’s less suitable for hotels seeking growth through advanced technology.

For hotels prioritizing proven functionality, support, and extensive capabilities, Amadeus’s iHotelier® Booking Engine is the recommended choice.