Amadeus – iHotelier® Central Reservations System (CRS) vs. Resalys neo (by Septeo Hospitality):
Which Is Right for You?

The Decision

Choosing between Amadeus iHotelier® CRS and Septeo Hospitality’s Resalys neo boils down to your hotel’s specific needs, scale, and strategic priorities. Amadeus offers a comprehensive, well-reviewed CRS with a broad global presence, while Resalys provides an all-in-one solution combining CRS, PMS, and channel management, though it has fewer reviews and a narrower regional footprint. Your decision hinges on whether you prioritize proven market presence and extensive integrations or a unified platform with automation features.

Amadeus’s iHotelier stands out due to its long-established reputation and extensive review base, particularly within North America and Europe. Resalys neo, while offering impressive automation capabilities, has yet to establish a similar market presence or garner substantial recent user feedback. How do these differences align with your hotel’s operational goals?

Is Amadeus or Resalys neo Better for Hotels?

Amadeus iHotelier is designed to support hotels of all sizes seeking a scalable CRS with extensive distribution options, especially those with complex channel needs. Resalys neo caters well to larger tourism operators like resorts, holiday rentals, and hotel groups needing an integrated platform that handles reservations, PMS, and channel management in one place.

If your hotel prioritizes a proven, globally adopted CRS with a large user base, extensive integrations, and strong analytics, Amadeus is the logical choice. Conversely, if your hotel or tourism business values an all-in-one automation-driven platform that consolidates multiple functions and partners, Resalys neo could better meet your needs. Are you looking for a flexible, mature system or a unified, automation-heavy platform?

Is Amadeus or Resalys neo Easier to Use?

Amadeus iHotelier boasts a high user rating of 4.43/5 for ease of use, with reviewers praising its intuitive interface after initial training, despite a steep learning curve at the start. Support staff are noted for helpfulness, but some mention the platform can be complex for new users. Onboarding is generally smooth, with a rating of 4.1/5.

Resalys neo, on the other hand, has no publicly available user ratings, making it difficult to compare usability directly. Given the complexity of combining CRS, PMS, and channel management, it may require a more intensive onboarding process. Edge: Amadeus.

Which Has Better Features: Amadeus or Resalys neo?

Amadeus offers a broad set of features, with 17 shared core capabilities and one unique feature: RMS connectivity, supporting revenue management. Resalys neo provides two exclusive features: Availability Management and Refund Vouchers, alongside its integrated CRS-PMS-channel manager suite.

While Amadeus’s feature set is more extensive, Resalys neo’s strengths lie in automation, ancillary sales, and partner connectivity—connecting with over 90 partners. If your hotel needs a feature-rich CRS with advanced revenue tools, Amadeus is preferable. For integrated automation and partner management, Resalys could be more suitable. Edge: Amadeus.

Which Has Better Customer Support: Amadeus or Resalys neo?

Amadeus is rated 4.15/5 on customer support, with reviews highlighting helpful, professional support staff and responsive service, though some mention delays. Its widespread global support network ensures regional assistance in many markets.

Resalys neo lacks recent reviews or ratings, making comparison impossible. Given the importance of support in complex systems, Amadeus’s established support reputation makes it the safer choice. Edge: Amadeus.

Which Has More Integrations: Amadeus or Resalys neo?

Amadeus has verified 104 integration partners, including major GDS, PMS, and channel management providers, with 4 shared partners with Resalys neo. Notable integrations include Opéra, SiteMinder, and Profitroom, allowing extensive distribution and data flow.

Resalys neo connects with 13 verified partners, including notable OTAs and industry solutions, but with a narrower ecosystem. If broad connectivity is critical, Amadeus’s extensive integration network offers a clear advantage. Edge: Amadeus.

Which Do Hoteliers Rate Higher: Amadeus or Resalys neo?

Amadeus’s hotelier reviews are recent and plentiful, with an overall rating of 4.57/5 based on 52 reviews, mostly from North America, Europe, and Asia. Independent hotels and brand chains rate it highly, praising its comprehensive features and usability.

Resalys neo has no recent reviews or publicly available ratings, limiting reliability. Given the volume and recency of Amadeus feedback, it is the stronger-rated option by hoteliers. Edge: Amadeus.

How Much Do Amadeus and Resalys neo Cost?

Pricing for Amadeus iHotelier is not publicly disclosed, but it generally involves a combination of setup fees and ongoing charges, typical for enterprise CRS solutions. Resalys neo’s pricing details are also unavailable, but it’s likely a custom quote based on size and scope.

Both products do not offer freemium or transparent monthly plans, emphasizing enterprise-level engagement. Your hotel will need to request quotes directly to compare costs, but Amadeus’s extensive track record suggests a premium pricing model.

What Type of Hotel Should Use Amadeus?

• Hotels seeking a mature, globally used CRS with extensive channel management and revenue tools.
• Hotels with complex distribution needs across multiple regions.
• Mid-scale to large hotels that require proven integration and analytics.
• Properties aiming to maximize direct bookings through powerful marketing and market intelligence.

Not ideal if your hotel is small and prefers a simple, low-cost system or regional support only.

What Type of Hotel Should Use Resalys neo?

• Tourism operators managing multiple property types: resorts, holiday rentals, serviced apartments.
• Teams prioritizing automation, ancillary sales, and integrated PMS.
• Hotels looking for a fully cloud-based, all-in-one platform with extensive partner connections.
• Businesses aiming to streamline operations with minimal vendor complexity.

Not ideal if your hotel needs a highly established, widely supported CRS or operates in regions outside Europe, where support and reviews are limited.

The Bottom Line for Hotels

Amadeus iHotelier is a seasoned, well-reviewed CRS with a proven global footprint, making it a reliable choice for hotels needing a mature, feature-rich platform. Its broad integrations and extensive customer base provide confidence in its capabilities.

Resalys neo offers a compelling, automation-focused platform designed for large tourism operators. Its all-in-one approach suits businesses that want to consolidate multiple functions into one cloud-based system, but with less proven market penetration and fewer recent reviews.

If your hotel values a proven, large-scale CRS with strong support and extensive integrations, go with Amadeus. If your business prioritizes automation, an integrated platform, and partner connectivity, Resalys neo could meet your needs, provided regional support aligns.

In summary, for most hotels considering current data, Amadeus’s extensive reviews, higher ratings, and global presence make it the safer, more reliable choice. Resalys neo remains a promising but less tested option suited to specific tourism segments or larger operators willing to invest in automation and integration.