Amadeus – iHotelier® Central Reservations System (CRS)

4.4 (46 REVIEWS)

HTR Score icon
HT Score  
43 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Amadeus – iHotelier® Central Reservations System (CRS)

4.4 (46 REVIEWS)

Ranked 6 (out of 44) in Hotel Reservations Systems

Your all-in-one solution for simplified revenue management with seamless automation and unmatched distribution flexibility.

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Bell avatar Bell - AI powered product analyst

I analyzed all of Amadeus’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like TravelClick for its efficient CRS interface, comprehensive analytics, and strong integration with various channels that help to boost direct bookings and enhance revenue management strategies. However, there are concerns about long integration times, customer support responsiveness, and the need for continuous innovation to stay competitive. The product offers valuable features like market intelligence, seamless integration with GDS, and a robust promotional engine.

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Marriott, IHG Hotels, Pan Pacific Hotels & 154 others

Read their reviews
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Hoteliers Most Frequently Mention

Integration and Usability
Customer Support
Innovation and Updates
Analytics and Reporting
Revenue and Pricing Strategy
Flexibility and Customization
Booking Engine
Competitive Intelligence

What Types of Hotels Amadeus is Popular For

Size

53 | Large (75-199 room)

19 | Medium (25-74 room)

9 | Small (10-24 room)

97 | X-Large (200+ room)

8 | X-Small (1-9 room)

Country

107 | United States of America

11 | Mexico

7 | India

5 | Australia

5 | United Kingdom

5 | United Arab Emirates

4 | Canada

4 | Philippines

4 | Thailand

4 | Switzerland

3 | Pakistan

2 | Saudi Arabia

2 | Poland

2 | China

2 | Spain

2 | Belgium

2 | Guatemala

1 | Indonesia

1 | Morocco

1 | Venezuela

1 | Tunisia

1 | Ireland

1 | Cape Verde

1 | Japan

1 | Kenya

1 | Ethiopia

1 | Italy

1 | Belize

1 | Cambodia

1 | Greece

1 | Germany

1 | Romania

1 | Qatar

1 | Honduras

1 | Malta

1 | Argentina

Type

59 | Bed & Breakfast & Inns

57 | Boutiques

85 | Branded Hotels

7 | Casinos

63 | City Center Hotels

67 | Airport/Conference Hotels

12 | Extended Stay & Serviced Apartments

11 | Hostels

32 | Limited Service & Budget Hotels

93 | Luxury Hotels

7 | Motels

49 | Resorts

1 | RV Parks & Campgrounds

2 | Vacation Rentals & Villas

Region

122 | North America

21 | Europe

20 | Asia Pacific

5 | Oceania

11 | Middle East

5 | South America

1 | Central America

5 | Africa

Category

6 | RFPs & Proposal Management Software

3 | Housekeeping Software

31 | Staff Collaboration Tools

39 | Event Management Software

34 | Business Intelligence

46 | Hotel Reservations Systems

88 | Booking Engine

18 | Digital Marketing Agencies

55 | Rate Shopping

8 | Hotel CRM & Email Marketing

2 | Property Management Systems

What is Amadeus?

Founded in 1987 | Headquarters in Madrid (Spain) | 14190 employees
iHotelier® is a comprehensive Central Reservations System (CRS) designed to enhance the booking experience for both independent hoteliers and mid-scale chains. This powerful platform automates distribution across multiple channels including web, mobile, voice, travel agents, OTAs, and metasearch, helping to maximize reach and revenue. Additionally, it centralizes ARI (Availability, Rates, and Inventory) management, reducing the time, effort, and costs associated with distribution. This all-in-one solution simplifies operations by consolidating various booking and distribution functions under a single vendor.

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Capabilities

Drive more direct bookings

Expansive distribution reach

GDS & Consortia Support

High-Converting Direct Channels: Call Center & Booking Engine

Customizable tech stack

Features

Content Management

4/5 features

Pricing Rules

4/5 features

Distribution

4/5 features

Ecommerce

4/5 features

Integrations

4/5 features

Amadeus Reviews Summary

4.4
Very Good
Ease of Use
4.5/5
Customer Support
4.2/5
ROI
4.3/5
Implementation
4.2/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Amadeus – iHotelier® Central Reservations System (CRS) is the #5 most trending product in the Hotel Reservations Systems category (out of 44) and the #180 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
43 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Amadeus Pricing

Pricing Available By Request

Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Success Stories

25

References

2

Featured Customers

Amadeus Case Studies

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Amadeus doesn’t have any case studies available

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Amadeus Reviews

Hotelier Rating

Excellent
141
Very Good
43
Average
33
Poor
19
Terrible
8

Property Size

  • X-Small (8)
  • Small (9)
  • Medium (19)
  • Large (53)
  • X-Large (97)

Country

  • United States of America
    United States of America
    (107)
  • Mexico
    Mexico
    (11)
  • India
    India
    (7)
  • Australia
    Australia
    (5)
  • United Kingdom
    United Kingdom
    (5)
  • United Arab Emirates
    United Arab Emirates
    (5)
  • Canada
    Canada
    (4)
  • Philippines
    Philippines
    (4)
  • Thailand
    Thailand
    (4)
  • Switzerland
    Switzerland
    (4)
  • Pakistan
    Pakistan
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Poland
    Poland
    (2)
  • China
    China
    (2)
  • Spain
    Spain
    (2)
  • Belgium
    Belgium
    (2)
  • Guatemala
    Guatemala
    (2)
  • Indonesia
    Indonesia
    (1)
  • Morocco
    Morocco
    (1)
  • Venezuela
    Venezuela
    (1)
  • Tunisia
    Tunisia
    (1)
  • Ireland
    Ireland
    (1)
  • Cape Verde
    Cape Verde
    (1)
  • Japan
    Japan
    (1)
  • Kenya
    Kenya
    (1)
  • Ethiopia
    Ethiopia
    (1)
  • Italy
    Italy
    (1)
  • Belize
    Belize
    (1)
  • Cambodia
    Cambodia
    (1)
  • Greece
    Greece
    (1)
  • Germany
    Germany
    (1)
  • Romania
    Romania
    (1)
  • Qatar
    Qatar
    (1)
  • Honduras
    Honduras
    (1)
  • Malta
    Malta
    (1)
  • Argentina
    Argentina
    (1)

Region

  • North America
    North America
    (122)
  • Europe
    Europe
    (21)
  • Asia Pacific
    Asia Pacific
    (20)
  • Oceania
    Oceania
    (5)
  • Middle East
    Middle East
    (11)
  • South America
    South America
    (5)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (5)

Hoteliers say

Hoteliers like TravelClick for its efficient CRS interface, comprehensive analytics, and strong integration with various channels that help to boost direct bookings and enhance revenue management strategies. However, there are concerns about long integration times, customer support responsiveness, and the need for continuous innovation to stay competitive. The product offers valuable features like market intelligence, seamless integration with GDS, and a robust promotional engine.

AI-generated from the text of customer reviews

Integration and Usability
Customer Support
Innovation and Updates
Analytics and Reporting
Revenue and Pricing Strategy
Flexibility and Customization
Booking Engine
Competitive Intelligence
0

Lousy experience

Digital Marketing Manager from 50-74 room Bed & Breakfast & Inn in Mexico City (Mexico)

Verified
2 years ago
the way of selling is strange, as soon as you hire the problems begins, 8 months for integration, many errors detected that were never solved.
Country Mexico
Digital Marketing Manager
Medium Hotel
10

One of the Best Technologies

DOMS from 200 to 499 room Resort in Iztapa (Guatemala)

Verified
3 years ago
Easy to use CRS interface, complete analytics reporting for strategic decisions, Advance pricing engine to manage promotions and your revenue strategy. All in one connections for all channels including metasearch
Country Guatemala
DOMS
X-Large Hotel
10

Thank you, TravelClick is more easy for us to manage rate very fast

Assistant Reservation Manager from 100 to 199 room Luxury Hotel in Phnom Penh (Cambodia)

Verified
6 years ago
Thank you, TravelClick is more easy for us to load and change Best Available Rate to all OTAs in faster just 5-10 minutes will reach to OTAs extranet and post their public website.
Country Cambodia
Assistant Reservation Manager
Large Hotel
10

Great Value Tech Partner

Sales & Marketing Manager from 100 to 199 room Boutique in Sydney (Australia)

Verified
6 years ago
user's friendly system of ihotelier and booking engine... so straight forward... you rarely need assistance... marketing was very effective too..
Country Australia
Sales & Marketing Manager
Large Hotel
10

Excellent product and tools

Director of Revenue from 200 to 499 room Branded Hotel in Antwerp (Belgium)

Verified
6 years ago
All Travelclick systems are reliable and strong sources with very good integrations with other vendors and 3rd parties. Support services are professional and efficient.
Country Belgium
Director of Revenue
X-Large Hotel
10

The Booking Engine is an efficient tool

Revenue Manager from 100 to 199 room City Center Hotel in Athens (Greece)

Verified
6 years ago
The Booking Engine is an efficient tool. Users can match all possible ways to attract guests.
Country Greece
Revenue Manager
Large Hotel
9

I use it everyday

Operations from 100 to 199 room Branded Hotel in Moka

Verified
6 years ago
I use it everyday...it is very accurate and simple To use specially if you have new team members. Customer care is also very reactive.
Operations
Large Hotel
10

Greatly helped us to achieve tremendous figures on direct bookings

Corporate Director Sales Marketing from 200 to 499 room Airport/Conference Hotel in Midoun (Tunisia)

Verified
6 years ago
Very professional and up to date Media campaign team. they greatly helped us to achieve tremendous figures on direct bookings. ihotelier is outstanding tool for end users and latest update with flash sales helped a lot to fill empty rooms.
Country Tunisia
Corporate Director Sales Marketing
X-Large Hotel
10

iHotelier CRS

Revenue Director from 200 to 499 room Boutique in Lucerne (Switzerland)

Verified
6 years ago
iHotelier CRS
Country Switzerland
Revenue Director
X-Large Hotel