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Amadeus – iHotelier® Central Reservations System (CRS)
4.4 (46 REVIEWS)
HT Score
43 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Amadeus – iHotelier® Central Reservations System (CRS)
Ranked 7 (out of 44) in Hotel Reservations Systems
Your all-in-one solution for simplified revenue management with seamless automation and unmatched distribution flexibility.
83% recommended by 157 hotels
Marriott, IHG Hotels, Pan Pacific Hotels & 154 others
Bell - AI powered product analyst
I analyzed all of Amadeus’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like TravelClick for its efficient CRS interface, comprehensive analytics, and strong integration with various channels that help to boost direct bookings and enhance revenue management strategies. However, there are concerns about long integration times, customer support responsiveness, and the need for continuous innovation to stay competitive. The product offers valuable features like market intelligence, seamless integration with GDS, and a robust promotional engine.
Marriott, IHG Hotels, Pan Pacific Hotels & 154 others
Read their reviewsHoteliers Most Frequently Mention
What Types of Hotels Amadeus is Popular For
Size
8 | X-Small (1-9 room)
9 | Small (10-24 room)
19 | Medium (25-74 room)
53 | Large (75-199 room)
97 | X-Large (200+ room)
Country
107 | United States of America
11 | Mexico
7 | India
5 | Australia
5 | United Kingdom
5 | United Arab Emirates
4 | Canada
4 | Philippines
4 | Thailand
4 | Switzerland
3 | Pakistan
2 | Saudi Arabia
2 | Poland
2 | China
2 | Spain
2 | Belgium
2 | Guatemala
1 | Indonesia
1 | Morocco
1 | Venezuela
1 | Tunisia
1 | Ireland
1 | Cape Verde
1 | Japan
1 | Kenya
1 | Ethiopia
1 | Italy
1 | Belize
1 | Cambodia
1 | Greece
1 | Germany
1 | Romania
1 | Qatar
1 | Honduras
1 | Malta
1 | Argentina
Type
93 | Luxury Hotels
85 | Branded Hotels
67 | Airport/Conference Hotels
63 | City Center Hotels
59 | Bed & Breakfast & Inns
57 | Boutiques
49 | Resorts
32 | Limited Service & Budget Hotels
12 | Extended Stay & Serviced Apartments
11 | Hostels
7 | Casinos
7 | Motels
2 | Vacation Rentals & Villas
1 | RV Parks & Campgrounds
Region
122 | North America
21 | Europe
20 | Asia Pacific
11 | Middle East
5 | Oceania
5 | South America
5 | Africa
1 | Central America
Category
88 | Booking Engine
55 | Rate Shopping
46 | Hotel Reservations Systems
39 | Event Management Software
34 | Business Intelligence
31 | Staff Collaboration Tools
18 | Digital Marketing Agencies
8 | Hotel CRM & Email Marketing
6 | RFPs & Proposal Management Software
3 | Housekeeping Software
2 | Property Management Systems
Didn’t find what you were looking for?
What is Amadeus?
Founded in 1987 | Headquarters in Madrid (Spain) | 14190 employees
iHotelier® is a comprehensive Central Reservations System (CRS) designed to enhance the booking experience for both independent hoteliers and mid-scale chains. This powerful platform automates distribution across multiple channels including web, mobile, voice, travel agents, OTAs, and metasearch, helping to maximize reach and revenue. Additionally, it centralizes ARI (Availability, Rates, and Inventory) management, reducing the time, effort, and costs associated with distribution. This all-in-one solution simplifies operations by consolidating various booking and distribution functions under a single vendor.
Amadeus doesn’t have any screenshots available
Capabilities
Drive more direct bookings
Drive more direct bookings
iHotelier® StayPlus – A strategic set of capabilities designed to help hoteliers sell more, sell broader, and personalize the guest experience all in one place.
Expansive distribution reach
Expansive distribution reach
Maximize your bookings and ensure optimal rate parity by seamlessly connecting with 400+ global and regional OTAs and tour operators. Effortlessly manage rates, availability, inventory, and restrictions with iHotelier CRS.
GDS & Consortia Support
GDS & Consortia Support
Enhance your market presence in Global Distribution Systems for greater reach and exposure. Connect with a broader network of distribution partners and promote your availability across third-party channels. Quickly and easily build a robust online presence to attract more guests.
High-Converting Direct Channels: Call Center & Booking Engine
High-Converting Direct Channels: Call Center & Booking Engine
Experience increased operational efficiency and significant time savings by managing distribution seamlessly to the iHotelier Call Center and iHotelier Booking Engine. With a unified pool of consistent content, including inventory, pricing, and descriptions, you can ensure accuracy and streamline your processes effortlessly.
Customizable tech stack
Customizable tech stack
iHotelier® Suite – The industry’s newest build-your-own-set of solutions approach that offers a wide range of Amadeus Hospitality solutions to create their own customizable tech stack experience that fits their needs.
Features
Content Management
4/5 features
Pricing Rules
4/5 features
Distribution
4/5 features
Ecommerce
4/5 features
Integrations
4/5 features
Reporting
4/5 features
Admin
4/5 features
Call Center
4/5 features
Amadeus Reviews Summary
Ease of Use
4.5/5
Customer Support
4.2/5
ROI
4.3/5
Implementation
4.2/5
Recommended by
Achievements
This vendor's trending score is rising, Amadeus – iHotelier® Central Reservations System (CRS) is the #5 most trending product in the Hotel Reservations Systems category (out of 44) and the #185 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAmadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Amadeus Pricing
Pricing Available By Request
Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Amadeus Case Studies
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References
"We are quarter-on-quarter, year-on-year, 100% up on revenue, which is amazing for the venue and amazing for the team. Delphi has helped hugely with that visibility of reporting."
Hayley Smith
Head of Sales @
Silverstone Circuit
"I definitely could not do my job as effectively, or manage our property's assets, without having HotSOS."
Rudy Garcia
Director of Facility Services @
La Cantera Resort & Spa
"HotSOS has immensely helped our operation be much more efficient and customer-focused and is embraced by every level of our organization. We couldn't imagine our operation without it."
Roman Husock
Director of Rooms @
De L'Europe Amsterdam
"HotSOS delivers a real-time overview of room inventory, enabling room attendants to prioritize cleaning based on guest check-outs and arrivals. It allows supervisors to efficiently prioritize tasks without the need for direct communication with the room attendants, and identify areas for improvement, thus enhancing overall efficiency. It is a truly exceptional tool!"
Moshe Cohen
Applications Trainer @
"HotSOS is integral to the seamless operation of our business, and it has become indispensable in maintaining our high service level."
Jorine Heutink
Executive Housekeeper @
Hotel Okura Amsterdam
"By adopting Delphi at most of our properties, Easton’s has been able to standardize the training and coaching of our sales force, enabling consistent lead processing and response. Delphi’s merge template feature enhances efficiency across the board. We encourage our sales force to fully utilize the system, which has notably increased our capacity to handle above-property leads."
Sarah Moniz
Executive Director of Sales @
Easton's Group of Hotels
"Our partnership with Amadeus gave us the opportunity to test hotel ads for retargeting, which contributed to a 40% increase in bookings from Facebook Remarketing."
Nicole Weatherstone
Growth Marketing Manager @
Hyatt Vacation Club At The Welk
"Since using Demand360, the Pace, Groups, and Segment & Channels reports have become great assets to help make decisions in my day-to-day work."
Doris Búcaro
Revenue Manager @
Hyatt Centric Guatemala City
"Demand360 has helped the hotel in seeing areas of opportunity. Before Demand360 the hotel didn't know if our pace was in line with where it should be, and Demand360 gives you that benchmark to make that decision on whether you're too built up or not built up enough."
Joseph Bustos
Director of Revenue @
YOTEL New York Times Square
"On iHotelier Booking Engine 4.0, we can run private offers to compete with the OTA’s loyalty programs. Since we started running private offers, it has become one of our top 3 rate plans booked on the website. Our private offers members list now exceeds 2,100 guests."
William Koo
Revenue Consultant @
Waikiki Resort Hotel
"People were Googling us, but because we had poor rate parity, they were not clicking on Brand.com as it did not have attractive rates. Having competitive rates increased the number of sessions to our website and subsequently massively increased our conversion rate. Today we are in parity and people are increasingly coming to our website."
Sarah Major-Bourgeois
Director of Distribution @
Groupe Germain Hôtels
"At the beginning, the change was a bit scary and the housekeeping staff were nervous about us being able to check on them everywhere, but now if they didn’t have it I think they’d panic! We all love it."
Martijn Drost
Head of Engineering and IT @
Sofitel Legend The Grand Amsterdam
"When a guest checks out, our housekeeping team is notified immediately, meaning they can be deployed to clear the rooms straight away. Before, all communication would have to be done over the phone which takes up a lot of time, but, because we have Amadeus Service Optimization, we can send live updates on the app which has made a big impact on the speed in which we can work."
Chandra Illanperuma
Director of Housekeeping @
Palazzo Versace Dubai at Jaddaf Waterfront
"The fact that all departments can see where our room attendants are without having to track them down is absolutely priceless. Time is our currency and it’s all about productivity to make sure we’re turning the house as quickly as possible. With Amadeus Service Optimization, our managers don’t have to micromanage staff, which gives them more time to engage guests and complete room inspections to ensure quality."
Maria Cuevas
Director of Housekeeping @
Monarch Beach Resort
"Analyzing the trends through the system allows us to optimize staff scheduling so we can meet the demands of the day. We can also prioritize our work with minimal effort so we can respond quickly to guests and get right back to building maintenance. By leveraging the system we’ve prevented 24% more incidents from occurring because everyone has eyes on what work needs to be done, and our teams can easily strategize with housekeeping and other departments on important projects without impacting our guests."
Markus Krebs
Resort Manager @
Monarch Beach Resort
"Everybody can see within Amadeus Service Optimization what the status of a work ticket is, so you don’t need to call others to get information. If there’s a shift change, the incoming team member can track what’s been done already since the information is stored in one place."
Martijn Drost
Head of Engineering and IT @
Sofitel Legend The Grand Amsterdam
"I was so happy to see that the Palazzo Versace Dubai already had Amadeus Service Optimization when I started, otherwise, implementing it would have been the first thing I would have done! I have spent many years in the hotel industry before technology was so advanced and have found Amadeus Service Optimization has significantly improved the speed of communication and the handling of guest requests."
Chandra Illanperuma
Director of Housekeeping @
Palazzo Versace Dubai at Jaddaf Waterfront
"Whether we’re improving operational efficiencies, data and reporting, or executing an event, Amadeus Sales & Event Management has been the solution to help us realize our goals and deliver the best guest experience we possibly can."
Kathy Magrane
Director of Sales Solutions and Systems @
Denihan Hospitality Group
"By leveraging the automation capabilities of Amadeus Sales & Event Management, our time is freed up to focus on building one-of-a-kind experiences for our guests that will keep them coming back!"
Alex Filiatrault
Regional Director of Sales, Marketing, and Revenue Management @
Silver Hotel Group
"With Amadeus Sales & Event Management, our communication as a team has improved since data and information is centralized. It’s eliminated any confusion as to the status of an event or contract and made the planning process much quicker."
Denise Cole
Director of Sales & Marketing @
Hilton Garden Inn Atlanta Airport/millenium Center
"Amadeus Sales & Event Management – Advanced gives us more ability to track sales and keep on top of what’s going on. We are now able to track ROI on things like events and offers, which helps our staff to understand and manage their business better. It’s a real benefit for us."
Barbara Fulton
Group M&E Revenue Manager @
Valor Hospitality Partners
"Using Amadeus Sales & Event Management – Advanced with Sertifi has revolutionized the way we work. With access anytime, anywhere, our sales team can use it when they travel, and it’s allowed our convention services team the time to work directly alongside our customers. That’s really the entire goal, to create a better bond and provide better service for them."
Gavin Mealiffe
Vice President of Sales @
Tropicana @ Las Vegas (E)
""The global industry standard for managing and executing group events""
Adam Vonthethoff
General Manager – Food & Beverage @
Adelaide Oval
"[Amadeus] is the leading technology solution provider in hospitality..."
Daisy Wang
Deputy Manager @
Beijing International Hotel
"IHG is a brand and consumer driven company. We use insight to anticipate consumer trends and behaviour. We also have a long track record of investing in relevant technologies to support our brand promise and build a closer relationship with our guests. Partnering with Amadeus will help us continue to do just that."
Eric Pearson
Executive Vice President and Chief Information Officer @
Intercontinental Hotels Group
Featured Customers
More Products by Amadeus
Hotelier Rating
Hoteliers say
Hoteliers like TravelClick for its efficient CRS interface, comprehensive analytics, and strong integration with various channels that help to boost direct bookings and enhance revenue management strategies. However, there are concerns about long integration times, customer support responsiveness, and the need for continuous innovation to stay competitive. The product offers valuable features like market intelligence, seamless integration with GDS, and a robust promotional engine.
AI-generated from the text of customer reviews
Looking for specific info?
0
Lousy experience
Digital Marketing Manager from 50-74 room Bed & Breakfast & Inn in Mexico City (Mexico)
Verified
3 years ago
the way of selling is strange, as soon as you hire the problems begins, 8 months for integration, many errors detected that were never solved.
Mexico
Mexico
Digital Marketing Manager
Medium Hotel
10
One of the Best Technologies
DOMS from 200 to 499 room Resort in Iztapa (Guatemala)
Verified
3 years ago
Easy to use CRS interface, complete analytics reporting for strategic decisions, Advance pricing engine to manage promotions and your revenue strategy. All in one connections for all channels including metasearch
Guatemala
Guatemala
DOMS
X-Large Hotel
10
Thank you, TravelClick is more easy for us to manage rate very fast
Assistant Reservation Manager from 100 to 199 room Luxury Hotel in Phnom Penh (Cambodia)
Verified
6 years ago
Thank you, TravelClick is more easy for us to load and change Best Available Rate to all OTAs in faster just 5-10 minutes will reach to OTAs extranet and post their public website.
Cambodia
Cambodia
Assistant Reservation Manager
Large Hotel
10
Great Value Tech Partner
Sales & Marketing Manager from 100 to 199 room Boutique in Sydney (Australia)
Verified
6 years ago
user's friendly system of ihotelier and booking engine... so straight forward... you rarely need assistance... marketing was very effective too..
Australia
Australia
Sales & Marketing Manager
Large Hotel
10
Excellent product and tools
Director of Revenue from 200 to 499 room Branded Hotel in Antwerp (Belgium)
Verified
6 years ago
All Travelclick systems are reliable and strong sources with very good integrations with other vendors and 3rd parties. Support services are professional and efficient.
Belgium
Belgium
Director of Revenue
X-Large Hotel
10
The Booking Engine is an efficient tool
Revenue Manager from 100 to 199 room City Center Hotel in Athens (Greece)
Verified
6 years ago
The Booking Engine is an efficient tool. Users can match all possible ways to attract guests.
Greece
Greece
Revenue Manager
Large Hotel
9
I use it everyday
Operations from 100 to 199 room Branded Hotel in Moka
Verified
6 years ago
10
Greatly helped us to achieve tremendous figures on direct bookings
Corporate Director Sales Marketing from 200 to 499 room Airport/Conference Hotel in Midoun (Tunisia)
Verified
6 years ago
Very professional and up to date Media campaign team. they greatly helped us to achieve tremendous figures on direct bookings. ihotelier is outstanding tool for end users and latest update with flash sales helped a lot to fill empty rooms.
Tunisia
Tunisia
Corporate Director Sales Marketing
X-Large Hotel
10
iHotelier CRS
Revenue Director from 200 to 499 room Boutique in Lucerne (Switzerland)
Verified
6 years ago
iHotelier CRS
Switzerland
Switzerland
Revenue Director
X-Large Hotel
0
Currently looking for an alternative
Revenue Manager from 50-74 room Bed & Breakfast & Inn in Cork (Ireland)
Verified
6 years ago
I like what the product offers, however, the lack of helpfulness doesn't make it worth it, currently looking for an alternative
Ireland
Ireland
Revenue Manager
Medium Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
They are one of the most widely known and recognized task managers in the market. As such, they have a lot of expertise and their software has evolved all of these years to adapt to hotel's new needs.
Showing all answers to: "What does this product or service do well?"
They are one of the most widely known and recognized task managers in the market. As such, they have a lot of expertise and their software has evolved all of these years to adapt to hotel's new needs.
HotSOS provides a wonderful way for hoteliers to better service guests and improve overall satisfaction. Integrating with HotSOS has been a great experience, and gives hoteliers the ability to leverage INTELITY apps and tablets for guest requests, and then manage the tickets through the familiar HotSOS interface.
Question:
What differentiates this product or service from the competition?
Answer:
They are a very well known and established brand and they have been in the market for a long time. That means that they have already solved many of the main pain points which many task managers present. Also, they are very easy to integrate with.
Showing all answers to: "What differentiates this product or service from the competition?"
They are a very well known and established brand and they have been in the market for a long time. That means that they have already solved many of the main pain points which many task managers present. Also, they are very easy to integrate with.
Amadeus’s HotSOS is one of the most user-friendly, easy-to-use hospitality tools on the market. With their extensive service optimization solution, staff can ensure that everything is taken care of behind the scenes so guests have a great experience, and that’s what matters. We greatly value their partnership.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would say that it's hard to go wrong when choosing such a well and long established product in the market. They've been doing this for a long time and they have many customers. which means that they have a lot of expertise.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would say that it's hard to go wrong when choosing such a well and long established product in the market. They've been doing this for a long time and they have many customers. which means that they have a lot of expertise.
Doesn't require a ton of training and can have a huge impact on efficiency. Also does integrate with a lot of the big hospitality systems so you can connect ticketing with other systems on the property.
Are you a consultant or vendor that recommends Amadeus?
Leave a recommendation
News
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Support
Unverified
Amadeus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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