Amadeus – iHotelier® Reservations & Booking Engine
4.4 (46 REVIEWS)
HT Score
45 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Amadeus – iHotelier® Reservations & Booking Engine
Ranked 5 (out of 37) in Hotel Reservations Systems
Drive demand, increase direct bookings, and centralize management.
83% recommended by 157 hotels
Marriott, IHG Hotels, Pan Pacific Hotels & 154 others
More than 50% of Amadeus’s reviews come from United States of America.
Ratings Summary
Ease of Use
4.5/5
Customer Support
4.2/5
ROI
4.3/5
Implementation
4.2/5
Recommended by
Achievements
This vendor's trending score is rising, Amadeus – iHotelier® Reservations & Booking Engine is the #9 most trending product in the Hotel Reservations Systems category (out of 37) and the #509 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAmadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Amadeus – iHotelier® Reservations & Booking Engine
Founded in 1987 | Headquarters in Madrid (Spain) | 14190 employees
Amadeus' market-leading reservations and booking engine solutions deliver unmatched flexibility and scale of distribution for independent hoteliers and mid-scale chains. Create new demand and increase revenue with our powerful iHotelier Central Reservations System by automating distribution across web, mobile, voice, travel agent, OTA, and metasearch channels. Leverage our booking engine’s data-driven design to engage more users and remove barriers to conversion. Centralize management of ARI to decrease the time, effort and cost of distribution. Work with one single vendor to meet all your distribution and booking requirements.
Amadeus doesn’t have any screenshots available
Capabilities
Amadeus doesn’t have any benefits or use cases available
Features
Content Management
4/5 features
Pricing Rules
4/5 features
Distribution
4/5 features
Ecommerce
4/5 features
Integrations
4/5 features
Reporting
4/5 features
Admin
4/5 features
Call Center
4/5 features
Pricing
Pricing Available By Request
Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Success Stories
Amadeus doesn’t have any case studies available
References
"Our partnership with Amadeus gave us the opportunity to test hotel ads for retargeting, which contributed to a 40% increase in bookings from Facebook Remarketing."
Nicole Weatherstone
Growth Marketing Manager @
Welk Resorts San Diego
"Since using Demand360, the Pace, Groups, and Segment & Channels reports have become great assets to help make decisions in my day-to-day work."
Doris Búcaro
Revenue Manager @
Hyatt Centric Guatemala City
"Demand360 has helped the hotel in seeing areas of opportunity. Before Demand360 the hotel didn't know if our pace was in line with where it should be, and Demand360 gives you that benchmark to make that decision on whether you're too built up or not built up enough."
Joseph Bustos
Director of Revenue @
YOTEL New York
"On iHotelier Booking Engine 4.0, we can run private offers to compete with the OTA’s loyalty programs. Since we started running private offers, it has become one of our top 3 rate plans booked on the website. Our private offers members list now exceeds 2,100 guests."
William Koo
Revenue Consultant @
Waikiki Resort Hotel
"People were Googling us, but because we had poor rate parity, they were not clicking on Brand.com as it did not have attractive rates. Having competitive rates increased the number of sessions to our website and subsequently massively increased our conversion rate. Today we are in parity and people are increasingly coming to our website."
Sarah Major-Bourgeois
Director of Distribution @
Groupe Germain Hôtels
"At the beginning, the change was a bit scary and the housekeeping staff were nervous about us being able to check on them everywhere, but now if they didn’t have it I think they’d panic! We all love it."
Martijn Drost
Head of Engineering and IT @
Sofitel Legend The Grand Amsterdam
"When a guest checks out, our housekeeping team is notified immediately, meaning they can be deployed to clear the rooms straight away. Before, all communication would have to be done over the phone which takes up a lot of time, but, because we have Amadeus Service Optimization, we can send live updates on the app which has made a big impact on the speed in which we can work."
Chandra Illanperuma
Director of Housekeeping @
Palazzo Versace Dubai at Jaddaf Waterfront
"The fact that all departments can see where our room attendants are without having to track them down is absolutely priceless. Time is our currency and it’s all about productivity to make sure we’re turning the house as quickly as possible. With Amadeus Service Optimization, our managers don’t have to micromanage staff, which gives them more time to engage guests and complete room inspections to ensure quality."
Maria Cuevas
Director of Housekeeping @
Monarch Beach Resort
"Analyzing the trends through the system allows us to optimize staff scheduling so we can meet the demands of the day. We can also prioritize our work with minimal effort so we can respond quickly to guests and get right back to building maintenance. By leveraging the system we’ve prevented 24% more incidents from occurring because everyone has eyes on what work needs to be done, and our teams can easily strategize with housekeeping and other departments on important projects without impacting our guests."
Markus Krebs
Resort Manager @
Monarch Beach Resort
"Everybody can see within Amadeus Service Optimization what the status of a work ticket is, so you don’t need to call others to get information. If there’s a shift change, the incoming team member can track what’s been done already since the information is stored in one place."
Martijn Drost
Head of Engineering and IT @
Hotel Sofitel Legend The Grand Amsterdam
"I was so happy to see that the Palazzo Versace Dubai already had Amadeus Service Optimization when I started, otherwise, implementing it would have been the first thing I would have done! I have spent many years in the hotel industry before technology was so advanced and have found Amadeus Service Optimization has significantly improved the speed of communication and the handling of guest requests."
Chandra Illanperuma
Director of Housekeeping @
Palazzo Versace Dubai at Jaddaf Waterfront
"Whether we’re improving operational efficiencies, data and reporting, or executing an event, Amadeus Sales & Event Management has been the solution to help us realize our goals and deliver the best guest experience we possibly can."
Kathy Magrane
Director of Sales Solutions and Systems @
Denihan Hospitality Group
"By leveraging the automation capabilities of Amadeus Sales & Event Management, our time is freed up to focus on building one-of-a-kind experiences for our guests that will keep them coming back!"
Alex Filiatrault
Regional Director of Sales, Marketing, and Revenue Management @
Silver Hotel Group
"With Amadeus Sales & Event Management, our communication as a team has improved since data and information is centralized. It’s eliminated any confusion as to the status of an event or contract and made the planning process much quicker."
Denise Cole
Director of Sales & Marketing @
Georgia International Convention center
"Amadeus Sales & Event Management – Advanced gives us more ability to track sales and keep on top of what’s going on. We are now able to track ROI on things like events and offers, which helps our staff to understand and manage their business better. It’s a real benefit for us."
Barbara Fulton
Group M&E Revenue Manager @
Valor Hospitality Partners
"Using Amadeus Sales & Event Management – Advanced with Sertifi has revolutionized the way we work. With access anytime, anywhere, our sales team can use it when they travel, and it’s allowed our convention services team the time to work directly alongside our customers. That’s really the entire goal, to create a better bond and provide better service for them."
Gavin Mealiffe
Vice President of Sales @
Tropicana @ Las Vegas (E)
"“I think APMA has proven its stability and its knowledge. If you look into other PMS systems they’re really just starting, so we wanted something more mature.”"
Liset Huisman-Bom
Director @
Hotel de Sterrenberg | Otterlo, Veluwe
""The global industry standard for managing and executing group events""
Adam Vonthethoff
General Manager – Food & Beverage @
Adelaide Oval
"[Amadeus] is the leading technology solution provider in hospitality..."
Daisy Wang
Deputy Manager @
Beijing International Hotel
"Our staff is able to get access to information whenever and wherever."
Shreyash Shah
Director of MICE Sales @
Royal Cliff Hotels Group
"HotSOS has been the most significant investment during renovation in improving work quality and enhancing the guest experience."
Francois Delahaye
General Manager & COO @
The Dorchester
"...the increase in productivity has already given us a return on this investment."
Beverly Amerine
Director of Sales and Marketing @
Crowne Plaza Hotel, Overland Park
"IHG is a brand and consumer driven company. We use insight to anticipate consumer trends and behaviour. We also have a long track record of investing in relevant technologies to support our brand promise and build a closer relationship with our guests. Partnering with Amadeus will help us continue to do just that."
Eric Pearson
Executive Vice President and Chief Information Officer @
Intercontinental Hotels Group
Featured Customers
Popularity by Segment
Size
4 | X-Small (1-9 room)
4 | Small (10-24 room)
12 | Medium (25-74 room)
58 | Large (75-199 room)
59 | X-Large (200+ room)
Country
112 | United States of America
11 | Mexico
6 | India
5 | Australia
5 | Thailand
5 | United Arab Emirates
4 | Canada
4 | Switzerland
4 | Philippines
3 | United Kingdom
3 | Netherlands
2 | Spain
2 | Belgium
2 | Poland
2 | Saudi Arabia
2 | Guatemala
2 | Belize
1 | Ireland
1 | Greece
1 | Pakistan
1 | Tunisia
1 | Mauritius
1 | Indonesia
1 | Morocco
1 | Venezuela
1 | Bahamas
1 | Japan
1 | Kenya
1 | Ethiopia
1 | Italy
1 | Cambodia
1 | Germany
1 | Romania
1 | Hong Kong
1 | Qatar
1 | China
1 | Puerto Rico
1 | Honduras
1 | Turkey
1 | Malta
1 | Czech Republic
Type
78 | Luxury Hotels
57 | Branded Hotels
31 | City Center Hotels
25 | Resorts
21 | Boutiques
19 | Airport/Conference Hotels
12 | Bed & Breakfast & Inns
9 | Hostels
9 | Limited Service & Budget Hotels
7 | Motels
5 | Extended Stay & Serviced Apartments
3 | Casinos
2 | Vacation Rentals & Villas
1 | RV Parks & Campgrounds
Region
127 | North America
23 | Europe
20 | Asia Pacific
10 | Middle East
5 | Oceania
5 | Africa
4 | South America
4 | Central America
Category
88 | Booking Engine
55 | Rate Shopping & Market Intelligence
46 | Hotel Reservations Systems
39 | Event Management Software
34 | Business Intelligence
31 | Staff Collaboration Tools
18 | Digital Marketing Agencies
8 | Hotel CRM & Email Marketing
6 | RFPs & Proposal Management Software
3 | Housekeeping Software
2 | Property Management Systems
More Products by Amadeus
Hotelier Rating
0
Lousy experience
Digital Marketing Manager from 200 to 499 room Bed & Breakfast & Inn in Ciudad de México (Mexico)
Verified
2 years ago
the way of selling is strange, as soon as you hire the problems begins, 8 months for integration, many errors detected that were never solved.
Mexico
Mexico
Digital Marketing Manager
X-Large Hotel
10
One of the Best Technologies
DOMS from 200 to 499 room Resort in (Guatemala)
Verified
2 years ago
Easy to use CRS interface, complete analytics reporting for strategic decisions, Advance pricing engine to manage promotions and your revenue strategy. All in one connections for all channels including metasearch
Guatemala
Guatemala
DOMS
X-Large Hotel
10
Thank you, TravelClick is more easy for us to manage rate very fast
Assistant Reservation Manager from 100 to 199 room Luxury Hotel in Phnom Penh (Cambodia)
Verified
4 years ago
Thank you, TravelClick is more easy for us to load and change Best Available Rate to all OTAs in faster just 5-10 minutes will reach to OTAs extranet and post their public website.
Cambodia
Cambodia
Assistant Reservation Manager
Large Hotel
10
Great Value Tech Partner
Sales & Marketing Manager from 100 to 199 room Boutique in Potts Point (Australia)
Verified
4 years ago
user's friendly system of ihotelier and booking engine... so straight forward... you rarely need assistance... marketing was very effective too..
Australia
Australia
Sales & Marketing Manager
Large Hotel
10
Excellent product and tools
Director of Revenue from 200 to 499 room Airport/Conference Hotel in Antwerpen (Belgium)
Verified
4 years ago
All Travelclick systems are reliable and strong sources with very good integrations with other vendors and 3rd parties. Support services are professional and efficient.
Belgium
Belgium
Director of Revenue
X-Large Hotel
10
The Booking Engine is an efficient tool
Revenue Manager from 100 to 199 room City Center Hotel in Kentrikos Tomeas Athinon (Greece)
Verified
4 years ago
The Booking Engine is an efficient tool. Users can match all possible ways to attract guests.
Greece
Greece
Revenue Manager
Large Hotel
9
I use it everyday
Operations from 100 to 199 room City Center Hotel in Moka (Mauritius)
Verified
4 years ago
I use it everyday...it is very accurate and simple To use specially if you have new team members. Customer care is also very reactive.
Mauritius
Mauritius
Operations
Large Hotel
10
Greatly helped us to achieve tremendous figures on direct bookings
Corporate Director Sales Marketing from Resort in (Tunisia)
Verified
4 years ago
Very professional and up to date Media campaign team. they greatly helped us to achieve tremendous figures on direct bookings. ihotelier is outstanding tool for end users and latest update with flash sales helped a lot to fill empty rooms.
Tunisia
Tunisia
Corporate Director Sales Marketing
10
iHotelier CRS
Revenue Director from 200 to 499 room City Center Hotel in Luzern (Switzerland)
Verified
4 years ago
iHotelier CRS
Switzerland
Switzerland
Revenue Director
X-Large Hotel
0
Currently looking for an alternative
Revenue Manager from 50-74 room City Center Hotel in Cork (Ireland)
Verified
4 years ago
I like what the product offers, however, the lack of helpfulness doesn't make it worth it, currently looking for an alternative
Ireland
Ireland
Revenue Manager
Medium Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
They are one of the most widely known and recognized task managers in the market. As such, they have a lot of expertise and their software has evolved all of these years to adapt to hotel's new needs.
Showing all answers to: "What does this product or service do well?"
They are one of the most widely known and recognized task managers in the market. As such, they have a lot of expertise and their software has evolved all of these years to adapt to hotel's new needs.
HotSOS provides a wonderful way for hoteliers to better service guests and improve overall satisfaction. Integrating with HotSOS has been a great experience, and gives hoteliers the ability to leverage INTELITY apps and tablets for guest requests, and then manage the tickets through the familiar HotSOS interface.
Question:
What differentiates this product or service from the competition?
Answer:
They are a very well known and established brand and they have been in the market for a long time. That means that they have already solved many of the main pain points which many task managers present. Also, they are very easy to integrate with.
Showing all answers to: "What differentiates this product or service from the competition?"
They are a very well known and established brand and they have been in the market for a long time. That means that they have already solved many of the main pain points which many task managers present. Also, they are very easy to integrate with.
Amadeus’s HotSOS is one of the most user-friendly, easy-to-use hospitality tools on the market. With their extensive service optimization solution, staff can ensure that everything is taken care of behind the scenes so guests have a great experience, and that’s what matters. We greatly value their partnership.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would say that it's hard to go wrong when choosing such a well and long established product in the market. They've been doing this for a long time and they have many customers. which means that they have a lot of expertise.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would say that it's hard to go wrong when choosing such a well and long established product in the market. They've been doing this for a long time and they have many customers. which means that they have a lot of expertise.
Doesn't require a ton of training and can have a huge impact on efficiency. Also does integrate with a lot of the big hospitality systems so you can connect ticketing with other systems on the property.
Are you a consultant or vendor that recommends Amadeus?
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Posts
Amadeus
11 months ago
IHG Hotels & Resorts Renews Amadeus’ Business Intelligence Solutions
Amadeus
11 months ago
Amadeus Partners with Hilton on New API to Enable Faster and More Advanced Connectivity
Amadeus
1 year ago
Industry Masters: The Future of Meetings & Events
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1 year ago
Global Industry Leaders Express Optimism for the Future of Travel & Events as Group Business Shows Steady Growth
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1 year ago
Posadas’ Hospitality Brands Launch New Website Experiences Powered by Amadeus
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1 year ago
Preferred Hotels and Resorts Extends Technology Partnership with Amadeus to its Member Properties
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1 year ago
TrustedStays and Amadeus Support the Renewal of Business Travel with GDS Partnership
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1 year ago
Amadeus Launches the World’s Most Comprehensive Air Traffic Forecast
Amadeus
1 year ago
Flemings Hotels Pens Strategic Technology Partnership with Amadeus
Amadeus
1 year ago
Amadeus Launches New iHotelier® Booking Engine to Enable Increased Conversion and Drive Higher Revenues
Amadeus
1 year ago
Amadeus Launches New Market Forecast Capability to Help Hoteliers Accurately Track Revenue and Manage Costs
Amadeus
1 year ago
Amadeus Expands Partnership with Aimbridge Hospitality with Exclusive Business Intelligence Endorsement
Amadeus
1 year ago
Global Hotel Occupancy Surpasses 2019 Levels for the First Time Since the Pandemic Started
Amadeus
1 year ago
Casa Andina Hoteles Selects Amadeus to Drive Direct Bookings and Deepen Guest Relationships
Amadeus
1 year ago
Amadeus Unveils Five Defining Trends for the US Group Travel and Events Industry in 2022
Amadeus
1 year ago
Sweden’s Historic JA Hotel Karlskrona to Pair Amadeus Property Management with the Amadeus Integrated Booking Suite
Amadeus
1 year ago
Event Hospitality & Entertainment Selects Amadeus’ Agency360® for Strategic Market Insight
Amadeus
1 year ago
Wyndham Teams Up with Amadeus for Business Intelligence Insights
Amadeus
1 year ago
Amadeus Releases New HotSOS Experience Assisting Hotels to Improve Operational Efficiency
Amadeus
2 years ago
Amadeus Announces Agreement with Marriott International to Deploy Transformative, Cloud-Based CRS Solution
Amadeus
2 years ago
Amadeus Selected as Business Intelligence Provider for The Leading Hotels of the World
Amadeus
2 years ago
Amadeus Launches Agency360+ to Expand Hotelier Access to Leisure and Business Travel Insights
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2 years ago
Amadeus and Cvent Expand Partnership to Increase Bookings for Small Meetings & Events
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2 years ago
Amadeus and Duetto Expand Partnership to Deliver Enhanced Market Insight
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2 years ago
Discover the Evolving Traveler's Journey [INFOGRAPHIC]
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2 years ago
Global Hotel Occupancy Reaches Two-Thirds of Pre-Pandemic Levels According to New Amadeus Research
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2 years ago
The 5 Ingredients of High-Quality Business Intelligence Data
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2 years ago
Amadeus Expands Hoteliers’ Access to Historical Market Insight to Complement Forward-Looking Data
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2 years ago
3 Ways to Increase Guest Confidence and Rebuild Travel in 2021
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2 years ago
Amadeus and Microsoft Form Strategic Partnership to Drive Future Innovation in Travel
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2 years ago
Plan the Ultimate 2021 Hotel Marketing Strategy
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2 years ago
The Hotelier's Guide to Loyalty
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2 years ago
Planning for Hospitality Recovery – Revenue Management
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2 years ago
Azalai Hotels Improves Growth and Loyalty Strategies With the Amadeus Integrated Booking Suite
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3 years ago
Hilton and Amadeus Renew and Expand Exclusive Business Intelligence Partnership
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3 years ago
Accor And Amadeus Announce Strategic Partnership Around Business Intelligence
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Sunway Hotels & Resorts Signs 3-Year Agreement With Amadeus To Boost Efficiency And Customer Loyalty
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Support
Unverified
Amadeus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
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Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
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This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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