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Amadeus – iHotelier® Central Reservations System (CRS)
4.3 (53 REVIEWS)
HT Score
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Amadeus – iHotelier® Central Reservations System (CRS)
Ranked 5 (out of 49) in Hotel Reservations Software
Your all-in-one solution for simplified revenue management with seamless automation and unmatched distribution flexibility.
84% recommended by 182 hotels
Marriott, IHG Hotels, Pan Pacific Hotels & 179 others
Bell - AI powered product analyst
I analyzed all of Amadeus’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like TravelClick for its efficient CRS interface, comprehensive analytics, and strong integration with various channels that help to boost direct bookings and enhance revenue management strategies. However, there are concerns about long integration times, customer support responsiveness, and the need for continuous innovation to stay competitive. The product offers valuable features like market intelligence, seamless integration with GDS, and a robust promotional engine.
Marriott, IHG Hotels, Pan Pacific Hotels & 179 others
Read their reviewsWhat Types of Hotels Amadeus is Popular For
Size
8 | X-Small (1-9 room)
18 | Small (10-49 room)
27 | Mid-Sized (50-99 room)
134 | Large (100-499 room)
27 | X-Large (500+ room)
Country
111 | United States
11 | Mexico
7 | India
7 | Australia
6 | Kenya
6 | United Kingdom
5 | United Arab Emirates
4 | Spain
4 | Canada
4 | Netherlands
4 | Thailand
4 | Switzerland
4 | Philippines
3 | Portugal
3 | Pakistan
2 | Belgium
2 | Saudi Arabia
2 | Poland
2 | China
2 | Guatemala
2 | Nigeria
1 | Japan
1 | Indonesia
1 | Tunisia
1 | Ireland
1 | Morocco
1 | Venezuela
1 | Ethiopia
1 | Cape Verde
1 | Italy
1 | Belize
1 | Malaysia
1 | Mozambique
1 | Cambodia
1 | Greece
1 | Germany
1 | Romania
1 | Qatar
1 | Honduras
1 | Turkey
1 | Malta
1 | Argentina
Type
114 | Luxury Hotels
100 | Branded Hotels
86 | Airport/Conference Hotels
85 | City Center Hotels
82 | Boutique Hotels
75 | Bed & Breakfast & Inns
60 | Resorts
44 | Limited Service & Budget Hotels
27 | Extended Stay & Serviced Apartments
20 | Hostels
15 | Vacation Rentals & Villas
9 | Motels
8 | Casinos
3 | RV Parks & Campgrounds
Region
126 | North America
31 | Europe
21 | Asia Pacific
13 | Africa
12 | Middle East
7 | Oceania
5 | South America
1 | Central America
Category
95 | Booking Engine
57 | Rate Shopping
53 | Hotel Reservations Software
47 | Business Intelligence
38 | Event Management Software
31 | Staff Collaboration Tools
27 | Digital Marketing Agencies
16 | RFPs & Proposal Management Software
13 | Hotel CRM & Email Marketing
4 | Property Management Systems
3 | Housekeeping Software
3 | Website Design
2 | Hotel Metasearch Management Software
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What is Amadeus?
Founded in 1987 | Headquarters in Madrid (Spain) | 14190 employees
iHotelier® is a comprehensive Central Reservations System (CRS) designed to enhance the booking experience for both independent hoteliers and mid-scale chains. This powerful platform automates distribution across multiple channels including web, mobile, voice, travel agents, OTAs, and metasearch, helping to maximize reach and revenue. Additionally, it centralizes ARI (Availability, Rates, and Inventory) management, reducing the time, effort, and costs associated with distribution. This all-in-one solution simplifies operations by consolidating various booking and distribution functions under a single vendor.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Amadeus products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Amadeus Reviews Analyzed: 45
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Amadeus Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Amadeus
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Amadeus's Provided Description:
"The iHotelier CRS is a comprehensive Central Reservations System that automates distribution, captures new demand, and maximizes revenue potential for hotels of all sizes. User-friendly by design, iHotelier offers a seamless and centralized revenue management experience, simplifying the management of reservations, inventory, and rates, while reducing time, effort, and distribution costs. As an all-in-one solution, iHotelier provides unparalleled flexibility and scalability in distribution across web, mobile, voice, travel agent, OTA, and metasearch channels."
FAQs
Amadeus doesn’t have any screenshots available
Capabilities
Drive more direct bookings
Drive more direct bookings
iHotelier® StayPlus – A strategic set of capabilities designed to help hoteliers sell more, sell broader, and personalize the guest experience all in one place.
Expansive distribution reach
Expansive distribution reach
Maximize your bookings and ensure optimal rate parity by seamlessly connecting with 400+ global and regional OTAs and tour operators. Effortlessly manage rates, availability, inventory, and restrictions with iHotelier CRS.
GDS & Consortia Support
GDS & Consortia Support
Enhance your market presence in Global Distribution Systems for greater reach and exposure. Connect with a broader network of distribution partners and promote your availability across third-party channels. Quickly and easily build a robust online presence to attract more guests.
High-Converting Direct Channels: Call Center & Booking Engine
High-Converting Direct Channels: Call Center & Booking Engine
Experience increased operational efficiency and significant time savings by managing distribution seamlessly to the iHotelier Call Center and iHotelier Booking Engine. With a unified pool of consistent content, including inventory, pricing, and descriptions, you can ensure accuracy and streamline your processes effortlessly.
Customizable tech stack
Customizable tech stack
iHotelier® Suite – The industry’s newest build-your-own-set of solutions approach that offers a wide range of Amadeus Hospitality solutions to create their own customizable tech stack experience that fits their needs.
Features
Content Management
4/5 features
Pricing Rules
4/5 features
Distribution
4/5 features
Ecommerce
4/5 features
Integrations
4/5 features
Reporting
4/5 features
Admin
4/5 features
Call Center
4/5 features
Amadeus Reviews Summary
Ease of Use
4.4/5
Customer Support
4.2/5
ROI
4.2/5
Implementation
4.1/5
Recommended by
Achievements
This vendor's trending score is rising, Amadeus – iHotelier® Central Reservations System (CRS) is the #5 most trending product in the Hotel Reservations Software category (out of 49) and the #211 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAmadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Amadeus Pricing
Pricing Available By Request
Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Amadeus Case Studies
Amadeus doesn’t have any case studies available
References
"We are quarter-on-quarter, year-on-year, 100% up on revenue, which is amazing for the venue and amazing for the team. Delphi has helped hugely with that visibility of reporting."
Hayley Smith
Head of Sales @
Silverstone Circuit
"I definitely could not do my job as effectively, or manage our property's assets, without having HotSOS."
Rudy Garcia
Director of Facility Services @
La Cantera Resort & Spa
"HotSOS has immensely helped our operation be much more efficient and customer-focused and is embraced by every level of our organization. We couldn't imagine our operation without it."
Roman Husock
Director of Rooms @
De L'Europe Amsterdam
"HotSOS delivers a real-time overview of room inventory, enabling room attendants to prioritize cleaning based on guest check-outs and arrivals. It allows supervisors to efficiently prioritize tasks without the need for direct communication with the room attendants, and identify areas for improvement, thus enhancing overall efficiency. It is a truly exceptional tool!"
Moshe Cohen
Applications Trainer @
"HotSOS is integral to the seamless operation of our business, and it has become indispensable in maintaining our high service level."
Jorine Heutink
Executive Housekeeper @
Hotel Okura Amsterdam
"By adopting Delphi at most of our properties, Easton’s has been able to standardize the training and coaching of our sales force, enabling consistent lead processing and response. Delphi’s merge template feature enhances efficiency across the board. We encourage our sales force to fully utilize the system, which has notably increased our capacity to handle above-property leads."
Sarah Moniz
Executive Director of Sales @
Easton's Group of Hotels
"Our partnership with Amadeus gave us the opportunity to test hotel ads for retargeting, which contributed to a 40% increase in bookings from Facebook Remarketing."
Nicole Weatherstone
Growth Marketing Manager @
Hyatt Vacation Club At The Welk
"Since using Demand360, the Pace, Groups, and Segment & Channels reports have become great assets to help make decisions in my day-to-day work."
Doris Búcaro
Revenue Manager @
Hyatt Centric Guatemala City
"Demand360 has helped the hotel in seeing areas of opportunity. Before Demand360 the hotel didn't know if our pace was in line with where it should be, and Demand360 gives you that benchmark to make that decision on whether you're too built up or not built up enough."
Joseph Bustos
Director of Revenue @
YOTEL New York Times Square
"On iHotelier Booking Engine 4.0, we can run private offers to compete with the OTA’s loyalty programs. Since we started running private offers, it has become one of our top 3 rate plans booked on the website. Our private offers members list now exceeds 2,100 guests."
William Koo
Revenue Consultant @
Waikiki Resort Hotel
"People were Googling us, but because we had poor rate parity, they were not clicking on Brand.com as it did not have attractive rates. Having competitive rates increased the number of sessions to our website and subsequently massively increased our conversion rate. Today we are in parity and people are increasingly coming to our website."
Sarah Major-Bourgeois
Director of Distribution @
Hôtel Le Germain Montréal
"At the beginning, the change was a bit scary and the housekeeping staff were nervous about us being able to check on them everywhere, but now if they didn’t have it I think they’d panic! We all love it."
Martijn Drost
Head of Engineering and IT @
Sofitel Legend The Grand Amsterdam
"When a guest checks out, our housekeeping team is notified immediately, meaning they can be deployed to clear the rooms straight away. Before, all communication would have to be done over the phone which takes up a lot of time, but, because we have Amadeus Service Optimization, we can send live updates on the app which has made a big impact on the speed in which we can work."
Chandra Illanperuma
Director of Housekeeping @
Palazzo Versace Dubai
"The fact that all departments can see where our room attendants are without having to track them down is absolutely priceless. Time is our currency and it’s all about productivity to make sure we’re turning the house as quickly as possible. With Amadeus Service Optimization, our managers don’t have to micromanage staff, which gives them more time to engage guests and complete room inspections to ensure quality."
Maria Cuevas
Director of Housekeeping @
Waldorf Astoria Monarch Beach
"Analyzing the trends through the system allows us to optimize staff scheduling so we can meet the demands of the day. We can also prioritize our work with minimal effort so we can respond quickly to guests and get right back to building maintenance. By leveraging the system we’ve prevented 24% more incidents from occurring because everyone has eyes on what work needs to be done, and our teams can easily strategize with housekeeping and other departments on important projects without impacting our guests."
Markus Krebs
Resort Manager @
Waldorf Astoria Monarch Beach
"Everybody can see within Amadeus Service Optimization what the status of a work ticket is, so you don’t need to call others to get information. If there’s a shift change, the incoming team member can track what’s been done already since the information is stored in one place."
Martijn Drost
Head of Engineering and IT @
Sofitel Legend The Grand Amsterdam
"I was so happy to see that the Palazzo Versace Dubai already had Amadeus Service Optimization when I started, otherwise, implementing it would have been the first thing I would have done! I have spent many years in the hotel industry before technology was so advanced and have found Amadeus Service Optimization has significantly improved the speed of communication and the handling of guest requests."
Chandra Illanperuma
Director of Housekeeping @
Palazzo Versace Dubai
"Whether we’re improving operational efficiencies, data and reporting, or executing an event, Amadeus Sales & Event Management has been the solution to help us realize our goals and deliver the best guest experience we possibly can."
Kathy Magrane
Director of Sales Solutions and Systems @
Denihan Hospitality Group
"By leveraging the automation capabilities of Amadeus Sales & Event Management, our time is freed up to focus on building one-of-a-kind experiences for our guests that will keep them coming back!"
Alex Filiatrault
Regional Director of Sales, Marketing, and Revenue Management @
Silver Hotel Group
"With Amadeus Sales & Event Management, our communication as a team has improved since data and information is centralized. It’s eliminated any confusion as to the status of an event or contract and made the planning process much quicker."
Denise Cole
Director of Sales & Marketing @
Hilton Garden Inn Atlanta Airport/millenium Center
"Amadeus Sales & Event Management – Advanced gives us more ability to track sales and keep on top of what’s going on. We are now able to track ROI on things like events and offers, which helps our staff to understand and manage their business better. It’s a real benefit for us."
Barbara Fulton
Group M&E Revenue Manager @
Valor Hospitality Partners
"Using Amadeus Sales & Event Management – Advanced with Sertifi has revolutionized the way we work. With access anytime, anywhere, our sales team can use it when they travel, and it’s allowed our convention services team the time to work directly alongside our customers. That’s really the entire goal, to create a better bond and provide better service for them."
Gavin Mealiffe
Vice President of Sales @
Tropicana @ Las Vegas (E)
""The global industry standard for managing and executing group events""
Adam Vonthethoff
General Manager – Food & Beverage @
Oval Hotel
"[Amadeus] is the leading technology solution provider in hospitality..."
Daisy Wang
Deputy Manager @
Beijing International Hotel
"IHG is a brand and consumer driven company. We use insight to anticipate consumer trends and behaviour. We also have a long track record of investing in relevant technologies to support our brand promise and build a closer relationship with our guests. Partnering with Amadeus will help us continue to do just that."
Eric Pearson
Executive Vice President and Chief Information Officer @
Intercontinental Hotels Group
Featured Customers
More Products by Amadeus
Hotelier Rating
Looking for specific info?
1
Horrible platform, poor customer management
Director of Sales & Marketing from 10 to 24 room Luxury Hotel in Isabela (Caribbean)
Verified
4 months ago
I've been working with the Amadeus platform for 9 months and it has been nothing short of a struggle. Simple tasks are complex to accomplish. The GMS is not compliant. And our account manager has no idea how the platform works, so every time we are on a call we have to watch him fumble around in the UI for several minutes and then say he'll...
Caribbean
Caribbean
Director of Sales & Marketing
Small Hotel
8
Very helpful
Finance Manager from 75-99 room Airport/Conference Hotel in South Boston (United States)
Verified
8 months ago
I submitted a request for support and received a call back very quickly. The technician was able to walk me through the issue and resolve it.
United States
United States
Finance Manager
Mid-Sized Hotel
10
Trusted Partner Since 2018
Resort Revenue Manager from 75-99 room Boutique in Loule (Portugal)
Verified
8 months ago
The bookingengine is intuitive and optimised for conversion, making it simple for guests to book directly while supporting upsell opportunities. Their hotel reservations and distribution tools streamline workflows and ensure efficiency across channels. On top of that, their marketing and SEO services have helped us boost acquisition and str...
Portugal
Portugal
Resort Revenue Manager
Mid-Sized Hotel
10
A Trusted Partner for Many Years!
Marketing Manager from 25-49 room City Center Hotel in Lisbon (Portugal)
Verified
9 months ago
We have been long-time clients of Amadeus TravelClick and value the partnership we have built over the years. Their booking engine has consistently proven to be a reliable, user-friendly solution that allows us to provide a seamless experience to our Guests while maximizing direct bookings and revenue. In addition, the business intelligence...
Portugal
Portugal
Marketing Manager
Small Hotel
10
Hotel Business Intelligence
Cluster Director of Sales and Marketing from 200 to 499 room Bed & Breakfast & Inn in Lagos (Nigeria)
Verified
9 months ago
Opportunities for unlocking and tap into that we can reach out to the keep accounts managers if the global accounts?
Nigeria
Nigeria
Cluster Director of Sales and Marketing
Large Hotel
7
A wonderful Channel Management Software
Ecommerce Agent from 10 to 24 room Boutique in Nairobi (Kenya)
Verified
9 months ago
Provides a wide range of OTA channels that is unmatched in the industry. Additionally, you get access to the vast Amadeus' global distribution network and optimal visibility across various meta sites that help attract demand from the market.
Kenya
Kenya
Ecommerce Agent
Small Hotel
10
iHotelier review
Head of Sales from 75-99 room Boutique in Nairobi (Kenya)
Verified
9 months ago
Booking Engine: A customizable online booking tool that integrates with a hotel’s website allowing guests to make direct bookings online.
Kenya
Kenya
Head of Sales
Mid-Sized Hotel
0
Lousy experience
Digital Marketing Manager from 50-74 room Bed & Breakfast & Inn in Mexico City (Mexico)
Verified
4 years ago
the way of selling is strange, as soon as you hire the problems begins, 8 months for integration, many errors detected that were never solved.
Mexico
Mexico
Digital Marketing Manager
Mid-Sized Hotel
10
One of the Best Technologies
DOMS from 200 to 499 room Resort in Iztapa (Guatemala)
Verified
5 years ago
Easy to use CRS interface, complete analytics reporting for strategic decisions, Advance pricing engine to manage promotions and your revenue strategy. All in one connections for all channels including metasearch
Guatemala
Guatemala
DOMS
Large Hotel
10
Thank you, TravelClick is more easy for us to manage rate very fast
Assistant Reservation Manager from 100 to 199 room Luxury Hotel in Phnom Penh (Cambodia)
Verified
7 years ago
Thank you, TravelClick is more easy for us to load and change Best Available Rate to all OTAs in faster just 5-10 minutes will reach to OTAs extranet and post their public website.
Cambodia
Cambodia
Assistant Reservation Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Most of Amadeus's products are user-friendly (easy to use) which makes it easy for hotel team to adapt and learn. Dynamic system functionalities - eg booking engine hv multi option to adapt to different needs.
Showing all answers to: "What does this product or service do well?"
Most of Amadeus's products are user-friendly (easy to use) which makes it easy for hotel team to adapt and learn. Dynamic system functionalities - eg booking engine hv multi option to adapt to different needs.
Question:
What differentiates this product or service from the competition?
Answer:
Apart from the easy to use and functionalities (with adequate updates), the differentiation is on the higher level of customer support through the team - some vendors rely heavily on self-service help/guide
Showing all answers to: "What differentiates this product or service from the competition?"
Apart from the easy to use and functionalities (with adequate updates), the differentiation is on the higher level of customer support through the team - some vendors rely heavily on self-service help/guide
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Consider the functionalities and ease of use (ease of implementation & user adoption), and that the product needs to be able to tailor to your business operations & needs - level of customer support given during & after implementation is important too.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Consider the functionalities and ease of use (ease of implementation & user adoption), and that the product needs to be able to tailor to your business operations & needs - level of customer support given during & after implementation is important too.
Recommended by
JESSICA THAM
Revenue Mangagement Consultant
@
Rev Logix
JESSICA THAM
Revenue Mangagement Consultant
@
Rev Logix
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Amadeus Integrations
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| Company | Functionality | |
|---|---|---|
SiteMinder
93% recommended by 2751 hotels |
Channel Managers
|
|
|
Canary Technologies
96% recommended by 2571 hotels |
Cyber Security & Fraud Prevention
+3 more |
|
This integration hasn’t been verified by Amadeus yet.
Cloudbeds
91% recommended by 1841 hotels |
|
|
This integration hasn’t been verified by Amadeus yet.
Actabl
92% recommended by 1786 hotels |
Scheduling & Workforce Management
|
|
Lighthouse
95% recommended by 1456 hotels |
Rate Shopping
+2 more |
|
Yanolja Cloud Solution
96% recommended by 1401 hotels |
Channel Managers
+4 more |
|
|
Asksuite
98% recommended by 783 hotels |
Hotel Chatbots
|
|
Mews
93% recommended by 777 hotels |
Property Management Systems
|
|
Oracle Hospitality
92% recommended by 615 hotels |
Property Management Systems
|
|
This integration hasn’t been verified by Amadeus yet.
Duve
94% recommended by 599 hotels |
Hotel Guest Apps
|
Support
Unverified
Amadeus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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