Amadeus – iHotelier® Reservations & Booking Engine

4.4 (46 REVIEWS)

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HT Score  
40 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Amadeus – iHotelier® Reservations & Booking Engine

4.4 (46 REVIEWS)

Ranked 5 (out of 37) in Hotel Reservations Systems

Drive demand, increase direct bookings, and centralize management.

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More than 50% of Amadeus’s reviews come from United States of America.

Ratings Summary

4.4
Very Good
Ease of Use
4.5/5
Customer Support
4.2/5
ROI
4.3/5
Implementation
4.2/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Amadeus – iHotelier® Reservations & Booking Engine is the #9 most trending product in the Hotel Reservations Systems category (out of 37) and the #514 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
40 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Amadeus – iHotelier® Reservations & Booking Engine
Founded in 1987 | Headquarters in Madrid (Spain) | 14190 employees
Amadeus' market-leading reservations and booking engine solutions deliver unmatched flexibility and scale of distribution for independent hoteliers and mid-scale chains. Create new demand and increase revenue with our powerful iHotelier Central Reservations System by automating distribution across web, mobile, voice, travel agent, OTA, and metasearch channels. Leverage our booking engine’s data-driven design to engage more users and remove barriers to conversion. Centralize management of ARI to decrease the time, effort and cost of distribution. Work with one single vendor to meet all your distribution and booking requirements.

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Capabilities

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Amadeus doesn’t have any benefits or use cases available

Features

Content Management

4/5 features

Pricing Rules

4/5 features

Distribution

4/5 features

Ecommerce

4/5 features

Integrations

4/5 features

Pricing

Pricing Available By Request

Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Success Stories

23

References

2

Featured Customers

Success Stories

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Amadeus doesn’t have any case studies available

Popularity by Segment

Size

4 | X-Small (1-9 room)

4 | Small (10-24 room)

12 | Medium (25-74 room)

58 | Large (75-199 room)

59 | X-Large (200+ room)

Country

112 | United States of America

11 | Mexico

6 | India

5 | Australia

5 | Thailand

5 | United Arab Emirates

4 | Canada

4 | Switzerland

4 | Philippines

3 | United Kingdom

3 | Netherlands

2 | Spain

2 | Belgium

2 | Poland

2 | Saudi Arabia

2 | Guatemala

2 | Belize

1 | Ireland

1 | Greece

1 | Pakistan

1 | Tunisia

1 | Mauritius

1 | Indonesia

1 | Morocco

1 | Venezuela

1 | Bahamas

1 | Japan

1 | Kenya

1 | Ethiopia

1 | Italy

1 | Cambodia

1 | Germany

1 | Romania

1 | Hong Kong

1 | Qatar

1 | China

1 | Puerto Rico

1 | Honduras

1 | Turkey

1 | Malta

1 | Czech Republic

Type

78 | Luxury Hotels

57 | Branded Hotels

31 | City Center Hotels

25 | Resorts

21 | Boutiques

19 | Airport/Conference Hotels

12 | Bed & Breakfast & Inns

9 | Hostels

9 | Limited Service & Budget Hotels

7 | Motels

5 | Extended Stay & Serviced Apartments

3 | Casinos

2 | Vacation Rentals & Villas

1 | RV Parks & Campgrounds

Region

127 | North America

23 | Europe

20 | Asia Pacific

10 | Middle East

5 | Oceania

5 | Africa

4 | South America

4 | Central America

Category

88 | Booking Engine

55 | Rate Shopping & Market Intelligence

46 | Hotel Reservations Systems

39 | Event Management Software

34 | Business Intelligence

31 | Staff Collaboration Tools

18 | Digital Marketing Agencies

8 | Hotel CRM & Email Marketing

6 | RFPs & Proposal Management Software

3 | Housekeeping Software

2 | Property Management Systems

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Hotelier Rating

Excellent
141
Very Good
43
Average
33
Poor
19
Terrible
8

Property Size

  • X-Small (4)
  • Small (4)
  • Medium (12)
  • Large (58)
  • X-Large (59)

Country

  • United States of America
    United States of America
    (112)
  • Mexico
    Mexico
    (11)
  • India
    India
    (6)
  • Australia
    Australia
    (5)
  • Thailand
    Thailand
    (5)
  • United Arab Emirates
    United Arab Emirates
    (5)
  • Canada
    Canada
    (4)
  • Switzerland
    Switzerland
    (4)
  • Philippines
    Philippines
    (4)
  • United Kingdom
    United Kingdom
    (3)
  • Netherlands
    Netherlands
    (3)
  • Spain
    Spain
    (2)
  • Belgium
    Belgium
    (2)
  • Poland
    Poland
    (2)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Guatemala
    Guatemala
    (2)
  • Belize
    Belize
    (2)
  • Ireland
    Ireland
    (1)
  • Greece
    Greece
    (1)
  • Pakistan
    Pakistan
    (1)
  • Tunisia
    Tunisia
    (1)
  • Mauritius
    Mauritius
    (1)
  • Indonesia
    Indonesia
    (1)
  • Morocco
    Morocco
    (1)
  • Venezuela
    Venezuela
    (1)
  • Bahamas
    Bahamas
    (1)
  • Japan
    Japan
    (1)
  • Kenya
    Kenya
    (1)
  • Ethiopia
    Ethiopia
    (1)
  • Italy
    Italy
    (1)
  • Cambodia
    Cambodia
    (1)
  • Germany
    Germany
    (1)
  • Romania
    Romania
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Qatar
    Qatar
    (1)
  • China
    China
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Honduras
    Honduras
    (1)
  • Turkey
    Turkey
    (1)
  • Malta
    Malta
    (1)
  • Czech Republic
    Czech Republic
    (1)

Region

  • North America
    North America
    (127)
  • Europe
    Europe
    (23)
  • Asia Pacific
    Asia Pacific
    (20)
  • Oceania
    Oceania
    (5)
  • Middle East
    Middle East
    (10)
  • South America
    South America
    (4)
  • Central America
    Central America
    (4)
  • Africa
    Africa
    (5)
0

Lousy experience

Digital Marketing Manager from 500+ room Bed & Breakfast & Inn in Ciudad de México (Mexico)

Verified
2 years ago
the way of selling is strange, as soon as you hire the problems begins, 8 months for integration, many errors detected that were never solved.
Country Mexico
Digital Marketing Manager
X-Large Hotel
10

One of the Best Technologies

DOMS from 200 to 499 room Resort in (Guatemala)

Verified
2 years ago
Easy to use CRS interface, complete analytics reporting for strategic decisions, Advance pricing engine to manage promotions and your revenue strategy. All in one connections for all channels including metasearch
Country Guatemala
DOMS
X-Large Hotel
10

Thank you, TravelClick is more easy for us to manage rate very fast

Assistant Reservation Manager from 100 to 199 room Luxury Hotel in Phnom Penh (Cambodia)

Verified
4 years ago
Thank you, TravelClick is more easy for us to load and change Best Available Rate to all OTAs in faster just 5-10 minutes will reach to OTAs extranet and post their public website.
Country Cambodia
Assistant Reservation Manager
Large Hotel
10

Great Value Tech Partner

Sales & Marketing Manager from 100 to 199 room Boutique in Potts Point (Australia)

Verified
4 years ago
user's friendly system of ihotelier and booking engine... so straight forward... you rarely need assistance... marketing was very effective too..
Country Australia
Sales & Marketing Manager
Large Hotel
10

Excellent product and tools

Director of Revenue from 200 to 499 room Airport/Conference Hotel in Antwerpen (Belgium)

Verified
4 years ago
All Travelclick systems are reliable and strong sources with very good integrations with other vendors and 3rd parties. Support services are professional and efficient.
Country Belgium
Director of Revenue
X-Large Hotel
10

The Booking Engine is an efficient tool

Revenue Manager from 100 to 199 room City Center Hotel in Kentrikos Tomeas Athinon (Greece)

Verified
4 years ago
The Booking Engine is an efficient tool. Users can match all possible ways to attract guests.
Country Greece
Revenue Manager
Large Hotel
9

I use it everyday

Operations from 100 to 199 room City Center Hotel in Moka (Mauritius)

Verified
4 years ago
I use it everyday...it is very accurate and simple To use specially if you have new team members. Customer care is also very reactive.
Country Mauritius
Operations
Large Hotel
10

Greatly helped us to achieve tremendous figures on direct bookings

Corporate Director Sales Marketing from Resort in (Tunisia)

Verified
4 years ago
Very professional and up to date Media campaign team. they greatly helped us to achieve tremendous figures on direct bookings. ihotelier is outstanding tool for end users and latest update with flash sales helped a lot to fill empty rooms.
Country Tunisia
Corporate Director Sales Marketing
10

iHotelier CRS

Revenue Director from 200 to 499 room City Center Hotel in Luzern (Switzerland)

Verified
4 years ago
iHotelier CRS
Country Switzerland
Revenue Director
X-Large Hotel
0

Currently looking for an alternative

Revenue Manager from 50-74 room City Center Hotel in Cork (Ireland)

Verified
4 years ago
I like what the product offers, however, the lack of helpfulness doesn't make it worth it, currently looking for an alternative
Country Ireland
Revenue Manager
Medium Hotel
  • 1
  • 2
  • 3
  • 4
  • 5

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

They are one of the most widely known and recognized task managers in the market. As such, they have a lot of expertise and their software has evolved all of these years to adapt to hotel's new needs.

Question:

What differentiates this product or service from the competition?

Answer:

They are a very well known and established brand and they have been in the market for a long time. That means that they have already solved many of the main pain points which many task managers present. Also, they are very easy to integrate with.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would say that it's hard to go wrong when choosing such a well and long established product in the market. They've been doing this for a long time and they have many customers. which means that they have a lot of expertise.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
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Hannah Scott Content Marketing Manager @ INTELITY
RecommendationAvatar
Augusto Guitard Lejarreta Product Owner @ STAY
RecommendationAvatar
Hannah Scott Content Marketing Manager @ INTELITY
Are you a consultant or vendor that recommends Amadeus? Leave a recommendation

Posts

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Flemings Hotels Pens Strategic Technology Partnership with Amadeus

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Amadeus Launches New iHotelier® Booking Engine to Enable Increased Conversion and Drive Higher Revenues

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Casa Andina Hoteles Selects Amadeus to Drive Direct Bookings and Deepen Guest Relationships

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Amadeus Unveils Five Defining Trends for the US Group Travel and Events Industry in 2022

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Sweden’s Historic JA Hotel Karlskrona to Pair Amadeus Property Management with the Amadeus Integrated Booking Suite

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Event Hospitality & Entertainment Selects Amadeus’ Agency360® for Strategic Market Insight

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Wyndham Teams Up with Amadeus for Business Intelligence Insights

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Amadeus Releases New HotSOS Experience Assisting Hotels to Improve Operational Efficiency

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Amadeus Announces Agreement with Marriott International to Deploy Transformative, Cloud-Based CRS Solution

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Amadeus Selected as Business Intelligence Provider for The Leading Hotels of the World

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Amadeus Launches Agency360+ to Expand Hotelier Access to Leisure and Business Travel Insights

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Amadeus and Cvent Expand Partnership to Increase Bookings for Small Meetings & Events

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Amadeus and Duetto Expand Partnership to Deliver Enhanced Market Insight

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Discover the Evolving Traveler's Journey [INFOGRAPHIC]

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Global Hotel Occupancy Reaches Two-Thirds of Pre-Pandemic Levels According to New Amadeus Research

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The 5 Ingredients of High-Quality Business Intelligence Data

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Amadeus Expands Hoteliers’ Access to Historical Market Insight to Complement Forward-Looking Data

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3 Ways to Increase Guest Confidence and Rebuild Travel in 2021

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Amadeus and Microsoft Form Strategic Partnership to Drive Future Innovation in Travel

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Plan the Ultimate 2021 Hotel Marketing Strategy

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The Hotelier's Guide to Loyalty

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Planning for Hospitality Recovery – Revenue Management

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Support

Unverified

Amadeus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Response Time

Less than a day

Recommended

83%

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