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Amadeus – iHotelier® Central Reservations System (CRS)
4.4 (52 REVIEWS)
HT Score
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Amadeus – iHotelier® Central Reservations System (CRS)
Ranked 5 (out of 50) in Hotel Reservations Software
Your all-in-one solution for simplified revenue management with seamless automation and unmatched distribution flexibility.
85% recommended by 177 hotels
Bell - AI powered product analyst
I analyzed all of Amadeus’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like TravelClick for its efficient CRS interface, comprehensive analytics, and strong integration with various channels that help to boost direct bookings and enhance revenue management strategies. However, there are concerns about long integration times, customer support responsiveness, and the need for continuous innovation to stay competitive. The product offers valuable features like market intelligence, seamless integration with GDS, and a robust promotional engine.
What Types of Hotels Amadeus is Popular For
Size
8 | X-Small (1-9 room)
9 | Small (10-24 room)
24 | Mid-Sized (25-74 room)
72 | Large (75-199 room)
99 | X-Large (200+ room)
Country
111 | United States of America
11 | Mexico
7 | India
6 | Kenya
6 | United Kingdom
5 | United Arab Emirates
5 | Australia
4 | Spain
4 | Canada
4 | Netherlands
4 | Thailand
4 | Switzerland
4 | Philippines
3 | Portugal
3 | Pakistan
2 | Belgium
2 | Saudi Arabia
2 | Poland
2 | China
2 | Guatemala
2 | Nigeria
1 | Japan
1 | Indonesia
1 | Tunisia
1 | Ireland
1 | Morocco
1 | Venezuela
1 | Ethiopia
1 | Cape Verde
1 | Italy
1 | Belize
1 | Malaysia
1 | Mozambique
1 | Cambodia
1 | Greece
1 | Germany
1 | Romania
1 | Qatar
1 | Honduras
1 | Turkey
1 | Malta
1 | Argentina
Type
111 | Luxury Hotels
99 | Branded Hotels
82 | Airport/Conference Hotels
79 | City Center Hotels
78 | Boutiques
73 | Bed & Breakfast & Inns
59 | Resorts
37 | Limited Service & Budget Hotels
24 | Extended Stay & Serviced Apartments
13 | Hostels
9 | Motels
8 | Casinos
7 | Vacation Rentals & Villas
3 | RV Parks & Campgrounds
Region
126 | North America
31 | Europe
21 | Asia Pacific
13 | Africa
12 | Middle East
5 | Oceania
5 | South America
1 | Central America
Category
95 | Booking Engine
61 | Rate Shopping
52 | Hotel Reservations Software
46 | Business Intelligence
38 | Event Management Software
31 | Staff Collaboration Tools
26 | Digital Marketing Agencies
16 | RFPs & Proposal Management Software
11 | Hotel CRM & Email Marketing
4 | Property Management Systems
3 | Housekeeping Software
2 | Hotel Metasearch Management Software
2 | Website Design
Didn’t find what you were looking for?
What is Amadeus?
Founded in 1987 | Headquarters in Madrid (Spain) | 14190 employees
iHotelier® is a comprehensive Central Reservations System (CRS) designed to enhance the booking experience for both independent hoteliers and mid-scale chains. This powerful platform automates distribution across multiple channels including web, mobile, voice, travel agents, OTAs, and metasearch, helping to maximize reach and revenue. Additionally, it centralizes ARI (Availability, Rates, and Inventory) management, reducing the time, effort, and costs associated with distribution. This all-in-one solution simplifies operations by consolidating various booking and distribution functions under a single vendor.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Amadeus products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Amadeus Reviews Analyzed: 45
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Amadeus Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Amadeus
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Amadeus's Provided Description:
"The iHotelier CRS is a comprehensive Central Reservations System that automates distribution, captures new demand, and maximizes revenue potential for hotels of all sizes. User-friendly by design, iHotelier offers a seamless and centralized revenue management experience, simplifying the management of reservations, inventory, and rates, while reducing time, effort, and distribution costs. As an all-in-one solution, iHotelier provides unparalleled flexibility and scalability in distribution across web, mobile, voice, travel agent, OTA, and metasearch channels."
FAQs
Amadeus doesn’t have any screenshots available
Amadeus – iHotelier® Central Reservations System (CRS) Alternatives
Not sure if Amadeus is right for your hotel? Here are similar Hotel Reservations Software vendors that could be a good fit for your hotel:
Capabilities
Drive more direct bookings
Drive more direct bookings
iHotelier® StayPlus – A strategic set of capabilities designed to help hoteliers sell more, sell broader, and personalize the guest experience all in one place.
Expansive distribution reach
Expansive distribution reach
Maximize your bookings and ensure optimal rate parity by seamlessly connecting with 400+ global and regional OTAs and tour operators. Effortlessly manage rates, availability, inventory, and restrictions with iHotelier CRS.
GDS & Consortia Support
GDS & Consortia Support
Enhance your market presence in Global Distribution Systems for greater reach and exposure. Connect with a broader network of distribution partners and promote your availability across third-party channels. Quickly and easily build a robust online presence to attract more guests.
High-Converting Direct Channels: Call Center & Booking Engine
High-Converting Direct Channels: Call Center & Booking Engine
Experience increased operational efficiency and significant time savings by managing distribution seamlessly to the iHotelier Call Center and iHotelier Booking Engine. With a unified pool of consistent content, including inventory, pricing, and descriptions, you can ensure accuracy and streamline your processes effortlessly.
Customizable tech stack
Customizable tech stack
iHotelier® Suite – The industry’s newest build-your-own-set of solutions approach that offers a wide range of Amadeus Hospitality solutions to create their own customizable tech stack experience that fits their needs.
Features
Content Management
4/5 features
Pricing Rules
4/5 features
Distribution
4/5 features
Ecommerce
4/5 features
Integrations
4/5 features
Reporting
4/5 features
Admin
4/5 features
Call Center
4/5 features
Amadeus Reviews Summary
Ease of Use
4.5/5
Customer Support
4.2/5
ROI
4.3/5
Implementation
4.2/5
Recommended by
Achievements
This vendor's trending score is rising, Amadeus – iHotelier® Central Reservations System (CRS) is the #3 most trending product in the Hotel Reservations Software category (out of 50) and the #91 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAmadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Amadeus Pricing
Pricing Available By Request
Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Amadeus to Top Alternatives
Central Reservation System for Hotel Groups
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Want to find out if Amadeus is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
8
Very helpful
Finance Manager from 75-99 room Airport/Conference Hotel in South Boston (United States of America)
Verified
2 months ago
I submitted a request for support and received a call back very quickly. The technician was able to walk me through the issue and resolve it.
United States of America
United States of America
Finance Manager
Large Hotel
10
Trusted Partner Since 2018
Resort Revenue Manager from 75-99 room Boutique in Loule (Portugal)
Verified
2 months ago
The bookingengine is intuitive and optimised for conversion, making it simple for guests to book directly while supporting upsell opportunities. Their hotel reservations and distribution tools streamline workflows and ensure efficiency across channels. On top of that, their marketing and SEO services have helped us boost acquisition and str...
Portugal
Portugal
Resort Revenue Manager
Large Hotel
10
A Trusted Partner for Many Years!
Marketing Manager from 25-49 room City Center Hotel in Lisbon (Portugal)
Verified
3 months ago
We have been long-time clients of Amadeus TravelClick and value the partnership we have built over the years. Their booking engine has consistently proven to be a reliable, user-friendly solution that allows us to provide a seamless experience to our Guests while maximizing direct bookings and revenue. In addition, the business intelligence...
Portugal
Portugal
Marketing Manager
Mid-Sized Hotel
10
Hotel Business Intelligence
Cluster Director of Sales and Marketing from 200 to 499 room Bed & Breakfast & Inn in Lagos (Nigeria)
Verified
3 months ago
Opportunities for unlocking and tap into that we can reach out to the keep accounts managers if the global accounts?
Nigeria
Nigeria
Cluster Director of Sales and Marketing
X-Large Hotel
7
A wonderful Channel Management Software
Ecommerce Agent from 100 to 199 room Boutique in Nairobi (Kenya)
Verified
3 months ago
Provides a wide range of OTA channels that is unmatched in the industry. Additionally, you get access to the vast Amadeus' global distribution network and optimal visibility across various meta sites that help attract demand from the market.
Kenya
Kenya
Ecommerce Agent
Large Hotel
10
iHotelier review
Head of Sales from 75-99 room Boutique in Nairobi (Kenya)
Verified
3 months ago
Booking Engine: A customizable online booking tool that integrates with a hotel’s website allowing guests to make direct bookings online.
Kenya
Kenya
Head of Sales
Large Hotel
0
Lousy experience
Digital Marketing Manager from 50-74 room Bed & Breakfast & Inn in Mexico City (Mexico)
Verified
4 years ago
the way of selling is strange, as soon as you hire the problems begins, 8 months for integration, many errors detected that were never solved.
Mexico
Mexico
Digital Marketing Manager
Mid-Sized Hotel
10
One of the Best Technologies
DOMS from 200 to 499 room Resort in Iztapa (Guatemala)
Verified
4 years ago
Easy to use CRS interface, complete analytics reporting for strategic decisions, Advance pricing engine to manage promotions and your revenue strategy. All in one connections for all channels including metasearch
Guatemala
Guatemala
DOMS
X-Large Hotel
10
Thank you, TravelClick is more easy for us to manage rate very fast
Assistant Reservation Manager from 100 to 199 room Luxury Hotel in Phnom Penh (Cambodia)
Verified
7 years ago
Thank you, TravelClick is more easy for us to load and change Best Available Rate to all OTAs in faster just 5-10 minutes will reach to OTAs extranet and post their public website.
Cambodia
Cambodia
Assistant Reservation Manager
Large Hotel
10
Great Value Tech Partner
Sales & Marketing Manager from 100 to 199 room Boutique in Sydney (Australia)
Verified
7 years ago
user's friendly system of ihotelier and booking engine... so straight forward... you rarely need assistance... marketing was very effective too..
Australia
Australia
Sales & Marketing Manager
Large Hotel
- 1
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Most of Amadeus's products are user-friendly (easy to use) which makes it easy for hotel team to adapt and learn. Dynamic system functionalities - eg booking engine hv multi option to adapt to different needs.
Showing all answers to: "What does this product or service do well?"
Most of Amadeus's products are user-friendly (easy to use) which makes it easy for hotel team to adapt and learn. Dynamic system functionalities - eg booking engine hv multi option to adapt to different needs.
Question:
What differentiates this product or service from the competition?
Answer:
Apart from the easy to use and functionalities (with adequate updates), the differentiation is on the higher level of customer support through the team - some vendors rely heavily on self-service help/guide
Showing all answers to: "What differentiates this product or service from the competition?"
Apart from the easy to use and functionalities (with adequate updates), the differentiation is on the higher level of customer support through the team - some vendors rely heavily on self-service help/guide
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Consider the functionalities and ease of use (ease of implementation & user adoption), and that the product needs to be able to tailor to your business operations & needs - level of customer support given during & after implementation is important too.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Consider the functionalities and ease of use (ease of implementation & user adoption), and that the product needs to be able to tailor to your business operations & needs - level of customer support given during & after implementation is important too.
Recommended by
JESSICA THAM
Revenue Mangagement Consultant
@
Rev Logix
JESSICA THAM
Revenue Mangagement Consultant
@
Rev Logix
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Support
Unverified
Amadeus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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