Amadeus Property Management vs. Shiji Daylight PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is crucial for your hotel’s operational efficiency, guest satisfaction, and revenue growth. Both Amadeus Property Management by Amadeus and Shiji Daylight PMS aim to streamline your hotel operations, but they differ significantly in features, user experience, and market presence. Your decision hinges on your hotel’s size, complexity, and specific needs, so understanding these differences is key.

Amadeus offers a more traditional, well-established solution with a focus on distribution and revenue management, whereas Shiji provides a modern, cloud-native platform with extensive automation and integration capabilities. Which one aligns better with your current and future goals?

Is Amadeus Property Management or Shiji Daylight PMS Better for Hotels?

Amadeus Property Management has been around since 1987, targeting midchain and independent hotels with its comprehensive distribution and revenue tools. Its core strength lies in distribution integrations, channel management, and guest CRM, making it suitable for hotels looking to maximize occupancy and demand through robust distribution channels.

In contrast, Shiji Group, founded in 1998, emphasizes a scalable, cloud-native approach designed for hotels of all sizes. It offers a broad array of features—84 exclusive ones—such as mobile check-in, guest messaging, and automation tools, making it particularly appealing for hotels wanting a flexible, modern system.

One major contrast is the user feedback: Shiji has more recent and numerous reviews (32 reviews in the last six months versus only 4 for Amadeus), indicating a more active user base and ongoing support. Shiji’s higher review scores (74.69/100 overall) and recent positive feedback suggest it’s gaining popularity, especially among hotels seeking advanced automation. Do these differences matter more to your hotel’s operational style and growth plans?

Shiji Daylight PMS vs Amadeus Property Management: Which Should Your Hotel Choose?

Your choice depends on your hotel type and priorities. If your hotel needs a well-established, distribution-driven PMS with advanced revenue management, Amadeus is a suitable candidate. Its strengths include a channel manager, guest CRM, and a proven track record for mid-sized hotels aiming for demand generation.

However, if your hotel values a modern, flexible platform that simplifies daily operations and enhances guest engagement, Shiji Group is the clear winner. Its features like online check-in, guest messaging, automation, and a user-friendly interface are ideal for hotels wanting quick deployment and scalable improvements.

For hotels seeking to innovate and automate, Shiji’s broad feature set and recent positive reviews make it the smarter choice, especially considering its higher customer satisfaction and active support system.

Is Amadeus or Shiji Easier to Use?

Ease of use is critical for staff adoption and operational efficiency. Amadeus scores 3.5/5 for ease of use, with some users describing its interface as user-friendly but citing issues with system speed and limited customization. On the other hand, Shiji excels with a 4.63/5 score, with users praising its intuitive design, quick training, and seamless daily task management.

Shiji’s modern, cloud-native architecture makes onboarding smoother, with many reviewers noting that new team members pick it up quickly. Support quality also plays a role, with Shiji’s 4.53/5 customer support rating compared to Amadeus’s 3.63/5.

Edge: Shiji Group.

Which Has Better Features: Amadeus or Shiji Group?

Amadeus offers core features like distribution, revenue management, and guest CRM—totaling 14 unique capabilities. Its key differentiator is its channel manager and advanced distribution integrations, which are vital for hotels prioritizing demand generation.

Shiji Group, with 84 exclusive features, covers a wider spectrum, including guest profiles, multi-lingual support, task management, mobile check-in, integrated POS, automated reminders, and more. Its extensive automation and integration capabilities support a fully digital hotel environment, often critical for large or tech-forward properties.

Edge: Shiji Group.

Which Has Better Customer Support: Amadeus or Shiji Group?

Customer support is a pivotal factor, especially during onboarding and troubleshooting. Amadeus’s support rating is 3.63/5, with some users reporting difficulty in getting timely responses and ongoing issues, including a review highlighting six years of unresolved problems and poor service in the Netherlands.

Shiji outperforms here, earning a 4.53/5 rating. Reviewers frequently praise its 24/7 support, responsiveness, and proactive assistance, with feedback emphasizing the support team’s professionalism. The recent reviews indicate a support system that actively helps hotels resolve issues and optimize their use of the platform.

Edge: Shiji Group.

Which Has More Integrations: Amadeus or Shiji Group?

Amadeus boasts 104 verified partners, including major brands like SiteMinder, SALTO, and RevControl, offering extensive distribution and revenue tools. Its integrations support a broad ecosystem that suits hotels with complex distribution needs.

Shiji has 64 verified integrations, including familiar names like Amadeus, Stayntouch, and Goki. While fewer in number, Shiji’s integrations are highly compatible with core hotel operations, and its API-driven design allows for flexible customization.

Edge: Amadeus.

Which Do Hoteliers Rate Higher: Amadeus or Shiji Group?

Recent reviews reveal clearer preferences. Shiji has a higher likelihood to recommend score (8.94/10) versus Amadeus’s 7.75/10, reflecting stronger recent user sentiment. Hotels in the luxury, branded, and city center segments rate Shiji more favorably, citing ease of use and automation.

Amadeus’s reviews are mixed, with some praising its setup and others criticizing ongoing service issues, especially in specific regions. The volume and recency of reviews favor Shiji, indicating a more engaged user base and continuous improvements.

Edge: Shiji Group.

How Much Do Amadeus and Shiji Cost?

Amadeus does not publicly disclose its pricing model, which suggests it may be customized based on hotel size and needs. It is not offered as a freemium or monthly flat-rate, indicating potentially higher upfront or implementation costs.

Shiji charges a base price of $1,200, with no mention of ongoing monthly fees or implementation costs. Its transparent pricing makes budgeting easier, especially for hotels looking for predictable expenses.

What Type of Hotel Should Use Amadeus?

Hotels that should consider Amadeus include:

• Hotels with a focus on distribution and revenue management.
• Midchain properties seeking advanced distribution channels.
• Hotels needing guest CRM and integrated channel management.
• Properties that prefer on-premise solutions over cloud-based systems.

Not ideal if your hotel:

• Prioritizes modern automation and cloud-native features.
• Needs rapid deployment or frequent updates.
• Seeks extensive customization beyond distribution and revenue features.

What Type of Hotel Should Use Shiji Group?

Hotels best suited for Shiji include:

• Independent hotels and small chains wanting a scalable, modern system.
• Properties valuing automation, mobile check-in, and guest engagement.
• Hotels seeking an easy-to-learn platform with rapid implementation.
• Hotels aiming for a fully digital, integrated tech environment.

Not ideal if your hotel:

• Operates in regions with limited internet connectivity.
• Requires highly specialized local compliance features.
• Prefers a traditional, distribution-heavy PMS with minimal automation.

Shiji Daylight PMS vs Amadeus Property Management: The Bottom Line for Hotels

The core difference lies in their approach: Amadeus emphasizes distribution, revenue, and demand generation, while Shiji focuses on automation, user experience, and scalability. If your hotel’s priority is robust distribution and demand management, Amadeus’s legacy and integrations make it a strong candidate.

However, for hotels seeking a flexible, modern platform with more automation, ease of use, and recent positive reviews, Shiji is the better option. Its active support and extensive features position it as the future-proof choice for hotels embracing digital transformation.

If your hotel values proven distribution capabilities and has a complex revenue structure, go with Amadeus. If you want a scalable, user-friendly system that boosts operational efficiency and guest experiences, Shiji is the smarter decision.