Amadeus – Web Solutions vs. ThinkWeb Websites:
Which Is Right for You?

The Decision

Choosing between Amadeus – Web Solutions and ThinkWeb Websites by ThinkReservations hinges on your hotel’s specific needs, budget, and growth plans. Both platforms aim to improve your hotel’s online presence but approach website design and digital marketing differently. Amadeus offers a broader feature set and global reach, while ThinkReservations prioritizes ease of use and customer support. Which aligns better with your hotel’s strategic priorities?

Quick Verdict

Amadeus has more recent reviews and a higher number of total reviews, making it the more reliable choice based on current user feedback. Its core strengths include extensive features and a global network, but it scores lower in ease of use and support. ThinkReservations, with fewer reviews and a slightly smaller presence, excels in user-friendliness and customer service. For most hoteliers, the recent feedback favors ThinkReservations.

Is Amadeus or ThinkReservations Better for Hotels?

Both Amadeus and ThinkReservations serve hotel websites but tackle different challenges. Amadeus's platform focuses on high-converting, visually appealing sites optimized for multi-property groups and international markets, supported by a vast partner network. ThinkReservations emphasizes simplicity, rapid onboarding, and dedicated support, making it attractive to smaller or less tech-savvy hotels.

Where they diverge is in their feature sets and user experience. Amadeus provides 11 unique website features, including customizable themes, multi-lingual support, and Google Analytics integration, ideal for hotels aiming for a sophisticated, revenue-driven web presence. ThinkReservations, by contrast, offers a streamlined service with fewer features but a highly rated user experience and support, suitable for hotels prioritizing operational simplicity.

Given these differences, your choice depends on whether you need a comprehensive website solution with advanced customization and international reach or a straightforward, support-focused platform. Do you prioritize features and scale, or ease of use and support?

Amadeus vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel needs a high-performing, feature-rich website designed to maximize conversions and attract international guests, go with Amadeus. Its extensive feature list—Google Analytics, booking engine, customizable themes, and mobile optimization—caters to hotels with complex digital marketing needs or multi-property operations.

If your hotel requires an easy-to-use platform with quick onboarding, reliable support, and cost efficiency, ThinkReservations is the better pick. Its 5/5 ease of use rating and 5/5 support score mean your team can launch and manage your website with minimal fuss, making it ideal for small hotels or properties new to digital marketing.

Hoteliers seeking a scalable, feature-heavy website should opt for Amadeus, especially if they operate across multiple regions or need advanced customization. Conversely, if your hotel values simplicity, responsiveness, and dedicated customer support, ThinkReservations aligns better with your goals.

Is Amadeus or ThinkReservations Easier to Use?

ThinkReservations scores a perfect 5/5 for ease of use, supported by recent reviews praising its speed and support quality. Users highlight that onboarding is straightforward, and staff adoption is smooth, with reviews emphasizing “support that is quick and efficient” and “training that makes managing our site easy.” Its user interface is designed for simplicity, reducing training time and frustration.

Amadeus, with a 3/5 rating, shows room for improvement, especially in onboarding and user experience. Some reviews mention ongoing struggles with the platform's complexity and lack of dedicated support, citing issues like "simple tasks being complex" and "platform fumbling." Its interface appears less intuitive, requiring more effort to manage than ThinkReservations.

Edge: ThinkReservations.

Which Has Better Features: Amadeus or ThinkReservations?

Amadeus offers 11 website-specific features, including Google Analytics connection, customizable themes, multi-lingual support, review widgets, and a booking engine—features that enable advanced website customization and marketing. These tools are designed to help hotels optimize conversions and guest engagement at a granular level.

ThinkReservations provides no unique features beyond core website functions, focusing instead on ease of use and support. Its strength lies in its straightforward setup and management rather than feature depth.

Edge: Amadeus.

Which Has Better Customer Support: Amadeus or ThinkReservations?

ThinkReservations receives a perfect 5/5 support rating, with recent reviews praising “support for the product and training” and “speedy responses to questions.” Users feel well-guided through onboarding, and their issues are addressed quickly, making it a favorite among hotels that need reliable assistance.

Amadeus, with a 2.67/5 support score, has mixed reviews. Some users criticize inconsistent support, citing delays and frustration with account management. One review describes a “horrible experience,” with support teams “fumbling around” and not following up.

Edge: ThinkReservations.

Which Has More Integrations: Amadeus or ThinkReservations?

Amadeus boasts 104 verified partners, including important players like Tripadvisor, Expedia, and RevControl, along with specialized integrations such as Google Analytics and booking engines. This extensive network allows hotels to connect their website with a broad ecosystem of marketing and operational tools.

ThinkReservations, with 16 verified partners, offers essential integrations such as Airbnb, TrustYou, and Triptease. While fewer in number, its integrations cover common channels but lack the depth and variety found with Amadeus.

Edge: Amadeus.

Which Do Hoteliers Rate Higher: Amadeus or ThinkReservations?

Based on recent reviews, ThinkReservations has a perfect 10/10 NPS score and 100% likelihood to recommend, reflecting high satisfaction among its users. Hotels praise its support, simplicity, and quick onboarding, especially those in North America and small hotel segments.

Amadeus's NPS score is 5.67/5, with only 57% likelihood to recommend. Its reviews point to frequent frustrations with usability and support, primarily from larger or multi-property hotels needing more advanced features.

Edge: ThinkReservations.

How Much Do Amadeus and ThinkReservations Cost?

Pricing details for both platforms are not publicly disclosed, and neither offers a free plan or trial. Given the extensive features and support, expect Amadeus to have a higher entry cost, especially for multi-property groups. ThinkReservations typically targets smaller hotels with straightforward pricing, but exact costs are unavailable.

What Type of Hotel Should Use Amadeus?

• Hotels that operate across multiple regions or countries and need international, multi-lingual websites.
• Teams that require extensive website customization, advanced marketing integrations, and a booking engine.
• Hotels aiming to maximize conversions with high-quality, mobile-optimized designs.
• Hotels with larger digital marketing budgets seeking a scalable, feature-rich platform.

Not ideal if your hotel:

• Prefers straightforward, easy-to-manage websites.
• Has a limited budget or small team with minimal technical resources.
• Prioritizes support and usability over vast feature sets.

What Type of Hotel Should Use ThinkReservations?

• Small to mid-sized hotels seeking simplicity and rapid deployment.
• Hotels that value support and training as critical to website management.
• Properties prioritizing quick onboarding and minimal technical hassle.
• Hotels that want a reliable, easy-to-maintain website with essential features.

Not ideal if your hotel:

• Needs advanced customization or multi-lingual support.
• Operates a large, multi-property portfolio.
• Requires extensive integrations beyond core channels.

The Bottom Line for Hotels

Amadeus offers a feature-rich, globally supported website solution suited for hotels with complex digital marketing needs or multi-property portfolios. Its extensive integrations and customization options make it ideal for hotels looking to maximize conversions and international reach.

ThinkReservations, with more recent positive reviews and a 100% recommendation rate, excels in ease of use, support, and quick setup. It’s best for hotels valuing simplicity, reliability, and dedicated customer service, especially smaller properties or those new to digital marketing.

If your hotel requires extensive features and global reach, Amadeus is the clear choice. But if your priority is a user-friendly platform with excellent support, ThinkReservations will serve you better.

This comparison aims to guide your decision based on current user feedback, feature sets, and your hotel’s strategic priorities. Both platforms have their strengths, but recent reviews favor ThinkReservations for ease and support, making it the safer choice for most small to mid-sized hotels right now.