Amenitiz vs. eviivo Suite™ HMS:
Which Is Right for You?

The Decision

Choosing the right hotel management software depends on your specific operational needs, budget, and growth ambitions. Amenitiz and eviivo Suite™ HMS both aim to streamline your daily tasks and increase direct bookings, but they diverge significantly in user experience, features, and overall maturity. Amenitiz’s recent reviews come mostly from long-term users with mixed feedback, whereas eviivo’s larger and more recent review base suggests a more reliable and widely adopted platform.

Are you prioritizing a platform with proven success and extensive support? Or are you looking for a customizable, all-in-one solution at a more accessible price point?

Is Amenitiz or eviivo Suite™ Better for Hotels?

Amenitiz and eviivo Suite™ both serve independent hoteliers, but their current review scores reveal different strengths and weaknesses. Amenitiz, founded in 2017 in Barcelona, boasts a low overall rating of 0.5/5 from 38 reviews — primarily due to recent customer support issues, slow website performance, and inconsistent integration with major OTAs like Expedia. Its core features are comprehensive, including channel management, booking engine, and guest CRM, but these features have not yet translated into a positive user experience.

Conversely, eviivo, established in 2004 in the UK, has a significantly higher review score of 1/5 from 191 reviews, with the most recent 22 reviews in the last 6 months. Customers praise its reliability, ease of use, and excellent customer support, which many describe as a vital factor in their operational success. However, some users criticize its interface design and request more customization options.

Both products aim to optimize reservation management, increase direct bookings, and simplify operations, but eviivo’s larger, more recent review base underscores a more mature, dependable platform. Does your hotel need a platform that’s more stable and supported today? Or are you willing to accept some growing pains for a newer solution?

Amenitiz vs eviivo Suite™ HMS: Which Should Your Hotel Choose?

If your hotel primarily needs a straightforward, all-in-one platform with a focus on website customization, reservation management, and revenue tools—especially if you’re in Europe or South America—Amenitiz is worth considering. Its features such as integrated CRS, payment processing, and guest CRM are tailored for small to mid-sized properties aiming to boost direct bookings, particularly through customizable websites.

On the other hand, if your hotel requires robust channel management, reliable OTA synchronization, and extensive third-party integrations—especially if you operate in North America or have multiple properties—eviivo is the safer choice. Its native tools like guest feedback management, email marketing, and automation support larger operations and complex distribution strategies.

For hoteliers seeking a platform with actively maintained features, better support, and recent positive reviews, eviivo clearly outperforms Amenitiz, which struggles with recent client satisfaction. Which set of features aligns better with your operational priorities?

Is Amenitiz or eviivo Suite™ Easier to Use?

Amenitiz’s interface has a modern, intuitive design rated 4.09/5 for ease of use, with users appreciating its simple navigation and onboarding process. Nonetheless, recent reviews highlight frustrations with speed issues, limited mobile app functionality, and support delays, which detract from its overall usability.

eviivo, rated 4.48/5 for ease of use, receives consistent praise for its straightforward interface and effective onboarding, especially among independent hotels and small chains. Its customer support, rated 4.57/5, is frequently commended for professionalism and responsiveness, which makes daily management smoother.

Edge: eviivo. While Amenitiz’s interface is generally intuitive, recent issues with speed and support responsiveness tilt the scale in favor of eviivo’s more reliable usability.

Which Has Better Features: Amenitiz or eviivo Suite™ HMS?

Amenitiz offers 16 features unique to its platform, including a channel manager, integrated CRS, booking engine, guest CRM, and GDPR compliance, all aimed at simplifying hotel operations. Its features focus on direct online bookings, centralized management, and automation, making it ideal for independent properties prioritizing website control and revenue growth.

eviivo provides 16 exclusive features like native email marketing, guest feedback management, rate shopping, automated night audit, guest app, and employee messaging. Its extensive feature set supports multi-channel distribution, automation, and guest engagement, especially valuable for larger or multi-property operations.

With a total of 38 features across both platforms, eviivo’s broader functionality and more specialized modules make it a more comprehensive choice. Which feature set better addresses your specific operational needs?

Edge: eviivo. Its wider array of features and focus on automation and guest engagement give it a slight advantage in versatility and depth.

Which Has Better Customer Support: Amenitiz or eviivo?

Amenitiz’s customer support scores 3.99/5, with reviews pointing to delays, limited responsiveness, and dissatisfaction with support during critical issues. Users report frustration over unhelpful responses and slow resolution times, impacting overall trust.

eviivo, rated 4.57/5, is widely praised for its proactive, professional support team and effective onboarding. Many reviews highlight the team’s ability to resolve issues quickly, with some users describing their support as a key reason for continued loyalty.

Edge: eviivo. Its higher ratings and positive feedback about support responsiveness make it the more reliable choice for hotels prioritizing service quality.

Which Has More Integrations: Amenitiz or eviivo?

Amenitiz currently integrates with 5 verified partners, including Lightspeed, Qualitelis, CheKin, and Vikey S.r.l. Its integrations are focused on core hotel needs but are limited compared to more mature platforms.

eviivo boasts 32 verified integrations, including major OTAs like Expedia, Booking.com, Tripadvisor, and a variety of PMS, POS, and marketing tools. This extensive ecosystem supports complex distribution and automation workflows.

For properties needing seamless, multi-channel connectivity, eviivo’s larger partner network is a clear advantage.

Edge: eviivo. Its significantly broader integration ecosystem supports more sophisticated hotel operations and distribution strategies.

Which Do Hoteliers Rate Higher: Amenitiz or eviivo?

Despite Amenitiz’s recent struggles and a low overall rating of 0.5/5, it has a niche following mainly in Europe and South America, with some praise for its website customization. However, the majority of recent reviews are negative, citing poor support and performance issues.

eviivo, with a 1/5 overall rating from 191 reviews, benefits from a larger and more recent review base—22 reviews in the last 6 months—showing consistent support and satisfaction. Many users emphasize its reliability, ease, and excellent customer service, especially for independent and small hotels in North America.

Given the volume and recency of reviews, eviivo clearly has higher user approval and confidence.

Edge: eviivo. Its recent reviews and higher overall support ratings demonstrate a stronger reputation among hoteliers.

How Much Do Amenitiz and eviivo Cost?

Amenitiz’s pricing starts at $200 monthly per property, with no free tier or trial available. Its transparent flat fee appeals to small hotels seeking predictable costs, but the lack of a trial or freemium model might deter some.

eviivo’s base price is $700 per month, with no trial or free option. Its higher cost reflects its more extensive features, integrations, and support infrastructure. Larger properties or those needing advanced distribution will find this investment justified.

If budget is a primary concern, Amenitiz offers a more affordable entry point. For broader functionality and support, eviivo’s higher price is reflective of its mature platform.

What Type of Hotel Should Use Amenitiz?

Hotels that prioritize website customization and direct bookings should consider Amenitiz, especially if they are in Europe or South America. It’s suitable for:

• Bed & Breakfasts and Inns seeking to increase online visibility
• Small boutique hotels wanting an all-in-one management solution
• Vacation rentals and villas aiming for better direct booking control
• Hotels looking for a simple, flat-rate price without needing extensive third-party integrations

Not ideal if:

• You operate a large or complex multi-property portfolio
• Your hotel relies heavily on OTA distribution
• You require advanced automation or guest marketing features
• Your team values rapid, responsive support

What Type of Hotel Should Use eviivo?

eviivo is better suited for:

• Independent hotels, inns, and bed & breakfasts in North America and beyond
• Properties with multiple sites or room types needing extensive channel management
• Hotels that depend on OTA and online distribution
• Hotels seeking automation, guest feedback, and marketing tools integrated into one platform
• Larger small hotels and boutique hotels looking for reliable support and customization options

Not ideal if:

• Your property is very small or just starting out
• Your budget is limited, and you prefer a lower-cost solution
• You need highly specific, customizable features that eviivo doesn’t support yet

eviivo vs Amenitiz: The Bottom Line for Hotels

In summary, eviivo offers a more mature, reliable, and feature-rich platform, supported by a larger user base and recent positive reviews. Its extensive integrations, automation, and support make it the safer choice for most independent hotels, especially those with multiple properties or complex distribution needs.

Amenitiz, while more affordable and easy to customize, suffers from support issues and limited recent client satisfaction, which could hinder its effectiveness for growth-focused hotels. It remains a viable option for small properties in Europe and South America with minimal automation needs and a focus on website control.

If your hotel values stability, support, and proven performance, eviivo is the clear choice. If you’re looking for a lower-cost, customizable platform with a regional focus, Amenitiz might still fit your needs—though caution is advised given recent reviews.

This comparison reflects the latest available reviews and data. Consider your hotel’s specific needs, budget, and regional presence before making your decision.