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Ratings Snapshot
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Ranked #10 out of 55 in Hotel Management Software
eviivo’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreEviivo HMS Overview
Eviivo HMS Overview
We're on a mission to make life easier and more profitable for independent accommodation providers.
About eviivo View website
Founded in 2004 | Headquarters in United Kingdom | 132 employeeseviivo’s mission is to empower owners, manager, hoteliers and hosts in the independent accommodation sector and help them provide unforgettable experiences to...
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What customers love about Eviivo HMS
B&B Owner
While pricing seemed attractive they could not deliver leaving me and numerous others without service.
Manager
The individuals who work in customer service are pleasant but they are unable to get each support to correct errors and they will not let you speak to those in charge.
Owner
Over or double bookings due to their technical glitches - that are left unresolved, ruining my client-channel relationships. Customer support - aggressive and unprofessional. Communication was not clear from the very ...
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Clients & references
References & testimonials
eviivo is reliable, affordable and it saves us a lot of work.
eviivo has been the perfect technological solution for Galicia. We now have the first independent online booking engine managed by owners of holiday rentals.
Featured partners
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Case studies
- Apartments Storchenfärbe eliminated fake bookings with eviivo’s help
- Apartment Storchenfärbe
- Extended Stay & Serviced Apartments in Memmingen
- Vacation rental owners in Galicia create their own eviivo-powered website to take bookings all year-round
- Asociación de viviendas turísticas de Galicia
- Vacation Rentals & Villas in Portonovo
Active Markets
- Central America
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- United Kingdom
- United States of America
- France
- Spain
- Portugal
- Malaysia
- Italy
- Germany
August 04, 2022
Eviivo HMS Review: Great program and excellent service
Inhaber eines kleinen B&B from Bed & Breakfast & Inns in Kaiserslautern (Germany)
What do you like most?
We are an extremely small B&B. The employees, first and foremost Ms. Susanne Balzer and Mr. Maxim Gubin, supported me with a lot of patience and friendliness in setting up the program.
What do you dislike or think could be improved?
At the moment I cannot make any suggestions for improvement, since I`ve only been working with the program for a short time. I think it is very good for my needs
August 04, 2022
Eviivo HMS Review: I like it very much
selbst und ständig from Bed & Breakfast & Inns in Rheinstetten (Germany)
What do you like most?
Helps me a lot to understand how to deal with reservations and no more overbookings. It was very important for me that the customer paid when booking, so I didn't have to write invoices. No more calls...
What do you dislike or think could be improved?
At the moment I am very satisfied with it and I think that there is a lot of potential for dealing with the software in everyday life.
July 26, 2022
Eviivo HMS Review: Payments Manager
Owner from Bed & Breakfast & Inns in (United Kingdom)
What do you like most?
What I like the most is the payments card and everything is explained so well and if I need help the team is excellent. The pre-authorization of credit cards is the key feature of Eviivo to notify you of...
What do you dislike or think could be improved?
Me personally every i don't think you can improve on anything as everything is so good. it's a good system. thankyou
July 25, 2022
Eviivo HMS Review: Customer service agent Sarah
Innkeeper from Bed & Breakfast & Inns in West Stockbridge (United States of America)
What do you like most?
The prompt and courtesy customer service. The willingness to solve problems remotely and off regular business hours. The knowledge of the system was evident.
What do you dislike or think could be improved?
Check to see if any adjustments to the suite negatively effect how the suite should work. This would eliminate any possible inconvenience to our guests.
July 23, 2022
Eviivo HMS Review: phone attendant
manager from Branded Hotels in Aveiro (Portugal)
What do you like most?
Miguel was great in helping me with the reservations, , and changing dates... he was very comunicative and understanding, was great
What do you dislike or think could be improved?
it would be alot easier if we could change every thing with out having to go through the other OTA
July 21, 2022
Eviivo HMS Review: Great support
B and B Owner from Bed & Breakfast & Inns in Cranfield (United Kingdom)
What do you like most?
Whenever I have a tech or support issue I need help with, I know it will always get rresolved quickly by a friendly team mmember. Whilst I was discussing a booking on the phone today I became cut off, pro...
What do you dislike or think could be improved?
It would be great if the opening hours were longer, as on occasions I have needed some help with a booking but the office has been closed. But I guess you can't all work ridiculous hours like us B and B o...
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Marketing Manager in Earlswood (United Kingdom)
Eviivo is widely used in the UK by independent Hotels for its ease of use, ease of adoption and integration with other systems (like tills or billing software) and it is also easy to link up with booking partners like Ex...