Amenitiz vs. ThinkReservations All-in-1 HMS:
Which Is Right for You?

The Decision

Choosing between Amenitiz and ThinkReservations hinges on your hotel’s specific needs, budget, and operational priorities. Amenitiz aims to simplify hotel management by consolidating reservation, website, and channel management into a single platform, while ThinkReservations emphasizes automation, guest communication, and revenue optimization through a comprehensive system. Both promise to reduce administrative workload, but their core functionalities and user experiences differ significantly.

Amenitiz offers an all-in-one solution built for hoteliers seeking to boost direct bookings with customizable websites and integrated PMS features. Conversely, ThinkReservations provides a robust property management system, especially valued for its automation tools and OTA integrations. Which platform aligns better with your hotel’s operational complexity and growth goals?

Quick Verdict

While Amenitiz is rated 0.5/5 with only 38 reviews—most of which are extremely negative—ThinkReservations boasts a 4.88/5 rating based on 312 reviews, with recent feedback confirming continued high satisfaction. Given the large review base and recent positive reviews, ThinkReservations clearly outperforms Amenitiz in reliability and user confidence.

If you want a proven, highly-rated PMS with extensive integrations and a dedicated focus on revenue management, ThinkReservations is the safer choice. Amenitiz’s limited recent reviews and overwhelmingly negative feedback make it a risky option, especially for hotels prioritizing stability and support.

Is Amenitiz or ThinkReservations Better for Hotels?

Both Amenitiz and ThinkReservations aim to streamline hotel operations but approach this goal differently. Amenitiz offers an all-in-one platform combining website creation, booking engine, channel management, and PMS functionalities in a single interface—targeted at hoteliers looking for simplicity and direct booking growth. However, recent reviews criticize its poor customer support, slow performance, and limited integration reliability, raising concerns about long-term usability.

ThinkReservations, on the other hand, provides a full-featured PMS with automation, guest communication, and extensive OTA integrations, making daily operations more manageable. Its recent reviews highlight high satisfaction with support responsiveness, ease of use, and revenue-boosting features. Do you prioritize a unified platform or a tried-and-true management system?

ThinkReservations vs Amenitiz: Which Should Your Hotel Choose?

If your hotel needs a reliable management system that minimizes manual tasks, improves guest engagement, and offers strong automation, go with ThinkReservations. It’s ideal for small to medium properties, especially those focused on maximizing revenue through upselling and yield management.

If your team requires a website builder with integrated booking and channel management to increase direct bookings and reduce reliance on OTAs, Amenitiz might seem appealing—but only if you’re prepared to deal with its support challenges and limited recent reviews. For most hotels seeking proven stability, ThinkReservations wins.

Is Amenitiz or ThinkReservations Easier to Use?

Amenitiz’s interface has a usability score of 4.09/5, but many reviews mention slow performance, difficulties with support, and limited mobile app functionality. Its onboarding is rated 3.92/5, with users citing a steep learning curve and support delays as significant hurdles.

ThinkReservations scores higher at 4.8/5 for ease of use, with recent reviews praising its intuitive interface, quick onboarding, and reliable support. Users describe it as “like adding another employee,” emphasizing its user-friendliness and efficiency.

Edge: ThinkReservations.

Which Has Better Features: Amenitiz or ThinkReservations?

Amenitiz offers 19 features exclusive to its platform, including a channel manager, integrated CRS, payment processing, booking engine, guest CRM, and online checkout—catering to hotels seeking an all-in-one solution. ThinkReservations provides 8 unique features, such as automated night audit, SMS guest communication, task management, and tablet check-in; these emphasize automation and operational efficiency.

While Amenitiz’s broader feature set suits hotels wanting diverse functionalities in one system, ThinkReservations concentrates on automation and guest communication, providing a more streamlined experience. Consider your hotel’s operational complexity.

Edge: Amenitiz (for extensive features); but for automation and guest engagement, ThinkReservations may be more effective.

Which Has Better Customer Support: Amenitiz or ThinkReservations?

ThinkReservations’s recent reviews consistently highlight responsive, knowledgeable support rated at 4.79/5—hoteliers describe it as “very accessible” and “helpful.” Many praise its quick response times and proactive assistance, which are crucial for ongoing operations.

Amenitiz’s support, rated 3.99/5, receives mixed reviews. Several users complain about slow responses and difficulty resolving issues, with some calling their support “not very responsive or helpful.” This significantly impacts daily management, especially during critical moments.

Edge: ThinkReservations.

Which Has More Integrations: Amenitiz or ThinkReservations?

ThinkReservations boasts 16 verified integrations, including major OTAs like Airbnb, Expedia, and Triptease, along with a wide range of additional partners such as TrustYou and OpenKey. Amenitiz has only 5 verified partners, including Lightspeed and Vikey, with limited options for connecting to other systems.

The broader integration ecosystem makes ThinkReservations more adaptable to various hotel tech stacks and operational needs. If seamless connectivity across platforms is a priority, ThinkReservations offers a clear advantage.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Amenitiz or ThinkReservations?

ThinkReservations enjoys an overall rating of 4.88/5, based on 312 reviews, with recent reviews confirming ongoing satisfaction—many highlight its ease of use, automation, and support. Hotels across small independent properties and resorts rate it highly, appreciating its consistency and revenue impact.

Amenitiz, with only 38 reviews and a 0.5/5 rating, has overwhelmingly negative feedback. Reviewers criticize its poor support, slow website performance, and limited integration reliability, making it difficult for hoteliers to trust its long-term value.

Edge: ThinkReservations.

How Much Do Amenitiz and ThinkReservations Cost?

Amenitiz charges a flat monthly fee of $200, with no free trial or freemium option, positioning it as an affordable choice but with potential limitations. ThinkReservations’ base price is $1,100 per month, also without a trial, reflecting its more enterprise-level scope and extensive features.

The significant price gap indicates that ThinkReservations is aimed at hotels with larger budgets seeking comprehensive management tools, while Amenitiz targets smaller properties or those on tighter budgets willing to accept support and performance issues.

What Type of Hotel Should Use Amenitiz?

• Hotels that primarily want to increase direct bookings through customizable website templates.
• Small to medium-sized properties seeking to centralize reservation, channel, and PMS functions.
• Hotels in Europe or South America where Amenitiz’s regional support is more accessible.
• Boutique hotels and inns looking for a unified platform with integrated booking and payments.

Not ideal if your hotel:

• Requires reliable customer support and integrations.
• Operates in regions where Amenitiz’s support is limited.
• Needs advanced automation or guest communication tools.
• Has complex operational workflows demanding high system stability.

What Type of Hotel Should Use ThinkReservations?

• Small to medium hotels, inns, and resorts focused on automation, revenue management, and guest engagement.
• Properties looking for a management system with strong OTA integrations and upselling features.
• Hotels aiming to streamline operations, reduce manual tasks, and improve profitability.
• Teams that value responsive support and extensive onboarding resources.

Not ideal if your hotel:

• Has a limited budget (since the base price is higher).
• Needs a system primarily for website creation or online presence.
• Operates in regions where ThinkReservations lacks local support.
• Prefers a platform with fewer automation features or less focus on guest communication.

The Bottom Line for Hotels

The core difference between Amenitiz and ThinkReservations lies in their focus. Amenitiz is an all-in-one website-centric platform designed for hotels looking for direct booking growth and simplified management, but recent reviews reveal critical flaws in support and stability. ThinkReservations offers a proven, comprehensive PMS with automation, integrations, and high support ratings—making it a more reliable choice for most hotels.

If your hotel prioritizes automation, high-quality support, and seamless integrations, go with ThinkReservations. It has the larger, more recent review base and consistently high ratings, indicating strong ongoing performance.

However, if your main goal is to build a website that increases direct bookings and simplifies operations without extensive automation, Amenitiz might meet your needs—but only if you’re prepared to face support and stability issues. Given the current review landscape, ThinkReservations is the safer, more dependable option for most hotels aiming for growth and operational efficiency.