Preno HMS

4.7 (65 REVIEWS)

HTR Score icon
HT Score  
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Katie, Margaux, Katie + 4 more experts recommend Preno

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Ranked 9 (out of 78) in Hotel Management Software

Simplifying Hotel Management – Simple, Smart, Seamless.

Bell avatar Bell - AI powered product analyst

I analyzed all of Preno’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Preno for its efficiency in streamlining operations and enhancing guest management, leading to increased revenue and reduced manual tasks. Its channel management and seamless integrations are praised for improving booking accuracy and income. The cloud-based system offers flexibility and real-time updates, appealing to businesses aiming for operational efficiency and superior customer experience. While generally well-received, room for feature enhancement remains.

What Types of Hotels Preno is Popular For

Size

55 | X-Small (1-9 room)

60 | Small (10-24 room)

38 | Medium (25-74 room)

4 | Large (75-199 room)

1 | X-Large (200+ room)

Country

69 | Australia

56 | New Zealand

9 | United Kingdom

6 | United States of America

5 | South Africa

3 | Vanuatu

3 | Indonesia

1 | Canada

1 | Zimbabwe

1 | Fiji

1 | Kuwait

1 | Cook Islands

1 | Portugal

1 | Nigeria

1 | Greece

1 | Romania

Type

70 | Boutiques

61 | Bed & Breakfast & Inns

57 | Motels

53 | Luxury Hotels

44 | Resorts

31 | Limited Service & Budget Hotels

28 | Airport/Conference Hotels

24 | Extended Stay & Serviced Apartments

21 | Vacation Rentals & Villas

17 | City Center Hotels

16 | Branded Hotels

6 | RV Parks & Campgrounds

Region

130 | Oceania

12 | Europe

7 | North America

7 | Africa

3 | Asia Pacific

1 | Middle East

Category

154 | Property Management Systems

65 | Hotel Management Software

What is Preno?

Founded in 2015 | Headquarters in Eden Terrace, Auckland, New Zealand | 13 employees
Preno HMS is a comprehensive cloud-based hotel management software tailored specifically for hoteliers. This intuitive Property Management System (PMS) offers an integrated Channel Manager and a robust Booking Engine, streamlining everything from bookings and billing to daily administrative tasks. Accessible from any location, Preno seamlessly links your front desk operations with your back office, ensuring smooth, efficient workflows. By reducing time spent on admin tasks, Preno enables you to focus more on creating outstanding guest experiences, enhancing operational efficiency and overall guest satisfaction.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Preno products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Preno

FAQs

Capabilities

Property Management System (PMS)

Booking Engine

Channel Manager

Xero Integration

Reporting and Analytics

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Preno Reviews Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.4/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Preno HMS is the #9 most trending product in the Hotel Management Software category (out of 78) and the #305 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Preno has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
83 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Preno Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Preno Average Preno

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No matching results

0

Success Stories

5

References

4

Featured Customers

Preno Case Studies

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Preno doesn’t have any case studies available

More Products by Preno

https://ucarecdn.com/974d1105-6b84-4cff-bf9a-db3845e73aee/-/crop/1414x884/0,21/-/preview/
https://ucarecdn.com/748137cd-6a0a-4248-b3f5-451f405ccc1e/-/crop/1413x883/0,33/-/preview/

Preno Reviews

Hotelier Rating

Excellent
142
Very Good
17
Average
6
Poor
1
Terrible
0

Property Size

  • X-Small (55)
  • Small (60)
  • Medium (38)
  • Large (4)
  • X-Large (1)

Country

  • Australia
    Australia
    (69)
  • New Zealand
    New Zealand
    (56)
  • United Kingdom
    United Kingdom
    (9)
  • United States of America
    United States of America
    (6)
  • South Africa
    South Africa
    (5)
  • Vanuatu
    Vanuatu
    (3)
  • Indonesia
    Indonesia
    (3)
  • Canada
    Canada
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • Fiji
    Fiji
    (1)
  • Kuwait
    Kuwait
    (1)
  • Cook Islands
    Cook Islands
    (1)
  • Portugal
    Portugal
    (1)
  • Nigeria
    Nigeria
    (1)
  • Greece
    Greece
    (1)
  • Romania
    Romania
    (1)

Region

  • North America
    North America
    (7)
  • Europe
    Europe
    (12)
  • Asia Pacific
    Asia Pacific
    (3)
  • Oceania
    Oceania
    (130)
  • Middle East
    Middle East
    (1)
  • Africa
    Africa
    (7)
10

Very helpful booking system with the amazing support!

Host from 1 to 4 room Vacation Rentals & Villa in

Verified
2 months ago
The booking engine definitely saves my time and manage my reservations. It easily manages room availability and pricing, it sends confirmation and reminder notifications via email and process a guests payments without problems.
Host
X-Small Hotel
9

Camping booking system

Caretaker from 100 to 199 room Limited Service & Budget Hotel in Bathurst (Australia)

Verified
3 months ago
Saves time and allows staff to concentrate on customer service. Love departing, arriving and currently checked in lists as can see at a glance what the day will bring.
Country Australia
Caretaker
Large Hotel
8

Awesome hotel and property management software Partner

Admin from 25-49 room Resort in Charlotte (United States of America)

Verified
3 months ago
Managing OTA's. Ability to update pricing anytime, auto emails for checkin, checkouts, etc. , Managing housekeeping. Managing reservations , ability to do room block. The Grid Dashboard makes it easier to look at your reservations at a glance.
Country United States of America
Admin
Medium Hotel
10

Simple and very easy to use yet has all the functions you need

Operations Manager from 10 to 24 room Limited Service & Budget Hotel in Bombala (Australia)

Verified
3 months ago
We started using Preno for our first accommodation business that we acquired. As newer members of the industry, we didn't have the most experience with booking systems. The previous owners were still running manually, the Preno staff were more than accommodating with getting us setup but were also more than happy to provide their assistance...
Country Australia
Operations Manager
Small Hotel
10

Amazing and easy

Manager from 5 to 9 room Bed & Breakfast & Inn in Matamata (New Zealand)

Verified
3 months ago
I am new to the industry so this whole booking system is new. However Preno makes my life so much easier. Everything I need I can easily find.
Country New Zealand
Manager
X-Small Hotel
10

Overall ease of use

Manager from 25-49 room Limited Service & Budget Hotel in Bunbury (Australia)

Verified
3 months ago
Excellent support, Easy to produce reports, integrates with booking platforms, different levels of access, easy to change rooms and rates, easy to alter bookings, cost effective.
Country Australia
Manager
Medium Hotel
10

Amazing Support

Owner from 5 to 9 room Bed & Breakfast & Inn in Byron Bay (Australia)

Verified
3 months ago
The support staff especially Marie Hng was just amazing. Totally responsive and patient guidance. The property management system was superior to a competitor I trialed and ditched in 48 hrs.
Country Australia
Owner
X-Small Hotel
10

Outstanding customer service

Marketing coordinator from 5 to 9 room Bed & Breakfast & Inn in Southland Region (New Zealand)

Verified
3 months ago
Effective customer service rates very highly when deciding on products to use. Preno meets that requirement. We have been using Marie - delightful, patient with outstanding patience.
Country New Zealand
Marketing coordinator
X-Small Hotel
9

Seamless Integration and Outstanding Support

Accounts officer from 10 to 24 room Boutique in Luganville (Vanuatu)

Verified
3 months ago
What I like most about Preno is how easily it integrates with other software. It simplifies managing various aspects of hotel operations and ensures everything works seamlessly together. Additionally, the online support team is incredibly helpful and responsive, always ready to assist with any questions or issues. This combination of flexib...
Country Vanuatu
Accounts officer
Small Hotel
10

AMAZING software with AMAZING support

General Manager from 5 to 9 room Luxury Hotel in Port-Vila (Vanuatu)

Verified
3 months ago
i love the support and that I get answers and set up help on the go.. I love that it links to Xero .. I love that they are constantly improving the software and taking ideas onboard
Country Vanuatu
General Manager
X-Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Great at helping hoteliers increase their revenue by using dynamic pricing, increasing occupancy when times are quiet by lowering pricing and then boosting revenue at peak times by increasing costs helps hoteliers maximise their returns from their rooms.

Question:

What differentiates this product or service from the competition?

Answer:

Preno seems to maximise automation, meaning that hoteliers can set up their account and their preferences and then trust that it's going to do its thing. By using the email automation / dynamic pricing etc it means less manual hours spent, reducing labour hours and driving revenue

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The team at Preno are knowledgable, friendly and efficient. The set-up appears to be quick and straightforward and focusing on driving revenue and increasing profitability. I wouldn't hesitate to reach out for a conversation with them.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 4 recommend
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Melissa Chapman Agency Owner @ Local Crowd Marketing
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Monique Jensen Partner Director, PMS @ SiteMinder
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James Burton Ecosystem Marketing Manager @ Xero
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Support

Verified Support

Preno has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

95%

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