ThinkReservations All-in-1 HMS

4.8 (300 REVIEWS)

HTR Score icon
HT Score  
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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ThinkReservations All-in-1 HMS

4.8 (300 REVIEWS)

Ranked 4 (out of 67) in Hotel Management Software

Make your business more profitable + productive with the all-in-one cloud-based software for independent lodging professionals

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Ratings Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ThinkReservations All-in-1 HMS is the #7 most trending product in the Hotel Management Software category (out of 67) and the #322 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

ThinkReservations’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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90 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About ThinkReservations All-in-1 HMS
Founded in 2012 | Headquarters in Seattle (United States) | 22 employees
Save time and energy, while feeling more organized and in control of your business. ThinkReservations is fast, professional, and comprehensive, while being easy to learn and simple to use. We know you didn't get into this business to sit behind a desk! Our all-in-one property management system, with an online booking engine, and channel manager lets you and your team spend more time working on your business, instead of in it. Contact us for a free demo.

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Capabilities

profile-empty-state.svg

ThinkReservations doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Pricing Available By Request

ThinkReservations has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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1

Success Stories

1

References

0

Featured Customers

Popularity by Segment

Size

291 | X-Small (1-9 room)

156 | Small (10-24 room)

41 | Medium (25-74 room)

2 | Large (75-199 room)

Country

469 | United States of America

13 | Canada

4 | Belize

3 | Mexico

2 | Virgin Islands, U.S.

1 | Costa Rica

1 | Anguilla

1 | Barbados

Type

392 | Bed & Breakfast & Inns

70 | Boutiques

36 | Vacation Rentals & Villas

30 | Resorts

24 | Motels

22 | Luxury Hotels

7 | RV Parks & Campgrounds

3 | City Center Hotels

3 | Limited Service & Budget Hotels

2 | Branded Hotels

2 | Extended Stay & Serviced Apartments

1 | Airport/Conference Hotels

Region

485 | North America

8 | Central America

1 | South America

Category

335 | Property Management Systems

300 | Hotel Management Software

More Products by ThinkReservations

https://ucarecdn.com/289681ab-43b1-4011-ba16-5254f14e499c/
https://ucarecdn.com/05ff00e6-e0e8-429f-a374-60fa6a76f625/-/crop/723x452/0,0/-/preview/

Hotelier Rating

Excellent
451
Very Good
31
Average
8
Poor
4
Terrible
0

Property Size

  • X-Small (291)
  • Small (156)
  • Medium (41)
  • Large (2)

Country

  • United States of America
    United States of America
    (469)
  • Canada
    Canada
    (13)
  • Belize
    Belize
    (4)
  • Mexico
    Mexico
    (3)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (2)
  • Costa Rica
    Costa Rica
    (1)
  • Anguilla
    Anguilla
    (1)
  • Barbados
    Barbados
    (1)

Region

  • North America
    North America
    (485)
  • South America
    South America
    (1)
  • Central America
    Central America
    (8)
10

The Best Support

Innkeeper/Manager from 5 to 9 room Bed & Breakfast & Inn in Nauvoo (United States of America)

Verified
29 days ago
They are very knowledgeable. They are always patient and take whatever time I need. They are kind. I get a quick response.I even look forward to a call with them, which usual. I like their product. I love working with this company!
Country United States of America
Innkeeper/Manager
X-Small Hotel
10

Fantastic turnaround!

Marketing Director from 5 to 9 room Bed & Breakfast & Inn in Sparta (United States of America)

Verified
29 days ago
I emailed support and left a message when I called. My email to support was answered and my issue was resolved the same day. A member of support called back. I told them the issue, they found my email and they completed the task within the same day.
Country United States of America
Marketing Director
X-Small Hotel
10

Excellent Customer Service

GM from 25-49 room Bed & Breakfast & Inn in Surf City (United States of America)

Verified
1 months ago
I am new to the system and so is our staff. I can't tell you howgreat it is to be able to call someone when you have a question or problem. Never have I had to wait for someone to answerand the guys in support are really good at what they do. The system is super intuitive and easy to use.
Country United States of America
GM
Medium Hotel
10

Very easy to use, very trained staff a pleasure to deal with.

Owner from 5 to 9 room Bed & Breakfast & Inn in Pittsburgh (United States of America)

Verified
2 months ago
Mainly the ease of use, I've already referred several Inns to the system. the amount of training their staff has, if they don't happen to have the answer when you ask, they research is and get back to you.
Country United States of America
Owner
X-Small Hotel
10

Awesome product!

Owner from 10 to 24 room Resort in (Costa Rica)

Verified
2 months ago
The Think Reservations Software is so so user friendly for both the guest as well as the front desk and reservation staff. It's simple and straight forward in everything we need for a hotel. The staff has been amazing from day one when I met with the sales person to Jade in onboarding and everyone in support that has helped get my account l...
Country Costa Rica
Owner
Small Hotel
10

I like that they return your calls quick for the Hotel management software

Manager from 10 to 24 room Luxury Hotel in Smiths Falls (Canada)

Verified
2 months ago
We have solved many issues with them, Reservations, room blocking, reports, solving room issues, also that they train me on line with them to complete the task on my own next time
Country Canada
Manager
Small Hotel
10

Amazing OTA Features and Booking Engine: A Game-Changer for Hotel Management!

Hotel owner/manager from 5 to 9 room Vacation Rentals & Villa in Kealakekua (United States of America)

Verified
3 months ago
The user interface is intuitive, making navigation and management tasks straightforward and efficient from bookings to billing. Its reliability and excellent customer support have made it an indispensable tool for our business. The integration with various OTAs has streamlined the process of managing online bookings from multiple channels,...
Country United States of America
Hotel owner/manager
X-Small Hotel
10

Think Reservations is User Friendly

from 1 to 4 room Bed & Breakfast & Inn in Carlisle (United States of America)

Verified
3 months ago
Think Reservations' Property Management system: 1. Provides direct personal support to get your system on line. 2. Is a seamless channel manager. 3. Continually improving their product with training for users. 4. Love the support staff who are there when you need them. 5. Affordable pricing. 6. Appreciate the variety of reports available to...
Country United States of America
X-Small Hotel
10

Easily updated even for people that are not computer technique adept

Owner from 5 to 9 room Bed & Breakfast & Inn in Rhinebeck (United States of America)

Verified
3 months ago
The staff or hotel techs that answer questions are so knowledgeable. This makes using your system services a pleasure to call for any issue. They explain the issues in detail and with a kind understanding tone, lots of patience and kindness shown.
Country United States of America
Owner
X-Small Hotel
Allison from ThinkReservations replied
Thank you for taking the time to let us know how we're doing! We are thrilled that you have had such positive experiences with our Support Team. Even as we grow and release new features, we promise to keep our software easy to use for you and your guests!
10

We could not run our Boutique Inn without it!

from 10 to 24 room Bed & Breakfast & Inn in Ferndale (United States of America)

Verified
3 months ago
We are able to keep our room inventory current at all times, and NEVER have a double booking. The ability of ThiinkReservations to populate our calendar seamlessly with direct bookings or OTA bookings saves us an immense amount of time and trouble. And when something goes amiss, as is inevitable with software and computers, they are on it a...
Country United States of America
Small Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

ThinkReservations is an amazing, all-in-one Property Management System for their respective market segment in the lodging industry. If you own/operate a B&B, Inn, or a smaller boutique hotel, ThinkReservations is the PMS for you!

Question:

What differentiates this product or service from the competition?

Answer:

ThinkReservations provides a superior Booking Engine and Channel Manager, on top of their excellent Property Management System. They also have an extremely effective Support team, that is available around the clock!

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

ThinkReservations can elevate your property and operations, especially with the different types of connectivity they offer. They also provide best practices, new information, and advancements, all on a continuous, regular basis. They are your partners and want to help you improve -- make sure you take their advice!

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Christopher Hovanessian CEO @ Whistle
RecommendationAvatar
Christopher Hovanessian CEO @ Whistle
Are you a consultant or vendor that recommends ThinkReservations? Leave a recommendation

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Support

Unverified

ThinkReservations has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

97%

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