Apaleo Open PMS vs. Infor HMS:
Which Is Right for You?

The Decision

Choosing between Apaleo Open PMS and Infor HMS hinges on your hotel’s specific needs. Both systems aim to streamline operations and enhance guest experiences, but they approach these goals differently. Apaleo’s open API-first platform emphasizes customization and flexibility, while Infor offers a comprehensive, cloud-based solution with a focus on automation and integrated modules. How do your operational priorities align with these strengths?

Is Apaleo or Infor Better for Hotels?

Both Apaleo and Infor serve as core property management systems, yet they differ in their core philosophies. Apaleo’s strength lies in its open API, allowing hotels to build or connect custom applications tailored to their unique workflows. Conversely, Infor provides a more traditional, all-in-one cloud platform with pre-integrated modules like revenue management and housekeeping.

When it comes to updates and support, Apaleo receives high praise for its frequent updates, community engagement, and user-friendly onboarding, supported by a community of over 29 recent reviews. Infor, with 46 reviews, offers stable support and a broad feature set but has mixed reviews concerning update disruptions and user interface aesthetics. Does your hotel need a flexible, developer-friendly platform or a robust, all-in-one system?

Apaleo vs Infor: Which Should Your Hotel Choose?

If your property values customization, rapid deployment, and a flexible tech stack, Apaleo is your ideal choice. Its API-driven architecture empowers you to integrate third-party tools easily, reducing reliance on vendor-specific solutions and improving operational agility.

On the other hand, if your hotel prioritizes comprehensive functionality, including revenue management and detailed reporting out-of-the-box, Infor is preferable. Its scalable, cloud-based platform suits larger operations seeking centralized data and robust automation features. For hotels that want tailored integrations with a focus on innovation, Apaleo leads. For those requiring a broad, integrated ecosystem, Infor is the safer bet.

Is Apaleo or Infor Easier to Use?

Apaleo scores an impressive 4.9/5 for ease of use, with reviews highlighting its simple, friendly interface and quick onboarding process. Users report that even non-technical staff can adapt easily, and the platform's open API reduces the need for extensive training.

Infor’s user rating of 3.88/5 reflects a generally intuitive system, but some users note that its interface can look outdated and requires a learning curve. Frequent updates sometimes introduce bugs, which can hinder staff adoption and create frustration.

Edge: Apaleo.

Which Has Better Features: Apaleo or Infor?

Apaleo offers 21 features exclusive to its platform, including integrated CRS, automated space optimization, online check-in/out, digital registration, and a channel manager. Its 16 shared features with Infor make it a highly versatile system.

Infor’s unique features include guest profiles, a CRM, and revenue management modules, which are absent in Apaleo. While Infor’s feature set is extensive, many reviews emphasize that Apaleo's open API enables further customization, making it more adaptable for specialized operational needs.

Edge: Apaleo.

Which Has Better Customer Support: Apaleo or Infor?

Apaleo’s support is highly rated at 4.83/5, with reviews praising its quick, helpful responses and community-driven improvements. Users appreciate the proactive communication, especially during onboarding and updates.

Infor’s support scores 4.04/5, with reviews noting responsiveness but also occasional delays during software updates. Some users mention issues with bugs and disruptions during updates, which can impact daily operations.

Edge: Apaleo.

Which Has More Integrations: Apaleo or Infor?

Apaleo boasts 120 verified partners, slightly surpassing Infor’s 113. Both platforms share 46 integrations, including major partners like HQ Revenue, Profitroom, and Lighthouse. Apaleo’s broader ecosystem includes specialized partners like hotelkit, Bookboost, and The Data Appeal Company, enhancing its customization potential.

Infor’s integrations are robust, with notable partners including Trevo, Omnibees, and Zaplox. While its partner network is slightly smaller, it covers key operational tools, especially in revenue and channel management.

Edge: Apaleo.

Which Do Hoteliers Rate Higher: Apaleo or Infor?

Apaleo’s review score of 77.5/100, based on recent data, is significantly higher than Infor’s 21.9/100. With 29 recent reviews, Apaleo’s feedback is more current, and 97% of users recommend it.

In contrast, Infor’s 46 reviews are older, with many reviews mentioning issues like frequent bugs and a less intuitive interface. Hotel segments like serviced apartments and boutique hotels particularly favor Apaleo, while Infor’s performance is more mixed, especially for independent properties.

Edge: Apaleo.

How Much Do Apaleo and Infor Cost?

Apaleo’s pricing starts at $900 per month, with no free tier, implementation fees, or hidden costs. Its straightforward flat-rate pricing simplifies budgeting for most hotels.

Infor does not publicly list its pricing, which suggests a customized quote based on hotel size and module needs. This can make comparison difficult, but typically, Infor is positioned as a premium, enterprise-grade solution with higher costs.

Edge: Apaleo.

What Type of Hotel Should Use Apaleo?

Hotels that:

• Value flexibility and customization in their tech stack.
• Need a fast, simple onboarding without lengthy implementations.
• Want to integrate third-party apps and build a unique digital ecosystem.
• Operate across multiple countries and require scalable, open solutions.
• Prefer community-driven support and frequent platform updates.

Not ideal if:

• You prefer an all-in-one, out-of-the-box system with minimal customization.
• You rely heavily on advanced built-in revenue management or CRM modules.
• Your team prefers a more traditional, less developer-centric platform.
• You require extensive, in-depth reporting built into the core system.

What Type of Hotel Should Use Infor?

Hotels that:

• Seek an integrated, comprehensive system with built-in revenue management, CRM, and housekeeping.
• Have larger operations or multiple properties needing centralized control.
• Prioritize automation and detailed operational reporting.
• Are comfortable with potentially higher costs for an enterprise-grade solution.
• Want a system that’s cloud-based, with scalable modules and dedicated support.

Not ideal if:

• You prefer a flexible, API-driven environment for custom applications.
• Your operation is small, boutique, or highly specialized, needing niche functionalities.
• You want frequent, rapid updates without disruptions.
• You need a highly intuitive or modern user interface.

Infor HMS vs Apaleo Open PMS: The Bottom Line for Hotels

The core difference is that Apaleo offers an open, customizable platform ideal for tech-savvy hotels and those needing flexibility. Infor delivers a broad, integrated suite suited for larger, more traditional hotel chains seeking streamlined automation and comprehensive modules.

Choose Apaleo if you value adaptability, ease of onboarding, and a community of developers. Opt for Infor if your hotel requires an all-in-one solution with a focus on automation, detailed reporting, and enterprise features.

For hotels prioritizing adaptability and recent positive reviews, Apaleo is the clear winner. If your operation warrants a full-service, scalable platform with extensive modules, Infor remains a solid choice—but consider that its reviews are older and more mixed.

In summary: If recent reviews matter most, Apaleo’s higher ratings, more current user feedback, and open architecture make it the preferred option. Infor’s extensive feature set is tempting but comes with reliability concerns and less recent positive feedback.