The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 601 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
App Luna Pte Ltd shines .
Profitroom shines in ease of use and customer support — especially for brand properties (5.0/5) , with exclusive features like Mobile optimized/responsive and Urgency messaging.
Side-by-side ratings based on 601 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $600/mo |
| Verified Reviews | 0 | 601 |
After analyzing 601 verified reviews, App Luna Pte Ltd users most value its , while Profitroom users highlight booking engine and integration, customer support and response time, onboarding and ease of use. Click any theme to see what reviewers say.
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Booking Engine and Integration
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Customer Support and Response Time
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Onboarding and Ease of Use
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Customization and Branding
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Reporting and Analytics
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Language and Currency Support
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How each product ranks among Booking Engine vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | App Luna Pte Ltd |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #3 176 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #3 323 reviews |
| Large (75-199 rooms) ▾ | — | #2 54 reviews |
| X-Large (200+ rooms) ▾ | — | #4 21 reviews |
By Property Type
| Segment | App Luna Pte Ltd |
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| Boutique ▾ | — | #2 227 reviews |
| Luxury ▾ | — | #3 217 reviews |
| Branded / Chain ▾ | — | #3 137 reviews |
| Extended Stay ▾ | — | #2 81 reviews |
By Region
| Segment | App Luna Pte Ltd |
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| North America ▾ | — | #9 26 reviews |
| Europe ▾ | — | #1 491 reviews |
| Asia Pacific ▾ | — | #13 13 reviews |
| Middle East ▾ | — | #10 5 reviews |
When evaluating a booking engine for your hotel, your primary goal is to increase direct bookings, improve operational efficiency, and enhance guest experience. Both App Luna Pte Ltd and Profitroom offer solutions aimed at these outcomes, but their approaches and strengths differ significantly. App Luna Pte Ltd is largely unreviewed and has no recent or verified user feedback, raising concerns about its effectiveness and support. Profitroom, on the other hand, has a broad, active user base with over 500 reviews, including recent ones, providing a clearer picture of product performance.
Your decision hinges on which platform aligns best with your hotel’s scale, market, and digital ambitions. Are you seeking a proven, highly rated system with extensive features and support, or are you exploring a lesser-known option with unverified claims? The answer should be grounded in recent, review-backed data.
Profitroom Booking Engine 360 is the clear leader, given its high user ratings, recent reviews, and comprehensive feature set. With a 4.76/5 overall rating, over 21 reviews in the last six months, and a 94% likelihood to recommend, it demonstrates proven value and user satisfaction. App Luna Pte Ltd’s ratings are nonexistent, and its zero reviews make any comparison speculative at best.
If your hotel values a well-supported, feature-rich, and highly-rated platform, Profitroom is the safer, more reliable choice. For those willing to risk limited data, App Luna Pte Ltd offers little evidence to support its claims.
Both platforms aim to streamline bookings and boost direct revenue, but their maturity and market presence differ markedly. Profitroom has established itself with a global footprint across 42 countries, multiple awards, and a significant number of verified reviews. It offers a full suite of 43 features, including multi-lingual support, upselling, and advanced analytics, tailored for hotels seeking to optimize every aspect of online booking.
App Luna Pte Ltd appears to focus on AI-driven customer feedback solutions, not a full booking engine, despite being categorized as such. Its lack of recent reviews or verified customer feedback makes it difficult to assess its real-world effectiveness. Do you want a proven, comprehensive booking platform, or are you considering an unverified solution with limited market data?
If your hotel needs a trusted, high-performing booking engine with extensive integrations, marketing tools, and proven results, go with Profitroom. Its robust set of 43 features, recent reviews, and high satisfaction scores make it the safer choice for hotels aiming to increase direct bookings and revenue.
If your hotel has a specific focus on AI-driven customer feedback and is willing to accept unverified performance claims, you might consider App Luna Pte Ltd. However, this is not recommended given the lack of recent, credible reviews or case studies. For most hoteliers, Profitroom’s proven track record makes it the better fit.
Profitroom scores a 4.73/5 in ease of use, with many recent positive reviews praising its intuitive interface, quick onboarding, and comprehensive support. Users highlight its straightforward management panels, easy website integration, and helpful support staff, facilitating rapid staff adoption.
App Luna Pte Ltd's usability ratings are not available, and with no recent reviews, there’s no reliable data on how user-friendly or effectively supported the system is. Based on available information, profitroom’s well-documented ease of use gives it the edge.
Profitroom boasts 43 features, including mobile optimization, multi-lingual support, multi-currency, upselling, loyalty integrations, and real-time analytics—many of which are missing from App Luna Pte Ltd. Its features directly support revenue growth, marketing automation, and guest engagement, which are critical for modern hotels.
App Luna Pte Ltd offers no verified unique features or integrations, and its product details suggest a focus on AI feedback rather than a full booking management platform. Therefore, Profitroom’s extensive feature set clearly provides a competitive advantage.
Profitroom’s support ratings are 4.6/5, with many recent reviews emphasizing its responsiveness and professionalism. Customers commend their quick assistance and helpful onboarding, which is crucial during initial implementation and ongoing operations.
App Luna Pte Ltd’s support ratings are nonexistent, with no recent or verified reviews to gauge responsiveness. Given Profitroom’s strong support reputation, it holds the clear advantage here.
Profitroom has 66 verified integration partners, including major systems like Mirai, HOTELTIME, apaleo, and Sojern, enabling seamless connectivity with your existing hotel tech stack. This broad partner network facilitates easier setup and more comprehensive data flow across your operations.
App Luna Pte Ltd has no verified integrations listed, suggesting limited or no connectivity with other systems. For a hotel seeking a flexible, integrated solution, Profitroom’s extensive partner network is the clear choice.
Profitroom’s recent reviews consistently rate it at 4.76/5, with hotels across segments—luxury, boutique, resorts—highlighting its ease of use, feature richness, and revenue impact. The 21 reviews in the last six months reinforce its current relevance and user satisfaction.
App Luna Pte Ltd has zero reviews, making it impossible to gauge user satisfaction or hotel segment-specific performance. Based on the data, Profitroom’s high reviews and recent feedback make it the preferred option.
App Luna Pte Ltd does not provide pricing details, which raises questions about transparency and potential costs. Profitroom charges a base price of $600 per month, with no mention of implementation fees or additional charges, indicating straightforward pricing.
Without clear pricing, App Luna Pte Ltd’s value proposition remains uncertain. Profitroom’s transparent fee structure and proven ROI make it easier for your hotel to evaluate and plan budgets.
Not ideal if:
Not ideal if:
Profitroom offers a complete, well-reviewed booking engine with a proven track record, extensive features, and active user feedback, making it the more trustworthy choice. Its high ratings, recent reviews, and broad integrations support hotels seeking to grow direct bookings and streamline operations.
App Luna Pte Ltd’s lack of recent reviews and verified data make it difficult to recommend confidently. Its focus on AI feedback solutions may appeal to specific use cases but falls short as a comprehensive booking platform for most hotels.
For hotels ready to invest in a reliable, feature-rich booking engine with measurable results, Profitroom is the clear winner. If your hotel is experimenting or primarily interested in customer feedback analytics, consider exploring App Luna Pte Ltd, but be cautious about its unsupported claims.
Booking Engine pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| App Luna Pte Ltd |
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| Starting Price | — | From $600/mo |
According to HTR's product database, App Luna Pte Ltd and Profitroom Booking Engine 360 share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | App Luna Pte Ltd |
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| Automated reporting | ||
| Flat, floating and discounted rates | ||
| Gift Vouchers | ||
| Mobile optimized/responsive | ||
| Special offers & discounts | ||
| Urgency messaging |
Showing top differences. 31 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"We love how keen Profitroom are to adopt feedback. We needed an ‘out of the box’ solution so ultimately chose Profitroom as they’re always evolving the system to our changing indus..."
No published case study for this goal yet.
"We chose to cooperate with Profitroom because you are absolutely the best in Poland, and there is no other company that matches your technological prowess. Indeed, working with you..."
What hoteliers love
The integration capability of Profitroom's booking engine is generally appreciated, enhancing user experience with other systems like PMS and RMS. How... The integration capability of Profitroom's booking engine is generally appreciated, enhancing user experience with other systems like PMS and RMS. However, several reviews mention room for improvement in the seamlessness of these integrations and the configuration process, suggesting a need for faster implementation and better end-to-end system connectivity.
While users generally find Profitroom's customer support team helpful and resourceful, there are recurring mentions of delays in response times, parti... While users generally find Profitroom's customer support team helpful and resourceful, there are recurring mentions of delays in response times, particularly concerning ticket resolutions. Some users have suggested the need for an improved phone support line and faster issue resolution to enhance the user experience.
The onboarding process and ease of using the platform are frequently lauded aspects. Customers find the system intuitive and straightforward, aiding q... The onboarding process and ease of using the platform are frequently lauded aspects. Customers find the system intuitive and straightforward, aiding quick adoption across different hotel staff. Effective training resources further contribute to a smooth transition and system usability.
Where hoteliers push back
Profitroom's reporting and analytics capabilities receive mixed feedback. Users appreciate the insights provided for decision-making and marketing cam... Profitroom's reporting and analytics capabilities receive mixed feedback. Users appreciate the insights provided for decision-making and marketing campaigns; however, they express a desire for more advanced, user-friendly reporting features, suggesting improvements in report customization and immediacy.
Profitroom is noted for catering to international audiences with its multi-language and multi-currency support. This feature enhances accessibility an... Profitroom is noted for catering to international audiences with its multi-language and multi-currency support. This feature enhances accessibility and makes the platform favorable for hotels dealing with diverse guest demographics.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. App Luna Pte Ltd and Profitroom Booking Engine 360 share many core Booking Engine features, but each has unique capabilities. App Luna Pte Ltd offers 0 verified integration partners, while Profitroom Booking Engine 360 offers 66. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Profitroom Booking Engine 360 leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
App Luna Pte Ltd: No. Profitroom Booking Engine 360: No. Neither product currently offers a free tier. Most Booking Engine vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. App Luna Pte Ltd has an HT Score of 0 and Profitroom has 96. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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