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REVENUE MANAGEMENT
Blending the art of doing nothing and doing everything
Not yet verified
This case study hasn't been verified by Three Mile Beach Hotel yet
Located in Gwithian Towans, Cornwall, Three Mile Beach is an exclusive collection of 15 luxury beach houses designed to cater for families and groups. It goes beyond being a mere accommodation option, offering a haven dedicated to the joy of freedom.
The property provides a diverse range of experiences and activities, including surf lessons, pizza parties, wild foraging walks, private yoga lessons, and private chefs.
Why it matters:
Three Mile Beach is a popular choice for holidaymakers, due to its unique self-catering features and wide range of experiences available to guests. Prior to joining Profitroom, the property faced challenges with the visibility of available dates for their rooms.
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During the booking journey, guests would often encounter "no availability" messages on their chosen dates, disrupting the user experience, making the booking process disjointed, and potentially losing them revenue.
Top 3 Core Objectives:
Three Mile Beach wanted to be able to showcase their property and the experiences in as many ways as possible, through their website content and throughout the booking process.
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Offer more availability options: A solution to offer multiple availability options, offer a less disruptive user experience, making the booking process seamless, and potentially bringing more revenue.
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Highlight the extras available: A solution that could customise and update extras and activities according to the guest's needs, seasonal variations, and hotel expectations
Innovators Mentioned
Three Mile Beach Hotel
Profitroom
NI
Nick Ivor
The hotelier hasn't yet verified the case study.
General Manager
Three Mile Beach Hotel
"“We love how keen Profitroom are to adopt feedback. We needed an ‘out of the box’ solution so ultimately chose Profitroom as they’re always evolving the system to our changing industry and demands.""
Nick Ivor
General Manager
👍 General Manager
Nick Ivor
said that Flexibility and modern thinking.:
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"“We love how keen Profitroom are to adopt feedback. We needed an ‘out of the box’ solution so ultimately chose Profitroom as they’re always evolving the system to our changing industry and demands.""
⚖️ The selection process:
During their research process, Nick Ivor
evaluated Profitroom's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Profitroom was the best fit solution:
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General Manager Nick Ivor said, about their decision: "" Our dedicated contacts from business development and customer success are really supportive. We’re confident it will be a success and are looking forward to seeing development ideas come to life and benefit our business”"
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The results:
We introduced Three Mile Beach to our Booking Engine 360. Not only is it an incredibly user-friendly tool but it offers them countless ways to connect with their potential guests. Three Mile Beach saw an impressive year-on-year growth of 153% after integrating Profitroom tools into their business operations.
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Our availability calendar and cart abandonment tool provided Three Mile Beach and their potential guests with more flexibility when booking. If a date or room was unavailable when booking, the system automatically offers alternative dates or rooms meaning their guests will never encounter the frustrating “no availability” message. Allowing them to seamlessly continue their booking process directly, while the abandonment cart tool helps to capture those reservations that may have been forgotten about while guests gather the information they need to book with them.
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The features within our Booking Engine have empowered Three Mile Beach to develop its upselling abilities by easily customising and updating extras and activities according to the guest's needs, seasonal variations, and hotel expectations. Giving them yet another reason to showcase their stunning imagery and captivating content to potential guests throughout the booking process.
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95% of their bookings are made direct, in just 12 months.
