ASTERIO (by Septeo Hospitality) vs. CiHMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is crucial for your hotel’s success. While both Septeo Hospitality’s ASTERIO and CiHMS aim to streamline operations, they serve different needs and market segments. ASTERIO promises an all-in-one management experience with broad features; CiHMS emphasizes ease of use, affordability, and strong support. Your decision hinges on which aspects matter most to your hotel—comprehensive tools or user-friendly design.

ASTERIO has no recent reviews or high ratings, making its current reliability questionable. Conversely, CiHMS boasts over 100 recent reviews with a stellar 81.25 score and a 98% likelihood to recommend. Given the recency and volume of reviews, CiHMS offers a more trustworthy and tested option right now. But which product truly aligns with your hotel’s needs?

Is ASTERIO or CiHMS Better for Hotels?

ASTERIO and CiHMS are both designed to improve hospitality operations but approach this goal differently. ASTERIO touts a wide array of features aimed at integrating all hotel activities—room booking, food service, wellness, and retail—into one system. CiHMS, however, focuses on operational efficiency, with strong automation, multi-channel reservations, and a user-friendly interface.

While ASTERIO claims to enhance productivity and diversify customer experiences, it lacks recent reviews or ratings to verify these benefits. CiHMS, with its recent and plentiful reviews, has proven to streamline daily tasks, reduce errors, and support remote management. Do these contrasting approaches meet your hotel’s priorities?

CiHMS vs ASTERIO: Which Should Your Hotel Choose?

If your hotel needs a straightforward, reliable, and well-supported PMS that improves operational efficiency and guest service, go with CiHMS. Its high review count and 4.9/5 ease-of-use rating show it’s well-adopted and trusted among hoteliers, especially in Asia-Pacific and Africa.

If, however, your hotel requires a broad suite of features to manage multiple services—from spa to retail—and values an all-in-one platform that can be tailored to diverse hospitality sectors, ASTERIO might appeal more. But note the lack of recent reviews, which raises questions about ongoing support and performance. For most hotels seeking stability and proven performance, CiHMS is the clear choice.

Is ASTERIO or CiHMS Easier to Use?

CiHMS scores 4.9/5 in ease of use, with recent reviews praising its intuitive interface, stability, and straightforward onboarding. Users highlight how the system supports multiple devices and networks, making daily management smoother, even remotely.

In contrast, ASTERIO has no recent reviews or ratings, which suggests limited current user feedback on usability. Without recent data, it’s difficult to assess how easily your team could implement or operate ASTERIO. Based on available evidence, Edge: CiHMS.

Which Has Better Features: ASTERIO or CiHMS?

ASTERIO offers 44 features—26 shared with CiHMS and 18 exclusive, including payment processing, guest CRM, email marketing, online check-in/out, and tablet check-in. Its feature set supports a broad range of hotel activities and guest interactions, making it suitable for properties with multiple service components.

CiHMS provides 33 features, including advanced room allocation, multi-channel reservation management, task automation, and a mobile app. While it has fewer total features, its core strengths in automation and seamless integrations have been praised in recent reviews.

Overall, ASTERIO’s larger feature set may appeal if your hotel needs extensive, customizable management tools. However, the quality and current support for those features remain uncertain. Edge: ASTERIO, if comprehensive features are your priority; otherwise, CiHMS’s proven reliability makes it the safer bet.

Which Has Better Customer Support: ASTERIO or CiHMS?

CiHMS’s support and onboarding ratings stand at an impressive 4.92/5, with recent reviews emphasizing quick response times, professional staff, and helpful training resources. Hoteliers mention that CiHMS’s support team is responsive and consistently meets expectations.

ASTERIO, with no recent reviews or ratings, provides no concrete evidence of support quality. Without customer feedback, it’s impossible to gauge how well their support team responds to issues or onboarding challenges. For now, Edge: CiHMS.

Which Has More Integrations: ASTERIO or CiHMS?

CiHMS integrates with 3 verified partners, including popular solutions like SiteMinder, offering a solid foundation for multi-channel distribution and other hotel systems. Its limited number of verified integrations might restrict some advanced customization.

ASTERIO, however, connects with 13 verified partners, including notable systems like D-Edge, Bowo, and Qualitelis, providing broader options for distribution, revenue management, and guest communication. If extensive integrations are essential, ASTERIO holds an advantage. Edge: ASTERIO.

Which Do Hoteliers Rate Higher: ASTERIO or CiHMS?

Since ASTERIO has no recent reviews or ratings, it cannot be reliably rated by hoteliers today. CiHMS, on the other hand, has 101 recent reviews with an 81.25 score, a 98% likelihood to recommend, and high satisfaction among users in various segments.

Property types like resorts, city hotels, and large properties in relevant regions attest to CiHMS’s strong market presence. Given the recent positive feedback, Edge: CiHMS.

How Much Do ASTERIO and CiHMS Cost?

ASTERIO’s pricing details are not publicly available, suggesting a custom quote or enterprise-level pricing. This lack of transparency may pose challenges for budgeting or quick comparison.

CiHMS costs $900 per month with no implementation fees or trial options, providing clarity and predictability for your hotel’s expenses. Budget-conscious hotels or those seeking straightforward pricing will prefer CiHMS’s transparent model.

What Type of Hotel Should Use ASTERIO?

• Hotels that operate multiple services like food, wellness, retail, and activities, requiring an integrated platform.
• Large hotels or resorts needing extensive customization and a broad feature set.
• Teams open to investing in a long-term, comprehensive management system.
• Hotels with the capacity to handle a more complex, potentially higher-priced solution.

Not ideal if your hotel prioritizes ease of implementation, quick onboarding, or support, especially given the lack of recent reviews.

What Type of Hotel Should Use CiHMS?

• Hotels seeking a reliable, easy-to-use PMS with high user satisfaction.
• Properties in Asia-Pacific, Middle East, or Africa that value strong regional support.
• Hotels with moderate to large operations that benefit from automation and multi-channel management.
• Hotels needing transparent, predictable pricing without extensive customization.

Not ideal if your hotel requires a system with a vast array of niche features or extensive integrations outside of the verified partners.

ASTERIO vs CiHMS: The Bottom Line for Hotels

ASTERIO offers a broad suite of features designed to handle many aspects of hotel operation, making it suitable for hotels with complex, multi-service offerings. However, its lack of recent reviews and unclear support status make it a risky choice for hotels seeking stability and proven performance.

CiHMS, with over 100 recent reviews, a high overall rating, and a near-perfect score for support and ease of use, is a dependable solution for most hoteliers. Its automation features and multi-channel management are especially valuable for mid-sized and large hotels aiming to improve efficiency and guest experience.

If you prioritize a system with current, validated customer feedback, go with CiHMS. For hotels that need a highly customizable, all-in-one platform and can manage potential support risks, ASTERIO could be considered, but only if your team can handle its complexity without recent direct support feedback.

Note: This analysis reflects current data and recent reviews. Hotels should verify specific features and support options directly with vendors before making a final decision.