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Astrea IT Services vs. SkyTouch Technology:
Which Is Right for You?
TLDR
We analyzed 123 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Astrea IT Services shines .
SkyTouch Technology shines in ease of use and customer support — especially for independent properties (4.0/5) , with exclusive features like Housekeeping module and Guest profiles.
How Does Astrea IT Services Compare to SkyTouch Technology?
Side-by-side ratings based on 123 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $600/mo |
| Verified Reviews | 0 | 123 |
What Are the Pros and Cons of Astrea IT Services vs SkyTouch Technology?
After analyzing 123 verified reviews, Astrea IT Services users most value its , while SkyTouch Technology users highlight user-friendly interface, customer support responsiveness, remote access. Click any theme to see what reviewers say.
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User-friendly interface
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Customer support responsiveness
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Remote access
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Tape chart
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Customizability limitations
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Bugs and glitches
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Reporting capabilities
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Astrea IT Services vs SkyTouch Technology: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Astrea IT Services |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #19 41 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #10 72 reviews |
| Large (75-199 rooms) ▾ | — | #21 5 reviews |
| X-Large (200+ rooms) | — | #23 2 reviews |
By Property Type
| Segment | Astrea IT Services |
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|---|---|---|
| Boutique ▾ | — | #18 47 reviews |
| Luxury ▾ | — | #22 27 reviews |
| Branded / Chain ▾ | — | #10 45 reviews |
| Extended Stay ▾ | — | #22 7 reviews |
By Region
| Segment | Astrea IT Services |
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| North America ▾ | — | #7 120 reviews |
| Europe | — | #60 0 reviews |
| Asia Pacific | — | #38 1 reviews |
The Decision
Choosing the right property management system (PMS) can significantly impact your hotel’s operations, guest experience, and revenue. Both Astrea IT Services and SkyTouch Technology aim to serve this purpose, but they diverge considerably in features, reviews, and market presence. Astrea IT Services is a niche offering with no recent reviews or user ratings, whereas SkyTouch Technology boasts a substantial review base with recent feedback. Which of these solutions will truly meet your needs?
Astrea IT Services is largely unreviewed, making it difficult to assess its current performance or user satisfaction. SkyTouch, on the other hand, has a solid reputation, especially in North America, with over 119 recent reviews and an overall score of 76.67. So, what qualities should influence your choice?
Is Astrea IT Services or SkyTouch Technology Better for Hotels?
Astrea IT Services presents itself as a Salesforce consulting firm that offers tailored project management solutions, rather than a dedicated hotel PMS. It focuses on customizing CRM strategies and improving data accuracy through bespoke integrations, which may appeal to hotels with specific CRM or operational needs.
SkyTouch Technology is a well-established hotel PMS built specifically for the hospitality industry since 2013, with a cloud-based platform that supports daily operations, reservations, and revenue management. It has 27 specialized features for hospitality, including a booking engine, channel manager, and automated night audit.
The critical difference is that SkyTouch provides a comprehensive, hotel-specific PMS with a broad feature set and a dedicated hotel user base, while Astrea is more of a CRM and Salesforce solution that may lack the specialized tools hoteliers need. Are you looking for a hotel-centric PMS or a customizable CRM solution?
SkyTouch vs Astrea: Which Should Your Hotel Choose?
If your hotel needs a ready-to-use, feature-rich PMS that streamlines daily operations, SkyTouch is the clear choice. Its 119 recent reviews indicate high user confidence, especially for properties seeking a cloud-based, intuitive system with extensive integrations.
If your team requires a customized CRM or Salesforce-based solution for complex operational workflows, then Astrea might be suitable—though the lack of recent reviews makes its current effectiveness uncertain. For most hotels, especially those in North America, SkyTouch’s proven track record offers more reliability and support.
For hoteliers prioritizing ease of use, integrations, and recent positive feedback, SkyTouch is the recommended option. Astrea’s niche focus might appeal to specific, highly customized needs but lacks recent validation.
Is Astrea IT Services or SkyTouch Technology Easier to Use?
SkyTouch scores 4.64 out of 5 for ease of use, supported by a broad base of recent reviews praising its user-friendly interface, quick onboarding, and straightforward reservation management. Users mention that new staff can learn the system in less than a day, and the tape chart is a favorite for visual reservation management.
Astrea’s interface is unreviewed and lacks recent user feedback, making it impossible to gauge its usability. Its focus on Salesforce consulting suggests a more complex setup aimed at customization rather than daily hotel operations.
Edge: SkyTouch Technology.
Which Has Better Features: Astrea IT Services or SkyTouch Technology?
SkyTouch offers 27 features, including online support, housekeeping modules, guest profiles, custom rates, revenue tracking, booking engine, channel management, and automated night audits—features tailored for hotel operations. Many reviews highlight its comprehensive reporting, rate management, and reservation tools.
Astrea provides no features explicitly designed for hotel PMS, focusing instead on CRM and Salesforce integration. Its lack of dedicated hotel-specific tools makes it less capable of handling the operational demands of a hotel.
Edge: SkyTouch Technology.
Which Has Better Customer Support: Astrea IT Services or SkyTouch Technology?
SkyTouch supports 24/7 customer service, with many recent reviews praising its responsiveness and professionalism. Hoteliers mention that support often resolves issues quickly, though some note frustrations with bugs and update timing.
Astrea’s support and onboarding ratings are unreviewed, and with no recent customer feedback, it’s impossible to determine its current support quality. Given SkyTouch’s active support community and recent reviews, it clearly leads.
Edge: SkyTouch Technology.
Which Has More Integrations: Astrea IT Services or SkyTouch Technology?
SkyTouch boasts 33 verified integrations, including popular systems like SiteMinder, Chargerback, and Impulsify, providing extensive connectivity for hotel operations. Many users appreciate how these integrations reduce manual work and improve accuracy.
Astrea has no verified integrations, limiting its ability to connect with other hotel systems or third-party tools. For hotels relying on multiple systems, SkyTouch’s integrations offer a major advantage.
Edge: SkyTouch Technology.
Which Do Hoteliers Rate Higher: Astrea IT Services or SkyTouch Technology?
SkyTouch’s current review score of 3.5/5 and 119 recent reviews indicate moderate satisfaction, with many users praising its ease of use and support. Hotels in North America, especially boutique and motels, tend to rate it higher, with some reviews mentioning significant operational improvements.
Astrea’s reviews are nonexistent or outdated, making it impossible to gauge hotel satisfaction today. Based on current data, SkyTouch is clearly the more highly-rated system by hoteliers.
Edge: SkyTouch Technology.
How Much Do Astrea IT Services and SkyTouch Technology Cost?
Astrea’s pricing is not publicly available, and it appears to offer customized solutions likely based on client needs. Its lack of transparent pricing makes it difficult for hotels to evaluate its value.
SkyTouch charges a flat $600 monthly fee, with no implementation or setup costs listed. This predictable pricing model helps hotels budget for their PMS expenses.
In summary, SkyTouch offers transparent, straightforward pricing, while Astrea’s costs are uncertain.
What Type of Hotel Should Use Astrea IT Services?
- Hotels that need a tailored Salesforce solution for specific operational workflows.
- Teams that prioritize custom CRM integrations over hotel-specific features.
- Hotels with a dedicated IT team capable of managing complex, bespoke systems.
- Properties aiming to enhance their existing Salesforce infrastructure rather than replace their PMS.
Not ideal if:
- Your hotel requires a ready-to-use, hotel-centric PMS.
- You prefer a system that integrates seamlessly with industry-standard tools.
- Your team lacks technical resources to manage customized solutions.
What Type of Hotel Should Use SkyTouch Technology?
- Hotels seeking a straightforward, cloud-based PMS with minimal setup.
- Properties that value ease of use, quick onboarding, and reliable support.
- Hotels that want extensive integrations with distribution, revenue management, and guest experience tools.
- Properties in North America, especially boutique hotels, motels, and branded hotels.
Not ideal if:
- Your hotel operates outside North America or needs multi-lingual support.
- You require extensive customization beyond the system's default features.
- You prefer a lower-cost solution without advanced features.
The Bottom Line for Hotels
SkyTouch Technology is a comprehensive, hotel-specific PMS with recent positive reviews, extensive features, and a proven track record. Its broad integration options and support infrastructure make it well-suited for most hotels looking for operational efficiency.
Astrea IT Services is a Salesforce-focused consultancy that offers customized solutions, but its lack of recent hotel-specific reviews and features makes it a less attractive option for most hoteliers. It’s better suited for properties with unique CRM needs and existing Salesforce infrastructure.
If you want a reliable, hotel-centric system backed by recent reviews, go with SkyTouch. For highly customized CRM workflows and Salesforce integration, Astrea might be worth exploring, provided you have the resources to manage its complexity.
How Much Do Astrea IT Services and SkyTouch Technology Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Astrea IT Services |
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| Starting Price | — | From $600/mo |
Which Features Does Astrea IT Services Have That SkyTouch Technology Doesn't (and Vice Versa)?
According to HTR's product database, Astrea IT Services and SkyTouch Technology share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Astrea IT Services |
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| Ancillary revenue tracking | ||
| Calendar view | ||
| Custom rates | ||
| Guest profiles | ||
| Housekeeping module | ||
| Online 24/7 support |
Showing top differences. 15 more features differ between these products.
Real-World Results: Astrea IT Services vs SkyTouch Technology by Business Goal
We analyzed 1 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"We are finding great value and payback versus anything else out there on the market, and I have seen them all."
Astrea IT Services vs SkyTouch Technology: The Bottom Line
What hoteliers love
Users consistently praise SkyTouch for its intuitive, easy-to-navigate system. Many highlight how quickly new staff members can be trained, thanks to... Users consistently praise SkyTouch for its intuitive, easy-to-navigate system. Many highlight how quickly new staff members can be trained, thanks to the interface's simplicity. This aspect makes SkyTouch particularly well-suited for properties that frequently onboard new employees.
SkyTouch's customer support receives mixed feedback. Many users commend the support team for their professionalism and helpfulness. However, others cr... SkyTouch's customer support receives mixed feedback. Many users commend the support team for their professionalism and helpfulness. However, others criticize the extended waiting times and the fact that long-standing issues remain unresolved despite multiple reports.
SkyTouch's cloud-based system is appreciated for its remote access capability. This allows hotel managers to monitor operations, make rate changes, an... SkyTouch's cloud-based system is appreciated for its remote access capability. This allows hotel managers to monitor operations, make rate changes, and check reports from any location with internet access, which is a significant advantage for multi-property managers.
Where hoteliers push back
While SkyTouch offers a range of features, users report that the system's customizability is limited. Specific areas of concern include the inability... While SkyTouch offers a range of features, users report that the system's customizability is limited. Specific areas of concern include the inability to tailor reports, user interface layouts, and reservation processes to meet unique property needs.
Many users express frustration with SkyTouch due to recurring software bugs and glitches. These issues range from intermittent system crashes and logi... Many users express frustration with SkyTouch due to recurring software bugs and glitches. These issues range from intermittent system crashes and login problems to malfunctioning features like the tape chart and housekeeping modules. Users cite the need for more robust bug fixes and quicker resolutions from the support team.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Astrea IT Services vs SkyTouch Technology
Can Astrea IT Services replace SkyTouch Technology?
It depends on your requirements. Astrea IT Services and SkyTouch Technology share many core Property Management Systems features, but each has unique capabilities. Astrea IT Services offers 0 verified integration partners, while SkyTouch Technology offers 33. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. SkyTouch Technology leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Astrea IT Services or SkyTouch Technology offer a free plan?
Astrea IT Services: No. SkyTouch Technology: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Astrea IT Services and SkyTouch Technology?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Astrea IT Services has an HT Score of 0 and SkyTouch Technology has 77. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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