SkyTouch Technology

General Manager

11 months ago

Verified

... You guys also do updates every Tuesday during the day which it could be done during the night when we are not checking people in and out or making reservations. That is something that is over looked. ...

Operations

11 months ago

Verified

... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather ...

Operations

11 months ago

Verified

... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather ...

Operations

11 months ago

Verified

... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather ...

OWNER

10 months ago

Verified

... We have been using Skytouch for over 10 years, and have recommended it to several of my colleagues. Great and easy to use system! Very easy for new hires to train on, shortened training period to get ...

OWNER

10 months ago

Verified

... We have been using Skytouch for over 10 years, and have recommended it to several of my colleagues. Great and easy to use system! Very easy for new hires to train on, shortened training period to get ...

General Manager

8 months ago

Verified

... The extended wait times. Sometime it can take between 30 minutes to an hour to get someone on the phone. Thank you. ...

General Manager

8 months ago

Verified

... Job was handled in a timely manner and very professionally. Job was handled in a timely manner and very professionally. ...

General Manager

8 months ago

Verified

... Job was handled in a timely manner and very professionally. Job was handled in a timely manner and very professionally. ...

Managing Partner

8 months ago

Verified

... Very intuitive which makes training new Desk Associates faster with less issues. Cloud based is nice to modify rates, etc. remotely. ...

Managing Partner

8 months ago

Verified

... Updates That shut down operation of the system seem to happen at 3-4pm CST, right in the middle of check-in? Seems like a better option would be to update the system later in the evening in order to ...

Managing Partner

8 months ago

Verified

... Updates That shut down operation of the system seem to happen at 3-4pm CST, right in the middle of check-in? Seems like a better option would be to update the system later in the evening in order to ...

CEO and Managing Partner

4 months ago

Verified

... Easy to Work with and strong communications made the set up easy! ...

CEO and Managing Partner

4 months ago

Verified

... The care and strong communications. Took me by the hand to ensure the set up was successful. Worked within the timelines given ...

CEO and Managing Partner

4 months ago

Verified

... The care and strong communications. Took me by the hand to ensure the set up was successful. Worked within the timelines given ...

CEO and Managing Partner

4 months ago

Verified

... The care and strong communications. Took me by the hand to ensure the set up was successful. Worked within the timelines given ...

CEO and Managing Partner

4 months ago

Verified

... The care and strong communications. Took me by the hand to ensure the set up was successful. Worked within the timelines given ...

CEO and Managing Partner

4 months ago

Verified

... Nothing- they were experts in their filed and made this process an easy one for us. I would not hesitiate to use them again ...

manager

2 months ago

Verified

... Fast to respond, always answers and reply. Leaves a report to fall back on. thank you... thank you thank you ...

manager

2 months ago

Verified

... at this time, responding rapidly pays out . we are satisfied with the response time and manner of response. Keep up the good work. ...

manager

2 months ago

Verified

... Awesome ...

Director of Operations

1 months ago

Verified

... Everything is great! Please don't change anything! Your phone agents are great at knowing the systems and always have the answers. ...

Director of Operations

1 months ago

Verified

... I like the quick response and efficient service of the phone agents. They are always so pleasant and speak perfect english! ...

Director of Operations

1 months ago

Verified

... I like the quick response and efficient service of the phone agents. They are always so pleasant and speak perfect english! ...

Director of Operations

1 months ago

Verified

... Great Customer Service ...

Managing Partner

8 months ago

Verified

... Updates That shut down operation of the system seem to happen at 3-4pm CST, right in the middle of check-in? Seems like a better option would be to update the system later in the evening in order to ...

General Manager

3 months ago

Verified

... How payments can be ajusted or the type of payment and refunds are not straight forward. Could be better payment ...

General Manager

11 months ago

Verified

... The only suggestion I would make is to incorporate an email system from user to user to allow better communication between users! ...

Managing Partner

8 months ago

Verified

... Very intuitive which makes training new Desk Associates faster with less issues. Cloud based is nice to modify rates, etc. remotely. ...

Operations

11 months ago

Verified

... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'SkyTouch ...

Operations

11 months ago

Verified

... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'SkyTouch University ...

Operations

11 months ago

Verified

... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'SkyTouch University' is a joke, with questions ...

Operations

11 months ago

Verified

... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'SkyTouch University' is a joke, with questions not just being unhelpful but often actually incorrect, you can at least call in and the agents can teach you the steps to accomplish your task. They are very useful for procedures that you do too rarely to recall...for example transferring payment from one reservation to a different one. Sadly there are so many bugs in the program these days that they can no longer even give out estimated ...

OWNER

10 months ago

Verified

... Highly Recommend ...

Managing Partner

8 months ago

Verified

... Updates That shut down operation of the system seem to happen at 3-4pm CST, right in the middle of check-in? Seems like a better option would be to update the system later in the evening in order to ...

CEO and Managing Partner

4 months ago

Verified

... The care and strong communications. Took me by the hand to ensure the set up was successful. Worked within the timelines given ...

General Manager

3 months ago

Verified

... Skytouch accessibility is great. I love being able to check my property from anywhere by logging into my phone. I also really appreciate the integration with online bookings. The Support team is ...

General Manager

3 months ago

Verified

... How payments can be ajusted or the type of payment and refunds are not straight forward. Could be better payment ...

manager

2 months ago

Verified

... Awesome ...

manager

2 months ago

Verified

... at this time, responding rapidly pays out . we are satisfied with the response time and manner of response. Keep up the good work. ...

General Manager

11 months ago

Verified

... SkyTouch is a web based program which allows me, no matter where I am located, to log into the system and check any and all reports! ...

General Manager

11 months ago

Verified

... Layout is very easy to understand.Making reservations is super easy and very easy to manage, the tape chart is the best i have ever had and helps moving guests very easy. checkin is also very easyThe ...

General Manager

11 months ago

Verified

... Layout is very easy to understand.Making reservations is super easy and very easy to manage, the tape chart is the best i have ever had and helps moving guests very easy. checkin is also very easyThe ...

General Manager

11 months ago

Verified

... Layout is very easy to understand.Making reservations is super easy and very easy to manage, the tape chart is the best i have ever had and helps moving guests very easy. checkin is also very easyThe ...

General Manager

11 months ago

Verified

... Layout is very easy to understand.Making reservations is super easy and very easy to manage, the tape chart is the best i have ever had and helps moving guests very easy. checkin is also very easyThe ...

General Manager

11 months ago

Verified

... Layout is very easy to understand.Making reservations is super easy and very easy to manage, the tape chart is the best i have ever had and helps moving guests very easy. checkin is also very easyThe ...

Operations

11 months ago

Verified

... The bugs are multiplying and the fixes are...not ...

Operations

11 months ago

Verified

... The bugs are multiplying and the fixes are...not ...

Operations

11 months ago

Verified

... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'SkyTouch University' is a joke, with questions not just being unhelpful but often actually incorrect, you can at least call in and the agents can teach you the steps to accomplish your task. They are very useful for procedures that you do too rarely to recall...for example transferring payment from one reservation to a different one. Sadly there are so many bugs in the program these days that they can no longer even give out estimated times until there is a fix. Some 'known ...

Operations

11 months ago

Verified

... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'SkyTouch University' is a joke, with questions not just being unhelpful but often actually incorrect, you can at least call in and the agents can teach you the steps to accomplish your task. They are very useful for procedures that you do too rarely to recall...for example transferring payment from one reservation to a different one. Sadly there are so many bugs in the program these days that they can no longer even give out estimated times until there is a fix. Some 'known issues' have been around for years, even important ones such as have the total ...

Operations

11 months ago

Verified

... There are *known issues* that have been around for years and not fixed, and the number of them increases each year. You have to call customer service to have them teach you 'work-arounds', although it's gotten to the point where some issues don't have workarounds at all. Each major ...

Operations

11 months ago

Verified

... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold ...

Operations

11 months ago

Verified

... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'SkyTouch University' is a joke, with questions not just being unhelpful but often actually incorrect, you can at least call in and the agents can teach you the steps to accomplish your task. They are very useful for procedures that you do too rarely to recall...for example transferring payment from one reservation to a different one. Sadly there are so many bugs in the program these days that they can no longer even give out estimated times until there is a fix. Some 'known issues' have been around for years, even important ones such as have the total estimated cost of a stay actually be the TOTAL - including fees rather than just taxes, to give guests PRIOR ...

Operations

11 months ago

Verified

... There are *known issues* that have been around for years and not fixed, and the number of them increases each year. You have to call customer service to have them teach you 'work-arounds', although it's gotten to the point where some issues don't have workarounds at all. Each major update these days seems to add one new feature and break five old ones. They need to be willing and/or able to revert to a prior build if a new update breaks too many things (like 50% of reports for example). Instead they spend hours trying to find alternate ...

Operations

11 months ago

Verified

... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather ...

Operations

11 months ago

Verified

... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'SkyTouch University' is a joke, with questions not just being unhelpful but often actually incorrect, you can at least call in and the agents can teach you the steps to accomplish your task. They are very useful for procedures that you do too rarely to recall...for example transferring payment from one reservation to a different one. Sadly there are so many bugs in the program these days that they can no longer even give out estimated times until there is a fix. Some 'known issues ...

Operations

11 months ago

Verified

... There are *known issues* that have been around for years and not fixed, and the number of them increases each year. You have to call customer service to have them teach you 'work-arounds', although it's gotten to the point where some issues don't have workarounds at all. Each major update these days seems to add one new feature and break ...

Operations

11 months ago

Verified

... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'SkyTouch University' is a joke, with questions not just being unhelpful but often actually incorrect, you can at least call in and the agents can teach you the steps to accomplish your task. They are very useful for procedures that you do too rarely to recall...for example transferring payment from one reservation to a different one. Sadly there are so many bugs in the program these days that they can no longer even give out estimated times until there is a fix. Some 'known issues' have been around for years, even important ones such as have the total estimated cost of a stay actually be the TOTAL - including fees rather than just taxes, to give guests PRIOR to making a reservation. As is, SkyTouch will only calculate that number once a reservation is already made, so you literally have to pull up a calculator to answer guests question about the full costs. It seems like such a long standing company as SkyTouch is, they should be able to prioritize successfully fixing ...

OWNER

10 months ago

Verified

... The major thing that could be improved would be to have Live Rate shopping and allowing for daily rates to have a ceiling and floor for rates to flucutate with demand. It would also be great if we ...

OWNER

10 months ago

Verified

... We have been using Skytouch for over 10 years, and have recommended it to several of my colleagues. Great and easy to use system! Very easy for new hires to train on, shortened training period to get ...

OWNER

10 months ago

Verified

... We have been using Skytouch for over 10 years, and have recommended it to several of my colleagues. Great and easy to use system! Very easy for new hires to train on, shortened training period to get ...

OWNER

10 months ago

Verified

... We have been using Skytouch for over 10 years, and have recommended it to several of my colleagues. Great and easy to use system! Very easy for new hires to train on, shortened training period to get ...

Managing Partner

8 months ago

Verified

... Very intuitive which makes training new Desk Associates faster with less issues. Cloud based is nice to modify rates, etc. remotely. ...

Managing Partner

8 months ago

Verified

... Updates That shut down operation of the system seem to happen at 3-4pm CST, right in the middle of check-in? Seems like a better option would be to update the system later in the evening in order to ...

Managing Partner

8 months ago

Verified

... Very intuitive which makes training new Desk Associates faster with less issues. Cloud based is nice to modify rates, etc. remotely. ...

General Manager

3 months ago

Verified

... Skytouch accessibility is great. I love being able to check my property from anywhere by logging into my phone. I also really appreciate the integration with online bookings. The Support team is always receptive and quick to respond as well. Although Skytouch can be a bit disconnected with regards to needing information from other areas of the program while not wanting to leave the area of the program you're on, having the quick task buttons on the home page as well as the menus at the top of almost every page you're in does help with ease of usage. The introduction of the room ...

General Manager

3 months ago

Verified

... Skytouch accessibility is great. I love being able to check my property from anywhere by logging into my phone. I also really appreciate the integration with online bookings. The Support team is always receptive and quick to respond as well. Although Skytouch can be a bit disconnected with regards to needing information from other areas of the program while not wanting to leave the area of the program you're on, having the quick task buttons on the home page as well as the menus at the top of almost every page you're in does help with ease of usage. The introduction of the room search at the top right side of the program also allows front desk agents to quickly look up a guest room rather than having to find the correct menu and search through there. I do find the accounts receivable ...

General Manager

3 months ago

Verified

... Skytouch accessibility is great. I love being able to check my property from anywhere by logging into my phone. I also really appreciate the integration with online bookings. The Support team is always receptive and quick to respond as well. Although Skytouch can be a bit disconnected with regards to needing information from other areas of the program while not wanting to leave the area of the program you're on, having the quick task buttons on the home page as well as the menus at the top of almost every page you're in does help with ease of usage. The introduction of the room search at the top right side of the program also allows front desk agents to quickly look up a guest room rather than having to find the correct menu and search through there. I do find the accounts receivable reports easy and concise which makes the accounts receivable process simple and easy to track. I like the hotel ...

General Manager

3 months ago

Verified

... Skytouch accessibility is great. I love being able to check my property from anywhere by logging into my phone. I also really appreciate the integration with online bookings. The Support team is always receptive and quick to respond as well. Although Skytouch can be a bit disconnected with regards to needing information from other areas of the program while not wanting to leave the area of the program you're on, having the quick task buttons on the home page as well as the menus at the top of almost every page you're in does help with ease of usage. The introduction of the room search at the top right side of the program also allows front desk agents to quickly look up a guest room rather than having to find the correct menu and search through there. I do find the accounts receivable reports easy and concise which makes the accounts receivable process simple and easy to track. I like the hotel statistics report as well as it has all the daily information you need, the monthly information as well as the same month in the previous year and the year to date this year and last. It really makes strategizing rates and staffing easier. I also like the community ...

General Manager

3 months ago

Verified

... Almost a Great Property Management System ...

General Manager

3 months ago

Verified

... Hotel reservation system ...

General Manager

3 months ago

Verified

... User friendly, quick and easy reservation program. I like the user friendy reports are easy to access I like it. ...

General Manager

3 months ago

Verified

... How payments can be ajusted or the type of payment and refunds are not straight forward. Could be better payment ...

General Manager

3 months ago

Verified

... How payments can be ajusted or the type of payment and refunds are not straight forward. Could be better payment ...

General Manager

3 months ago

Verified

... Hotel reservation system ...

General Manager

3 months ago

Verified

... User friendly, quick and easy reservation program. I like the user friendy reports are easy to access I like it. ...

General Manager

3 months ago

Verified

... How payments can be ajusted or the type of payment and refunds are not straight forward. Could be better payment ...

General Manager

3 months ago

Verified

... How payments can be ajusted or the type of payment and refunds are not straight forward. Could be better payment ...

manager

2 months ago

Verified

... Fast to respond, always answers and reply. Leaves a report to fall back on. thank you... thank you thank you ...

Director of Operations

1 months ago

Verified

... Everything is great! Please don't change anything! Your phone agents are great at knowing the systems and always have the answers. ...

Director of Operations

1 months ago

Verified

... Everything is great! Please don't change anything! Your phone agents are great at knowing the systems and always have the answers. ...

General Manager

11 months ago

Verified

... SkyTouch Technology is a web based program that in my opinion is very easy to use, very straightforward, and does frequent updates with any and all advancements in technology! ...

General Manager

11 months ago

Verified

... Layout is very easy to understand.Making reservations is super easy and very easy to manage, the tape chart is the best i have ever had and helps moving guests very easy. checkin is also very easyThe reservation process is incredibly user-friendly, offering a seamless and efficient experience. Managing reservations is a breeze, thanks to the exceptional tape chart system. It's the best I've ever used, making guest transitions smooth and effortless. The check-in process is also remarkably ...

Operations

11 months ago

Verified

... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'Sky ...

Managing Partner

8 months ago

Verified

... Updates That shut down operation of the system seem to happen at 3-4pm CST, right in the middle of check-in? Seems like a better option would be to update the system later in the evening in order to not inconvenience ...

Managing Partner

8 months ago

Verified

... Very intuitive which makes training new Desk Associates faster with less issues. Cloud based is nice to modify rates, etc. remotely. ...

Managing Partner

8 months ago

Verified

... Very intuitive which makes training new Desk Associates faster with less issues. Cloud based is nice to modify rates, etc. remotely. ...

CEO and Managing Partner

4 months ago