Accounting & Finance

4/5 features

Direct billing
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Automated night audit

Marketing & Ecommerce

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administration & Configuration

4/5 features

Centralized user & role management
Multi-lingual

Customer Management

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Front Office

4/5 features

Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Housekeeping

4/5 features

Housekeeping module
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing
Direct billing
Multi-currency
Payment processing
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Reservations Management

4/5 features

RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Revenue Management

4/5 features

RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Other

3/5 features

Spa & Wellness Module
EPoS
Reservation management
On premise
Cloud based

Glitchy, Doesn't work with POS software

Hotel Manager from 100 to 199 room Extended Stay & Serviced Apartment in Harrisburg (United States of America)

Verified

7 days ago

user friendliness, colors and layout are very easy to understand and easy on the eyes. Being able to log in from any device is really helpful for my team.

United States of America

Hotel Manager

Large Hotel

Share review

PMS System

General Manager from 100 to 199 room Limited Service & Budget Hotel in Irving (United States of America)

9 days ago

* The Skytouch representative was very knowledgeable and helpful and assist us to get our issue resolved * They always try to make sure everything was taking care of

General Manager

Poor Updates...

COE from 100 to 199 room Boutique in Clive (United States of America)

22 days ago

I enjoy that the system is cloud based and makes it very accessible...BUT there are so many issues with the software!!! Daily there are issues. I hope they can get them fixed soon.

COE

Simple to use/user friendly.

Guest Services Manager from 25-49 room Boutique in Pittsburgh (United States of America)

4 months ago

It's well designed, user friendly and intuitive. Creating room blocks is simple and keeps the group organized. Check-in and check-out are fast and efficient.

Guest Services Manager

Medium Hotel

It's okay

operations manager from 100 to 199 room Luxury Hotel in Traverse City (United States of America)

Products Reviewed

Property Management Systems

What do you like most?

There are numerous outstanding features available within the system. One notable aspect is the exceptional quality of the training sections, which provide an unparalleled experience. Additionally, the ability to post announcements is a valuable feature that adds convenience and enhances communication. Another noteworthy attribute is the ease with which rates and rate codes can be added, making the process simple and efficient. These features collectively contribute to the overall excellence of the system and ensure a smooth user experience. We are very happy with the program and most of its features.

What do you dislike or think could be improved?

The optimize feature in the tape chart, which organizes guest stays, has a flaw as it fails to effectively align guests based on their length of stay, resulting in undesirable gaps that we need to manually fix to get other guests in. To enhance efficiency and streamline the process, it is recommended to introduce a mass authorization system for all incoming arrivals. This would allow for smoother check-ins and eliminate the need for individual authorizations. Furthermore, group bookings require a comprehensive update to make them more user-friendly. Currently, understanding the group contact can be confusing for guests, and it would greatly benefit from being adjustable. This adjustment would provide flexibility in managing group information and ensure that it aligns with the property policies. In addition being to modify the confirmation email would greatly enhance the guest communication and letting them know property policies before their arrival. We would also like to remove the GM contact at the bottom of the page. There has been a substantial increase in over bookings since switching to SkyTouch via 3rd party reservations because of the delay from them getting from the OTA to the system. Luckily we have not endured any of the fees that usually come along with overbooking and transferring guests to a new property because we have two properties and can usually find some thing that will work for the guest and not have to "walk them." I am not sure if this is an issue that can be solved on SkyTouch's end or if it is just something we happen to be experiencing more at not fault of your system.

operations manager

Property management made easy

from 10 to 24 room Limited Service & Budget Hotel in Challis (United States of America)

5 months ago

If I have an issue, its resolved on the first call, with quality professions in customer service. I learned the system is a short amount of time.

Small Hotel

Very limited ability.

Rooms Division Manager from 50-74 room Limited Service & Budget Hotel in Banff (Canada)

Dashboard is very interactive and easy to use. Some of the accounting functions are easy to edit, makes it easy for the accounting operations.

Canada

Rooms Division Manager

User friendly, lacks robust reporting.

Revenue Manager from 100 to 199 room Limited Service & Budget Hotel in Duluth (United States of America)

User-friendly and intuitive. The front desk, sales or rev management can learn quickly. Reports run fast and the system doesn't have lag time, which is very nice. Rate Management buckets and rate plans are easy to create and to assign companies to. Support is usually pretty quick to respond back with you.

Reporting is very bad. There is no Pace Report for comparing on-the-books data year over year, there are a bunch of group reports but none of them include all the relevant data. We need a group report that has the following: Group Name, can be sorted by arrival date, rate, rooms blocked, rooms picked up, cutoff date. Hotel statistics report doesn't compare day over day vs. PY. The production reports don't have an option for comparison vs. PY or 2019, this means you have to run them for each individual month and each individual year. Rate management is buggy and doesn't always apply the rate changes or stay restrictions. It also doesn't work well with special events because if you change the restriction in the special event that does not get pushed through to the CRS(maybe that is only with Sabre SynXis but I doubt it.) Does not integrate with IDeaS G3/GRO revenue management system which is a huge downside in this day and age. My independent hotels need an RMS to keep up with the branded properties that all utilize one. You should reach out to IDeaS for integration ASAP. Skytouch also doesn't connect well with Profitsword, it does not populate any on the books data into the system even though every other PMS I have worked with does, Opera, OnQ, Fossi, etc. I think Skytouch is a great starter platform for limited services, it has the basics but they really need to sit down with an expert in Revenue Management, Sales, Houskeeping, Front Desk, Audit, and Maintenance to form a focus group that can help them flesh out those departmental functionalities on the PMS that are limited or lacking for those departments. You don't have to reinvent the wheel, but you should really look into making the reporting more robust.

Revenue Manager

Happy customer.

GM from 75-99 room Boutique in Long Beach (United States of America)

Support is 100x better than when we were with ChoiceAdvantage! The response time and the understanding of issues presented, specifically.

Very easy interface and helpful customer service!

General Manager from 25-49 room Bed & Breakfast & Inn in Montrose (United States of America)

6 months ago

I love that they are there 24/7 to answer questions and help with understanding issuse or learning new things about the system.

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Direct billing

RevPaR & ADR Reports

Multi-currency

Transactional Emails (booking, folios, etc)

Automated night audit

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Gift Vouchers

Channel Manager

Booking Engine

Transactional Emails (booking, folios, etc)

Centralized user & role management

Multi-lingual

Guest Communication (SMS Messaging)

Guest profiles

Centralized Messaging

Transactional Emails (booking, folios, etc)

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Automated night audit

Calendar view

Multi-lingual

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill

Lobby Kiosk

Housekeeping module

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Integrated Payment Terminal & Card Reader

Direct billing

Multi-currency

Payment processing

Payment Requests

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Rules Based Room Assignments

Transactional Emails (booking, folios, etc)

RevPaR & ADR Reports

Custom rates

Ancillary revenue tracking

Revenue management module

Base Pricing

PCI Compliant

GDPR Compliant

SOC2 Complaint

Tax Configuration

Online 24/7 support

Spa & Wellness Module

EPoS

Reservation management