Skytouch

Ranked 42 (out of 210) in Property Management Systems

Property Management Systems

SkyTouch simplifies hotel systems using a cloud-based hotel operations platform. Offering continuous...

Ratings Snapshot

Certificate of Excellence
Read 8 reviews
74%
Recommend
HTR Score icon
HT SCORE
13 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #42 out of 210 in Property Management Systems

Ease of Use
4.3/5
ROI
3.7/5
Implementation
3.9/5
Customer Support
4.2/5
Verified Customer Support

Skytouch’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Branded Hotels 3 verified reviews
    100%
  • Motels 1 verified reviews
    50%
  • Boutiques 1 verified reviews
    10%

Skytouch Overview

Skytouch Overview

SkyTouch Technology has provided the most widely-used hotel PMS software to solve all property management needs since 2013. Hoteliers seek our cloud-based software with 24/7 support for our easy-to-use interface abilities. Our products efficiently manage rates & availability, distribution & booking, guest experience, and more. The SkyTouch hotel property management system (PMS) is built by hotel...

About Skytouch View website

Founded in 2013 | Headquarters in Phoenix, AZ | 200 employees
Product Modules
Guest Experience & Loyalty Loyalty Programs for Independents
ADD-ON
View and track guest preferences, requests and rewards program numbers.
Housekeeping Housekeeping Software
INCLUDED
Instant updates can be made on a mobile device and will display throughout the system.
Rate Management Rate Shopping & Market Intelligence
INCLUDED
Our rate management system enables you with the tools needed to be profitable and scale your business.
Customer Relationship Management Hotel CRM & Email Marketing
INCLUDED
Our CRM platforms provide innovative insights to help drive business via customer relations and targeted marketing.
Channel Management System Channel Managers
ADD-ON
Take control of your hotel inventory and rates and stay ahead of the competition.
Groups Group Sales Management Software
INCLUDED
- Manage wholesalers, recurring tour groups, one-time or ongoing groups - Apply packages and recurring charges to group reservations - Manage rates by night or by group size - Configure rolling or fixed cut-off dates - Import rooming lists and effortlessly create group reservations

Integrates with

  • Channel Managers
  • Hotel CRM & Email Marketing
  • Central Reservations Systems
Browse integrations (32 verified)

What customers love about Skytouch

Like 74% recommend

General Manager from Branded Hotels in Langley (Canada)

Ease of use Provides all the information I need for both daily operations and rate management Remote use capabilities

General Manager from Branded Hotels in Vandalia (United States)

- Easy to create reservations, check guests in and check guests out - Lots of reports - Easy to create groups - The Tape Chart allows you to see who is in house,arrivals, assign rooms to reservations, and move guest...

Front Office Supervisor in Mount Vernon (United States)

Ease of use, and free training that comes with the program. Their customer support is amazing as well.

General Manager from Branded Hotels in Langley (Canada)

I am in Customer Service and provide exceptional Customer Service and I expect Customer Service with the partners I deal with - this expectation exceeded. Very user friendly for all desk staff, housekeeping and all dep...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

SkyTouch is a leading Hotel PMS & OS, with lots of advantageous functionality. Our mutual customers are extremely happy with SkyTouch's capabilities, including remote access, reporting, and more. Their entire team is a pleasure to work with as well; they're always looking to innovate and get involv...

by Christopher Hovanessian (Whistle Inc.) on October 15, 2019

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

SkyTouch offers lots of robust, customizable functionalities and reporting. This makes it easy for managers to understand key data points that are relevant to their operations. Aside from their product being very easy to use, their team also provides tremendous training and customer service.

by Christopher Hovanessian (Whistle Inc.) on October 15, 2019

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

SkyTouch offers a tremendous amount of functionality and now, a rich third-party ecosystem. Make sure to speak with your SkyTouch rep about all your hotel's needs, and they'll be sure to coordinate an optimum technology stack personalized for you!

by Christopher Hovanessian (Whistle Inc.) on October 15, 2019

See more answers (1)
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Recommended by

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Clients & references

References & testimonials

Testimonial avatar
For the property management end of it, it is so easy to change a rate or change the bar level or put in a special event or cancel a special event and have the report. Then we’re picking up 10, $20 f...
Lori Andrew General Manager at the CBVI – Calgary
Testimonial avatar
The best feature on SkyTouch is actually the rate management tool. The rate management tool is very well put together. It's easy to use. It's great for having multiple properties. Getting them all onb...
KP Patel General Manager at the Nob Hill Hotel

Featured partners

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Awards & Certifications

techAwards empty image

Skytouch doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
VERIFIED MARKETS
  • United States of America
  • Canada

8 Verified Skytouch Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

December 09, 2020

Skytouch Review: So much room for improvement

General Manager from Boutiques in West Yellowstone (United States of America)

Recommend 1/10
Half blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

- Web Based - 24/7 Customer Support - their customer support is pretty good, although so many of my issues are answered with "this isn't a feature we currently have" - Relatively easy to check people in...

What do you dislike or think could be improved?

- Reporting more more than 3 months at a time - More than 1 email confirmation option. - Most of their stuff is hard coded so you can't customize much of anything. - Can't customize reports - They do...

Customer Support
4
Ease of Use
2.5
Value for money
0.5
Implementation
n/a

August 27, 2018

Skytouch Review: Need new designers

General Manager from Motels in St. Augustine (United States of America)

Recommend 5/10
Full blue star
Full blue star
Half blue star
Empty blue star
Empty blue star

What do you like most?

It is a cloud-based solution. It is not the least expensive rather right in the middle. Once you have used it a while it is pretty user-friendly.

What do you dislike or think could be improved?

The cloud-based solution with no local backup. We went to this to try and be more paperless, but it goes down quite often forcing you to waste hundreds of sheets of paper printing reports you may or may n...

Customer Support
2
Ease of Use
4
Value for money
4
Implementation
1

December 13, 2017

Skytouch Review: Excellent Choice - support during implementation and on-going has been fantastic.

General Manager from Branded Hotels in Langley (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Ease of use Provides all the information I need for both daily operations and rate management Remote use capabilities

What do you dislike or think could be improved?

Nothing about the software that I don't like. I like that they are constantly doing updates to improve... perhaps some of the times updates being performed is a slight inconvenience to the property as we...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 13, 2017

Skytouch Review: Very User Friendly. Try to implement or have in place the Chip Card Readers at the same time as installation.

General Manager from Branded Hotels in Vandalia (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Easy to create reservations, check guests in and check guests out - Lots of reports - Easy to create groups - The Tape Chart allows you to see who is in house,arrivals, assign rooms to reservations,...

What do you dislike or think could be improved?

- Only the Administrator can create invoices in the Direct Bill and Company Accounts. Would like if they'd allow all Front desk Staff to create invoices in Direct Bill and Company Profiles when the Admin...

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
5

October 02, 2017

Skytouch Review: Skytouch customer service is wonderful and avalible 24/7!

Front Office Supervisor

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Ease of use, and free training that comes with the program. Their customer support is amazing as well.

What do you dislike or think could be improved?

As an administrator I need more freedom on the set up part of the program, for instance, there is not enough space for all of my protocols on the Registration card.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

September 06, 2017

Skytouch Review: Quality Product - Quality Customer Service

General Manager from Branded Hotels in Langley (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I am in Customer Service and provide exceptional Customer Service and I expect Customer Service with the partners I deal with - this expectation exceeded. Very user friendly for all desk staff, housekee...

What do you dislike or think could be improved?

No con about the software - only issue is lag time with integration with the CRS that everyone experiences irregardless of their choice of PMS. Sometimes runs a little slow.

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
5

Pricing

Implementation fee
Less than $1000
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

Recent articles

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Resources & reports

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Popular Skytouch Integrations

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