SkyTouch Technology

Ranked 12 (out of 254) in Property Management Systems

Property Management Systems

SkyTouch simplifies hotel systems using a cloud-based hotel operations platform. Offering continuous...

Ratings Snapshot

Certificate of Excellence
Read 89 reviews
90%
Recommend
HTR Score icon
HT SCORE
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #12 out of 254 in Property Management Systems

Ease of Use
4.7/5
ROI
4.3/5
Implementation
4.4/5
Customer Support
4.6/5
Verified Customer Support

SkyTouch Technology has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Bed & Breakfast & Inns 41 verified reviews
    88%
  • Branded Hotels 24 verified reviews
    95%
  • Motels 19 verified reviews
    92%
  • Boutiques 15 verified reviews
    92%
  • Resorts 8 verified reviews
    86%
  • Limited Service & Budget Hotels 8 verified reviews
    76%
  • Luxury Hotels 5 verified reviews
    92%
  • City Center Hotels 3 verified reviews
    80%
  • Airport/Conference Hotels 3 verified reviews
    87%
  • Hostels 2 verified reviews
    90%
  • RV Parks & Campgrounds 2 verified reviews
    80%
  • Extended Stay & Serviced Apartments 1 verified reviews
    100%

SkyTouch Technology Overview

SkyTouch Technology Overview

SkyTouch Technology has provided the most widely-used hotel PMS software to solve all property management needs since 2013. Hoteliers seek our cloud-based software with 24/7 support for our easy-to-use interface abilities. Our products efficiently manage rates & availability, distribution & booking, guest experience, and more. The SkyTouch hotel property management system (PMS) is built by hotel...

About SkyTouch Technology View website

Founded in 2013 | Headquarters in Scottsdale United States | 200 employees
Product Modules
Guest Experience & Loyalty Loyalty Programs for Independents
ADD-ON
View and track guest preferences, requests and rewards program numbers.
Housekeeping Housekeeping Software
INCLUDED
Instant updates can be made on a mobile device and will display throughout the system.
Rate Management Rate Shopping & Market Intelligence
INCLUDED
Our rate management system enables you with the tools needed to be profitable and scale your business.
Customer Relationship Management Hotel CRM & Email Marketing
INCLUDED
Our CRM platforms provide innovative insights to help drive business via customer relations and targeted marketing.
Channel Management System Channel Managers
INCLUDED
Take control of your hotel inventory and rates and stay ahead of the competition.
Groups Group Sales Management Software
INCLUDED
- Manage wholesalers, recurring tour groups, one-time or ongoing groups - Apply packages and recurring charges to group reservations - Manage rates by night or by group size - Configure rolling or fixed cut-off dates - Import rooming lists and effortlessly create group reservations

Integrates with

  • Channel Managers
  • Hotel CRM & Email Marketing
  • Hotel Reservations Systems
Browse integrations (47 verified)

What customers love about SkyTouch Technology

Like 90% recommend

General Manager in Langley (Canada)

Ease of use Provides all the information I need for both daily operations and rate management Remote use capabilities

General Manager in Vandalia (United States)

- Easy to create reservations, check guests in and check guests out - Lots of reports - Easy to create groups - The Tape Chart allows you to see who is in house,arrivals, assign rooms to reservations, and move guest...

Front Office Supervisor in Mount Vernon (United States)

Ease of use, and free training that comes with the program. Their customer support is amazing as well.

General Manager in Langley (Canada)

I am in Customer Service and provide exceptional Customer Service and I expect Customer Service with the partners I deal with - this expectation exceeded. Very user friendly for all desk staff, housekeeping and all dep...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

SkyTouch is a leading Hotel PMS & OS, with lots of advantageous functionality. Our mutual customers are extremely happy with SkyTouch's capabilities, including remote access, reporting, and more. Their entire team is a pleasure to work with as well; they're always looking to innovate and get involv...

by Christopher Hovanessian (Whistle Inc.) on October 15, 2019

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

SkyTouch offers lots of robust, customizable functionalities and reporting. This makes it easy for managers to understand key data points that are relevant to their operations. Aside from their product being very easy to use, their team also provides tremendous training and customer service.

by Christopher Hovanessian (Whistle Inc.) on October 15, 2019

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

SkyTouch offers a tremendous amount of functionality and now, a rich third-party ecosystem. Make sure to speak with your SkyTouch rep about all your hotel's needs, and they'll be sure to coordinate an optimum technology stack personalized for you!

by Christopher Hovanessian (Whistle Inc.) on October 15, 2019

See more answers (1)
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Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Want to go behind the scenes and see how SkyTouch Technology works?

Clients & references

References & testimonials

Testimonial avatar
For the property management end of it, it is so easy to change a rate or change the bar level or put in a special event or cancel a special event and have the report. Then we’re picking up 10, $20 f...
Lori Andrew General Manager at the Canadas Best Value Inn Chinook Station
Testimonial avatar
The best feature on SkyTouch is actually the rate management tool. The rate management tool is very well put together. It's easy to use. It's great for having multiple properties. Getting them all onb...
KP Patel General Manager at the Nob Hill Hotel

Featured partners

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Awards & Certifications

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SkyTouch Technology doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
VERIFIED MARKETS
  • United States of America
  • Canada
  • India

89 Verified SkyTouch Technology Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

December 27, 2022

SkyTouch Technology Review: Better system than Wyndham properties

Front Desk Attendant from Boutiques in Port Huron (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

The program does most of the work checking in/checking out process, and I can see at a glance housekeeping changes and issues and can resolve them much more quickly.

What do you dislike or think could be improved?

Nothing so far on your end; have only worked with Skytouch for a few months, but I know it's better than the other system I was forced to work with.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 25, 2022

SkyTouch Technology Review: Easy to use

Front Desk Agent from Motels in Monterey (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Skytouch is very user friendly. You can teach someone the basics of check in and check outs in a day.

What do you dislike or think could be improved?

I would like to see more flexibility in pulling up financial reports. I would also like to see help videos within skytouch without having to go to a separate skytouch university website.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

December 22, 2022

SkyTouch Technology Review: Ease of navigation

General Manager from Boutiques in Abilene (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Managing a Hilton property for years, SkyTouch is a breeze against OnQ--AR is easy to post! Love this system, very user friendly

What do you dislike or think could be improved?

Sometimes glitchy, not all the time, but there are some buggy moments that frustrate us, need a better support option

Customer Support
3
Ease of Use
4
Value for money
4
Implementation
4

December 21, 2022

SkyTouch Technology Review: Easy to use

General Manager from Branded Hotels in Forest City (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

I like that sky touch is user friendly and easy to navigate. And also easy for new trainees to understand

What do you dislike or think could be improved?

I wish that when there are group blocks or meeting room rentals notifications that would pop up to let you know their cut off date is approaching or that the meeting room was rented wood pop up in the arr...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 14, 2022

SkyTouch Technology Review: I like the windows like interface. Have used the Choice version and then the current version.

Night Auditor from Limited Service & Budget Hotels in South Padre Island (United States of America)

Recommend 5/10
Full blue star
Full blue star
Half blue star
Empty blue star
Empty blue star

What do you like most?

It is easy to use an icon like button to go to certain spots. The arrival button is good. Charging to guest is fairly easy after the learning curve

What do you dislike or think could be improved?

Reserving for a guest is too complicated with for instance, Name having to repeatedly entered. Waste of time for a busy property. Guest tracking should be able to be set to a default so that it does not h...

Customer Support
2
Ease of Use
3
Value for money
3
Implementation
n/a

December 11, 2022

SkyTouch Technology Review: Outstanding Self Sufficient System

Front Desk Agent from Extended Stay & Serviced Apartments in Stanley (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

I enjoy how easy it is to find everything I need. Sky Touch has helped me not only be able to provide the service I need for guests accurately but also correctly; With all of the tools and training module...

What do you dislike or think could be improved?

I think a few new note sections could be an option. I also think a pin for password to login could be much easier. Maybe also have it as an option to connect with our payroll so its an all in one sort of ...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

Pricing

Implementation fee
Less than $1000
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

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Resources & reports

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Popular SkyTouch Technology Integrations

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