4.4 (108 REVIEWS)
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Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Taxes & Compliance
Support & Training
Available Add-ons & Modules
Guest Experience & LoyaltyLoyalty Programs for Independents
Rate ManagementRate Shopping & Market Intelligence
Customer Relationship ManagementHotel CRM & Email Marketing
Channel Management SystemChannel Managers
GroupsGroup Sales Management Software
Pricing Available By Request
SkyTouch Technology has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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"For the property management end of it, it is so easy to change a rate or change the bar level or put in a special event or cancel a special event and have the report. Then we’re picking up 10, $20 for the last 15 rooms. That all adds up. It’s not something where you have to go in and change this manually and then go change it here. It’s just done."
"The best feature on SkyTouch is actually the rate management tool. The rate management tool is very well put together. It's easy to use. It's great for having multiple properties. Getting them all onboard, and controlling the rates, it's been fantastic."
"With our server-based system I would have to keep a separate inventory and rate system on Booking.com's website. I'd have to make sure that the reservations, when they're emailed to us, that we've got to put them into our property management system. Now with SkyTouch we have an interface through Site Minder where it's automatically dumped in. That saves a lot of time. Finding another person who would do that for me took a lot of time as far as doing all that. There's less chances of also being overbooked."
"I can see the exact same thing on my screen or my iPad, or my laptop at home versus what's at the property. The biggest factor is that I can use my iPhone to check a bunch of things and have remote control. That function's really good for a multi-property operator."
"The training capability and knowing how tough the turnover rate is in this business at times is a really key thing. It’s ideal because it is very straight-forward. It is easy to train and we have been proven correct in the fact that the ease of use online is a lot better and we don't have system mock ups or problems even with questionable internet connection."
"All your information's in the cloud. On the old system we were using, all our information was on a server, and God forbid something happens to that server. What do you do? Whether you're in Phoenix or you're in Boston where temperatures are extreme, where temperatures can affect your biggest equipment, your most important equipment; with cloud-based, you don't have to worry about that. You're just up and running.”"
"Before I had to go through each and every transaction on there to see which ones are canceled, which ones are extended, which ones are shortened to adjust our commissions. Now you guys are so well integrated with SynXis that when I cancel a reservation in SkyTouch, it cancels it on SynXis. Then it doesn't even show up on my travel agent commission. That's going to save me about six hours of work every month."
"Once I knew ABVI and the other brands were okay with you guys, I tried to sign up as many of my hotels because, as a management company, it's so much easier when we're doing audits. We don't have to come to the property necessarily to print out the tax documents, the reg cards, and we're hoping that you guys will be the next big thing to do self-check in and kiosks. That's why I support you guys so much as well, too."
"I wanted something that was going to be more one-click friendly instead of having to do seven different steps to get to what you were trying to find. I wanted something that made it so I did not have to babysit rates 24 hours a day."
Popularity by Segment
10 | Small (10-24 room)
56 | Medium (25-74 room)
34 | Large (75-199 room)
3 | X-Large (200+ room)
94 | United States of America
11 | Canada
1 | India
46 | Bed & Breakfast & Inns
25 | Branded Hotels
21 | Boutiques
19 | Motels
13 | Limited Service & Budget Hotels
10 | Resorts
9 | Luxury Hotels
5 | City Center Hotels
4 | Extended Stay & Serviced Apartments
3 | Airport/Conference Hotels
2 | Hostels
2 | RV Parks & Campgrounds
105 | North America
1 | Asia Pacific
108 | Property Management Systems
Hotel Manager from 100 to 199 room Extended Stay & Serviced Apartment in Harrisburg (United States of America)
General Manager from 100 to 199 room Limited Service & Budget Hotel in Irving (United States of America)
COE from 100 to 199 room Boutique in Clive (United States of America)
Guest Services Manager from 25-49 room Boutique in Pittsburgh (United States of America)
operations manager from 100 to 199 room Luxury Hotel in Traverse City (United States of America)
from 10 to 24 room Limited Service & Budget Hotel in Challis (United States of America)
Rooms Division Manager from 50-74 room Limited Service & Budget Hotel in Banff (Canada)
Revenue Manager from 100 to 199 room Limited Service & Budget Hotel in Duluth (United States of America)
GM from 75-99 room Boutique in Long Beach (United States of America)
General Manager from 25-49 room Bed & Breakfast & Inn in Montrose (United States of America)
Expert Q&A and Partner RecommendationsSubmit Recommendation
What does this product or service do well?
SkyTouch is a leading Hotel PMS & OS, with lots of advantageous functionality. Our mutual customers are extremely happy with SkyTouch's capabilities, including remote access, reporting, and more. Their entire team is a pleasure to work with as well; they're always looking to innovate and get involved on new projects.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
SkyTouch offers lots of robust, customizable functionalities and reporting. This makes it easy for managers to understand key data points that are relevant to their operations. Aside from their product being very easy to use, their team also provides tremendous training and customer service.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
SkyTouch offers a tremendous amount of functionality and now, a rich third-party ecosystem. Make sure to speak with your SkyTouch rep about all your hotel's needs, and they'll be sure to coordinate an optimum technology stack personalized for you!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
SkyTouch Technology, based in Phoenix, Arizona, provides a widely used, cloud-based hotel property management system (PMS) known as SkyTouch Hotel OS. It's designed to optimize hotel operations and enhance the guest experience, offering a range of functionalities to support hoteliers in managing their properties effectively and efficiently. The SkyTouch Hotel PMS provides real-time management of hotel operations, including check-in, rate management, occupancy monitoring, and group management. It's known for its ease of use, allowing team members to quickly learn the system and focus on providing excellent customer service. SkyTouch Hotel OS also offers a channel management feature, which allows hoteliers to manage their distribution channels and optimize room sales. Its integration platform enables the PMS to connect with other hotel software and apps, offering enhanced functionality and the ability to tailor the system to meet specific needs. One standout feature is the creation of guest profiles, which helps hoteliers better understand their guests and personalize their service to enhance the guest experience. Additionally, the system supports messaging, providing another avenue for guest communication and service. SkyTouch Solutions provides a range of support options to assist hoteliers, including tech support and customer support, ensuring that any issues are promptly addressed. They also offer webinars for training and education about their products and services. As for pricing, SkyTouch offers different plans depending on the size and needs of the hotel, ensuring that hoteliers only pay for the services they require. Choice Hotels is one notable client of SkyTouch, highlighting the reliability and efficiency of their hotel operations platform. The system can be accessed via a mobile device, providing hoteliers with the flexibility to manage their operations on the go. Overall, SkyTouch's Hotel OS is a comprehensive and user-friendly solution, providing the tools necessary for hoteliers to streamline their operations, improve guest experiences, and ultimately, grow their businesses.
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SkyTouch Technology has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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