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SkyTouch Technology
4.4 (121 REVIEWS)
Ranked 21 (out of 316) in Property Management Systems
SkyTouch simplifies hotel systems using a cloud-based hotel operations platform. Offering continuous innovations and integrations with our software, the Sky's the Limit.
89% recommended by 111 hotels
Bell - AI powered product analyst
I analyzed all of SkyTouch Technology’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like SkyTouch for its user-friendly interface, cloud-based accessibility, and detailed reporting capabilities. It effectively reduces training times for new employees and streamlines reservation management. However, several reviews highlight concerns with software bugs and glitches, frequent updates during inconvenient times, and limited customizability. SkyTouch could enhance customer service by fixing long-standing issues and adding requested features, offering potential for revenue growth and cost management.
Support
Supportive
Hoteliers often highlight SkyTouch Technology's customer support as responsive and knowledgeable, providing assistance with 'How-To' queries and efficient workarounds. The support team is accessible, offering a callback option to avoid long hold times. Despite not resolving software bugs directly, they ensure users can navigate issues effectively. Users appreciate the polite and proficient phone agents, who communicate clearly and provide reliable information. However, some users note extended wait times before reaching support staff. Overall, the support team is considered valuable due to their expertise and helpful communication.
General Manager
11 months ago
Verified
... You guys also do updates every Tuesday during the day which it could be done during the night when we are not checking people in and out or making reservations. That is something that is over looked. ...
See full reviewOperations
11 months ago
Verified
... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather ...
See full reviewOperations
11 months ago
Verified
... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather ...
See full reviewOperations
11 months ago
Verified
... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather ...
See full reviewOWNER
10 months ago
Verified
... We have been using Skytouch for over 10 years, and have recommended it to several of my colleagues. Great and easy to use system! Very easy for new hires to train on, shortened training period to get ...
See full reviewOWNER
10 months ago
Verified
... We have been using Skytouch for over 10 years, and have recommended it to several of my colleagues. Great and easy to use system! Very easy for new hires to train on, shortened training period to get ...
See full reviewGeneral Manager
8 months ago
Verified
... The extended wait times. Sometime it can take between 30 minutes to an hour to get someone on the phone. Thank you. ...
See full reviewGeneral Manager
8 months ago
Verified
... Job was handled in a timely manner and very professionally. Job was handled in a timely manner and very professionally. ...
See full reviewGeneral Manager
8 months ago
Verified
... Job was handled in a timely manner and very professionally. Job was handled in a timely manner and very professionally. ...
See full reviewManaging Partner
8 months ago
Verified
... Very intuitive which makes training new Desk Associates faster with less issues. Cloud based is nice to modify rates, etc. remotely. ...
See full reviewManaging Partner
8 months ago
Verified
... Updates That shut down operation of the system seem to happen at 3-4pm CST, right in the middle of check-in? Seems like a better option would be to update the system later in the evening in order to ...
See full reviewManaging Partner
8 months ago
Verified
... Updates That shut down operation of the system seem to happen at 3-4pm CST, right in the middle of check-in? Seems like a better option would be to update the system later in the evening in order to ...
See full reviewCEO and Managing Partner
4 months ago
Verified
... Easy to Work with and strong communications made the set up easy! ...
See full reviewCEO and Managing Partner
4 months ago
Verified
... The care and strong communications. Took me by the hand to ensure the set up was successful. Worked within the timelines given ...
See full reviewCEO and Managing Partner
4 months ago
Verified
... The care and strong communications. Took me by the hand to ensure the set up was successful. Worked within the timelines given ...
See full reviewCEO and Managing Partner
4 months ago
Verified
... The care and strong communications. Took me by the hand to ensure the set up was successful. Worked within the timelines given ...
See full reviewCEO and Managing Partner
4 months ago
Verified
... The care and strong communications. Took me by the hand to ensure the set up was successful. Worked within the timelines given ...
See full reviewCEO and Managing Partner
4 months ago
Verified
... Nothing- they were experts in their filed and made this process an easy one for us. I would not hesitiate to use them again ...
See full reviewmanager
2 months ago
Verified
... Fast to respond, always answers and reply. Leaves a report to fall back on. thank you... thank you thank you ...
See full reviewmanager
2 months ago
Verified
... at this time, responding rapidly pays out . we are satisfied with the response time and manner of response. Keep up the good work. ...
See full reviewDirector of Operations
1 months ago
Verified
... Everything is great! Please don't change anything! Your phone agents are great at knowing the systems and always have the answers. ...
See full reviewDirector of Operations
1 months ago
Verified
... I like the quick response and efficient service of the phone agents. They are always so pleasant and speak perfect english! ...
See full reviewDirector of Operations
1 months ago
Verified
... I like the quick response and efficient service of the phone agents. They are always so pleasant and speak perfect english! ...
See full reviewAutomation
Streamlined
Hoteliers often highlight that the automation within SkyTouch Technology’s Property Management System is beneficial in reducing manual tasks, thus increasing workflow efficiency. They note that the system efficiently automates key activities such as billing and reporting, which enables property staff to focus on more critical duties rather than routine administrative functions. Despite these advantages, some hoteliers mention that there could be improvements in how intelligent and intuitive the automation tools are, suggesting that with more user-friendly technology, the overall ease of use could be enhanced.
Managing Partner
8 months ago
Verified
... Updates That shut down operation of the system seem to happen at 3-4pm CST, right in the middle of check-in? Seems like a better option would be to update the system later in the evening in order to ...
See full reviewGeneral Manager
3 months ago
Verified
... How payments can be ajusted or the type of payment and refunds are not straight forward. Could be better payment ...
See full reviewIntegrations
Connected
Hoteliers often appreciate SkyTouch Technology's Property Management Systems for its seamless integrations. The product integrates effortlessly with common systems such as PMS, CRM, and payment processors, which enhances operational efficiency. Users find the integration setup straightforward and report minimal challenges during implementation. Furthermore, these integrations are reliable and work consistently, ensuring smooth data synchronization without issues. Additionally, the customization options enable hoteliers to tailor integrations that meet specific business needs, thereby enhancing the utility of the system.
General Manager
11 months ago
Verified
... The only suggestion I would make is to incorporate an email system from user to user to allow better communication between users! ...
See full reviewManaging Partner
8 months ago
Verified
... Very intuitive which makes training new Desk Associates faster with less issues. Cloud based is nice to modify rates, etc. remotely. ...
See full reviewValue
Moderate
Hoteliers often find significant value in the customer support provided by SkyTouch Technology’s Property Management Systems. Despite not directly addressing bugs, the support team is consistently responsive and knowledgeable, assisting effectively with procedural queries and offering workarounds. Users appreciate the option to leave a phone number for callbacks, enhancing convenience. Moreover, the support extends to detailed walkthroughs for less frequent tasks, contributing to a positive service experience. However, minor concerns exist over operational disruptions due to system updates occurring at inopportune times. Overall, the responsiveness and expertise of the customer service team are valued highly by users.
Operations
11 months ago
Verified
... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'SkyTouch ...
See full reviewOperations
11 months ago
Verified
... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'SkyTouch University ...
See full reviewOperations
11 months ago
Verified
... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'SkyTouch University' is a joke, with questions ...
See full reviewOperations
11 months ago
Verified
... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'SkyTouch University' is a joke, with questions not just being unhelpful but often actually incorrect, you can at least call in and the agents can teach you the steps to accomplish your task. They are very useful for procedures that you do too rarely to recall...for example transferring payment from one reservation to a different one. Sadly there are so many bugs in the program these days that they can no longer even give out estimated ...
See full reviewManaging Partner
8 months ago
Verified
... Updates That shut down operation of the system seem to happen at 3-4pm CST, right in the middle of check-in? Seems like a better option would be to update the system later in the evening in order to ...
See full reviewCEO and Managing Partner
4 months ago
Verified
... The care and strong communications. Took me by the hand to ensure the set up was successful. Worked within the timelines given ...
See full reviewGeneral Manager
3 months ago
Verified
... Skytouch accessibility is great. I love being able to check my property from anywhere by logging into my phone. I also really appreciate the integration with online bookings. The Support team is ...
See full reviewGeneral Manager
3 months ago
Verified
... How payments can be ajusted or the type of payment and refunds are not straight forward. Could be better payment ...
See full reviewmanager
2 months ago
Verified
... at this time, responding rapidly pays out . we are satisfied with the response time and manner of response. Keep up the good work. ...
See full reviewFunctionality
Developing
Hoteliers often note that SkyTouch Technology's Property Management System has both strengths and weaknesses in functionality. The system is praised for its user-friendly and intuitive reservation program, which simplifies tasks like booking management and reporting. Its cloud-based nature allows remote access, enhancing convenience. However, hoteliers report a significant number of bugs that hinder reliability, with some issues persisting for years without resolution. Despite this, customer service is responsive in providing workarounds, although some problems lack feasible solutions. Regular updates tend to introduce new features while breaking existing ones, compromising system stability. Customization options are limited, with users highlighting challenges in adapting workflows or modifying payment processes. Reports are easy to access and interpret, aiding decision-making, yet more robust automation for tasks like billing is desired. Overall, the software's functionality is a mix of accessible core features and ongoing technical challenges, impacting its reliability and feature completeness.
General Manager
11 months ago
Verified
... SkyTouch is a web based program which allows me, no matter where I am located, to log into the system and check any and all reports! ...
See full reviewGeneral Manager
11 months ago
Verified
... Layout is very easy to understand.Making reservations is super easy and very easy to manage, the tape chart is the best i have ever had and helps moving guests very easy. checkin is also very easyThe ...
See full reviewGeneral Manager
11 months ago
Verified
... Layout is very easy to understand.Making reservations is super easy and very easy to manage, the tape chart is the best i have ever had and helps moving guests very easy. checkin is also very easyThe ...
See full reviewGeneral Manager
11 months ago
Verified
... Layout is very easy to understand.Making reservations is super easy and very easy to manage, the tape chart is the best i have ever had and helps moving guests very easy. checkin is also very easyThe ...
See full reviewGeneral Manager
11 months ago
Verified
... Layout is very easy to understand.Making reservations is super easy and very easy to manage, the tape chart is the best i have ever had and helps moving guests very easy. checkin is also very easyThe ...
See full reviewGeneral Manager
11 months ago
Verified
... Layout is very easy to understand.Making reservations is super easy and very easy to manage, the tape chart is the best i have ever had and helps moving guests very easy. checkin is also very easyThe ...
See full reviewOperations
11 months ago
Verified
... The bugs are multiplying and the fixes are...not ...
See full reviewOperations
11 months ago
Verified
... The bugs are multiplying and the fixes are...not ...
See full reviewOperations
11 months ago
Verified
... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'SkyTouch University' is a joke, with questions not just being unhelpful but often actually incorrect, you can at least call in and the agents can teach you the steps to accomplish your task. They are very useful for procedures that you do too rarely to recall...for example transferring payment from one reservation to a different one. Sadly there are so many bugs in the program these days that they can no longer even give out estimated times until there is a fix. Some 'known ...
See full reviewOperations
11 months ago
Verified
... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'SkyTouch University' is a joke, with questions not just being unhelpful but often actually incorrect, you can at least call in and the agents can teach you the steps to accomplish your task. They are very useful for procedures that you do too rarely to recall...for example transferring payment from one reservation to a different one. Sadly there are so many bugs in the program these days that they can no longer even give out estimated times until there is a fix. Some 'known issues' have been around for years, even important ones such as have the total ...
See full reviewOperations
11 months ago
Verified
... There are *known issues* that have been around for years and not fixed, and the number of them increases each year. You have to call customer service to have them teach you 'work-arounds', although it's gotten to the point where some issues don't have workarounds at all. Each major ...
See full reviewOperations
11 months ago
Verified
... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold ...
See full reviewOperations
11 months ago
Verified
... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'SkyTouch University' is a joke, with questions not just being unhelpful but often actually incorrect, you can at least call in and the agents can teach you the steps to accomplish your task. They are very useful for procedures that you do too rarely to recall...for example transferring payment from one reservation to a different one. Sadly there are so many bugs in the program these days that they can no longer even give out estimated times until there is a fix. Some 'known issues' have been around for years, even important ones such as have the total estimated cost of a stay actually be the TOTAL - including fees rather than just taxes, to give guests PRIOR ...
See full reviewOperations
11 months ago
Verified
... There are *known issues* that have been around for years and not fixed, and the number of them increases each year. You have to call customer service to have them teach you 'work-arounds', although it's gotten to the point where some issues don't have workarounds at all. Each major update these days seems to add one new feature and break five old ones. They need to be willing and/or able to revert to a prior build if a new update breaks too many things (like 50% of reports for example). Instead they spend hours trying to find alternate ...
See full reviewOperations
11 months ago
Verified
... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather ...
See full reviewOperations
11 months ago
Verified
... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'SkyTouch University' is a joke, with questions not just being unhelpful but often actually incorrect, you can at least call in and the agents can teach you the steps to accomplish your task. They are very useful for procedures that you do too rarely to recall...for example transferring payment from one reservation to a different one. Sadly there are so many bugs in the program these days that they can no longer even give out estimated times until there is a fix. Some 'known issues ...
See full reviewOperations
11 months ago
Verified
... There are *known issues* that have been around for years and not fixed, and the number of them increases each year. You have to call customer service to have them teach you 'work-arounds', although it's gotten to the point where some issues don't have workarounds at all. Each major update these days seems to add one new feature and break ...
See full reviewOperations
11 months ago
Verified
... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'SkyTouch University' is a joke, with questions not just being unhelpful but often actually incorrect, you can at least call in and the agents can teach you the steps to accomplish your task. They are very useful for procedures that you do too rarely to recall...for example transferring payment from one reservation to a different one. Sadly there are so many bugs in the program these days that they can no longer even give out estimated times until there is a fix. Some 'known issues' have been around for years, even important ones such as have the total estimated cost of a stay actually be the TOTAL - including fees rather than just taxes, to give guests PRIOR to making a reservation. As is, SkyTouch will only calculate that number once a reservation is already made, so you literally have to pull up a calculator to answer guests question about the full costs. It seems like such a long standing company as SkyTouch is, they should be able to prioritize successfully fixing ...
See full reviewOWNER
10 months ago
Verified
... The major thing that could be improved would be to have Live Rate shopping and allowing for daily rates to have a ceiling and floor for rates to flucutate with demand. It would also be great if we ...
See full reviewOWNER
10 months ago
Verified
... We have been using Skytouch for over 10 years, and have recommended it to several of my colleagues. Great and easy to use system! Very easy for new hires to train on, shortened training period to get ...
See full reviewOWNER
10 months ago
Verified
... We have been using Skytouch for over 10 years, and have recommended it to several of my colleagues. Great and easy to use system! Very easy for new hires to train on, shortened training period to get ...
See full reviewOWNER
10 months ago
Verified
... We have been using Skytouch for over 10 years, and have recommended it to several of my colleagues. Great and easy to use system! Very easy for new hires to train on, shortened training period to get ...
See full reviewManaging Partner
8 months ago
Verified
... Very intuitive which makes training new Desk Associates faster with less issues. Cloud based is nice to modify rates, etc. remotely. ...
See full reviewManaging Partner
8 months ago
Verified
... Updates That shut down operation of the system seem to happen at 3-4pm CST, right in the middle of check-in? Seems like a better option would be to update the system later in the evening in order to ...
See full reviewManaging Partner
8 months ago
Verified
... Very intuitive which makes training new Desk Associates faster with less issues. Cloud based is nice to modify rates, etc. remotely. ...
See full reviewGeneral Manager
3 months ago
Verified
... Skytouch accessibility is great. I love being able to check my property from anywhere by logging into my phone. I also really appreciate the integration with online bookings. The Support team is always receptive and quick to respond as well. Although Skytouch can be a bit disconnected with regards to needing information from other areas of the program while not wanting to leave the area of the program you're on, having the quick task buttons on the home page as well as the menus at the top of almost every page you're in does help with ease of usage. The introduction of the room ...
See full reviewGeneral Manager
3 months ago
Verified
... Skytouch accessibility is great. I love being able to check my property from anywhere by logging into my phone. I also really appreciate the integration with online bookings. The Support team is always receptive and quick to respond as well. Although Skytouch can be a bit disconnected with regards to needing information from other areas of the program while not wanting to leave the area of the program you're on, having the quick task buttons on the home page as well as the menus at the top of almost every page you're in does help with ease of usage. The introduction of the room search at the top right side of the program also allows front desk agents to quickly look up a guest room rather than having to find the correct menu and search through there. I do find the accounts receivable ...
See full reviewGeneral Manager
3 months ago
Verified
... Skytouch accessibility is great. I love being able to check my property from anywhere by logging into my phone. I also really appreciate the integration with online bookings. The Support team is always receptive and quick to respond as well. Although Skytouch can be a bit disconnected with regards to needing information from other areas of the program while not wanting to leave the area of the program you're on, having the quick task buttons on the home page as well as the menus at the top of almost every page you're in does help with ease of usage. The introduction of the room search at the top right side of the program also allows front desk agents to quickly look up a guest room rather than having to find the correct menu and search through there. I do find the accounts receivable reports easy and concise which makes the accounts receivable process simple and easy to track. I like the hotel ...
See full reviewGeneral Manager
3 months ago
Verified
... Skytouch accessibility is great. I love being able to check my property from anywhere by logging into my phone. I also really appreciate the integration with online bookings. The Support team is always receptive and quick to respond as well. Although Skytouch can be a bit disconnected with regards to needing information from other areas of the program while not wanting to leave the area of the program you're on, having the quick task buttons on the home page as well as the menus at the top of almost every page you're in does help with ease of usage. The introduction of the room search at the top right side of the program also allows front desk agents to quickly look up a guest room rather than having to find the correct menu and search through there. I do find the accounts receivable reports easy and concise which makes the accounts receivable process simple and easy to track. I like the hotel statistics report as well as it has all the daily information you need, the monthly information as well as the same month in the previous year and the year to date this year and last. It really makes strategizing rates and staffing easier. I also like the community ...
See full reviewGeneral Manager
3 months ago
Verified
... Almost a Great Property Management System ...
See full reviewGeneral Manager
3 months ago
Verified
... User friendly, quick and easy reservation program. I like the user friendy reports are easy to access I like it. ...
See full reviewGeneral Manager
3 months ago
Verified
... How payments can be ajusted or the type of payment and refunds are not straight forward. Could be better payment ...
See full reviewGeneral Manager
3 months ago
Verified
... How payments can be ajusted or the type of payment and refunds are not straight forward. Could be better payment ...
See full reviewGeneral Manager
3 months ago
Verified
... User friendly, quick and easy reservation program. I like the user friendy reports are easy to access I like it. ...
See full reviewGeneral Manager
3 months ago
Verified
... How payments can be ajusted or the type of payment and refunds are not straight forward. Could be better payment ...
See full reviewGeneral Manager
3 months ago
Verified
... How payments can be ajusted or the type of payment and refunds are not straight forward. Could be better payment ...
See full reviewmanager
2 months ago
Verified
... Fast to respond, always answers and reply. Leaves a report to fall back on. thank you... thank you thank you ...
See full reviewDirector of Operations
1 months ago
Verified
... Everything is great! Please don't change anything! Your phone agents are great at knowing the systems and always have the answers. ...
See full reviewDirector of Operations
1 months ago
Verified
... Everything is great! Please don't change anything! Your phone agents are great at knowing the systems and always have the answers. ...
See full reviewUser Interface
Intuitive
Hoteliers often praise SkyTouch Technology's Property Management Systems for their user interface. They find the interface to be very intuitive, which simplifies training for new desk associates and reduces issues. The system's cloud-based nature enables remote modifications, adding to its appeal by allowing users to manage their properties from any location through mobile compatibility. Moreover, responsiveness is a highlighted strength, as the interface is quick to react, enhancing user experience significantly. Despite these benefits, there are occasional criticisms about needing to access different program areas for specific information, which can disrupt workflow.
General Manager
11 months ago
Verified
... SkyTouch Technology is a web based program that in my opinion is very easy to use, very straightforward, and does frequent updates with any and all advancements in technology! ...
See full reviewGeneral Manager
11 months ago
Verified
... Layout is very easy to understand.Making reservations is super easy and very easy to manage, the tape chart is the best i have ever had and helps moving guests very easy. checkin is also very easyThe reservation process is incredibly user-friendly, offering a seamless and efficient experience. Managing reservations is a breeze, thanks to the exceptional tape chart system. It's the best I've ever used, making guest transitions smooth and effortless. The check-in process is also remarkably ...
See full reviewOperations
11 months ago
Verified
... The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'Sky ...
See full reviewManaging Partner
8 months ago
Verified
... Updates That shut down operation of the system seem to happen at 3-4pm CST, right in the middle of check-in? Seems like a better option would be to update the system later in the evening in order to not inconvenience ...
See full reviewManaging Partner
8 months ago
Verified
... Very intuitive which makes training new Desk Associates faster with less issues. Cloud based is nice to modify rates, etc. remotely. ...
See full reviewManaging Partner
8 months ago
Verified
... Very intuitive which makes training new Desk Associates faster with less issues. Cloud based is nice to modify rates, etc. remotely. ...
See full reviewCEO and Managing Partner
4 months ago