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SkyTouch Technology
4.4 (123 REVIEWS)
HT Score
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
SkyTouch Technology
Ranked 28 (out of 325) in Property Management Systems
SkyTouch simplifies hotel systems using a cloud-based hotel operations platform. Offering continuous innovations and integrations with our software, the Sky's the Limit.
89% recommended by 113 hotels
More than 50% of SkyTouch Technology’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of SkyTouch Technology’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like SkyTouch for its user-friendly interface, cloud-based accessibility, and detailed reporting capabilities. It effectively reduces training times for new employees and streamlines reservation management. However, several reviews highlight concerns with software bugs and glitches, frequent updates during inconvenient times, and limited customizability. SkyTouch could enhance customer service by fixing long-standing issues and adding requested features, offering potential for revenue growth and cost management.
What Types of Hotels SkyTouch Technology is Popular For
Size
1 | X-Small (1-9 room)
14 | Small (10-24 room)
58 | Mid-Sized (25-74 room)
41 | Large (75-199 room)
7 | X-Large (200+ room)
Country
106 | United States of America
14 | Canada
1 | India
Type
67 | Bed & Breakfast & Inns
47 | Boutiques
45 | Branded Hotels
45 | Limited Service & Budget Hotels
39 | Airport/Conference Hotels
32 | Resorts
27 | Luxury Hotels
27 | Motels
26 | City Center Hotels
7 | Casinos
7 | Extended Stay & Serviced Apartments
3 | Hostels
2 | RV Parks & Campgrounds
Region
120 | North America
1 | Asia Pacific
Category
123 | Property Management Systems
Didn’t find what you were looking for?
What is SkyTouch Technology?
Founded in 2013 | Headquarters in Scottsdale (United States) | 200 employees
SkyTouch Technology is a sophisticated hotel property management system (PMS) designed to streamline all aspects of hotel operations. Hoteliers appreciate the platform for its user-friendly interface, cloud-based accessibility, and detailed reporting capabilities. These features significantly reduce training times for new employees and simplify reservation management. The system efficiently handles rates, availability, distribution, booking, and enhances the guest experience. Built by hoteliers, SkyTouch understands industry-specific needs and integrates easily with other systems, ensuring seamless growth and simplified operations for your hotel business.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of SkyTouch Technology products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
SkyTouch Technology Reviews Analyzed: 116
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
SkyTouch Technology Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by SkyTouch Technology
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
SkyTouch Technology's Provided Description:
"SkyTouch Technology has provided the most widely-used hotel PMS software to solve all property management needs since 2013. Hoteliers seek our cloud-based software with 24/7 support for our easy-to-use interface abilities. Our products efficiently manage rates & availability, distribution & booking, guest experience, and more. The SkyTouch hotel property management system (PMS) is built by hoteliers, so we understand the industry and anticipate your needs ahead of time. Staying ahead of industry technology and innovation, our PMS is complimented with limitless integration opportunity to efficiently grow your business and increase revenue. With SkyTouch, the Sky's the Limit."
FAQs
SkyTouch Technology Alternatives
Not sure if SkyTouch Technology is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
Digital Registration Card
Digital Registration Card
SkyTouch Digital Registration allows a digital capture and storage of Guest Registration Cards with customized disclaimers and meets requirements to stand against chargebacks.
Integrated Payments
Integrated Payments
SkyTouch offers Integrated payment solutions through our exclusive partnership with Shift 4 Payment services. End to End Merchant Services and Gateway Only connections are both available.
Channel Manager
Channel Manager
SkyTouch Channel Manager offers the power of SiteMinder with over 450 channels, GDS, Demand Plus with Google Ads and more.
Integrated Help Center
Integrated Help Center
SkyTouch Hotel OS features a Help Center with Guides that will walk you through system functionality step-by-step. Guides will stay with you until you close them out and some even feature embedded Vimeo videos. Training staff has never been easier.
SkyTouch University
SkyTouch University
SkyTouch University allows your hotel to onboard staff with ease. Full front desk modules can be completed in as little as 8 hours, or one shift.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
Guest Experience & Loyalty
Loyalty Programs for Independents
View and track guest preferences, requests and rewards program numbers.
Housekeeping
Housekeeping Software
Instant updates can be made on a mobile device and will display throughout the system.
Rate Management
Rate Shopping
Our rate management system enables you with the tools needed to be profitable and scale your business.
Customer Relationship Management
Hotel CRM & Email Marketing
Our CRM platforms provide innovative insights to help drive business via customer relations and targeted marketing.
Channel Management System
Channel Managers
Take control of your hotel inventory and rates and stay ahead of the competition.
Groups
Hotel Sales Software
- Manage wholesalers, recurring tour groups, one-time or ongoing groups
- Apply packages and recurring charges to group reservations
- Manage rates by night or by group size
- Configure rolling or fixed cut-off dates
- Import rooming lists and effortlessly create group reservations
SkyTouch Technology Reviews Summary
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, SkyTouch Technology is the #38 most trending product in the Property Management Systems category (out of 325) and the #823 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSkyTouch Technology has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
SkyTouch Technology Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotelier Rating
Looking for specific info?
8
Solid PMS
VP Operations from 50-74 room Boutique in Springdale (United States of America)
Verified
8 months ago
Support is great. Product functionality is good. Could use some GUI updating to make it more user friendly and modern.
United States of America
United States of America
VP Operations
Mid-Sized Hotel
10
Great System!
Hotel Manager from 100 to 199 room in Bellevue (United States of America)
Verified
8 months ago
POS is a Great System, and there is fabulous Customer Service. Easy to work with, training is simple and is user friendly.
United States of America
United States of America
Hotel Manager
Large Hotel
10
Great Customer Service
Director of Operations from 10 to 24 room Boutique in Palm Springs (United States of America)
Verified
10 months ago
I like the quick response and efficient service of the phone agents. They are always so pleasant and speak perfect english!
United States of America
United States of America
Director of Operations
Small Hotel
10
Awesome
manager from 75-99 room Boutique in Berkeley (United States of America)
Verified
11 months ago
Fast to respond, always answers and reply. Leaves a report to fall back on. thank you... thank you thank you
United States of America
United States of America
manager
Large Hotel
7
Hotel reservation system
General Manager from 25-49 room Motel in Ottawa (Canada)
Verified
12 months ago
User friendly, quick and easy reservation program. I like the user friendy reports are easy to access I like it.
Canada
Canada
General Manager
Mid-Sized Hotel
8
Almost a Great Property Management System
General Manager from 100 to 199 room Bed & Breakfast & Inn in Hinton (Canada)
Verified
12 months ago
Skytouch accessibility is great. I love being able to check my property from anywhere by logging into my phone. I also really appreciate the integration with online bookings. The Support team is always receptive and quick to respond as well. Although Skytouch can be a bit disconnected with regards to needing information from other areas of...
Canada
Canada
General Manager
Large Hotel
9
Easy to Work with and strong communications made the set up easy!
CEO and Managing Partner from 100 to 199 room Bed & Breakfast & Inn in Memphis (United States of America)
Verified
12 months ago
The care and strong communications. Took me by the hand to ensure the set up was successful. Worked within the timelines given
United States of America
United States of America
CEO and Managing Partner
Large Hotel
7
Biltmore Hotel and Suites
Managing Partner from 25-49 room Airport/Conference Hotel in West Fargo (United States of America)
Verified
17 months ago
Very intuitive which makes training new Desk Associates faster with less issues. Cloud based is nice to modify rates, etc. remotely.
United States of America
United States of America
Managing Partner
Mid-Sized Hotel
10
great tech support
General Manager from 10 to 24 room Boutique in Pioneertown (United States of America)
Verified
17 months ago
Job was handled in a timely manner and very professionally. Job was handled in a timely manner and very professionally.
United States of America
United States of America
General Manager
Small Hotel
10
Highly Recommend
OWNER from 25-49 room Bed & Breakfast & Inn in Eugene (United States of America)
Verified
2 years ago
We have been using Skytouch for over 10 years, and have recommended it to several of my colleagues. Great and easy to use system! Very easy for new hires to train on, shortened training period to get agents up and running on there own quickly. Reporting is very easy to use and highly informative.
United States of America
United States of America
OWNER
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
SkyTouch is a leading Hotel PMS & OS, with lots of advantageous functionality. Our mutual customers are extremely happy with SkyTouch's capabilities, including remote access, reporting, and more. Their entire team is a pleasure to work with as well; they're always looking to innovate and get involved on new projects.
Showing all answers to: "What does this product or service do well?"
SkyTouch is a leading Hotel PMS & OS, with lots of advantageous functionality. Our mutual customers are extremely happy with SkyTouch's capabilities, including remote access, reporting, and more. Their entire team is a pleasure to work with as well; they're always looking to innovate and get involved on new projects.
SkyTouch has an extremely robust feature set that allows hoteliers to streamline their hotel management. The SkyTouch team is world class and a great partner for any hotelier in the industry. Our mutual customers love the product!
Question:
What differentiates this product or service from the competition?
Answer:
SkyTouch offers lots of robust, customizable functionalities and reporting. This makes it easy for managers to understand key data points that are relevant to their operations. Aside from their product being very easy to use, their team also provides tremendous training and customer service.
Showing all answers to: "What differentiates this product or service from the competition?"
SkyTouch offers lots of robust, customizable functionalities and reporting. This makes it easy for managers to understand key data points that are relevant to their operations.
Aside from their product being very easy to use, their team also provides tremendous training and customer service.
SkyTouch PMS is uniquely positioned since the technology was built as an enterprise grade solution with robust features, security, and flexibility; but the goal of SkyTouch is taking the existing enterprise-grade solution and tailoring it for non-enterprise clients. It's not every day that hoteliers can get a great enterprise level product tailored and targeted to non-enteprise customers.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
SkyTouch offers a tremendous amount of functionality and now, a rich third-party ecosystem. Make sure to speak with your SkyTouch rep about all your hotel's needs, and they'll be sure to coordinate an optimum technology stack personalized for you!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
SkyTouch offers a tremendous amount of functionality and now, a rich third-party ecosystem. Make sure to speak with your SkyTouch rep about all your hotel's needs, and they'll be sure to coordinate an optimum technology stack personalized for you!
SkyTouch has the backing to keep innovating in the space and is committed to building out an ecosystem of partners to ensure hoteliers have the technology they need to streamline operations, improve the guest experience, and maximize revenue.
Recommended by
Christopher Hovanessian
Cofounder
@
Whistle Inc.
Bryan Michalis
Director of Strategic Initiatives
@
Canary Technologies
Christopher Hovanessian
Cofounder
@
Whistle Inc.
Bryan Michalis
Director of Strategic Initiatives
@
Canary Technologies
Are you a consultant or vendor that recommends SkyTouch Technology?
Leave a recommendation
More About SkyTouch Technology
SkyTouch Technology, based in Phoenix, Arizona, provides a widely used, cloud-based hotel property management system (PMS) known as SkyTouch Hotel OS. It's designed to optimize hotel operations and enhance the guest experience, offering a range of functionalities to support hoteliers in managing their properties effectively and efficiently. The SkyTouch Hotel PMS provides real-time management of hotel operations, including check-in, rate management, occupancy monitoring, and group management. It's known for its ease of use, allowing team members to quickly learn the system and focus on providing excellent customer service. SkyTouch Hotel OS also offers a channel management feature, which allows hoteliers to manage their distribution channels and optimize room sales. Its integration platform enables the PMS to connect with other hotel software and apps, offering enhanced functionality and the ability to tailor the system to meet specific needs. One standout feature is the creation of guest profiles, which helps hoteliers better understand their guests and personalize their service to enhance the guest experience. Additionally, the system supports messaging, providing another avenue for guest communication and service. SkyTouch Solutions provides a range of support options to assist hoteliers, including tech support and customer support, ensuring that any issues are promptly addressed. They also offer webinars for training and education about their products and services. As for pricing, SkyTouch offers different plans depending on the size and needs of the hotel, ensuring that hoteliers only pay for the services they require. Choice Hotels is one notable client of SkyTouch, highlighting the reliability and efficiency of their hotel operations platform. The system can be accessed via a mobile device, providing hoteliers with the flexibility to manage their operations on the go. Overall, SkyTouch's Hotel OS is a comprehensive and user-friendly solution, providing the tools necessary for hoteliers to streamline their operations, improve guest experiences, and ultimately, grow their businesses.
SkyTouch Technology Integrations
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Support
Verified Support
SkyTouch Technology has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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