Accounting & Finance

4/5 features

Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Automated night audit

Marketing & Ecommerce

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administration & Configuration

4/5 features

Centralized user & role management
Multi-lingual
Cloud based
On premise

Customer Management

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Front Office

4/5 features

Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Housekeeping

4/5 features

Housekeeping module
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing
Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Multi-currency
Payment processing
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Reservations Management

4/5 features

RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Revenue Management

4/5 features

RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

EPoS

Spa

4/5 features

Spa & Wellness Module

Hoteliers say

Hoteliers like SkyTouch for its user-friendly interface, cloud-based accessibility, and detailed reporting capabilities. It effectively reduces training times for new employees and streamlines reservation management. However, several reviews highlight concerns with software bugs and glitches, frequent updates during inconvenient times, and limited customizability. SkyTouch could enhance customer service by fixing long-standing issues and adding requested features, offering potential for revenue growth and cost management.

AI-generated from the text of customer reviews

User-friendly interface

Customer support responsiveness

Bugs and glitches

Customizability limitations

Reporting capabilities

Remote access

Group reservations and rate issues

Rate management

Update scheduling

Tape chart

Looking for specific info?

Great Customer Service

Director of Operations from 10 to 24 room Boutique in Palm Springs (United States of America)

Verified

1 months ago

I like the quick response and efficient service of the phone agents. They are always so pleasant and speak perfect english!

United States of America

Director of Operations

Small Hotel

Share review

Awesome

manager from 75-99 room Boutique in Berkeley (United States of America)

2 months ago

Fast to respond, always answers and reply. Leaves a report to fall back on. thank you... thank you thank you

manager

Large Hotel

Hotel reservation system

General Manager from 25-49 room Motel in Ottawa (Canada)

3 months ago

User friendly, quick and easy reservation program. I like the user friendy reports are easy to access I like it.

Canada

General Manager

Medium Hotel

Almost a Great Property Management System

General Manager from 100 to 199 room Bed & Breakfast & Inn in Hinton (Canada)

Products Reviewed

Property Management Systems

What do you like most?

Skytouch accessibility is great. I love being able to check my property from anywhere by logging into my phone. I also really appreciate the integration with online bookings. The Support team is always receptive and quick to respond as well. Although Skytouch can be a bit disconnected with regards to needing information from other areas of the program while not wanting to leave the area of the program you're on, having the quick task buttons on the home page as well as the menus at the top of almost every page you're in does help with ease of usage. The introduction of the room search at the top right side of the program also allows front desk agents to quickly look up a guest room rather than having to find the correct menu and search through there. I do find the accounts receivable reports easy and concise which makes the accounts receivable process simple and easy to track. I like the hotel statistics report as well as it has all the daily information you need, the monthly information as well as the same month in the previous year and the year to date this year and last. It really makes strategizing rates and staffing easier. I also like the community board on the main page. It allows me to send quick messages to my staff from anywhere and it acts as a quick reference for my team!

What do you dislike or think could be improved?

There are a few suggestions that would really make Skytouch even better. First, if there was a way to be able to see a guest profile by clicking their name inside a reservation to see preferences and other notes, that would really streamline the information we need at any given time. Even just a pop up window with notes and preferences would help. Second, being able to see multiple weeks on the tapechart rather than only one week at a time would streamline the room assigning process. Finally, we've been saying this since we started with Skytouch, There should be a dedicated place for a PO number on the invoices rather than just slipping it into the address line or the comments line.

Easy to Work with and strong communications made the set up easy!

CEO and Managing Partner from 25-49 room Bed & Breakfast & Inn in Memphis (United States of America)

4 months ago

The care and strong communications. Took me by the hand to ensure the set up was successful. Worked within the timelines given

CEO and Managing Partner

Biltmore Hotel and Suites

Managing Partner from 25-49 room Airport/Conference Hotel in West Fargo (United States of America)

8 months ago

Very intuitive which makes training new Desk Associates faster with less issues. Cloud based is nice to modify rates, etc. remotely.

Managing Partner

great tech support

General Manager from 10 to 24 room Boutique in Pioneertown (United States of America)

Job was handled in a timely manner and very professionally. Job was handled in a timely manner and very professionally.

Highly Recommend

OWNER from 100 to 199 room Bed & Breakfast & Inn in Seattle (United States of America)

10 months ago

We have been using Skytouch for over 10 years, and have recommended it to several of my colleagues. Great and easy to use system! Very easy for new hires to train on, shortened training period to get agents up and running on there own quickly. Reporting is very easy to use and highly informative.

OWNER

The bugs are multiplying and the fixes are...not

Operations from 10 to 24 room Boutique in Vilano Beach (United States of America)

The customer service team is responsive and usually knowledgeable. They don't fix any bugs, but they help with How-To and workarounds pretty well. You have the option to leave a phone number rather than waiting on hold, and they do actually call back. Even though their 'SkyTouch University' is a joke, with questions not just being unhelpful but often actually incorrect, you can at least call in and the agents can teach you the steps to accomplish your task. They are very useful for procedures that you do too rarely to recall...for example transferring payment from one reservation to a different one. Sadly there are so many bugs in the program these days that they can no longer even give out estimated times until there is a fix. Some 'known issues' have been around for years, even important ones such as have the total estimated cost of a stay actually be the TOTAL - including fees rather than just taxes, to give guests PRIOR to making a reservation. As is, SkyTouch will only calculate that number once a reservation is already made, so you literally have to pull up a calculator to answer guests question about the full costs. It seems like such a long standing company as SkyTouch is, they should be able to prioritize successfully fixing their program.

There are *known issues* that have been around for years and not fixed, and the number of them increases each year. You have to call customer service to have them teach you 'work-arounds', although it's gotten to the point where some issues don't have workarounds at all. Each major update these days seems to add one new feature and break five old ones. They need to be willing and/or able to revert to a prior build if a new update breaks too many things (like 50% of reports for example). Instead they spend hours trying to find alternate reports to accomplish what the broken ones used to do. If it worked before, and now it doesn't...revert back to a version that worked, and rewrite your 'update' so that it doesn't break things.

Operations

Best PMS i have ever used!

General Manager from 50-74 room Bed & Breakfast & Inn in Wickenburg (United States of America)

11 months ago

Layout is very easy to understand.Making reservations is super easy and very easy to manage, the tape chart is the best i have ever had and helps moving guests very easy. checkin is also very easyThe reservation process is incredibly user-friendly, offering a seamless and efficient experience. Managing reservations is a breeze, thanks to th...

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SkyTouch Technology

Hoteliers Most Frequently Mention

What is SkyTouch Technology?

Direct billing

RevPaR & ADR Reports

Multi-currency

Transactional Emails (booking, folios, etc)

Automated night audit

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Gift Vouchers

Channel Manager

Booking Engine

Transactional Emails (booking, folios, etc)

Centralized user & role management

Multi-lingual

Cloud based

On premise

Guest Communication (SMS Messaging)

Guest profiles

Centralized Messaging

Transactional Emails (booking, folios, etc)

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Automated night audit

Calendar view

Multi-lingual

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill

Lobby Kiosk

Housekeeping module

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Integrated Payment Terminal & Card Reader

Direct billing

Multi-currency

Payment processing

Payment Requests

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Rules Based Room Assignments

Transactional Emails (booking, folios, etc)

RevPaR & ADR Reports

Custom rates

Ancillary revenue tracking

Revenue management module

Base Pricing

PCI Compliant

GDPR Compliant

SOC2 Complaint

Tax Configuration

Online 24/7 support

EPoS