AsyaSoft PMS vs. Counter:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is critical for your hotel's operations, and with so many options, it’s vital to evaluate how they compare. AsyaSoft PMS by AsyaSoft and Counter by Counter both aim to streamline hotel and hostel management but differ significantly in maturity, features, and user feedback. Your decision should hinge on your specific property type, operational needs, and the support each platform offers. Are you looking for a highly-rated, feature-rich system or a simpler, more widely adopted solution?

Both products intend to solve core PMS problems: managing reservations, guest profiles, and operational workflows. AsyaSoft, however, has a minimal online presence, with no recent reviews or verified support, raising questions about its current viability. Counter, with over 54 recent reviews and a 4.73/5 overall rating, shows more evidence of active development and customer satisfaction. Do these differences suggest a clear winner?

Is AsyaSoft or Counter Better for Hotels?

AsyaSoft, despite its zero reviews and a lack of recent user feedback, appears to be a niche or outdated product with no verified integrations or customer support data. Its absence from regions and lack of updates make it unsuitable for most modern hotel operations. Counter, on the other hand, is actively used across 29 countries, boasts 54 recent reviews, and has a high user satisfaction score of 4.73/5. Its well-documented features and extensive integrations suggest a more reliable choice for hotels seeking proven technology.

While AsyaSoft offers no clear evidence of ongoing development or customer success stories, Counter’s recent reviews highlight its ease of use, strong support, and feature set. Given the absence of recent feedback for AsyaSoft, can you confidently rely on it to meet your hotel’s needs? Or does Counter’s active user base and recent favorable reviews provide a clearer path forward?

How Do AsyaSoft and Counter Compare for Hotelier Needs?

If your hotel requires a straightforward, simple PMS primarily for small-scale management, AsyaSoft’s lack of reviews and features makes it difficult to recommend. Conversely, if your property is a hostel or small hotel needing a feature-rich, multi-platform system with a proven track record, Counter is the clear choice.

Counter’s extensive feature set (19 unique features like channel management, booking engine, online support, and integrated POS) is designed specifically for the complex, multi-channel environment that many properties operate in today. Conversely, AsyaSoft’s minimal online presence and unverified capabilities suggest it may fall short of your operational demands, unless you’re considering an in-house or legacy solution with limited support.

Is AsyaSoft or Counter Easier to Use?

Counter’s user interface consistently receives high praise, with a 4.6/5 ease of use score based on recent reviews. Hoteliers describe it as intuitive, simple, and quick to learn, with onboarding rated at 4.7/5 and support staff praised for responsiveness.

AsyaSoft’s lack of recent reviews means there is no data to assess its usability or onboarding experience. Its nonexistent review count indicates it’s either untested or no longer actively supported, making it impossible to judge the user experience confidently. Edge: Counter.

Which Has Better Features: AsyaSoft or Counter?

Counter offers 19 features exclusive to it, including a channel manager, booking engine, online support, automated night audit, and multi-currency options. These features directly address daily operational needs and revenue management, making it highly versatile for property types beyond small hostels.

AsyaSoft, with no verified features listed, provides no evidence of specific capabilities. Its absence from regional markets and lack of documented features suggest it may not deliver the comprehensive functionality needed for broader hotel management. Edge: Counter.

Which Has Better Customer Support: AsyaSoft or Counter?

Counter’s customer support scores a near-perfect 4.96/5, with recent reviews praising the team’s responsiveness and professionalism—especially staff like Evelyn and Max. Reviewers appreciate quick replies and proactive assistance, which are vital in resolving everyday issues.

AsyaSoft’s support details are nonexistent, and with no recent reviews or user feedback, its support quality remains unverified. This lack of data raises concerns about ongoing assistance and issue resolution. Edge: Counter.

Which Has More Integrations: AsyaSoft or Counter?

Counter boasts seven verified integrations, including channel managers like WuBook and SiteMinder, payment processors like Stripe, and platforms like Goki. These integrations allow for smoother operations, more distribution channels, and streamlined income management.

AsyaSoft has no verified integrations, limiting its ability to connect with other platforms and tools. For a property that relies on multiple online channels or payment methods, Counter’s integrations offer a decisive advantage. Edge: Counter.

Which Do Hoteliers Rate Higher: AsyaSoft or Counter?

Counter’s reviews are recent and plentiful, with a high overall rating of 4.73/5 from 54 hotelier reviews. Its user base comprises mainly hostels (83%) but also includes boutique hotels, city center hotels, and independent properties, all of which seem satisfied.

AsyaSoft’s rating is zero, and no reviews exist to illustrate user satisfaction or experience. Without recent feedback, it’s impossible to gauge how well it performs in real-world scenarios. Clearly, Counter is the more trusted and better-rated option. Edge: Counter.

How Much Do AsyaSoft and Counter Cost?

AsyaSoft does not publish pricing details or offer a free trial, which suggests it might be a bespoke or legacy system requiring direct inquiry. Counter, similarly, does not specify pricing but states there are no implementation fees or tiered plans; it offers a straightforward, potentially flexible pricing model.

Given the lack of transparency around AsyaSoft, your hotel might struggle to evaluate its affordability. Counter’s open approach and no-cost trial indicate a more accessible path to understanding its value proposition.

What Type of Hotel Should Use AsyaSoft?

• Hotels that operate in regions where AsyaSoft has a presence or support, though none is listed.
• Properties seeking a basic or legacy system with minimal online footprint.
• Small hotels or properties with simple operational needs that do not require extensive integrations or features.
• Teams comfortable with untested or unsupported software, willing to accept higher risk for potentially lower costs.

Not ideal if your hotel needs reliable, feature-rich management with active support, integrations, and proven performance.

What Type of Hotel Should Use Counter?

• Hostels, boutique hotels, and city center properties that need a flexible, multi-feature system.
• Hotels operating across multiple channels, requiring robust channel management.
• Properties looking for integrated POS, automated night audits, and online guest engagement tools.
• Hotels in regions where Counter is supported, with teams comfortable managing software that offers extensive support and frequent updates.

Not ideal if your hotel operates on a very tight budget without streamlined needs, or if you prefer a legacy system with limited functionality.

The Bottom Line for Hotels

Counter’s core advantage lies in its active development, extensive features, and proven user satisfaction. Its 54 recent reviews and high ratings illustrate a platform that consistently addresses hoteliers’ operational needs, especially for hostels and small hotels relying on multiple online channels.

AsyaSoft, with no recent reviews or verified data, appears to be outdated or minimally supported. Its lack of features, integrations, and user feedback makes it unsuitable for most modern hotel operations seeking reliability and growth potential.

If your hotel requires a well-supported PMS with a proven track record, Counter is the clear choice. Its feature set, ease of use, and customer support make it a safer, more effective investment. Choose AsyaSoft only if you’re operating a very simple property in a region where it’s supported and are willing to accept risks related to limited ongoing support and development.