The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 228 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Aven Hospitality shines when it comes to integration with partners .
Exely shines in ease of use and customer support — especially for brand properties (0.0/5) .
Side-by-side ratings based on 228 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $300/mo | From $100/mo |
| Verified Reviews | 60 | 168 |
After analyzing 228 verified reviews, Aven Hospitality users most value its integration with partners, direct channel conversion and distribution reach, stable system and minimal interruptions, while Exely users highlight ease of use and operational efficiency, support quality and responsiveness, direct booking growth and revenue optimization. Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Integration with Partners
▾
|
+
Ease of use and operational efficiency
▾
|
|
+
Direct Channel Conversion and Distribution Reach
▾
|
+
Support quality and responsiveness
▾
|
|
+
Stable System and Minimal Interruptions
▾
|
+
Direct booking growth and revenue optimization
▾
|
|
+
Innovative Booking Engine Enhancements
▾
|
+
Need for more OTAs, channels, and integrations
▾
|
| Cons | |
|
−
Customer Support Issues
▾
|
−
Reporting and analytics limitations
▾
|
|
−
Manual Task Efficiency
▾
|
−
Customization gaps in reports, branding, and booking engine design
▾
|
|
−
Customization Limitations
▾
|
|
How each product ranks among Channel Managers vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | #25 8 reviews | #15 26 reviews |
| Mid-Size (25-74 rooms) ▾ | #13 27 reviews | #9 51 reviews |
| Large (75-199 rooms) ▾ | #7 15 reviews | #14 5 reviews |
| X-Large (200+ rooms) ▾ | #11 4 reviews | #7 5 reviews |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | #16 28 reviews | #15 29 reviews |
| Luxury ▾ | #13 33 reviews | #13 27 reviews |
| Branded / Chain ▾ | #14 20 reviews | #15 14 reviews |
| Extended Stay ▾ | #9 9 reviews | #14 6 reviews |
By Region
| Segment |
|
|
|---|---|---|
| North America ▾ | #7 27 reviews | #18 2 reviews |
| Europe ▾ | #21 8 reviews | #19 10 reviews |
| Asia Pacific ▾ | #12 11 reviews | #5 67 reviews |
| Middle East ▾ | #9 5 reviews | #7 13 reviews |
Choosing the right channel management system is critical for your hotel’s distribution efficiency and revenue growth. Both OTA Distribution by Aven Hospitality and Exely Channel Manager aim to streamline your online presence, but they diverge significantly in user experience, features, and market presence. Your decision hinges on your hotel’s size, complexity, and specific operational needs. Are you prioritizing a system with more recent, comprehensive reviews or one that offers a broader integration network?
Both products solve the fundamental problem of managing rates, availability, and inventory across multiple channels. OTA Distribution by Aven Hospitality is designed to provide a centralized hub for distribution, automating updates across over 600 channels, including OTAs, bed banks, and tour operators. Exely Channel Manager also offers synchronization, but its focus is more on ease of use and reducing manual work for hotels of all sizes.
However, OTA Distribution by Aven Hospitality has a lower overall rating (0/5) based on 49 older reviews and a very low recent review count, which limits confidence in its current performance. In contrast, Exely boasts a 0/5 rating from 102 reviews, with 34 new reviews in the last six months, making its recent performance more reliable. Its higher overall score (85.1) and recent reviews suggest your team can expect better reliability and support from Exely today.
So, when considering stability, recent user feedback, and overall confidence, Exely Channel Manager clearly leads. Does your hotel value a proven, well-reviewed platform with active user engagement?
If your hotel needs a straightforward, efficient way to manage online distribution without extensive customization, Exely is the better fit. It suits independent hotels, boutique properties, and resorts seeking ease of use, strong support, and rapid synchronization with multiple channels. Its reviews focus on reliability, fast support, and positive revenue impact, especially for hotels that prioritize operational simplicity.
On the other hand, OTA Distribution by Aven Hospitality may appeal to larger hotels or chains that require advanced features like yield rules and PMS connectivity. If you have complex distribution strategies or multi-property management needs, its unique features could be beneficial—but only if its stability and support improve, given the limited recent reviews.
In sum, for most hotels seeking a reliable, user-friendly solution, Exely offers a safer, more current choice. If your hotel needs advanced distribution features and has the resources to navigate a less-reviewed platform, Aven may be worth considering.
Exely Channel Manager excels with a 4.95/5 ease of use rating based on over 100 reviews, with many reviewers highlighting its intuitive interface and quick setup. User feedback emphasizes that staff adoption is straightforward, and onboarding is seamless, often praised for its speed and clarity.
OTA Distribution by Aven Hospitality has a solid 4.43/5 rating but fewer recent reviews—zero in the last six months—limiting confidence in its current usability. Some reviews mention difficulties in communication and support responsiveness, which could hinder staff adoption.
Edge: Exely Channel Manager.
OTA Distribution by Aven Hospitality offers 14 shared features from the review data, including core distribution tools, but only two features are exclusive—Yield Rules and PMS connectivity. These are valuable for larger or complex operations but are not widely appreciated in recent reviews due to support issues.
Exely provides 12 shared features and an exclusive analytics dashboard, which recent users praise for offering performance insights. Its standout feature is the real-time synchronization that significantly reduces manual updates, and users frequently mention its straightforward management tools.
Given the number of features and recent positive feedback, Exely’s feature set and usability give it a clear edge.
Edge: Exely Channel Manager.
Customer support ratings favor Exely, with a near-perfect 4.95/5 based on recent reviews, and reviewers describe support as responsive, helpful, and quick to resolve issues. Many mention that support enhances their confidence and operational stability.
OTA Distribution by Aven Hospitality scores lower at 4.06/5, with reviews criticizing delays and poor communication, especially in the last six months. Some users report frustration with support responsiveness and difficulty troubleshooting.
Edge: Exely Channel Manager.
Aven Hospitality boasts 80 verified integration partners, including major PMS and booking engine providers, and offers connections to popular platforms like Oracle, Mews, and WebRezPro. This extensive network supports large chains needing diverse integrations.
Exely has only 8 verified partners, including major players like Booking.com and Hotellab, with 4 shared integrations. Its network is narrower but covers essential channels for many independent and boutique hotels.
In terms of sheer numbers, Aven Hospitality’s broader network offers more flexibility for complex setups. For most hotels, however, Exely’s core integrations are sufficient for smooth operations.
Edge: Aven Hospitality.
Despite the low overall ratings, recent reviews for Exely highlight high satisfaction, with many reviewers calling it “more efficient” and “reliable,” especially in the last six months. Its recent NPS score (9.8/10) indicates strong user loyalty.
OTA Distribution by Aven Hospitality has an 8.84/10 NPS score but a 0/5 overall rating, reflecting older, more negative feedback. Hoteliers seem to rate Exely higher, especially given the recent surge in positive reviews.
Edge: Exely Channel Manager.
Aven Hospitality charges a $300 monthly fee with no trial or implementation fees, positioning itself as a premium solution. Its higher price suggests added features or support, although recent reviews do not confirm this advantage.
Exely’s base price is $100 per month with no trial or setup fees, making it more accessible for small to medium hotels. Value is reinforced by its recent positive reviews and high functionality.
For cost-sensitive hotels seeking good value, Exely’s lower price and recent performance make it attractive.
Edge: Exely Channel Manager.
Not ideal if your hotel:
Not ideal if your hotel:
At its core, OTA Distribution by Aven Hospitality aims for extensive distribution and advanced features, but its aging reviews and support issues cast doubt on current reliability. Its strength lies in large-scale multi-property management and integrations, making it suitable for big hotel groups.
Exely Channel Manager, with its recent surge in positive reviews and higher user ratings, offers a more dependable, user-friendly experience. It’s ideal for independent hotels and smaller chains that need straightforward, effective distribution management.
If your hotel values recent support, high user satisfaction, and affordability, Exely is the clear choice. Larger, complex operations with multi-property needs should consider Aven Hospitality, pending improvements in support and recent updates.
In conclusion, Exely’s current review landscape and recent performance data favor it as the more reliable and user-approved platform today. Its ease of use, strong support, and lower cost position it as the best option for most hotels seeking efficient online distribution. However, if your hotel operates across multiple regions with complex distribution needs, and requires extensive integrations, OTA Distribution by Aven Hospitality may still hold appeal — but only if support and stability improve.
Channel Managers pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
|
|
|---|---|---|
| Starting Price | From $300/mo | From $100/mo |
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
| Feature |
|
|
|---|---|---|
|
▾
Rate Management
|
|
|
| Support for Weekly & Monthly Rates | ||
| Yield Rules | ||
| Derived Rates | ||
| Inventory Management | ||
| Inventory grid | ||
|
▾
Room Type Mapping
|
|
|
| Channel Self-Mapping | ||
|
▾
Automation & Syncing
|
|
|
| Bulk Updates & Multiple Restrictions | ||
| 2-way real time integrations | ||
| PMS connectivity | ||
|
▾
Administration & Settings
|
|
|
| Multi-lingual | ||
| Centralized user & role management | ||
| Multi-Currency Support | ||
| Inventory grid | ||
| Integrated Payment Processing | ||
|
▾
Analytics & Reporting
|
|
|
| Analytics dashboard | ||
| Booking Performance and Pace Reporting |
We analyzed 2 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Before Exely, we could not get enough flexibility or functionality we needed. We couldn’t manage dynamic pricing or promotions properly, now the system provides us all the tools t..."
No published case study for this goal yet.
"Once we switched to Exely, we immediately noticed a significant increase in reservations from online travel agencies. We discovered that our previous system had blocked some availa..."
What hoteliers love
The seamless integration with numerous partners, including OTAs and PMS, is frequently praised. This leads to efficient management of bookings and dis... The seamless integration with numerous partners, including OTAs and PMS, is frequently praised. This leads to efficient management of bookings and distribution, minimizing the risk of overbooking and ensuring accurate inventory updates.
Hoteliers appreciate how SynXis boosts direct channel conversions and expands the distribution reach, leading to increased revenue. Users highlight th... Hoteliers appreciate how SynXis boosts direct channel conversions and expands the distribution reach, leading to increased revenue. Users highlight the software's effectiveness in optimizing booking engine performance and leveraging multiple partner connections.
Users commend the system's stability, which ensures smooth operation with almost no service interruptions. This reliability is crucial for maintaining... Users commend the system's stability, which ensures smooth operation with almost no service interruptions. This reliability is crucial for maintaining consistent and optimal hotel operations.
Where hoteliers push back
Criticism is directed toward the cumbersome customer support, with reports of delayed responses and a lack of efficient communication channels. Users... Criticism is directed toward the cumbersome customer support, with reports of delayed responses and a lack of efficient communication channels. Users find the support sometimes inadequate for urgent issues.
Several reviews highlight the tedious nature of certain manual tasks, such as updating OTA maintenance forms or setting up new channels and promotions... Several reviews highlight the tedious nature of certain manual tasks, such as updating OTA maintenance forms or setting up new channels and promotions, which could benefit from automation.
Ranks higher for
What hoteliers love
Reviewers consistently describe Exely as intuitive, simple to learn, and effective for managing bookings, rates, and channels from one place. The main... Reviewers consistently describe Exely as intuitive, simple to learn, and effective for managing bookings, rates, and channels from one place. The main benefit cited is time savings: hotels say it streamlines daily operations, reduces complexity, and helps staff work more efficiently with fewer manual tasks.
Many users praise Exely’s support team for fast, solution-oriented help that makes operations smoother, especially during setup or urgent reservation... Many users praise Exely’s support team for fast, solution-oriented help that makes operations smoother, especially during setup or urgent reservation issues. A smaller number note that faster response times during peak periods or more proactive local support would make the experience even stronger.
Many reviewers credit Exely with increasing direct reservations and reducing dependence on OTAs, helping hotels improve profitability by cutting commi... Many reviewers credit Exely with increasing direct reservations and reducing dependence on OTAs, helping hotels improve profitability by cutting commission costs. They also mention revenue-focused tools such as promotions, early-booking offers, pricing controls, and occupancy-based optimization that help convert more website traffic into bookings.
Where hoteliers push back
A common theme is that Exely’s built-in reports are useful for day-to-day operations, but many users want deeper, more customizable analytics. Reviewe... A common theme is that Exely’s built-in reports are useful for day-to-day operations, but many users want deeper, more customizable analytics. Reviewers ask for better performance tracking by channel, stronger revenue insights, faster data freshness, and custom report options to support smarter distribution decisions.
Many reviewers want more flexibility in reporting, confirmation templates, invoice formats, and booking engine appearance. The most common complaints... Many reviewers want more flexibility in reporting, confirmation templates, invoice formats, and booking engine appearance. The most common complaints are limited customization options for analytics and branding, plus requests for hotel colors, more modern templates, and better control over booking flow and promotions.
Ranks higher for
Where the ratings diverge most
It depends on your requirements. OTA Distribution (by Aven Hospitality) and Exely Channel Manager share many core Channel Managers features, but each has unique capabilities. OTA Distribution (by Aven Hospitality) offers 88 verified integration partners, while Exely Channel Manager offers 8. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Exely Channel Manager leads in ease of use at 4.9/5 vs 4.4/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
OTA Distribution (by Aven Hospitality): No. Exely Channel Manager: No. Neither product currently offers a free tier. Most Channel Managers vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Aven Hospitality has an HT Score of 69 and Exely has 88. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Custom recommendations tailored to your property