OTA Distribution (by Aven Hospitality) vs. innRoad Channel Manager:
Which Is Right for You?

The Decision

As a hotelier, your goal is to choose a channel management system that simplifies distribution, enhances revenue, and integrates smoothly into your operations. Product A, Aven Hospitality's OTA Distribution, offers a centralized hub with over 600 channels, aiming to automate and streamline rate, availability, and inventory management. Meanwhile, innRoad's Channel Manager emphasizes real-time OTA connections, guest management, and integrated property management features. Both solutions promise to boost property visibility, but their approach and performance differ significantly. Which one aligns better with your hotel’s size, segment, and growth plans?

Is Aven Hospitality or innRoad Better for Hotels?

Aven Hospitality focuses on a broad distribution network with extensive integration options and support for multiple currencies and languages, making it ideal for larger, international hotels seeking global reach. However, it currently has a very low review count (49 reviews) with no recent feedback, which limits confidence in its ongoing performance. Conversely, innRoad has 64 reviews, all recent, with a high overall rating of 4.88/5, indicating strong, current user satisfaction.

Both products solve distribution management challenges, but innRoad’s higher review activity and recent positive feedback suggest it is more reliable today. While Aven offers more integrations with 80 verified partners, innRoad’s focus on simplicity, customer support, and ease of use makes it appealing for smaller hotels or those prioritizing straightforward operations. Do you need a globally scaled system, or is a nimble, highly rated platform better for your hotel’s current size?

innRoad vs Aven Hospitality: Which Should Your Hotel Choose?

If your hotel needs a straightforward, highly rated channel manager that simplifies real-time OTA connections, innRoad is the clear pick. Its intuitive interface, excellent support, and extensive partner network—34 verified integrations—make it ideal for small to mid-sized properties, especially those seeking reliable, immediate results.

On the other hand, if your hotel operates across multiple countries, requires multi-lingual and multi-currency support, and aims for extensive distribution channels with complex needs, Aven Hospitality could be more suitable. Its larger integration scope and features tailored for international markets are compelling for big brands or chains expanding globally. For most hoteliers, especially those looking for proven recent performance, innRoad’s high ratings and recent reviews make it the superior choice.

Is Aven Hospitality or innRoad Easier to Use?

innRoad’s user interface receives a slightly higher usability rating (4.53/5) compared to Aven Hospitality (4.43/5), reflecting a modern, intuitive design. InnRoad’s onboarding and training are praised as comprehensive and responsive, with many reviews highlighting ease of operation and quick setup, especially for small teams.

Aven Hospitality’s onboarding score of 4.2/5 suggests a solid experience, but its reviews indicate some frustration with complex interfaces and limited customization options. Support responsiveness is slightly better with innRoad, rated 4.64/5, versus Aven’s 4.06/5, often cited as slow or unhelpful. Edge: innRoad.

Which Has Better Features: Aven Hospitality or innRoad?

innRoad’s offering includes 37 unique features, covering a wide spectrum from a robust channel manager, property management system, booking engine, guest communication, and PCI compliance. Its features support automation, real-time sync, and extensive customization, making it a versatile platform for diverse hotel types.

Aven Hospitality provides only 2 features exclusive to it—multi-lingual and multi-currency support—while sharing 12 features with innRoad. It lacks the breadth of automation, booking engine options, and integrated PMS found in innRoad, which, with its 37 features, clearly leads in capability. Edge: innRoad.

Which Has Better Customer Support: Aven Hospitality or innRoad?

innRoad excels with a support rating of 4.64/5, thanks to 24/7 live phone support and unlimited training, with reviews emphasizing its responsiveness and knowledgeable staff. Customers appreciate how support helps reduce downtime and eases onboarding, particularly for small teams new to complex management software.

Aven Hospitality’s support rating of 4.06/5, while decent, faces criticism for slow response times and difficulty resolving issues promptly. Users describing their experience as “the worst” highlight ongoing communication problems and inadequate assistance. For reliable, ongoing help, innRoad edges out Aven Hospitality.

Which Has More Integrations: Aven Hospitality or innRoad?

Aven Hospitality offers 80 verified partner integrations, including notable names like Profitroom, Revinate, and Oracle Hospitality, enabling extensive distribution channels and third-party system connectivity. These integrations can be vital for larger hotels needing complex configurations.

InnRoad, with 34 verified integrations, includes key OTAs (Google, Airbnb, Vrbo), booking engines, and payment solutions, suitable for most hotel operations. While fewer in number, innRoad’s integrations are highly rated for stability and ease of use, and its shared partners are industry leaders. Edge: Aven Hospitality.

Which Do Hoteliers Rate Higher: Aven Hospitality or innRoad?

InnRoad’s reviews are more recent and consistently high, with a 4.88/5 rating based on 62 reviews, predominantly from small to mid-sized hotels and inns. Hoteliers praise its ease of use, support, and automation, with comments like “a game changer for our small business” and “increased efficiency and sales.”

Aven Hospitality’s reviews are older, with a 0/5 overall rating from 49 reviews, reflecting poor customer satisfaction and service issues. The lack of recent feedback diminishes confidence in its current performance. For hoteliers prioritizing user satisfaction, innRoad’s higher, recent ratings make it the clear choice.

How Much Do Aven Hospitality and innRoad Cost?

Aven Hospitality’s price is a flat $300 monthly fee, with no free trial or implementation fee, but details on what features are included are limited. In contrast, innRoad does not publish specific pricing but emphasizes its flexible, scalable subscription model with no hidden costs and offers unlimited support and training.

Given the absence of detailed pricing for innRoad, it’s likely tailored and variable based on the hotel’s needs, but the value for money—based on features, support, and recent reviews—favors innRoad, especially for small to mid-sized properties.

What Type of Hotel Should Use Aven Hospitality?

• Hotels that operate across multiple countries requiring multi-lingual and multi-currency support.
• Large, international properties or hotel chains seeking extensive distribution channels.
• Hotels with complex, multi-property management needs.
• Hotels that prioritize integration with a wide array of third-party systems.
• Hotels aiming for a global presence and sophisticated automation.

Not ideal if...

• Your hotel is small or local, with straightforward distribution needs.
• You need quick, responsive customer support.
• Your team prefers a simple, easy-to-use system without extensive customization.

What Type of Hotel Should Use innRoad?

• Small to mid-sized hotels, inns, and bed & breakfasts seeking a straightforward, highly rated platform.
• Hotels that want real-time OTA synchronization with minimal manual effort.
• Properties looking for integrated guest management, booking engine, and payment processing.
• Hotels prioritizing excellent support, training, and ongoing updates.
• Teams that need a flexible, scalable system with a focus on automation and efficiency.

Not ideal if...

• Your hotel operates across multiple countries with multi-lingual requirements.
• You need a comprehensive property management system beyond channel management.
• You prefer a platform with extensive customization options for large, complex operations.

innRoad vs Aven Hospitality: The Bottom Line for Hotels

The core difference lies in their focus: Aven Hospitality emphasizes extensive distribution and global reach, while innRoad excels in ease of use, recent user satisfaction, and support. innRoad’s higher review counts and recent positive feedback make it more dependable for small and mid-sized hotels today.

If your hotel needs a reliable, high-rated platform with real-time OTA connections, automation, and excellent support, innRoad is the clear choice. It offers a broad feature set, superior user experience, and proven recent performance.

Conversely, consider Aven Hospitality if your hotel operates internationally on a large scale, needs multi-lingual/multi-currency support, and relies on a multitude of integrations. For most properties, especially those seeking current, positive reviews, innRoad’s offering is the stronger, more dependable solution.