innRoad Channel Manager

4.5 (93 REVIEWS)

HTR Score icon
HT Score  
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Norman, Pat, Cusic + 4 more experts recommend innRoad

Read Recommendations
Product Banner

innRoad Channel Manager

4.5 (93 REVIEWS)

Ranked 8 (out of 107) in Channel Managers

It's not enough to just be on OTAs - Manage them successfully in real-time, from one place with 400+ connections, unlimited training & support

Ratings Summary

4.5
Very Good
Ease of Use
4.5/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, innRoad Channel Manager is the #12 most trending product in the Channel Managers category (out of 107) and the #477 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

innRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
76 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About innRoad Channel Manager
Founded in 2007 | Headquarters in New York, NY | 137 employees
innRoad's industry-leading channel manager helps clients boost property visibility and increase bookings while saving time. Say goodbye to manually updating your rates and availability. innRoad's direct connection to OTA's is synced in real-time and has no 3rd parties to slow things down. Our connections with all major online travel agents (OTAs) keep your property safe from over-bookings and missed opportunities. Plus, our system has an uptime rating of 99%+ which means our properties' listings simply perform better on OTAs. Plus, we offer comprehensive set up and implementation, 24/7 live phone support and unlimited training for life (as your hotel grows and new employees come on). • Connect to all industry-leading OTAs like Google, Airbnb, Vrbo, and more • Sync rates and room inventory instantly • Update your rates and list from one location in just a few clicks Ready to get started?

Capabilities

Sync Rates and Availability in Real-Time

Post Inventory Where Guests Look Most

Easy Set-Up With Our Team

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Available Add-ons & Modules

innRoad Payments

Payments Processing Software
Take payments directly through your property management software and reduce unnecessary 3rd parties. -Reduce Costs -Improve Security -Simplify Processes

PREMIUM ADD-ON

Website Development

Website Design
Generate commission-free bookings with a high-performing website that transforms new visitors into new guests.

PREMIUM ADD-ON

Booking Engine

innRoad’s secure online hotel booking engine makes it easy for guests to make reservations directly on your website.

INCLUDED

Pricing

Pricing Available By Request

innRoad has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

4

Success Stories

6

References

12

Featured Customers

Popularity by Segment

Size

64 | X-Small (1-9 room)

137 | Small (10-24 room)

131 | Medium (25-74 room)

42 | Large (75-199 room)

10 | X-Large (200+ room)

Country

375 | United States of America

26 | Canada

6 | United Kingdom

1 | Jamaica

1 | Bahamas

1 | Trinidad and Tobago

1 | Mexico

1 | Northern Mariana Islands

1 | Belize

1 | Saudi Arabia

Type

143 | Bed & Breakfast & Inns

112 | Motels

101 | Boutiques

93 | Resorts

34 | Vacation Rentals & Villas

29 | Luxury Hotels

15 | Limited Service & Budget Hotels

14 | RV Parks & Campgrounds

13 | City Center Hotels

13 | Airport/Conference Hotels

9 | Branded Hotels

8 | Extended Stay & Serviced Apartments

8 | Hostels

Region

402 | North America

6 | Europe

4 | Central America

1 | Oceania

1 | Middle East

Category

292 | Property Management Systems

244 | Booking Engine

175 | Hotel Management Software

93 | Channel Managers

More Products by innRoad

https://ucarecdn.com/ddf8c46a-5e80-4421-b5ad-412b423e4922/
https://ucarecdn.com/a4ee762b-056e-459c-9e6e-21f156356a87/
https://ucarecdn.com/17519393-7c2f-49b4-a49c-08aef6c984c9/
https://ucarecdn.com/4805f05a-ee2b-47f7-9d20-42e57f7cbd3e/

Hotelier Rating

Excellent
279
Very Good
63
Average
48
Poor
18
Terrible
8

Property Size

  • X-Small (64)
  • Small (137)
  • Medium (131)
  • Large (42)
  • X-Large (10)

Country

  • United States of America
    United States of America
    (375)
  • Canada
    Canada
    (26)
  • United Kingdom
    United Kingdom
    (6)
  • Jamaica
    Jamaica
    (1)
  • Bahamas
    Bahamas
    (1)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • Mexico
    Mexico
    (1)
  • Northern Mariana Islands
    Northern Mariana Islands
    (1)
  • Belize
    Belize
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)

Region

  • North America
    North America
    (402)
  • Europe
    Europe
    (6)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (1)
  • Central America
    Central America
    (4)
7

Innroad is a solid engine, but does have some glitch issues

General Manager from 5 to 9 room Boutique in Washington (United States of America)

Verified
5 months ago
Good flexibility and ability to customize appearance on guest facing end. Billing function for reservatiosn has good cross-function when used as deposit system for event spaces.
Country United States of America
General Manager
X-Small Hotel
10

I have been working as a night auditor for a few months, and so far, InnRaod software management has been excellent. InnRoad is an all-in-one solution integrating a booking engine, card processing, and property management system. The software can perform many functions simultaneously, providing easy access to Expedia.com and Booking.com. The software feature is superb and easy to use. Reservation input is easy. Customer service is always extremely polite and knowledgeable and utilizes screen sharing to make support calls easier. The guests can also chat and report issues directly with the front desk easily. Most importantly, InnRoad is constantly improving its functionality and updating the system, making the software great.

Auditor from 100 to 199 room Bed & Breakfast & Inn in Wilmore (United States of America)

Verified
5 months ago
Guest Check-in and Check-out are two main aspects I like on the Inroad. This feature streamlines the process of welcoming guests and ensuring a smooth departure. With Inroad software, hotels can efficiently manage check-ins and check-outs, eliminating long queues and reducing wait times. The software allows front desk staff to easily access...
Country United States of America
Auditor
Large Hotel
10

Always available!

General manager from 10 to 24 room Boutique in Bend (United States of America)

Verified
5 months ago
The fast support and ease of use for staff. The invoices are clean. I appreciate the ability to send documents through each folio.
Country United States of America
General manager
Small Hotel
9

Easy to use!

Manager from 75-99 room Motel in Lake George (United States of America)

Verified
5 months ago
All in one software. I have used other programs where the PMS and CRS are not the same program. I love that everything is all in one place with InnRoad.
Country United States of America
Manager
Large Hotel
8

Economical solution with unit owner access

Presiednt / CEO from 10 to 24 room Boutique in Clearwater (United States of America)

Verified
5 months ago
innRoad is the only provider that offers an economical solution with unit owner access to scheduling and statements for their properties. The online help staff is cream of the crop.
Country United States of America
Presiednt / CEO
Small Hotel
8

Full-service PMS

Online Marketing Manager from 50-74 room Boutique in St. Petersburg (United States of America)

Verified
5 months ago
The customer service is the best thing about Innroad. 24/7 availability and knowledgeable techs. Covers all the bases. There are modules for groups, revenue, channel management, housekeeping, tasks, maintenance, etc.
Country United States of America
Online Marketing Manager
Medium Hotel
10

Beach House Review

Hotel Manager from 5 to 9 room Motel in Treasure Island (United States of America)

Verified
5 months ago
The ease of use and the compatibility. Easy to train new employees. Accessibility at all hours of the day and night.
Country United States of America
Hotel Manager
X-Small Hotel
10

Booking engine and property management system was up and running quickly. Channel manager was great in getting us bookings quickly and now we are moving more clients to our InnRoad booking engine.

Owner from 1 to 4 room Bed & Breakfast & Inn in Blue Ridge (United States of America)

Verified
5 months ago
The ease of use and technical support! The team designed and integrated my website with their backend seamlessly and successfully!
Country United States of America
Owner
X-Small Hotel
10

A game changer for Boutique Hospotality: Inn Road software delivers excellence

General Manager from 25-49 room Bed & Breakfast & Inn in Lyndon (United States of America)

Verified
6 months ago
I currently work with Inn Road and can say firsthand the incredible impact this system has on our business. I was struck by its user friendly interface. The software seamlessly integrates all aspects of hotel management, providing a comprehensive solution that is both intuitive and powerful. Whether you're handling reservations, managing ro...
Country United States of America
General Manager
Medium Hotel
10

Operations manager

Operations Manager from 50-74 room Extended Stay & Serviced Apartment in Airway Heights (United States of America)

Verified
6 months ago
The easy access for each category and detailed reports that I get. Also the ability to change reservations without opening them up
Country United States of America
Operations Manager
Medium Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 10

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

highly recommend to any B&B’s or hotel. I was worried about all the time and amount of data it would take to move everything across, I can honestly say the guys at innRoad have done everything without a problem or hitch. Can’t thank them enough for making everything easy

Question:

What differentiates this product or service from the competition?

Answer:

24/7/365 support. The professional and easy process gave me confidence that migrating systems just before busy season would be a success. We were up and running within a week thanks in part to their unlimited training and their very understanding staff.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The software is very user friendly which makes training new employees a breeze. Their Booking Engine is great, and they customize it to the look and feel of our website. It is easy to pull reports to compare how your property is doing year over year. I have them handling our credit card processing so completing the guest reservation is seamless.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 4 recommend
Recommended by
RecommendationAvatar
Norman Lee Marketing @ Akia
RecommendationAvatar
Pat McManus Founder @ Data Point Partners
RecommendationAvatar
Cusic Daniels President @ Thurman Hotel Consultants
RecommendationAvatar
Wade Speelman Partner Sales Manager @ TSYS
RecommendationAvatar
Tony Kraayenbrink President @ IFC Studios
RecommendationAvatar
Norman Lee Marketing @ Akia
RecommendationAvatar
Pat McManus Founder @ Data Point Partners
RecommendationAvatar
Cusic Daniels President @ Thurman Hotel Consultants
RecommendationAvatar
Wade Speelman Partner Sales Manager @ TSYS
RecommendationAvatar
Tony Kraayenbrink President @ IFC Studios
RecommendationAvatar
Steve Dwyer Managing Partner @ Intersecting Knowledge
RecommendationAvatar
Christopher Hovanessian CEO @ Whistle
Are you a consultant or vendor that recommends innRoad? Leave a recommendation

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
Canary Technologies
Canary Technologies

96% recommended by 1240 hotels

Cyber Security & Fraud Prevention
+4 more
Oracle Hospitality
Oracle Hospitality

91% recommended by 531 hotels

Restaurant Management Software
RateGain
RateGain

93% recommended by 510 hotels

Hotel Chatbots
Profitroom
Profitroom

94% recommended by 475 hotels

Booking Engine
M3
M3

88% recommended by 436 hotels

Hotel Accounting Software
The Hotels Network

This integration hasn’t been verified by innRoad yet.

The Hotels Network

95% recommended by 241 hotels

Direct Booking Tools
+2 more
Inn-Flow
Inn-Flow

97% recommended by 142 hotels

Hotel Accounting Software
Easyway
Easyway

97% recommended by 127 hotels

Guest Messaging Software
+2 more
Sabre

This integration hasn’t been verified by Sabre yet.

Sabre

85% recommended by 123 hotels

Hotel Reservations Systems
Book4Time
Book4Time

94% recommended by 117 hotels

Spa Software

Support

Verified Support

innRoad has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

Response Time

Less than a day

Recommended

88%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

Learn more

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .