innRoad Channel Manager

Ranked 8 (out of 94) in Channel Managers

Channel Managers

Increase Occupancy And Eliminate Over-Bookings With innRoad's Channel Manager

Ratings Snapshot

Certificate of Excellence
Read 73 reviews
91%
Recommend
HTR Score icon
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #8 out of 94 in Channel Managers

Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.4/5
Customer Support
4.6/5
Verified Customer Support

innRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Bed & Breakfast & Inns 27 verified reviews
    90%
  • Motels 19 verified reviews
    92%
  • Boutiques 14 verified reviews
    94%
  • Resorts 11 verified reviews
    88%
  • Vacation Rentals & Villas 7 verified reviews
    71%
  • Luxury Hotels 4 verified reviews
    95%
  • Limited Service & Budget Hotels 3 verified reviews
    93%
  • City Center Hotels 2 verified reviews
    95%
  • Extended Stay & Serviced Apartments 2 verified reviews
    85%
  • Airport/Conference Hotels 2 verified reviews
    90%
  • Hostels 1 verified reviews
    90%
  • RV Parks & Campgrounds 1 verified reviews
    100%

innRoad Channel Manager Overview

innRoad Channel Manager Overview

innRoad's industry-leading channel manager helps clients boost property visibility and increase bookings while saving time. Say goodbye to manually updating your rates and availability. innRoad's direct connection to OTA's is synced in real-time and has no 3rd parties to slow things down. Our connection to 100's of the top online travel agents keeps your property safe from over-bookings and miss...

About innRoad View website

Founded in 2007 | Headquarters in New York, NY | 137 employees

innRoad is a Software-as-a-Service (SaaS) hotel software solution that seamlessly integrates property management, global distribution, bookings and marketing–...

Other Products by innRoad

1/2

Integrates with

  • Metasearch & Ad Tech
  • Hotel Bedbanks
  • Hotel Management Software
Browse integrations (11 verified)

What customers love about innRoad Channel Manager

Like 91% recommend

Owner

Six years ago I bought a small 9 room motel and was handed a binder with paper pages filled with booking details to include credit card numbers. This lasted two years before I realized it had to go. I needed multiple emp...

Operator

InnRoad customer service is thorough, prompt, effective and exceptional. Their team is well trained, great to help problem solve and engineer solutions custom to my property. I can reach support 24/7 and am very, very ...

Manager in

Support Services are excellent! InnRoad provides us a "big time" look and feel even though we are a small boutique Extended Stay Hotel.

Owner/GM

InnRoad offers an excellent property management software system and top notch service. The software is very user friendly which makes training a breeze for new employees. Their booking page is great and they even match u...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

innRoad offers best-in-class hotel property management software. Their all-in-one product suite gives hotel owners all the tools they need to run an efficient operation and increase overall bookings.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

innRoad has an intense customer focus and prides themselves in their customer support. Unlike most competitors, they offer 24/7 live support. They work very closely with the customer through onboarding process and once live.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Even if you are not actively in the market for a new hotel PMS, it is worth taking the time to see a demo of the innRoad product. You may see what you are missing, and you will have that information in mind for future consideration.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (2)
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Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Want to go behind the scenes and see how innRoad Channel Manager works?

Clients & references

References & testimonials

Testimonial avatar
"This software increased efficiency and exposure quickly enabling us to sell all our inventory. innRoad continues to innovate with new features and functions being added frequently. The people are the...
Rob Owner at the

Featured partners

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innRoad doesn’t have any featured partners

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
VERIFIED MARKETS
  • United States of America
  • United Kingdom
  • Canada
  • Trinidad and Tobago
  • Mexico
  • Belize

73 Verified innRoad Reviews

Likelihood to Recommend
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November 15, 2022

innRoad Channel Manager Review: Best Property Management System!

Front Desk Clerk from Motels in Gloucester (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

innRoad is by far the best All-In-One Property Management System that we have ever used. (And we have been in business for over 25 years!) InnRoad has helped us to boost occupancy, streamline operations, ...

What do you dislike or think could be improved?

The technical team is always working to improve the system. They always resolve any issues that may arise. Love this PMS. Thank you.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 08, 2022

innRoad Channel Manager Review: InnRoad review

Owner from Resorts in (United States of America)

Recommend 3/10
Full blue star
Half blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

I like the price of the software and the ability to see multiple rooms at once for larger groups that would like to book multiple rooms.

What do you dislike or think could be improved?

The software seems very behind the times- few good integration options (for door locks, marketing software, Zapier) , no API, poor User interface. Nice to have 24/7 support, but support sometimes is hard ...

Customer Support
3
Ease of Use
3
Value for money
4
Implementation
3

November 08, 2022

innRoad Channel Manager Review: Great bang for your buck!

IT from Other in Las Vegas (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

What I like most about innroad is the customer service. The are very fast responders and fix the issue right the first time !

What do you dislike or think could be improved?

Sometimes we have latency when going from item to item in the PMS. It isnt slow just somtimes has small latency between pages

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

November 07, 2022

innRoad Channel Manager Review: Great bang for your buck !

IT Admin from Other in Las Vegas (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

What I like most about innroad is the customer service. The are very fast responders and fix the issue right the first time !

What do you dislike or think could be improved?

Sometimes we have latency when going from item to item in the PMS. It isnt slow just somtimes has small latency between pages

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

October 11, 2022

innRoad Channel Manager Review: Great system, but not quite ready for the UK.

Owner from Bed & Breakfast & Inns in (United Kingdom)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

Great product, excellent reports and fairly easy system to use. Support is great, someone is always available to help.Like the housekeeping report too.

What do you dislike or think could be improved?

When guests book they do not provide the CVV on the credit card, despite collecting the info from the guests. They seem hesitant to resolve this issue. I’ve been chasing this up now for over 4 months.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
3

October 11, 2022

innRoad Channel Manager Review: Great Hotel/Motel Software

InnKeeper from Motels in Falmouth (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

When we started with InnRoad - we did not have an online booking engine. They helped us get online, link our channel accounts and be more connected. Their 24/7 support is amazing, and everyone we have dea...

What do you dislike or think could be improved?

The only thing that is a bit cumbersome is the group feature - but once you learn it it is fine!

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

Pricing

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innRoad hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Recent articles

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Resources & reports

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innRoad doesn’t have any free e-books or reports available

Popular innRoad Channel Manager Integrations

View all (11 innRoad Integrations)