innRoad Channel Manager

Ranked 7 (out of 84) in Channel Managers

Channel Managers

Increase Occupancy And Eliminate Over-Bookings With innRoad's Channel Manager

Ratings Snapshot

Certificate of Excellence
Read 67 reviews
92%
Recommend
HTR Score icon
HT SCORE
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #7 out of 84 in Channel Managers

Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.4/5
Customer Support
4.6/5
Verified Customer Support

innRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Motels 15 verified reviews
    91%
  • Bed & Breakfast & Inns 13 verified reviews
    88%
  • Boutiques 10 verified reviews
    94%
  • Resorts 10 verified reviews
    95%
  • Vacation Rentals & Villas 6 verified reviews
    78%
  • Limited Service & Budget Hotels 2 verified reviews
    100%
  • Luxury Hotels 2 verified reviews
    100%
  • City Center Hotels 1 verified reviews
    90%
  • Extended Stay & Serviced Apartments 1 verified reviews
    70%
  • Hostels 1 verified reviews
    90%

innRoad Channel Manager Overview

innRoad Channel Manager Overview

innRoad's industry-leading channel manager helps clients boost property visibility and increase bookings while saving time. Say goodbye to manually updating your rates and availability. innRoad's direct connection to OTA's is synced in real-time and has no 3rd parties to slow things down. Our connection to 100's of the top online travel agents keeps your property safe from over-bookings and miss...

About innRoad View website

Founded in 2007 | Headquarters in New York, NY | 137 employees

innRoad is a Software-as-a-Service (SaaS) hotel software solution that seamlessly integrates property management, global distribution, bookings and marketing–...

Other Products by innRoad

1/2

Integrates with

  • Metasearch & Ad Tech
  • Hotel Bedbanks
  • Hotel Management Software
Browse integrations (8 verified)

What customers love about innRoad Channel Manager

Like 92% recommend

Owner from Motels

Six years ago I bought a small 9 room motel and was handed a binder with paper pages filled with booking details to include credit card numbers. This lasted two years before I realized it had to go. I needed multiple emp...

Operator from Motels

InnRoad customer service is thorough, prompt, effective and exceptional. Their team is well trained, great to help problem solve and engineer solutions custom to my property. I can reach support 24/7 and am very, very ...

Manager from Boutiques in

Support Services are excellent! InnRoad provides us a "big time" look and feel even though we are a small boutique Extended Stay Hotel.

Owner/GM from Motels

InnRoad offers an excellent property management software system and top notch service. The software is very user friendly which makes training a breeze for new employees. Their booking page is great and they even match u...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

innRoad offers best-in-class hotel property management software. Their all-in-one product suite gives hotel owners all the tools they need to run an efficient operation and increase overall bookings.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

innRoad has an intense customer focus and prides themselves in their customer support. Unlike most competitors, they offer 24/7 live support. They work very closely with the customer through onboarding process and once live.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Even if you are not actively in the market for a new hotel PMS, it is worth taking the time to see a demo of the innRoad product. You may see what you are missing, and you will have that information in mind for future consideration.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (2)
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Recommended by

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Want to go behind the scenes and see how innRoad Channel Manager works?

Clients & references

References & testimonials

Testimonial avatar
"This software increased efficiency and exposure quickly enabling us to sell all our inventory. innRoad continues to innovate with new features and functions being added frequently. The people are the...
Rob Owner at the

Featured partners

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innRoad doesn’t have any featured partners

Case studies

Awards & Certifications

Active Markets

MARKETS SERVED
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
VERIFIED MARKETS
  • United States of America
  • Canada
  • United Kingdom
  • Trinidad and Tobago
  • Mexico
  • Belize

67 Verified innRoad Reviews

Likelihood to Recommend
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May 10, 2022

innRoad Channel Manager Review: Fantastic Property Management System

Managing Director from Resorts in Bancroft (Canada)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

-Fantastic tape chart that allows you to see all guest clearly that is colour coded, easy folios, super easy customer support and will help you easily set up integrations.

What do you dislike or think could be improved?

-security could use some improvement as the credit cards are on the system and needs to have more security when calling in.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

April 28, 2022

innRoad Channel Manager Review: Overall a good software

Manager from Other in Fort Myers Beach (United States of America)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

I like that it is real time integration also Ilike that I don't have to do the audit every day. The tape chart is very well done and user friendly.

What do you dislike or think could be improved?

I believe the report area is not great. Would like few more options with reports. Also costumer service could return phone call better.

Customer Support
3
Ease of Use
4
Value for money
4
Implementation
n/a

April 25, 2022

innRoad Channel Manager Review: Easy to use and great support

Owner from Other in Evergreen (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Easy to use booking engine that integrates well with our website. Allows us to integrate with 3rd party channel managers easily. Clear reservations system with color coding which works well for our busine...

What do you dislike or think could be improved?

Session management should be improved so that you do not have to re-login multiple times during the day. Would also like the ability to make rate changes easier.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

April 23, 2022

innRoad Channel Manager Review: Excellent Hotel Management Software for Hotels

Owner/Director from Boutiques in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easily integrate and manage from one central system a number of channel managers and direct bookings via the InnRoad Booking Engine. Easy to use Hotel Management Software and guest/client interface, which...

What do you dislike or think could be improved?

Initial set up and integration with channel managers was lengthy and involved quite a bit of personal time, and knowledge to get to understand the system.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
4

April 19, 2022

innRoad Channel Manager Review: 3 Resorts

Regional Director from Resorts in Teakettle (Belize)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great customer support, very easy platform to use, constantly updating and improving the platform. I manage 3 resorts and all of them on the same platform.

What do you dislike or think could be improved?

1. able to make changes on quotes instead of recreating one2. easier to do advanced search, nothing else at this time.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

April 17, 2022

innRoad Channel Manager Review: Terriable

Owner from Bed & Breakfast & Inns in Buxted (United Kingdom)

Recommend 0/10
Empty blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

I cannot think of anything that is good about. Fairly cheap I guess, but costs more in the long run with the amount of errors so probably not even that.

What do you dislike or think could be improved?

It just doesn't work. Constant issues with pretty much all parts of the system. It is so slow and error ridden the staff cant even book people in direct. They have to write it down on paper and then trans...

Customer Support
2
Ease of Use
1
Value for money
2
Implementation
3

Pricing

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innRoad hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Recent articles

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Recent press releases

Resources & reports

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innRoad doesn’t have any free e-books or reports available

Popular innRoad Channel Manager Integrations

View all (8 innRoad Integrations)