World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
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innRoad Channel Manager
4.5 (93 REVIEWS)
HT Score
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
innRoad Channel Manager
Ranked 12 (out of 111) in Channel Managers
It's not enough to just be on OTAs - Manage them successfully in real-time, from one place with 400+ connections, unlimited training & support
88% recommended by 341 hotels
More than 50% of innRoad’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of innRoad’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like the efficiency and comprehensive nature of Inroad Hotel Software Management, particularly for guest check-in/check-out, integrated credit card processing, and seamless compatibility with third-party booking systems. The software facilitates increased revenue through streamlined operations and real-time updates of prices and availability, while also enhancing customer experience with easy-to-use interfaces for both staff and guests. However, users note some issues with performance, outdated sections, and the need for better reporting and customization options.
Hoteliers Most Frequently Mention
What Types of Hotels innRoad is Popular For
Size
50 | Large (75-199 room)
138 | Medium (25-74 room)
137 | Small (10-24 room)
20 | X-Large (200+ room)
64 | X-Small (1-9 room)
Country
370 | United States of America
23 | Canada
7 | United Kingdom
1 | Bahamas
1 | South Africa
1 | Trinidad and Tobago
1 | Mexico
1 | Northern Mariana Islands
1 | Philippines
1 | Belize
1 | Saudi Arabia
Type
234 | Bed & Breakfast & Inns
138 | Boutiques
55 | Branded Hotels
8 | Casinos
46 | City Center Hotels
63 | Airport/Conference Hotels
25 | Extended Stay & Serviced Apartments
9 | Hostels
78 | Limited Service & Budget Hotels
58 | Luxury Hotels
117 | Motels
155 | Resorts
16 | RV Parks & Campgrounds
39 | Vacation Rentals & Villas
Region
394 | North America
7 | Europe
1 | Asia Pacific
1 | Oceania
1 | Middle East
3 | Central America
1 | Africa
Category
292 | Property Management Systems
244 | Booking Engine
175 | Hotel Management Software
93 | Channel Managers
Didn’t find what you were looking for?
What is innRoad?
Founded in 2007 | Headquarters in New York, NY | 137 employees
innRoad Channel Manager is an essential tool for hoteliers, designed to boost property visibility and bookings while simplifying operations. As a property management system, it integrates seamlessly with major online travel agents (OTAs) like Google, Airbnb, and Vrbo, ensuring real-time synchronization of rates and room availability. This real-time connection eliminates the hassle of manual updates and protects against over-bookings and missed opportunities. The platform is intuitive and efficient, making it easy for hotel staff to use, with features that streamline guest check-in/check-out and integrated credit card processing. With comprehensive setup, 24/7 support, and unlimited training, innRoad Channel Manager is a valuable addition to any hotelier's toolkit, enabling increased revenue through optimized operations and enhanced customer experience.
innRoad Channel Manager Alternatives
Not sure if innRoad is right for your hotel? Here are similar Channel Managers vendors that could be a good fit for your hotel:
Capabilities
Sync Rates and Availability in Real-Time
Sync Rates and Availability in Real-Time
With no 3rd parties to slow things down, innRoad’s direct connections keep your property safe from unintended overbookings and missed opportunities due to connection delays. innRoad’s hotel channel manager software boasts an uptime rating of 99%+ which means our properties’ listings simply perform better on online travel agent sites (OTAs).
Post Inventory Where Guests Look Most
Post Inventory Where Guests Look Most
Guests all over the world have different booking site preferences. Using our hotel channel management software, you can post your properties on high-traffic sites like Google, Airbnb, Vrbo, Booking.com and others frequented by your target market. -3 million+ reservations have been created for innRoad customers through OTAs. -Increase your exposure to guests around the world
Easy Set-Up With Our Team
Easy Set-Up With Our Team
Upon signing up, our dedicated implementation managers work as the bridge between our new clients and our trusted OTA partners, taking much of the heavy lifting off our busy clients. We leverage our strong relationships with OTAs to get our clients live as quickly as possible. Our team also trains you on maximizing the use of your new hotel channel management system.
Features
Rate Management
4/5 features
Room Type Mapping
4/5 features
Automation & Syncing
4/5 features
Administration & Settings
4/5 features
Analytics & Reporting
4/5 features
Other
1/1 features
Available Add-ons & Modules
innRoad Payments
Payments Processing Software
Take payments directly through your property management software and reduce unnecessary 3rd parties.
-Reduce Costs
-Improve Security
-Simplify Processes
Website Development
Website Design
Generate commission-free bookings with a high-performing website that transforms new visitors into new guests.
Booking Engine
innRoad’s secure online hotel booking engine makes it easy for guests to make reservations directly on your website.
innRoad Reviews Summary
Ease of Use
4.5/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, innRoad Channel Manager is the #24 most trending product in the Channel Managers category (out of 111) and the #696 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreinnRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
innRoad Pricing
Pricing Available By Request
innRoad has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Hoteliers say
Hoteliers like the efficiency and comprehensive nature of Inroad Hotel Software Management, particularly for guest check-in/check-out, integrated credit card processing, and seamless compatibility with third-party booking systems. The software facilitates increased revenue through streamlined operations and real-time updates of prices and availability, while also enhancing customer experience with easy-to-use interfaces for both staff and guests. However, users note some issues with performance, outdated sections, and the need for better reporting and customization options.
AI-generated from the text of customer reviews
Looking for specific info?
7
Innroad is a solid engine, but does have some glitch issues
General Manager from 5 to 9 room Bed & Breakfast & Inn in Washington (United States of America)
Verified
12 months ago
Good flexibility and ability to customize appearance on guest facing end. Billing function for reservatiosn has good cross-function when used as deposit system for event spaces.
United States of America
United States of America
General Manager
X-Small Hotel
10
I have been working as a night auditor for a few months, and so far, InnRaod software management has been excellent. InnRoad is an all-in-one solution integrating a booking engine, card processing, and property management system. The software can perform many functions simultaneously, providing easy access to Expedia.com and Booking.com. The software feature is superb and easy to use. Reservation input is easy. Customer service is always extremely polite and knowledgeable and utilizes screen sharing to make support calls easier. The guests can also chat and report issues directly with the front desk easily. Most importantly, InnRoad is constantly improving its functionality and updating the system, making the software great.
Auditor from 25-49 room Bed & Breakfast & Inn in Wilmore (United States of America)
Verified
12 months ago
Guest Check-in and Check-out are two main aspects I like on the Inroad. This feature streamlines the process of welcoming guests and ensuring a smooth departure. With Inroad software, hotels can efficiently manage check-ins and check-outs, eliminating long queues and reducing wait times. The software allows front desk staff to easily access...
United States of America
United States of America
Auditor
Medium Hotel
10
Always available!
General manager from 10 to 24 room Boutique in Bend (United States of America)
Verified
12 months ago
The fast support and ease of use for staff. The invoices are clean. I appreciate the ability to send documents through each folio.
United States of America
United States of America
General manager
Small Hotel
9
Easy to use!
Manager from 75-99 room Motel in Lake George (United States of America)
Verified
12 months ago
All in one software. I have used other programs where the PMS and CRS are not the same program. I love that everything is all in one place with InnRoad.
United States of America
United States of America
Manager
Large Hotel
8
Economical solution with unit owner access
Presiednt / CEO from 10 to 24 room Boutique in Clearwater (United States of America)
Verified
12 months ago
innRoad is the only provider that offers an economical solution with unit owner access to scheduling and statements for their properties. The online help staff is cream of the crop.
United States of America
United States of America
Presiednt / CEO
Small Hotel
8
Full-service PMS
Online Marketing Manager from 50-74 room Boutique in St. Petersburg (United States of America)
Verified
12 months ago
The customer service is the best thing about Innroad. 24/7 availability and knowledgeable techs. Covers all the bases. There are modules for groups, revenue, channel management, housekeeping, tasks, maintenance, etc.
United States of America
United States of America
Online Marketing Manager
Medium Hotel
10
Beach House Review
Hotel Manager from 75-99 room Boutique in Treasure Island (United States of America)
Verified
12 months ago
The ease of use and the compatibility. Easy to train new employees. Accessibility at all hours of the day and night.
United States of America
United States of America
Hotel Manager
Large Hotel
10
Booking engine and property management system was up and running quickly. Channel manager was great in getting us bookings quickly and now we are moving more clients to our InnRoad booking engine.
Owner from 1 to 4 room Bed & Breakfast & Inn in Blue Ridge (United States of America)
Verified
12 months ago
The ease of use and technical support! The team designed and integrated my website with their backend seamlessly and successfully!
United States of America
United States of America
Owner
X-Small Hotel
10
A game changer for Boutique Hospotality: Inn Road software delivers excellence
General Manager from 25-49 room Bed & Breakfast & Inn in Lyndon (United States of America)
Verified
13 months ago
I currently work with Inn Road and can say firsthand the incredible impact this system has on our business. I was struck by its user friendly interface. The software seamlessly integrates all aspects of hotel management, providing a comprehensive solution that is both intuitive and powerful. Whether you're handling reservations, managing ro...
United States of America
United States of America
General Manager
Medium Hotel
10
Operations manager
Operations Manager from 1 to 4 room Bed & Breakfast & Inn in Airway Heights (United States of America)
Verified
13 months ago
The easy access for each category and detailed reports that I get. Also the ability to change reservations without opening them up
United States of America
United States of America
Operations Manager
X-Small Hotel
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- 10
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
highly recommend to any B&B’s or hotel. I was worried about all the time and amount of data it would take to move everything across, I can honestly say the guys at innRoad have done everything without a problem or hitch. Can’t thank them enough for making everything easy
Showing all answers to: "What does this product or service do well?"
highly recommend to any B&B’s or hotel. I was worried about all the time and amount of data it would take to move everything across, I can honestly say the guys at innRoad have done everything without a problem or hitch. Can’t thank them enough for making everything easy
innRoad offers best-in-class hotel property management software. Their all-in-one product suite gives hotel owners all the tools they need to run an efficient operation and increase overall bookings.
InnRoad's PMS package makes it very easy to manage your property as well as seamlessly connect to the OTA's and other online providers. I highly recommend their software and will continue to use it with our current and futures clients.
Services clients, flexibility for properties, and remote access to booking engines and website bookings. Responsiveness from internal staff and willingness to jump on payment challenges quick for resolution options for mutual clients.
innRoad does two things very well, user experience and customer support. The user experience with innRoad is top notch, simple and easy to use for visitors and hotel managers alike. On the other hand their customer support is just as good. Whenever I have a question or issue arise, the innRoad support team is quick to respond and eager to help.
Question:
What differentiates this product or service from the competition?
Answer:
24/7/365 support. The professional and easy process gave me confidence that migrating systems just before busy season would be a success. We were up and running within a week thanks in part to their unlimited training and their very understanding staff.
Showing all answers to: "What differentiates this product or service from the competition?"
24/7/365 support. The professional and easy process gave me confidence that migrating systems just before busy season would be a success. We were up and running within a week thanks in part to their unlimited training and their very understanding staff.
innRoad has an intense customer focus and prides themselves in their customer support. Unlike most competitors, they offer 24/7 live support. They work very closely with the customer through onboarding process and once live.
InnRoad's customer service is responsive and helps our properties drive additional revenue through their support. We have been able to work with their support team to customize their software to meet the needs of different property types.
They have a small company service focus that values clients but it is delivered with a suite of products like it is from a large company. They continue to innovate in order to engage the client experience.
In my experience with innRoad, their website integrations are what put them over the top when compared to other Hotel Management Software. In this day and age, your website should be the easiest place for your guests to book a room, and innRoad is able to achieve this through their simple yet effective website integrations.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
The software is very user friendly which makes training new employees a breeze. Their Booking Engine is great, and they customize it to the look and feel of our website. It is easy to pull reports to compare how your property is doing year over year. I have them handling our credit card processing so completing the guest reservation is seamless.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
The software is very user friendly which makes training new employees a breeze. Their Booking Engine is great, and they customize it to the look and feel of our website. It is easy to pull reports to compare how your property is doing year over year. I have them handling our credit card processing so completing the guest reservation is seamless.
Even if you are not actively in the market for a new hotel PMS, it is worth taking the time to see a demo of the innRoad product. You may see what you are missing, and you will have that information in mind for future consideration.
Their "in-house" channel manager integration is far more seamless that many I have worked with. We have not experienced connectivity issues or other issues that sometimes occur when connecting to multiple online sources.
A smaller company like innRoad can provide greater service with more value for clients. Consider the great responsiveness from their staff, quick resolutions to any problems, and overall value of the product.
When considering innRoad, think critically about the website user experience in conjunction with the other benefits of innRoad. In my experience, I haven't found another Hotel Management System that makes it as easy to book on your website as it does on other popular booking websites.
Recommended by
Norman Lee
Marketing
@
Akia
Pat McManus
Founder
@
Data Point Partners
Cusic Daniels
President
@
Thurman Hotel Consultants
Wade Speelman
Partner Sales Manager
@
TSYS
Tony Kraayenbrink
President
@
IFC Studios
Norman Lee
Marketing
@
Akia
Pat McManus
Founder
@
Data Point Partners
Cusic Daniels
President
@
Thurman Hotel Consultants
Wade Speelman
Partner Sales Manager
@
TSYS
Tony Kraayenbrink
President
@
IFC Studios
Steve Dwyer
Managing Partner
@
Intersecting Knowledge
Christopher Hovanessian
CEO
@
Whistle
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Support
Verified Support
innRoad has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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