Ratings Snapshot
92%
Recommend
#7
Popularity index
HT SCORE
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #7 out of 89 in Channel Managers
Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.4/5
Customer Support
4.6/5
Verified Customer Support
innRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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Most popular for
innRoad Channel Manager Overview
innRoad Channel Manager Overview
innRoad's industry-leading channel manager helps clients boost property visibility and increase bookings while saving time. Say goodbye to manually updating your rates and availability. innRoad's direct connection to OTA's is synced in real-time and has no 3rd parties to slow things down. Our connection to 100's of the top online travel agents keeps your property safe from over-bookings and miss...
About innRoad View website
Founded in 2007 | Headquarters in New York, NY | 137 employeesinnRoad is a Software-as-a-Service (SaaS) hotel software solution that seamlessly integrates property management, global distribution, bookings and marketing–...
Other Products by innRoad
1/2
Integrates with
- Metasearch & Ad Tech
- Hotel Bedbanks
- Hotel Management Software
Need a custom integration?
What customers love about innRoad Channel Manager
92% recommend
Operator
InnRoad customer service is thorough, prompt, effective and exceptional. Their team is well trained, great to help problem solve and engineer solutions custom to my property. I can reach support 24/7 and am very, very ...
Manager in
Support Services are excellent! InnRoad provides us a "big time" look and feel even though we are a small boutique Extended Stay Hotel.
Owner/GM
InnRoad offers an excellent property management software system and top notch service. The software is very user friendly which makes training a breeze for new employees. Their booking page is great and they even match u...
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
innRoad offers best-in-class hotel property management software. Their all-in-one product suite gives hotel owners all the tools they need to run an efficient operation and increase overall bookings.
by Pat McManus (Data Point Partners) on December 08, 2021
See more answers (2)
Question:
What differentiates this product or service from the competition?
Answer:
innRoad has an intense customer focus and prides themselves in their customer support. Unlike most competitors, they offer 24/7 live support. They work very closely with the customer through onboarding process and once live.
by Pat McManus (Data Point Partners) on December 08, 2021
See more answers (2)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Even if you are not actively in the market for a new hotel PMS, it is worth taking the time to see a demo of the innRoad product. You may see what you are missing, and you will have that information in mind for future consideration.
by Pat McManus (Data Point Partners) on December 08, 2021
See more answers (2)
Recommended by
Pat McManus
Founder @ Data Point Partners
Cusic Daniels
President @ Thurman Hotel Consultants
Cusic Daniels
President @ Thurman Hotel Consultants
Features
Want to go behind the scenes and see how innRoad Channel Manager works?
Clients & references
References & testimonials
"This software increased efficiency and exposure quickly enabling us to sell all our inventory. innRoad continues to innovate with new features and functions being added frequently. The people are the...
Featured partners
innRoad doesn’t have any featured partners
Case studies
- innRoad helps first-time operators win top accolades
- STOWAWAY
- Bed & Breakfast & Inns in Tustin
Awards & Certifications
Active Markets
MARKETS SERVED
- Central America
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- United States of America
- Canada
- United Kingdom
- Trinidad and Tobago
- Mexico
- Belize
May 10, 2022
innRoad Channel Manager Review: Fantastic Property Management System
Managing Director from Resorts in Bancroft (Canada)
Recommend
8/10
What do you like most?
-Fantastic tape chart that allows you to see all guest clearly that is colour coded, easy folios, super easy customer support and will help you easily set up integrations.
What do you dislike or think could be improved?
-security could use some improvement as the credit cards are on the system and needs to have more security when calling in.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
April 28, 2022
innRoad Channel Manager Review: Overall a good software
Manager from Other in Fort Myers Beach (United States of America)
Recommend
7/10
What do you like most?
I like that it is real time integration also Ilike that I don't have to do the audit every day. The tape chart is very well done and user friendly.
What do you dislike or think could be improved?
I believe the report area is not great. Would like few more options with reports. Also costumer service could return phone call better.
Customer Support
3
Ease of Use
4
Value for money
4
Implementation
n/a
April 25, 2022
innRoad Channel Manager Review: Easy to use and great support
Owner from Other in Evergreen (United States of America)
Recommend
9/10
What do you like most?
Easy to use booking engine that integrates well with our website. Allows us to integrate with 3rd party channel managers easily. Clear reservations system with color coding which works well for our busine...
What do you dislike or think could be improved?
Session management should be improved so that you do not have to re-login multiple times during the day. Would also like the ability to make rate changes easier.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
April 23, 2022
innRoad Channel Manager Review: Excellent Hotel Management Software for Hotels
Owner/Director from Boutiques in (United Kingdom)
Recommend
10/10
What do you like most?
Easily integrate and manage from one central system a number of channel managers and direct bookings via the InnRoad Booking Engine. Easy to use Hotel Management Software and guest/client interface, which...
What do you dislike or think could be improved?
Initial set up and integration with channel managers was lengthy and involved quite a bit of personal time, and knowledge to get to understand the system.
Customer Support
5
Ease of Use
4
Value for money
5
Implementation
4
April 19, 2022
innRoad Channel Manager Review: 3 Resorts
Regional Director from Resorts in Teakettle (Belize)
Recommend
10/10
What do you like most?
Great customer support, very easy platform to use, constantly updating and improving the platform. I manage 3 resorts and all of them on the same platform.
What do you dislike or think could be improved?
1. able to make changes on quotes instead of recreating one2. easier to do advanced search, nothing else at this time.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
April 17, 2022
innRoad Channel Manager Review: Terriable
Owner from Bed & Breakfast & Inns in Buxted (United Kingdom)
Recommend
0/10
What do you like most?
I cannot think of anything that is good about. Fairly cheap I guess, but costs more in the long run with the amount of errors so probably not even that.
What do you dislike or think could be improved?
It just doesn't work. Constant issues with pretty much all parts of the system. It is so slow and error ridden the staff cant even book people in direct. They have to write it down on paper and then trans...
Customer Support
2
Ease of Use
1
Value for money
2
Implementation
3
Pricing
innRoad hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Recent News & Content
Recent articles
innRoad doesn’t have any recent coverage yet
Recent press releases
Resources & reports
innRoad doesn’t have any free e-books or reports available
Popular innRoad Channel Manager Integrations
Canary Digital Authorizations
Cyber Security & Fraud PreventionEliminate fraud and chargebacks at your property with the world's top rated credit card authorization solution.
innRoad
Property Management SystemsIncrease Your Bookings & Your Room Revenue. 24/7 Live Support, Easy Set-Up, & No Hidden Fees.
Canary Contactless Check-In
Contactless Check-inImprove the guest experience, increase revenue and streamline operations with Contactless Check-In™ from Canary, the world's most popular self-service check-in solution.
Owner
Six years ago I bought a small 9 room motel and was handed a binder with paper pages filled with booking details to include credit card numbers. This lasted two years before I realized it had to go. I needed multiple emp...