Ratings Snapshot
91%
Recommend
#8
Popularity index
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #8 out of 94 in Channel Managers
Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.4/5
Customer Support
4.6/5
Verified Customer Support
innRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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Most popular for
innRoad Channel Manager Overview
innRoad Channel Manager Overview
innRoad's industry-leading channel manager helps clients boost property visibility and increase bookings while saving time. Say goodbye to manually updating your rates and availability. innRoad's direct connection to OTA's is synced in real-time and has no 3rd parties to slow things down. Our connection to 100's of the top online travel agents keeps your property safe from over-bookings and miss...
About innRoad View website
Founded in 2007 | Headquarters in New York, NY | 137 employeesinnRoad is a Software-as-a-Service (SaaS) hotel software solution that seamlessly integrates property management, global distribution, bookings and marketing–...
Other Products by innRoad
1/2
Integrates with
- Metasearch & Ad Tech
- Hotel Bedbanks
- Hotel Management Software
Need a custom integration?
What customers love about innRoad Channel Manager
91% recommend
Operator
InnRoad customer service is thorough, prompt, effective and exceptional. Their team is well trained, great to help problem solve and engineer solutions custom to my property. I can reach support 24/7 and am very, very ...
Manager in
Support Services are excellent! InnRoad provides us a "big time" look and feel even though we are a small boutique Extended Stay Hotel.
Owner/GM
InnRoad offers an excellent property management software system and top notch service. The software is very user friendly which makes training a breeze for new employees. Their booking page is great and they even match u...
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
innRoad offers best-in-class hotel property management software. Their all-in-one product suite gives hotel owners all the tools they need to run an efficient operation and increase overall bookings.
by Pat McManus (Data Point Partners) on December 08, 2021
See more answers (2)
Question:
What differentiates this product or service from the competition?
Answer:
innRoad has an intense customer focus and prides themselves in their customer support. Unlike most competitors, they offer 24/7 live support. They work very closely with the customer through onboarding process and once live.
by Pat McManus (Data Point Partners) on December 08, 2021
See more answers (2)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Even if you are not actively in the market for a new hotel PMS, it is worth taking the time to see a demo of the innRoad product. You may see what you are missing, and you will have that information in mind for future consideration.
by Pat McManus (Data Point Partners) on December 08, 2021
See more answers (2)
Recommended by
Pat McManus
Founder @ Data Point Partners
Cusic Daniels
President @ Thurman Hotel Consultants
Cusic Daniels
President @ Thurman Hotel Consultants
Features
Want to go behind the scenes and see how innRoad Channel Manager works?
Clients & references
References & testimonials
"This software increased efficiency and exposure quickly enabling us to sell all our inventory. innRoad continues to innovate with new features and functions being added frequently. The people are the...
Featured partners
innRoad doesn’t have any featured partners
Case studies
- How By the Sea Guests B&B and Suites Doubled Their Revenue within One Year
- By the Sea Guests B&B and Suites
- How Alpen Way Chalet Lodge Increased Efficiency and Customer Service by Utilizing innRoad's All-in-1 Software
- Alpen Way Chalet Mountain Lodge
Awards & Certifications
Active Markets
MARKETS SERVED
- Central America
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- United States of America
- United Kingdom
- Canada
- Trinidad and Tobago
- Mexico
- Belize
November 15, 2022
innRoad Channel Manager Review: Best Property Management System!
Front Desk Clerk from Motels in Gloucester (United States of America)
Recommend
10/10
What do you like most?
innRoad is by far the best All-In-One Property Management System that we have ever used. (And we have been in business for over 25 years!) InnRoad has helped us to boost occupancy, streamline operations, ...
What do you dislike or think could be improved?
The technical team is always working to improve the system. They always resolve any issues that may arise. Love this PMS. Thank you.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 08, 2022
innRoad Channel Manager Review: InnRoad review
Owner from Resorts in (United States of America)
Recommend
3/10
What do you like most?
I like the price of the software and the ability to see multiple rooms at once for larger groups that would like to book multiple rooms.
What do you dislike or think could be improved?
The software seems very behind the times- few good integration options (for door locks, marketing software, Zapier) , no API, poor User interface. Nice to have 24/7 support, but support sometimes is hard ...
Customer Support
3
Ease of Use
3
Value for money
4
Implementation
3
November 08, 2022
innRoad Channel Manager Review: Great bang for your buck!
IT from Other in Las Vegas (United States of America)
Recommend
9/10
What do you like most?
What I like most about innroad is the customer service. The are very fast responders and fix the issue right the first time !
What do you dislike or think could be improved?
Sometimes we have latency when going from item to item in the PMS. It isnt slow just somtimes has small latency between pages
Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4
November 07, 2022
innRoad Channel Manager Review: Great bang for your buck !
IT Admin from Other in Las Vegas (United States of America)
Recommend
9/10
What do you like most?
What I like most about innroad is the customer service. The are very fast responders and fix the issue right the first time !
What do you dislike or think could be improved?
Sometimes we have latency when going from item to item in the PMS. It isnt slow just somtimes has small latency between pages
Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4
October 11, 2022
innRoad Channel Manager Review: Great system, but not quite ready for the UK.
Owner from Bed & Breakfast & Inns in (United Kingdom)
Recommend
7/10
What do you like most?
Great product, excellent reports and fairly easy system to use. Support is great, someone is always available to help.Like the housekeeping report too.
What do you dislike or think could be improved?
When guests book they do not provide the CVV on the credit card, despite collecting the info from the guests. They seem hesitant to resolve this issue. I’ve been chasing this up now for over 4 months.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
3
October 11, 2022
innRoad Channel Manager Review: Great Hotel/Motel Software
InnKeeper from Motels in Falmouth (United States of America)
Recommend
10/10
What do you like most?
When we started with InnRoad - we did not have an online booking engine. They helped us get online, link our channel accounts and be more connected. Their 24/7 support is amazing, and everyone we have dea...
What do you dislike or think could be improved?
The only thing that is a bit cumbersome is the group feature - but once you learn it it is fine!
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
Pricing
innRoad hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Recent News & Content
Recent articles
innRoad doesn’t have any recent coverage yet
Recent press releases
Resources & reports
innRoad doesn’t have any free e-books or reports available
Popular innRoad Channel Manager Integrations
Canary Digital Authorizations
Cyber Security & Fraud PreventionEliminate fraud and chargebacks at your property with the world's top rated credit card authorization solution.
Canary Contactless Check-In
Contactless Check-inImprove the guest experience, increase revenue and streamline operations with Contactless Check-In™ from Canary, the world's most popular self-service check-in solution.
innRoad
Property Management SystemsIncrease Your Bookings & Your Room Revenue. 24/7 Live Support, Easy Set-Up, & No Hidden Fees.
Owner
Six years ago I bought a small 9 room motel and was handed a binder with paper pages filled with booking details to include credit card numbers. This lasted two years before I realized it had to go. I needed multiple emp...