Rezcontrol PMS (by Avon Data) vs. CiHMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can make or break your hotel’s day-to-day operations and long-term growth. Avon Data’s Rezcontrol PMS and CiHMS both aim to streamline management tasks, but they differ significantly in scale, features, and market presence. Your decision depends on your hotel’s size, operational complexity, and specific needs—are you after a highly customizable, feature-rich platform, or a straightforward solution with strong support?

Rezcontrol boasts a limited review base but with glowing, recent feedback emphasizing its simplicity and customer service. CiHMS, with over 100 reviews, provides a broader feature set and a proven track record, especially in large or chain hotels. Do you prioritize recent user satisfaction and extensive functionality?

Is Rezcontrol PMS or CiHMS Better for Hotels?

Rezcontrol and CiHMS both aim to simplify hotel management, but their target markets and strengths differ. Rezcontrol offers an intuitive, easy-to-use interface designed for hotels that want a straightforward, control-focused system with reliable support. In contrast, CiHMS is more feature-dense, supporting complex operations like multi-channel reservations, advanced room allocations, and detailed revenue management.

Rezcontrol’s recent reviews (zero in the last six months) highlight its usability, customer support, and clear pricing, but it’s limited in features compared to CiHMS. CiHMS, with 101 reviews, is favored for its robust functionalities, especially in large resorts and city-center hotels, and its ability to automate many routine tasks. Are you looking for a simple, supportive PMS, or a feature-rich platform that scales with your hotel’s growth?

Rezcontrol PMS vs CiHMS: Which Should Your Hotel Choose?

If your hotel needs a streamlined, easy-to-implement PMS with excellent customer service, Rezcontrol is the better choice. It’s ideal for small to medium hotels seeking control over bookings, rates, and basic operations without the complexity of more extensive systems. Its high ease of use rating (5/5) and customer support satisfaction (also 5/5) make onboarding and daily management smoother.

If your hotel requires a comprehensive, multi-channel reservation system with advanced room allocation, detailed reporting, and automation features, CiHMS is the clear winner. It’s better suited for large resorts, city hotels, or chains that need extensive customization, multi-language support, and integrations. Its broad feature set (24 shared features plus additional unique ones) and large review base make it the more versatile choice for complex operations.

Is Rezcontrol PMS or CiHMS Easier to Use?

Rezcontrol scores a perfect 5/5 for ease of use, thanks to its intuitive, straightforward interface and smooth onboarding process. Its minimal learning curve and dedicated UK-based support help your team adopt the system quickly, with many reviews citing hassle-free setup and training.

CiHMS, while also highly rated at 4.9/5, faces some complexity due to its extensive features and customization options. Some users mention that initial training can be time-consuming, especially for staff unfamiliar with advanced reservation and revenue management tools. Edge: Rezcontrol PMS.

Which Has Better Features: Rezcontrol PMS or CiHMS?

Rezcontrol offers 15 features exclusive to its platform, including transactional emails, guest CRM, online check-in/out, and employee messaging—features designed to optimize guest engagement and streamline operations. It covers essential functionalities with a focus on operational efficiency and customer service.

CiHMS provides 9 unique features, such as a spa & wellness module, integrated CRS, multi-currency, multi-lingual support, and ancillary revenue tracking. Its core strength lies in advanced reservation management, automation, and multi-channel integration, making it suitable for more complex hotel environments.

Overall, Rezcontrol’s feature set is better suited for hotels prioritizing guest communication and operational control, while CiHMS offers more specialized tools for revenue optimization and multi-property management. Edge: Rezcontrol PMS.

Which Has Better Customer Support: Rezcontrol PMS or CiHMS?

Rezcontrol’s customer support earns a perfect 5/5 rating, with reviews praising personalized service, fast response times, and thorough onboarding. Its UK-based team offers support 365 days a year, making it highly reliable for hotel staff needing quick solutions.

CiHMS also maintains a top-tier rating (4.92/5), with users appreciating its professional, supportive team. Some reviews mention occasional minor bugs but highlight the support’s responsiveness and effectiveness during onboarding and ongoing use. Edge: Rezcontrol PMS.

Which Has More Integrations: Rezcontrol PMS or CiHMS?

Rezcontrol integrates with 12 verified partners, including major players like SiteMinder, STAAH, and GuestRevu, providing extensive options for channel management, POS, and guest engagement. Its broader integration ecosystem supports larger, multi-channel operations.

CiHMS offers 3 verified partners, including SiteMinder and Easyway, with fewer options but essential integrations for smaller setups. While it covers core needs, Rezcontrol’s larger partner network provides more flexibility for expanding or multi-platform hotel operations. Edge: Rezcontrol PMS.

Which Do Hoteliers Rate Higher: Rezcontrol PMS or CiHMS?

Rezcontrol has a very limited review count—just 6—but all are recent and highly positive, especially in customer support and ease of use. Conversely, CiHMS has 101 reviews, with a strong overall rating of 81.25/100, and is favored in larger hotel segments like resorts and city hotels.

For hoteliers in luxury, resort, or large-scale operations, CiHMS’s broad functionality and proven track record make it the more trusted choice. Smaller hotels or those prioritizing simplicity tend to rate Rezcontrol higher on user-friendliness. Overall, CiHMS’s larger, more recent review base makes it the more reliable rating source.

Edge: CiHMS.

How Much Do Rezcontrol PMS and CiHMS Cost?

Rezcontrol offers a fixed monthly fee of $1,000, with no hidden charges, implementation fees, or trial options. Its transparent pricing makes budgeting straightforward for small to medium hotels.

CiHMS’s base price is slightly lower at $900 per month, with no additional fees or trials disclosed. The slight price difference favors smaller hotels looking for a cost-effective, extensive platform. Neither system provides a free tier or trial, so evaluate value based on feature needs and support.

What Type of Hotel Should Use Rezcontrol PMS?

• Hotels that prioritize ease of use and quick onboarding, especially small and medium-sized properties.
• Teams seeking a control-focused PMS with essential features like bookings, rates, and guest communication.
• Hotels that want a fixed, predictable monthly fee with no hidden costs.
• Hotels looking for excellent customer service, especially those in the UK or with a similar operational model.

Not ideal if your hotel needs advanced automation, multi-channel distribution, or extensive customization—Rezcontrol’s feature set is more limited.

What Type of Hotel Should Use CiHMS?

• Large resorts, city hotels, or hotel chains managing multiple properties.
• Hotels requiring advanced room allocation, multi-channel reservations, and revenue management.
• Teams needing detailed reporting, automation, and multi-lingual/multi-currency support.
• Hotels aiming to integrate with a broad range of sales and distribution channels.

Not ideal if your hotel is small, boutique, or prefers a minimalist system—CiHMS's breadth of features might be overwhelming for simple operations or limited budgets.

Rezcontrol PMS vs CiHMS: The Bottom Line for Hotels

Rezcontrol offers a straightforward, control-oriented PMS with a focus on customer service and ease of use. Its limited but highly-rated feature set makes it ideal for small to medium hotels seeking simplicity and reliable support.

CiHMS provides a comprehensive, multi-feature system proven in large or complex hotel operations. It’s better suited for resorts, city hotels, and chains that need automation, extensive integrations, and detailed reporting.

If your hotel values simplicity, support, and transparent pricing, Rezcontrol is the smarter choice. For hotels needing advanced functionalities, automation, and a large user base, CiHMS delivers the proven scalability and features.

Ultimately, choose Rezcontrol if ease and support are your priority; opt for CiHMS if your operations demand depth and automation.

Note: This comparison is based on recent reviews, feature sets, and market data. Ensure your decision aligns with your hotel’s size, complexity, and future growth plans.