The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 276 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
SHR Group shines when it comes to proactive client management — especially for brand properties (4.8/5) .
Kollective shines in ease of use and ROI , with exclusive features like Review Widgets and Blog Post Composer.
Side-by-side ratings based on 276 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | From $900/mo | From $1,500/mo |
| Verified Reviews | 262 | 14 |
After analyzing 276 verified reviews, SHR Group users most value its proactive client management, website design, reporting and analytics, while Kollective users highlight . Click any theme to see what reviewers say.
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Proactive Client Management
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Website Design
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Reporting and Analytics
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Digital Marketing
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Voucher System
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Template Limitations
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How each product ranks among Website Design vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #9 30 reviews | #11 8 reviews |
| Mid-Size (25-74 rooms) ▾ | #1 208 reviews | #27 2 reviews |
| Large (75-199 rooms) ▾ | #6 13 reviews | — |
| X-Large (200+ rooms) | #14 1 reviews | — |
By Property Type
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| Boutique ▾ | #4 115 reviews | #15 9 reviews |
| Luxury ▾ | #2 163 reviews | #15 7 reviews |
| Branded / Chain ▾ | #2 84 reviews | — |
| Extended Stay ▾ | #4 16 reviews | #22 0 reviews |
By Region
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| North America ▾ | #11 8 reviews | — |
| Europe ▾ | #2 244 reviews | #12 9 reviews |
| Asia Pacific ▾ | #6 5 reviews | — |
You’re evaluating two website design solutions: SHR Website Design by SHR Group and Kollective Web Design by Kollective. Both aim to enhance your hotel’s digital presence, but they differ significantly in approach, features, support, and market reach. Your team needs a clear understanding of which product aligns best with your hotel’s size, segment, and digital goals.
SHR Group offers a mature, data-driven platform with extensive reviews and a strong global presence, primarily targeting larger and more diverse hotel portfolios. Kollective, meanwhile, provides bespoke WordPress-based websites with a focus on boutique hotels and resorts, emphasizing flexibility and personalized service. Which of these solutions will help your hotel stand out and deliver measurable results?
Both solutions aim to improve your online presence, but SHR Group’s platform is backed by a robust ecosystem, boasting 169 reviews and a 4.87/5 overall rating—significantly higher and more recent than Kollective’s 13 reviews with a 0/5 score. Its data-backed, industry-specific approach ensures your website is optimized for user engagement and conversion.
Kollective, on the other hand, has a simpler, more flexible offering built on WordPress, with only 13 reviews and no recent data, making it harder to assess its current performance or client satisfaction. While Kollective’s focus on boutique hotels might appeal if you want highly customized designs, SHR’s broader track record indicates more proven results. Which product provides the confidence and reliability your hotel needs?
If your hotel operates in a highly competitive market, needs extensive integrations, and values proven results, SHR Group is the better choice. Its extensive ecosystem, proven ROI, and high review scores make it suitable for larger hotels or chains seeking a sophisticated, data-driven website.
If you’re a boutique hotel, resort, or independent property prioritizing bespoke design, flexibility, and a WordPress foundation, Kollective may appeal. However, with only 13 reviews and no recent feedback, its long-term reliability and scalability are less certain. For proven performance and comprehensive support, SHR is the safer bet.
SHR Group’s platform scores 4.69/5 for ease of use, with onboarding rated at 4.66/5. Reviewers mention that despite some initial complexity, the system’s design and support make it manageable, especially with their dedicated account management team.
Kollective scores a perfect 5/5 in ease of use and onboarding, thanks to its familiar WordPress base and straightforward customization. However, the limited review data and absence of recent feedback make it harder to gauge how smoothly your team will adopt Kollective in practice.
Edge: Kollective.
SHR Group offers 14 shared features, including advanced analytics, dynamic content, and marketing tools, but lacks features exclusive to Kollective. Kollective provides 5 unique features such as Review Widgets, Blog Post Composer, Whitelabel Capabilities, Google AMP Markup, and Storefront/Voucher Functionality—more suited for engaging content and marketing.
If your hotel needs deep analytics, AI-driven personalization, and extensive integration, SHR’s feature set is more comprehensive. For boutique or independent hotels emphasizing content marketing and guest engagement, Kollective’s specialized features may suffice.
Edge: SHR Group.
SHR Group’s support ratings are nearly perfect at 4.85/5, with reviews praising their proactive approach, knowledgeable team, and detailed reporting. Clients commend their responsiveness and strategic guidance, especially in complex integrations.
Kollective also scores a perfect 5/5 in support and onboarding, with reviews highlighting prompt communication, personalized attention, and ongoing assistance. Given the small sample size and lack of recent reviews, SHR’s support reputation remains more validated across a broader client base.
Edge: SHR Group.
The 169 reviews for SHR Group show a 4.87/5 rating, with recent reviews emphasizing excellent support, improved revenue, and user-friendly designs. Hoteliers in diverse segments, particularly city center and resort properties, rate SHR highly, reflecting proven satisfaction.
Kollective’s 13 reviews all rate 0/5, which suggests either outdated or unverified feedback, making it impossible to assess current client satisfaction. Based on available data, SHR’s higher, more recent ratings clearly position it as the preferred choice.
Edge: SHR Group.
SHR Group’s base price is $900, with no hidden fees or monthly charges, offering a straightforward pricing model aimed at larger hotels seeking a comprehensive solution.
Kollective’s starting price is $1,500, also without hidden fees, but it reflects a more customized, boutique-oriented approach. The higher cost may be justified by specialized features and bespoke design but could be a barrier for smaller properties.
Not ideal if:
Not ideal if:
In essence, SHR Website Design offers a mature, data-supported platform with a track record of boosting revenue and engagement, especially for larger or multi-property hotel groups. Its extensive ecosystem, proven results, and high review scores make it a dependable choice for hotels seeking reliable, scalable web solutions.
Kollective Web Design excels in delivering highly personalized, WordPress-based websites tailored for boutique properties and resorts. Its focus on content marketing, ease of use, and flexibility suit smaller or independent hotels that want a unique, visually appealing online presence.
Choose SHR if your hotel needs a proven, comprehensive digital solution with extensive support and integrations. Opt for Kollective if you prioritize bespoke design, content flexibility, and a more boutique-oriented approach, understanding that less review data makes long-term reliability harder to gauge.
Ultimately, for hotels seeking assured quality backed by broad client experience and recent positive reviews, SHR Group is the clear leader.
Website Design pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $900/mo | From $1,500/mo |
According to HTR's product database, SHR Website Design and Kollective Web Design share 14 features. Here are the key differences — features one has that the other lacks.
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| Blog Post Composer | ||
| Google AMP Markup | ||
| Review Widgets | ||
| Storefront/Voucher Functionality | ||
| Whitelabel Capability |
We analyzed 3 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Our results and KPIs from booking engine to digital reinforce the effectiveness of our partnership and SHR Group's exceptional technology."
No published case study for this goal yet.
What hoteliers love
Clients commend the dedicated client management team for their proactive and responsive support. Account managers are often described as knowledgeable... Clients commend the dedicated client management team for their proactive and responsive support. Account managers are often described as knowledgeable, invested in client success, and ready with insights and recommendations to drive business growth.
SRH Group is highly regarded for its modern, visually striking, and user-friendly website designs that enhance the guest booking experience. Clients n... SRH Group is highly regarded for its modern, visually striking, and user-friendly website designs that enhance the guest booking experience. Clients noted that these designs have significantly contributed to increased visibility and higher conversion rates. However, some clients expressed a need for more flexibility in customization and quicker turnaround times.
The extensive and in-depth reporting features provided by SRH Group are consistently praised, offering clear insights into performance trends and acti... The extensive and in-depth reporting features provided by SRH Group are consistently praised, offering clear insights into performance trends and actionable data that help hoteliers make informed decisions. Users find these reports crucial for strategy adjustments and performance tracking.
Where hoteliers push back
The voucher system implemented by SRH Group received mixed reviews. While appreciated for driving additional revenue, several users highlighted areas... The voucher system implemented by SRH Group received mixed reviews. While appreciated for driving additional revenue, several users highlighted areas for potential enhancements, including easier voucher management and partial redemptions.
While SRH Group's templates are generally praised for being visually appealing, some users find them restrictive and desire more options for customiza... While SRH Group's templates are generally praised for being visually appealing, some users find them restrictive and desire more options for customization to better reflect their unique brand identities.
Ranks higher for
Unique capabilities
Where the ratings diverge most
It depends on your requirements. SHR Website Design and Kollective Web Design share many core Website Design features, but each has unique capabilities. SHR Website Design offers 81 verified integration partners, while Kollective Web Design offers 2. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Kollective Web Design leads in ease of use at 5.0/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
SHR Website Design: No. Kollective Web Design: No. Neither product currently offers a free tier. Most Website Design vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. SHR Group has an HT Score of 43 and Kollective has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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