The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 268 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
SHR Group shines in customer support and ROI — especially for brand properties (4.8/5) .
roommaster shines , with exclusive features like Review Widgets and Storefront/Voucher Functionality.
Side-by-side ratings based on 268 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | From $900/mo | From $200/mo |
| Verified Reviews | 262 | 6 |
After analyzing 268 verified reviews, SHR Group users most value its proactive client management, website design, reporting and analytics, while roommaster users highlight . Click any theme to see what reviewers say.
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Proactive Client Management
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Website Design
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Reporting and Analytics
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Digital Marketing
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Voucher System
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Template Limitations
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How each product ranks among Website Design vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #9 30 reviews | #20 1 reviews |
| Mid-Size (25-74 rooms) ▾ | #1 208 reviews | #14 4 reviews |
| Large (75-199 rooms) ▾ | #6 13 reviews | #21 1 reviews |
| X-Large (200+ rooms) | #14 1 reviews | #19 0 reviews |
By Property Type
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| Boutique ▾ | #4 115 reviews | #16 3 reviews |
| Luxury ▾ | #2 163 reviews | #30 1 reviews |
| Branded / Chain ▾ | #2 84 reviews | #17 2 reviews |
| Extended Stay ▾ | #4 16 reviews | #21 0 reviews |
By Region
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| North America ▾ | #11 8 reviews | #7 6 reviews |
| Europe ▾ | #2 244 reviews | #23 0 reviews |
| Asia Pacific ▾ | #6 5 reviews | — |
| Middle East | — | #12 0 reviews |
When evaluating hotel website design platforms, your goal is to select a solution that aligns with your operational needs, enhances your online presence, and drives direct bookings. Both SHR Website Design and roommaster Hotel Website Builder aim to help your hotel stand out online, but they approach this objective differently. SHR Group offers a highly rated, comprehensive service backed by a large volume of recent reviews, whereas roommaster provides a more affordable, straightforward website builder with limited user feedback. Which platform better serves your hotel’s specific demands?
SHR Website Design primarily targets hotels seeking custom, data-driven website development. Its sophisticated design process emphasizes guest experience, with a focus on engaging interfaces and tailored content. Conversely, roommaster’s platform offers ready-made templates and AI-powered content tools for quick deployment, ideal for hotels needing a simple, cost-effective solution.
Both products aim to reduce reliance on OTAs and increase direct bookings, but SHR’s platform is more comprehensive in its features and integration options. Are you prioritizing deeply customized, high-performance websites or quick, budget-friendly setups? The answer depends on your hotel’s size, brand positioning, and resources for ongoing management.
If your hotel needs a highly personalized website that reflects your unique brand identity and caters to a sophisticated guest experience, SHR Website Design is your better choice. Its advanced analytics, marketing tools, and extensive integration options ensure your site can adapt and grow with your business, making it ideal for mid-sized to large hotels, resorts, or brands investing in digital differentiation.
If budget constraints, speed of deployment, and ease of use are your priorities, roommaster’s platform is more suitable. It’s perfect for small hotels, independent properties, or properties with limited technical staff who want a visually appealing website without complex customization needs.
In summary, choose SHR if you value tailored design, data insights, and a robust support network. Opt for roommaster if affordability, simplicity, and quick deployment are your main concerns.
Both platforms score highly on ease of use, with SHR Group rated 4.69/5 and roommaster slightly higher at 4.83/5. SHR’s onboarding takes a bit more time due to its customization options and deeper integrations, but users find the learning curve manageable thanks to comprehensive support. Many reviewers highlight SHR’s intuitive interfaces and user-centric design, though some mention initial complexity.
roommaster’s user interface is straightforward, with a drag-and-drop builder that requires minimal technical skill. Its AI-powered content creation simplifies website setup, allowing hoteliers to launch quickly. Reviews praise roommaster’s platform for being “easy to navigate,” with a faster onboarding process.
Edge: roommaster.
SHR Website Design offers 14 shared features, with no exclusive features listed, but it excels in areas like advanced analytics, marketing tools, and deep integration options. Its custom design capabilities and marketing automation set it apart, especially for hotels seeking a tailored online strategy.
roommaster’s platform includes 4 unique features not found in SHR: review widgets, storefront/voucher functionality, Google AMP markup, and a blog post composer. Its AI content creation and built-in SEO tools focus on boosting direct reservations and simplifying content management.
Edge: SHR Website Design, due to its broader and more advanced feature set tailored for strategic growth.
SHR Group’s customer support scores 4.85/5, with numerous reviews praising its prompt, knowledgeable, and personalized assistance. Clients often mention their account managers' proactive approach, guiding them through complex setups and offering strategic advice.
roommaster’s support scores 4.33/5, with some users reporting support as responsive but less detailed. Reviewers appreciate the platform’s simplicity, but note that support can sometimes be slower during busy periods.
Edge: SHR Website Design.
SHR Group’s 169 reviews with a 4.87/5 overall rating demonstrate high user satisfaction, especially among boutique and city-center hotels. Recent reviews confirm ongoing positive experiences, with many praising its ROI and marketing tools.
roommaster’s 6 reviews with a 0/5 rating suggest very limited user feedback and experience. The lack of recent reviews makes it difficult to assess current satisfaction levels.
Edge: SHR Website Design.
SHR’s pricing starts at $900 per month, with no mention of a trial or freemium model. Its higher price reflects its comprehensive features, custom design, and extensive support.
roommaster charges a base price of $200, with no trial options. Its lower cost makes it accessible for smaller hotels or those with tight budgets, but may limit customization and advanced features.
Not ideal if:
Not ideal if:
SHR Website Design excels in delivering tailored, feature-rich websites backed by extensive support and proven results, making it ideal for hotels aiming for a competitive online presence. Its higher price point reflects its comprehensive capabilities, which are suitable for mid-sized and larger properties with dedicated marketing resources.
roommaster offers an accessible, easy-to-use website builder that emphasizes rapid deployment and cost savings. Its AI-powered content and basic customization are perfect for small hotels or independents seeking a quick online upgrade.
If your hotel values customization, data-driven marketing, and ongoing support, SHR is the clear choice. Conversely, if affordability and simplicity top your list, roommaster provides a viable alternative, albeit with limited user feedback and fewer advanced features.
Website Design pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $900/mo | From $200/mo |
According to HTR's product database, SHR Website Design and roommaster Hotel Website Builder share 14 features. Here are the key differences — features one has that the other lacks.
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| Blog Post Composer | ||
| Google AMP Markup | ||
| Review Widgets | ||
| Storefront/Voucher Functionality |
We analyzed 3 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Our results and KPIs from booking engine to digital reinforce the effectiveness of our partnership and SHR Group's exceptional technology."
No published case study for this goal yet.
What hoteliers love
Clients commend the dedicated client management team for their proactive and responsive support. Account managers are often described as knowledgeable... Clients commend the dedicated client management team for their proactive and responsive support. Account managers are often described as knowledgeable, invested in client success, and ready with insights and recommendations to drive business growth.
SRH Group is highly regarded for its modern, visually striking, and user-friendly website designs that enhance the guest booking experience. Clients n... SRH Group is highly regarded for its modern, visually striking, and user-friendly website designs that enhance the guest booking experience. Clients noted that these designs have significantly contributed to increased visibility and higher conversion rates. However, some clients expressed a need for more flexibility in customization and quicker turnaround times.
The extensive and in-depth reporting features provided by SRH Group are consistently praised, offering clear insights into performance trends and acti... The extensive and in-depth reporting features provided by SRH Group are consistently praised, offering clear insights into performance trends and actionable data that help hoteliers make informed decisions. Users find these reports crucial for strategy adjustments and performance tracking.
Where hoteliers push back
The voucher system implemented by SRH Group received mixed reviews. While appreciated for driving additional revenue, several users highlighted areas... The voucher system implemented by SRH Group received mixed reviews. While appreciated for driving additional revenue, several users highlighted areas for potential enhancements, including easier voucher management and partial redemptions.
While SRH Group's templates are generally praised for being visually appealing, some users find them restrictive and desire more options for customiza... While SRH Group's templates are generally praised for being visually appealing, some users find them restrictive and desire more options for customization to better reflect their unique brand identities.
Ranks higher for
Ranks higher for
Unique capabilities
Where the ratings diverge most
It depends on your requirements. SHR Website Design and roommaster Hotel Website Builder share many core Website Design features, but each has unique capabilities. SHR Website Design offers 81 verified integration partners, while roommaster Hotel Website Builder offers 56. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. roommaster Hotel Website Builder leads in ease of use at 4.8/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
SHR Website Design: No. roommaster Hotel Website Builder: No. Neither product currently offers a free tier. Most Website Design vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. SHR Group has an HT Score of 43 and roommaster has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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