The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 105 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Ayenda shines .
Sirvoy shines in ease of use and customer support , with exclusive features like Transactional Emails (booking, folios, etc) and Guest Communication (SMS Messaging).
Side-by-side ratings based on 105 verified hotelier reviews on HTR.
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| Ease of Use |
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| Value for Money |
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| Starting Price | Contact sales | From $200/mo |
| Verified Reviews | 0 | 105 |
After analyzing 105 verified reviews, Ayenda users most value its , while Sirvoy users highlight customer support, ease of use, reservation management. Click any theme to see what reviewers say.
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Customer Support
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Ease of Use
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Reservation Management
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User Interface and Design
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Functionality Limitations
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Customization and Adaptability
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Cost and Value for Money
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Ayenda |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #22 36 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #48 3 reviews |
| Large (75-199 rooms) | — | #46 1 reviews |
| X-Large (200+ rooms) | — | #27 1 reviews |
By Property Type
| Segment | Ayenda |
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|---|---|---|
| Boutique ▾ | — | #29 21 reviews |
| Luxury ▾ | — | #37 7 reviews |
| Branded / Chain | — | #42 4 reviews |
| Extended Stay | — | #35 3 reviews |
By Region
| Segment | Ayenda |
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|---|---|---|
| North America ▾ | — | #23 16 reviews |
| Europe ▾ | — | #16 31 reviews |
| Asia Pacific ▾ | — | #13 6 reviews |
| Middle East | — | #27 0 reviews |
Choosing between Ayenda by Ayenda and Sirvoy by Sirvoy hinges on your hotel’s specific needs and priorities. Both systems aim to streamline property management, but they diverge significantly in features, usability, and scale. Ayenda, with no recent reviews and a rating of 0, lacks the current user feedback necessary to evaluate its effectiveness. Sirvoy, on the other hand, boasts 95 reviews in the past six months with a high NPS score, making it the more reliable choice based on recent data.
Are you willing to invest in a platform with proven user satisfaction and ongoing support? Or are you exploring options without current feedback?
Ayenda’s current lack of recent reviews indicates limited adoption or support updates, raising concerns about its viability for live hotel management. Sirvoy’s recent reviews, totaling 32 in the last six months, underscore its active user base and continuous customer engagement. While Ayenda claims to manage bookings and reservations, the absence of verified reviews casts doubt on its functionality and effectiveness.
Sirvoy’s high ratings for ease of use (4.64/5) and customer support (4.85/5) reflect consistent positive experiences, unlike Ayenda’s zero scores. If your hotel prioritizes proven user satisfaction and support, Sirvoy clearly leads. Could Ayenda’s unverified claims meet your operational needs, or is proven stability essential?
For hotels seeking an intuitive, feature-rich PMS with active support and recent positive reviews, Sirvoy is the clear choice. Its 95 reviews in the past six months and high customer support score demonstrate ongoing user confidence.
If your hotel needs a straightforward, affordable system with excellent onboarding and customer service, Sirvoy’s 4.6/5 onboarding rating and 4.85/5 support ratings serve as strong indicators. Conversely, Ayenda’s lack of recent feedback makes it hard to recommend as a reliable solution. If you value proven support and feature updates, Sirvoy is the safer bet.
Sirvoy’s UI receives a high ease-of-use rating of 4.64/5, with users describing it as intuitive and simple to navigate. Support interactions are highlighted as prompt, helpful, and clear, making onboarding faster and smoother for your staff.
Ayenda, with a zero rating and no recent reviews, offers no data on usability or support. Without evidence of an accessible interface or reliable onboarding, Ayenda cannot compete with Sirvoy’s proven user-friendly design. Edge: Sirvoy.
Sirvoy offers an extensive suite of 43 features, including multi-lingual support, channel management, booking engine, guest CRM, online check-in/out, payment processing, and real-time reporting. These features enable comprehensive operational control and guest engagement.
Ayenda, by contrast, has no listed or verified features, making it impossible to determine its capabilities. With 43 features in Sirvoy, it clearly provides more tools to optimize your hotel operations. Edge: Sirvoy.
Sirvoy’s support rating of 4.85/5 underlines its reputation for responsive, helpful assistance. Reviews praise quick, thorough responses, with one user stating, “Support is excellent, and the system is super easy to use.”
Ayenda’s support is unverified, with no recent reviews or ratings to assess. Its absence of user feedback makes Sirvoy the superior choice for reliable, responsive customer service. Edge: Sirvoy.
Sirvoy integrates with 21 verified partners, including major channels like Booking.com, Expedia, and TrustYou, providing a broad ecosystem for reservations, reviews, and marketing. Its integrations support seamless operations across multiple platforms.
Ayenda has no verified integrations listed, limiting its potential for connectivity. For a hotel wanting extensive, reliable integrations, Sirvoy’s established partnerships are advantageous. Edge: Sirvoy.
Since Ayenda has no recent reviews, it cannot be rated by hoteliers today. Sirvoy’s 95 reviews in the last six months and a high NPS score of 9.41/5 reflect strong, current user satisfaction.
Reviews highlight Sirvoy’s ease of use and support, especially among small and mid-sized properties. Without recent feedback, Ayenda’s rating remains null, making Sirvoy the clear leader. Edge: Sirvoy.
Ayenda’s pricing details are unavailable, with no indication of free trials or plans. Sirvoy’s base price is $200/month, with a 30-day free trial, offering transparency for budgeting.
Given the lack of pricing info for Ayenda, it’s difficult to compare value directly. However, Sirvoy’s straightforward pricing and trial period provide a clear starting point for assessing ROI.
Not ideal if your property requires detailed analytics, extensive automation, or multi-channel connectivity. Ayenda’s lack of recent reviews and features likely make it unsuitable for mid-sized or growth-focused hotels.
Not ideal if your hotel requires highly advanced reporting, CRM features, or extensive automation beyond what Sirvoy offers. Its focus remains on small to mid-sized properties looking for practicality over complexity.
The core difference lies in their proven track records: Sirvoy boasts current, positive user feedback, extensive features, and active support, whereas Ayenda’s recent review silence raises questions about its ongoing viability.
If your hotel needs a trusted, well-supported platform with proven satisfaction, Sirvoy should be your choice. Its broad feature set and active user base make it suitable for most small to medium properties aiming to improve operational efficiency and guest experience.
However, if your hotel is a small, budget-conscious property with minimal automation needs and no requirement for integrations, and you’re comfortable taking a risk on unverified software, Ayenda might be an option — but be aware of the lack of recent validation.
In conclusion, for most hotels seeking a reliable, feature-rich PMS with current positive reviews, Sirvoy is the clear winner and the recommended choice.
According to HTR's product database, Ayenda and Sirvoy share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Ayenda |
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| Centralized user & role management | ||
| Direct billing | ||
| Guest Communication (SMS Messaging) | ||
| Multi-currency | ||
| Multi-lingual | ||
| Transactional Emails (booking, folios, etc) |
Showing top differences. 31 more features differ between these products.
What hoteliers love
Sirvoy receives high praise for its excellent customer support, noted for being responsive, helpful, and timely. Users appreciate the prompt assistanc... Sirvoy receives high praise for its excellent customer support, noted for being responsive, helpful, and timely. Users appreciate the prompt assistance, which facilitates problem resolution effectively.
Most users find Sirvoy highly intuitive and easy to navigate, which is particularly beneficial for those new to the hospitality industry. This simplic... Most users find Sirvoy highly intuitive and easy to navigate, which is particularly beneficial for those new to the hospitality industry. This simplicity allows for a smooth onboarding process without the need for extensive training.
Users highlight the system's efficiency in managing reservations and guest profiles. However, certain functionalities such as linking rooms into suite... Users highlight the system's efficiency in managing reservations and guest profiles. However, certain functionalities such as linking rooms into suites or offering package deals are noted as areas that require enhancement.
Where hoteliers push back
Some users express dissatisfaction with Sirvoy's reporting limitations, specifically the absence of a daily sales report and the need for improved fin... Some users express dissatisfaction with Sirvoy's reporting limitations, specifically the absence of a daily sales report and the need for improved financial and invoicing features. There's also feedback on the lack of advanced CRM options and difficulties in integrating upselling features.
Sirvoy allows for some degree of customization which users find helpful in tailoring the system to their specific property needs. Yet, a few users wis... Sirvoy allows for some degree of customization which users find helpful in tailoring the system to their specific property needs. Yet, a few users wish for more flexibility in invoice customization and dynamic billing options.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Ayenda and Sirvoy share many core Property Management Systems features, but each has unique capabilities. Ayenda offers 0 verified integration partners, while Sirvoy offers 21. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Sirvoy leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Ayenda: No. Sirvoy: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Ayenda has an HT Score of 0 and Sirvoy has 85. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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