Sirvoy vs. ThinkReservations PMS:
Which Is Right for You?

Is Sirvoy or ThinkReservations Better for Hotels?

Sirvoy and ThinkReservations both serve small to medium-sized hotels, B&Bs, and inns with cloud-based property management systems, but they diverge in feature depth and regional reach. Sirvoy targets a wide global market with presence across 49 countries, offering an all-in-one hospitality solution with a strong front desk focus and integrated channel manager. ThinkReservations concentrates on North America, particularly independent inns and boutique hotels, emphasizing operational efficiency, revenue growth, and guest communications.

Both products address the core challenge of handling bookings, availability, and guest communications while connecting to OTAs and simplifying daily administration. They reduce manual booking errors and help hotels maximize occupancy and revenue through integrated channel management and payment processing. However, Sirvoy leans toward accessible, straightforward operation with broad channel coverage, while ThinkReservations emphasizes revenue tools, reporting, and guest engagement for properties aiming to scale direct bookings and upsells.

Sirvoy vs ThinkReservations: Which Should Your Hotel Choose?

If you operate a small to medium-sized property outside North America, especially across Europe, Asia Pacific, or South America, Sirvoy is the better fit due to its presence in 49 countries and 21 verified integrations, including global channels like Booking.com and Expedia plus a dedicated channel manager. Its 157 reviews (61 recent) with a 4.8 rating reflect strong satisfaction among boutique hotels (4.7/5), B&Bs (4.7/5), and hostels (4.9/5).

If your hotel is an independent inn, boutique hotel, or B&B based in North America, ThinkReservations suits you better. It has 424 total reviews (38 recent) with a last-six-months rating of 4.9, showing strong current user approval. Its user base is 63% B&Bs and 10% boutique hotels, and it includes unique features like EPoS, automated night audit, and shift planning tailored for operations-heavy properties. Pricing and case studies from clients like Blue Tang Inn (52% revenue increase) support its effectiveness in U.S. markets.

For properties requiring extensive housekeeping tools, ThinkReservations’ mobile app and operational planning may be critical. Conversely, if your team values an integrated guest CRM, automated space optimization, or an ID scanner, Sirvoy’s unique features provide operational advantages. Both systems solve OTA synchronization and booking management well, but your location, property type, and feature priorities should drive your choice.

Is Sirvoy or ThinkReservations Easier to Use?

Both Sirvoy and ThinkReservations score highly for ease of use and onboarding, with Sirvoy rated 4.6 for ease of use and 4.6 for onboarding, while ThinkReservations scores 4.8 and 4.7 respectively. Reviewers frequently cite Sirvoy’s intuitive interface as ideal for owners and front desk staff with limited technical experience, praising the minimal training time and quick setup. One user highlighted how Sirvoy was “super easy to use” and had “awesome” support that helped get up and running.

ThinkReservations users emphasize its simplicity and daily operational smoothness. A reviewer described it as “so easy even a caveman like me can run this,” while others appreciated the clear calendar views and straightforward reservation adjustments. ThinkReservations also provides helpful training videos and responsive live support that smooths onboarding.

Although ThinkReservations edges Sirvoy slightly in numeric ratings, the difference is less than 0.3 and both products have large review samples, so ease of use is effectively even. Both systems enable front desk managers and GMs to adopt workflows quickly with minimal friction.

Edge: Even.

Which Has Better Features: Sirvoy or ThinkReservations?

Sirvoy offers 10 unique hotel-relevant features beyond the 33 shared with ThinkReservations, including payment requests, centralized guest messaging, automated space optimization, integrated ID & passport scanning, a housekeeping mobile app, rules-based room assignments, and online checkout. These features improve front desk efficiency by automating room allocation, speeding guest ID verification, and facilitating housekeeping workflows on mobile devices. The guest CRM supports personalized marketing and communication, enhancing guest relations.

ThinkReservations has 6 unique features not in Sirvoy: EPoS integration, automated night audit, a mobile app, ancillary revenue tracking, digital registration, and shift planning. These features focus on streamlining financial reconciliation, staff scheduling, and upselling operations. For hotels with complex operational needs like detailed shift management or restaurant integration, these tools reduce manual coordination and support revenue growth.

Sirvoy’s additional features benefit properties prioritizing guest messaging automation, flexible room assignments, and mobile housekeeping. ThinkReservations’ exclusive features favor hotels with heavy food & beverage operations, rigorous night auditing, and detailed staff management.

Edge: Sirvoy.

Which Has Better Customer Support: Sirvoy or ThinkReservations?

Sirvoy and ThinkReservations both receive excellent customer support ratings—4.9 and 4.8 respectively—with onboarding scores of 4.6 and 4.7. Numerous Sirvoy reviewers praise quick, knowledgeable help via live chat, noting support availability at “any time of the day” and responsive problem resolution. One user appreciated support clearing test data promptly before going live.

ThinkReservations users similarly report exceptional support, highlighting easy access to live agents, proactive guidance, and knowledgeable account managers familiar with innkeeping challenges. Reviewers say the team is “very accessible” and “responsive,” with helpful training videos complementing direct support.

While one ThinkReservations reviewer criticized mandatory two-step authorization as disruptive, this security feature demonstrates support’s prioritization of data protection. Both products’ support levels meet the needs of busy front desk teams requiring quick issue resolution.

Edge: Even.

Which Has More Integrations: Sirvoy or ThinkReservations?

Sirvoy leads with 21 verified integrations compared to ThinkReservations’ 17, a 24% difference meeting the threshold for an edge call. Both share connections with TrustYou and Tripadvisor, crucial for reputation management and channel exposure.

Sirvoy’s unique partners include major channel managers and revenue tools like Bookboost, RevControl, Zingle, SiteMinder, Revinate, Oaky by Plusgrade, HelloShift, Cloudbeds, Cendyn, and Benchmarking Alliance. These integrations support wide OTA connectivity, guest engagement, upselling, and housekeeping operations across diverse property types globally.

ThinkReservations’ unique integrations include Sojern, Whistle, Triptease, Canary Technologies, INTELITY, Airbnb, Expedia, CartStack, Hotelitix, and its own ThinkReservations tools. Notably, Airbnb and Expedia connectivity through ThinkReservations are strong for North American inns relying on these channels. Integration with INTELITY and Whistle supports guest experience platforms valued in boutique hotels.

Sirvoy’s broader integration network suits properties needing global OTA coverage and sophisticated upsell or housekeeping systems. ThinkReservations fits hotels prioritizing key North American distribution and guest experience tools.

Edge: Sirvoy.

Which Do Hoteliers Rate Higher: Sirvoy or ThinkReservations?

Both products maintain a 4.8 overall rating, with Sirvoy’s 157 reviews and ThinkReservations’ 424 reviews providing robust samples. Recent reviews—61 for Sirvoy and 38 for ThinkReservations—show Sirvoy maintains a stable 4.8 while ThinkReservations has a slightly higher recent rating of 4.9.

Segment ratings reveal ThinkReservations scores higher in B&Bs (4.9/5 across 375 reviews) and luxury hotels (4.9/5, 74 reviews), indicating strong operator satisfaction in these categories. Sirvoy leads in motels (5/5, 9 reviews), hostels (4.9/5, 15 reviews), and limited service hotels (4.7/5, 32 reviews), showing appeal to budget-conscious and smaller properties.

City center hotels rate ThinkReservations at 4.9/5 (44 reviews) versus Sirvoy at 4.4/5 (11 reviews), suggesting ThinkReservations’ calendar and operational tools better serve urban properties. Both products earn solid marks in resorts (Sirvoy 4.7, ThinkReservations 4.8).

In sum, ThinkReservations holds a slight edge for independent inns, luxury, and boutique hotels, while Sirvoy appeals more to hostels, motels, and budget properties. Both have strong loyalty, with likelihood to recommend at 95% and 97% respectively.

Edge: Even.

How Much Do Sirvoy and ThinkReservations Cost?

Sirvoy’s pricing starts at $200 with no implementation fees or per-room charges, making it accessible for small operations. It offers a 30-day trial but no freemium or flat monthly pricing.

ThinkReservations begins at $500, also with no implementation fees or per-room charges, and does not provide a trial. Both require monthly subscription payments but exact pricing tiers beyond base fees are not published.

Sirvoy’s lower starting price can be decisive for budget-conscious hotels or startups seeking a user-friendly, no-frills PMS. ThinkReservations’ higher base suggests a focus on properties expecting to leverage advanced features and integrations that justify investment.

What Type of Hotel Should Use Sirvoy?

• Hotels that operate small to medium-sized properties globally, especially outside North America, benefit from Sirvoy’s 49-country presence and channel manager connectivity.
• Teams prioritizing straightforward front desk workflows with centralized guest messaging and automated space optimization find Sirvoy’s unique features improve operational efficiency.
• Properties requiring flexible room assignment rules, integrated ID scanning, and a dedicated housekeeping mobile app gain workflow advantages with Sirvoy.
• Hotels seeking an affordable PMS solution with no implementation fees and a 30-day trial to minimize upfront risk.
• Bed & Breakfasts, hostels, motels, and limited service hotels rating Sirvoy highly (4.7-5/5) reflect its suitability for budget and leisure-focused accommodations.

Not ideal if:

• Your property needs advanced EPoS or night audit automation found only in ThinkReservations.
• You require mobile apps for front desk and operations beyond the housekeeping app.
• You want deep ancillary revenue tracking or shift planning features crucial for complex operations.

What Type of Hotel Should Use ThinkReservations?

• Independent inns, boutique hotels, and B&Bs, especially in North America, benefit from ThinkReservations’ strong regional presence and user base.
• Hotels aiming to increase direct bookings and upsell ancillary services leverage ThinkReservations’ integrated payment processing, booking engine, and revenue management case studies (e.g., 52% revenue increase at Blue Tang Inn).
• Properties with complex operational needs requiring shift planning, housekeeping workflow management, and automated night audit.
• Teams that value responsive, live-person customer support and extensive training resources.
• Hotels wanting connectivity to Airbnb, Expedia, and guest experience platforms like INTELITY.

Not ideal if:

• Your property operates outside North America with limited ThinkReservations regional coverage.
• You require integrated guest CRM and centralized messaging systems unique to Sirvoy.
• You seek a lower-cost PMS with a trial period before committing.

Sirvoy vs ThinkReservations: The Bottom Line for Hotels

Sirvoy and ThinkReservations both deliver cloud PMS platforms that simplify reservations, channel distribution, guest messaging, and daily hotel operations for small to medium properties. Sirvoy differentiates itself with a broader global footprint, more hotel-relevant unique features such as integrated ID scanning and automated space optimization, and a lower entry price with a trial option. ThinkReservations focuses on North American inns and boutique hotels, offering advanced operational tools like EPoS, automated night audit, and shift planning, supported by strong customer success stories driving revenue growth.

Choose Sirvoy if your hotel values a straightforward, cost-effective system with global channel manager integrations, flexible room assignment rules, and mobile housekeeping capabilities. It fits well for hostels, motels, and properties emphasizing operational simplicity and guest messaging automation.

Choose ThinkReservations if your property is in North America and you require an elevated operational platform with advanced financial controls, staff management, and guest communication tools. It excels at revenue optimization, direct booking growth, and detailed housekeeping and night audit workflows, favored by inns and boutique hotels.

Both products maintain excellent ease of use and support ratings, so your decision should rest on your property’s location, operational complexity, and feature priorities.