The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 43 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Backing the packers shines .
Redforts shines in ease of use and customer support , with exclusive features like Transactional Emails (booking, folios, etc) and Guest Communication (SMS Messaging).
Side-by-side ratings based on 43 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $500/mo |
| Verified Reviews | 0 | 43 |
After analyzing 43 verified reviews, Backing the packers users most value its , while Redforts users highlight ease of use and intuitive system, reservation management, customer service. Click any theme to see what reviewers say.
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Ease of use and intuitive system
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Reservation management
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Customer service
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Continuous improvement and innovation
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Integration capabilities
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Interface and design improvements
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Backing the packers |
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| Small (10-24 rooms) ▾ | — | #31 21 reviews |
| Mid-Size (25-74 rooms) | — | #49 3 reviews |
By Property Type
| Segment | Backing the packers |
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| Boutique ▾ | — | #30 18 reviews |
| Luxury ▾ | — | #39 5 reviews |
| Branded / Chain | — | #49 2 reviews |
| Extended Stay | — | #37 2 reviews |
By Region
| Segment | Backing the packers |
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| North America | — | #32 4 reviews |
| Europe ▾ | — | #14 39 reviews |
Choosing the right Property Management System (PMS) can determine how smoothly your hotel operations run and how well you serve your guests. Both Backing the packers and Redforts aim to streamline hotel management, but they diverge significantly in their current market presence, feature sets, and user feedback. While Backing the packers appears virtually unavailable and unreviewed, Redforts offers a well-rated, feature-rich platform with a sizable and recent review base. So, which product truly fits your hotel’s needs?
Backing the packers and Redforts are designed to address core hotel management problems—reservation handling, guest communications, and operational efficiency. However, Backing the packers lacks a review footprint, ratings, and recent user feedback, making it impossible to assess its current reliability or user satisfaction. Conversely, Redforts boasts 40 reviews, with recent feedback from the last six months, giving you a clearer picture of its performance and support.
Redforts scores an impressive 72.84 in the Hospitality Technology Rating (HTR Score), a stark contrast to Backing the packers’ zero. This indicates Redforts’ strong market presence and ongoing user engagement, suggesting that your team would benefit from its proven track record. Given the absence of recent data or reviews for Backing the packers, it’s safe to say Redforts is the more reliable choice today. Are you prepared to rely on a platform with verified recent feedback?
If your hotel needs a proven, widely used PMS with extensive features like integrated booking engine, channel management, revenue optimization, and customer communication tools, Redforts is the clear choice. Its user base of hotels, hostels, and apartments, along with a 95% likelihood to recommend, demonstrates strong satisfaction among similar properties.
If, however, your hotel is looking for a solution with zero reviews, uncertain support, or unclear feature depth, Backing the packers might seem appealing. But without recent reviews or verified features, it’s risky to bet on untested technology. For most hotels seeking a reliable, feature-rich PMS supported by current user feedback, Redforts stands out as the safer investment.
Redforts scores 4.68 out of 5 for ease of use, based on current user reviews, with feedback highlighting its intuitive, user-friendly design and straightforward onboarding. Users mention that staff can learn the system quickly, reducing training time and errors, which is critical for busy hotel teams.
Backing the packers, on the other hand, ranks a zero in ease of use, with no recent reviews or ratings available. Its user interface and onboarding experience are unverified, and the lack of feedback raises concerns about how easily your team could adopt it. Edge: Redforts.
Redforts offers 46 distinct features, including RevPaR & ADR reports, multi-currency support, guest CRM, online check-in, digital registration, automated reminders, and more. These functionalities support a comprehensive management experience, reducing manual effort and increasing operational accuracy.
Backing the packers provides no verified features, and its feature set remains unknown. Without concrete data or reviews, you cannot assess its capabilities or how well it would meet your property’s needs. Clearly, Redforts’ feature depth and recent user validation give it the edge.
Redforts is rated 4.53 out of 5 for customer support, with reviews praising its responsiveness and knowledgeable team. Customers say, “They respond almost immediately and resolve issues promptly,” reflecting a high level of service.
Backing the packers has no recent reviews or support ratings, so its support quality remains unverified. Without concrete feedback, you risk being unsupported when issues arise. Edge: Redforts.
Redforts offers two verified integrations, including a channel manager and a booking engine, with additional unverified partners like Mr Winston and WuBook. Its integration capabilities facilitate seamless management across platforms, reducing manual data entry and errors.
Backing the packers reports zero verified partners, making its integration options unknown. If your hotel relies on connected systems, Redforts’ proven integrations give it a clear advantage. Edge: Redforts.
Redforts enjoys a 9.5 out of 10 NPS score and a 95% likelihood to recommend, based on recent reviews from diverse property types like hostels and boutique hotels. Hotels with modern, active feedback express satisfaction with its ease of use and support.
Backing the packers has no recent reviews or ratings, making it impossible to gauge user sentiment or satisfaction. Given current data, Redforts is the higher-rated, more trusted solution among hoteliers today. Edge: Redforts.
Backing the packers does not publish pricing details, which could indicate a customized or unavailable quote. Redforts charges a $500 monthly base price without a free trial, offering transparent costs for the full suite of features.
Given the absence of pricing info for Backing the packers, it’s difficult to evaluate its value proposition. Redforts presents a clear, predictable price point aligned with its feature set. Edge: Redforts.
Given its lack of verified data, Backing the packers is best suited for experimental or very small operations willing to accept uncertainty.
Redforts suits properties looking for a reliable, feature-rich PMS backed by current user satisfaction.
The core difference between the two products is the level of verified market presence and recent user feedback. Redforts, with 40 recent reviews and high ratings, clearly demonstrates its value and reliability for your hotel.
If your priority is a proven, feature-rich PMS supported by current users, go with Redforts. It offers an intuitive interface, extensive features, and dependable support—crucial for smooth operations.
However, if your hotel is open to untested solutions and wants to avoid upfront costs, Backing the packers might seem appealing. But without recent reviews, support, or clear feature validation, it’s a gamble. Redforts is the safer, smarter choice for most hotels today.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Backing the packers |
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| Starting Price | — | From $500/mo |
According to HTR's product database, Backing the packers and Redforts share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Backing the packers |
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| Centralized user & role management | ||
| Cloud based | ||
| Multi-currency | ||
| Multi-lingual | ||
| RevPaR & ADR Reports | ||
| Transactional Emails (booking, folios, etc) |
Showing top differences. 34 more features differ between these products.
What hoteliers love
Many users appreciate Redforts for its intuitive design, which simplifies training and reduces human errors. This streamlines daily operations, freein... Many users appreciate Redforts for its intuitive design, which simplifies training and reduces human errors. This streamlines daily operations, freeing up staff for other tasks.
The system excels at managing reservations, preventing overbooking, and integrating with multiple platforms. Customization for booking engines and cha... The system excels at managing reservations, preventing overbooking, and integrating with multiple platforms. Customization for booking engines and channel management is also highlighted as a significant strength.
The attentive and responsive customer service is frequently applauded. Users mention personal communication and quick resolution of issues, contributi... The attentive and responsive customer service is frequently applauded. Users mention personal communication and quick resolution of issues, contributing to an overall positive experience.
Where hoteliers push back
Redforts integrates efficiently with booking engines, channel managers, and other platforms, providing a seamless management experience. This capabili... Redforts integrates efficiently with booking engines, channel managers, and other platforms, providing a seamless management experience. This capability simplifies coordination between different systems and platforms.
While the functionality is praised, several reviews mention that the interface appears outdated and could benefit from modernization to enhance visual... While the functionality is praised, several reviews mention that the interface appears outdated and could benefit from modernization to enhance visual appeal and efficiency.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Backing the packers and Redforts share many core Property Management Systems features, but each has unique capabilities. Backing the packers offers 0 verified integration partners, while Redforts offers 2. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Redforts leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Backing the packers: No. Redforts: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Backing the packers has an HT Score of 0 and Redforts has 73. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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