Backing the packers vs. RMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is critical for your hotel’s success. You need a platform that streamlines operations, improves guest interactions, and integrates with your existing systems. While Backing the packers offers a novel AI-driven review analysis service, RMS provides a comprehensive PMS with a proven track record. Both aim to support your hotel’s growth, but their approaches and strengths differ significantly.

Backing the packers focuses on extracting actionable insights from customer feedback to refine your offerings. RMS, meanwhile, centers on operational efficiency, automation, and extensive integrations. If your goal is to understand your guests better and improve reputation management, Backing the packers might be appealing. But if you need a full-featured PMS that scales with your hotel, RMS is the more practical choice.

Which of these solutions aligns better with your current priorities: guest sentiment analysis or comprehensive operational management?

Is Backing the packers or RMS Better for Hotels?

Backing the packers and RMS both target hotel success but address different core needs. Backing the packers harnesses AI to analyze unstructured reviews, providing insights into customer sentiment, common complaints, and praise. It helps your team refine services based on guest feedback, but it does not directly manage bookings, rooms, or operational tasks.

RMS, by contrast, is a full property management system designed to handle reservations, channel management, billing, housekeeping, and guest interactions. It offers over 74 features, including revenue management, integrated booking engine, and real-time reporting. RMS’s focus is on streamlining the day-to-day operations that keep your hotel running smoothly.

In essence, Backing the packers helps you listen to your guests more effectively, while RMS ensures your hotel’s core operations are efficient. Which problem do you need to solve first: guest experience insights or operational automation?

RMS vs Backing the packers: Which Should Your Hotel Choose?

If your hotel needs a robust PMS that can support multiple properties, scale rapidly, and streamline operations, RMS is the clear choice. It’s trusted by over 7,000 businesses worldwide, with a 4.56/5 overall rating from 293 reviews, and recent feedback highlights its ease of use, support, and feature depth.

Backing the packers excels if your priority is harnessing AI to analyze customer reviews and improve reputation management. However, it has no verified integrations or market presence, and its reviews are nonexistent. It’s more suited for teams focused on guest feedback analysis than operational management.

For hotels seeking a comprehensive, scalable PMS, RMS’s extensive features and proven track record make it the better fit. Conversely, if your focus is on understanding guest sentiment without operational overhaul, Backing the packers might be worth considering—but it lacks the depth and recent reviews RMS offers.

Is Backing the packers or RMS Easier to Use?

Based on recent reviews, RMS is rated 4.28/5 for ease of use, with many users praising its intuitive interface and quick onboarding process. Users also highlight its helpful customer support, with a 4.48/5 support rating, and praise the support team for proactive assistance and helpful resources.

Backing the packers, in contrast, has a zero rating, with no reviews available to assess its usability. Its main strength lies in AI-driven review summaries, not in the practical day-to-day management of hotel operations.

Edge: RMS

Which Has Better Features: Backing the packers or RMS?

RMS offers a suite of 74 features—including integrated CRS, online support, payment processing, booking engine, revenue management, guest CRM, POS, guest portal, and automated night audits—that Backing the packers does not provide. It also supports multi-lingual and multi-currency configurations, and integrates with 112 verified partners, enabling extensive connectivity.

Backing the packers provides AI-based review analysis and feedback summaries, but lacks operational features like reservations, housekeeping, or channel management. Its core value is insight-driven, not operational.

Edge: RMS

Which Has Better Customer Support: Backing the packers or RMS?

RMS’s customer support and onboarding are highly rated at 4.48/5, with reviews emphasizing quick, helpful responses. Support staff like Makiko and Tara are praised for their patience and responsiveness, ensuring smooth onboarding and problem resolution.

Backing the packers has no publicly available reviews, making it impossible to assess support quality. Its value appears centered on review analysis rather than ongoing support for hotel operations.

Edge: RMS

Which Has More Integrations: Backing the packers or RMS?

RMS boasts 112 verified integrations, including major OTAs, payment gateways, and third-party tools like Criton, Sage, and STR. This extensive network allows your hotel to connect with numerous systems seamlessly, supporting a unified operational flow.

Backing the packers currently has no verified partnerships, limiting its ability to integrate with your existing hotel tech stack. Its utility is more about data analysis than connecting multiple platforms.

Edge: RMS

Which Do Hoteliers Rate Higher: Backing the packers or RMS?

RMS receives a high overall rating of 4.56/5 based on 293 reviews, with recent feedback praising its scalability, ease of use, and customer support. Hotels across various segments, including resorts, boutique hotels, and motels, rate it highly, especially for its operational depth.

Backing the packers has no reviews, so no comparative rating is available. Its niche focus on AI review analysis limits its direct impact on hotel operations.

Edge: RMS

How Much Do Backing the packers and RMS Cost?

Backing the packers does not list a pricing model or trial information, suggesting it may be a custom or enterprise solution. RMS charges a base price of $800 per month, with no free tier or trial available.

Given RMS’s transparent pricing and extensive features, it offers clear value for hotels ready to invest in operational efficiency. Backing the packers’s unclear pricing makes it difficult to compare value directly.

What Type of Hotel Should Use Backing the packers?

• Hotels that prioritize reputation management and guest feedback analysis.
• Teams that want to understand reviews better and improve service by acting on insights.
• Properties with a strong focus on guest reviews and online reputation.
• Hotels aiming to enhance their online presence without necessarily overhauling operational systems.

Not ideal if:

• You require a full property management system.
• Your team needs integrated booking, housekeeping, or revenue management.
• You prefer a scalable platform with extensive third-party integrations.
• You want ongoing support and training as part of your system.

What Type of Hotel Should Use RMS?

• Hotels seeking a comprehensive PMS to handle reservations, billing, housekeeping, and channel management.
• Properties that need scalable solutions with real-time reporting and automation.
• Hotels with complex needs, such as multiple properties or integrated revenue management.
• Hotels that value extensive integrations with OTAs, POS, and other third-party systems.

Not ideal if:

• Your hotel only needs reputation analysis without operational management.
• You’re a boutique property with minimal tech needs.
• You prefer a free or low-cost solution without extensive features.
• You want a system with no or limited third-party integrations.

RMS vs Backing the packers: The Bottom Line for Hotels

RMS is a full-functionality property management system trusted by thousands, with proven scalability, extensive integrations, and strong support. It’s designed to streamline hotel operations, improve revenue, and enhance guest experiences through automation and real-time insights.

Backing the packers offers AI-driven review analysis that can help your team better understand customer sentiment and improve reputation. However, it lacks operational features, integrations, and recent reviews, making it less suitable for managing daily hotel functions.

If your goal is to run a hotel efficiently at scale, RMS is your clear choice. If your focus is on reputation management and guest feedback, Backing the packers might supplement your strategy, but it shouldn’t replace a full PMS.

This comparison should help you determine which platform aligns with your hotel’s priorities and growth plans. RMS’s extensive feature set, integrations, and proven support make it the more reliable option for operational excellence. Meanwhile, Backing the packers could offer strategic insights if reputation management is your main concern—but it’s not a substitute for a full PMS.