Bay Lakes Information Systems vs. freetobook:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is crucial for your hotel’s operational efficiency, guest satisfaction, and revenue growth. You’re evaluating Bay Lakes Information Systems and freetobook—both aim to serve different types of hoteliers with distinct feature sets and market approaches. While Bay Lakes offers a long-standing, industry-built solution, freetobook provides a modern, feature-rich platform with recent positive reviews. Which one aligns better with your hotel’s needs?

Both products aim to streamline reservations, improve guest communication, and manage daily operations, but they diverge significantly in usability, features, and market presence. Your choice hinges on whether you prioritize ease and breadth of features or industry-specific depth. What will be the decisive factor for your hotel?

Is Bay Lakes Information Systems or freetobook Better for Hotels?

Bay Lakes Information Systems presents a traditional, industry-focused PMS that has been serving hospitality businesses since 1984, emphasizing integrated property management, point of sale, room tax filing, and payment processing. Its core strength lies in its tailored approach for property managers, especially those seeking detailed operational control.

In contrast, freetobook is a newer, cloud-based platform designed for independent hotels and B&Bs, offering a broad suite of features like channel management, booking engine, guest messaging, and revenue tools. With 129 reviews, largely recent, and a 99% likelihood to recommend, freetobook’s reputation is built on ease of use, support, and a rich feature set.

Bay Lakes’ overall rating is 0/5, and no recent reviews exist to gauge current customer sentiment, which weakens its credibility. Meanwhile, freetobook’s high score of 87.22 and recent reviews affirm its strong standing among hoteliers. Would you prefer a historically rooted system or one with a fresh reputation backed by active user feedback?

Bay Lakes Information Systems vs freetobook: Which Should Your Hotel Choose?

If your hotel requires a deeply integrated, industry-specific PMS with a focus on operational control, Bay Lakes might seem appealing. However, its 0/5 ratings and lack of recent reviews suggest it might not deliver the user experience or up-to-date support you need today.

If your hotel prioritizes ease of use, rapid onboarding, and comprehensive features like channel management, booking engine, guest messaging, and revenue reporting, go with freetobook. Its 129 reviews—27 in the last six months—and 4.91/5 ratings in support, onboarding, and value demonstrate its current relevance and effectiveness for small to medium-sized properties.

For hoteliers seeking a modern, supported platform with proven customer satisfaction, freetobook clearly stands out. Its feature set addresses the core needs of today’s independent hotels and B&Bs, making it the safer, more adaptable choice.

Is Bay Lakes Information Systems or freetobook easier to use?

Bay Lakes’ usability is unclear, with no recent reviews or ratings available to assess its interface or onboarding process. Its long-standing industry presence suggests familiarity for some, but it may lack the modern UX design expected today.

Freetobook, on the other hand, boasts a 4.91/5 rating for ease of use, with reviews praising its simple, user-friendly interface. New staff can learn it quickly, and property owners find navigation intuitive, reducing administrative overhead. Its onboarding process is rated 4.9/5, further emphasizing its focus on quick adoption.

Edge: freetobook.

Which Has Better Features: Bay Lakes Information Systems or freetobook?

Bay Lakes offers no publicly available list of features, which limits comparison. Its focus appears to be on core property management, payment processing, and tax filing, but without recent or detailed disclosures, features may be outdated or limited.

Freetobook provides 38 distinct features, including channel management, booking engine, guest messaging, online check-in, integrated payment processing, revenue management, and more. Notably, it offers automation, guest apps, and real-time reporting—features that help small properties operate efficiently and enhance guest satisfaction.

Edge: freetobook.

Which Has Better Customer Support: Bay Lakes Information Systems or freetobook?

Bay Lakes’ support ratings are nonexistent, and the absence of recent reviews raises doubts about its current support quality. Historical reputation suggests industry familiarity, but without recent feedback, reliability is uncertain.

Freetobook receives a 4.91/5 rating for customer support, with reviews highlighting “fantastic customer support and knowledgeable team,” and “response times are impressive.” Users report that support helps maximize system benefits, indicating a proactive, responsive support structure.

Edge: freetobook.

Which Has More Integrations: Bay Lakes Information Systems or freetobook?

Bay Lakes offers no verified integrations, which could limit its adaptability and connection with third-party services. This lack suggests a more closed or legacy system, less suited for dynamic hotel environments.

Freetobook supports 4 verified integrations, including RoomPriceGenie, Pitchup.com, Stripe, and Sweeply. These integrations facilitate revenue management, online booking, payment processing, and channel distribution—key functions for growing independent hotels.

Edge: freetobook.

Which Do Hoteliers Rate Higher: Bay Lakes or freetobook?

Bay Lakes has no recent reviews, so its user satisfaction remains unquantified. Conversely, freetobook’s 129 reviews—27 in the last six months—show a predominantly positive reception with a 9.9/5 NPS score and 99% likelihood to recommend.

Hotels like B&Bs and small properties rate freetobook highly for ease of use and support, citing “fantastic value for money” and “simple management,” while its recent reviews reinforce consistent satisfaction. Without recent data, Bay Lakes’ rating is purely speculative.

Edge: freetobook.

How Much Do Bay Lakes Information Systems and freetobook Cost?

Bay Lakes does not disclose pricing publicly, and its implementation costs are unknown. Its long history suggests it may be tailored, potentially with higher costs or complex negotiations.

Freetobook charges a straightforward $200 monthly fee, with no setup or implementation fees. Its transparent pricing and feature-rich platform make it accessible for small to medium properties seeking value.

Edge: freetobook.

What Type of Hotel Should Use Bay Lakes?

• Hotels that need a traditional, industry-focused PMS tailored for operational control and integrated financial management.
• Businesses that prefer a system built over decades, with specific features like room tax filing and point-of-sale.
• Hotels expecting dedicated, possibly on-premises support, or with complex, multi-faceted property operations.

Not ideal if:

• You prioritize ease of use and modern interfaces.
• You require frequent updates and active support.
• You want a cloud-based solution with rapid onboarding and flexible integrations.

What Type of Hotel Should Use freetobook?

• Small to medium-sized hotels and B&Bs seeking an all-in-one management platform.
• Properties that value ease of use, automation, and strong support.
• Hotels looking to grow direct bookings via integrated channel management and booking engine.

Not ideal if:

• You operate a large chain requiring enterprise-level systems.
• You need highly customized or complex operational workflows.
• You are seeking a legacy or on-premises solution.

Bay Lakes vs freetobook: The Bottom Line for Hotels

Bay Lakes Information Systems offers a historical, operationally focused PMS with deep industry roots. However, its lack of recent reviews, support ratings, and features suggests it may no longer be competitive for modern hotel management.

Freetobook is a current, highly-rated platform with a broad feature set, active user feedback, and proven support. Its versatility and ease of use make it the better choice for small to medium independent properties.

If your hotel values a proven, modern system with strong support and extensive features, freetobook is the clear winner. Its recent reviews and high satisfaction scores demonstrate its ability to meet the demands of today’s hospitality market.

Conversely, if your operation requires a legacy system tailored to complex, large-scale management, and you have the resources for bespoke support, Bay Lakes might suit your needs—though evidence suggests it’s an outdated option for most hoteliers today.