Bay Lakes Information Systems vs. Mews PMS:
Which Is Right for You?

The Decision

Choosing a property management system (PMS) can dramatically influence your hotel’s operations, guest satisfaction, and revenue. Both Bay Lakes Information Systems and Mews aim to streamline management; however, they serve very different markets and maturity levels. Bay Lakes, founded in 1984, offers a legacy product with limited recent reviews, whereas Mews has established itself as a modern cloud-native platform with over 750 recent reviews and a 93% likelihood to recommend.

Do you want a tried-and-true system with a limited modern footprint, or a flexible, highly-rated platform that’s continuously innovating? Your choice hinges on your hotel’s size, complexity, and readiness for digital transformation.

Is Bay Lakes Information Systems or Mews Better for Hotels?

Bay Lakes has been in the industry for decades, emphasizing stability and familiarity for traditional properties, especially those managing smaller inventories or seeking simple solutions. Mews, on the other hand, is built for the modern hotel with a cloud-based system, boasting a high customer satisfaction score and a broad ecosystem of integrations.

While Bay Lakes touts its long history and integrated POS and tax filing features, its reviews reveal a lack of recent user feedback, raising questions about ongoing support and development. Mews, with nearly 760 recent reviews, consistently receives praise for ease of use, support, and feature breadth.

Are you prepared to prioritize a modern, scalable solution over a legacy system with limited recent validation?

Mews PMS vs Bay Lakes: Which Should Your Hotel Choose?

If your hotel needs a scalable, feature-rich PMS that supports growth, automation, and advanced integrations, go with Mews. For boutique, independent, or tech-forward properties seeking a flexible, cloud-native platform, Mews’s extensive marketplace and modern interface make it the clear choice.

If, however, your hotel relies on a longstanding system and prefers a more traditional approach with minimal ongoing innovation, Bay Lakes may still meet your needs — though its limited recent reviews and low ratings suggest it may lack the updates modern hotels require.

For most hotels looking to future-proof and scale, Mews’s proven track record and recent reviews give it a decisive edge.

Is Bay Lakes Information Systems or Mews Easier to Use?

Mews’s user interface scores 4.7 out of 5, with reviewers describing it as intuitive, modern, and easy to learn, supported by onboarding ratings of 4.39 out of 5. Support is also rated 4.27, with reviews highlighting its responsiveness and helpfulness.

Bay Lakes, with a 0/5 ease-of-use score, offers an outdated interface that many find cumbersome, especially in multi-property scenarios. Its lack of recent updates and reviews further suggest a challenging learning curve.

Edge: Mews.

Which Has Better Features: Bay Lakes Information Systems or Mews?

Mews boasts 59 unique features, including multi-lingual and multi-currency support, revenue management, guest CRM, online booking, group functionality, automated night audits, and a mobile app. Its integrations with over 336 partners and extensive marketplace set it apart for flexible, modern operations.

Bay Lakes offers only core property management, point of sale, and tax services, with no indication of additional features or integrations. Its limited functionality and lack of recent updates mean it falls short for hotels needing advanced tools.

Edge: Mews.

Which Has Better Customer Support: Bay Lakes or Mews?

Mews’s support ratings (4.27/5) are based on over 750 recent reviews, with many users praising quick onboarding, responsive help, and proactive communication. Recent testimonials highlight satisfaction with their technical support and onboarding processes.

Bay Lakes has not received recent reviews, leaving its support quality unverified. The absence of recent customer feedback raises concerns about ongoing support quality and responsiveness.

Edge: Mews.

Which Do Hoteliers Rate Higher: Bay Lakes or Mews?

Mews enjoys a 4.62 out of 5 overall rating and a 9.12/5 NPS score, with recent reviews emphasizing ease of use, automation, and extensive integrations across a variety of hotel types—especially boutique, hostel, and city center hotels. Its 758 recent reviews reflect high satisfaction, even at the property level.

Bay Lakes has no recent reviews or ratings, making it impossible to assess current user sentiment. Its historical reputation does not match Mews’s current momentum and user satisfaction.

Edge: Mews.

How Much Do Bay Lakes and Mews Cost?

Bay Lakes does not publish clear pricing details, typical of legacy systems that often involve custom quotes and possibly higher upfront costs. Mews’s transparent pricing starts at $900 per month, with no implementation fee or ongoing charges, making it predictable and straightforward for hotels.

Given Mews’s clear pricing model and proven value, it’s easier to budget and compare ROI than the opaque or unavailable pricing of Bay Lakes.

What Type of Hotel Should Use Bay Lakes?

• Hotels that prefer a familiar, legacy management system and operate with minimal need for modern automation.
• Small properties with simple operational needs seeking a system with basic reservation and POS features.
• Hotels that prioritize stability over ongoing feature updates or cloud-native capabilities.

Not ideal if your property requires rapid scaling, advanced integrations, or modern guest engagement tools.

What Type of Hotel Should Use Mews?

• Boutique, independent, or chain hotels seeking a flexible, cloud-based platform with a broad feature set.
• Hotels aiming for automation, real-time data, and seamless integrations to enhance guest experience.
• Properties planning to scale or modernize their tech stack with over 1,000 available integrations.

Not ideal if your hotel prefers a legacy system with minimal ongoing development or has limited budget for initial setup.

Mews vs Bay Lakes: The Bottom Line for Hotels

Mews is an all-encompassing, cloud-native PMS with recent high ratings, a broad feature set, and a growing global footprint. Its extensive integrations, ease of use, and proven support make it a go-to for hotels looking to innovate.

Bay Lakes, despite its long history, offers a narrow, unmodernized product with no recent reviews or ratings to support its current viability. For most hotels, especially those wanting agility and growth, Mews provides the clear advantage.

If your hotel values modern features, high user satisfaction, and scalability, choose Mews. If your property relies on legacy systems and doesn’t need frequent updates, Bay Lakes could suffice — but it’s a riskier, less future-proof option.