Bay Lakes Information Systems vs. Infor HMS:
Which Is Right for You?

The Decision

Choosing between Bay Lakes Information Systems (Bay Lakes) and Infor HMS hinges on your hotel’s specific needs, operational scope, and preferences for features and support. Both products aim to streamline property management, but they differ vastly in maturity, reviews, and feature depth. Bay Lakes, with its long history and no recent reviews, presents a limited and unverified profile, whereas Infor offers a well-established platform with recent, detailed feedback from nearly 50 hotels globally. Does your hotel prioritize proven support and features or reliability backed by recent user experiences?

Bay Lakes focuses primarily on core property management functions, rooted in a traditional approach. In contrast, Infor provides an extensive array of modules, including housekeeping, revenue management, guest CRM, and cloud-based scalability. With Infor’s more comprehensive offering and active user feedback, it clearly emerges as the more dependable choice for hotels seeking a modern, feature-rich system. Are you ready to invest in a platform with verified, recent performance data?

Is Bay Lakes or Infor Better for Hotels?

Bay Lakes appears to target smaller, independent properties with straightforward management needs. Its limited feature set and lack of recent reviews suggest it’s best suited for hotels that prioritize simplicity and core PMS functions without complex integrations. Conversely, Infor caters to mid-size and larger hotels, including boutique, city center, and resort properties, emphasizing scalability, multi-lingual support, revenue management, and extensive integrations.

If your hotel requires a flexible, cloud-based system with a proven track record and comprehensive modules, Infor is the stronger choice. If your team prefers a legacy solution with minimal features and no recent support validation, Bay Lakes might suffice. Given the absence of recent reviews for Bay Lakes, is your team comfortable relying on an outdated or unverified platform?

Is Bay Lakes or Infor Easier to Use?

Infor’s user rating of 3.88/5 reflects a generally intuitive experience, supported by positive comments about its navigation and onboarding. Its mobile app and digital options are noted as improvements, although some users want more mobility features. Bay Lakes scores a 0/5 on ease of use, with no recent reviews or feedback to assess its interface or user experience.

In terms of onboarding, Infor’s 3.64/5 rating indicates a decent process, while Bay Lakes offers no recent data. Based on current reviews, Edge: Infor. Its active feedback and higher usability ratings suggest your team will adopt it faster with less frustration.

Which Has Better Features: Bay Lakes or Infor?

Infor boasts 20 unique features, including housekeeping, guest profiles, online support, multi-currency, revenue management, and automated night audits. These functionalities directly support operational efficiency, revenue optimization, and guest personalization. Bay Lakes, with no features listed or claimed, offers only basic property management capabilities—likely limited to reservations, check-in/out, and payment processing.

For hotels needing advanced features like guest CRM, automated revenue tools, or multi-lingual support, Infor’s extensive suite is clearly superior. If your focus is minimal, with no plans for feature expansion, Bay Lakes could meet your needs. Given these differences, which features are most critical to your operational success?

Which Has Better Customer Support: Bay Lakes or Infor?

Infor’s reviews consistently highlight prompt, professional, and helpful support, with a 4.04/5 support rating. Users describe support as “responsive,” “knowledgeable,” and “crucial for resolving issues quickly,” which is essential for day-to-day operations. Bay Lakes shows no recent review activity or support ratings, making it impossible to gauge the quality of its customer service.

If your hotel values reliable, responsive support backed by recent, verified feedback, Edge: Infor. Its support team’s responsiveness is a significant advantage in minimizing downtime and operational disruptions.

Which Has More Integrations: Bay Lakes or Infor?

Infor integrates with over 113 verified partners, including major booking engines, revenue management, and PMS solutions. It connects seamlessly with platforms like Booking.com, Expedia, and other third-party systems, reducing manual entry and improving workflow. Bay Lakes, with zero verified integrations, appears isolated or limited in connectivity.

If you require a PMS that works well with existing systems and can expand functionality via integrations, Infor’s extensive partner network gives it a clear edge. For hotels with minimal integration needs, Bay Lakes’ simplicity might be enough. Which systems are essential to your daily operations?

Which Do Hoteliers Rate Higher: Bay Lakes or Infor?

Given that Bay Lakes has no recent reviews, its rating is unverified and effectively nonexistent. Infor’s recent reviews (46 reviews in the last six months) average 4.04/5, with a 74% likelihood to recommend. Hotels across segments, especially boutiques and city hotels, rate Infor positively for its ease of use, support, and feature set.

Since the data favors Infor’s active review presence, Edge: Infor. Its recent feedback demonstrates consistent performance and satisfaction among hoteliers in diverse property types.

How Much Do Bay Lakes and Infor Cost?

Both products do not list specific prices or pricing models, which suggests a custom quote approach. Bay Lakes does not specify any fees, nor does Infor, indicating that pricing may vary based on property size, modules, and support levels.

Given the lack of transparent pricing, your hotel will need to request a quote from each vendor. Are you prepared to negotiate and assess the total cost of ownership based on your specific requirements?

What Type of Hotel Should Use Bay Lakes?

• Hotels that operate small to medium-sized properties with straightforward management needs.
• Teams that prefer a simple, core PMS without extensive modules or integrations.
• Properties that value a long-standing, familiar system without recent support validation.

Not ideal if your hotel plans to grow, needs advanced features like revenue management, or prioritizes mobile capabilities and integrations. If your team is seeking a modern, scalable solution, Bay Lakes’s limited feature set and lack of recent reviews may hinder your plans.

What Type of Hotel Should Use Infor?

• Hotels that require a broad suite of modules, including housekeeping, revenue management, and guest CRM.
• Teams looking for a cloud-based, scalable platform with multi-lingual support.
• Properties that need extensive integrations with booking engines, revenue tools, and third-party systems.

Not ideal if your hotel is very small or only needs basic reservation functions, or if you prefer a system with a minimalist interface. For hotels prioritizing operational efficiency, customization, and future growth, Infor is the recommended choice.

Infor vs Bay Lakes: The Bottom Line for Hotels

The core difference is that Infor offers a comprehensive, scalable property management solution with active, recent reviews. Bay Lakes, with no recent feedback and minimal features, appears limited and less reliable for modern hospitality demands.

If your hotel needs a system backed by current, verified user experiences and features that support growth and efficiency, go with Infor. Its extensive modules, integrations, and support make it the more dependable option.

Choose Bay Lakes only if your property is small, simple, and you are comfortable with an unverified platform that may lack ongoing support or updates. For most hotels aiming for operational excellence and future-proofing, Infor is the clear winner.