How Does Mews PMS Compare to ThinkReservations PMS?

Side-by-side ratings based on 1,371 verified hotelier reviews on HTR.

	Mews	ThinkReservations
HTScore	99	90
Likelihood to Recommend	92%	97%
Ease of Use	4.7/5	4.8/5
Customer Support	4.3/5	4.8/5
Value for Money	4.4/5	4.7/5

Starting Price	From $900/mo	From $500/mo
Verified Reviews	948	423

What Are the Pros and Cons of Mews PMS vs ThinkReservations PMS?

After analyzing 1,371 verified reviews, Mews users most value its ease of use and intuitive interface, customer support and onboarding, automation and workflow efficiency, while ThinkReservations users highlight customer support and account management, ease of use and daily operations, reservations, calendar, and availability management. Click any theme to see what reviewers say.

Mews	ThinkReservations
Pros
+ Ease of use and intuitive interface ▾ The most consistent positive theme is that Mews is easy for hotel teams to learn and use, with a clear, modern interface that helps new staff get productive quickly. Reviewers frequently mention that the simple layout reduces clicks, speeds up daily work, and makes training easier across front office and operational teams.	+ Customer support and account management ▾ Users repeatedly say ThinkReservations’ support team is exceptionally responsive, knowledgeable, and easy to reach by phone, chat, or email. Many reviewers cite live-person help, proactive guidance, and account managers who understand innkeeping and help solve issues quickly.
+ Customer support and onboarding ▾ Users often praise the responsiveness and helpfulness of Mews support, account managers, and onboarding specialists, especially during implementation and change management. At the same time, this is also a recurring criticism area: some reviews mention slow ticket resolution, overly chat-based support, or onboarding that is too generic for complex hotel setups.	+ Ease of use and daily operations ▾ Reviewers consistently describe ThinkReservations as intuitive, easy to learn, and simple to use for daily property operations. They say it helps them manage reservations, assignments, and routine workflows faster, which reduces staff effort and makes small-property operations smoother.
+ Automation and workflow efficiency ▾ Users most often say Mews removes repetitive admin work across reservations, payments, emails, check-in/out, and housekeeping. Hotels value the time savings because teams can focus more on guests and less on manual processing, especially during peak operations.	+ Reservations, calendar, and availability management ▾ The calendar and reservation tools are a major strength, with users praising the clear visual view of check-ins, check-outs, stays, and room status. Several reviewers also mention wanting more calendar flexibility, better vacancy visibility, or refinements to reservation editing and availability handling.
+ Integrations and open API ▾ Many reviewers see Mews as especially strong because it connects cleanly with payment tools, channel managers, RMS, POS, housekeeping apps, and custom APIs. The open ecosystem is often described as a key reason Mews reduces manual work and supports a more flexible tech stack, though a few users want broader or cheaper third-party options.	+ Direct booking engine and website integration ▾ Many reviewers value how ThinkReservations connects the booking engine and website to drive direct reservations and improve conversion. Some report meaningful gains in direct bookings and revenue, while others want better website controls, improved inquiry handling, or more customization in the booking widgets and search flow.
Cons
− Billing, invoicing, and payments ▾ Billing and payment handling is one of the most frequently discussed areas, with many users praising automated payments, room charging, and payment links. However, this is also a common pain point: reviewers frequently mention refund handling, invoice corrections, split bills, reconciliations, and company billing as complicated or not intuitive enough.	− Feature requests and product flexibility ▾ A significant number of reviews ask for more customization, including templates, dashboards, mobile app access, configurable fields, better unit prioritization, and more flexible workflows. While many users appreciate the steady product evolution, they also note that niche property types often need more adaptable tools than the default setup provides.
− Reporting and analytics ▾ Reporting is widely valued for giving managers visibility into occupancy, revenue, and operational trends, but many users want more customization, better filtering, and more reliable consistency between reports. Several reviewers specifically call out BI, analytics dashboards, and export options as areas where Mews can better support data-driven decisions.	− Billing, payments, and accounting integrations ▾ Users mention financial workflows such as QuickBooks integration, credit card handling, deposits, folios, and tax/accounting reporting. A recurring theme is the desire for more flexibility in expense/revenue categorization, better payment hardware support, and less manual payment entry.
− Multi-property and group management ▾ Operators with multiple hotels or group business repeatedly say Mews helps centralize operations, but many want stronger cross-property visibility, bulk changes, and more advanced group tools. Group blocks, shared reporting, and easier handling of rates, availability, and reservations across sites are common requests.	− Channel management and OTA connectivity ▾ Several reviewers highlight integration with OTAs, channel managers, and GDS connections as important for keeping inventory synchronized and widening distribution. Negative comments focus on missing or incomplete connections, slower OTA-related follow-up, and a desire for more control over channel communication and link behavior.

Mews vs ThinkReservations: Rankings by Hotel Segment

How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment	Mews	ThinkReservations
Small (10-24 rooms) ▾	#3 363 reviews	#4 148 reviews
Mews Mews is a top Property Management Systems pick among small hotels on HotelTechReport, noted for its automation of routine tasks that "reduces manual workload and minimizes mistakes." This feature allows staff to focus on guest service rather than administrative duties, which is crucial for lean teams in small properties. ThinkReservations ThinkReservations is a top Property Management Systems pick among small hotels on HotelTechReport, valued for its customer support that is available 24/7 and its ease of use in managing tasks like reservations and billing. Hoteliers emphasize the system’s seamless onboarding process and tools that automate guest communication, which collectively enhance operational efficiency without overwhelming staff.
Mid-Size (25-74 rooms) ▾	#1 386 reviews	#9 25 reviews
Mews Mews is a top Property Management Systems pick among mid-sized hotels on HotelTechReport, noted for its open API that facilitates seamless integrations with various tools, enabling users to streamline operations effectively. This capability allows staff to automate repetitive tasks like check-ins and payments, freeing them to focus more on enhancing the guest experience. ThinkReservations ThinkReservations is a top Property Management Systems pick among mid-sized hotels on HotelTechReport, with a standout yield management tool that automatically adjusts rates during low inventory times, helping properties maximize revenue when it counts.
Large (75-199 rooms) ▾	#2 80 reviews	#7 3 reviews
Mews Mews is a top Property Management Systems pick among large hotels on HotelTechReport for its cloud-native design that enables swift integration and continuous development, allowing teams to manage operations without lengthy setup. Hoteliers report that it significantly reduces manual tasks, leading to quicker check-ins and improved guest interactions. ThinkReservations No segment summary available.
X-Large (200+ rooms) ▾	#3 49 reviews	#6 1 reviews
Mews Mews is a top Property Management Systems pick among X Large hotels on HotelTechReport, thanks to its strong focus on integrations and automation, simplifying daily operations like check-ins and billing, which "allows us to provide a better guest experience. ThinkReservations No segment summary available.

By Property Type

Segment	Mews	ThinkReservations
Boutique ▾	#2 505 reviews	#7 105 reviews
Mews Mews is a top Property Management Systems pick among boutique hotels on HotelTechReport, recognized for its automation features that significantly reduce manual tasks, enabling staff to focus on providing excellent guest service. Hoteliers note that "the system has truly revolutionized the way we manage our hotel," enhancing overall efficiency and guest satisfaction. ThinkReservations ThinkReservations is a top Property Management Systems pick among boutique hotels on HotelTechReport, valued for its responsive customer support and effective reporting features that assist in managing operations and adapting business strategies. Hoteliers appreciate that "it allows us to spend more time handling in-person interactions," freeing up staff for better guest service.
Luxury ▾	#5 238 reviews	#7 72 reviews
Mews Mews is a top Property Management Systems pick among Luxury hotels on HotelTechReport. Hoteliers highlight its "exceptional support" and the system’s ability to automate daily operations, allowing staff to focus more on delivering personalized guest experiences. ThinkReservations ThinkReservations is a top Property Management Systems pick among luxury hospitality on HotelTechReport, praised for its yield management program that has led to a reported 15% increase in RevPAR over three years. This level of insight allows operators to adapt their strategies effectively.
Branded / Chain ▾	#2 181 reviews	#7 26 reviews
Mews Mews is a top Property Management Systems pick among branded hotels on HotelTechReport, praised for its ability to streamline operations through a comprehensive open API that supports numerous integrations. This flexibility allows teams to automate many tasks, freeing up time to focus on delivering a better guest experience. ThinkReservations ThinkReservations is a top Property Management Systems pick among branded hotels on HotelTechReport because their support team responds quickly to issues, helping operators resolve problems in real time, such as fixing customer inquiries over weekends.
Extended Stay ▾	#1 139 reviews	#11 8 reviews
Mews Mews is a top Property Management Systems pick among Extended-Stay-Serviced-Apartments on HotelTechReport, shining with its online check-in feature that allows guests to complete payment and receive digital keys through their phones, reducing front-desk friction significantly. ThinkReservations ThinkReservations is a top Property Management Systems pick among Extended-Stay-Serviced-Apartments on HotelTechReport, with features like the Night Audit and Waitlist helping operators maximize occupancy and streamline daily operations. Users appreciate how these tools drive guest satisfaction effectively.

By Region

Segment	Mews	ThinkReservations
North America ▾	#8 110 reviews	#1 399 reviews
Mews Mews is a top Property Management Systems pick among mid-sized hotels in North America on HotelTechReport, thanks to its automated check-in process that frees up staff to engage more with guests. Hoteliers appreciate how this feature enhances overall guest interactions, allowing for meaningful conversations during check-in. ThinkReservations ThinkReservations is a top Property Management Systems pick among North American hoteliers on HotelTechReport, praised for its "excellent customer support" that offers timely responses and personalized assistance. This allows small hotels to manage reservations smoothly, enhancing operational efficiency and reducing stress for staff.
Europe ▾	#1 714 reviews	#59 1 reviews
Mews Mews is a top Property Management Systems pick among mid-sized hotels in Europe on HotelTechReport, particularly valued for its automation capabilities that simplify daily operations like check-ins, invoicing, and guest communications. Users appreciate that Mews reduces manual work, allowing staff to focus more on guest interactions. ThinkReservations No segment summary available.
Asia Pacific ▾	#10 17 reviews	#35 0 reviews
Mews Mews is a top Property Management Systems pick among Asia Pacific hoteliers on HotelTechReport, praised for its real-time automation in payments, which allows staff to focus more on guest interactions rather than administrative tasks. Mews transforms operational efficiency with features that enhance the guest experience and streamline workflows. ThinkReservations No segment summary available.
Middle East ▾	#30 8 reviews	#34 0 reviews
Mews Mews is a top Property Management Systems pick among mid-sized hotels in the Middle East on HotelTechReport, thanks to its ability to integrate with various tools, providing vital insights and simplifying daily operations. Hoteliers appreciate that it "simplifies our daily work," enabling them to better manage tasks across multiple areas. ThinkReservations No segment summary available.

The Decision
Choosing between Mews PMS and ThinkReservations PMS hinges on your hotel’s size, operational complexity, and growth ambitions. Both tackle core tasks like reservations, guest management, and integrations, but they diverge significantly in scale, features, and user experience.
Mews caters to a broad spectrum of properties, from boutique hotels to large chains, offering extensive automation and customization. ThinkReservations, on the other hand, is tailored for small to medium-sized hotels seeking straightforward, reliable management with a focus on revenue enhancement and OTA integration.
Which product aligns better with your strategic goals — scalability and automation or simplicity and cost-efficiency?

Is Mews or ThinkReservations Better for Hotels?

Mews and ThinkReservations aim to streamline hotel operations, but their approaches differ markedly. Mews’s cloud-native platform offers deep automation, a vast partner network, and advanced features that support complex, multi-property management.

ThinkReservations emphasizes ease of use, fast onboarding, and seamless OTA integration, making it ideal for small hotels prioritizing straightforward operations and rapid setup. Does your hotel need a flexible, feature-rich system or a simple, reliable platform that gets the job done quickly?

While Mews’s recent reviews indicate it handles large, diverse portfolios well, ThinkReservations’s recent user feedback shows high satisfaction among small properties for its intuitive design and support. Your decision should consider whether scalability or simplicity is your priority.

Which Should Your Hotel Choose: Mews or ThinkReservations?

If your hotel needs a highly customizable, multi-lingual system with extensive automation, Mews is the better fit. It’s well-suited for properties aiming to expand, automate complex workflows, and leverage a marketplace of integrations.

If your hotel requires a straightforward, cost-effective PMS with reliable OTA connectivity and strong support, ThinkReservations is the way to go. It’s ideal for small to medium properties that want a system that’s easy to implement and manage without sacrificing essential features.

Property size, growth plans, and operational complexity should guide your choice: go with Mews for scalability and automation, or ThinkReservations for simplicity and quick deployment.

Is Mews or ThinkReservations Easier to Use?

Mews’s user interface is modern and highly rated, with a 4.7/5 ease of use score based on 758 reviews, but some users mention a learning curve due to its extensive features. Its onboarding process averages 4.39/5, and recent reviews highlight its intuitive design for tech-savvy teams.

ThinkReservations’s interface scores slightly higher at 4.82/5, with a smaller user base of 356 reviews, emphasizing its straightforward, easy-to-navigate design. Its onboarding is rated 4.73/5, with recent reviews praising the platform’s simplicity and excellent support.

Edge: ThinkReservations.

Which Has Better Features: Mews or ThinkReservations?

Mews offers 20 features exclusive to its platform, including multi-lingual/multi-currency support, a guest CRM, revenue management, integrated ID scanners, and a centralized messaging system. These cater to larger, diverse properties needing tailored workflows.

ThinkReservations provides a solid set of 39 features, all included in its core offering, focusing on OTA integration, automated messaging, and upselling tools. It lacks some advanced features of Mews but covers essential operational needs for small to medium hotels.

Edge: Mews.

Which Has Better Customer Support: Mews or ThinkReservations?

ThinkReservations’s recent reviews frequently commend its support, with a 4.82/5 rating and comments like “support is fantastic,” and “very accessible and helpful.” Support is available 24/7, and onboarding is described as seamless.

Mews’s support score is 4.27/5, with some users citing occasional bugs and slower resolution times, though many appreciate their proactive issue handling. Its support has improved significantly but remains less consistent than ThinkReservations.

Edge: ThinkReservations.

Which Has More Integrations: Mews or ThinkReservations?

Mews boasts 336 verified partners, including major OTAs, channel managers, and tech tools, with 10 shared integrations with ThinkReservations. Notable exclusive integrations include Criton, Sage, and Orange Hotel Marketing.

ThinkReservations has only 16 verified partners, focusing primarily on OTAs like Airbnb, Expedia, and Booking.com, with a few unique integrations such as HotelTonight and RemoteLock. Its smaller partner ecosystem limits flexibility for complex setups.

Edge: Mews.

Which Do Hoteliers Rate Higher: Mews or ThinkReservations?

Mews’s overall review score is 4.62/5 from 758 reviews, with a recent update of 98 reviews in the last 6 months. Hoteliers across diverse segments, especially boutique and independent hotels, rate it highly for its automation and scalability.

ThinkReservations’s overall score is 4.88/5 based on 356 reviews, with 4 recent reviews strengthening its reputation among small and boutique properties. Its simplicity and support are often highlighted positively.

Edge: ThinkReservations.

How Much Do Mews and ThinkReservations Cost?

Mews’s pricing starts at $900/month, with no free tier or trial, reflecting its enterprise-level capabilities. The platform’s cost may be justified by its extensive features and integrations for larger properties or portfolios.

ThinkReservations costs $500/month, also without a free trial, offering a more affordable option suited for smaller properties seeking essential features with less complexity. Its pricing aligns with its target market of small to medium hotels.

What Type of Hotel Should Use Mews?

Hotels that manage multiple properties and need centralized control.
Properties seeking advanced automation, revenue management, and customization.
Hotels that plan to scale and want a flexible, open API ecosystem.
Boutique, city center, or branded hotels aiming for operational efficiency and guest experience.
Teams ready to invest in a robust, feature-rich platform with extensive integrations.

Not ideal if you want a simple, budget-friendly solution or have minimal automation needs.

What Type of Hotel Should Use ThinkReservations?

Small to medium-sized hotels or B&Bs seeking an easy-to-use PMS.
Properties prioritizing OTA connectivity and automated guest communications.
Hotels that want to quickly onboard staff and start managing reservations efficiently.
Businesses aiming to increase revenue through upselling and direct bookings.
Hotels that prefer a straightforward platform with solid support and minimal setup.

Not ideal if you operate a large chain or require extensive customization and advanced features.

Mews vs ThinkReservations: The Bottom Line for Hotels

Mews excels in automating complex operations, supporting large portfolios, and providing broad integrations, making it suitable for growth-oriented, multi-property hotels. Its extensive feature set justifies its higher price point for hotels with more sophisticated needs.

ThinkReservations stands out for its user-friendly design, rapid onboarding, and excellent support, making it a smart choice for small to medium hotels prioritizing simplicity and fast deployment. Its limited but focused feature set is enough for properties looking for reliable operational management without the complexity.

If your hotel needs advanced functionality, automation, and scalability, choose Mews. For straightforward management, quick setup, and strong support, ThinkReservations is the clear winner.

How Much Do Mews PMS and ThinkReservations PMS Cost?

Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

	Mews	ThinkReservations
Starting Price	From $900/mo	From $500/mo

Feature Comparison: Mews PMS vs ThinkReservations PMS

These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.

Feature	Mews	ThinkReservations
▾ Accounting & Finance	100%	100%
Direct billing
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)
Automated night audit
▾ Marketing & Ecommerce	100%	88%
Guest Communication (SMS Messaging)
Native Email Marketing
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine
Transactional Emails (booking, folios, etc)
▾ Administration & Configuration	75%	75%
Centralized user & role management
Multi-lingual
Cloud based
On premise
▾ Customer Management	100%	75%
Guest Communication (SMS Messaging)
Guest profiles
Centralized Messaging
Transactional Emails (booking, folios, etc)
▾ Front Office	92%	67%
Mobile Device Notes & Tasks (Voice-to-Text)
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management
Automated reminders
Guest profiles
Tablet/Kiosk Check-in
Payment Requests
Centralized Messaging
Automated Space Optimization
▾ Groups Management	100%	50%
Group functionality
Automated Space Optimization
▾ Guest Experience	100%	45%
Integrated ID & Passport Scanner
Digital Registration
Guest App
Online Check-in
Online Checkout
Guest Messaging
Transactional Emails (booking, folios, etc)
ID Scanning & Registration Pre-fill
Lobby Kiosk
▾ Housekeeping	100%	50%
Housekeeping module
Housekeeping Mobile App
Real-Time Status Updates
Automated Assignments
Real Time Reporting
Shift Planning
Employee Messaging
Online Checkout
▾ Payments	100%	80%
Integrated Payment Terminal & Card Reader
Direct billing
Multi-currency
Payment processing
Payment Requests
▾ Reservations Management	100%	67%
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart
Rate Management
Automated Space Optimization
Rules Based Room Assignments
Transactional Emails (booking, folios, etc)
▾ Revenue Management	100%	80%
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing
▾ Taxes & Compliance	100%	75%
PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration
▾ Support & Training	100%	100%
Online 24/7 support
▾ Food & Beverage	100%	100%
EPoS
▾ Spa	0%	0%
Spa & Wellness Module

Real-World Results: Mews vs ThinkReservations by Business Goal

We analyzed 16 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.

Increase Revenue & Reduce Costs

Episode Tbilisi Small

+ Zero connection fee costs

+ 11.9% booking engine conversion rate (average for independent hotels is 3.3%)

+ 9% higher ADR for direct bookings compared to OTAs

"It was vital for us to find a hospitality cloud that would give us the freedom to innovate and move quickly with new technology – that’s one of the main reasons we chose Mews."

Nikoloz Cherkezishvili

Co-Founder & CEO, Episode Hotels

Blue Tang Inn Mid-Size

+ Blue Tang Inn was able to significantly increase its bottom line after implementing ThinkReservations, with 52% year on year increase during Q1.

+ The property capitalized on upsell opportunities, offering a wide variety of activities (snorkeling, scuba diving, sailing, fishing) as well as F&B packages. Upsell revenue increased 80% in Q1 2023 vs the previous year

+ Blue Tang Inn management was pleased to see the property booked more nights in Q1 2023, at a significant higher rate while the market maintained the previous year's numbers.

"I became aware of ThinkReservations at a trade show in the US, and I could see right away that it would help Blue Tang Inn streamline our operations, increase our booking and upsel..."

Kristin Fisher

Sales and Marketing Director

Increase Operational Efficiency

Aplend Apartments Mid-Size

+ Five properties went live in the space of two weeks

+ One week from welcome call to go live date for several resorts

+ 80% faster to train new staff, cutting time from five working days to just one

"Since moving to Mews, we can be so much more agile in how we operate, both in terms of how we engage with guests and testing out new integrations and tools through Mews Marketplace..."

Matej Matejka

Owner, Aplend Group

Yara Palm Springs Small

+ 17.3% of revenue in 2024 came from items and packages, growing their revenue without additional capital investments.

+ Yara Palm Springs consistently has 62% of their bookings through their direct channels, saving thousands of dollars that would otherwise go to OTA commisions.

+ Yara Palm Springs has automated their guest journey and made it easy for guests to enjoy a personalized stay through technology, making it easier for the owners to operate their propertyremotely. "Living in another city from my hotel, working remotely on my hotel, being a mother, trying to have a social life...ThinkReservations makes it so I can still do all those things and be a hotel operator from wherever I am" said Kate.

"ThinkReservations Digital Registration has streamlined our check in process, making my job so much easier. Being able to ask guests for their ID and credit card ahead of time, agre..."

Kate Reid Nashawaty

Founder

Improve Guest Experience

Leven Manchester Small

+ 33% of guests use online check-in

+ 9% higher ADR for guests who use online check-in

+ Up to an hour saved per day for the front desk team

"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."

Kris Doyle

General Manager, Leven Manchester

Inn on Main Small

+ Increased Repeat Guests - The inn has seen a notable rise in repeat bookings, including guests who have stayed over 20 times since implementing ThinkReservations.

+ Boosted Upsell Revenue - Upselling opportunities through the booking engine have resulted in a 15% increase in additional revenue from services like late check-ins and special packages.

+ Improved Efficiency - Administrative tasks have been reduced by 30%, allowing staff to dedicate more time to creating memorable guest experiences.

"We try to take care of all the needs of our guests so that they have an experience rather than just a stay"

Chris Kennedy

Co-Owner

Mews vs ThinkReservations: The Bottom Line

Mews

4.6/5 from 948 reviews

What hoteliers love

Ease of use and intuitive interface 83% positive

The most consistent positive theme is that Mews is easy for hotel teams to learn and use, with a clear, modern interface that helps new staff get prod... The most consistent positive theme is that Mews is easy for hotel teams to learn and use, with a clear, modern interface that helps new staff get productive quickly. Reviewers frequently mention that the simple layout reduces clicks, speeds up daily work, and makes training easier across front office and operational teams.

Customer support and onboarding 70% positive

Users often praise the responsiveness and helpfulness of Mews support, account managers, and onboarding specialists, especially during implementation... Users often praise the responsiveness and helpfulness of Mews support, account managers, and onboarding specialists, especially during implementation and change management. At the same time, this is also a recurring criticism area: some reviews mention slow ticket resolution, overly chat-based support, or onboarding that is too generic for complex hotel setups.

Automation and workflow efficiency 82% positive

Users most often say Mews removes repetitive admin work across reservations, payments, emails, check-in/out, and housekeeping. Hotels value the time s... Users most often say Mews removes repetitive admin work across reservations, payments, emails, check-in/out, and housekeeping. Hotels value the time savings because teams can focus more on guests and less on manual processing, especially during peak operations.

Where hoteliers push back

Billing, invoicing, and payments 54% negative

Billing and payment handling is one of the most frequently discussed areas, with many users praising automated payments, room charging, and payment li... Billing and payment handling is one of the most frequently discussed areas, with many users praising automated payments, room charging, and payment links. However, this is also a common pain point: reviewers frequently mention refund handling, invoice corrections, split bills, reconciliations, and company billing as complicated or not intuitive enough.

Reporting and analytics 62% negative

Reporting is widely valued for giving managers visibility into occupancy, revenue, and operational trends, but many users want more customization, bet... Reporting is widely valued for giving managers visibility into occupancy, revenue, and operational trends, but many users want more customization, better filtering, and more reliable consistency between reports. Several reviewers specifically call out BI, analytics dashboards, and export options as areas where Mews can better support data-driven decisions.

Ranks higher for

Large (75-199 rooms) #2 vs #7

Mid-Size (25-74 rooms) #1 vs #9

X-Large (200+ rooms) #3 vs #6

Boutique #2 vs #7

Unique capabilities

Multi-lingual Multi-currency Revenue management module Guest CRM Guest profiles

4.7/5 ease of use 4.3/5 support 352 integrations

Visit Website

ThinkReservations

4.8/5 from 423 reviews

What hoteliers love

Customer support and account management 96% positive

Users repeatedly say ThinkReservations’ support team is exceptionally responsive, knowledgeable, and easy to reach by phone, chat, or email. Many revi... Users repeatedly say ThinkReservations’ support team is exceptionally responsive, knowledgeable, and easy to reach by phone, chat, or email. Many reviewers cite live-person help, proactive guidance, and account managers who understand innkeeping and help solve issues quickly.

Ease of use and daily operations 90% positive

Reviewers consistently describe ThinkReservations as intuitive, easy to learn, and simple to use for daily property operations. They say it helps them... Reviewers consistently describe ThinkReservations as intuitive, easy to learn, and simple to use for daily property operations. They say it helps them manage reservations, assignments, and routine workflows faster, which reduces staff effort and makes small-property operations smoother.

Reservations, calendar, and availability management 63% positive

The calendar and reservation tools are a major strength, with users praising the clear visual view of check-ins, check-outs, stays, and room status. S... The calendar and reservation tools are a major strength, with users praising the clear visual view of check-ins, check-outs, stays, and room status. Several reviewers also mention wanting more calendar flexibility, better vacancy visibility, or refinements to reservation editing and availability handling.

Where hoteliers push back

Feature requests and product flexibility 47% negative

A significant number of reviews ask for more customization, including templates, dashboards, mobile app access, configurable fields, better unit prior... A significant number of reviews ask for more customization, including templates, dashboards, mobile app access, configurable fields, better unit prioritization, and more flexible workflows. While many users appreciate the steady product evolution, they also note that niche property types often need more adaptable tools than the default setup provides.

Billing, payments, and accounting integrations 40% negative

Users mention financial workflows such as QuickBooks integration, credit card handling, deposits, folios, and tax/accounting reporting. A recurring th... Users mention financial workflows such as QuickBooks integration, credit card handling, deposits, folios, and tax/accounting reporting. A recurring theme is the desire for more flexibility in expense/revenue categorization, better payment hardware support, and less manual payment entry.

Ranks higher for

X-Small (< 10 rooms) #1 vs #12

Bed & Breakfast & Inns #1 vs #3

Casinos #2 vs #7

Motels #6 vs #15

4.8/5 ease of use 4.8/5 support 17 integrations

Visit Profile

Where the ratings diverge most

Customer Support ThinkReservations 4.8 vs 4.3 (+0.6)

Value for Money ThinkReservations 4.7 vs 4.4 (+0.3)

Onboarding ThinkReservations 4.7 vs 4.4 (+0.4)

Frequently Asked Questions About Mews PMS vs ThinkReservations PMS

Can Mews PMS replace ThinkReservations PMS?

It depends on your requirements. Mews PMS and ThinkReservations PMS share many core Property Management Systems features, but each has unique capabilities. Mews PMS offers 352 verified integration partners, while ThinkReservations PMS offers 17. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. ThinkReservations PMS leads in ease of use at 4.8/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do Mews PMS or ThinkReservations PMS offer a free plan?

Mews PMS: No. ThinkReservations PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank Mews PMS and ThinkReservations PMS?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Mews has an HT Score of 99 and ThinkReservations has 90. Here is how the score is calculated.

Criteria Group	Weight	What It Measures
Customer Ratings & Reviews		How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.
Partner Ecosystem		How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.
Customer Centricity		How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.
Reach, Staying Power & Resources		How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →

Mews PMS vs. ThinkReservations PMS:
Which Is Right for You?

How Does Mews PMS Compare to ThinkReservations PMS?

What Are the Pros and Cons of Mews PMS vs ThinkReservations PMS?

Mews vs ThinkReservations: Rankings by Hotel Segment

Is Mews or ThinkReservations Better for Hotels?

Which Should Your Hotel Choose: Mews or ThinkReservations?

Is Mews or ThinkReservations Easier to Use?

Which Has Better Features: Mews or ThinkReservations?

Which Has Better Customer Support: Mews or ThinkReservations?

Which Has More Integrations: Mews or ThinkReservations?

Which Do Hoteliers Rate Higher: Mews or ThinkReservations?

How Much Do Mews and ThinkReservations Cost?

What Type of Hotel Should Use Mews?

What Type of Hotel Should Use ThinkReservations?

Mews vs ThinkReservations: The Bottom Line for Hotels

How Much Do Mews PMS and ThinkReservations PMS Cost?

Feature Comparison: Mews PMS vs ThinkReservations PMS

Real-World Results: Mews vs ThinkReservations by Business Goal

Mews vs ThinkReservations: The Bottom Line

Frequently Asked Questions About Mews PMS vs ThinkReservations PMS

Can Mews PMS replace ThinkReservations PMS?

Which is better for small or independent hotels?

Do Mews PMS or ThinkReservations PMS offer a free plan?

How Does HTR Evaluate and Rank Mews PMS and ThinkReservations PMS?

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Mews PMS vs. ThinkReservations PMS: Which Is Right for You?

How Does Mews PMS Compare to ThinkReservations PMS?

What Are the Pros and Cons of Mews PMS vs ThinkReservations PMS?

Mews vs ThinkReservations: Rankings by Hotel Segment

Is Mews or ThinkReservations Better for Hotels?

Which Should Your Hotel Choose: Mews or ThinkReservations?

Is Mews or ThinkReservations Easier to Use?

Which Has Better Features: Mews or ThinkReservations?

Which Has Better Customer Support: Mews or ThinkReservations?

Which Has More Integrations: Mews or ThinkReservations?

Which Do Hoteliers Rate Higher: Mews or ThinkReservations?

How Much Do Mews and ThinkReservations Cost?

What Type of Hotel Should Use Mews?

What Type of Hotel Should Use ThinkReservations?

Mews vs ThinkReservations: The Bottom Line for Hotels

How Much Do Mews PMS and ThinkReservations PMS Cost?

Feature Comparison: Mews PMS vs ThinkReservations PMS

Real-World Results: Mews vs ThinkReservations by Business Goal

Mews vs ThinkReservations: The Bottom Line

Frequently Asked Questions About Mews PMS vs ThinkReservations PMS

Can Mews PMS replace ThinkReservations PMS?

Which is better for small or independent hotels?

Do Mews PMS or ThinkReservations PMS offer a free plan?

How Does HTR Evaluate and Rank Mews PMS and ThinkReservations PMS?

What Other Property Management Systems Comparisons Are Hoteliers Reading?

Get Your Free AI Analyst Report

Let´s lookup your hotel information

Mews PMS vs. ThinkReservations PMS:
Which Is Right for You?