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Mews PMS vs. ThinkReservations PMS:
Which Is Right for You?
TLDR
We analyzed 1,281 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Mews shines when it comes to customization and flexibility — especially for independent properties (4.9/5) , with exclusive features like Revenue management module and Guest CRM.
ThinkReservations shines in customer support and ROI — especially for brand properties (0.0/5) .
How Does Mews PMS Compare to ThinkReservations PMS?
Side-by-side ratings based on 1,281 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | From $900/mo | From $500/mo |
| Verified Reviews | 886 | 395 |
What Are the Pros and Cons of Mews PMS vs ThinkReservations PMS?
After analyzing 1,281 verified reviews, Mews users most value its customization and flexibility, automation and efficiency, onboarding and support experience, while ThinkReservations users highlight customer support, operational efficiency, data and reporting. Click any theme to see what reviewers say.
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Customization and Flexibility
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Customer Support
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Automation and Efficiency
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Operational Efficiency
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Onboarding and Support Experience
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Data and Reporting
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Reservation and Front Desk Automation
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Integration with OTAs
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Billing Complexity and Reporting Limitations
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Security Features
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Revenue Management
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Mews vs ThinkReservations: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #3 329 reviews | #4 145 reviews |
| Mid-Size (25-74 rooms) ▾ | #1 397 reviews | #9 25 reviews |
| Large (75-199 rooms) ▾ | #3 45 reviews | #6 3 reviews |
| X-Large (200+ rooms) ▾ | #3 49 reviews | #5 1 reviews |
By Property Type
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| Boutique ▾ | #1 483 reviews | #7 100 reviews |
| Luxury ▾ | #5 220 reviews | #7 70 reviews |
| Branded / Chain ▾ | #2 170 reviews | #7 24 reviews |
| Extended Stay ▾ | #1 130 reviews | #11 8 reviews |
By Region
| Segment |
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| North America ▾ | #8 106 reviews | #1 386 reviews |
| Europe ▾ | #1 660 reviews | #57 0 reviews |
| Asia Pacific ▾ | #10 17 reviews | #32 0 reviews |
| Middle East ▾ | #28 8 reviews | #32 0 reviews |
The Decision
Choosing between Mews PMS and ThinkReservations PMS hinges on your hotel’s size, operational complexity, and growth ambitions. Both tackle core tasks like reservations, guest management, and integrations, but they diverge significantly in scale, features, and user experience.
Mews caters to a broad spectrum of properties, from boutique hotels to large chains, offering extensive automation and customization. ThinkReservations, on the other hand, is tailored for small to medium-sized hotels seeking straightforward, reliable management with a focus on revenue enhancement and OTA integration.
Which product aligns better with your strategic goals — scalability and automation or simplicity and cost-efficiency?
Is Mews or ThinkReservations Better for Hotels?
Mews and ThinkReservations aim to streamline hotel operations, but their approaches differ markedly. Mews’s cloud-native platform offers deep automation, a vast partner network, and advanced features that support complex, multi-property management.
ThinkReservations emphasizes ease of use, fast onboarding, and seamless OTA integration, making it ideal for small hotels prioritizing straightforward operations and rapid setup. Does your hotel need a flexible, feature-rich system or a simple, reliable platform that gets the job done quickly?
While Mews’s recent reviews indicate it handles large, diverse portfolios well, ThinkReservations’s recent user feedback shows high satisfaction among small properties for its intuitive design and support. Your decision should consider whether scalability or simplicity is your priority.
Which Should Your Hotel Choose: Mews or ThinkReservations?
If your hotel needs a highly customizable, multi-lingual system with extensive automation, Mews is the better fit. It’s well-suited for properties aiming to expand, automate complex workflows, and leverage a marketplace of integrations.
If your hotel requires a straightforward, cost-effective PMS with reliable OTA connectivity and strong support, ThinkReservations is the way to go. It’s ideal for small to medium properties that want a system that’s easy to implement and manage without sacrificing essential features.
Property size, growth plans, and operational complexity should guide your choice: go with Mews for scalability and automation, or ThinkReservations for simplicity and quick deployment.
Is Mews or ThinkReservations Easier to Use?
Mews’s user interface is modern and highly rated, with a 4.7/5 ease of use score based on 758 reviews, but some users mention a learning curve due to its extensive features. Its onboarding process averages 4.39/5, and recent reviews highlight its intuitive design for tech-savvy teams.
ThinkReservations’s interface scores slightly higher at 4.82/5, with a smaller user base of 356 reviews, emphasizing its straightforward, easy-to-navigate design. Its onboarding is rated 4.73/5, with recent reviews praising the platform’s simplicity and excellent support.
Edge: ThinkReservations.
Which Has Better Features: Mews or ThinkReservations?
Mews offers 20 features exclusive to its platform, including multi-lingual/multi-currency support, a guest CRM, revenue management, integrated ID scanners, and a centralized messaging system. These cater to larger, diverse properties needing tailored workflows.
ThinkReservations provides a solid set of 39 features, all included in its core offering, focusing on OTA integration, automated messaging, and upselling tools. It lacks some advanced features of Mews but covers essential operational needs for small to medium hotels.
Edge: Mews.
Which Has Better Customer Support: Mews or ThinkReservations?
ThinkReservations’s recent reviews frequently commend its support, with a 4.82/5 rating and comments like “support is fantastic,” and “very accessible and helpful.” Support is available 24/7, and onboarding is described as seamless.
Mews’s support score is 4.27/5, with some users citing occasional bugs and slower resolution times, though many appreciate their proactive issue handling. Its support has improved significantly but remains less consistent than ThinkReservations.
Edge: ThinkReservations.
Which Has More Integrations: Mews or ThinkReservations?
Mews boasts 336 verified partners, including major OTAs, channel managers, and tech tools, with 10 shared integrations with ThinkReservations. Notable exclusive integrations include Criton, Sage, and Orange Hotel Marketing.
ThinkReservations has only 16 verified partners, focusing primarily on OTAs like Airbnb, Expedia, and Booking.com, with a few unique integrations such as HotelTonight and RemoteLock. Its smaller partner ecosystem limits flexibility for complex setups.
Edge: Mews.
Which Do Hoteliers Rate Higher: Mews or ThinkReservations?
Mews’s overall review score is 4.62/5 from 758 reviews, with a recent update of 98 reviews in the last 6 months. Hoteliers across diverse segments, especially boutique and independent hotels, rate it highly for its automation and scalability.
ThinkReservations’s overall score is 4.88/5 based on 356 reviews, with 4 recent reviews strengthening its reputation among small and boutique properties. Its simplicity and support are often highlighted positively.
Edge: ThinkReservations.
How Much Do Mews and ThinkReservations Cost?
Mews’s pricing starts at $900/month, with no free tier or trial, reflecting its enterprise-level capabilities. The platform’s cost may be justified by its extensive features and integrations for larger properties or portfolios.
ThinkReservations costs $500/month, also without a free trial, offering a more affordable option suited for smaller properties seeking essential features with less complexity. Its pricing aligns with its target market of small to medium hotels.
What Type of Hotel Should Use Mews?
- Hotels that manage multiple properties and need centralized control.
- Properties seeking advanced automation, revenue management, and customization.
- Hotels that plan to scale and want a flexible, open API ecosystem.
- Boutique, city center, or branded hotels aiming for operational efficiency and guest experience.
- Teams ready to invest in a robust, feature-rich platform with extensive integrations.
Not ideal if you want a simple, budget-friendly solution or have minimal automation needs.
What Type of Hotel Should Use ThinkReservations?
- Small to medium-sized hotels or B&Bs seeking an easy-to-use PMS.
- Properties prioritizing OTA connectivity and automated guest communications.
- Hotels that want to quickly onboard staff and start managing reservations efficiently.
- Businesses aiming to increase revenue through upselling and direct bookings.
- Hotels that prefer a straightforward platform with solid support and minimal setup.
Not ideal if you operate a large chain or require extensive customization and advanced features.
Mews vs ThinkReservations: The Bottom Line for Hotels
Mews excels in automating complex operations, supporting large portfolios, and providing broad integrations, making it suitable for growth-oriented, multi-property hotels. Its extensive feature set justifies its higher price point for hotels with more sophisticated needs.
ThinkReservations stands out for its user-friendly design, rapid onboarding, and excellent support, making it a smart choice for small to medium hotels prioritizing simplicity and fast deployment. Its limited but focused feature set is enough for properties looking for reliable operational management without the complexity.
If your hotel needs advanced functionality, automation, and scalability, choose Mews. For straightforward management, quick setup, and strong support, ThinkReservations is the clear winner.
How Much Do Mews PMS and ThinkReservations PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $900/mo | From $500/mo |
Which Features Does Mews PMS Have That ThinkReservations PMS Doesn't (and Vice Versa)?
According to HTR's product database, Mews PMS and ThinkReservations PMS share 39 features. Here are the key differences — features one has that the other lacks.
| Feature |
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| Guest CRM | ||
| Guest profiles | ||
| Integrated CRS | ||
| Multi-currency | ||
| Multi-lingual | ||
| Revenue management module |
Showing top differences. 8 more features differ between these products.
Real-World Results: Mews vs ThinkReservations by Business Goal
We analyzed 16 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"It was vital for us to find a hospitality cloud that would give us the freedom to innovate and move quickly with new technology – that’s one of the main reasons we chose Mews."
"I became aware of ThinkReservations at a trade show in the US, and I could see right away that it would help Blue Tang Inn streamline our operations, increase our booking and upsel..."
"Since moving to Mews, we can be so much more agile in how we operate, both in terms of how we engage with guests and testing out new integrations and tools through Mews Marketplace..."
"ThinkReservations Digital Registration has streamlined our check in process, making my job so much easier. Being able to ask guests for their ID and credit card ahead of time, agre..."
"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."
"We try to take care of all the needs of our guests so that they have an experience rather than just a stay"
Mews vs ThinkReservations: The Bottom Line
What hoteliers love
Users value Mews for its customizable workflows and flexibility in adapting to diverse hotel types and operational needs. Despite this, some note that... Users value Mews for its customizable workflows and flexibility in adapting to diverse hotel types and operational needs. Despite this, some note that more advanced configuration options, particularly in report generation and billing, could enhance the platform’s utility further.
The system is praised for automating many routine tasks like billing and invoicing, which reduces manual errors and allows staff to focus on deliverin... The system is praised for automating many routine tasks like billing and invoicing, which reduces manual errors and allows staff to focus on delivering a superior guest experience. However, some reviews mention that while automation works well, the billing process can sometimes be complex.
The onboarding experience with Mews has been inconsistent, with some users praising the hands-on approach while others faced challenges with initial s... The onboarding experience with Mews has been inconsistent, with some users praising the hands-on approach while others faced challenges with initial setup efficiency. The support team's responsiveness has improved over time, enhancing problem resolution and user satisfaction.
Where hoteliers push back
While Mews automates billing, users report difficulties with its complexity and limitations in reporting and analytics. Enhancing these areas could pr... While Mews automates billing, users report difficulties with its complexity and limitations in reporting and analytics. Enhancing these areas could provide better insights and flexibility for users managing financial operations.
Mews provides a strong foundation for revenue management with its integration capabilities, but users indicate opportunities for improvement in dynami... Mews provides a strong foundation for revenue management with its integration capabilities, but users indicate opportunities for improvement in dynamic pricing tools and advanced analytics, especially in multi-property operations.
Ranks higher for
Unique capabilities
What hoteliers love
Though already noted as excellent by many, a few reviews express the desire for additional support on weekends to better handle urgent inquiries.
ThinkReservations aids in streamlining operations through digital registration, night audits, and easy management of booking and check-in processes, a... ThinkReservations aids in streamlining operations through digital registration, night audits, and easy management of booking and check-in processes, allowing staff to focus more on guest interactions.
The system offers comprehensive data and reporting features, enabling hoteliers to make informed decisions on pricing, guest satisfaction, and strateg... The system offers comprehensive data and reporting features, enabling hoteliers to make informed decisions on pricing, guest satisfaction, and strategy planning.
Where hoteliers push back
Some reviews highlight issues with the pricing structure, including dissatisfaction with channel manager fees and the high price of features like Thin... Some reviews highlight issues with the pricing structure, including dissatisfaction with channel manager fees and the high price of features like ThinkMessenger.
Mandatory two-step authentication is a point of frustration for some users, who find it burdensome and wish for lower security settings.
Ranks higher for
Where the ratings diverge most
Frequently Asked Questions About Mews PMS vs ThinkReservations PMS
Can Mews PMS replace ThinkReservations PMS?
It depends on your requirements. Mews PMS and ThinkReservations PMS share many core Property Management Systems features, but each has unique capabilities. Mews PMS offers 336 verified integration partners, while ThinkReservations PMS offers 16. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. ThinkReservations PMS leads in ease of use at 4.8/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Mews PMS or ThinkReservations PMS offer a free plan?
Mews PMS: No. ThinkReservations PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Mews PMS and ThinkReservations PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Mews has an HT Score of 100 and ThinkReservations has 89. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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