Mews PMS vs. ThinkReservations PMS:
Which Is Right for You?

Is Mews PMS by Mews or ThinkReservations PMS by ThinkReservations Better for Hotels?

Mews and ThinkReservations both serve the property management system (PMS) market but address different hotel profiles and operational scopes. Mews excels with comprehensive automation, multi-property scalability, and a vast integration marketplace, fitting boutique hotels, hostels, and mid-size chains aiming for operational efficiency and guest experience innovation. ThinkReservations focuses on independent inns, bed & breakfasts, and small hotels, with straightforward usability, strong guest communication, and direct OTA connectivity.

Both products centralize reservation management, billing, and guest communications to reduce manual workload and increase revenue. They automate core front-office workflows and deliver reporting tools to inform management decisions. The critical divergence lies in Mews’ advanced features and ecosystem scale versus ThinkReservations’ simplicity and targeted support for smaller properties.

Mews PMS by Mews vs ThinkReservations PMS by ThinkReservations: Which Should Your Hotel Choose?

If your property is a boutique hotel, hostel, or operates multiple locations, rely on Mews. Its 959 reviews averaging 4.6/5 overall and 81 recent reviews at 4.4/5 confirm consistent performance and scalability across diverse regions and segments, including 21% boutique hotels and 11% hostels in its user base. Mews’ extensive 352 integrations and features like revenue management and automated space optimization support complex operations. For example, 9Hotel Collection credits Mews with streamlining operations and guest experience across multiple sites.

If you run a small bed & breakfast, inn, or single-location independent hotel, ThinkReservations is preferable. It holds a 4.8/5 overall rating from 424 reviews, with a 4.9/5 score in the last six months showing high recent satisfaction. With 63% of its users in the B&B segment, ThinkReservations streamlines booking, guest messaging, and OTA channel management effectively. Its simplicity and highly rated customer support suit properties with fewer staff and less complex workflows, as exemplified by Saratoga Arms’ 22x ROI using ThinkReservations.

Properties larger than small inns or those needing advanced automation should weigh Mews’ broader capabilities and integration ecosystem. Conversely, properties valuing ease of use and responsive support for straightforward operations will find ThinkReservations a strong fit.

Is Mews PMS by Mews or ThinkReservations PMS by ThinkReservations Easier to Use?

ThinkReservations edges out Mews on ease of use and onboarding, scoring 4.8/5 for both metrics versus Mews’ 4.7/5 ease of use and 4.4/5 onboarding. Reviewers consistently highlight ThinkReservations’ intuitive interface, minimal learning curve, and straightforward daily workflows. For example, one user states, “So easy even a caveman like me can run this stuff,” underscoring how small property teams quickly adopt the platform.

Mews reviewers also praise the modern, user-friendly interface and note that the PMS reduces administrative burden for front desk and housekeeping staff. However, some mention the complexity of advanced features and slower onboarding, especially for properties without dedicated IT support. One Mews user appreciates the "very user-friendly PMS" but notes multiple methods to perform tasks can cause initial confusion.

Despite Mews’ slightly lower onboarding score, it remains highly usable, especially for tech-savvy teams. Still, ThinkReservations’ focus on simplicity gives it a clear advantage for properties prioritizing ease of adoption and minimal training time.

Edge: ThinkReservations.

Which Has Better Features: Mews PMS by Mews or ThinkReservations PMS by ThinkReservations?

Mews offers 20 unique hotel-relevant features not found in ThinkReservations, including multi-lingual and multi-currency support, a built-in revenue management module, integrated CRS, guest CRM, centralized messaging, ID & passport scanning, a guest app, a lobby kiosk, online checkout, and a housekeeping mobile app. These features transform operational workflows by automating room assignments, enabling contactless guest interactions, and supporting complex billing and multi-property management. For instance, Mews’ automated space optimization and rules-based room assignments reduce front desk workload and minimize booking errors, while the integrated CRS and guest profiles centralize data for personalized service.

ThinkReservations does not list any unique features beyond the 39 shared with Mews. Its strengths lie in streamlined channel connectivity and an advanced booking engine with upsell capabilities, but these are included in Mews as well.

This extensive feature set means Mews better supports properties with complex needs, larger teams, or those seeking to enhance guest engagement through technology. ThinkReservations’ lack of unique features positions it as a simpler, more focused tool.

Edge: Mews PMS.

Which Has Better Customer Support: Mews PMS by Mews or ThinkReservations PMS by ThinkReservations?

ThinkReservations scores 4.8/5 for customer support and onboarding, outperforming Mews’ 4.3/5 and 4.4/5 respectively. Reviews for ThinkReservations repeatedly praise the support team’s responsiveness, live-person availability, and intimate understanding of small hotel operations. One user noted, “The Think team was very easy to work with and very accessible,” while others highlight proactive account managers who resolve issues quickly.

Mews customers appreciate the knowledgeable onboarding and training but report slower ticket response times and reliance on chat or online articles. Some reviewers mention occasional delays in support escalation, which can affect operational continuity during critical periods.

For hotels prioritizing rapid, personalized support—especially smaller properties without dedicated IT resources—ThinkReservations offers a more dependable customer success experience.

Edge: ThinkReservations.

Which Has More Integrations: Mews PMS by Mews or ThinkReservations PMS by ThinkReservations?

Mews has a commanding lead with 352 verified integrations compared to ThinkReservations’ 17, sharing only 11 common partners such as Sojern, TrustYou, and Tripadvisor. Mews connects to specialized revenue management tools like Right Revenue, mobile key access via FLEXIPASS, and extensive marketing services including Orange Hotel Marketing and Hospitality Software Development Services. This rich ecosystem allows hotels to tailor their technology stack extensively.

ThinkReservations includes key OTA integrations like Airbnb, Expedia, and HotelTonight, which are essential for small hotels and inns focused on channel distribution. However, it lacks the breadth to support more complex operational or guest experience enhancements.

Hotels with multi-department needs, multiple properties, or ambitions for tech-driven differentiation benefit from Mews’ extensive integrations. Smaller, OTA-centric properties will find ThinkReservations’ limited but focused integrations sufficient.

Edge: Mews PMS.

Which Do Hoteliers Rate Higher: Mews PMS by Mews or ThinkReservations PMS by ThinkReservations?

ThinkReservations holds a higher overall rating of 4.8/5 across 424 reviews compared to Mews’ 4.6/5 from 959 reviews, with recent ratings amplifying this gap: ThinkReservations has a 4.9/5 last six-month average from 38 reviews, while Mews’ recent rating dropped to 4.4/5 from 81. This suggests ThinkReservations’ current product and support quality resonate more strongly with users.

Segment analysis shows ThinkReservations performs exceptionally well among bed & breakfasts (4.9/5 across 375 reviews) and boutique hotels (4.7/5 across 111), whereas Mews leads in hostels (4.7/5, 168 reviews) and city center hotels (4.6/5, 333 reviews). Mews also rates well in vacation rentals (4.8/5) and limited service hotels (4.6/5). Review volume favors Mews, offering a more representative sample, but ThinkReservations’ higher recent satisfaction and likelihood to recommend (97% vs 92%) highlight strong current customer approval.

Edge: Even.

How Much Do Mews PMS by Mews and ThinkReservations PMS by ThinkReservations Cost?

Mews lists a base price of $900 with no freemium, monthly flat, or per-room pricing and no implementation fee. ThinkReservations charges a $500 base price, similarly without freemium or per-room fees and no implementation cost. Neither offers a free trial.

The price difference reflects Mews’ more comprehensive feature set and integration ecosystem. Hotels with tight budgets or simpler needs may prefer ThinkReservations’ lower entry cost. However, larger properties or those seeking advanced automation should consider Mews’ value proposition despite the higher base price.

What Type of Hotel Should Use Mews PMS by Mews?

• Hotels that operate multiple properties or require centralized multi-property management.
• Teams that need advanced automation in room assignment, billing, and guest communications.
• Properties seeking extensive integrations, including revenue management, keyless entry, and POS connectivity.
• Hotels wanting to offer a full digital guest journey with online check-in, kiosk usage, and guest apps.
• Hostels, boutique hotels, and city center hotels with varied room types and group bookings.

Not ideal if:

• The property is a small inn or B&B requiring simpler, more direct support.
• The team lacks technical expertise or prefers minimal training complexity.
• Cost sensitivity is high and advanced features are not required.

What Type of Hotel Should Use ThinkReservations PMS by ThinkReservations?

• Independent inns, bed & breakfasts, and small hotels focusing on straightforward daily operations.
• Hotels prioritizing excellent, accessible customer support and fast onboarding.
• Properties relying heavily on major OTAs and needing reliable channel connectivity.
• Teams seeking an intuitive, easy-to-use PMS for reservations, guest messaging, and reporting.
• Hotels wanting a cost-effective solution without complex integrations.

Not ideal if:

• The property requires multi-property management or advanced automation.
• The operation demands extensive third-party integrations or guest journey customization.
• Reporting and operational flexibility needs exceed the core PMS capabilities.

Mews PMS by Mews vs ThinkReservations PMS by ThinkReservations: The Bottom Line for Hotels

Mews and ThinkReservations both address core property management needs but diverge sharply in scale, complexity, and ecosystem support. Mews delivers comprehensive automation, multi-property scalability, and a vast integration marketplace, making it better suited for boutique hotels, hostels, and hotels with varied room types or multiple locations. ThinkReservations targets small inns and bed & breakfasts with a focus on simplicity, strong support, and direct OTA connectivity.

Choose Mews if you need advanced features like a built-in revenue management module, guest CRM, mobile housekeeping apps, and a robust marketplace supporting over 350 integrations. Its cloud-native platform enables seamless digital guest journeys, operational automation, and centralized multi-property control. These capabilities help properties scale operations and improve guest satisfaction.

Opt for ThinkReservations if your property is a small, independent inn or B&B seeking an intuitive PMS with straightforward booking management, excellent customer support, and reliable channel integrations. Its higher recent ratings and strong user praise for ease of use and support make it ideal for owners who prioritize simple workflows and quick onboarding.

The data supports Mews as the more powerful, flexible solution for growing or complex properties, while ThinkReservations excels in serving smaller operations that value personal support and simplicity.